RingCentral UK

RingCentral Contact Centre

4 / 5 399 reviews

Who Uses This Software?

RingCentral powered by InContact is a flexible cloud-based contact centre solution which is ideal for businesses of all sizes.


Average Ratings

399 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • RingCentral UK
  • www.ringcentral.co.uk/
  • Founded 1999
  • United States

About RingCentral Contact Centre

. RingCentral Contact Centre, powered by inContact, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations; and bundled, simplified billing.


RingCentral Contact Centre Features

  • Blended Call Center
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics

RingCentral Contact Centre Reviews Recently Reviewed!


Capterra-loader

Postive, ring central works great for our Business

May 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to setup phones, the soft phone is awesome I use it all the time. I like getting ym voicemail in email. Simple cloud managed solution. If you have solid internet the call quality is very good.

Cons: Some times administration can be a little confusing. Usually it is decent though. It is cloud based, when amazon had an outage last month, the phones were down for a bit.

I use this in the recruiting department of a Trucking Company

May 15, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: What I like most is that the real time reports that are available for everyone who uses it. It shows performance and productivity which is useful to gauge yourself throughout the day.

Cons: What I like least about the software is the inability to handle multiple calls at once. I'm unable to put one on hold and answer another which can be very difficult in this line of work.

Good collaborative meeting software but not without it's eccentricities.

May 14, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Great video quality with remote desktop capabilities built in. You can annotate on screen in real time and whiteboard over video.

Cons: Lacks a linux integration which it's competitors have. As well, its a re-licensed product where the oem license has a linux mode.

Overall: Great collab tool thats just shy of being a real UC platform.

Best Business Voip I have used

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I have been using VoIP for a long time now. As far as service, they are very good. Their system is set up for the end user to be able to set up their own system and arrange it however they want. It is nice that you don't have to call tech support every time you want to change a feature.

Cons: The ALL ACCESS is also a bit of a con for some people. Too much power means you can easily mess up the system. You can delete accounts or rearrange the phone tree if you aren't careful. (This is only for super users/Admins)

pros and cons of ring central

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: i really like the ease of the system. its very user friendly and its nice to be able to send different rings for different people.

Cons: i have not had anything happen to dislike the product. the only dislike i have, is you cannot not always see where the calls are coming from. It will show us an internal ext and it will; be an outside call and it wasnt transferred.

Not a fan. Super confusing and unable to do a lot of functions.

May 10, 2018
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: I like the tracking. You can see calls made by you vs your team. Along with talk time and working time.

Cons: Very confusing. Unable to transfer calls from Ring Central Max to Ring Central Desktop App. Freezes all the time. Messes with computer functionality on a daily basis

Capterra-loader

The future of small business phone systems

May 09, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Not only does this software use my number, I have an additional number as well as fax capabilities. It also has text capabilities and the RingCentral features like RC meetings and Glip. It can be used through a softphone, computer, or cell phone/tablet. All of this costs as much as I was previously paying for one line through our phone company.

Cons: It can be a pain when needing to use it on another computer. I have to go into the website, deactive the other computer to use it on the one I am on at the time. It's an extra step that takes time that I usually don't have.

Overall: It's saved me money and given me more capability than my phone company ever could. It's also made it so I can be anywhere in the world working and still be able to use my business phone. It's been a great investment.

Good phone system with a myriad of useful integration options.

May 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The native integration with Glip, allowing us to have our project management and our phone system work in tandem, makes collaboration across departments a breeze.

Cons: The UI, while internally consistent, does start off seeming somewhat unintuitive so it took a little while to get used to how it all works.

Capterra-loader

RingCentral works but could be much better

May 07, 2018
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: RingCentral allows us to host screen shares with our new customers through out the sales and onboarding process. We can walk through their accounts together with multiple people all across the country.

Cons: The worst part about RingCentral is all of the dropped calls and app crashes. We've been in the middle of meetings where calls have dropped or the app crashes on the customers computer. This is especially challenging in the sales process.

Overall: RingCentral allows us to schedule and host screen shares with our potential and new customers.

Ring Central for Office - Best Business Telephone System Money Can Buy

May 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ideal business internet phone system on the market. Everything in one place - telephone, fax, text, zoom meetings, quick chat, you name it - Ring Central has it. The Ring Central App has benefited our business immensely. We can have sales associates on the road and still transfer calls from the office to them; the customer will not know whether they are in the office or on the road. Quick chat function (Glip) makes it easy to set up teams via chat (e.g. Sales Team) to push up daily targets, communicate fast and easily to a specific person, etc. People often respond to a message quicker than a phone call! The capabilities of Ring Central are endless. I would recommend anyone looking at a telephone system to check out Ring Central in detail.

