Who Uses This Software?

Kaseya VSA is purpose built for MSPs and IT professionals looking to deploy new tools that will help them scale operations and gain insight into key systems information.


Average Ratings

77 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Kaseya
  • www.kaseya.com
  • Founded 2004
  • United States

About Kaseya VSA

Kaseya VSA is an integrated Patch Management platform that can be leveraged to easily deploy software updates to end-points and ensure overall system compliance. Configure, automate, deploy and report on Patch within your network. Kaseya VSA makes your IT staff more productive, your services more reliable, your systems more secure, and your value easier to show. VSA capabilities include: Patch Management, Remove Monitoring, Remote Control, AV/AM, Process Automation, and more.


Kaseya VSA Features

  • Access Control
  • Code Assistance
  • Collaboration
  • Debugging
  • Graphical User Interface
  • Mobile Development
  • Software Development
  • Testing Management
  • Version Control
  • Web Development

Kaseya VSA Reviews Recently Reviewed!


Managed Service Provider Review

Jun 14, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is a extremely flexible product, which allows you to make your own end point management tools, but you can also buy the scripts too. Lots of bolt-ons, so you can add as you grow your MSP.

Cons: Needs a bit of work on the remote control tool as it has limited tools on the remote control screen, but then you have to open another management tool for advanced functions. I would also like to see the permission cleaned up as you have to login to see what restricted users can see...not labeled well

Overall: Nice to have the automation so I don't have to higher staff to due work that can be automated and repeated consistently.

Easy to deploy more future what we required

May 24, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to acess track inventory remote support proper management systems not high cpu utilization not required any additional bms application

Cons: Cost effective as budget cloud service which is power tool all in one products such as inventory management bms office 365 support complete inventory

Kaseya touts a powerful system, but their Mac support is poor and their alerting is confusing compared with others.

May 17, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: I feel that this software is better for people who are extremely tech savvy and can tell right off which alerts can be ignored, and which ones are legitimate. We received thousands of alerts per month, with only maybe 10% of them being actionable items. This service ended up being quite a time-suck. Also, with its per-agent pricing, the costs got a bit out of control.

Pros: It is easy to deploy Kaseya. I like the integration with the Amazon cloud backup and the antivirus. The dashboard looks nice, and you can run custom scripts to help maintain your systems.

Cons: Many extraneous alerts come through, and it's difficult to manage which monitors you want. Also, it advertises Mac support, but the agent crashes on Mac quite a bit and there aren't half as many management features on Mac as their are on PC. Every time Apple OS updates, there's a problem with the Kaseya agent. We switched off of this software. It is very expensive for what it does, and there are good alternatives.

Great Concepts Poor Execution

May 15, 2018
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: Had endless issues with onboarding where nearly a dozen different people were involved and none of them seemed to work with the others. I had to reexplain what we paid for over the course of a year to get most of it done. Customer Rep is non-responsive and makes it nearly impossible to get more licenses. I never get what I want out of them until I complain and bring in executives at their company. If you want to wing it on your own and have no need to grow, this may be for you, but I don't have time to constantly fight with them to get what they promised us.

Pros: Fast remote connections, great customizing for automation. Great remote toolset so you can work without interrupting end users.

Cons: License issues constantly causing problems, support is hit or miss, AD discovery is completely broken, poor integration with AV products

Kaseya VSA is made for a company that is 100% Remote

Apr 24, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are a 100% remote company with strict SOP's and guidelines. We are required to manage laptops that never connect to a domain, no VPN. With the new Software Management Module, we can easily perform all security updates and have a record of these updates in one central location. This new module detects all vulnerabilities (including 3rd party software) and can be as automated as you want it to be.

Cons: Reporting could be better, but that seems to be the case with most software. Reporting what is installed on machines is somewhat difficult.

Overall: VSA gave us the ability to manage completed remote laptops from a central console. Something as simple as changing the administrator password remotely is priceless to us.

Long term user, very happy with progress of the product

Apr 19, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Policy Management has been a big change to the way settings are enforced and monitored. Ease of use with KRC and LiveConnect Extensions has given our level 1 techs faster resolution times. The product has come a long way with integrations and the new Webroot integration is the easiest deployment of AV I've ever seen from Kaseya. Warranty Master is also a very useful integration.

Cons: There is a massive learning curve for my developers understanding some of the procedure development methods. It's very powerful but sometimes counter-intuitive for people with a background in common languages. Some settings that you would think would be under a certain module are hidden in other locations, but that's understandable given the development changes.

Overall: Flexibility, control and strong management capabilities.

I moved to Kaseya VSA from N-Able's N-Central product. VSA definitely has more features.

Apr 17, 2018
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have found that VSA is so feature rich that you can do basically everything you need from an MSP standpoint. I have appreciated the prompt support when it was required & have found that VSA will really scale quite well. Kaseya gave me 2 free 1.5 hour long sessions with a VSA expert to remotely assist with the initial configuration & to go over all the features.

