Who Uses This Software?

We have a hosted service for those with 1 to 200 employees, or a self service option for those with 1 to 15 employees, Sage Payroll is the simple, affordable and best in-in-class online service.


Average Ratings

33 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.95/month
  • Pricing Details
    Full Service pricing varies with number of employees paid
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Sage
  • www.sage.com/us
  • United States

About Sage Payroll

Sage Payroll Full Service manages the complexity surrounding payroll and tax compliance for you, letting small and mid-size businesses focus on their daily operations. Youll receive a knowledgeable payroll expert dedicated to serving your company and committed to your payroll satisfaction. Have peace of mind knowing your employees are paid accurately and on time, every time!


Sage Payroll Features

  • 401(k) Tracking
  • Attendance Management
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Deductions Management
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Self Service Portal
  • Tax Management
  • Vacation / Leave Tracking
  • W-2 Preparation
  • Wage Garnishment

Sage Payroll Reviews Recently Reviewed!


Payroll solution for those with limited time

Jun 11, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: fast easy and accurate, this program makes payroll a less daunting chore with many time saving features to help you finish accurately

Cons: i really have no dislikes in this program but it could be a bit more appealing to the eyes its very standard looking

Overall: payroll completed in a timely fashion with ease

Capterra-loader

We use many Sage products but turned away from Sage payroll

May 31, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I liked that it was simple to code my work hours in the system, it was nice to do it right from my computer

Cons: We actually switched to a website to code time for payroll and I think we switched since we could not access from a website domain

So easy to use

May 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy, smooth processing, zero issues in 5+ years. Easy to reach help if something needs changing or updating and changes are made within minutes (changing rate plan, updating bank draft info, etc)

Cons: The direct deposit fee system creates a journal entry for you and it is not immediately available. It used to happen when the payroll was synced but now you have to wait a day or so for it to download. I wish there was a way to make that instant again or turn it off so we could adjust manually immediately.

Overall: Allows us to easily do payroll for 25 people in-house and avoid an expensive service.

Easy interface and handles online submission

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to process payroll and submit to HMRC. Year end processing is straightforward. Online is good.

Cons: I can't think of anything negative about it. It had everything my small company needs. It isn't too expensive.

Good Bargin with experiance to back it up

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We replaced ADP with this product. I couldn't be happier with the ease of transition.

Pros: I like the ease of use and the availability of standard reporting. Really happy to have an actual person to talk to who uses the program. I like that the fees are charged when the payroll is processed.

Cons: I have only used the product for 2 payrolls and I haven't come across any problems or concerns yet.

Ok software, have used better ones out there

Apr 24, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Simple features , easy to make updates manually for smaller to middle sized company. Larger companies might want to look into another software.

Cons: Dated software and processes for some things, have to manually make a lot of changes. Not the greastest customer support.

This product is amazing!

Apr 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: I love how easy it is to add new employees and how we are able to pay out on multiple things on one check. As well as the fact that the checks can be mailed or printed.

Cons: I do not like the customer service we have gotten from the company. We normally get the checks mailed to us, but they do not have the best most accurate information. Other then that the services are great!

Cloud based payroll program that gets the job done

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This cloud based program lets us do our payroll and keep track of time in an easy enough to use platform. Since this is geared towards small and medium sized businesses it was perfect for us. It allows us to pay with direct deposit, paycards, and company checks which is very convenient for us. Overall this program is great at doing what it needs to do.

Cons: There are times that this can be a little slow to use and buggy, but overall we haven't had too many issues with the program and think the benefits outweigh the cons. Nothing major that would hold us back from buying again.

THE ABSOLUTE WORST CUSTOMER SERVICE AND SALES TEAM EVER

Mar 29, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: SAGE PAYROLL SERVICES

Pros: POSSIBILITY THAT IT MAY MEET OUR NEEDS BUT DOES NOT BECAUSE NO ONE THERE WILL TAKE RESPONSIBILITY THAT IT WAS NEVER SET UP PROPERLY IN THE FIRST PLACE FROM SALES TO IMPLEMENTATION. STILL NOT REPORTING CORRECTLY

Cons: WAS NEVER SET UP PROPERLY. DREW ORCUTT, HORRIBLE CUSTOMER SERVICE. HORRIBLE HORRIBLE HORRIBLE. AVOID SAGE PAYROLL SERVICES AT ALL COSTS.

