Who Uses This Software?

Square enables anyone to start, run, and grow their business.


Average Ratings

576 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • Square
  • squ.re/1cd8R4p
  • United States

About Square POS

Square's complete register service is a full point-of-sale solution that offers a suite of tools, from tracking sales and inventory to rich analytics. Square is one service for your entire business, from a register in your pocket to reports on your laptop. Whether you're selling out of your trunk or opening your twentieth location, Square helps make business a little less work.


Square POS Features

  • Accounting Management
  • Customer Management
  • Inventory Management
  • Labor Cost Calculator
  • Nutrition & Ingredient Labels
  • Nutrition Analysis
  • Production Management
  • Recipe/Formula Costing
  • Recipe/Formula Management
  • Sales History
  • Sales Management
  • Cash Drawer Management
  • Employee Management
  • Gift Card Management
  • Inventory Control
  • Loyalty Program
  • Separate Checks
  • Split Checks
  • Tips Management
  • Bar POS
  • Barcode Scanning
  • Commission Management
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Loyalty Program Support
  • Pricing Management
  • Restaurant POS
  • Returns Tracking
  • Sales Tracking
  • User Access Permissions
  • ACH Check Transactions
  • Debit Card Support
  • Gift Card Management
  • Online Payments
  • POS Transactions
  • Receipt Printing
  • Recurring Billing
  • Signature Capture
  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen
  • Delivery Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Mobile Access
  • Online Ordering
  • Reporting/Analytics
  • Separate Checks
  • Split Checks
  • Table Management
  • Tips Management

Square POS Reviews Recently Reviewed!


Capterra loader

Own a business? You NEED this product!

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EASY to set up and use! In short time, we were able to set up our entire library online and make it simple to purchase and sell products. Once set up, everything is available to every member of team, so that one of our book sellers in California has access to the same products as a book seller in Michigan the moment the product is placed online. I also love that we can easily create multiple price points for products and can easily access them from the apps on various mobile devices, desktops etc...

The percentages paid to Square are as small as any other you will find, and they deposit funds into your bank account within 24-hours, with same-day options available for an extra, nominal fee. The no hassle, ease-of-deposit, process is a MUST for our small business.

Customer service has been off the charts good, and every small issue has been resolved quickly. I also love that so many web sites integrate with Square so that we can maintain one payment portal for 99% of what we do.

The technology (swipe devices, Point of Sale stands, card tappers/reader...work flawlessly with each and every device we've thrown at them (iPhones, iPads, Android, laptop...) and they look good, too.

Cons: Honestly, there is little to NOT like about this system. I've tried several others and since switching to Square 5 years ago, I've never looked back.

Overall: If you're a business owner and you sell products or services, especially if you have multiple sites and/or have a mobile sales force, this product is a must. The access is easy, the interface is friendly, and the payment system is quick.

Capterra loader

Square Point of Sale

Nov 07, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I liked that it was a convenient way to accept payments anywhere via my mobile cell phone through the Square App.

Cons: I didn't like that customers couldn't make a payment directly from their phone & that Square charges a higher fee to manually enter a credit card. There was a glitch with square that kept showing a different totals than what was entered $82.00 it showed $82.03. The customer said run it with the .03. Then the next day LESS THAN 24 hours later I saw the deposit total from Square to our bank account and it was a lot more than it should have been. I looked up transactions and saw where 2 customers were highly over charged. (1) I entered $52.00 but Square deducted $520.09 from the customers card, (2nd) I entered $53.00 but Square deducted $530.06. I immediately looked through their website to see if I could refund the difference but had no way of doing so through the website. I was able to refund the difference through their Square App. That was done maybe 15 hours later I refunded the difference and sent screen shots of the refunds to the 2 customers. Two days later one of the girls said the refund hadn't processed. What seemed like 30 minutes or longer looking through their website for a phone number - called to speak to someone and was on hold for 30 min. or longer to get someone. This person didn't seem to care that I refunded these customer's accts. 15 hours or less from the transactions took place. He said it would take 7 to 10 business days to refund their accts. That was large amounts of money for someone to wait a week when it was caught 15 hours or less.

Overall: Overall I had been having a decent experience with Square but having to spend so much time looking for a phone number and then waiting so long for a person to tell me my customers had to wait 7 to 10 business days for a refund that was caught 15 hours or less from the original transaction was ridiculous. I had to go and get a money order to give one customer for the refund and NOW have to drive across town to now pick up a money order from her once the refund was posted to her account so I can deposit the additional money I gave her Saturday so she had funds through today when the refund posted. A lot of unnecessary running around when it could have been corrected within a day or two not 10 days! It was enough aggravation that I'm looking for another money transfer app for our events.

Excellent as a cash register for small businesses

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: This is an easily programmable software that can be used to create a point of sale register. I work at a coffee/ice cream parlor and we use the software for our register, and it stores our sales information and has been very helpful in marketing and determining what products have been selling well or poorly

Cons: I don't know if there's anything I don't like about this program. It's user friendly and I haven't really found any limitations or holdbacks to our business because of this

Overall: At the ice cream parlor I work at, the register is programmed with all of the items we sell. You can program buttons to create discounts either by a percentage of the sale or with a flat dollar amount. This program tracks sales by day and by product sold. We have used this for probably 2 years now and it allows us to track sales from the years past to see what the trends are. For example, how busy were we last Mother's Day or when to our sales start dropping as we head into/winter fall. This allows us to make informed decisions on how much staffing we need and what hours to keep our business open for. We can also see how well certain items are selling. So when we introduce new items it allows us to see if they are selling well and gives us insight as to how we need to market for our business. This replaced a simple cash register that we used to have, but it is so much more than a cash register with all of the information you can track and use to make decisions for your business.

Capterra loader

Highly recommended!

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Square is easy to use and very reliable.

I love that I can send out user codes to volunteers at our fundraising events and not worry about sharing a main login in order to have multiple people collecting money for our organization. We use Square at all of our fundraising events and it is very reliable. It is also very easy to train a new person on how to use the Square app and reader, which is very important at events when I have volunteers who've never used Square before.

The dashboard is easy to navigate and the reports are easy to read. Square's fees are very reasonable and they are very good about providing Square reader devices for point of sale transaction.

Cons: The standard Square readers don't work with the latest Apple iPhones that lack the phone jack. This can be challenging so it's good to check with volunteers before an event to get an idea of what type of phone they have.

For large events or occasions when lots of transactions happen in a short time frame it can get hard to see who paid for an item or to match up transactions to items sold. If you do need to track who bought an item or if a transaction was for multiple items (like a person who won several items in a silent auction) then make sure to add notes and have documentation for your staff volunteers on how to add notes while running transaction, otherwise this because hard to sort out afterwards.

Overall: I love Square! We've used it for years and will continue to use it at our events.

