---
title: "ShortStack Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about ShortStack Software - reviews, pricing plans, popular comparisons to other Contest products and more."
source_url: "https://www.capterra.com/p/154791/ShortStack/"
page_type: "product"
language: "en"
---

# 

 ShortStack Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 20, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

ShortStack

## What is ShortStack?

Create unique contests, landing pages, games and quizzes, run social contests, choose winners, send emails and analyze results - all from one place. From Fortune 500 companies to one-person teams, businesses of every size use ShortStack for customer engagement, lead collection and marketing automation. Our customizable and mobile-responsive templates let you build everything from instant win and photo contests to hashtag contests and simple sweepstakes in minutes.

## What is ShortStack used for?

[Contest](https://www.capterra.com/contest-software/)[Lead Capture](https://www.capterra.com/lead-capture-software/)[Landing Page](https://www.capterra.com/landing-page-software/)

Top alternative

Featured

Overall rating

Based on 156 user reviews

Reviews sentiment

Positive

89%

Neutral

11%

Negative

0%

Starting price

$49

Flat Rate, Per Month

Free trial  
not available

Includes Free Version

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for ShortStack?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.shortstack.com/&name=ShortStack)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ShortStack

4.4 (156)

VS.

[4.6 (6,095)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting Price

$49

Flat Rate, Per Month

Starting Price

$9

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (156)

Ease Of Use

4.5 (58)

Value For Money

4.2 (143)

Value For Money

4.3 (51)

Customer Service

4.5 (132)

Customer Service

4.4 (47)

## ShortStack alternatives

[4.5 (6,251)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

Highest Rated

[Woorise](https://www.capterra.com/p/161265/Woorise/)

[4.7 (58)](https://www.capterra.com/p/161265/Woorise/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/161265/Woorise/)

[SweepWidget](https://www.capterra.com/p/200014/SweepWidget/)

[4.7 (52)](https://www.capterra.com/p/200014/SweepWidget/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/200014/SweepWidget/)

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

[4.5 (17,676)](https://www.capterra.com/p/110228/MailChimp/reviews/)

Starting price

$13.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/110228/MailChimp/)

[View all alternatives](https://www.capterra.com/p/154791/ShortStack/alternatives/)

## FAQs about ShortStack

Overview

### What problems does ShortStack solve?

ShortStack solves the hassle of building and running branded contests, giveaways, quizzes, and landing pages without developers or agencies. It centralizes entry collection, winner selection, lead capture, and data exports, reducing manual campaign work. Marketing teams, social media managers, agencies, nonprofits, and small businesses benefit most.

Answer based on 125 reviews

Overview

### Which roles and teams benefit most from ShortStack?

ShortStack is most used by marketing teams, business owners, and agency account leaders who run contests, giveaways, and lead-generation campaigns. Marketing managers and social media specialists use it to build branded landing pages and capture entries, while executives and creative teams rely on it to support audience growth and campaign execution.

Answer based on 155 reviews

Overview

### What company size and industries is ShortStack built for?

ShortStack is built mainly for small businesses, which make up 81% of reviewers, especially in Marketing and Advertising at 26%. It also serves midsize businesses at 13% and enterprises at 6%, with additional use across Retail at 7% and Non-Profit Organization Management at 5% for campaign-based promotions and lead capture.

Answer based on 156 reviews

Features and Usability

### What are the key features of ShortStack?

ShortStack includes core campaign tools like contests, sweepstakes, landing pages, and customizable forms, plus a drag-and-drop builder and reusable templates for setup. Differentiating features include social media entry options, autoresponders, voting and judging workflows, and campaign analytics for tracking entries, leads, and results.

Answer based on 75 reviews

Pricing

### How much does it cost and what fees or limitations are included?

ShortStack starts at $49/month for the Startup plan, with Business at 99, Agency at 249, and Elite at 499; a free version is available. Reviewers often call it affordable and good value, but note limited free views, branding on lower tiers, monthly charges when unused, and some feature-based upgrades.

Answer based on 33 reviews

Integrations

### Which third-party tools and platforms does ShortStack integrate with?

ShortStack connects natively to Facebook Data Extractor, Instagram, and Mailchimp. These integrations support social media and email marketing workflows, giving ShortStack a focused set of connections for collecting data, managing campaigns, and syncing audience activity across popular platforms.

Answer based on 8 reviews

Getting Started and Support

### What training and onboarding options does ShortStack offer?

ShortStack provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and real-time instruction, documentation offers written reference for features and steps, and videos provide visual walkthroughs for self-paced learning.

Answer based on 9 reviews

Getting Started and Support

### What customer support options does ShortStack offer, and how do users rate the experience?

ShortStack offers email/help desk, a knowledge base, 24/7 live rep support, and chat. Users often describe support as fast, responsive, and thorough, especially through chat and email, but some report occasional slow replies, outdated help articles, and limits when issues fall outside the support team’s scope.

