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Video player which assists firms of all sizes with hosting, live streaming, analytics and article matching.

Product Details

Online video player with video engagement analytics, custom video player skins, and live video streaming capability.

Contact Details

Longtail Ad Solutions

https://www.jwplayer.com

Located in United States

Starting Price

  • $12.00/month

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Support

  • Online

JW Player Features

Audience Targeting
Brand Management
Campaign Management
Categorization/Grouping
Conversion Tracking
Distribution Management
Editorial Calendar
Multi-Channel Publishing
Publish Scheduling
SEO Management
Social Media Management
Video Management
A/B Testing
Ad Inventory Management
Ad Optimization
Banner Management
Conversion Tracking
Mobile Ad Serving
Native Ad Serving
Newsletter / Email Ad Serving
Referrals / Affiliates
Rich Media Ad Serving
Video Ad Serving
CRM
Campaign Management
Faceted Search / Filtering
Influencer Discovery
Payment Tracking
ROI Tracking
Social Media Monitoring
Analytics
Brand Overlay
Bulk Uploading
Closed Captions
Mobile Screen Support
Privacy Options
Social Sharing
Video Looping
Video Streaming

JW Player Reviews

Overall
4/5
Ease of Use
4/5
Customer Service
3.5/5

Showing Most Helpful

Showing 24 of 24 reviews

Showing Most Helpful

Showing 24 of 24 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Bryan C.
Digital & Video Specialist
Publishing, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 10, 2019

“Daily user of JWPlayer”

OverallI think it does exactly what it is setup to do. Manage and host video.
ProsIt does what it's suppose to do, manage video and audio. They have made improvements on the analytics and that has been helpful.
ConsI would like to see "podcast" functionality to the site. Wherein someone can download the podcast if they wanted to. Manage podcasting better. Video, they are desperate for an EASY way to add clickable functionality to the videos we upload. Right now it is cumbersome and awkward. It does not work very well. More "YouTube-like" when it comes to adding a clickable link to me, is a key component missing
Reviewer Source 
Source: Capterra
September 10, 2019
Verified Reviewer
Computer Software, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Features
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 19, 2018

“Player is awesome, platform can be pricing/limited”

OverallGreat player, make sure you look around if you're not a company that's OK spending a lot of money on the platform if you choose to use JW platform.
ProsThey've come a long way, staying up-to-date with best practices, and we haven't had a problem with our videos for years now. Very stable and highly recommended.
ConsThey're player is great and would use it any day, their platform is fairly limited in storage and plays etc without paying high enterprise rates that every year we have to negotiate to keep it where we are, the prices seem to skyrocket.
Reviewer Source 
Source: Capterra
September 19, 2018
Verified Reviewer
Publishing, 11-50 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
April 23, 2019

“My point of view on JW Player”

OverallI think it does a nice job overall of dealing with video. There is some functionality I wish would be better, as stated in my pros and cons.
ProsUploading is easy and the dashboard is fairly easy to work.
ConsNo easy way to add a clickable link to a video (as you can in say, YouTube). This really needs to be addressed. Updating is slow, when you make changes to something. I would recommend it deal with podcasts in a true podcast manner, allowing easy (key word here is "easy") download button for podcasts, so people can download an listen to them offline.
Reviewer Source 
Source: Capterra
April 23, 2019
Verified Reviewer
Computer Networking, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
April 9, 2019

“Very good service, but price too high”

OverallJWPlayer is one of the best video streaming solution. You can upload a video and obtain it converted in many format in minutes. The player is very simple to use, well supported on most browser in the market. Speed of network is good and the streaming occurs without interruption even with slow connections. As a plus the Javascript API of the player is very well documented and you can do a lot of customization and automation. The price, in my opinion, is too high. I'm lucky that I've subscribed when it was costing a half, but the actual pricing model prevents its use in small and medium-sized projects.
ProsVery intuitive interface Javascript API well documented Customization of web player Network speed during video streaming
ConsSpace used is the sum of original video and all the versions (on different format/resolutions) Price is very high, specially for small project Limit on both bandwidth and number of plays
Reviewer Source 
Source: Capterra
April 9, 2019
Joe H.
Partner
Internet, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
2/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
2/10
Reviewer Source 
Source: Capterra
March 14, 2018

“This was my video player of choice until recently”

ProsI used JWPlayer for many years in our custom applications. From back in the Flash days and well into the HTML 5 craze, this player served us well. It's extremely robust and the API is better than any other player I've used which makes it a great choice for customization.
ConsAfter buying a license several years ago, I find an email last month in my spam folder from Longtail informing me they would start charging me monthly. For what? They were not hosting my media files and I wasn't even using their CDN. I had a few other less than pleasant experiences with their support team so I finally decided to drop JWPlayer.
Reviewer Source 
Source: Capterra
March 14, 2018
Avatar Image
Amenda G.
writer
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Reviewer Source 
Source: Capterra
March 14, 2018