Great, but getting less so

Feb 22, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Free app, pay when you make a sale, reliability is decent, don't have to purchase your own hardware. Still a strong contender despite it's more recent frustrations.

Cons: Square has reached a point of maturation in which it's starting to feel like they are inventing new "features" for the sake of doing so (or for the sake of justifying growth to investors), instead of focusing on issues that are most commonly stated in community forums, and requested daily to devs. which would actually help lead to increased market share.

Square would rather overhaul the look of your dashboard to make it look pretty than say for instance create a method in which UPC/EAN's could be stored alongside SKU's for easy internal, and external interfacing of inventory from suppliers.

Square removed the ability to sort by "low" and "out of stock" on the backend without having email notifications enabled, resulting in thousands of needless emails yearly (which we have to filter out) where we used to be able to login, click "sort by" and see a list of what was close to, or out of stock for re-order.

Square changed it's item creation page to require not one, but two additional clicks, and increased scrolling to edit even trivial item options. This used to be able to be done in one click, and all fields visible. Also, the "Delete" button is now directly beside the "Save" button, make sure you don't click it by mistake.

Had engineers followed up (as promised) to any of the three phone calls made about these issues I would not be as harsh, but as they haven't, here you go.

Overall: We've been with Square since about 2011, and have seen a lot of changes take place over that time. Square is still easily one of the best solutions out there for small businesses that want to pay when they profit, instead of draining out to a merchant account or such, however recently it's also seen a trend towards "Form over Function" which is a bit troubling considering that it's sole focus should be ease of use by businesses for the purpose of minimizing overhead and increasing revenue.

New SQUARE Dedicated POS system is great -- Just needs expansion modules

May 05, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's simple to setup, simple to use and most importantly -- simple to train. It's so intuitive that the staff took to it in less than 5 minutes of training. Also, because their dedicated POS system "Square Register" is purpose built, we are able to use iphones and ipads to do tableside ordering which makes the workflow and throughput of the bar stools that much faster.

Cons: The reporting is not granular enough with time. You have to find out the hard way, when you want reporting from 9am on Monday through 2am on Tuesday, you have to run two separate reports. And to top it off, you have to learn the hard way that when you select an hour, it will show you everything through XX:59:59 of that hour, if you select the next hour, you're adding that hour's data to your report. They should offer software updates to improve reporting and maybe consider add-ons that are industry specific.

Overall: I can look at reporting from my house, most other POS systems don't allow for that. I can also add to and take from my inventory and item list, I don't have to be tied to my facility to make it work.

No Better Tool for Small Businesses or Artists

Aug 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When I worked on commission as an artist, mostly scraping by a living by selling my wares at conventions or craft shows, Square was the single best companion I had. Not only was I cleared to take every type of credit card imaginable, which was amazing, but the customizability of the POS interface was stellar. I could prompt my customers to tip. I could quickly and easily change prices on my inventory, add buttons or lists of inventory, and re-organize my UI at the drop of a hat. I didn't even bother reading the instructions; I figured all this out on my own, through experimentation. Square POS makes the best use of a tablet's inherent intuitive design. Can you tap a screen? You can use Square.

Besides using it for my own side business, I've also worked for several small businesses (<30 employees) who used Square POS. Restaurants, convenience stores, tattoo studies, ice cream parlors - if you're selling something, Square POS can make your life simpler.

Cons: If I had to pick something I didn't like - and this is a stretch for me to do - it would be that the price for the dock and software can be steep for someone just getting started as an artist. But seeing as you get far more value than what you pay, I can barely call that a "con". This is a very safe investment.

Square simplifies life...when it works.

Jan 11, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: I use Square to accept payments from clients who opt to use a credit card. It is convenient and almost all clients are familiar with and comfortable using it. I appreciate the feature of being able to store credit card numbers in the event of no-shows as clients have agreed to pay if less than 24 hours notice is given for a cancellation. I also appreciate the flexibility of saving multiple items/services to accommodate different individual rates, types of sessions and workshops.

Cons: I've found the relationship between my phone and chip reader to be tenuous at times. On multiple occasions, I have found them no longer communicating when I try to process a payment, which requires extra time to get them synched again. As a counselor, it's also disappointing/problematic that Square denies clients' health benefit cards.

Overall: Square enables me to easily accept payments from clients who wish to use credit cards.

Square

Sep 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Square makes it so easy for us to complete a point of sale order. A patient that comes in and wants to buy something in our showroom can choose what they want to purchase we have all our products (non serialized only) loaded in the square so it's makes checkout quockc& easy. At month end we print out our square sales and add the square transaction into out practice management software. This so so successful that last month we ordered square registers for our additional 10 locations as we were only using it previously in our corporate office/store. All of our delivery personal also have square readers on there phones which allows them collects payments while at patients home.

Cons: I receive daily emails with square transactions for all our locations so I receive at least 50-100 emails a day.

Overall: Overall I like square and would recommend

Selling goods? Square POS is for you! Fast, easy, and uncomplicated.

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I am a freelance business, so whenever clients want to pay with credit card, I have Square as one my options. I also use an invoicing software that takes credit cards as well as an online website that run through a different system. Square was the first system I used when I first started out and it's a solid system, but I've found better alternatives throughout the years though I still use it occasionally. It's great for quick sales that don't require an invoice.

Pros

Quick POS capabilities

Ability to charge a "tax" that will essentially pass on credit card fees to the customer

Immediately emails receipt to customer so that I don't have to worry about it

Square is great for goods, while I would recommend Wave for services. It's more robust and you can pull lots of different reports related to accounting through Wave. The one thing about Square that does have Wave beat is the ability to add a "tax" that essentially passes on credit card processing fees to the customer. It's easy to do on Square, while in Wave I have to manually calculate the percentage and add it as another item.

Square also is portable and quick and you don't have to create an invoice for it if you don't need one, so that's also a plus.

Cons: No ability to create invoices for services.

I have the old Square attachment for my phone and it doesn't take the new chip cards. I have to purchase the new one in order to process those cards and that's kind of a nuisance.

Using Square Point of Sale to take and track purchases is extremely quick and easy

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Charging someone through a credit or debit card has never been easier than it has been with Square Point of Sale. It's extremely easy to manually put in the price you want to charge someone, or you can set pre-determined prices on a page, just in case you charge the same for products and services and want to save some time. You can also check all of your transactions on a separate page, which helps when you want to check how much you've made in the past couple of days, all the way up to when you started using Square Point of Sale for your business.

Cons: The only true issue that I had with Square Point of Sale is that sometimes the app would go to offline mode for me. This isn't necessarily that much of an issue, but it got a little frustrating having to go back online after seeing that I'm in offline mode. Overall though, there are little to no problems with Square Point of Sale, and I recommend every merchant to use this if you take credit card payments, since it makes it so much easier, as you can tip through the app, and even send virtual receipts through it.

