# ProMLM iCON Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is ProMLM iCON the right MLM solution for you? Explore 27 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/154833/Pro-MLM/reviews

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ProMLM iCON

4.6 (27)

[View alternatives](https://www.capterra.com/p/154833/Pro-MLM/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of ProMLM iCON

Ease of use

4.7

Customer Service

4.6

## Pros and Cons in Reviews

SL

S L

CEOCapital Markets, 11 - 50 employeesUsed the software for: 6-12 months.

“The user-friendly interface and comprehensive reporting tools provide clear insights into our business performance, saving us a lot of time and effort.“

July 29, 2024

CG

Calvin G

PresidentReal Estate, 51 - 200 employeesUsed the software for: Less than 6 months.

“The whole team doesn't know what we need and can not deliver at the end of the term, No refund, no apologize, horrible service, this company should be out of business.“

June 26, 2024

EJ

Emily J

Operation ManagerReal Estate, 11 - 50 employeesUsed the software for: 1-2 years.

“ProMLM provides an extensive toolkit that is necessary for efficiently running our network marketing company. Because of the platform's ease of use, navigating through its robust features is a breeze.“

July 9, 2024

Glory P

Chief Technology officerRetail, 2 - 10 employeesUsed the software for: 1-2 years.

“It’s user-friendly, customizable, and has significantly contributed to our business growth.“

August 15, 2024

AL

Anoop L

DirectorConstruction, 2 - 10 employeesUsed the software for: More than 2 years.

“Ease of use, Software in itself is great, its what's it is programmed to do to suite your requirements, totally customizable“

December 18, 2022

## Showing most helpful reviews

Showing 1-25 of 27 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

dF

dia F.  
Owner / operator  
Veterinary  
Used the software for: Less than 6 months

### "Meeting software needs"

March 4, 2019

5.0

Like any software these days, there may be some fine critiquing, but my overall experience was positive and I would have no problem recommending it to others.

Pros

Offering a an easy and great interface with full marketing tools. The services are intuitive and easy to use.

Cons

It would be nice to be able to make your own changes to the compensation engine.

Review Source

SC

SERGIO C.  
Director  
Farming  
Used the software for: 2+ years

### "ProMLM Icon software for Naturabio"

August 14, 2024

5.0

I would recommend this software without a doubt. The professionalism of the leadership is remarkable and the team is always looking to support at any time.

Pros

Very affordable for startups. Also, the versatility and simplicity of the software are great. Customer service and support are world class.

Cons

Some broken connections or links, but all fixable on time.

Alternatives considered

[Epixel MLM](https://www.capterra.com/p/156687/Epixel-MLM/)[ByDesign Technologies](https://www.capterra.com/p/151842/Freedom/)[Exigo](https://www.capterra.com/p/181321/Exigo/)[MarketPowerPRO](https://www.capterra.com/p/151849/MarketPowerPRO/)

Reason for choosing ProMLM iCON

Very affordable for startups, and their versatility for third party integrations, for example SAP B1.

Review Source

CG

Calvin G.  
President  
Real Estate  
Used the software for: Less than 6 months

### "Horrible service, don't try! "

June 26, 2024

1.0

very bad experience, highly NOT recommended.

Pros

at the beginning the team was nice. However, the leader of the software team seems doesn't understand our need. every meeting is a waste of time.

Cons

The whole team doesn't know what we need and can not deliver at the end of the term, No refund, no apologize, horrible service, this company should be out of business.

Review Source

VR

Verified Reviewer  
Technical Analyst  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Revolutionizing Network Marketing: The Best Software Ever!"

September 26, 2024

5.0

Our overall experience has been great. The platform simplifies our network marketing processes, making it easy to handle everything. Plus, the responsive customer support has been a big help whenever we needed assistance.

Pros

What we liked most is how it automates our tasks and has a simple, easy-to-use design, making it effortless to manage and grow our business.

Cons

What we liked least is that there were a few small hiccups, but nothing major to worry about, and their 5-star support addressed them rapidly.

