--- title: "Sticky.io Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Sticky.io Software - reviews, pricing plans, popular comparisons to other Payment Processing products and more." source_url: "https://www.capterra.com/p/154796/sticky-io/" page_type: "product" language: "en" publication_date: "2026-09-30" --- # Sticky.io Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Sticky.io ## What is Sticky.io? Sticky.io is an intelligent revenue optimization platform built for DTC ecommerce businesses with complex payment and subscription needs. We help merchants turn payment challenges into growth opportunities across the customer lifecycle. Acquire more customers with flexible checkout and offer management, maximize conversions and AOV with intelligent upsells, and recover more revenue from failed payments with AI-powered technology. Built-in subscription management, analytics, fraud prevention, and retention tools help teams optimize recurring revenue without stitching together multiple platforms. From straight-sale and subscription offers to free trials and recurring billing, Sticky.io gives growing brands the flexibility and intelligence to optimize payments, strengthen customer relationships, and scale revenue. ## What is Sticky.io used for? [Payment Processing](https://www.capterra.com/payment-processing-software/)[Shopping Cart](https://www.capterra.com/shopping-cart-software/)[Recurring Billing](https://www.capterra.com/recurring-billing-software/) Top alternative Featured Overall rating Based on 22 user reviews Reviews sentiment Positive 73% Neutral 14% Negative 14% Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sticky.io?[Manage this product listing](https://www.g2.com/products/sticky-io/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Sticky.io 4.0 (22) VS. [4.2 (2,086)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (21) Ease Of Use 4.0 (26,806) Value For Money 3.6 (21) Value For Money 3.9 (20,623) Customer Service 4.6 (19) Customer Service 3.8 (20,881) ## Sticky.io alternatives [4.2 (1,341)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.7 (2,749)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [PayPal Payments](https://www.capterra.com/p/207944/PayPal/) [4.6 (26,828)](https://www.capterra.com/p/207944/PayPal/reviews/) Starting price $0.29 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207944/PayPal/) [authorize.net](https://www.capterra.com/p/221412/authorizenet/) [4.5 (220)](https://www.capterra.com/p/221412/authorizenet/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/221412/authorizenet/) ## FAQs about Sticky.io Overview ### Which roles and teams benefit most from Sticky.io? Sticky.io is most used by operations and payment leaders managing subscription orders, transaction workflows, and fraud controls. Finance controllers monitor billing and reconciliation, while customer success and member experience teams handle account issues and retention. CEOs, COOs, and CIOs use reporting and operational visibility to oversee performance, systems, and client delivery. Answer based on 21 reviews Overview ### What company size and specific industries is Sticky.io built for? Sticky.io is designed for mid-market and enterprise direct-to-consumer ecommerce brands that manage complex payment and recurring revenue operations. It fits subscription businesses, straight-sale retailers, free-trial offers, and hybrid commerce models, making it suitable for consumer-facing companies with recurring billing and varied checkout needs. Features and Usability ### What are the key features of Sticky.io? Sticky.io offers subscription and recurring billing, recurring invoicing, and subscription plan management, plus payment processing with payment gateway integration and multiple payment options. It also includes fraud detection, chargeback tracking, dispute management, customer portals, campaign management, and real-time reporting for eCommerce and order management. Integrations ### Which third-party tools and platforms does Sticky.io integrate with? Sticky.io integrates with 14 third-party tools, including ecommerce platforms Adobe Commerce, BigCommerce, Wix, WooCommerce, and WordPress; email tools GetResponse and Klaviyo; payment processors PayPal, PayPal Enterprise Payments, Paysafe, Square Payments, Stripe, and authorize.net; plus 3PL Warehouse Manager. Answer based on 9 reviews Getting Started and Support ### What training and onboarding options does Sticky.io offer? Sticky.io provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced learning for reviewing features and setup steps. Answer based on 1 reviews Getting Started and Support ### What customer support options does Sticky.io offer? Sticky.io provides Email/Help Desk, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users often describe the support staff as knowledgeable and friendly, with chat and email getting positive mentions for quick help, though some report slower responses from a client success manager. Answer based on 5 reviews ## Features AI summary Based on 17,640 Payment Processing reviews Capterra data shows that buyers of payment processing software rank the following features as their top priorities: - **Data Security** (**58%** of reviewers rated this feature as critical) - **Online Payments** (**55%**) - **Mobile Access** (**53%**) Sticky.io supports **Data Security** and **Online Payments**, covering two of the most important capabilities buyers look for in payment processing software. However, it does not include **Mobile Access**. Instead, it offers other highly rated features such as **Payment Fraud Prevention** (**56%**), **Debit/Credit Card Processing** (**52%**), and **Mobile Payments** (**49%**), helping businesses protect transactions, accept common payment methods, and process payments on the go while providing teams with more secure and flexible