Never Have To Pass Up A Sale

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This little square wonder gadget allows me to never lose a sale on my foodtruck. Before the Square came out, I could only take cash. A manual credit card swipe took to long and receipts would always get wet or lost. Simply plug square in my phone, swipe cd, and quick sugnature and the funds go right into my bank account. Even better, thêre is a tip option thát already had tip pêrcentages calculated. One of my greatest assets on my food truck!

Cons: The adapter can get bent easily if bang around too much. It is pretty small and can be lost quick. However, they relatively inexpensive and can be replaced with hardly an impact on my budget.

Overall: 10 out of a 10 for me! Convenient, quick, affordable and one of my greatest food truck weapons! Never lose a sale again with this brilliant device.

I dont know why it took me so long to try!

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So the first thing about this POS system is that it so user friendly and easy to use!

When I first though about using a POS system I was worried about having to learn about accounting and such, (Was cash only) and it was so straight forward as far as the fees .

There was no hard intimidating arithmetic involved in the process, that for whatever reason I expected....

So this has been great to help INCREASE sales because well most pepole these days dont carry cash, so vendors need to get with the times.

I also like it includes tipping, and sending them and email so that helps build your emailing list up too. so lots of pros here, Also to I find the Square system super pretty!

Cons: I really cant think of any cons, but the thing that I like the least as a consumer is the cost , LOL It would be nice if it was cheaper, maybe they can offer different plans for smaller or larger companies? Which they don't, so I suppose that can be a con for you.

Overall: It gave my business a really nice boost in revenue that i didn't realize i was loosing all along.

Also super glitchy and the card reader never seems to work right.

Apr 24, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money

Pros: The idea is the biggest pro about Square's Point of Sale System. It's an incredible idea to be able to plug a card reader into your phone and get paid. However, I have used this for a few years now and have had so many issues. They DO give the option, thankfully, to type in the card number manually, so the transactions will still work, it's just frustrating and often time-consuming.

Cons: The application is often finicky and will shut off sometimes in the middle of a transaction. The card reader has only worked for me a handful of times in the past three plus years I have used it. I can also hardly ever get a hold of the customer service representatives to get any type of help.

I think Square beats all of its competitors due to its simplicity and fast deposits.

Jul 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This platform has competitive fees, and is easy to use. I mostly use the little square swiper from my phone. The money received is always deposited quickly into my bank, and I can pay a little to have it accelerated further if I choose.

The company made it easy for me to take FHA payments with a minor application procedure.

On the computer, it is easy to send custom invoices to people, and easy to follow them up.

I see no reason to use any other software to take payment from clients, in person or remotely.

Cons: I would like it if the reports were more user friendly and customizable. I'd like to be able to access the specific info I require with less steps.

Use square if you're not a square

Aug 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Square to me is one of the more popular POS systems. Turns any iPad (or phone) into a point of sale tool. The screens are easily customizable, easy to use when we had seasonal selections or special discounts. I also really like that square keeps a record of what customers have used square in the past and will offer to email / text them their receipt. Easy to use for when looking up past orders and gives you analytics for how much you've sold hourly today vs last week. Lots of neat tools to explore how much you're selling / making. And there's a function to track your customers visits and give them freebies! And with an attachment, if your internet goes down, you can transform your phone into a POS tool.

Cons: No cons, other than when square goes down (which only happened twice in my two years with it).

Square makes mobile processing super easy!

Dec 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The easy functionality of each component that Square offers.

The reports that Square generates are easy to interpret from a perspective of integrating into accounting/bookkeeping software. The fast turn around with deposits is really excellent as is the actual equipment, everything is so streamlined and easy to use whether we are inside our storefront or in the community using Square for offsite client payments.

Cons: The only negative for me was initially getting used to the per transaction fee being withheld immediately. In the past I had been used to the payment processor fees being deducted in a lump sum at the end of each billing cycle.

I would never switch to another POS/merchant processor

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it is intuitive. Everything is drag and drop. I rarely need help, but when I do, answers are easy to find. I've only seen them crash once in 4+ years and their team was extremely responsive.

Cons: I think the Employee Management tab could use improvement. I also stopped using the Loyalty feature, as I didn't see that it drove incremental business... just gave free stuff to people for doing what they were already doing. I heard they're rolling out a new loyalty program, so I'm anxious to hear what that includes.

Overall: Our merchant processing costs are significantly lower. If you have a small budget , this is better than traditional merchant processors.

Great simple POS for small shops

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to setup

Affordable processing

Good invoicing system

Very easy to customize

Simple

Pretty design makes it easy to use all day

Cons: TERRIBLE at handling shifts and tips, even if you use their payroll or timeclock add ons.

Payroll and timeclock addons are very expensive

Did I mention tip handling? If you don't have employee management on and you have multiple shift workers sharing a register and pooled tips it turns into a Custom Report nightmare.

Overall: Square POS enabled us to add a POS to replace our old cash register for the minimum expense. Much more affordable than competing products but also has far fewer features and poor support for tip handling.

Easy to use

Oct 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We have two accounts and use this for a donation based Coffee shop at our church and other ministry events. It is run by volunteers and works flawlessly. Square Point of Sale is easy to use, quick, training is minimal, and it takes all the hassle out of credit card purchases.

Cons: Overall there aren't many cons with square. I'd like some adjustments made in the software to make it easy for volunteers to use it instead of employees but that's on the back end and isn't that big of a deal.

Overall: We use two accounts. One is exclusively for our coffee shop ministry. It is easy to run and works every time. We have the square stand and the wireless chip reader. It has made our coffee shop line move quicker and allows our volunteers to focus on the customer not the credit card process. Our second account is used to resister people for events as well as sell merchandise. We use the portable swipe devices for this and the mobility reall makes it convenient.

Square takes a their cut so you have to build that into prices but we've found that the ease of use and convenience are worth it.

Square POS helped me start my photography business

Oct 04, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that Square POS is easy to use and I could build out an inventory list. I like that I can take payments anywhere I would take photos and I can manage my books on the go. The ability to add additional user came in handy when setting up to take photos at military balls and prom so I could take pictures and have someone man the sales table.

Cons: I do not like the fee's to process credit cards and some things like to enable gift cards I had to log in on my desktop.

Overall: I used Square to take on site payments to ensure I was paid on time and not have to wait to take payment. I also use it to manage my inventory and issue gift cards.

Most recognizable, easy to use, and convenient for field sales.

Jul 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Our technicians use Square in the field and on-the-go. It is easily recognizable as a credible payment processing service to our customers and sending receipts is incredibly simple, especially if the customer has used Square before with any other transaction. Note-taking, history, and refunds are all very user-friendly and there is nearly no on-boarding/training process necessary for new employees.

Cons: Cost per swipe is a little high, especially if the card is not present or the swiper isn't working and we have to hand-key the payment. Other than that, it's a great reliable software!