Cons: Sort of a positive negative comment, VSA is such a vast product that the initial setup process is quite a mission. Probably one of the more negative things is the lack of a quality iPhone/Android application to assist with monitoring alerts.

Overall: VSA is allowing me to scale my client base at a far greater rate than I could without the platform. Automating tasks & automating the monitoring of infrastructure saves me lots of time.

Capterra-loader

Best package for the money

Apr 17, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: No tool suits all needs but Kaseya VSA is pretty darn close. The sheer amount of functionality and integration makes it very easy to use as foundation for tons of easy to sell services. The user role system can be customized for many levels of security and the API-access is complete.

Cons: Apart from the basics, the learning curve is pretty steep and the GUI is in need of an innovative overhaul. The servicedesk-module had hugh potential, but was unfortunalty discontinued and left a big hole in the suite.

Overall: As a managed services provider, we thrive on all the diferent combinations of services that is easy created with Kaseya VSA.

Product is pretty good but support is awful

Apr 16, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The product can do pretty much everything you want it to. Very granular access to the details of a computer which is nice.

Cons: Some of the modules are not intuitive and the product doesn't work as expected sometimes. Reporting is tough to figure out, the discovery work 50% of the time, and remote control while great when it works only 90% of the time which is good until you have the owner of a company on the phone and need to support them. Remote control should be close to 100% reliable in my opinion.

Overall: Was able to script installations across multiple computers.

Overall we have a positive experience

Apr 16, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It works when setup correctly. Patching and alerting are a great feature. There are a lot of features we do not use yet, but are slowly getting to it

Cons: It can be difficult to setup features and tasks. Liveconnect and OnDemand are VERY slow for us. It feels clunky. The on demand agent is just to large so we use an alternate solution for on demand support for clients without agents.

I bit dated, but good functionality.

Apr 16, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: It has good functionality for things like private or shared remote control. You can save different views to have groups of devices at the ready.

Cons: The interface is a bit clunky. And, I wish the views could be more precisely configured. Like "mac's bound to login server", etc.

In the past I used a few other RMM's and with the exception of a few bugs this one works well.

Apr 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Policy Driven Events allow events to be happen by clients and departments easily.
Easy to navigate dashboard.
Scripting works well and has some nice functionality already out of the box.

Cons: The Live connect can be a little glitchy.
Would like to see third party updating added with out an add-in.
Would like to see alerting improved by adding function like notification when a parameter like cpu usage returns to normal.

Overall: It allows me to manage many pc's with less effort across multiple organizations. If I need to push a script to several organizations that does the same thing it is as easy as deploying it in one place.
I also find the Live Connect functions to save time not always having to VPN in to different clients to gain remote access to client PC's.

Excellent tool to automate regular system admin activities

Apr 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Patch Management, Remote Monitoring and Scripting
LiveConnect, plug-ins, Automation Exchange.
Automation Ease of use Fully Featured Great integration
The feature set is good and it is stable overall. It has been very good at alerting, monitoring and backups.

Cons: terrible customer service, NO Support, slow, lousy features for the price

Constantly have to uninstall live connect and reinstall. Seems the only way to maintain good connections.

Overall: The feature set is good and it is stable overall. It has been very good at alerting, monitoring and backups.

Not valued, no Australian support or love.

Apr 14, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: Used to be the industry leader. Agent procedures work well although haven't advanced in years. Browser based, works on PC & Mac.

Cons: Old interface, every new module costs more money, no progress or RELEVANT updates to the core product, arrogant company, buggy software.

Powerful and capable, but the ui is awful. Monitoring is severely lacking as well.

Apr 13, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Policy management is great but it does not support KNM which limits our power and ease of management. LiveConnect is great for remote control but also feels half baked.

Cons: User interface and KNM not receiving the same attention as traverse. Other products have a been able to maintain and improve monitoring, notifications, dashboards, and the management of. Kaseya feels like it has been stagnant.

Overall: Patch management and remote control are Kaseya VSA's biggest strengths.

Capterra-loader

A full-featured product that could use better support and documentation

Apr 13, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This software is very full-featured and allows quite a bit of granular control and automation. It continues to improve and has a nice amount of features that are included.

Cons: Features that would be nice to have in the base version must be purchased as additional plug-ins so that one feels somewhat "nickeled and dimed" every time you want to expand your feature-set.
The cost is on the higher end for a remote management product which could be justifiable if the support were better. I have found that it is a mixed bag of tricks in terms of how quickly you get a response and every time my ticket is addressed it is outsourced to someone for whom English is a 2nd or 3rd tongue. I don't have a problem with the outsourcing aspect but I often find there is more than a bit of a communication gap and it can be frustrating spending a solid chunk of time trying to get my point across due a language barrier. If this were a very low-cost product this would be more understandable but it is not.
There is also a very solid learning curve in terms of understanding all of the features. They offer a Kaseya University option to address that (which I am currently involved with) but it requires a subscription that keeps having to be renewed or you lose access. As the content is static, it would be much better to have a pay once and access forever -certainly for the same version.

Overall: Remote Monitoring and Management of user PCs.