Answer based on 55 reviews

User interface

### Is ShortStack easy to use?

ShortStack works well for basic campaigns, but its interface often feels confusing when teams build more advanced contests or layouts. Marketing teams like the templates, guided setup, and flexible widgets, while some users find navigation clunky, design tools inconsistent, and the learning curve steeper than expected without support.

Answer based on 35 reviews

## Features

AI summary

Based on 246 Contest reviews

Capterra data shows that buyers of contest software rank the following features as their top priorities:

-   **Judging Management** (**48%** of reviewers rated this feature as critical)
-   **Scoring** (**56%**)
-   **Entry Management** (**59%**)

ShortStack supports all three features reviewers consider most important: **Judging Management**, **Scoring**, and **Entry Management**. Together, these capabilities help businesses organize submissions, evaluate entries consistently, and manage the full contest review process more efficiently, allowing teams to run fairer competitions and make faster decisions.

Judging Management

4.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Choose winners for contests, promotional events, games, or sweepstakes via voting, polls, random selection, etc.

Scoring

3.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Automatically calculate score after the assessment

Entry Management

4.2 (13)

76.92% of 13 reviewers that rated this feature as important or highly important

Manage entry processes via custom forms

Customizable Questions

4.1 (7)

57.14% of 7 reviewers that rated this feature as important or highly important

Tailored or customizable questions for more targeted and relevant data collection

Customizable Forms

4.0 (3)

133.33% of 3 reviewers that rated this feature as important or highly important

Customize contracts and forms to collect specific information

Customizable Fields

4.3 (11)

90.91% of 11 reviewers that rated this feature as important or highly important

Customize data fields to support various needs and use cases

ShortStack 74 features

### All Features
- @mentions: An @mention is a way to tag or notify a specific person about a message/post
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- Autoresponders: Create and automatically send premade copy in response to customer messages
- Awards Management: Distribute awards to winners via prizes, coupons, giveaways, items, redemption codes, etc.
- Campaign Analytics: Track and interpret campaign performance metrics
- Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results
- Categorization/Grouping: Organize and group data or items based on various criteria
- Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc.
- Contact Management: Manage, organize, and store contact information
- Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
- CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
- Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content
- Customer Segmentation: Process of dividing customers into groups based on common characteristics
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable CTAs: Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.)
- Customizable Fields: Customize data fields to support various needs and use cases
- Customizable Forms: Customize contracts and forms to collect specific information
- Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics
- Data Import/Export: Import and export data to and from software applications
- Design Management: Collaborate on creating a product by sharing and adjusting designs through a shared portal
- Digital Asset Management: Manage digital assets
- Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components
- Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period
- Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience
- Email Marketing: Create and send email blasts/campaigns
- Email Reminders: Reminders sent via email
- Email Templates: Pre-made examples and templates for emails
- Entry Management: Manage entry processes via custom forms
- Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events
- For Marketers: For the intention to be used by marketing teams
- Form Builder: Adds a customizable form to the landing page, usually for the purposes of lead generation
- Forms Management: Store, manage and track all forms in a centralized location
- Fraud Detection: Identify and prevent suspicious activity
- Image Library: Store and manage images
- Judging Management: Choose winners for contests, promotional events, games, or sweepstakes via voting, polls, random selection, etc.
- Keyword Tracking: Track and monitor a specific set of keywords
- Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects
- Lead Capture: Automatically identify and save contact information of potential customers
- Lead Generation: Manage the process of attracting and converting business prospects into leads
- Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process
- Lead Notifications: Real-time alerts or notifications that inform teams about new leads or prospects
- Lead Nurturing: Engage with a lead throughout the sales process by actively providing information
- Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules
- Marketing Automation: Automate workflows and trigger campaigns based on customer actions
- Media Library: Collection of images, videos and other digital content that can be used
- Multi-Account Management: Manage and post content across multiple social media accounts and platforms simultaneously
- Multi-Campaign: Manage multiple campaigns in one system
- Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.)
- Online Forms: Create new forms and/or use ready-made online form templates
- Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement
- Promotions Management: Design, communicate, and distribute incentives to perform a specific action
- Real Time Editing: Preview and make real-time changes in the web content
- Real-Time Analytics: Analyze and gain insights into data in real-time
- Real-Time Data: Receive data and information in real time
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Responsive Web Design: Web design that automatically adjusts to look good on different screen sizes
- ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts
- Scoring: Automatically calculate score after the assessment
- Segmentation: Group leads or contacts based on their specific characteristics
- Social Marketing: Manage campaigns and track engagement for marketing efforts across social media channels
- Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
- Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc.
- Social Promotion: Market event via social media tools
- SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access
- Template Management: Create, save, and re-purpose templates for emails, forms, etc.
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Web Forms: Web form that allows users to enter data that is sent and processed for different reasons
- Website Publishing Options: Options for publishing a website/landing page online, whether through a publishing site plugin, the user's site, or a subdomain
- Widgets: An extended application or connector that enables users to perform additional services with their current set of tools
- WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface

---

Get Advice

We can help you find the software with the features you need.