It gets the job done, but the system could be better.

Mar 07, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money

Pros: I like that I am able to add pictures of my items for easy visual location in the system. It is easy to add items and remove them.

Cons: The inventory system we use is not compatible with Square which makes it very hard to do inventory. When I called and asked for this issue to be resolved I was told it was being "worked on," but it never got resolved even a year later. The system can be slow to transition between tabs. Also, getting a hold of customer service can be difficult because you need a customer code and this can be hard to locate for other employees. We also had issues when Square has signed us out, and my staff could not use the device code to log back in, I had to give them my username and password to get signed back in.

Great POS system for a great price

Jan 07, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Great for all businesses

Connects to Bluetooth recipt printers

Cons: Only works with Star printer not Epsom

No Square loyalty or Gift Cards yet

No offline more in Australia

Overall: Square is a great app with amazing features. It has a clean interface which helps a lot.

When introducing Square to one of my clients they loved how easy it was to use the app with adding items to adding and rearranging items on the POS screen. The easy to use interface was great for them as they are older and they don't really understand technology but now they are waiting tables with their iPhones. They love using the Square Referral program to get free processing with their friends which make the experience a lot better.

The cost of Square is also amazing with no monthly fees and the payment terminal. It's an amazing alternative to the banks.

The only draw back is they haven't released Square Loyalty and Square Gift Cards in Australia so it is lacking some of the most important things a business needs to grow but they promise me that we should see some progress by the end of 2017.

SQUARE FOR THE WIN

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I loved square. We moved into quickbooks with invoices to help with tax season but I did love the ease and use of this product. Being able to take cards on the spot and track invoices was a huge help. I used it for four years and it did get better every year. Worth the money.

Cons: It would have been great if it let you link it to quickbooks to help with the tax season. I don't know if this has been added or not but it was the only reason we moved on. Customer service was helpful and the payments to the bank were always on time.

Great Point of Sale Tool

Sep 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: With Square Register we have the ability to easily and quickly move our customers that are buying itmes not covered by their insurance, through our showroom with out waiting for the Computer Driven Software we need to use when customers are getting items that will bill through insurance

Cons: We have been using Square Register in our Corporate Showroom for a few years and I have nothing that I don't like about it!

Overall: Easy to set up products and users. We liked it so much in our Corporate location we just rolled it out to our 11 Branch locations!

Great for start ups, pop ups and all Entrepreneurs

Feb 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like its sleek design and ease of use.

It was super easy for me a newbie to learn how to use this in less than 3 min.

its great because you can tie in you inventory, add pictures. (which sounds stupid but is great for marketing/getting repeat business) . I love the tip option at the end. Their cost is pretty low, compared to other POS systems out there that require all kinds of other grab. Again the easy of use and the visual appealing-ness of square are what have kept me using it. i have tired a couple others because you never know if the grass is greener on the other side! but i keep coming back to square pos and its what i recommend to everyone .

Cons: The only con is the % but again for the ease of use, i dont think its an outrageous fee, however if your business is running on super low margins than maybe you dont want to use square...

Without Square my business of one couldn't afford to take credit cards

May 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: With Square it's easy and affordable for a small business to take credit cards and contactless forms of payment such as Apple and Google. As a healthcare provider, I can also take FSA and HSA cards. They're brilliant for having an offline mode of taking payments for when their servers or my wifi are down.

Cons: I honestly can't think of anything I don't like. I've never had an issue aside from their servers being down for part of a day, but I was still able to take payments in offline mode and was still paid on time.

Square makes my invoicing life easy!

Feb 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I use Square as one of my main invoicing tools. They have a very user friendly back end and I can quickly manage money and invoices. They have a a lot of great features that I love within the invoicing system. They keep making it better, Any issues I have had their customer support was great in amending quickly

Cons: It is way too easy to accidentally signup for their add on features. I wish they would have a confirm button before they automatically enroll you into one of their add on they you accidentally click on.

Capterra loader

Excellent POS

Mar 09, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use and to setup. It can be integrated with inventory software which is a big help in my case. You can turn your mobile in a POS without any extra hardware and it's perfect for small business. The design it's simple but elegant and you can customize your receipt

Cons: The integration doesn't work as good as it should. There is no real time sync from Square POS to Inventory manager. If you have an online store it could be a problem. It works for what I need but they really should improve that feature.

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Extremely useful POS

Oct 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Back in my days as a server, Square was (and still is) a powerful POS solution for restaurants. So much time can be saved in the front of the house by being able to see back of the house status without having to make the walk back, especially in large restaurants. Course items and table status and layout are very simple and intuitive to use. All in all, Square makes wide acceptance of credit card payments and inventory integration make life a lot easier. Also, the pay a fee per transaction model is very fair.

Cons: The card reader is not always foolproof and sometimes there are problems with newer model phones. No major cons, however.

Capterra loader

Square Point of Sale makes it so easy to run your own direct sales business!

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I was never great at remembering to carry the credit card scanner with me when I would travel to different events in the area. It was comforting to know that Square Point of Sale didn't require a credit card reader to be used every time I needed to take payment from someone. Being able to switch to manual mode made this app super efficient. Additionally, the ability to send a receipt multiple ways, as well as sign others up and receive free processing, was absolutely genius! I still have the app on my phone even though I don't use it as much as I used to.

Cons: When I initially signed up, I opted for the free credit card reader (non-chip reader). It was only supposed to take a couple days/weeks to get to me. I waited and waited, then tried to reorder another one. It said the order went through, but that one never showed up either. I finally had to call customer service to have them send me out a reader. It showed up a couple days later, but by this time, 3 months had passed since my initial sign-up. I think there should be an easier way to go about reordering another reader and actually receiving it in the mail when I should have. Overall, that was the only issue I came across.

So effective, easy and affordable we got rid of our credit card machines

Feb 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Square was so easy to use in our retail locations we got rid of all our credit card processing machines and replaced them with Square readers. Also, being able to go mobile with our payment processing allowed us to take cashless payments away from our stores.

Cons: Our only issue was having to share account login info with employees when managers were not around for payment processing.

Overall: Switch from your old credit card readers to save time and money. This is so much better than old credit card processing stations.

POS simplified and accessible

Sep 07, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Square has an offline mode during which you can continue credit card sales if wifi is temporarily down - which happens in small remote towns. You can easily customize your sales screen with categories and items, fixed prices, customizable on the spot prices which allows for flexibility with business and consigned artists.

There's a lot to like about square.

Cons: It's a trade off for all the services that square provides - they simply do what you might be able to or would take you a long time to do for a fee. Which is fair. I like the signing with the finger feature but the whole screen is signable which confuses older folks - their hand will touch the bottom of the ipad and they keep signing not knowing what's wrong... The only other main issue I've encountered is a screen change requirement for retrieving a receipt if a customer is like 'no...' click no 'no yeah, I'd like a receipt'. It can take forever to switch from the sales screen to transactions during which the customer will give up on a receipt and your screen is still frozen for the next customer.