Review Source

VR

Verified Reviewer  
Chief Technology officer  
Retail  
Used the software for: 1-2 years

### "Efficient and User-Friendly"

August 15, 2024

5.0

Our overall experience with ProMLM has been excellent. The software has streamlined our business processes, making everything more efficient and easier to manage. It’s user-friendly, customizable, and has significantly contributed to our business growth. We’re very satisfied with the results.

Pros

Simplifies operations and enhances efficiency. Easy to use and customize for our needs.

Cons

None so far! Initially, it may take some time to explore all features, but once familiar, it’s straightforward and effective.

Review Source

VR

Verified Reviewer  
CEO  
Capital Markets  
Used the software for: 6-12 months

### "This Software Made My Life Easier and Streamlined Our Network Marketing Operations"

July 29, 2024

5.0

Overall, our experience with this software has been outstanding. After overcoming the initial setup, which required some time and effort, we found the software to be an invaluable asset for our Capital Marketing Business. The automation and detailed reporting capabilities have greatly improved our efficiency and allowed us to focus more on expanding our network. The support team understood our business model very well, making our lives easier by providing valuable inputs and innovative ideas. We highly recommend this software to any business looking to optimize their network marketing efforts and benefit from dedicated support.

Pros

ProMLM iCON has truly transformed our network marketing operations. The automation features are incredibly robust, making it easy to manage commissions, track personal volumes, and handle representative activations seamlessly. The user-friendly interface and comprehensive reporting tools provide clear insights into our business performance, saving us a lot of time and effort. The software's ability to scale with our growing needs is also a major plus.

Cons

So far, we haven't encountered any significant issues or drawbacks with this software.

Review Source

JR

John R.  
Account Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Simple and Powerful Software"

November 28, 2024

5.0

Overall, very good software. Go for it!!

Pros

One of the best software solutions we have ever used. It is incredibly user-friendly and designed to cater to everyone. While it offers modern, cutting-edge features, it remains simple enough for even those accustomed to old-school systems to understand and navigate effortlessly.

Cons

Just started using it. Needs some slight improvements.

Review Source

VR

Verified Reviewer  
Technical Support  
Information Technology and Services  
Used the software for: 6-12 months

### "Perfect and convenient Software"

September 10, 2024

5.0

My overall experience so far with this software is too perfect

Pros

The software is user friendly and its too convincing to use

Cons

So far nothing The software has been functioning smoothly so far. Initially, there were a few minor adjustments needed, but their team provided quick support and addressed everything promptly

Review Source

JK

Jakub K.  
General Manager  
Architecture & Planning  
Used the software for: 2+ years

### "Excellent customer support and customization"

August 26, 2024

5.0

Pros

The best features of Pro MLM ICON were its outstanding customisation and customer service. Our entire experience was improved by the team's constant customisation of the platform to meet our particular requirements.

Cons

To get the most out of the onboarding process, I advise prospective customers to become acquainted with the system beforehand.

Review Source

VR

Verified Reviewer  
RND  
Biotechnology  
Used the software for: 6-12 months

### "Future e-commerce software application"

September 15, 2024

5.0

Overall experience was very good and can provide solutions to all network marketing needs.

Pros

Able to meet current and future business needs of the e-commerce.

Cons

Nothing very specific, will wait and watch on integration with other platforms.

Review Source

VR

Verified Reviewer  
Technical Analyst  
Computer Games  
Used the software for: Less than 6 months

### "Best software"

September 3, 2024

5.0

Pros

Simple to use and has all the tools needed to help grow your network marketing business.

Cons

So far nothing. They are providing good support.

Review Source

JJ

Jeema J.  
Senior Quality Analyst  
Consumer Services  
Used the software for: Less than 6 months

### "Very Good Software"

November 7, 2024

5.0

My overall experience has been good so far. I'm happy to work with them and strongly recommend their support services.

Pros

I appreciate how they continuously add new features tailored to my business model.

Cons

There are too many features, which take a long time to learn. However, they offer free training.

Review Source

KV

Kevin V.  
CEO  
Financial Services  
Used the software for: 6-12 months

### "Outstanding Service and Support with ProMLM iCON"

August 1, 2024

5.0

My overall experience with ProMLM iCON has been exceptional. The team is professional, responsive, and dedicated to helping me succeed in my MLM business. \[sensitive content hidden\], in particular, have been outstanding in their support and guidance.