Kaseya VSA allows us to manage our customer endpoints from a single pane of glass.

Apr 13, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to quickly connect to a remote endpoint is probably our most used feature. We also have many Agent Procedures (scripts) scheduled that maintain the endpoints in the background (disk cleanup, log pruning, patching, etc.)

Cons: When something doesn't work well, it can be difficult to troubleshoot. Sometimes and endpoint won't be able to receive Windows patches or antivirus definitions, and the error message reported in the VSA is vague.

Experience was worth for our buisness

Apr 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Being able to manage multiple machines using just 1 platform. My favorite is being able to help users remotely and using live connect.

Cons: We are not told when certain bugs are in place. I would like to be more aware of current bugs so i know how to operate around them.

Overall: Managing multiple company remotely.

Onboarding was ok. I wish Kaseya would've been more involved.

Apr 13, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This software has so many great features. My favorite modules are the Agent, Software Deployment modules. These are where I spend the bulk of my time.

Cons: The software is NOT easy to use, and the documentation on how to use it is not very easy to find. This is my largest pain point with Kaseya.

Overall: It makes management of end point assets MUCH easier.

Capterra-loader

Over all good software that lets us easily do some tasks.

Apr 13, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love that I can quickly and easily identify machines and push antivirus and anti-malware to them with a few clicks. I love the remote control capabilities.

Cons: When the install fails their doesn't appear to be an easy way to fix it. Changing computer names does not update he name in the client, and thus in the control panel. You have to uninstall and reinstall the client to correct it.

Overall: Consolidated control panel for all machines on our multi-homed network, remove control of end points, software pushes, cheap licenses for Kapersky and Malwarebytes. The ability to quickly find who has what hardware.

Overall good. There are many features we use with the VSA and add-ins

Apr 13, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Live Connect has been a great addition to the RMM Platform.
We use service desk for our helpdesk ticketing system and enjoy the many ways it can be tweaked to fit .

Cons: Getting the solution setup was a difficult task, especially the service desk.
I with there was more options/fields for asset tracking and management. Fields like Purchase Date, Expiration Date/Renewal Date, automated checks for Dell warranty information, domain expiration tracking.

Great software if you use it all. You definitely pay for it though.

Apr 13, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: This software does everything you need for managing literally thousands of machines, you just have to pay for it and be willing to put up with the times it doesn't work.

Cons: Very buggy on updates. New products are frequently launched then abandoned a few years later for something newer.

Robust product with tons of configuration

Apr 13, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Lots of configuration options and customizations. Potential to do so many things with it. I like the ability to see software and hardware inventory quickly and run reports.

Cons: Not user friendly, requires some indepth knowledge to use it, remote control software not as robust with features requiring Live Connect for file transfer, chat, etc in separate portion of the app instead of inside remote control app.

Very good experience.

Apr 12, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The breath of features. Central remote control across all devices is great. The polices and monitoring are great assets for supporting a lot of devices with fewer tech people. We have been very satisfied with the product.

Cons: Even thought it is a positive the quantity of features can also be a little overwhelming. We have had the software for several years and we still do not feel like we utilize the software the way it could be. Not sure if we do not know the best channels but having more support would be helpful. We talk to sales people more than support people.

Overall: Increased productivity.

We have been using Kaseya for many years. There are some frustrations . Overall the VSA works well

Apr 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We are a private company that uses the VSA for supporting our internal network and users. As an asset management platform the VSA works well. We are able to leverage the many support features to provide assistance to our end users.

Cons: The integration with end point security has been tough. The management platform for EPS was frustrating and difficult to understand. We experienced false positives on a daily basis on the EPS solution. Ultimately we moved away from the Kaseya/Kaspersky solution for end point security.

We used the ticketing system for years before moving away from it last year. We found that the ticketing module did not provide the flexibility our team needed to track and manage tickets in the most efficient way possible. The ticket module was one of the modules that did not get much attention and did not get updates because we were pushed to the service desk solution.

Overall: Asset management and OS and software patching have been very valuable. The Kaseya Remote Control is fast and easy to use. Our entire team uses it every day to support our end users.

Great product

Apr 11, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Functionality and the ability to gather a snap shot of all clients and make changes across the platform.

Cons: Utilizing all the features and updates. Some utilities are not used by our organization due to training and when updates are performed, we lose some reports and functionality we previously had.

Overall: Ability to support our client base in one place.

Overall a good experience. Kaseya works well for our needs, once we got the deployment figured out.

Apr 11, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Kaseya has a huge array of features. We use it for monitoring, backups, anti-virus, reporting, etc. Theres also network discovery tools. I like that it can be used as a single point of management of all endpoints.

Cons: Configuration. If you are new to the system, it can be very difficult to configure. The settings are so granular, it can be a bit cumbersome to get everything figured out. Once done, everything works very well.

A journey understanding the system and how we could utilise it for our needs

Apr 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The lack of footprint on the local machine, the ability to do most things through the portal on multiple machines.

Cons: The patch management module is too clunky and not as straight forward to use it could be. There isn't an easy way to see which patches have been applied to individual machines(agents) in a group.