Overall: Really great software... accessibility on the go and in remote places... great job overall square.

Easy to use, great features, can't beat the price and credit card processing

Jul 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: After vetting many POS systems, we came back to square because of the transparent credit card processing fees. Marketing, Loyalty, time clock, and Invoicing systems are easy to use and have great functionality. Because they're built-in, it limits the need for multiple systems and clunky adaptations.

Cons: Square is sometimes a bit behind in developing new features. However, to their credit, they do respond to requests for new features and often incorporate them.

Capterra loader

My go to credit card processing unit.

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the portability of this software. I can be signed in on my cell phone, tablet and computer and use it anywhere

Cons: I would like to be able to set up reoccurring payments for those who pay for services as a membership base. It is also difficult to save a clients card info. The help given doesn't give instructions on how to set that up.

Overall: I am able to accept credit cards at a reasonable fee. It makes making money easier. I also don't have to worry about going to the bank on a daily basis.

Capterra loader

Sales while on the go!

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I can use this in conjunction with my smartphone, so I'm able to take payments from almost anywhere! I am glad I have a Samsung though, as the reader I have uses the 3.5mm headphone jack that is missing from current iPhone models.

Cons: I have found nothing I dislike about this software! It has been reliable and responsive, and the app doesn't even crash on me. Great!

Overall: I will continue to use this app, as it works beautifully and is reliable!

Simplify your life

May 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Square app is amazingly easy to set up and use. Within a few minutes I was able to set up a profile and link to my bank account. I spent another few hours setting up my inventory, and linking to pictures of the inventory. The ability to manage sales, taxes, and inventory all in one app is time saving and lends to efficiency. The training for my assistants was minutes, as the program is easy to understand and sales take few steps to complete. No issues with connectivity, even in areas where the ability to connect to cell towers might be questionable. The option for off line use is helpful should you find yourself in that situation. Transactions simple process as soon as you connect.

Cons: I couldn't find one thing I didn't like about this app, well maybe the fees, but that being said they are extremely reasonable and for the convenience of being able to accept credit cards at remote locations well worth the spend.

LOVE Square. Use for all my payment processing.

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I have never had any issue with processing payments through Square. Funds are always in my account the next day and the notifications I get are instant. My clients never have any issues paying invoices, processing their credit cards, etc. The interface on both web and mobile is extremely well designed.

Cons: I don't really have anything bad to say. I have enjoyed using this platform so much I have never even considered using anything else.

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Makes managing my business easier

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I operate booths at several farmers markets. Square allows me to view sales at any market anywhere I am. The reports that square offers makes managing my business easier. At tax time i have all the information i need in front of me. It makes cash management easy. I also love the extra features like employee managment.

Cons: Some options can be confusing to utilize

Overall: Square allows me to offer multiple payment options for customers at an affordable price

Capterra loader

Square for Your Business

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Square is so easy to use! Installation of the device is straightforward. Downloading the app is super easy. Plus, their customer support is so helpful and friendly with all of your questions and concerns.

Cons: My least favorite thing about Square is the take a percentage off of my sales. But, that's to be expected with this type of service.

Overall: If you own a small business with an available store front I highly recommend you use anything Square has to offer you.

Capterra loader

The best Point of Sale software I have ever used!

Jul 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is super easy to use! From adding inventory to selling your products everything is done with just a couple of clicks. Compared to the competition there is more features and most importantly lower transaction fees with Square. If you ever have an issue, customer service is available very quickly! I highly recommend this to everyone who is starting out with a new company or is tired of their current POS system.

Cons: I currently like everything about this software. A couple months ago I would have said I wanted more features to those who are self employed. However, this was fixed with them adding loyalty programs and scheduling.

Overall: I can now take credit card payments, have a loyalty program, gain new clients, schedule appointments and much more.

A little pricey, did not play well with Quickbooks

Aug 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Everyone loved when we used the Square register! We used the ipad swivel stand and cash register setup and our customers always commented on how easy it was to process their payments. The clean open interface made it easy to place orders and process payments.

Cons: I tried to export historical payment data into my Quickbooks software, and it did not transfer over well. I had to go through 3,000+ digital transaction numbers to match them with their counterparts in the QB system. For a program that is marketed as compatible with Quickbooks, 10 hours later I would have to disagree...

square

Aug 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: NO MONTHLY FEES

COMPATIBLE WITH TABLETS AND MOST SMART PHONES

AFFORDABLE CARD ACCESSORIES

EASY TO USE

PERFECT FOR SMALL BUISNESSES

Cons: DOES NOT OFFER REPORTS ON CREDIT CARD TRANSACTIONS

CHANCES OF POSSIBLE HOLDS ON TRANSACTIONS IF AMOUNT IS LARGE

Overall: OUR EXPERIENCE WITH SQUARE HAS BEEN GREAT WE USE THIS EVERYDAY AND WE NEVER HAVE ANY PROBLEMS CUSTOMERS SWIPE WITH EASE AND ARE ABLE TO ACCESS RECIEPTS WITH A SIMPLE TEXT OR EMAIL. I HAVE NEVER HAD AN ISSUE WITH SQUARE.

Square is super easy and ready to go immediately

May 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It really does not get any easier to use then Square. You can have a no contract card processor set up in minutes, offer swipe and chip readers at no cost, and of course you can key it in.

Cons: The processing fee is just too high. then you have to either pass it on, or as your transactions get larger look for a more affordable processor.

Overall: As long as you have small transactions or willing to charge extra for using a card this is great.

Capterra loader

Square for Small Business

Sep 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Square is the most convenient way to accept payments as a small business without a storefront. I work as a photographer, so most of the time, my clients are paying me on-site. I simply use my phone and the Square reader to swipe their credit cards.

Cons: My only complaint about Square POS isn't about the software, but about the reader. If often takes multiple swipes before it will read a card (even new cards). The readers seem to have a short lifespan. When it won't read a card, period, I have to manually enter the card number, which causes Square to take a higher fee from the payment.

Overall: Overall, Square is the most convenient and safe way for me to accept payments from clients on-site. Though I do occasionally run into issues with the card reader, I continue to use the software and probably always will.

Easy to use for customers and sales associates

Aug 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: From an employee and management perspective in both restaurants and retail, Square is easy to use and train others on. The customization makes it easy to control how users navigate through the screens modify items, and it's easy to use custom prices, discounts, and tipping.

The ability to save emails (to send receipts) with attached credit card numbers is a plus for us and regular customers.

Cons: Very few issues in taking orders and processing payments. The back end (reports, customization) has a bit of a learning curve but is also relatively simple.