Pros

The personalized and attentive service provided by \[sensitive content hidden\], ensuring all my needs are met and exceeding expectations.

Cons

Honestly, I haven't had any bad experiences with ProMLM iCON.

Review Source

AO

Alexander O.  
Founder and CEO  
Education Management  
Used the software for: 6-12 months

### "Five star of five star"

August 19, 2024

5.0

You are excellent. Keep it up always please

Pros

That you are fast, reliable and professional.

Cons

Nothing you are the best of the best alreasy

Review Source

AL

Alfin L.  
Ceo  
Accounting  
Used the software for: Less than 6 months

### "Promlm icon amazing "

November 7, 2024

5.0

I am very and satisfied with promlm icon and very good customer support

Pros

Very amazing product easy to use and very user friendly

Cons

Customer adaptability futures enable Products

Review Source

EJ

Emily J.  
Operation Manager  
Real Estate  
Used the software for: 1-2 years

### "A Comprehensive Review of Its Powerful Features and Benefits"

July 9, 2024

5.0

Pros

ProMLM provides an extensive toolkit that is necessary for efficiently running our network marketing company. Because of the platform's ease of use, navigating through its robust features is a breeze. Our procedures are streamlined and manual labour is much reduced thanks to the automation possibilities. We can make wise judgments thanks to the comprehensive reporting and analytics functions, which offer insightful information. Furthermore, the customer service staff is very competent and quick to respond, always willing to help with any questions.

Cons

ProMLM has a tonne of functionality, but setting it up can take some time at first. It takes a long time to configure all of the customisation options correctly.

Review Source

AV

Ashief V.  
Administrative assistant  
Food & Beverages  
Used the software for: I used a free trial

### "Amazing software"

September 14, 2024

5.0

Pros

It’s very elegant and simple but very easy to use and very helpful.

Cons

Faced few connectivity issues in the beginning.

Review Source

LE

Lou E.  
President  
Consumer Goods  
Used the software for: 1-2 years

### "Definitely consider using this software"

January 14, 2022

5.0

This is the core piece of software to run our business and our experience has been excellent!

Pros

The implementation team has gone above and beyond what was expected. The software integrates well with other services we use.

Cons

There were some minor features which were missing or needed improvement, but this is actually a plus, not a minus, because the implementation team fixed everything we asked them to.

Reason for choosing ProMLM iCON

Price, functionality and U.S. based.

Review Source

DS

Darcy S.  
Owner  
Food & Beverages  
Used the software for: 6-12 months

### "Reps left in droves due to issues with this software "

November 17, 2022

1.0

We started out optimistic with this company hoping to boost our sales teams but in the software never really worked as promised. Spent the whole year we had it fixing problems and doing commission calcs by hand since the software wouldn't work properly. A couple months after launch our reps started leaving because their sales and commissions didn't show up correctly. By 5-6 months of using the software we went from 1000 reps to less than 100. Our sales dropped significantly. Had $100,000 plus in December before the software and had about $10,000 the December while using the software. They never actually fixed the problems and when one thing got fixed something else broke. Would highly recommend staying away from this company. We left and went to a different company which worked flawlessly and was a third of the price but we couldn't rebound fast enough from the loss of our reps due to this software.

Pros

User interface was nice looking and simple enough to navigate, but it ended there.

Cons

Commissions never calculated and displayed correctly. Behind the scenes calculations wouldn't work. Fixes performed ended up breaking other things.

Review Source

AL

Anoop L.  
Director  
Construction  
Used the software for: 2+ years

### "Great Multilevel Marketing Software with Advanced Technology "

December 18, 2022

5.0

Great software solutions providers, reliable company to be in partnership with, fantastic support Team who hold very high customer service standards

Pros

Ease of use, Software in itself is great, its what's it is programmed to do to suite your requirements, totally customizable

Cons

Software in itself is great, at this point we haven't experienced any cons as yet..

Review Source

MB

Marco B.  
Co-Founder/Creative Director  
Telecommunications  
Used the software for: Less than 6 months

### "The Best Overall Product Out There"

November 28, 2022

5.0

Two words: Total Satisfaction.From the onset, with our first meeting with \[SENSITIVE CONTENT\], it was an instant connection. Totally understanding of our needs and the scope of our project.Then bringing in and introducing us to our project manager BettyMathena, who has been nothing but the best team manager one could ask for. As available and always delivers.Best choice we made as a company.