Cons: Being an internet phone system, we have found the connectivity has been an issue. Some days the phone line will be extremely crackly, even though we have the best internet system available in our location.

Capterra-loader

Really easy to use.

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support

Pros: As a remote worker, it's great for staying connected to the rest of the team. I can quickly start up a meeting because it also plugs in to my email, my Slack, and I use the mobile app as well.

Cons: Changing meeting details or cancelling a meeting feels like a lot of steps. I wish it was easier to just move it in my calendar instead of having to go into the application to make changes.

Capterra-loader

Good quality, but expensive

May 06, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: If you are looking to get a VOIP system and you need to look around at all of the different options, most of the systems out there have the same features but some can cost you a lot more than others.

They do have a great outgoing fax (email to fax) system, you set up your email address in their system to allow outgoing faxes and simply email your attachment to (faxnumber)@rcfax.com you'll get an email confirmation of the attempt and success or failure.

Cons: Cost, I found a different system that saved me 1/2 each month. I did run into some voice issues with them, but they were able to fix it rather quickly.

Overall: Cost too much to get benefit.

Offers a Robust Calling Hub

May 04, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: RingCentral offers a lot of customization for employees, including customized ring tones and the ability to monitor the activity of multiple hubs at a time.

Cons: The backend of the website used by RingCentral can be a bit troublesome to finagle in trying to adjust settings for employees.

Robust and stable VoIP platform

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: We switched to this platform from another popular one because it has better VoIP stability. It's particularly good for video conferencing and has good options for displaying multiple participants. I like how each participants has a static meeting number available. Also like the ability to enable meetings to begin before the meeting owner arrives.

Cons: Relative to other VoIP solutions, this user interface is a bit more confusing to use, not as intuitive. Particularly confusing settings on mac, like 'minimal view' which I'm not sure who would ever use. Should be able to minimize and controls should not be visible when screen sharing enabled. If there are many video screens on, it can be more prone to crashing on mac.

Great for companies with remote employees!

May 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is an app on your computer that you download. Super easy to learn how to use. You can set up a meeting in just minutes. You can also easily see what meetings you have coming up.

Cons: dial-in info can be a little confusing. Their team that helped us set up everything was very helpful and thorough.

Great hosted VoIP solution

May 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: All the features of an on-prem PBX but hosted on the cloud: works with IP phones and soft phones, mobile apps. Does not require a dedicated internet line and yet get high QoS. Very easy deployment to remote offices.

Cons: Costs: paying per lines and per phone can easily add up. Admin portal can be fairly complex (only because they are so many features available).

Great Software for Meetings

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I use this for setting up chat meetings with multiple people from my team and another team such as our web developers. Very user friendly.

Cons: Sometimes I do have issues with it where I need to contact customer support but they always manage to get us connected.

Great tool, and very easy to use.

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I love this tool because it connects directly to the landline, and it tracks all your outgoing, receiving, and missed called. It also keeps track of all the texts that are sent, and I love this feature!

Cons: My least favorite thing about ring central is that there have been a few times that it won't send a text message when I need it too. I have to log out and then log back in, and then it works. It may be an update issue.

Easy to use

May 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the user friendly buttons and tools. Re-sending or forwarding a fax is very easy. The small window keeps it convenient to access on my cluttered workstation.

Cons: I wish there was a reason or code for why a fax didn't go though. Even an old style fax would give you a code; whether it be busy or could not connect. Also, the cover pages should be easier to edit.

It works on my phone and pc

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of integration with other platforms. I link it with my CRM and google apps.

The setup of call flows is easy extremely easy to do

Cons: No complaints. I have been using the service for 8 years and the network quality, constant upgrades and feature enhancements have made it irreplaceable for us.

Great way to confidentially fax and make calls

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I can make business calls and faxes directly from my computer saving me time and money. Great way to keep my info confidential at minimum price.

Cons: I primarily use this service for faxing so I haven't had any problems with it. I would recommend it to anyone.

Overall: Easy way to fax from your computer

I dislike this phone service app so much.

May 01, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I cant really think of too many pros that ring central offers, lets see...
You do have the option to call from a "private number" and the ability to text.

Cons: The con and big con is that most of the time this doesn't work , which is bad because well we use this to run a business and we have a really hard time answering our calls with ring central.
we have 3 ppl in our office, when we get a call it will ring on all our phones but when we try to answer it not a single one of us can. This is a huge flaw in a phone service.
I have tried to contact their customer service, oh boy was that fun... NOT
So their support is also very lacking, they don't seem to have a great understanding of things like internet speed, which was also frustrating.