I love square

Sep 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love every little bit of square. The functions it offers, the simplicity, the updates they do are always amazing and easy to use.

Cons: I honestly don't have any complaints about the software. The only thing I could maybe have an issue with is the card readers don't last as long as I'd like, but the business I use them with has a lot of customers so it makes sense why the card readers don't last as long.

So Easy to Use!

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use and learn. I have been able to teach the app to multiple employees with no problems.

Cons: I wish there was an easier option to print a receipt. We have a lot of older clients, so they don't email or text. I am able to print a receipt, but that requires me to log in on my computer and print the receipt. It would be great if that was an option within the app. We use an ipad for payments.

Square payments for Chiropractors

Oct 01, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that the square payment system is easy to use, mobile, and it is an inexpensive way to process card payments. I also like that I can use it on my ipad, computer, or phone.

Cons: One of the things that I highly dislike is that if a card is manually typed in there is a higher processing fee, which I don't find necessary. Aside from this there isn't much to dislike.

Overall: Overall I have had a great experience with square point of sale. It has been a quick, easy, and reasonably priced option to take card payments as I start my business. It is very easy to use, quick to use, and is portable. So far I have used this for the year of 2018 and it has served me well. I will upgrade to a better processing system that square has to offer in the future, but for now the basic card reader does perfect.

Simple & Easy

Sep 17, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use, with a search function that will speed your process if you do not have a barcode scanner. It integrates quite well with Velocity for customer rewards and keeping data. A great feature it has is also the access to email receipts, even if your customer has never shopped before (only if they've used Square before)

Cons: The signing process could be a bit smoother, maybe supply a signature pad instead of having the operator turn the unit to the customer to sign. That way you don't surrender your store device to a stranger.

Extremely convenient and easy

Feb 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Love that this program is free with Square! It's so easy to use and it's so convenient to have on both your tablet or phone so if your tablet dies, you can just grab your phone. It saves all your items and preferences which is awesome.

Cons: There really isn't much that I dislike about Square Point of Sale. I would say the credit card chip reader is a bit slow to process (but aren't they all?)

So Simple for a Small Family Run Coffeeshop

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software saved our store at a time when we needed it most. We were previously using a different POS system and the CC charges were literally killing the small business I worked for. On top of that, inputting tips or changing up the menu to add or remove seasonal items was a nightmare. This seemed to have every solution with easy to reach customer service reps who helped us with our transition.

Cons: Like all new software, the only bugs we really had were issues that no longer even exist, like the short lived square wallet app.

From Beta Tester to Long Time User

Oct 30, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Doing POS on my smartphone with one, tiny little attachment is fantastic. There are other options that offer the same type of thing, but the originals still seem to be the best.

Cons: I wish it was more intuitive when adding items.

Overall: We have used Square since its beta testing period, and haven't looked back. The rate is great, the ease of use is better than any other POS I've used, and it has more features now than ever before.

Great Credit Card Processing for Small Businesses

Jun 27, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The app and website log on are so easy to use. The sales reports and any other reports are so easy to find, print, and read. Creating customers and invoices are all a plus. This software is just perfect for small businesses like mine. There is not a separate monthly fee you are charged to keep your account active. You are only charged when a card is swiped or entered. This is a great tool for small businesses who do not have a credit card terminal

Cons: The fees are a little confusing because they charge a flat rate plus an additional and that is a little hard to follow but other than that, no complaints. The fee is still small compared to bigger banks.

Overall: Major benefit is being able to process credit cards as a small business. Most banks require a per month fee and major processing fees but with Square, you only pay processing on each card entered or each sale entered. This is really helpful considering my businesses is small.

Best POS I've every used

Jun 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Employees can be trained within minutes to use the system. Highly intuitive interface, great reporting. Easily hooks up to printers, cash drawer, barcode reader. Adding items to inventory is pretty painless. Compared to the other POS systems I've used in the past, this one wins hands down. I also use if for gift cards. Customer service has always responded to my queries.

Square POS is the easiest, free, and most trustworthy POS platform to use

Jul 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I have never had an issue with Square POS. I can easily add items to my dashboard for my customers to purchase. With the option to add tips and discounts to each clients transactions, it takes only a few seconds to check some one out. You have the option to buy a mobile swiper and use your cell phone or tablet or you can buy the entire POS docking station that can be set up on a counter.

Cons: My least favorite aspect of the POS software is that it has two different interfaces when you go from mobile to computer. It's more difficult to add items on the mobile and you can get confused easily when selecting or deleting items if you haven't been using it for a long span of time.

Capterra loader

A Whole Lot to Love

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Where do I start? We've used this both as a consumer and as a vendor and it continually proves to be an excellent sales tool. Most of our purchasing is done through our own software/shopping cart, but we always use square at events/tradeshows/and other outings. For such a simple tool, it offers an incredible amount of versatility. We have well over 60 different products and many of those come in varying packs and combos. Square makes it easy to categorize and order each type into an easy-to-follow form for our customers.

Cons: Nothing, really. The usage fee is minimal and well worth the benefits it provides.

Overall: A must-have tool for any small to medium sized company, or for those that take their business on the go.

Squre POS makes invoicing and mobile checkout a breeze.

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The Square UI makes it extremely easy to manage products, customers, and payment, even on a mobile device. Categorizing items and prices is easy and intuitive and sending invoices is a quick and simple process. Being able to see basic transaction metrics at a glance takes guesswork out of your income stream.

Cons: I've found nearly no downsides to Square POS. The one confusing occurrence on my Android device is that pressing the Back button on my phone after sending an online invoice takes me back into editing the invoice instead of back to the home screen. Doing this without realizing has left me confused and unsure of whether I've sent invoices a time or two.

TERRIBLE EXPERIENCE

Jul 24, 2018
1/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Pros: Square is mostly free and easy to use. It's easy to set up and is portable so it can go whereever you go.

Cons: Terrible customer service. Be cautious. They can shut down your POS system and keep your money hostage for no reason. Then, it takes them MONTHS to "investigate" what went wrong. The same thing has happened to many people. Do your research and beware.

help me with money counting and how how i make daily.

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: super easy to use, many different options. it count how much and what the order is, organize every order for me as well, also add up end of day sell which is a plus. great to use, and it was super easy. had no problem using this. used it with the card reader as well. great for small business, and great for like catering, farmer market and food booth. i enjoyed using this app daily . also it send invoice which is a plus.

Cons: just lags and at time have to close the software and reboot it

The Square was a great and easy to use application.

Apr 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Square was really easy and convenient to use. it provides many functions likes, it allowed you to create coupons, the reward programs and etc. Also, it's awesome that able to show the history of transactions.

Cons: what I like the least about the Square is that you have to manually apply the discount to an individual product. Also, the card reader machine always disconnect when transaction not make.

Overall: I think this software just brings business owner to another level of managing transactions and created convenience for the customers.