Pros

This software comes with all the bells and whistles you would need.In fact it was far more than we needed....right out of the box so to speak and totally customizable.What really sold us was there Social Media & Event capabilities.

Cons

At this point, we haven't experienced any.

Review Source

GO

Gaël O.  
CEO  
E-Learning  
Used the software for: 2+ years

### "Solid Multi Level Marketing Software with advanced Technology"

June 26, 2017

5.0

Overall Growth of the network increased drastically after started using the system. The updates to the latest trends and user experience had positive reviews from the clients. Our agents love using our network.

Pros

1\. Advanced Agile MLM Compensation Plan System 2. Modular Bonus & Rank Management System 3. Advanced Sales Funnel System 4. Social Media Promotion & Blast System 5. Excellent Support 6. Wordpress Integration & Powerful Plugin Support 7. Powerful Admin Backoffice 8. 40+ Reports 9. Genealogy Design 10. So advanced compared to the peers

Cons

Can have advanced Language Management, In-line update, Customizable dashboard, Integration to more SMTP tools

Review Source

Response from SunSoft, Inc.

June 28, 2017

Thanks for your valuable feedback and reviews... Will keep in mind about the cons.. Keep supportig us

MS

Mitch S.  
Director IT  
Marketing and Advertising  
Used the software for: 1-2 years

### "Good Build with all required functions and Solid System"

October 1, 2016

5.0

Pro MLM is a the system I tried after trying so many systems in the module. Its a very good system backed by a very professional team. They gave us very good support, training. When we had any doubts and questions they helped us instantly. It supports hybrid matrix with multiple system. It comes with Mobile App which is very useful for our agents. Its really a very wonderful experience. Its very new & fresh. My Distributors enjoy using the Pro MLM backed system. Usage, Reporting, Analytics all are very robust. Overall its a wonderful system. Well done guys.

Pros

1\. Professional CMS System 2. Latest Design 3. Graphs & Genealogy is very Good 4. Promotional Tools 5. Replicated Page 6. Lead Capture Page 7. Email & SMS Promotion 8. Rank & Bonus Management

Cons

Campaign & Page Stats can be even better

Review Source

ST

Sydney T.  
Manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "I'm extremely glad that the cus. rep. and his teams doing a fantastic job on my website! He's very punctual."

December 28, 2017

5.0

It'll help the company organize the group of people working together and the payout is easy to calculate. Everything is easy to use.

Pros

Everything is easy to understand & the system is in place. I was hesitant at first if the software is going to work or not. Many people out there are promised and didn't deliver. I truly believe PRO MLM deliver everything and more. Most of the company I contact is all about money first. Cus rep. - he gives me a chance to prove that he and his team know what they're doing before asking me to pay anything. Great integrity and I believe he is a big asset to the company. It's hard to earn the trust of the stranger and I can call him a good friend. I strongly recommend everyone to work with this company. They go the extra miles for us. I'll give 100% rating. Thank you so much for everyone help at Pro MLM. God bless you all!

Review Source

VR

Verified Reviewer  
Scientist  
Biotechnology  
Used the software for: Less than 6 months

### "I was sold a non functional software with extremely slow support- waste of money"

March 1, 2018

2.0

none. wasted money.

Pros

Nothing good in here. All the reviews here are fake. Please save yourself from heart break and disappointment; look elsewhere.

Cons

has so many features but many do not actually work. I requested for customization but there was no testing, no assurance that it worked or not. No professionalism whatsoever. Pay with credit card so you can request for refund from your credit company if you have to.

Review Source

Response from SunSoft, Inc.

January 11, 2019

We couldn't find any such client under this industry(Bio-technology) specified. We were also unable to contact the reviewer as his/her identity is undisclosed and unfortunately, unable to reach them for that reason. In all fair grounds, we are ready to discuss it in any forum if they come up with their identity. Under such circumstance, with due respect we need to treat this 'Not' as a true review rather a 'fake' threat.

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