payment operations. Online Payments 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Accept and process online payment transactions Debit/Credit Card Processing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Accept and process credit/debit card transactions Reporting/Analytics 3.8 (13) 69.23% of 13 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Email Marketing 3.6 (11) 36.36% of 11 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns Social Media Integration 3.3 (9) 22.22% of 9 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Billing & Invoicing 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Sticky.io 73 features Built-in tool that sends an email invitation to customers who have added an item to their cart but left before completing checkout Control and manage access to company resources Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create, manage, and send invoices or bills to customers Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Allow customers to cancel their subscription remotely. Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Create and manage digital catalog of products/services with their details, specifications, and price Track usage and chargeback for disputed transactions/expenses Detection of fraudulent checks to prevent financial losses Private online space that lets businesses securely share documents and provide information access to clients Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Accept and process cryptocurrency transactions such as Bitcoin Rules that can be customized/created based on business requirements for fraud prevention A collection of customer information such as contact details, demographics, previous interactions, etc. Discover and connect variety of data sources to the application for analysis Import and export data to and from software applications Protect sensitive data for digital privacy Graphical representation of data Accept and process credit/debit card transactions Buyer isn't billed until the period is up without any interest charges Track products that are for sale at a reduced price or part of coupon promotions Investigate and resolve disputes/issues using workflow, audit trails, and other system tools Process of automatically notifying clients when payments fail to ensure invoices are paid Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Electronically collect payments for goods or services Create and send email blasts/campaigns Manage the enrollment and onboarding of all new members and accepted applications Approve legitimate financial transactions after reviewing for fraud or other risks Intended to be used by online stores Identify and prevent suspicious activity Monitoring employee behavior for suspicious activity to detect internal fraud Group and package individual but related items as one package set Clients can submit payments via mobile devices Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and handle various international currencies Manage and support multiple locations Set rebilling periods, charging customers one rate annually or semi-annually, then a better rate afterward, as a subscriber benefit Manage multiple teams and operations from a central location Process payments via multiple modes directly through the application Accept and process online payment transactions Manage and track customer orders for goods, investments, or any other purchases Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. Integration with payment gateways to facilitate online transactions Accept, record, and reconcile financial transactions Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) Present a catalog of inventory that customers can view Design, communicate, and distribute incentives to perform a specific action Receive notification of issues as soon as they occur Analyze and gain insights into data in real-time Receive data and information in real time Active reporting of data and metrics Generate recurring invoices Automated process of charging customers at regular intervals for repeated access or use of a product or service Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it. Online portal through which end users can access the system, manage tasks, or obtain information Checkout of online store Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Process of managing customer subscription lifecycle for a recurring service or a product Manage the subscription plans of all active members Implementation of various strategies to manage tax obligations via planning and maintaining compliance Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Monitor or audit historical and current transactions to analyze customer account activities Track and interpret metrics on the usage of company resources Built-in website builder or integration with third-party site Get Advice We can help you find the software with the features you need. Features 4.0 (21) 4.0 Based on 21 reviews ## Pricing Value for money 3.6 (21) CRM + Checkout Starting at $499/month. It includes: - 160+ payment gateways with intelligent routing - Multi-processor redundancy - Recurring billing with smart dunning - Drag-and-drop funnel & checkout builder - Campaign, offer & affiliate management - 400+ integrations & extensive plugin library - Full API & headless access Recovery Pricing available on request. It includes: - AI-driven retry logic - Decline-code-aware retries - AI-timed payment retries - Recurring billing with smart dunning - Standalone or add-on deployment - Integrates with supported commerce platforms - Performance-based pricing Value for money 3.6 (21) 3.6 Based on 21 reviews ## Integrations [ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Stripe Payments](https://www.capterra.com/p/123889/Stripe/)[ Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (19) 4.6 Based on 19 