Overall: Allows us to provide a service to our customers

Currently Kaseya is too much a mix of old and new parts, but is powerful and useful.

Apr 11, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We can manage our customers in one interface, where security features are the central part for us. Agent Procedures have the option to do a lot with minimum effort.

Cons: Currently the interface is splintered, where every part has it's own logic and options, making it difficult to teach new staff what they need to know. They seem to struggle with management changes and growth and ambition, to keep going in the right direction.

Overall: Set and forget was our goal and this was partly met. We daily love and hate the product in equal measure.

Kaseya helped me to manage all my customer's asset under single tool.

Apr 11, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Live Connect, we were able to get the insight of the machines without logging into the machine and complete most of our tasks. Centralized patch management and asset audit with automated monthly reports.

Cons: Chat feature is not upto the mark, customizing a report is not user friendly, patch management is still having issues, there is no time based password generation for the technician to login the server. doesn't reads the backup details of third party backup softwares like veeam, shadow protect.

Overall: Central Management of all the assets and remote support

Capterra-loader

Great automation tool but starting to so its age due to minimal enhancements

Apr 10, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: The automation and flexibility to configure and use for our needs not what a industry expert thinks you should do.

Cons: The lack of enhancements to the core functionality. Modules like Agent Producedures, Reporting and Monitoring have had not major changes for the last 3+ years. But these are core to making Kaseya VSA a leading RMM product

Great software. Has a learning curve but there is nothing you cant do.

Apr 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Live Connect is a great feature, giving everything from remote support sessions to remote shell access. The scripting gives you ability to do almost everything behind the scenes making end users very happy. There is no better feeling than being able to tell your customer you fixed a problem without ever needing to bother them or interrupt their day. The reporting functions of Kaseya VSA allow administrators to parse almost any information possible, into nice PDF or Excel reports. Customers are usually very impressed and excited to see the reports, showing them any and all information they want to see regarding their company.

Cons: The user interface is a little dated, and before you learn it can be cumbersome to get around in. Another issue, when you schedule a script for a date/time that already occurred, it executes immediately, without warning. Not a big deal for some things, but when you accidentally schedule a reboot script for the wrong time, you don't get any warning before your customer computers are rebooting in the middling of the day. Live and learn :)

Overall: To many to describe. Remote access, auditing, reporting, patch management, scripting....the list goes on.

This is the single most important package for my business.

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Remote control is lighting fast, Audit gives you everything you need to know, Scripting the most powerful piece of this software that differentiates from the rest, & automation a must for efficiency & immediate results.

Cons: Documentation is better than it used to be but not good. Needs more how to and examples in help. Needs to have real documentation.

Overall: It allows me to support large numbers of computers with the immediacy required in todays business environment. Single best piece of software in my business.

We are able to be proactive, and at the same time react quickly when issues arise.

Kaseya has overall been very good for our company.

Apr 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The feature set is good and it is stable overall. It has been very good at alerting, monitoring and backups.

Cons: It feels bloated and slow at times. The filtering and search are not great. We have had lots of problems with remote control, sometimes it works, then it breaks and then they fix it.

Overall: We do all of our management for remote agents with this software but would look elsewhere if it was not so hard to switch and if we did not have so much money invested in the product.

Easy to use and has just always worked.

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Remote management is lightning fast. The audit piece is very nice to keep track of all the businesses assets.

Cons: There seems to be a bit of a gap between releases. Sometimes you get a rep that keeps in constant contact and sometimes you don't talk to your rep for a long while. Not a bad thing though.

Kaseya is a very good and useful tool

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: * Remote control
* Run scripts remotely
* Lock machines (when they come next online) if they have been stolen
* Manage remote assets

Cons: * Inability to log in incognito without enabling RDP on the laptop (which is a high security risk)
* Users have the ability to turn off remote
* Sales would tell you anything to sign you up (even if incorrect information)
* Support is not very responive

Overall: Ability to manage assets remotely

My experience has been sub-par. I've had more than enough connectivity and usability issues.

Apr 10, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: I do like Kaseya's ability to connect remotely to devices, despite it not being all that reliable.

While I appreciate the amount of features in Kaseya, I think it would be beneficial if Kaseya would spend some time simplifying their interface.

Cons: The interface feels dated. There are intermittent connectivity issues when using the LiveConnect app. Routine tasks seem more complex than they need to be.

Product is great when it works

Apr 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Agent procedures to automate scripts are the best thing about it.
The Remote Control and Live connect work well.
Policy management in kaseya makes it easy to automate everything in Kaseya.

Cons: Their tier 1 support is bad. If you get escalated to tier 2 they are great.
The VSA website does not work well in Chrome.

Capterra-loader

The Kaseya Experience is good but takes alot of experience to work though it

Apr 10, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: the almost unlimited options of monitoring capability's and that windows update works semi well on machines.