Capterra-loader

I use it for a client, and for a time used it to my own business.

Mar 17, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It integrates with the Sage Software and if you use them all it's a great perk. The company is solid and the customer support is frienly and willing to help.

Cons: It's expensive, if you are not going to use all the softwares it is a bit expensive for something you could do with some experience, knowledge and patience on excel.

Overall: It is not a bad software, but it needs to improve some things and stop being so greedy.

Good software for maintaining payroll for a small business.

Mar 07, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is quick and easy to setup and they provide quarterly tax updates to stay current on government changes.

Cons: It can be slow processing large queries or running complicated reports. Support can be slow to respond during year end and tax season.

I was working on payroll for a small company and they had this software and I worked on it a dozen times or more before my project assignment ended

Feb 01, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is easy to use and I like the fact that it will calculate all the taxes you need to process payroll

Cons: Well it is a simple program and you can't really run alot of scenarios on it I wish it had more functionality

great program

Jan 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: i like everything about the program. it is easy to use and rarely ever have to call customer service for help

Cons: i think that the program should branch out further and have more options that can be used with the system

Sage Payroll is affordable, and reliable. it also offers a detailed collection of reports

Jan 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Provides detailed reports with the ability to allow users to pay their employees through direct deposit, or company-generated checks.

Cons: Outdated GUI with an unfriendly interface. This software can be complex and confusing for payroll officers without prior accounting knowledge.

Overall: Payroll process is now easier to complete

Sage helped us pay our employees with ease!

Dec 10, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: This was the first system I was thought when doing payroll. This was so easy to use I was completing payroll, making changes, producing reports and checking statements within a month of learning how to use this. It is so easy to click on a name, make the change and save your changes. For a novice, this was great as a starting tool and we used it for years.

Cons: I would say reporting could be better as at times I wanted to make my own, but for me it looked complicated and therefore I didn't use it as much. Also there is a flow of how the system works and this can be confusing as this assists in understanding the order of Sage.

Not my favourite

Dec 05, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Cons: Customer support not very helpful, if you call you wait for hours, sometimes updates are done without even letting you know which is a pain. Not very straightforward payroll, I found it too long winding and not very easy to use.

Sage hijacked our payroll software!

Nov 07, 2017
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I do have to say since they forced us to find another payroll software, I can now see how cumbersome the sage software is.

Pros: Fully integrated with Sage software. I actually really liked the Sage program, until I found that others were actually easier. I liked how it was flexible and had had the manual tax override. I liked the reports that it created and that it would generate the 941's. I like how it would track the changes in an employee's wage over their employment.

Cons: The high maintenance fees to maintain this software is ridiculous. I also did not like how you had to completely close a quarter and/or year before you could go on to the next. This is especially challenging with year end and the w-2's. I have since found that with other software this is not the case.

Bookkeeper

Nov 01, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: If a mistake is made it is easy to go back and fix. Such as payroll if a cheque was done incorrectly all you have to do in adjust the cheque to fix.

Cons: Setting up the software is a little confusing when setting up deductions and income for payroll I don't use it often and forget how to do this.

Covers all of my payroll needs!

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Sage Payroll is super easy, convenient, and fast to use. It has saved us many headaches in comparison to our old, clunky system! We use the report-writer tool daily, and having the ability to export the data we need is so helpful. The interface is simple and straightforward, and does exactly what we need it to do.

Cons: Although it is not the most robust payroll system in the world, it functions at a basic and reliable level and each update improves the system greatly.

Review of Sage One

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We really liked how simple Sage have made this software, they must have used different developers than the Sage 50 developers! We also liked the VAT handling, top marks for that.

Pros: Sage One is extremely basic and fairly straight forward to use. The software is a no frills solution and is stripped down to bare bones. For instance, there are no nominal codes and no transactions list (audit trail) etc. The terminology is also very user friendly so that non-professionals and users without bookkeeping experience can understand it better. The website has a mediocre design but the design of the accounting software itself was actually very good, better than the website¿s design, which is unusual! Speed: The speed of the actual accounting software is fast but entering transactions is not. For example, entering cash book (banking) transactions has three steps which seemed a bit overkill in our opinion. Also the places for entering sales receipts, purchase payments and bank transfers were spread out throughout the software which meant that it coule be time consuming if you have a mixture of transactions to enter.

Cons: We did not like how entering different types of transactions required the user to access multiple sections of the accounting software.