Great device for processing payments

May 28, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: This app is great for business or personal use for taking orders of all kind. The reader works well and has little issues running credit cards

Cons: The problem is trying to connect employees to the system. It's very difficult to send or create a profile for an employee. And it is just as hard to connect them to the account.

Overall: The ability to take payments anywhere

My go to POS system

Feb 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use software with the convenience of transactions wherever you go. Simply inventory management or type in the cost to charge. Invoicing was also extremely simple on the software.

Cons: The transaction fees are not the lowest. That being said, when you account for the monthly and startup fees that other softwares will charge, this can't be beat.

Easy, quick, and increases efficiency

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The point of entry is so simple! I work with volunteers and normally you only have a few minutes with someone, especially at events, to teach someone how to use Square. People learn in about 5 minutes how to ring a customer up, which is a life saver! It is simple and not intimidating for first time users. The other great feature is the data you can collect with Square, in real time. It has helped us eliminate inefficiencies but also check out our sales in real time so we know how much we've made, hour by hour.

Square also can collect customer information so we can reach out and create long term relationships with customers.

Cons: Not much besides having to make sure you're always connected to the internet. If you're network goes down the system does too.

Overall: Quick and easy training for volunteers! Great collection of data as well.

easy to set up small business

Sep 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They make it REALLY easy and simple to set up employees and contractors on the same account, while keeping my information confidential.

Cons: Giving a higher percentage of income to Square when I have to manually input the numbers -- this is a rare occurrence, but still feels unfair if it is a hardware malfunction or a unique payment issue.

Overall: It is easy and reliable.

Decent POS via square

Nov 06, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: That it is a fairly decent POS system, but lacks some functions that I need...The customer support had some dificulties helping me understand some functions as well.

Cons: The customer support had some difficulties helping me understand some functions as well.

Overall: I have been using Square POS for some time, and though it is easy to use, I have had some difficulties, as well as getting help from CS.

Absolutely great. Our experience has been PERFECT

Mar 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Squares software is so easy to use and very user friendly. It is low cost and nothing to get started. Their swipe readers are free and who can beat that? No contracts or annual fees, either!

Cons: The software for new technology is a bit high priced. They also need to make signage bigger for larger retail spaces

Overall: It has made credit card processing painless

Phenomenal Software, Support, and Results

Aug 08, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Square POS is the easiest point of sale software I've ever used. It transformed our front desk experience for both our staff and guests.

Cons: The only downside has been that Square does not currently track commissions for staff at our salon. If it had this feature, it would be our all-in-one solution.

Overall: We were able to streamline our point of sale and customer experience.

Easy to use, quick deposits

Jun 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Square is very intuitive to use for both invoicing and on the spot transactions. They deposit funds much more quickly than their competitors. Refunds are also very easy when needed.

Cons: I miss the days when Square's fees were lower than their competitors' fees, but the pricing is pretty standard across the board now.

Overall: Ease of use, fast processing

Makes Point-of-Sale Transactions Easy, Organized

Jun 10, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Keeps sales organized - not just those by credit cards run through the card swiper/chip dipper, but you can enter in checks and cash payments as well. Like a regular register, it can tell you how much change to tender for cash payments, which can otherwise be tricky in a time-pressed situation. If needed, Square can help you track inventory, sales data, and activity from sales people in other locations.

Cons: I tend to get confused when trying to go from the register menu to the item library menu as they look so similar. Sometimes I have to make a quick, on-the-spot adjustment to an item price or description with the customer right there, and I end up fumbling a bit until I find the editable item listing. Just takes practice.

Love our Square POS

Feb 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money

Pros: Easy to set up, create Marketing campaigns, run reports and see trends.

Easy to add and remove products from any device.

Cons: It crashes a lot after updates. Fees for everything, there are no free services. Invoicing was free when we started now it costs too much to mess with so we use excel for invoicing. It just adds an extra step.

This product is extremely easy to use and super convenient.

Oct 10, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is some of the easiest, user friendly software I've seen. It's also incredibly convenient- able to connect to any audio jack on a smart phone or tablet. I've used this product on several different occasions, from when I was a bartender (when we were having computer issues) to special events and non-profit events I've worked throughout the years.

Cons: Honestly, from the user's perspective, the only slight "Con" I could think of is sometimes the square device moves a bit when sliding the cards, so you have to be mindful of that while swiping. You get the hang of it quickly though.

Overall: The software comes in handy extremely well when selling items for special events, or even if you just want an extremely mobile means for accepting payment.

Small Nonprofit Square

Oct 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Square is easy to use and economical. We use square for our nonprofit. We have two locations under one account which is nice. One is set to our thrift store. We can process credit cards at a low fee and track cash paid at the store all in one easy location. The second location is set to the main nonprofit for when we attend event and sell things. The phone app is awesome!

Cons: Honestly, I cannot think of anything I do not like about this software. Square is easy to use and allows for everything regarding sales.

Overall: Overall, great nonprofit tool for processing payments. This is not for donations, but for events when you sell shirts or things with your logo. This is a great tool for our thrift store!

great product for todays businesses

Nov 07, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love how you can access the information and use it on multiple devices.

Cons: does have a slight learning curve to it and if you are not computer literate it can be a challenge to pick up on.

Overall: Square has definitely helped our business grow with detailed reports and has made it easy to share information with our accountant much faster and with way more detail .

Capterra loader

An easy and portable way to get paid

Sep 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The square system is easy and convenient and convenient to use. IT connects well with both iphones and android devices

Cons: It sometimes loses connection to my phone and it can be difficult to re-connect. May have something to do with the Bluetooth software

Overall: Overall I find using Square easy convenient and a fast way to charge my clients

Works like a dream

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Square is a dream for small businesses! It's easy to use, a trusted company, transparent and I've never had any issues with it and I've used it for over 7 years.

Cons: There's not one thing I don't like about Square.

Overall: It's great! The fees are very competitive, the deposits are quick and I love that I can send invoices for the same fees.

very useful app for small business

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You can accept payment with your mobile phone, so you don't need to have even a separate telephone line. They send you a free reader that is easy to install and use. Customers are really amazed with this technology. No set up fees.

Cons: I don't like that some cards are not accepted, like debit cards. Price for usage is higher if you don't use provided reader but just punch the card number.

Overall: You can accept visa, master card and american express payment by using you mobile phone or tab.

Smart Restaurant

Jul 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am using this software more than 1 year.

*cloud base *open ticket *pre define ticket. Easy to manage product list and manage stock very easily.free software.rasy to operate

Cons: I am using this software in portugal.in apps Lots of option available in USA but not in portugal. There is no option to make a menu . For stock count need to add composites items (when we sales burger need to deduct inventory lettuces onion ketchup)

Overall: Easy to use . Free of cost.lots of option to manage my Restsurent

Capterra loader

Easiest Way To Setup a POS System

Oct 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: If you are looking for a very simple and easy to use Point Of Sale System then Square is what you need. You can literally have a system up and running within a hour. You don't need any IT experience to setup / use this system. They can't make it more simple for you to get a POS system for your business. I can't talk highly enough about the product or their support.

