# Page 2 | CoverMyMeds Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is CoverMyMeds Platform the right e-Prescribing solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/154792/CoverMyMeds-Platform/reviews --- CoverMyMeds Platform 3.9 (53) [View alternatives](https://www.capterra.com/p/154792/CoverMyMeds-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of CoverMyMeds Platform ## Showing most helpful reviews Showing 26-50 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kit Yue W. Psychiatrist Mental Health Care Used the software for: 2+ years ### "Great product but needs updating" December 9, 2019 4.0 Pros It is a free product that helps physicians manage the ever-increasing number of inane medication prior authorizations. Cons In Massachusetts we are now having to use a Standardized State Form for many of the insurances, and CoverMyMeds has not updated their software to make this form available. Although it shows up as the correct form, when you click on it, you get one associated with the pharmacy-benefits manager, which is the one from last year. I have chatted twice with their help desk, with no update to the website. Review Source JC John C. Nurse Practitioner Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to use, efficient, almost does the PA for you!" May 28, 2022 5.0 Overall, nothing but good experiences using this platform. 10/10 rating and will always use it. Pros What I like most is how quick CoverMyMeds is to alert you that an Rx needs a PA, the ease of filling out the PA and the response time (within minutes!) Cons There is truly nothing bad I have to say about cover my meds. It has never not worked for me Reason for choosing CoverMyMeds Platform I used it at a prior practice. Review Source LM Lauren M. Healthcare Manager Medical Practice Used the software for: 1-2 years ### "Makes PAs easier to complete and processed more quickly!" May 4, 2019 5.0 CoverMyMeds has been a great tool and a platform that we are really happy to be using. It saves us a lot of time on our PAs, which makes everyone involved happier, especially the patient which is of utmost importance. Pros Usually prior authorizations (Pas) take up time that nobody has and are hassle for doctors, patients, and pharmacies. This has transformed the process from requiring paper forms, written data entry, and old school faxes to a streamlined online form. We receive the PA request almost immediately, so a lot of time is saved during the PA process. Ultimately, this helps the patient receive the meds that they need in a more timely fashion. Considering how challenging and inescapable PAs can be, platforms like CoverMyMeds are important to provide patients with the best medical care we can. Also, we love that this is a free tool and it is simple to create your own account in minutes. Cons The interface is a little busy and there is a lot of information on the computer screen at once. It would be nice if it were a little easier to read and navigate. Also, customer service can be tricky to get a hold of but the reps are usually really helpful once connected. There was a time when a PA was entered with an error on it and the process to fix it was quite the ordeal, so maybe if there were ways that CoverMyMeds could work on that? Review Source TC Taylor C. opthalmic tech 2/CMA Medical Practice Used the software for: 2+ years ### "CoverMyMeds Review" April 30, 2022 4.0 This software makes it easier for healthcare workers to communicate with patient insurance and pharmacy while also making it quicker to get the medication approved and into the patients hand as quickly as possible. It cuts out phone calls and hold times. Pros Makes the link between medical offices/insurance/pharmacies easy to communicate and get the medication approved as quickly as possible for patients. Cons The only negative I have found on my 5+ years using CoverMyMeds is some of the questions they ask about a medication can be repetitive. Same question asked with different wording. Review Source SW Sheryl W. physician Medical Practice Used the software for: 2+ years ### "terrible for the doctor. Basically the doctor does all the work a pharmacist/ tech assistant should" July 20, 2022 2.0 terrible. Basically it is a way to prevent patients from getting their meds. It's a third party that does everything to prevent the insurance from having to dispense medications. It is not good for patients or prescribers. Pros check on patient's meds. The website says the pro info i added was too short. won't let me leave a review without adding pros Cons terrible idea that most healthcare (labs/imaging) is switching to. Basically making the physician do all the data entry work for the pharmacy. Doctor prescribes. Doctor should not be taking up valuable time to enter in Rx group numbers, patient addresses and other info into the covermymeds pharmacy system. I took time to write this review out of my busy practice because 2 patients didn't get their meds today because they are supposed to use this software according to their insurance. It's terrible. i hate it. Review Source SC Sallie C. MD Medical Practice Used the software for: 2+ years ### "Delayed transmission of Medicaid Claims for a child" August 24, 2022 1.0 Does not submit forms in a timely manner. Delayed transmission of SC Medicaid Prior Authorizations. Pros It is convenient. Sometimes it says forms not available. Cons I submitted a claim for a child's regular meds early on 8/18/22. He has been doing well on the medication for the last year. He was in foster care and is now adopted. He is 8 y/o. It was not processed by