reviews ## User reviews Overall rating 4.0 Based on 22 reviews Filter by rating Counts reflect reviews available in this feed. 5(10) 4(6) 3(3) 2(1) 1(2) Mentioned topic Recent reviews first, then most helpful RE Reviewer Gerente general de proyectos Used the software for: Less than 1 year ### "Very Easy to Learn and Use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 11, 2018 Enjoyed learn to use it so fast Pros In my opinion, it is a CRM that is quite complete and simple to use, which makes it accessible for different workers. No previous experience is necessary with the use of this CRM. Cons The notes that are the primary part of any CRM should have a predetermined template so that the representative's work is much faster and more effective Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Controller Used the software for: 3-5 years ### "Sticky review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 30, 2020 Very good overall experience with sticky.io. The support staff, everyone from Technical Support to Accounting, are very knowledgeable and friendly. Pros The CC processing features are advanced but easy to use. Reporting and analytics are awesome. Cons Integration is tricky but the training and support helps quite a bit. The Product, category, campaign setup can be a little confusing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Used the software for: 1-3 years ### "Great to get started, but in the long haul needs for feature Uugrades or required" 3.0 February 7, 2018 Pros For an easy to learn CRM this would be it, you can fully train someone on Limelight in less than a few days. It allows for various wildcard searches to be performed in different fields, which speeds up productivity and requires less request to repeat information to locate accounts while speaking to clients. The CRM holds multiple user accounts and products, and shows failed attempts to purchase and gives reason codes for why the purchase was not successful. Allows for different views to review client accounts. The software is intergratable with other software. The CRM is cloud based and allows for agents/administrators to have access whenever and internet or wifi connection is available, which is great for remote teams anywhere. Users have access to a 24/7 online cloud knowledge base for feature usage and how to's with screenshots for reference. This would be a start-up companies option to train multiple users quickly, for product launch. Cons Note taking can be a hassle, when writing notes there is not a seperate tab, or dedicated area which allows for multiple users to leave notes for future users, or administators to reference regarding actions made to the account, users must search per line item to view notes, or go to a different view to see all notes which is still per line item as you toggle through the notes. If the client has been with the product for several months or years it is a lot of notes you have to reference through which hurts productivity and creates longer calls. A huge con is when you are cancelling out a user account, or if you are changing a recurring date if the user clicks the back button after the tasks completes refreshing the webpage to reflect the new dates, the new changes will go undone and revert back to the original data as if no changes were made resulting in user error, and the client is continued to be billed, no discounts if any applied will unapply. The CRM needs to fix this to prompt "Do you want to undo discount/date change/cancellation?" if the back button is clicked to eliminate user error based on the software limitaitons. Features which can be customized to automatically preform after actions are done on an account need a function to allow for agents to resend emails if the user did not get them. If automatic emails go to users cancelling and they did not get it you have to restart the product then cancel is again to have another automatic email sent to client/customer or manually send an email. For refunds, if the automatic email did not go out you have to manually send out the email which is time consuming allocating to another agent or for the current agent. There is a need for an upgrade which allows after an automatic email has been sent a button will appear which says "resend cancellation" "resend refund" this should also be true if the user inputted the email wrong and it was only noticed by agent after the automatic email was sent and the agent needs to update the email for the client/customer to be able to receive the email at the correct addr. The ability to merge duplicate accounts with all the same information except email or credit card number, sometimes accounts get oversight because the user made two accounts and put the wrong email on one and you have to note the account because you can't merge the two accounts. Note deletion if you accidently copy and cute a note in the wrong account you can't go back and delete it or edit it. If a feature was available to edit the note that would be valuable even if it kept the original note information and shows the edit. . Sometimes it can experience billing glitches. Program needs a command feature if "product a" is cancelled auto cancel "product b" so it doesn't continue to bill to help eliminate human error, where the product being sold requires product A to have product B, and without product A then B can no longer continue to bill. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: Less than 1 year ### "If you want to Scale, choose to partner with sticky.io" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 9, 2020 Our business has grown ten-fold by partnering with an industry leading crm, Sticky.io. Pros Without sticky.io we would not be able to run our business effectively. The reporting, integrations and customer support have been monumental in our success. sticky.io helped us partner with trusted resources throughout multiple segments of the industry to get the traction and attention needed to scale. Cons User interface is developer friendly but could use some updates to become everyday user friendly. Some of my team members that are not on the dev side have made comments about this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Used the software for: 3-5 years ### "Sticky.io For Subscription Business" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 December 21, 2020 Overall Sticky.io is great software. The team is always willing to help us with our reports and custom requests. Pros As a CRM this software is great for the customer service end of things! I am really impressed with the improvements that have been made to the customer/order aspect of Sticky.io. It is really simple to set up alerts/daily reports. It is also very straightforward to export large amounts of orders with a few critical filters. Cons It is really hard to understand the pre-built reports. There is inconsistency in the use of terms. Sometimes they include or exclude data from a calculation that does not really make sence. Usually, you are flying blind and have no way of knowing how they are calculating or whipping up a report. My company is mainly subscription service, we offer custom bundles - the more you bundle the lower the price per item. I am not a developer but I do have a bit of understanding that we are bending sticky.io (limelight) to do something we want rather than what it was designed to do. We started out using sticky.io in this way and unfortunately, we have minimal insight into the child products sold within the custom bundles. Without the insights, it is really hard for us to make a decision of changing how we sell our subscriptions. We can't really see what is going on with these specific products that make up the majority of our subscriptions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer COO & Co-Founder Used the software for: Less than 1 year ### "Using any other software would be better" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 14, 2020 They continue to ship software that I'd be embarrassed to present to my users. They have abysmal product design talent, poor attention to detail, and the quality of their engineering seems to match. I regret not asking myself if they'd ever shape up to be at the ranks of Shopify or BigCommerce in terms of their product quality before signing a contract with them. We've built a whole website around their solution, but we won't launch it because it would be an embarrassment to send users to their checkout, not to mention a pain to use their admin tool. Partnering with Sticky.io has effectively burned me out on my own business. Pros It's flexible, and you can basically represent any recurring e-commerce model you'd need to. Cons It's a poorer product than any alternative. Its design (UI and UX), engineering, and APIs are all mediocre at best. When considering picking Sticky.io as a partner, look discerningly at their product, their brand, and their new hosted checkout product, and ask yourself: "Will they ever wake up one morning and be a world-class product with a world-class brand?" Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director of Payment Operations Used the software for: 1-3 years ### "Review" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 December 17, 2020 It hasn't met my expectations and my Client Success Manager isn't very responsive. However, the customer support via chat and e-mail are great. Pros That it is integrated with a lot of payment processors. Cons It's not self intuitive. It's hard to figure out features on your own. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CIO Used the software for: 3-5 years ### "Expensive and billing UI is a mess - planning to find a replacement" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 March 30, 2022 Expensive, bad update process. (Updates during the day have caused issues and then those that pushed out the update leave for the day. Several updates have had to be rolled back leading me to believe you don't have sufficient test coverage. Pros I like your support team. I have worked with \[SENSITIVE CONTENT\] for years and it's been a good experience. Other honorable mention goes to \[SENSITIVE CONTENT\]. Cons It's very difficult to look at billing history and see what charges are associated with a particular product the customer has purchased. It's so bad in fact that we chose to integrate instead of use your web interface to fix this issue. Happy to give you a demo of what it should look like in our opinion. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Stephanie V. Customer Success Coach Used the software for: 1-3 years ### "Very easy to use!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 22, 2020 I very like it! I recommend it to anyone! Pros What I like the most about this software is its user-friendliness! It's easy to navigate and it updates hubspot accounts of our clients. Cons I think when it logs me out after a few minutes of not using it. It delays the process but I understand why the reason. Maybe extend it to a longer period of time than just after 30 mins I guess? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer VP, Operations Used the software for: 1-3 years ### "Great Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 15, 2020 Great experience! We've used it for over a year and has allowed us to scale our business greatly. Pros The best feature of sticky.io for our business was the cascade billing and the ease of use of the reprocessing of declines Cons The software is very expensive compared to other billing softwares Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/154796/sticky-io/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.