Overall: All i got was missed calls and a headache.

Great Product with Many Features

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: The price is good. Many features. RingCentral is a great upgrade for most businesses.

Pros: RingCentral offers a wide variety of features. It's easy to add phone users, phone numbers, and phone extensions. It has a wealth of features that help you improve the way you use telephone systems for business. You can also use conference call settings and faxing from RingCentral. The app is also easy to use and very convenient.

Cons: Some of the more advanced features are not as easy to use - initially. There are many features in the system, and for many people, the basic options are all they need. Some of the advanced rules can be a little difficult to understand, but once you figure them out, they're not hard to use.

Capterra-loader

Great quality sound on all calls and very user-friendly!

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Emails you when a call is missed or a voicemail is left so if for some reason our office is closed we can still return the call.

Cons: I do not have any cons at this time for the Ring Central software as it meets all my needs for call answering.

Overall: Clear phone calls that come through even International!

Ring Central has a lot of great features, but it doesn't work great for multiple locations

Apr 30, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's pretty easy to set up. The team at Ring Central is knowledgeable about single-location offices. Call recording is a great feature, and it's also nice to be able to forward calls to a cell phone when needed.

Cons: For clients with multiple locations, Ring Central techs need time to figure things out. For example, one two-location client we had wanted to use the same phone number for each location. There is a phone tree when you call, asking which location to connect to. Unfortunately, it took about a week after going live for Ring Central to figure out how to route the call correctly. But, once done, the service is great.

Overall: Ring Central is a great service with all of the features you need for VOIP. Call recording and forwarding are generally the most used features amongst our clients.

I Love RingCentral Automatic Recording

Apr 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: I Love RingCentral Automatic Recording it is amazing. It automatically keeps the recordings that I make during my telephone calls.

Cons: There are none. Like I said before, I Love RingCentral Automatic Recording it is amazing & It automatically keeps the recordings that I make during my telephone calls.

I have been using Ring Central for a little over 3 years

Apr 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The system is easy to use and they have a soft phone download feature for headset use. It is convenient and works with other programs as well

Cons: One thing that I am not a fan of but it isn't really a bad thing is that every user has their owner log in information to update the settings. I think it is better to have the option to change settings for all of the users at once.

Would have been fantastic if they had good customer service.

Apr 26, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Features: Great features Pricing: Even though they have gotten a little higher then they used to be, they are still very market competitive. System: Their system is robust.

Cons: Customer service: Their customer service is extremely disorganized, ill-trained and unmeasured. They should invest more on this part.

Capterra-loader

Gets the Job Done Well

Apr 25, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I don't pay the invoice, I've never needed customer service, and I rarely use video. That being said, I don't think I've ever had a technical issue with RingCentral. It's great for screensharing and conference calls, signal is fantastic. In fact, I downloaded the RingCentral apps for my laptop and iPhone so I can use them remotely. Very convenient!

Cons: The UX is a bit clunky. Sometimes RingCentral creates multiple windows and goes fullscreen, and it takes more than a couple clicks to get things formatted how you want them. Exiting meetings isn't entirely intuitive either. With a few UX edits, I think this tool would be stellar!

Overall: Easy to use, convenient for conference calls and sharing screens

Good solution

Apr 25, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money

Pros: Very powerful solution that can be fully managed through their online interface. many features such as: Multi-level IVR
Voicemail and greeting, Internet fax, Audio conferencing, Video conferencing, Cloud PBX, Call forwarding.

Cons: My only issue is that currently you can't customise the conference call greeting message, nothing more to complain about.

Very good tool when it works, but there are frequent bugs.

Apr 24, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ring Central is one of the best VOIP systems. There are many integrations (with CRMs like Salesforce for instance) and the interface is easy to use (on your computer or cell phone). The features that the vast majority of companies need are available and easy to set-up.

Cons: There are bugs/issues a bit too often. If your business requires constant phone calls, your phone system's reliability is of the utmost importance. Unfortunately, Ring Central has issues quite often. It's most often resolved quickly, but not always. Also, customer support (especially tech support) isn't as fast/efficient as it should be.

Capterra-loader

A nightmare for outbound salespeople, calls would drop, quality was inconsistent at best

Apr 24, 2018
2/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: There was a decent platform for texting customers, the contacts were somewhat usable. Simple and easy to use

Cons: Caller ID showed up to call recipient frequently not under what was selected, calls would drop in the middle of pitches

Decent fax system

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it can be installed on as many computers as needed. I also like the online portal for a back up to the softphone app

Cons: The system doesn't always update consistently throughout all the installed soft app, maybe we have to many logged in at once, not sure.

