# FeedbackExpress Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about FeedbackExpress Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/154856/FeedbackExpress --- # FeedbackExpress Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) FeedbackExpress ## What is FeedbackExpress? Improve your Amazon seller rating through powerfully effective, automated feedback/product review requests, and a whole lot more. ## What is FeedbackExpress used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $55 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FeedbackExpress?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.feedbackexpress.com/&name=FeedbackExpress) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FeedbackExpress 4.6 (16) VS. [4.7 (964)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting Price $55 Other, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (16) Ease Of Use 4.6 (10,442) Value For Money 4.0 (15) Value For Money 4.2 (6,481) Customer Service 3.9 (15) Customer Service 4.4 (5,789) ## FeedbackExpress alternatives [4.3 (6,973)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) [4.6 (10,455)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/253516/SurveyMonkey/) [View all alternatives](https://www.capterra.com/p/154856/FeedbackExpress/alternatives/) ## Pricing Value for money 4.0 (15) Free Trial [View pricing plan details](https://www.capterra.com/p/154856/FeedbackExpress/pricing/) Essential $55.00 Other,Per Month It includes: - Email Support - Unlimited Snippets - Unlimited Tags - Unlimited Templates - Unlimited Tickets Team $85.00 Other,Per Month It includes: - Auto-Responder - Custom Fields - Custom Slas - Email Support - Internal Notes - @Mentions - Merge Tickets - Phone Support - Unlimited Rules - Unlimited Snippets - Unlimited Tags - Unlimited Templates - Unlimited Tickets Professional $115.00 Other,Per Month It includes: - 24 X 7 Support - AI-Powered Responses - Aircall Integration - Assisted Onboarding - Auto-Responder - Auto Translate - Collision Detection - Custom Fields - Custom Roles/Permissions - Custom Slas - Email Support - Full Management Reports - Internal Notes - @Mentions - Merge Tickets - Phone & Chat Support - Pre-Sales Opportunities - Unlimited Rules - Unlimited Snippets - Unlimited Tags - Unlimited Templates - Unlimited Tickets Enterprise $179.00 Per Month It includes: - 24 X 7 Support - 99.9% Uptime SLA - AI-Powered Responses - Aircall Integration - API Access - Assisted Onboarding - Auto-Responder - Auto Translate - Chat Included Free - Collaboration Users - Collision Detection - CSAT Measurement - Custom Fields - Custom Roles/Permissions - Custom Slas - Dedicated Customer Success Manager - Email Support - Enterprise Reporting - Full Management Reports - Internal Notes - @Mentions - Merge Tickets - Phone & Chat Support - Pre-Sales Opportunities - Service Level Guarantee - Unlimited Rules - Unlimited Snippets - Unlimited Tags - Unlimited Templates - Unlimited Tickets Value for money 4.0 (15) 4.0 Based on 15 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (15) 3.9 Based on 15 reviews ## User reviews Overall rating 4.6 Based on 16 reviews Filter by rating 5(11) 4(4) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent CB Chris B. CEO Electrical/Electronic Manufacturing ### "Customer Support Non Existent" 5.0 Overall Rating 5.0 5.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 25, 2021 Started great, ended dreadful. Wouldn't recommend. Pros The software is great and does what it says on the tin... but it's very pricey. Cons Customer support... once they were on a road map to sell the company, they failed to answer the phone and ignored emails. I've not even been able to get legally obliged VAT invoices off these guys, meaning it's costs me an additional 20% too! Reasons for choosing FeedbackExpress Features, and customer service Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP jean-marc p. manager Animation ### "Incredible for improving and scaling your Amazon business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 17, 2021 Extraordinary for Amazon, yet you will require another arrangement in the event that you sell on different channels Pros Computerized messages. Extraordinary site. Simple to utilize. Simple to tweak various dialects for use on various locales. Solid. Functions admirably Cons Necessities to deal with different stages for the expense (e.g eBay, and so on) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Sebastian B. owner Arts and Crafts ### "A must-do if You want to avoid negatives" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2019 Pros We're selling puzzle boxes, no instructions are added to the box, but we send an automatic email via feedback express sending the youtube tutorials and asking for feedback. Since that I did not receive any negative. Cons The review tracking, since the review is more important than the feedback. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HH Hugo H. Brand Promoter Retail ### "Useful" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 4, 2019 Pros How simple it was to set up the rules for emails. Cons The fact that you can't send multiple emails in the same email category. This limits clever follow ups which I've tried and tested in other places. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SK Sergey K. Owner Wholesale ### "Good soft" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 March 26, 2019 Pros Do not have any problems with it. Can recommend it Cons BlackList, can edit and test all my letters Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Joanne C. Director Apparel & Fashion ### "Really simple and easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 25, 2019 Really positive, one of the better products out there that actually works Pros I really like the functionality of this product especially the text alert for negative feedback it allows you to respond in real time and deal with any issues customer may have, reducing claims and unahppiness Cons I cannot think of any at this time, as reviews are being added Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TC Tomas C. a Electrical/Electronic Manufacturing ### "Great product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 24, 2019 great experience with great support with fast response Pros is a great product, easy to use, is like team member Cons some funcions have insuficient description Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Evgeni S. General Director Consumer Goods ### "Good service and support but a bit pricey" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 20, 2019 Pros Ability of filter marketplaces, ASINs and types of reviews. Cons Pricing. It would make sense to prorate pricing not by ranges but by actual messages used. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Founder Marketing and Advertising ### "Amazon reviews made easy" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 19, 2019 If you sell on Amazon, you should get FeedbackExpress to get initial reviews from your buyers to improve sales. Pros I have used FeedbackExpress, FeedbackFive, and a couple other Amazon review management tools so this isn’t the first tool that I used. FeedbackExpress has some notable features that other tools don’t have and this is what makes it an Amazon merchant’s first love. 1. Supports several Amazon marketplaces, I guess all of them. 2. You can use it to generate more reviews by sending emails to customers. 3. Comes with 30-days free trial. Cons Needs more features. As of now, its primary focus is on making buyers leave a review. What if the review is negative? It should add more features and analytics that will let users manage feedback. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RW Ryan W. Manager Information Technology and Services ### "Feedback Express is Great with Awesome Support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2018 I love them! I use them for around 30 companies and haven't had any issues. When I have a problem their customer support responds very quickly and always helps us out. Pros These ease of setup and hands-off running. Cons It doesn't have built in capabilities to get notified of negative PRODUCT reviews, only negative seller feedback. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 7, 2018 Hi Ryan Thanks for the kind words. Good news - product review monitoring is coming to FeedbackExpress in Q1 2019! Cheers Chris [View all Reviews](https://www.capterra.com/p/154856/FeedbackExpress/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)