Cons: how you go about setting up the monitoring and that you need a secondary monitoring tool to monitor networks or to sync machines and tickets you need to buy yet a nother tool that they dont tell you about

Overall: a glorified remote support agent

Superb RMM tool, very robust

Apr 04, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: This is the most robust RMM out there, period. Their support is great and responsive. The depth of configuration and customization is unparalleled.

Cons: The RMM comes empty, you have to completely build it out the way you want it, which can be a great thing but takes a lot of time and effort. The ecosystem takes a while to learn. Plan on spending a lot of time in the University.

Has some great functions. Very complex system.

Mar 09, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It's easy to install. The basic features easy to use. The remote support agent and access is fast and has good features

Cons: With the remote support tool, you will need to update the agent frequently. Also, the remote support agent can get hung up

Overall: Great for remote support and remote management of computers

Very unsatisfied

Mar 06, 2018
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Comments: For an established RMM tool, one would expect better performance and reliability. The constant connection problems will cost countless hours every month in productivity.

Pros: The ability to categorize a site into subsites, creating tasks from scripts is very easy (although creating your own is not for the majority of users), easy to install.

Cons: Constant disconnects, too many steps to accomplish tasks that other RMM tools do much better, Live Connect is not seamless and requires logging into almost every time, registry editor does not show actual data and only keys, navigation in the menu does not always pull results, saved credentials suddenly no longer work, no ability to drag and drop from local to remote and vice-versa....there are honestly too many negative aspects to the program compared to other tools out there.

Power management tool

Feb 21, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: I have been using this since 2013, there still a lot I need to learn, this program gives you a lot of opportunities if configured properly. You can have hosted or on premises either way it will cust you some change, you license per administrator and per agents.

Pros: This is a very powerful tool, you can set scripts, updates, manage networks and set alerts and policies for one interface.

Cons: It can be very complicated to set up, support is good but not over the top, there are a lack of reporting tools compared to what you can automate.

Kaseya is designed for IT Personnel. It is hard to use, but worth it. It can do almost anything.

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: New UI
Remote Access
-KVM
--Quic and low latency
-'shadow' scripting
-remote monitoring

application deployment

custom scripting

Malware Protection

AV Protection

Reporting (on just about everything)
-devices, and configurations
-applications
-usage patterns
-resource patterns

sellar five star support saff

Cons: knowledge base is very out of date, but support makes up for it
requires a significant time investment for learning platform
updates are not always successful

Overall: If you want a RMM tool to be your right hand, then Kaseya is it. It has vastly limited my truck rolls, made repairs, repeatable, and their support staff have your back when you 'must' have a script do XYZ. They are good people.

Capterra-loader

Kaseya is making good changes but not fast enough

Jan 23, 2018
3/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: The remote control aspect of VSA is very fast and easy to connect. It's very feature rich and offers a ton of functionality if you can make use of it all

Cons: The remote is only remote control. Other functions are handled by the LiveConnect tool but it's a separate window. The scripting is unique to Kaseya which requires a ton of rework if you have existing scripts.

Powerful software, difficult company

Dec 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: If I were to make the decision today, I'd choose a competing RMM. However after investing hundreds of hours into custom scripts and researching and designing monitoring.. switching RMMs is not an easy task. Consider that accordingly when making your decision. Also know that no solution is turn-key out of the box and that to make the most of your RMM, you will need to invest tech time in such R&D and customization.

Pros: Kaseya built out one of the first and still most powerful RMM tools on the market. They have wide-ranging integrations, a very mature scripting language, and a web-based single-pane-of-glass user interface that is simple but effective. Their remote control tool is extremely fast.

Cons: Dealing with Kaseya as a company has been the stuff of nightmares since I first used it in 2008. Despite massive growth, management overhauls, and continued change.. the company has and still seems to feel as though their clients are an afterthought. I got my hopes up a few times with promises of change and was let down. Pricing has always made me feel a bit "nickel and dimed". Acquisitions and integrations have been a bit buggy (KNM... you had so much potential!!) and have been their focus instead of improving the core product.

This application allows us to interact and manage all our networked computers

Nov 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The remote access is excellent. The display of remotely accessed computers comes up in a floating window that is easily viewed.

Cons: Sometimes when you change views, it does not change immediately. You have to select another view for your filtered view to be displayed.

Overall: Allows us to manage our networked computers easily. The cost per machine is very reasonable and the application is very flexible.

Excellwnt

Nov 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Patch management makes it easy to manage Windows patches for computers in my organization and keeping them up to date.

Cons: No service tag for Dell computers. It would be nice to have that option back when you clicked on the tag number in kaseya and it woukd tag you to the Dell site.

VSA really help our business to grow as MSP

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: features, easy to deploy & keep updated technology. Live connect, remote access & remote control so light and almost seamless experience considering in Indonesia internet infrastructure is challenging. IT Automation best practice using Kaseya VSA is the most powerful selling point to the market. Minimum functionality to managed IT System management & automation in the business are there.

Cons: MDM features should be improved. We are expected for software metering features will be available as part of Kaseya VSA. We need for MSP business model using Kaseya best practice.

Great Central place to manage your devices

Nov 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Centralized where most of my IT work is performed out of. The ease of use of the basic modules Agent, AV , patch mgt.