Capterra-loader

Does the job, but error prone.

Apr 24, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: RingCentral allows me to call people from my computer. It has click to dial and a chrome plug-in, both of which are convenient.

Cons: The errors. Calls drop, dial tracking into SalesForce worked sometimes or not at all we just had a bunch of issues with this program. We ended up switching the software that we used to make outbound calls because of this.

Super easy to use, makes meetings productive

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the screen sharing feature. We are working on a large software upgrade/redesign at my work and have been able to use this software to easily hold meetings remotely while not sacrificing the necessary visuals. It has been instrumental in our ability to expedite decision making while not having to meet face to face. It has also enabled training and demonstration. The video quality is fantastic and we are able to display it on the large screen in our conference room without a problem. I also love that when someone is talking, it displays who is talking at the top of the screen. This makes it easy to follow a conversation quickly and with minimal disruption.

Cons: There is really nothing that I can say that is negative. I'm sure something will come up eventually but right now, I feel nothing but positivity!

Overall: Easy visual meetings, excellent video quality.

Phone system for businesses

Apr 23, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: It is easy to use and quite simple to learn the phone system as time passes. They have different options for services as well as telephones.

Cons: Their customer service is not good at all, it takes awhile to get through and once you get through they just want to send someone out.

Capterra-loader

The platform is extremely clean and user friendly

Apr 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: RingCentral has by far the easiest setup compared to others that we've used. Communications were in the cloud, in no time! Another plus, due its compatibility with other platforms - it allows for greater flexibility than the alternatives.

Cons: I can't think of any downside to having RingCentral. Due to the swift deployment and many features, it's hard to be disappointed with choosing them for your VOIP solution.

Capterra-loader

One of the most complete easy to use fully cloud solutions out there

Apr 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: No need to have anything but a desk phone, computer, or mobile device, and the internet to make it work. It is very feature-rich. They work with many phones, even others like Microsoft say are not compatible. If you have a bunch of old equipment that won't work with another cloud provider, RC will be one of your best bets to work with your hardware. If even they don't work with your devices, you probably need to get rid of your archaic technology. Provision is very quick and easy. Their chat support has less than a 10-minute wait, usually no wait. Their support is very capable. They handle all firmware upgrades automatically, at least with our VVX phones.

Cons: Cost much more than a locally-hosted system but I think if money is not an issue, it's much better to let your company do what it does best, and let RC do what it does best. Don't try to be a VoIP provider company just for yourselves. Let the pros do it (unless if you're a VERY large company maybe).
Don't pay crazy more for phones from them, just buy them on Amazon and provision them yourself in about three minutes. For rare, advanced problems, sometimes their support drops the ball and you need to contact your account manager. Sometimes he'll be out of the office for several days though. Anytime we've had more than two phones down, they have been able to solve our problems by the next morning, even for CRAZY issues. Most of the time support is very great and I recommend it.

Overall: If you are starting out, you might want to try a cheaper provider first, or bundle with Office 365 if you already have that. I know this is a solid solution. I've never had the chance to use anything else for VoIP, but I know this will get certainly get the job done well. I would have no reservations going into this at all if you need to make a quick decision. This company will be able to handle your system and do everything you need within reason.

Excellent for Small Business!

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: What I like the most is the voice quality and it is excellent for small business. I super recommend it.

Cons: What I like the least is that when you want to record a meeting, it tells the host/administrator of the call.

Capterra-loader

Always accessible, regardless of where you live

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: VERY easy to set-up! Call forwarding when I am traveling. SMS capabilities. "ring too" is silly easy. GUI instructions/visuals couldn't be any simpler.

Cons: Without physically going in and changing my status, I could receive calls 24/7. Never really found out where to change my "ring" tone.

Overall: I looked at several VOIP services and Ring Central seemed to have "it". Since I work from home I didn't want my personal home number or work cell number out there because then I'd have a difficult time weeding out business vs personal calls. With forwarding I was able to set up different tones depending on the call type, without having to pay for "vanity" numbers.

Capterra-loader

Overall, its easy to use, integrates w slack & Gmail so life is easy!

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Overall, its easy to use, integrates w slack & Gmail so life is easy! The iphone app is great and recording web sessions is a nice feature as well.

Cons: very rarely we'll get some lag but better than most others I've used and that can be a net speed issue as well.

Capterra-loader

Ring Central allows our team to all have their own extensions and departments for calls.

Apr 19, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very quick to set recruiters and employees up with their own extensions. Fairly easy to work on call forwarding (ex: 1 for recruiting, 2 for dispatch, etc). Call quality is also fantastic.

