Bonafide Management Systems


1 / 5
1 review

Who Uses This Software?

Small, Medium, & Large DME Manufacturers, Distributors, Suppliers as well as all Medical Practitioner offices throughout the United States.

Average Ratings

1 Review

  • 1 / 5

  • 1 / 5
    Ease of Use

  • 1 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Bonafide Management Systems
  • United States

About Bonafide

About Bonafide Management Systems Bonafide Management Systems provides a complete billing service and software solution for DME businesses and medical practices. Bonafide delivers a combination of billing expertise, and easy-to-use proprietary software. Our software is included with our billing service, because we know that the best way to make sure you get every dollar you deserve is to maximize your performance through technology.

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Bonafide Features

  • Claims Management
  • Code & Charge Entry
  • Compliance Tracking
  • Customizable Dashboard
  • Dunning Management
  • Invoice History
  • Patient Eligibility Checks
  • Payment Processing
  • Practice Management
  • Quotes/Estimates
  • Remittance Advice

Bonafide Reviews

Please Re-think

Apr 14, 2017

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: We have been with Bonafide for at least 9 years. They market to DME providers and Pharmacies. We are both. As of 2017, we are still have issues with the ability to accept HSA?FSA cards. This battle has been going on for years. Currently, Bonafide's credit card processor is Axiamed. Axiamed has a function to tokenize credit cards for auto or re-occurring charges/copays. Currently, the interface between Bonafide and Axiamed is selecting the wrong cc number. This has been going on for 2 months without a fix. I have contact executives at Bonafide and both the CTO and CEO of Axiamed to help to get this resolved. At this time, it still is not corrected. The "fixes" that have been put into place have not resolved the issue. These 2 companies are in control and have not resolved the issue. We have been flat out lied to by Bonafide. At this point, I would not recommend Bonafide to anyone for any of its services, additional reasons beyond what is listed.

Vendor Response

by Bonafide Management Systems on April 16, 2017

Hello Holly,

Thank you very much for taking the time to review Bonafide.
Your input, and the feedback from all of our clients is vitally important to us and we always want our client experience to be second to none. Per your comments, we have taken the necessary actions to review your account thoroughly to see what steps need to be taken to provide a quick solution. We again do take each and every Bonafide client as high priority and will make sure to have this fixed right away.
We again apologize for the inconvenience and head ache this has caused. Be sure that our team is working on this and will be back in touch with you soon. Please feel free to reach me directly at 805-418-1489 if I can be of any assistance.

Best Regards,

Matt Randall
Regional Sales Manager
Bonafide Management Systems
C: (805) 906-1698
O: (805) 418-1489 Ext. 1489