# CoverMyMeds Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CoverMyMeds Platform the right e-Prescribing solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/154792/CoverMyMeds-Platform/reviews --- CoverMyMeds Platform 3.9 (53) [View alternatives](https://www.capterra.com/p/154792/CoverMyMeds-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CoverMyMeds Platform Ease of use 3.9 Customer Service 3.5 ## Pros and Cons in Reviews Reneisha H Clinical Programs ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “The platform is especially useful for managing high volumes of prescription requests and communicating with pharmacies and insurance plans more efficiently. While insurance-related delays are sometimes unavoidable, CoverMyMeds helps simplify a process that would otherwise be much more time-consuming for clinic staff and patients.“ May 7, 2026 JA Jeffrey A physicianMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “For example, they ask several times for medications "Is this a narcotic" when they already know it is not. Why are they wasting clinician time?“ March 25, 2026 Reneisha H Clinical Programs ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “CoverMyMeds helps streamline the prior authorization process compared to traditional phone and fax methods.“ May 7, 2026 NZ Nazifa Z Patient Care AdvocateHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “It can sometimes provide misinformation like even if prior authorization was submitted successfully, it stated that it was not submitted. If submitting authorizations has issues, it does not make it clear what the issue is.“ April 1, 2025 Reneisha H Clinical Programs ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “The platform is generally user friendly and integrates well into daily workflows for staff handling prescriptions and patient follow-up.“ May 7, 2026 JA Jeffrey A physicianMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “Does not integrate well with our EMR. “ March 25, 2026 NZ Nazifa Z Patient Care AdvocateHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “It has made submitting prior authorizations and medical work more efficient and effective but there is room for more emprovements.“ April 1, 2025 JA Jeffrey A physicianMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “The questions generated are irrelevant. “ March 25, 2026 ## Showing most helpful reviews Showing 1-25 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Clinical Assistant Professor of Ambulatory Care Higher Education Used the software for: 1-2 years ### "Finally" January 7, 2020 5.0 FINALLY!! Finally an ease way to manage prior authorizations for patients. Pros Ease of use, centralized information, all patients in a single place, clear instructions - LOVE IT!!! Cons I am not able to think of any cons at this time as this is the only software of this type that I have utilized Review Source SK Sanaa K. Clinic Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Simplifies Prior Authorizations but Has Some Delays" February 7, 2025 4.0 A helpful tool for managing medication approvals, making the process easier, though it’s not always as fast as needed. Pros Streamlines the prior authorization process, reducing paperwork and improving communication between providers and pharmacies. Cons Occasional processing delays and system glitches can slow down approvals. Review Source NZ Nazifa Z. Patient Care Advocate Hospital & Health Care Used the software for: 1-2 years ### "Great platform with room for improvements" April 1, 2025 3.0 Overall the experience is great. It has made submitting prior authorizations and medical work more efficient and effective but there is room for more emprovements. Pros It helps with submitting prior authorizations so much easier. Customer support is very helpful and can help you when you are stuck. Cons It can be difficult to use it for beginners and needs to be trained. It can sometimes provide misinformation like even if prior authorization was submitted successfully, it stated that it was not submitted. If submitting authorizations has issues, it does not make it clear what the issue is. Too many questions asked which makes it difficult. Review Source AH Abigail H. Clinical Director Mental Health Care Used the software for: 2+ years ### "Useful medication Prior Authorization submission platform." August 21, 2023 5.0 A useful platform for medication prior authorization submission that saves time. Pros Cover My Meds is more convenient than calling each individual insurance to submit medication prior authorizations. Cons Cover My Meds is a useful platform, most of the issues I have with it are not with the platform itself.One mild irritation is that if a pharmacy submits and sends you a prior authorization and inputs the provider's information incorrectly, it will update the provider's information to the wrong information on your end as well. It is an easy fix, however, and is due to user error (just not on my end). Review Source Eugene M. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great platform that needs some.work" October 3, 2018 4.0 Pros Great for keeping track of PAs and sending to patients Cons No formulary data base, formulary Restrictions or process for non formulary alternatives would be very helpful Review Source OE Olivia E. Patient Care Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Easy to use when it works" February 7, 2025 3.0 Pros I like that our clinic is able to submit prior authorizations without contacting insurance. Cons There have been multiple instances where a prior authorization has had issues submitting online and we have had to contact patients' insurance providers. Review Source Larry K. PA-C Medical Practice Used the software for: 2+ years ### "PA-C" October 5, 2018 1.0 very poor. Pros None, another layer for medical practice to jump through for prior auth's. This program in no way makes it any easier or beneficial to the provider trying to get medications approved. It would be of some use if it gave an alternatively preferred drug that we, as the provider's, could select or like the previous MD noted give the guidelines needed to get the drug we wanted to use approved. This does not improve the process in any way shape