Cons: Lots of bugs seem to pop up, also goes offline a little more than I'd normally prefer. Tech support seems to fix the issue, only for it to arise again for a few days.

Overall: Keeps our entire business under one line with the proper call forwarding to each department and employee. Costs are fairly low, but call quality is fantastic and anyone can hear me loud and clear with no issues in regards to dropped call, static, etc.

Great product for a small business

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: An app for your mobile phone that you can answer and make calls Settings that allow you ring simultaneously on your desk and mobile phone, or ring from desk phone and then forward to another phone Video conference option

Cons: The pricing is not too bad, but I wish the monthly fee was a little cheaper.

customer for 1 year

Apr 19, 2018
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: - liked that it had Salesforce (SFDC) integration
- looked easy to setup and use; customization for extensions
- provides a messaging tool, video conferencing, an all in one solution

Cons: - sfdc integration is weak; calls are not logged and click to dial does not work for many employees
- customer support is the worst. I worked with a specific sales rep and it was great leading up to the point where we signed the contract. After that, impossible to get a response.
- set up for a virtual receptionist is complicated
- setting up departments is complex and the web interface is not intuitive
- training sessions they provide are slow; agent would not cover the areas where I had questions because it was to be covered in a future session. such a waste of time.

Overall: saved some of our sales guys time with logging calls on Salesforce (SFDC)

Best small business phone system out there

Apr 18, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It is hands down the best small business phone system out there. A lot of features. You can get it to do whatever you need. The app is great for transferring from your mobile device to landline.

Cons: Sometime the features can be cumbersome to use or setup. It isn't always clear what the adjustments you are making will do. It would be nice to have a way to push all of the changes to all extensions, groups, etc. Expensive!

Office Phone for Small Business needs some Improvements

Apr 17, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Overall, if you are looking for a way to take your office phone into the field, this can actually be a nice solution. If you are to become a customer, submit your feedback to them so that they can improve. My company recently stopped using RingCentral, but you may enjoy it.

Pros: RingCentral is a helpful software for directing to the proper people. You can set up customized directories and even have your own voice in the directory.

Cons: The whole software is rather hard to manage in more flexible companies. If you are seeking to use the texting feature, the room for improvement becomes very obvious. The software may be extremely helpful in organizations that have static communications, but if things ever need to change, it is a very difficult process and the customer service is of little help in this situation.

Ringcentral VoIP is a feature rich solution for your business phone system.

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Every feature you can think of is included and support is fast and resolves all issues. I like that I can access my phone using my PC or my mobile device as if I was in the office.

Cons: The cost. It is pretty expensive compared to say VoIP service through an ISP provider. if it is within your budget and you need a robust feature set for your organization then you can't go wrong with RingCentral.

Overall: A Seamless and hassle free VoIP phone system that has all the bells and whistles of an enterprise phone system.

RingCentral is a straightforward easy to use collaboration package

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Simple, straightforward and great quality!

Pros: We primarily use RingCentral for dialing into video conferences, and from a participant standpoint, it is easy to install, setup and use. The call quality is top notch and there was no quality drops during our calls.

Cons: It could use a bit more in terms of collaboration features. It is on par with Skype for Business in terms of features and adding a few more features would improve the sell-ability of the product.

Capterra-loader

I find RingCentral to be very efficient and easy to work with for my needs

Apr 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like being able to track calls on a call log that I can download into Excel. I can download call logs and use the Find option in Excel to check for numbers to prove the presence of calls. I use the RingCentral app on my smart phone. The ability to text as well as call is very helpful because so many people will read a text ahead of a voice message. Multiple users were not difficult to set up after support walked me through the process.
Support was always helpful, although they did encourage me to learn to do things without them.
Security is good; there are multiple places requiring a second login to reach.
Having the fax option is most helpful.

Cons: The interface is a little intimidating until you have worked with it for awhile. The tutorials were outdated when I began.

Overall: The calls come through efficiently and effectively. I don't think I've ever had to say "RingCentral has messed something up." Consistently, quietly efficient.

Great, flexible telephone management system

Apr 11, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Once it is set up, it can handle all the telephone needs of a SMB. Rich feature set - most of what you could possibly want is available.

Cons: Complicated and sometimes inflexible set up: call ease and quality is dependent on settings. Very occasionally buggy.

Feature galore

Apr 11, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Call center analytics side is fantastic, reporting is a sink, it takes sometime to get used to but afterwords its great.

Cons: Customer service when you do need something, can be quite challenging - this company has not scaled its support to sales very well.

Overall good.

Apr 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Records my calls when I need it to, sends calls to my cell when I'm out of the office. It also sends voicemails to my cell when I am not in the office. So overall it takes care of all of my phone needs.

