# FeedbackExpress Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FeedbackExpress the right Customer Experience solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/154856/FeedbackExpress/reviews --- FeedbackExpress 4.6 (16) [View alternatives](https://www.capterra.com/p/154856/FeedbackExpress/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FeedbackExpress Ease of use 4.4 Customer Service 3.9 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Evgeni S. General Director Consumer Goods Used the software for: 6-12 months ### "Good service and support but a bit pricey" February 20, 2019 5.0 Pros Ability of filter marketplaces, ASINs and types of reviews. Cons Pricing. It would make sense to prorate pricing not by ranges but by actual messages used. Review Source VR Verified Reviewer Founder Marketing and Advertising Used the software for: 6-12 months ### "Amazon reviews made easy" January 19, 2019 4.0 If you sell on Amazon, you should get FeedbackExpress to get initial reviews from your buyers to improve sales. Pros I have used FeedbackExpress, FeedbackFive, and a couple other Amazon review management tools so this isn’t the first tool that I used. FeedbackExpress has some notable features that other tools don’t have and this is what makes it an Amazon merchant’s first love. 1. Supports several Amazon marketplaces, I guess all of them. 2. You can use it to generate more reviews by sending emails to customers. 3. Comes with 30-days free trial. Cons Needs more features. As of now, its primary focus is on making buyers leave a review. What if the review is negative? It should add more features and analytics that will let users manage feedback. Review Source SS Sam S. E Commerce Owner Consumer Goods Used the software for: 6-12 months ### "Their software is not working Properly" November 7, 2018 2.0 Terrible I won't suggest or use it again Pros Dashboard is ok not bad you can see your feedbacks emails performance etc. Cons Easy to use but, the software is not working properly for example when you schedule a campaign to send emails the feedbackexpress doesn't follow your schedule time it just send randomly. Or when you choose the asin to exclude from campaign it doesn't exclude all the time Review Source Response from FeedbackExpress November 13, 2018 Hi Sam Thanks for the review and kind words about the dashboard. We have thousands of happy customers and can assure you that the software does work properly. If you need any help with using the software, we recommend getting in touch with our support team. All the best for the future. Chris CB Chris B. CEO Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Customer Support Non Existent" October 25, 2021 5.0 Started great, ended dreadful. Wouldn't recommend. Pros The software is great and does what it says on the tin... but it's very pricey. Cons Customer support... once they were on a road map to sell the company, they failed to answer the phone and ignored emails. I've not even been able to get legally obliged VAT invoices off these guys, meaning it's costs me an additional 20% too! Reason for choosing FeedbackExpress Features, and customer service Review Source VR Verified Reviewer Digital Marketing Executive Retail Used the software for: 2+ years ### "Great software" September 24, 2018 5.0 Pros It works. Saves me time and I get more feedback and reviews than before. Cons Nothing I don't like so far. Looking forward to see what they have planned for future. Review Source JC Joanne C. Director Apparel & Fashion Used the software for: 2+ years ### "Really simple and easy to use" March 25, 2019 5.0 Really positive, one of the better products out there that actually works Pros I really like the functionality of this product especially the text alert for negative feedback it allows you to respond in real time and deal with any issues customer may have, reducing claims and unahppiness Cons I cannot think of any at this time, as reviews are being added Review Source jP jean-marc P. manager Animation Used the software for: 2+ years ### "Incredible for improving and scaling your Amazon business" April 17, 2021 5.0 Extraordinary for Amazon, yet you will require another arrangement in the event that you sell on different channels Pros Computerized messages. Extraordinary site. Simple to utilize. Simple to tweak various dialects for use on various locales. Solid. Functions admirably Cons Necessities to deal with different stages for the expense (e.g eBay, and so on) Review Source DJ Devan J. Director Retail Used the software for: 1-2 years ### "Great for New Sellers" September 24, 2018 4.0 The ease of use and customer service along with the low price and benefit to new sellers and private label sellers make this app one of the best out there Pros I like the same features with this as I do as the Repricer in that the ease of use on the website is astounding. Also the customer service is faultless and they recommended a template for me to use. When you are a new seller i think this gives you a huge boost in the right direction to getting the buy box more often as it makes you more attractive to buyers. Also for private label seller this would benefit you hugely Cons Once you start to get a lot of feedback the sellers start to block your emails so most of your emails are wasted. Review Source TC Tomas C. a Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great product" March 24, 2019 4.0 great experience with great support with fast response Pros is a great product, easy to use, is like team member Cons some funcions have insuficient description Review Source RM Rudy M. CS Manager Retail Used the software for: 6-12 months ### "Good tool for handlling all aspects of your Amazon feedback" November 12, 2018 5.0 The software has been helpful in giving us the tools to shape, monitor and raise our feedback. Pros \* The templates for sending out emails including requesting feedback and reviews are quite handy and easy to use. \* The feedback monitoring is helpful having everything easily brought together in one dashboard. \* Having a blacklist you can add to is a handy tool. Cons \* Sometimes when entering items to the blacklist, it can seem to get stuck on some as if they were previously entered, but were actually just entered. Just time consuming going through the list deleting one item at a time and re-trying to add until you get the "Successfully added to blacklist" message. This doesn't happen all the time. \* It would be nice if Feedback Express would add other marketplaces such as EBay and Walmart. Review Source SK Sergey K. Owner Wholesale Used the software for: 2+ years ### "Good soft" March 26, 2019 5.0 Pros Do not have any problems with it. Can recommend it Cons BlackList, can edit and test all my letters Review Source KB Kevin B. Owner E-Learning Used the software for: 2+ years ### "Very Happy With The Service & Customer Support" August 30, 2018 5.0 Pros The ease of use and setting up. They make it very user friendly. Cons I’m finding it quite difficult to say what I liked the least. After signing in and setting up, everything was super straight forward. Review Source RW Ryan W. Manager Information Technology and Services Used the software for: 6-12 months ### "Feedback Express is Great with Awesome Support!" December 3, 2018 5.0 I love them! I use them for around 30 companies and haven't had any issues. When I have a problem their customer support responds very quickly and always helps us out. Pros These ease of setup and hands-off running. Cons It doesn't have built in capabilities to get notified of negative PRODUCT reviews, only negative seller feedback. Review Source Response from FeedbackExpress December 7, 2018 Hi Ryan Thanks for the kind words. Good news - product review monitoring is coming to FeedbackExpress in Q1 2019! Cheers Chris RL Roy L. Director of Internet Sales Retail Used the software for: 6-12 months ### "The Power of the Follow up Email" November 6, 2018 5.0 We have experienced an increase in positive reviews and our response time to negative reviews has resulted in virtually all negative reviews being removed. Pros Easy to use and results in automated customer service emails. Cons Nothing to complain about. The experience so far has been great! Review Source SB Sebastian B. owner Arts and Crafts Used the software for: 6-12 months ### "A must-do if You want to avoid negatives" April 11, 2019 5.0 Pros We're selling puzzle boxes, no instructions are added to the box, but we send an automatic email via feedback express sending the youtube tutorials and asking for feedback. Since that I did not receive any negative. Cons The review tracking, since the review is more important than the feedback. Review Source HH Hugo H. Brand Promoter Retail Used the software for: 6-12 months ### "Useful" April 4, 2019 4.0 Pros How simple it was to set up the rules for emails. Cons The fact that you can't send multiple emails in the same email category. This limits clever follow ups which I've tried and tested in other places. 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