Select Health until today after multiple phone calls. I see on Cover my meds that it was not referred to Select Health until 8/22/22 - three days after I submitted the online form. I am very dissatisfied with Cover My Meds but am required to use it by SC Medicaid plans. Review Source BR Bryan R. COO Hospital & Health Care Used the software for: 2+ years ### "Streamline patient experience for medication failures setup by insurance companies" September 22, 2020 5.0 A simple web portal that allows any users to enhance their patient experience and serve as a patient advocate. Pros I appreciate a traceable tool that serves as a patient advocate to navigate the craziness that is the pharmaceutical situation in the US. It allows clinicians to care for patients and can be managed by one user in the office with minimal overhead. Cons There is delays in return of information insurer specific. There is still paperwork and appeal processes that add manual labor if the automation logic fails. Review Source VR Verified Reviewer CRNP Hospital & Health Care Used the software for: 2+ years ### "CoverMyMeds Platform is tops!" November 11, 2022 5.0 CoverMyMeds has been essential to me and my practice. It takes some of the headache out of prior authorizations for medications which is really important and time saving. Pros CoverMyMeds makes it easy to submit and review prior authorizations for medication across Medicare, Medicaid, and commercial insurance. Cons The inability to integrate EMR easily into the prior authorizations. Review Source KT Kera T. Pharmacy Technician Pharmaceuticals Used the software for: 1-2 years ### "CoverMyMeds " May 21, 2020 4.0 It makes submitting prior authorizations to providers much easier on me and it takes up less of my time. Pros I love how easy it is to use. Most of the time when I am submitting prior authorizations all I have to do is click a few things and sent it to the prescribing doctor. I would absolutely recommend to any pharmacy that likes making their jobs a little easier. Cons Sometimes it wont allow me to look at past prior authorizations that I have sent in. There was one time when I know I sent the form to the doctors office but they kept calling in saying that they were not getting it. Restarting my computer resolved that issue and I have not had any since. Review Source AP Amrish P. Pharmacist Retail Used the software for: 2+ years ### "Great Platform " May 16, 2022 5.0 Great experience. I am very happy with service provided. Pros I really can not thank enough to CoverMymeds Platform for getting Prior authorizations done for us retail pharmacies. Cons I like everything so much. They provide such a great service. Review Source VR Verified Reviewer TMS Coordinator Mental Health Care Used the software for: 2+ years ### "Quick & Easy!" October 22, 2019 5.0 Overall, cover my meds is quick and easy for all staff to use. Pros Quick and easy way to get an authorization for medications. Cover my meds holds majority of the insurance forms and saves information so that you don't need to fill out the facility info every time. Cons As of right now, there are not any cons to cover my meds. I know in the past some forms were out of date but I believe everything is current now. Review Source MP Michael P. Physician Medical Practice Used the software for: 1-2 years ### "Needlessly cumbersome " August 20, 2021 3.0 Extremely frustrating and wasteful of the physician's time. Pros The program is easily accessible as opposed to calling the insurance carrier for prior authorization Cons The software calls for entering patient data that the insurance carrier already has and simply serves to make the process of prior authorization that much more time consuming. Most infuriating if a generic medication can be acceptably substituted for a branded medication, rather than just clicking a button to confirm this, an entire new prior authorization has to be initiated. This is such an obvious defect that I can only assume the program is written that way to make the process more onerous thereby discouraging the use of medications requiring authorization. Review Source MS Melinda S. Office Manager Mental Health Care Used the software for: 1-2 years ### "Cover my meds" June 15, 2021 4.0 Our office likes the convivence of use, but could be tweaked for easier use. Pros Fairly easy to use, you dont have to talk with anyone, or be on a delayed hold, all you do is fill out the form and send. Turn around is normally quick but it depends on the insurance carrier. Cons Depending on the insurance carrier, it can sometimes be difficult to find the forms on line while trying to obtain a prior auth. Review Source RS Ravin S. CEO Retail Used the software for: 2+ years ### "Covermy meds for PA" December 6, 2022 5.0 Pros Covermy meds for PA Is what we use for. Cons Not easy to follow up on a prior authorization. Review Source VR Verified Reviewer CEO Medical Practice Used the software for: 2+ years ### "Good program for medical pre-auths" November 13, 2018 5.0 Pros Good program for medical pre-authorizations. Allows for PA submission and tracking. Cons Does not integrate with our EMR, causing us to work in 2 sites. Review Source JR Jessica R. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Obtain Medication Authorization Quickly" February 13, 2020 5.0 This software is well known at our office and used regularly as our preferred method of medication prior authorization. Pros The process to obtain medication approval is fairly simple and does not take too much of our precious time. Cons We do not always receive notifications for these prior authorizations through our EHR software which means we are relying on our faxes to make it through. It would be great to see these come through our EHR only but this could be the pharmacy’s preference. Review Source SP Sandip P. pharmacist Pharmaceuticals Used the software for: 1-2 years ### "Great Tool!" October 2, 2018 5.0 Pros This tool makes it very for a doctors office to have prior auths done for patients, they also like the fact that it pre-populates patient information which is less work for the office staff. Cons You have to be specific as to which plan you choose for a patient, they may end up sending a prior auth form to the doctors office for a different insurance which wastes their time and delays the whole process. Review Source dE danielle E. Registered Nurse Health, Wellness and Fitness Used the software for: 2+ years ### "Awesome!" December 6, 2018 5.0 Has been a game changer, so much time freed up not waiting on hold and faster response which makes patients happy! Pros No more waiting on hold for 30 or 40 minutes to get authorizations!!! So easy to use once you get set up, which is also easy. I love this program!! Cons I like everything! Only question is how to delete patients from the dashboard after approval, but I'm sure that's an easy fix. Review Source CJ Caroline J. Pharmacy Manager Pharmaceuticals Used the software for: 2+ years ### "Easy to navigate platform that simplifies the PA process for pharmacies." March 7, 2018 4.0 Minimizes the time I and my staff have to spend on sending PA requests to doctor's offices. Also, it is free! Pros I like that the software can connect directly to my pharmacy software and submit prior authorization claims directly to the doctor's office automatically, effectively eliminating paperwork for my staff. Cons I wish the software would delete PA requests after a certain amount of time. Currently, a user has to go in and manually delete PA requests. As another user said, it would also be nice if they listed formulary alternatives for recommendation to a doctor's office. Review Source Jarred J. LPN II Hospital & Health Care Used the software for: 6-12 months ### "Very helpful for getting patient's their meds." December 9, 2018 5.0 Pros This is very helpful when doing prior authorizations for patients to get their meds cheaper. It definitely takes some of the "hoops" that you have to jump through with insurances. Cons It takes some time to learn your way around and what information is needed. Review Source BM Bill M. Physician Assistant Medical Practice Used the software for: 2+ years ### "Prior Authorization Made Easy" September 20, 2019 5.0 Pros The easy and speed of initiating and completing a prior authorization. Also, the ability to get a real time decision on the prior auth. It saves your information and auto populates it. Cons Occasionally it will become hung up when waiting for a response/decision and you will have to log out and log back in. Review Source SB Salina B. NP Medical Practice Used the software for: 2+ years ### "Great software" May 12, 2020 5.0 This has been a great help to us as a clinic - it saves much time Pros This software has been extremely helpful in my clinical practice. It is easy to use and saves our clinic a great deal of time on the phone Cons I have no cons related to this software. It is easy to use and saves us much time and effort in obtaining PAs Review Source TS Tamara S. MD Medical Practice Used the software for: 1-2 years ### "operator dependent? " December 16, 2018 2.0 1) there s a tendencey for pharmacists to just start a prior auth when the insurance will pay for a perfectly good alternative medication - so a lot of needless and time consuming requests are sent in so only one in 20 requests are actually usefull 2) very hard to get on - something about the password system does not work so each time we need a new and different passwords -and need to call customer service yet again 3) I finally asked them to stop sending requests - my staff can use it if they want but for me it is mostly just a waste of time Pros sometimes it works customer service people seem ok though sometimes innefectual occasionally we dsid get a prior auth done this way! Cons not able to get on the site reliably and they did nto stop sending e mails until I really insisted several times Review Source CM Carrie M. Operations Manager Medical Practice Used the software for: 6-12 months ### "Cover my Meds is great" April 22, 2021 5.0 Using this Platform has made the precertification of medications so easy. I no longer have to sit on hold and wait to speak to a representative. I get an answer within minutes and it has helped our office keep things moving and patients are much happier as we have authorization in a few minutes. I appreciate the ease of use and how quickly I can get a response. Pros Using Cover my Meds has been so easy. I find precertification of medications less stressful with using this platform. Its fast, convenient and usually you can have an answer in a few moments. Cons I haven't had to experience any cons. In the last 12 months, I have used Cover my Meds about 20 to 25 times and each experience has been great. Review Source MA Michael A. Physician Health, Wellness and Fitness Used the software for: Less than 6 months ### "Another middleman and doing it poorly" March 1, 2022 1.0 Horrible. Pros Nothing. It’s potentially dangerous causing major delays in my pstients getting their medication Cons Just adds another layer of paperwork. Doesn’t work well causes major delays for my patients Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.