Cons: Sometimes the reception is spotty. This is very frustrating because I am a salesman and I need my voice to come off positively or else I can lose a sale.

Overall: Making phone calls, recording call in case I forgot something, showing my calls to my boses for them to grade me, for coaching purposes, etc.

Great telephone system

Apr 09, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I have used this software in limited capacity but found it easy to use and better than similar systems

Cons: I don't have anything negative to say about this product, it ticks all the boxes as far as I'm concerned

Help Your Customers Faster

Apr 08, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Using RingCentral you'll be able to set up a professional call forwarding system to keep your customers and potential customers in good hands faster.

Cons: It will take some time to get this set up properly. The customer service is also spotty. You can spend hours on the phone with them working out issues.

Excellent voice quality

Apr 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to have a central office number for all communication and texting is great! It is so helpful to have the app not tied to a single phone, so depending on who is working, they can log in and monitor the office remotely.

Cons: It could be nice to have all of ring central's solutions in one app. I realize they have reason for having them separate, but it would be nice to have them combined so I'm not jumping from one app to another.

Expensive service with poor support

Apr 06, 2018
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: Good variety of feature, if you can get them to work.

Cons: High price. Philippine phone support that could care less how their poor phone service affects your business. Been paying for 3 months and still haven't been able to make or receive a call without some sort of connection issue. Leigh (no last name given) from the cancellation was very combative in allowing me to terminate my service.

Capterra-loader

Trick you into evergreen contract with faulty service.

Apr 05, 2018
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: - Ring Central App
- Text Messaging Availability
- Easy Setup

Cons: - Service doesn't work
- Customer Service (Can't even get responses half the time)
- Evergreen contract they will not let you end without years notice.

Capterra-loader

Easy to use faxing service that meets all of our needs.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our office utilizes RingCentral for all of our faxing needs. The program is very easy to navigate and is very reliable. We love the almost instant notification when a fax fails so we can remedy the issue immediately with our clients.

Cons: The program does take a little longer to load at the initial start up but other than that, the program works great.

Overall: Easy to use faxing service and notification system.

Capterra-loader

Overall great solution for business phone service

Apr 05, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very powerful solution that can be fully managed through their online interface. I like the support of all of the Polycom phones, support for presence, call queue setups, schedules, etc. It's a very comprehensive system that does a LOT.

Cons: Two issues we have.....

1) We used to use phone.com and we found we had better control of the call flow using their system. We've run into some call flow planning issues due to limitations of Ring Central.

2) WOW their customer support is bad bad bad! At least I just had a terrible experience. We hired a new employee and I needed to setup his phone. We had an existing line setup that we weren't using. I just needed to update the line to use his new phone. It wouldn't let me add his phone to the existing line and wanted me to make a new line. I did that and then I had two lines on the extension. I tried to delete one of the extensions and it said I cannot. I call support and the lady on the phone said she "Ok I can fix this for you but don't ever let this happen again". She was dead serious. I got upset at her about that comment. Long story short, she kept me on hold for 35 minutes then said she couldn't do it and they would call me when it's done. I called back in the next day, talked to someone else and within 10 minutes everything was fixed. What the hell!

Overall: Overall good product but there is a learning curve on the setup (Complex interface) and their phone support isn't great

Offers a more effective option for business communication.

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite feature is the faxing capability. I love that I don't have to print anything! I can upload files to fax them out, and I receive .pdf files that I can view and not have to print.

Cons: It is very simple to use. I haven't encountered a problem yet, and have not had to contact customer service.

Expensive but Useful

Apr 04, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I use RingCentral in our business every day. I can easily determine who has called during the past 60 days, and how often. I can also evaluate how many calls I'm missing, and I have the capability to quickly reference all of those calls that need to be returned. This software is a bit pricy, but if they could incorporate a better data function for customers it would be more than worth the cost.

Pros: RingCentral provides a valuable resource for companies with high call volumes. I like the fact that you can have multiple users and each user can be set up with their own Voice Messaging. The ability to create multiple greetings depending on if there is someone there to take the call, the time of day, if you are open or closed, or gone on vacation. I'm certain that RingCentral is more than most small businesses will ever use, but enough to take care of nearly every telephone need.

Cons: There is no way to maintain a useful database for your customers. Although there is a Contact feature, it's very basic. This Software would be a home-run if it had a useful database feature. For example, when a call comes in, it would be able to pull up a customers record on-screen that could be edited while speaking to the customer. It would also be useful to be able to import a CVS file to capture existing customers.

Affordable, Easy Setup but Support is Lacking

Apr 04, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ring Central is an affordable option to use. We have used it over the last several years. What we liked was pricing, features and ease of use for non-technical users.