Features

4.2 (156)

4.2

Based on 156 reviews

## Pricing

Value for money

4.2 (143)

Free Version

[View pricing plan details](https://www.capterra.com/p/154791/ShortStack/pricing/)

Startup

$49.00

Flat Rate,Per Month

It includes:

-   Random Winner Selection
-   Refer-a-Friend
-   Simple Enter To Win
-   Social Media Comment to Enter Contests

Business

$99.00

Flat Rate,Per Month

It includes:

-   Random Winner Selection
-   Refer-a-Friend and Instant Win Contests
-   Social Media Comment to Enter Contests
-   Website Embedding
-   Photo Contests
-   Voting

Agency

$249.00

Flat Rate,Per Month

It includes:

-   Entry Transfers via Form Integrations
-   Random Winner Selection
-   Social Media Comment to Enter Contests
-   Video Upload Contests
-   Website Embedding
-   White-Label Campaigns
-   Instagram Hashtag Promotion
-   Photo Upload Contest
-   Multiple Logins
-   Refer-a-Friend
-   Instant Win

Elite

$499.00

Flat Rate,Per Month

It includes:

-   Custom Team Settings
-   Dedicated Account Manager
-   Entry Transfers via Form Integrations
-   Random Winner Selection
-   Social Media Comment to Enter Contests
-   Unique Coupon Codes & Prizes Distribution + Code Redemption to Enter
-   Video Upload Contests
-   Website Embedding
-   White-Label Campaigns
-   Instagram Hashtag Promotion
-   Refer-a-Friend
-   Instant Win

Enterprise

Contact Vendor for Pricing

It includes:

-   Custom Integrations
-   Custom Team Settings
-   Custom Templates
-   Dedicated Account Manager
-   Entry Transfers via Form Integrations
-   Hashtag & Retweet Contests
-   More Than 2500000 Views
-   More Than 500000 Entries
-   Random Winner Selection
-   Refer-a-Friend and Instant Win Contests
-   Social Media Comment to Enter Contests
-   Unique Coupon Codes & Prizes Distribution + Code Redemption to Enter
-   Video Upload Contests
-   Website Embedding
-   White-Label Campaigns

Value for money

4.2 (143)

4.2

Based on 143 reviews

## Integrations

[

Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[

Instagram](https://www.capterra.com/p/210721/Instagram/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (132)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (132)

4.5

Based on 132 reviews

## User reviews

Overall rating

4.4

Based on 156 reviews

Filter by rating

5(86)

4(53)

3(17)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AB

Alandria B.

Consumer Marketing Manager

Marketing and Advertising

### "ShortStack is a great product that needs improvement..."

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

September 11, 2025

I will give it a 7/10. It did what I needed it to do but there was a substantial amount of time learning the platform and setting up the campaign. Could be a bot more user friendly and integrate with more CRMs for reporting purposes.

Pros

It allows for a third--party solution/ website plug-in for lead-generating campaigns and contests for my brand.

Cons

It was definitely a learning curve.... it took some time to get adjusted and there were not many tools refer to without contacting Support. Also, the free version is very limiting. I would have loved to have full access to the metrics of my campaign(s).

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

HM

Hannah M.

Marketing coordinator

Design

### "Great competition host"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

6/10

September 8, 2025

Great, really easy to use and always looks great on our website. I think for the price it's really affordable.

Pros

It's really easy to build competitions and they look great embedded on our website. Ive been using short stack for years and I really recommend. I also love how easy it is to download the entrants

Cons

I wish there were more refined templates available and Ive found some of the widgets difficult to use.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

SD

Shelby D.

Digital Marketing Specialist

Real Estate

### "A Great Experience from Start to Finish"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 8, 2025

Overall, my experience with ShortStack has been great. From the helpful walkthrough and support in getting my first page set up, to the value we’ve gotten from using it since — it’s been a really positive experience.

Pros

I like the different templates ShortStack provides — they’re flexible, and offer a wide variety to choose from.

Cons

The only downside to ShortStack is that the image formatting can be a little tricky to get just right.

Alternatives considered

[Gleam Apps](https://www.capterra.com/p/199369/Gleam-Apps/)

Reasons for choosing ShortStack

Shortstack's pricing was way more reasonable!

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

NR

Nicole R.

Marketing Manager

Marketing and Advertising

### "Overall Good Product"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

September 8, 2025

My overall experience was good. ShortStack was recommended to me by someone in my industry and I am overall satisfied.

