FeedbackExpress

FeedbackExpress


4.5 / 5
14 reviews

Who Uses This Software?

Cloud-based feedback solution that helps large amazon sellers automate product reviews and seller feedback management with notifications, email templates and more.


Average Ratings

14 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • FeedbackExpress
  • www.feedbackexpress.com/
  • Founded 2002
  • United Kingdom

About FeedbackExpress

Improve your Amazon seller rating through powerfully effective, automated feedback/product review requests, and a whole lot more.


FeedbackExpress Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

FeedbackExpress Reviews Recently Reviewed!


Great for New Sellers

Sep 24, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the same features with this as I do as the Repricer in that the ease of use on the website is astounding. Also the customer service is faultless and they recommended a template for me to use. When you are a new seller i think this gives you a huge boost in the right direction to getting the buy box more often as it makes you more attractive to buyers. Also for private label seller this would benefit you hugely

Cons: Once you start to get a lot of feedback the sellers start to block your emails so most of your emails are wasted.

Overall: The ease of use and customer service along with the low price and benefit to new sellers and private label sellers make this app one of the best out there

Amazon reviews made easy

Jan 19, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have used FeedbackExpress, FeedbackFive, and a couple other Amazon review management tools so this isn't the first tool that I used. FeedbackExpress has some notable features that other tools don't have and this is what makes it an Amazon merchant's first love.

1. Supports several Amazon marketplaces, I guess all of them.

2. You can use it to generate more reviews by sending emails to customers.

3. Comes with 30-days free trial.

Cons: Needs more features. As of now, its primary focus is on making buyers leave a review. What if the review is negative? It should add more features and analytics that will let users manage feedback.

Overall: If you sell on Amazon, you should get FeedbackExpress to get initial reviews from your buyers to improve sales.

Really simple and easy to use

Mar 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the functionality of this product especially the text alert for negative feedback it allows you to respond in real time and deal with any issues customer may have, reducing claims and unahppiness

Cons: I cannot think of any at this time, as reviews are being added

Overall: Really positive, one of the better products out there that actually works

Very Happy With The Service & Customer Support

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and setting up. They make it very user friendly.

Cons: I'm finding it quite difficult to say what I liked the least. After signing in and setting up, everything was super straight forward.

Great software

Sep 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It works. Saves me time and I get more feedback and reviews than before.

Cons: Nothing I don't like so far. Looking forward to see what they have planned for future.

Great product

Mar 24, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: is a great product, easy to use, is like team member

Cons: some funcions have insuficient description

Overall: great experience with great support with fast response

Good tool for handlling all aspects of your Amazon feedback

Nov 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: * The templates for sending out emails including requesting feedback and reviews are quite handy and easy to use.

* The feedback monitoring is helpful having everything easily brought together in one dashboard.

* Having a blacklist you can add to is a handy tool.

Cons: * Sometimes when entering items to the blacklist, it can seem to get stuck on some as if they were previously entered, but were actually just entered. Just time consuming going through the list deleting one item at a time and re-trying to add until you get the "Successfully added to blacklist" message. This doesn't happen all the time.

* It would be nice if Feedback Express would add other marketplaces such as EBay and Walmart.

Overall: The software has been helpful in giving us the tools to shape, monitor and raise our feedback.

Good soft

Mar 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Do not have any problems with it. Can recommend it

Cons: BlackList, can edit and test all my letters

Feedback Express is Great with Awesome Support!

Dec 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: These ease of setup and hands-off running.

Cons: It doesn't have built in capabilities to get notified of negative PRODUCT reviews, only negative seller feedback.

Overall: I love them! I use them for around 30 companies and haven't had any issues. When I have a problem their customer support responds very quickly and always helps us out.

Vendor Response

by FeedbackExpress on December 07, 2018

Hi Ryan

Thanks for the kind words. Good news - product review monitoring is coming to FeedbackExpress in Q1 2019!

Cheers

Chris

The Power of the Follow up Email

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and results in automated customer service emails.

Cons: Nothing to complain about. The experience so far has been great!

Overall: We have experienced an increase in positive reviews and our response time to negative reviews has resulted in virtually all negative reviews being removed.

Capterra loader

Good service and support but a bit pricey

Feb 20, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability of filter marketplaces, ASINs and types of reviews.

Cons: Pricing. It would make sense to prorate pricing not by ranges but by actual messages used.

A must-do if You want to avoid negatives

Apr 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We're selling puzzle boxes, no instructions are added to the box, but we send an automatic email via feedback express sending the youtube tutorials and asking for feedback.

Since that I did not receive any negative.

Cons: The review tracking, since the review is more important than the feedback.

Their software is not working Properly

Nov 06, 2018
2/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Dashboard is ok not bad you can see your feedbacks emails performance etc.

Cons: Easy to use but, the software is not working properly for example when you schedule a campaign to send emails the feedbackexpress doesn't follow your schedule time it just send randomly. Or when you choose the asin to exclude from campaign it doesn't exclude all the time

Overall: Terrible I won't suggest or use it again

Vendor Response

by FeedbackExpress on November 13, 2018

Hi Sam

Thanks for the review and kind words about the dashboard.

We have thousands of happy customers and can assure you that the software does work properly.

If you need any help with using the software, we recommend getting in touch with our support team.

All the best for the future.

Chris

Useful

Apr 04, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: How simple it was to set up the rules for emails.

Cons: The fact that you can't send multiple emails in the same email category. This limits clever follow ups which I've tried and tested in other places.