Setting it up and having it look like you had a whole team working for you rather than our smallish staff was a nice plus. In addition, we easily had one account that was used for a couple of different businesses without causing any confusion for our clients.
Loved being able to have different ex

Cons: Have always struggled with getting support to quickly and easily resolve an issue. It used to be better than now.

This software is an excellent way to connect as a team

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, any person can download an app, call in, or use their computer to connect to a conference call.

Cons: We dont have any dislikes about this software platform, it is an essential part of our very mobile team.

Mobile experience doesn't match in-office experience

Mar 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is thoroughly accurate and reliable. If you're often OoO and travel frequently, Ring Central does a great job of managing your phone calls. It's also incredibly easy when accessing calls in your email queue.

Cons: For reasons unbeknownst to me, the app is much easier to use from your desktop computer or laptop. Whenever I need to access the app during travel, it's more difficult to navigate the features. I've resorted to playing the message in my Gmail account, which works much easier than accessing the mobile app. RingCentral needs to sync devices far more seamlessly .

Great choice

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: - Awesome how you can manage your office extensions
- suitable for small or medium businesses
- much cheaper than many other voip solutions

Cons: - Could be a little hard to reach the customer service
- call recording doesn't work all the time

Ring Central Contact Center Review

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Awesome for small to large businesses - this contact portal has literally grown with our company and is a living-breathing document that is accessible to all of our staff! Seriously awesome!

Cons: I have very little cons to say - granted I love everything Ring Central, but the biggest con is just the "ticket" system and having to rely on a reply from Customer Service when you have an issue.

Okay for office environment

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that we can actually download the application on the phone. When we are not on our desk, we can still take phone call on our cell because the phone call gets forwarded to our cell phone.

Cons: The only thing that I hate probably, NOTHING. Oooo probably changed the automated robot voice to be more not like robot?

Small Office Phone System

Mar 26, 2018
2/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: I would not recommend this software as I feel there are other options available with the same features.

Pros: The features on the application are user friendly. You are able to call, text or fax through one application. There is also an application for mobile and tablet devices as well as a desktop version.

Cons: I've been using this software for over a year now and the customer service is lacking and the website is difficult to maneuver to customize the settings which typically resulted in me having to call customer service. They are overseas and there is a lag time in responses and an average phone call for support was never less than 30 minutes. There were several times that my customized settings were cleared out and I had to set everything up again.

RingCentral is great if you have a small business

Mar 26, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how you can manage your office and set up different extensions. Also it is seamless and give your business the more professional look.

Cons: I really do not have anything negative to say about RingCentral. We used it for over a year, but once we was able to hire people to do more and be in the office we did not have any issues with Ring Central..

Great for business of all sizes

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to set up the automatic recording of inbound calls; quickly can set incoming and outgoing calls to record; can set up automatic recordings for any number of users; will save a large number of recordings; ability to customize announcements; automatic emails are sent when a call is recorded automatically; download/playback for up to 90 days. Digital fax enables you to send faxes right from email. Ability to check voicemails from phone/email is great for remote employees.

Cons: None - I think this feature is fantastic and great for any type of business. Keep in mind that this is internet based, so if internet is down, the phone system will be also.

Overall: Staff can receive work calls/voicemails while not sitting at their phone.

Easy software with a big benefit

Mar 26, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: I like that it totally removes the need to take notes during phone calls and try to pass them on to other individuals within the office. It takes away a lot of steps that would be needed, and is also a safe back up for any issues that may arise from discrepancies.

Cons: It can be extra work trying to toggle between recording and not recording calls as there are some instances for confidentiality that we can't record phone calls.

Easy for call routing

Mar 24, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Many analytics on calls, and customer habits which permits to adapt and optimize funner of conversion

Cons: I feel they are lacking a bit on features vs the other solutions on the market, but they have great cust serv.

Easy to manage faxes

Mar 23, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I can store faxes to view later without having to print them. ability to create groups and send faxes to groups and received multiple faxes at the same time.

Cons: Not being able to forward or reply via email to the sender of the fax without having to enter their email address.

Robust office phone system

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ringcentral does everything we need in a phone system. They were much cheaper than using our local phone service which is the main reason we switched.

Cons: The Ringcentral software is bloated and sometimes take several hundred megabytes of memory. I wish that could be slimmed down. I also wish there was a way to add phone numbers to our contacts without logging to the online portal.

so far it is a convenient way to receive fax

Mar 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: what i like the most about this software is that it is an alternative in receiving files especially when my other means are unavailable

Cons: what i like the least about this software is that it took longer to receive the files compare to other softwares.