Cons: Some of the modules you really need to spend time reviewing and partake in training. Not as intuitive especially Agent procedures.

Great Software that makes it easy to manage Workstations

Nov 20, 2017
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The remote control works very smoothly and helps so much in performing tasks on remote computers. I haven't used this but the patch management seems to be really useful and can make life easier for a lot of ITs.

Cons: For a reason I haven't used the Patch Management, it's a little hard to understand how to get it going in the first place. And same goes for a couple things. It's a really great software but some of the features could use a more intuitive approach that makes it easier to hit the ground running. It could just be me having a tough time with it but still has been an issue for me.

Overall: Ease of Management with Workstations

Good

Nov 17, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Overall, good, lots of features and most of it is easy to use. We use this software to push out updates, patches, and manager our anti-virus.

Cons: The viewer for remote desktop updates almost daily!!! We are forced to update it and run it every time we want to RD someone.

Overall: An all in one solution ready to go. The customer service was good and quick to respond, but not always easy to understand.

Capterra-loader

Effective systems management on a budget

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Kaseya VSA offers functionality similar to SMS/SCCM or LanDesk at a fraction of the cost. In addition, it includes options for additional endpoint protection management.

Cons: I was not able to get the VSA front-end working on our shared IIS server, I ended up creating a separate VM for VSA which is pretty trivial but it's one more host to manage. I probably should have just contacted Kaseya Support for assistance, but since I had licenses and VM host overhead available, the most expedient solution was just to create a new VM just for VSA.

Overall: Remote access, patch management, software/hardware auditing, asset management, VSA does everything we need it to!

Capterra-loader

Great software for our IT department. Increased productivity by 100%

Nov 16, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and very reliable. Love the remote access tools to keep track of all the systems in the office. Weather it be patch management, cloud backup. deploying software or just remote desktop support Kaseya has it all! If my user base is in or out of the office at a client site, Kaseya is there to help manage their computers with just a click!

Cons: Kaseya support is sometimes slow to respond and resolve tickets at times. I'm not sure if its a language barrier, or maybe I am just not explaining the issues clearly it usually takes a few attempts over a couple of days to get a resolution to an issue,

Overall: Helps my IT staff with their day to day work making them more productive

We always use this software for IT remote support.

Nov 14, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: This software is easy to install on user client pc, and easy to update and manage it.
Cost is good.

Cons: Admin needs many management software updates, and it always needs a reboot. If admin uses the old version, it didn't work.

Have had the product in my control for over a year and am still not able to fully use it

Nov 14, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: The ability to centralize a, automate and monitor lot of our IT functions. The windows update and application update module is a really nice add-on to address all vulnerable applications.

Cons: Asset management and Active Directory integration. Lack of Chromebook options. The support has been challenging to work with on higher end issues.

Have used Kaseya 7+ years. I can do more in Kaseya than if I'm physically seated at the endpoint.

Nov 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have logged, literally, thousands of hours in Kaseya. As stated above, I can do more in the VSA than if I'm in front of the PC. Hugely powerful. People ask me "So what kind of things have you done with Kaseya besides just remote into a desktop"? Then I give them a simple example, such as how I wrote a small agent procedure that allowed me to uninstall Office 2010, install Office 2013, and activate the product with a license key on more than 350 endpoints with (literally) three mouse clicks. And I did it with a 100% silent uninstall/install while the user was logged in and working. They had no idea anything was even happening with their workstation. Kaseya makes what could otherwise be a huge project super easy stuff. Kaseya is probably the most important force multiplier in my environment.

Cons: Identifying a con is tough. The only drawback I would point out is that for brand new users there can be quite a bit of learning curve when you delve into the really powerful features. For example, writing complex agent procedures takes experience. That being said, the initial basic use of the most common features is easy to pick up right away, so even the learning curve isn't a big deal. When you're ready to "do more" and invest the additional time to learn the more advanced features, they're there waiting for you. For basic help desk folks, they may never need to go beyond the surface features.

Website app works great but updates every time.

Nov 14, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Kaseya live connect is great. Remote control is fast when it is installed correctly. Controlling CMD on the background is the best.

Cons: There is no option to turn off the screen. It needs to update often and it won't let you do a remote session until you update. This is very critical in emergency situations.

Kaseya has made managing a large fleet of systems with minimal resources a breeze.

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We make the most use of the ability to create scripts for automating day to day tasks such as installs or updates on the client machines. It has saved a lot on our man hours since we manage the entire District with one full time and one part time IT staff.

Cons: The only issues we've run into with the software is some issues with the earlier version of the KAV component. Many of the issues we had have been patched out of the system at this point however.

Overall: We have saved a lot of time dedicated to working on each machine locally. Between remote installs and remote access it keeps out efficiency maxed out.

Frustrating and disappointing

Nov 14, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Cons: IT Center is clearly the child that gets no respect. Users are left with poor support and little applicable documentation.