or form. Cons as noted above, from a provider stance, this does not improve the prior auth process at all. Review Source Jim H. Pharmacist Pharmaceuticals Used the software for: 1-2 years ### "I only use covermymeds when we have to do a prior authorization for a patient on a medication." September 18, 2017 3.0 Not having to send prior authorizations by hand. Pros The thing I like most about covermymeds is that it sends prior authorization requests automatically. This saves me a lot of time to have to either call or fax a request. Cons The thing I like east about the product is the fact that I can't print a copy of the request sent to the doctor , or at least I can't figure it out. Review Source VR Verified Reviewer Pharmacy Technician Retail Used the software for: 1-2 years ### "Covermymeds was somewhat a great program to use in a pharmacy setting " June 12, 2018 3.0 It was easy to just type instead of getting put on hold from the doctors office when we needed to get a prior authorization for a patient for their medications Pros What I like about covermymeds is that we can send MD any prior authorizations that require attention from the pharmacy. Cons We still have to input patients information such as insurance and policy number. Sometimes MD update fax number and it takes a long time to process back. Review Source VR Verified Reviewer Medical Assistant Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easier to complete Prior Authorizations" October 8, 2019 4.0 Over, I've had a positive experience with CoverMyMeds and will use it in the future. Pros I did enjoy it being easier to complete prior authorizations for medications electronically especially compared to faxing. Cons I did not like how faxes were still sent to us with the authorization key, which means that we still need to flip through the faxes. Review Source LM Lauren M. Manager Medical Practice Used the software for: 2+ years ### "Pretty Easy to Use, Tech Support Helps" February 4, 2020 4.0 Some prescribed medications are not covered without Prior Authorization by their insurance companies. We use this application to help expedite the process between their pharmacy, our office and their insurance companies. It allows us to show and attach documentation as to why they medication is needed and what they have tried before. Pros It allows me to help my patients get the medicines prescribed by our doctor. Their technical support is also very helpful when needing to find more detailed information about the members rx bin numbers. The chat function is my favorite. Cons Sometimes get weird rejections after a Prior Authorization is created by the pharmacy. I shouldn't get them unless they are actually sent to the correct place. Review Source AG Amber G. CPhT Pharmaceuticals Used the software for: 2+ years ### "Cover My Meds in the workplace" December 18, 2018 5.0 Pros This software makes it easy for Technicians and Doctors to get medications approved quickly for patients. Cons Sometimes the doctors don’t have fax numbers on file and it doesn’t send propwrly Review Source PT Patti T. Pharmacy Specialist Used the software for: 2+ years ### "Use this in the pharmacy while processing" June 26, 2018 4.0 Pros Cover My Meds is very easy to use. It automatically comes up on the screen when you get a rejection. Super easy to use. Cons I don't have anything that I don't like about it. It has always worked correct for me when I am processing. Review Source MR Marsha R. Office Manager Medical Practice Used the software for: 2+ years ### "I use Covermymeds weekly to help control the prior authorizations for prescriptions." June 7, 2018 5.0 It helps save wait times for the patients and makes it more efficient for the medical office to try and help get the medications covered. Pros You can access form anywhere. I like that it saves the patients information so if you need to do a prior auth on another prescription or the follow ing year the patients information is saved for future prior auth. You look quickly to see if they are approved and not have to wait on the phone. Cons I do not like that if you have to use another way to get the prior auth they do not always let you know in a timely fashion. Review Source JS Jennifer S. Physician Medical Practice Used the software for: 6-12 months ### "Easy to use" October 12, 2019 4.0 This has streamlined some of the prior authorization issues we've had in the past and it seems to be pretty user friendly overall. Appreciate that it also gives a percentage and options sometimes of other meds that may be covered Pros Easy to use program for prior authorization. While I, personally, don't use this as often because my staff is utilizing the product, I have seen how much easier the process can be. Cons Sometimes it doesn't seem to work or takes a long time to process a request. The only other thing to note for a practice: have all your staff feel comfortable using this so when an individual is out, requests aren't sitting there all week. Review Source TM Tammi M. Pharmacy Manager Used the software for: 1-2 years ### "We use it daily" May 5, 2018 4.0 Pros They send emails to you updating the status, and you can easily find and keep all the PA's in one spot. Cons That you have to go in and fill in the addresses of the Dr and the patient. I do not understand why it doesn't transfer that info Review Source aH ahmed H. student Medical Practice Used the software for: 1-2 years ### "opinion of a medical practitioner" August 17, 2021 4.0 helpful for with my study Pros it helped me a lot especially I am a medical student to get administrated of prescription of drug programs Cons it is of limited range of users and a little bit expensive Review Source EW Elaine W. MD Medical Practice Used the software for: Less than 6 months ### "As a prescriber, what would be useful is being able to find out what is on a particular formulary" May 9, 2017 1.0 none Pros IF I could find what the formulary alternatives were for any medical plan and what the criteria for non formulary medications to be approved were, this would be a great service. However, this is not the information you get. It is just another layer of bureaucracy for prior authorizations Cons I need to know what is on formulary and exactly