“Promising”

ProsIt is one of the fiercest competition to youtube integration on other websites out there and that's a fact I appreciate.
ConsI do dislike that you're being limited quite a lot with it. Also the fact that your link cannot be downloaded isn't so great.
Reviewer Source 
Source: Capterra
March 14, 2018
Verified Reviewer
Computer Software, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 19, 2018

“Very easy to implement and customize”

OverallIt's our video player of choice on one of our main websites, and it has proved to be flexible enough to do anything we need it to.
ProsThis may have been the easiest implementation of a tool I've ever experienced. Beyond that, it's so easy to use, you barely have to think about it after a while.
ConsI honestly can't think of anything I don't like. We really haven't run into any problems at all.
Reviewer Source 
Source: Capterra
September 19, 2018
Vivek R.
Business Development Executive
Information Technology and Services, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 30, 2019

“Promising Player”

Pros- Reliable player for contents from flash era to current HTML 5 era. - Video analytics similar to YouTube analytics. - Videos of a business are protected, and can be host in local servers.
Cons- Price is on the high side. - Does not play 4K content properly.
Reviewer Source 
Source: Capterra
April 30, 2019
Avatar Image
jefferson o.
Software analyst
Computer Software, Self-employed
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
January 10, 2019

“Jw player”

OverallMy experience with the jw player is nice due to the fact that its easy to edit media files the way i want
ProsI like the fact that the software was designed to play all types of media files
ConsThe design is poorly done which makes it less attractive
Reviewer Source 
Source: Capterra
January 10, 2019
Mobeen S.
CEO
E-Learning, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
1/5
Ease of Use
1/5
Customer Service
3/5
Features
3/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
March 30, 2019

“JW Player does not work correctly for the international audience”

OverallIn 2016 we signed with JW Player for medical education videos. Our clients were international. JW Player will not load for the majority of them. Just a buffering sign will stay on the screen. Students will purchase the product, not able to watch they will ask for a refund. We had a small team, we will work the whole day long with the customers and JW Player's support to individually figure out the issues. Finally a few months into the service, we canceled the service. I had asked their salesperson before signing the contract if we could cancel if the service did not work. He had said that he doesn't think that JW Player will come after me if I canceled. On top of this, we were given API bills for the API integrations that never happened. After incurring thousands of dollars of customer refunds and unhappy customers we decided to move on from JW Player. We moved to another company and never had the player issues. Three years later, JW Player has surfaced again. Threatening to report us to credit and asking for the $2800 for which we never received any service neither did we receive integration. Even their support team members told us that they understood that our international customers are having a bad time and it makes sense for us to move on. Not only we had terrible service, we had brand damage, unhappy customers, loss of the payments we made to JW Player and now they want more money for the remaining months in the year.
ProsGreat support. (They need it though, considering the bad product.)
ConsThey will get you in a year long contract. Product will not work for the international customers. You will have to refund, support, and have your support team be consumed with JW Player issues all the time. However, JW Player will continue to bill you with their less than ethical pricing and billing behavior.
Reviewer Source 
Source: Capterra
March 30, 2019
Verified Reviewer
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
3/5
Reviewer Source 
Source: Capterra
February 11, 2018

“JW Player is the best in its class, but is it good enough?”

ProsJW is the #1 solution for most companies who make it a priority to host videos on their own servers. Users can track the video's analytics, similar to the YouTube analytics page, as well as customize the video players.
ConsHowever, there are some negatives. The website is sometimes hard to navigate, given the wealth of features. Also, you have to take into account the costs that come with having a feature-rich account. You have to wonder, is hosting your own videos with custom video players really worth the cost of using JW Player?
Reviewer Source 
Source: Capterra
February 11, 2018
Verified Reviewer
Unspecified
Used the software for: 6-12 months
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: GetApp
October 19, 2018

“Misleading Promises”

ProsNothing really differentiates this product from other options that are available. You can do much better for less money and fewer headaches.
ConsThey sell that they are "business" ready, there servers are on blacklists for adult content, their policy is they don't have any, but try telling that to your client that won't allow you content through their firewall. When I discuss it with them, they won't move the servers or do anything about it.. To add insult to injury, after cancelling they still renewed my annual subscription and I now need to fight to get that charge fixed.. A big bag of headaches.
Reviewer Source 
Source: GetApp
October 19, 2018
Verified Reviewer
Internet, Self-employed
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
January 8, 2019

“jw player”

Overallgenerally it reduces the damage of your content like videos being taken without your permission
Prosit is a great software especially if you want to protect you content online like videos from unauthorized downloads it makes it more difficult for people to take content on your blog without your permission
Conshowever it does not completely secure your content there can still be unauthorized downloads if people use some other tools on your site
Reviewer Source 
Source: Capterra
January 8, 2019
Verified Reviewer
Furniture, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 19, 2019