Overall: It's already installed. (and would be too hard to switch to something better. )

Once it's configured it's great. Complicated to learn though

Nov 14, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: live connect and remote control of endpoints is great. KSDU is nice when it works but the reporting isn't accurate. Service Desk module is good and we use it everyday.

Cons: SQL backend makes updates a pain. Everytime we update we have issues. Would love to migrate to the cloud but no migration options are available.

Overall: central portal for remote management and service desk.

overall good, lots of different functionality, not streamlined

Nov 14, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is the jack of all trades, master of none. it manages a lot of things decently, but really does not excel at anything

Cons: if you dont take the time to learn EVERYTHING, there are lots of little caveats that makes other things harder; reporting, logging etc

Overall: remote management

I could not be happier with this software. It does exactly what I need it to do

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows me to push out software, settings, and anything else I'd like. It's almost like group policy for the cloud

Over the years, functionality has decreased.

Nov 14, 2017
4/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The liveconnect feature is quick, and vital to our operations. Multiple techs use this every day for our onsite support.

Cons: We have continually lost functionality. The latest victim is the iPad app for the help desk. We have over 75 techs that rely on this every day and we are wondering what is next for us with this portion of the product.

Kaseya VSA review!

Nov 12, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Automation Ease of use Fully Featured Great integration Pretty good selection of add-ons to extend services out to other areas (SSO, PSA, etc)

Cons: Customer support is terrible. Purchasing new agent licenses is difficult slow, lousy features for the price The UI needs an update, and some of the workflows are less than ideal

Great software - I use this every day!

Aug 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I can get all of my work done in a single screen and I don't have to have multiple tabs open and also makes me more productive.

Cons: Can be a little buggy sometimes, but support can usually can help fix the issues in no time at all.

My primary use is remote desktop support. Reminds me of the old DIAL UP days.

Jul 12, 2017
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: When it works it is easy to use as long as you assemble your connection structure carefully. Works in both IE and Chrome desktop edition.

Cons: Constantly have to uninstall live connect and reinstall. Seems the only way to maintain good connections.

Overall: Daily connect to customer sites and help them with their issues. File transfer use to work but the last update seems to have broken this feature. It is easy to install for end users who are not tech-savy.

Vendor Response

by Kaseya on July 12, 2017

Stanley, we are sorry to hear that you¿re experiencing issues with VSA. POS-PLUS is a longtime Kaseya customer, so I can understand how frustrated you must be with the issues with Live Connect. We always strive to do right by our customers, and would like to work with you to find a resolution. Let¿s find a way to get in touch directly to take care of your issues.

I been using it for over 10 years and its amazing

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If you're looking for a solution that keeps coming up with new modules every year this is the way to go!

Cons: The only con i have to say is not everyone can afford it to be honest but knowing your customers are secure makes the whole difference

Kaseya is awesome

Mar 13, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have used this product at a managed service provider and it was great. Very easy to remote into machines and manage software roll outs. Also gives in depth real time updates of managed workstations.

Best RMM tool in the market.

Dec 06, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: If you are looking for a RMM tool, look no further. It is one in all toll for all your needs. Its powerful and easy to use. So, get your team on it, they would love it.

RMM is Table Stakes Today!

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: LiveConnect, plug-ins, Automation Exchange.

Cons: Support could be quicker at times, but adding the telephone option has been good

Overall: I've been in the IT services industry for 17 years. I've tried or used just about every tool under the sun. While Kaseya VSA isn't the prettiest (today), it is best in class. One of the strongest features is the newest update to LiveConnect (remote control). LiveConnect is very fast and provides access to a host of features and tools with no user interruptions. The release of the Automation Exchange has been a boon to our technical resources as well. Kaseya has come a long way on the integration front as well, adding new and useful plug-ins on a regular basis.

The best its ever been!

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My engineers love the Kaseya VSA, ease of use and speed. We have been a long time Kaseya partner and plan to continue our great partnership.

Best RMM tool on the market. Period.

Nov 28, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Robust features, lightening fast remote desktop access and huge user community producing thousands of scripts to cure every/any problem or request you may have. Full access to SQL database in included.

Cons: Slightly above average support response times and longer lead times for enhancements. Their SaaS version is slower than some of the competitors (altho the on prem is blazingly fast).

Overall: As an MSP (Managed Service Provider) in the highly competitive IT services market, our tool set is the backbone that enables the service delivery model that differentiates us from the competition. Because these tools are the skeleton of our business, we test all of them on a 3-year rotation to make sure we're using a best-of-breed solution that will make our services faster, more effective, more efficient and produce higher reliability and better outcomes for our clients.

Last year we evaluated our BDR (Backup and Disaster Recovery) and RMM (Remote Monitoring and Management) platforms with that backdrop. We included all of the major players (for RMM that was Kaseya, Labtech, N-able, Maxx, etc.) and a few free/near-free 2nd and 3rd tier players, and again Kaseya was the hands-down best-of-breed winner.

That's not to say it didn't have some short comings. It's a piece of software so yes, there are some bugs but none of them are heart stopping or business-critical, and we're an IT company! - we can get them resolved very quickly. And the bugs are no more or less than the issues we found in the competition - so on net it was wash against the competition.