what the formulary restrictions are for getting a medication that is nonformulary- THIS SOFTWARE DOES NEITHER. I see your employees rate their work experience highly, too bad your not offering any real service Review Source Reneisha H. Clinical Programs Manager Medical Practice Used the software for: 2+ years ### "Useful Platform for ePAs" May 7, 2026 4.0 Overall, my experience with CoverMyMeds has been positive in a fast-paced healthcare environment. It has helped improve organization and visibility for prior authorizations compared to older manual workflows. The platform is especially useful for managing high volumes of prescription requests and communicating with pharmacies and insurance plans more efficiently. While insurance-related delays are sometimes unavoidable, CoverMyMeds helps simplify a process that would otherwise be much more time-consuming for clinic staff and patients. Pros CoverMyMeds helps streamline the prior authorization process compared to traditional phone and fax methods. It is helpful being able to submit electronic prior authorizations, track request statuses, and communicate with insurance plans within one platform. In a busy internal medicine clinic setting, it helps reduce some of the administrative burden related to medication approvals and refill requests. The platform is generally user friendly and integrates well into daily workflows for staff handling prescriptions and patient follow-up. Cons One downside is that approval turnaround times still heavily depend on the insurance company, so delays can happen even when everything is submitted correctly. Some requests may require additional clinical documentation or duplicate submissions depending on the payer. There can also be occasional issues with status updates not reflecting in real time, which may lead to extra follow-up from clinic staff. Review Source JA Jeffrey A. physician Medical Practice Used the software for: 1-2 years ### "Cover my meds should be "not cover my meds"" March 25, 2026 3.0 Generally horrible. We have to hire extra staff for the administrative burden. The questions generated are irrelevant. For example, they ask several times for medications "Is this a narcotic" when they already know it is not. Why are they wasting clinician time? Pros nothing, stands in the way of getting medicine covered. I really fundamentally do not like anything about CoverMyMeds at all. Cons Asks too many irrelevant and repetitive questions. Often provides minor, random and capricious reasons for unnecessary denials of medications for patients. Creates unnecessary bureaucratic burden for providers. Essentially prevents numerous patients from getting not just more pricey medications; but often simple refills or very basic generic medications. Does not integrate well with our EMR. Yet another "middle man" between patients, their physicians and pharmacies that provides NO VALUE. Does not do anything to improve health care quality or outcomes Review Source UN Uyen-Vy N. Pharmacist Hospital & Health Care Used the software for: 2+ years ### "Good program, but can potentially integrate better with McKesson" May 1, 2025 5.0 We have had a decent experience. I personally like the older format because it was easier to use. Pros I like how easy it is to send prior authorization forms to providers Cons While it does integrate to some extent with McKesson Enterprise pharmacy system in terms of sending prior authorizations, I wished it was more functional where we can just access all prior authorization histories from McKesson instead of having to log in separately. Review Source RK Ronald K. Physicia Hospital & Health Care Used the software for: 1-2 years ### "If you have time to throw away.." October 7, 2025 1.0 Terrible. I waste so much time on it. It needs to be worked on by someone with experience, knowledge and training in how to design a web site. Pros You only log in once a day. Where there is a person, they can find out why the application isn't working. Cons The Chat is worthless. It's slow, doesn't answer questions, defers to a person who isn't there. The system is malfunctioning easily 50% of the time. It gives instructions to go to parts of the website that aren't there. it's archival system is primitive and they give forced choices that are not adequate. It repeats questions it has asked. it asks for research studies to back a statement. The size of upload files allowed is small in light of the requests it makes Review Source Frank P. Office Manager Mental Health Care Used the software for: 2+ years ### "Very smooth, and free for medical providers." August 15, 2022 5.0 Very, very satisficed. Pros This platform is the premier go-to choice for pharmacy prior authorizations. Medical providers (e.g. physician offices) can use it at no charge. Filling out a form is takes far less time than waiting on hold to speak with someone from the insurance company on the phone, who will wind up asking the same questions or filling out the same form. The system can often get a response instantly, or within minutes. Cons Some insurance companies (e.g. Georgia Medicaid) are not yet integrated with covermymeds. This is not really shortcoming for covermymeds, though. Some insurance companies need to take the initiative to become integrated. Review Source GV Gayle V. RN Health, Wellness and Fitness Used the software for: 2+ years ### "Do Not Use" February 20, 2024 1.0 It used to be very good but I will avoid using this system at all cost. Pros Online is it. There is not else I can really positively comment on Cons Now it is basically everything. Software upgrade is not an upgrade. Current customer service individuals do not know what they are doing. Review Source JK Jenna K. Authorization Specialist Hospital & Health Care Used the software for: 2+ years ### "Web Portal is useless now" February 1, 2024 1.0 Not worth the headache, call your requests in Pros This used to be one of the best platforms to submit authorizations on, now it is useless and you are not able to complete the process Cons We are no longer able to complete our requests on this platform. Every single request comes back with various errors and provider support has no answers Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.