Cons: Missing features that some of the larger more expensive companies have.

We have been using for years. It is basically easy to use and set up for payments is basically easy.

Apr 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: The ease of it. The fact that we can set up user accounts. We can taylor to our needs for items and lock down when needed

Cons: We wanted to change the owner to our company vs an indiviual and were told we had to close accojnt and re set up. Customer service was not much help and that solution was not acceptable

Much easier than QB POS

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So much easier to navigate through than QB POS. Plain and simple!!!

Cons: The only down side I have found so far is it like everything else, on the web. So if there is an outage you are without sales.

Overall: It was cumbersome to migrate from one POS to another after years of use, however it has been a significant welcome change in our office.

Square Just Makes My Life Easier

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to setup. Easy to use. Reasonable fees. Super customizable. Square is one of my essentials. I've used it since the day we opened and have never had a single issue or complaint.

Cons: No complaints. Any issue I've ever had was solved quickly and efficiently by Square customer service.

The Tea Room works like a fine tuned machine with this device

Sep 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use clean and handy not complicated for clients to use ....would like to have 2 or 3 on hand just in case I lose one or misplace it.

Cons: Still unable to use the tap device......would like an easy access on the spot for trouble shooting

Overall: able to track tips /tax etc and client info for promotions.

Great service for small businesses

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can use this with a handheld device or purchase the equipment and use for customers to scan their card or insert their cards that have chip readers. The payments are quick with little to no crashes in the system

Cons: I don't have any cons to report about this particular software due to never experiencing any problems since beginning to use this system over a year ago for my business

Overall: The biggest benefit I have for this system is the ease of use for patients and staff

Plug and go

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It hooked in to my headphone jack and I was ready to go

Cons: Very high transaction rate for use with device but even higher if it does not work and you type in by hand

Overall: I loved that the device Is free and upgrades are cheap the website is very customizable and fun to use and there transactions turn over is like next day super fast

Square is a great service to have with a Direct Sales business

Apr 23, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I like the ability to track sales and collect customer information to reference at a later time and generate business leads. Having the FREE plug-in unit which is fee-free in the beginning for a period of time when using a referral code and having the ability to promote your referral code to continue to keep it fee-free for additional periods of time is wonderful for someone with a small business. The per transaction fee percentage is pretty comparable to other POS options as well. Being able to accept credit cards using a phone or tablet with the basic square plug-in reader is a game changer with direct sales where you don't have the luxury of brick-n-mortar conveniences that customers expect.

Cons: I haven't delved into all aspects of the capabilities of Square and haven't really found anything I don't like. I have used my phone as a mobile hotspot when WiFi wasn't available to continue the ability to use this product and avoid running on a data plan.

Love it! Works well! Godsend!

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money

Pros: I love square point of sale and have used it for many years now. I can honestly say with the features and the functionalities and have gotten better and better with time.

Cons: Absolutely no problem whatsoever with square. It is a godsend and a must-have for all bases are use of every size.

Square is easy to use and has all the functions I need to run my business!

Dec 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that I can do a POS sale or send invoices. I also like that I can keep all of my customers information in the software.

Cons: I wish I could get more transactions for free or if they could offer a reduced fee depending on what type of business you are using it for, i.e. non profits, etc.

I've used square for 5 years and it's helped grow my business and keep me competitive.

Jun 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the way square links marketing, processing, stats, capital, and so much more. I can run my business on site or on the go with ease.

Cons: I do wish they had a person to person customer service option. Here have been occasions that I would have liked to speak to someone live.

Great cloud based system for restaurants

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Always working and super easy to use. Never had an issue with application crashing or not working when I needed it.

Cons: Not much to say bad about this software. I guess I would like if certain programming of the application was suitable to customize more for my restaurant.

excellent elegant solution for my art studio and gallery

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use and customers appreciate that ease

Cons: the only issue is that the Square system does not process debit payments over $100.00

Overall: This is an excellent low cost solution for me as I only process about 10 to 15 sales per day in my art gallery. No monthly fees and a reasonable cost percentage of gross.

Squre POS

Oct 17, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Love the functionality of the Square system. The dashboard is easy to navigate as well as the app itself.

Cons: Wish the customer service portion of the app was better. They really need to update their websites and give clearer instructions on how to active a giftcard

I use Square constantly. I like it but there are a couple of things I could like better.

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use - my favorite feature is the instant deposit option. For an additional 1% fee you can instantly deposit your transactions (over $50) into your bank account without waiting the normal time for it to clear and post to your account.

Cons: I wish it would allow instant deposit for balances under $50. I do not yet have a bluetooth card reader, and my plug in card reader will not fit in my iphone 6s without taking the case off of the phone. My case doesn't come off, so I end up paying a higher fee per transaction for manually entering the card information.

Overall: Ease of accepting credit card payments from clients anywhere, anytime.

Capterra loader

Game changer

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and mobility. As well as invoice options.

Cons: 2.75% processing is a little high i wish it was a tad lower.

Overall: As a small self run business square has help me cut ties with traditional merchant services that make you sign long contracts. I can process payments as well as invoice clients i love square!

Square rocks!

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Super intuitive and transparent on the processing side. I love that I can customize my POS and make changes rapidly. There's also no monthly fee on top of processing for the service.

Cons: It could be faster to switch between accounts, but not a deal breaker.

One of my go to transaction services for my business!

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Although I have several POS services I use, I have started and still use SQUARE. You are able to create invoices for your clients with ease, the fees are very low as compared to many other services out there. You are also able to link bank accounts, customize paperwork and other documents as well as transfer money between accounts. They also offer access for your employees at different levels!

Cons: Sometimes the transfers can take a few days.

Overall: Definitely a go to for anyone who needs an on location POS. I use the small card reader most of the time, but they offer a register and various other devices. Reliable and secure company!!!

Always a great experience with Square no more guessing your fees always 2.75% no more high fee again

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: With square you always know what fee your paying . But square also gives you social media marketing, time clock and inventory control a+

Cons: Sometimes your funds aren't available when you need them but usually with in 48hours and you don't get statement in the mail

Super User Friendly

Jan 09, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Square POS is a very intuitive and simple system that makes it easy to add and import items to a sale system.

Cons: Square makes you pay for a lot of "add-on" features that seem like they should be included and the interest rate is a bit high.

Overall: Register system and accounting

An easy and quick way to receive your payments

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: From my phone or computer I can receive payments in a fast way giving the option of payment by credit card to my clients. I receive the money transfer to my bank account the next day.

Cons: The percentage fee that they charge for transaction in high.