“Easy to deploy web player”

OverallWe use this to play some instructional videos on our webpage for FAQ questions.
ProsIt's pretty easy to deploy JW Player and it runs many video formats.
ConsFrom the user perspective, there are some "skins" that are not so clean but this is easy changed.
Reviewer Source 
Source: Capterra
August 19, 2019
Avatar Image
Brandon S.
Director of Mobile Solutions.
501-1000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 6, 2018

“Easy to use and implement Video Player for websites”

ProsJwPlayer always stays up to date with the newest technologies including, streaming of videos and different codecs. Makes it easy to implement multimedia playback on websites and mobile apps.
ConsSometimes it can be a little difficult to setup advanced features with JWPlayer. Hopefully, they will come out with a standard for DRM protection of videos.
Reviewer Source 
Source: Capterra
June 6, 2018
Avatar Image
Thuvi S.
Manager
Banking, 501-1000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 21, 2019

“Good”

ProsIt has clear view of a hd videos and easy to use
ConsIt has clear view of a hd videos and easy to use
Reviewer Source 
Source: Capterra
March 21, 2019
Danish S.
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: GetApp
December 8, 2018

“video player for your site”

ProsIts nice flash video player for your own site or blog. Customizable and and also have free version which is good.
ConsCan be more customizable. Paid version is expensive. Need more improvements. Customer support can be better
Reviewer Source 
Source: GetApp
December 8, 2018
Adam M.
Owner
Unspecified
Used the software for: 6-12 months
Overall Rating
2/5
Ease of Use
3/5
Customer Service
4/5
Features
2/5
Value for Money
2/5
Source: Capterra
June 7, 2017

“ I have used this project for playing Hi-Rezsfootage for my clients .”

Pros It was easy to download and has a logical interface and a lot of additional features that I wouldn't expect from a video player .
Cons A number of formats I tried seem to quite clunky and did not play back as smoothly as I hoped . When introducing 4K, the problems got worse .
Source: Capterra
June 7, 2017
Kasey B.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Source: Capterra
February 7, 2017

“A really great video software ”

OverallI've used by friends copy once and it was really outstanding, I would consider buying if I did more video work, but this is the real deal with massive amounts of content editing features! You should really try it, its worth your time
Source: Capterra
February 7, 2017
Alexander B.
IT
Furniture, 201-500 employees
Used the software for: I used a free trial
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 5, 2019

“JW Player”

ProsPlays almost any video format you throw at it. Easy to use implementation tools. Very stable.
ConsI have not come up against any cons yet.
Reviewer Source 
Source: Capterra
March 5, 2019
Avatar Image
Tom B.
Owner TJB VIDEO Productions
Media Production, 1-10 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
3/5
Features
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
January 24, 2019

“Works good for simple videos.”

ProsWas easy to setup and use as my 1st player years ago.
ConsNo real problems experienced at the time of use. Have not tried in recent years.
Reviewer Source 
Source: Capterra
January 24, 2019
Verified Reviewer
Civil Engineering, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 12, 2019

“Extremely good”

ProsThis player is the one of outstanding player that i ever had. Pretty features. Easy to use and also high quality application. There are many features have to entertainment your feeling . Great job.
ConsNothing to say about least things in this application.
Reviewer Source 
Source: Capterra
August 12, 2019
Presley M.
Media Manager
Entertainment, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
1/5
Ease of Use
2/5
Customer Service
1/5
Features
2/5
Value for Money
2/5
Likelihood to Recommend
2/10
Reviewer Source 
Source: Capterra
September 8, 2018

“Delivers Much Less Than Advertised”

OverallThis promotion was misleading. It's 50 videos* or 25GB of files, whichever comes first. ALSO, JW uses your tiny storage to store your video and other data JW uses in order to function. So if you have 2 videos that are 2GB each, you'll be using up almost 8GB of your storage. Worst part is I've reached out for support twice and haven't heard back. Wishing I had gone with Vimeo or IBM or anyone but JWPlayer.
ProsThe price seemed to be the only thing JWPlayer had going for it. For 60/year I could host 50 videos*.
ConsStorage caps at 50 videos or 25GB. A 2 GB video takes up almost 4GB of storage for some reason. Zero customer support.
Reviewer Source 
Source: Capterra
September 8, 2018
Verified Reviewer
Publishing, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
March 14, 2018

“A very happy JW Player customer thus far”

ProsJW Player has provided everything we were looking for in a vendor and has filled the gap for our video hosting solution. It's very easy to upload and embed a video using their system.
Reviewer Source 
Source: Capterra
March 14, 2018