But the overall scope and quality of the product, the depth of functionality, the myriad vendors that it integrates with, and the support team that we found responsive (slightly better then the competition) gave them a nod over the competition. Add to that the lightweight agent, integrated, lightening fast remote desktop access and HUGE user community where you can find a script for anything you need put them head and shoulders above the rest.

Everyone can find something they will love in Kaseya.

Recommendations to other buyers: Itemizes you Must-haves, should-haves and nice-to-haves, and then test drive each platform - and the sexiness of the UI should NOT be on any of them - an RMM platform is a tool, not a date :) Pick the right tool for the job you need to do. As an IT service provider, for us that tool is Kaseya

Excellent Platform for Running IT

Nov 17, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Remote control is integrated into the product, and actually works. Very powerful scripting and automation. Pretty good selection of add-ons to extend services out to other areas (SSO, PSA, etc). Product is improving.

Cons: The UI needs an update, and some of the workflows are less than ideal. Support could be better.

Overall: I've been around the industry for long enough to have used most of the rmm providers, and I'll start by saying that they all have their strengths and weaknesses. Some are robust and powerful, others are easy to use but limited. Kaseya VSA falls into the robust and powerful category - it takes some expertise and configuration, but what you have here is a system that is capable of automating the majority of your IT operations.

Alerts and logs work as you would expect, and are pretty dependable. Patching is really solid in the platform, you'll be able to setup automation scripts to do most of what you need once you get some experience in the platform. Remote Control is pretty darn good too - it's fast and the UI was recently improved.

You'll need to dedicate time and resources to getting it up and running. It's not the worst startup in the world, but it takes some learning and hours of configuration. Support is hit or miss, just expect that with pretty much every rmm player in this space - I've yet to be truly wow'd by support. Lean on the community if you hit roadblocks and support isn't coming through. There are some good groups of people who can assist or share practices.

The service desk in VSA needs to be extended with something else though, so consider that when purchasing.

Terrible support, worse customer service

Nov 10, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: their initial sales pitch was good and convinced us to buy it.

Cons: terrible customer service, NO Support, slow, lousy features for the price

Overall: We paid for the 25 licenses up front and paid for the "on boarding" which they promise 8 hours of training on how to use their software. The Tech that did the on boarding had problems doing anything and said it was bug in the current system and the fix would be out in 3 months he would give us a credit and re-do the onboarding when the problems were fixed. we never heard from him again, we did not use the software as we were never showed how to use it and got next years bill on my cc and called in and spoke to a supervisor who refused to give us any kind of credit and said onboarding hours expire. So we tried using the software ourselves and called support for help. They literally just email you the link to the general help page and say figure it out or you were supposed to learn this in the onboarding (which we never got). So after calling the supervisor and telling him we have a client that is waiting for something we need their help to get it done in their software so we didn't have to manually remove a user & program to the 50+ computers we had added that week or we were leaving Kaseya. The supervisor promised to have support call us and help us with what we needed, would get us the promised credit & would have us re-do our onboarding. Except support never called us and when we called them they said they couldn't do anything but email us links. we have not gotten the credit or a response from the supervisor and the 8 hours of onboarding they promised us & that we paid for we get 2 hours instead.

So if you want support they will just email you a link and say figure it out which is fine sometimes but when you need something right away and don't have time to read 50+ pages.

Customer service promises the world but has 0 follow through (and yes I have all their promises in writing they don't care)

the software is extremely slow and takes 1-2 minutes to load each page. (we have a 50/50 connection) you can host the software on your own server as they list the hardware requirements of a P1 (yes Pentium 1) 2.4ghz 166 fsb 4 gb of ram and 10gb of hard drive space. with requirements that low you would think their software would run fast.

the licenses are expensive over $6.50 a month per computer considering they have no templates, no support, no best practices guides, nothing but instructions on how to setup massive amounts of worthless features but very little actual useful features.

Recommendations to other buyers: avoid at all costs.

4 out of 5 - Customer Support needs improvement

Jun 29, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Kaseya is the most powerful Remote Monitoring and Management (RMM) software available on the market. It's easier to use than its competitors and it has the most robust Agent Procedure and scripting engine.

Pros: Automation Ease of use Fully Featured Great integration

Cons: Customer support is terrible. Purchasing new agent licenses is a pain in the butt. you have to contact a rep, they have to build a quote, you approve the quote, they send the request to tech to generate your licenses. now you have to pay them 3 time or 4 time a month for multiple agreements. They should have a shopping cart, that auto-generates the licenses, or better yet, an unlimited pay for what you use model.

Recommendations to other buyers: I spent 3 year evaluating RMM software. I started with spiceworks. I checked out labtech, they require Microsoft.net framework and a 50 MB+ download for their windows only administration tool. And the interface is complicated. ConnectWise will try to sell you labtech because they own it. but don't buy into their pitch. buy the platform you find easiest to use. Kaseya is webbased, use a mac? yep you can administer your client, no tool to download

Mar 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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