Pros

Quick to set up and launch a contest. Metrics and submissions can be reviewed easily. It made things run smoothly.

Cons

Hard to know when your subscription is unpausing. I do not need the platform all of the time but I don't want to lose my account.

Alternatives considered

[Facebook Apps and Tabs](https://www.capterra.com/p/160208/Facebook-Apps-and-Tabs/)

Reasons for choosing ShortStack

Recommendation from a colleague who had used it.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

CF

Crystal F.

UX Web Developer

E-Learning

### "Great for Online Campaigns!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 2, 2025

Excellent from beginning to end. Started with a kickoff call, and all support questions were answered quickly and correctly!

Pros

We have had success with the spin-to-win, driving engagement in app and sales on our ecommerce site. We used the spinning wheel for users to win prizes. We also used the Instagram and Facebook post tools to do an additional drawing for customers. We were extremely pleased with the post engagement. Their support was top notch and we plan to use them again in the future.

Cons

Some of the user interface is difficult to navigate when building pages. Once we got it down, it was no problem.

Alternatives considered

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)

Reasons for choosing ShortStack

Had better prize distribution and timing for the contest.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BM

Bria M.

CRM Asst Marketing Manager

Apparel & Fashion

### "Jewelry Brand Loving Shortstack"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

April 15, 2025

I would say overall I've loved using it especially with the ever growing giveaway scene on Instagram we're able to collect so much data all in one place.

Pros

I really like that you can customize the page for your customers when they enter giveaways. It makes it very true to the brand and colorful.

Cons

It's not as user friendly for coworkers whoever not as tech savy. A lot of trial and error.

Switched from

[DojoMojo](https://www.capterra.com/p/210574/DojoMojo/)

We made the switch because of pricing and customization. The cost of Dojomojo didn't compare to what services were offered from Shortstack.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

April 16, 2025

Bria! Thank you so much for your amazing review. We love that you're loving ShortStack!

AR

Ashley R.

Director of Digital Operations

Media Production

### "Build your very own interactive instant win contests."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

November 18, 2024

Its been good. Easy to replicate the forms once you have them in place. One can easily get lost if you are not understanding the "stack" of how it works in the designer. The support staff have been great on helping navigate any issues. Overall, happy with using this service and will continue to do so.

Pros

Easy to use, fun and engaging contests that allow you to capture details of your clients as needed. They are fun and interactive giving you fun instant win contesting for your websites.

Cons

It can be cumbersome having to manually mange instant win prizing, ensuring it goes smooth. It would be better if the system had a way to "set and forget" the prizing vs. having to always adjust chances of winning. It does lack some automation entities that we are working around (example, entry exports, winner exports)

Switched from

[Woobox](https://www.capterra.com/p/178937/Woobox/)

Your instant win models are more engaging. We had to build our own "skins" for WooBox that was problematic at times.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LM

Lauren M.

Director of Engagement

Non-Profit Organization Management

### "ShortStack has been great for what I've needed it for!"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

November 13, 2024

Pros

It's a great interactive tool that engages our audiences. I use it for specific programs and it works well for me.

Cons

Some of the functions are not as user friendly as I would like them to be.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LT

Lisa T.

Director Ecommerce

Consumer Goods

### "Service went downhill quickly"

3.0

Overall Rating

3.0

3.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

2/10

November 12, 2024

It started out well. Customer service was super helpful, available through chat and I had things up and running with minimal fuss. Then the customer service went downhill (at least in the US) and things got buggy and not I am looking for a replacement. Not worth $99/month.

Pros

thought it would be a simple way to get contests up with no coding.

Cons

it's not simple. Things don't work, the widgets are slow to load, UX is painful. Anything you might want to do requires an upgrade when it's already $99/month

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 13, 2024

Hi Lisa! We're so sorry to hear that you had a bad experience. We are dedicated to delivering exceptional customer service and continuously exploring ways to enhance the user experience of our product. If you'd like to schedule a one-on-one call, we'd be happy to walk you through anything you're struggling with. (Schedule a call here: https://www.shortstack.com/contact)

TH

Tim H.

Production Director

Media Production

### "Exceptional Product, Great Product Team and Support."

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 11, 2024

My experience with ShortStack has been exception from the start. I emailed to ask about a project we had and they responded immediately that while they didn't have a template for what we wanted, there was a way to do it and they would help. And they definitely did. They were there for me every step, and the outcome was excellent.

Pros

Great templates ready to go. Powerful. Flexible.

Cons

Can be a bit tricky to use if you are looking for a lot of customization.

Switched from

[Wishpond](https://www.capterra.com/p/145745/Wishpond/)

They were difficult to use. Options were limited. Support was terrible.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/154791/ShortStack/reviews/)

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