Great product - Strong company.

Aug 18, 2017
4/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Comments: Please know and understand, that I have firm belief this is a great product, but we have not used it yet. We go live in November. Customer Support is excellent

Pros: Wide range of business solutions. The company is solid, having know how and capital strength. Invited me to the summit, and I was sold.

Cons: Not all of the software solutions are integrated. Thus had to look for specialists that could get them to collaborate.

Review for Sage

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Sage allows easy uploading and access to documentation of employees for employment regulations and so forth

Cons: Uploading failures occur quite frustrating at times I believe this happened when there are more users at one time

Easy to use. Great for a small business.

Jul 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Automatic. Great for a small business with no payroll changes. Just set and forget, payroll runs every week.

Cons: Need customer service help to make changes. Handles local taxes but takes some effort to get set-up.

Overall: Ease of use frees me up for other tasks.

Sage is a Good Buy!

Feb 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We are using SAGE for managing our Payroll and a couple other functions. We might even use it for the other functions this year as our experience with them has been good so far.

Not User-Friendly

Jan 27, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: I feel like a pretty competent and computer savvy person. The more I use Sage, the less and less I like it. I don't know if it's just my company or what, but every January, I lose my mind. When it's time to update rates & salaries, there are one million steps and once I think I've figured it out, I look at the calculated totals for our next paychecks and almost all of them are incorrect. I have to then call to get things sorted out. I have now been transferred three times. "Self-service" payroll is not an adequate name for this product. I have been told that there are certain features that I can change on my own and others I cannot. It should be 100% self-service or 0%. Additionally, every year the W-2s for two of my employees are incorrect. Overall, running payroll from paycheck to paycheck is a simple process! I'd recommend it for that, but a headache I experience each year in updating totals and doing taxes is starting to make me question whether I should stick with Sage or not. I will say that 80% of the people I speak with in customer support are friendly - so I guess that's good.

Pros: It's quick to use for running payroll.

Cons: Updating rates, salaries, and deductions are very difficult. It causes such a headache.

Recommendations to other buyers: If you have employees that are pastors (have designated housing allowance and clergy pay) DO NOT USE this product. If you have employees who simply get paid hourly or salaried, I recommend this to you.

Sage 50 payroll with pension module

Jan 24, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Very good software if you got more than 20 employees. It's more complicated than other programs i.e. Bright pay but the pension module makes dealing with automated enrolment very easy. It deals with all correspondence and records every letter sent out in the record of the individual employee.

Pros: See above

Cons: There is no flag when something needs submitting. I.e. HMRC or pension provider.

Sage Payroll

Jan 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use.

Cons: Does not have all the bells and whistles of other software

Overall: Easy to use. Great for a small business. Just set-up automatic payroll and Sage does the rest. Taxes and direct deposits.

Recommendations to other buyers: Easy to use.

Sage Payroll 10-30 Employees

Nov 15, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If you want control of your payroll, Using the built-in Sage Payroll is worth the extra cost

Cons: Nothing really

Overall: Very pleased with the ease of use, including salaried and hourly employees. Reports are very detailed and customizable. Optional e-file of reports is not expensive, easy to use and worth the cost

Sage Payroll System

Nov 07, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use. Price. Can be used on an Apple Mac.

Cons: Lacks certain functionality.

Overall: I stared using Sage at the beginning of the year having previously used different payroll software for almost 9 years. My main reason for changing was that even though it had been promised for years the other software did not work on Apple and I needed it to as my main computer is a MacBook. I find Sage to be very good value. Easy to use on all computers. Quick and easy to do a payroll run but there are definitely quite a number of features it is lacking compared to other payroll software but then this may be due to the fact that it does offer such good value for money. I believe they may be adding to it which would be super.

Difficult to use

Nov 03, 2016
1/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money

Comments: This is an out of date software that does what you need it to do, but in a really difficult and confusing way. There are so many options available and this is one of the most expensive. Truly awful. Although the customer support is actually very good.

Reminded me of an Old DOS Program, functioned well but seemed outdated

May 04, 2016
2/5
Overall
3.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: Ease of use, the software is very user friendly and easy to navigate.

Cons: The amount of screens you had to go through to put in one new hire and the product was from a re-seller and direct support was difficult to obtain

Recommendations to other buyers: Make sure the software will function for what you need it for BEFORE purchasing.

Dec 10, 2017
3/5
Overall

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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