Overall: alternative in receiving files

Great software with a reasonable price

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is affordable for using as our entire phone system. There are also quite a few features and it's very easy to use. Plus they have excellent customer support.

Cons: Every once in a while I run into a feature that I feel should be available but it isn't. For example, when using the RingCentral Cisco phone, I can't join two separate lines.

This software is easy to use even if you are a first timer.

Mar 21, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the way the navigation tabs and sub-folders are arranged and labeled. Makes it easy for a first time user to read and navigate to the program without any confusion.

Cons: The color and the theme is my least favorite. But it doesn't affect it's functionality so it is just fine.

Overall: I have all the calls recording handy. I can keep track of all the missed calls as well and be able to call back the clients. Making a report on what kind of calls we had on each particular day is not difficult.

Very good eFax solution

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: You can send faxes directly from your email, you will receive faxes directly to your email as well. Digital fax is a way to go!

Cons: It's a little pricey, even with an annual prepaid option. But definitely worth investing, you'll save on the paper that you won't be using anymore to send and receive faxes.

Ring Central is my office phone - used for receiving support desk calls, and placing outbound calls.

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I enjoy the ease of having a contact number that is not tethered to a physical location, as well as the intuitive controls.

Cons: As this is also the phone platform for the entire company, it's used for many (if not most) of our conference calls - I hear the acoustic guitar hold music multiple times daily and it kind of drives me mad that there's no variety.

Overall: I get the benefit of being connected no matter where I travel (so long as there is an internet connection) as well as an easy to use platform that required no training for anyone with phone experience.

We use Ring Central Daily for incoming and outgoing calls, orders, conference calls, faxing, etc.

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and functionality. This system allows us to connect our lines with our cell phones, send faxes straight from our desktops, have several conference calls going at once, check voice mails from our phones or email.

Cons: Nothing to do with the software but when our internet goes our at work so does the phone lines, so if your internet goes down a lot be prepared.

Overall: The ability to work from home or while traveling without being charged a fee. The ability to do everything we need from one platform - calls, faxes, conference calls.

Very nice convenient collaboration and phone software

Mar 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It has many features such as screen sharing and text messaging. The setup is simple and also customizable.

Cons: I have had issues with the software before where the app did not start up automatically upon computer turn on and thus missed many important calls.

Quick and easy

Mar 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that I can track all of my calls. Its also nice to not use your cell phone number so when you don't feel like working, you can still use your cell phone and not worry about work calls.

Cons: Its too expensive. I pay less for services that are more critical. If this price included 3 users instead of just one then I would strongly consider it. Price diverted me after the free trial. I did like the product though.

Easy to use but extremely spotty service

Mar 15, 2018
3/5
Overall
5 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: The service is extremely easy to use. I can have an app on my phone and an app on my computer plus still use my desk phone. I am reachable anywhere

Cons: The service consistently cuts in and out. It's texting feature is pointless and never used. I have also experienced delays in phone calls.

My experience has been middle of the road

Mar 13, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that my staff can receive their work calls on the road without having to give out their personal phone numbers.

Cons: The customer service can be difficult to reach. I am constantly dropping calls and/or the call quality is very poor.

Capterra-loader

I use this at work to send a receive faxes from multiple locations.

Mar 13, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can fax from my desktop! It's so cool that I can get my faxes in my email rather than having to use a separate machine to clutter my office. I also have my own fax number rather than having to share a fax with the many other people in my office. It comes right to me so I know when I give out my number I won't lose a fax because someone picked it up by mistake.

Overall: convenience, privacy, ease of use

Ring Central - As expected for the Price

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Well priced relatively intuitive the app works great which is helpful if you need to run out of the office good voice quality no call interruptions

Cons: Bazar limitations when setting up the IVR the per-user fee is expensive reporting functions are very limited

Good. I think it's inaccurate with extensions, but great otherwise!

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that voice mails come right to my email and boy- they are FAST! As soon as a voicemail is done recording it goes right to your inbox which is great - helps me get to our customers quicker!

Cons: Sometimes I'll get voicemails sent to my email and I know for a fact the caller did not dial my extension (I won't have any missed calls) HOWEVER, I don't know if this is a Ring Central thing or if the set-up of our account was done incorrectly. This happens to other users of Ring Central at the office as well.

Hook you with a free trial and then dont allow you to cancel until calling. Horrible cust. service

Mar 12, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Very little.

Dont see any - I suppose free trial is nice and the fact that they have integrations.

Cons: Have to call in to cancel free trial or you get charged. e.

When I called to cancel the estimated wait time for cancellation was 6 min, then they said 9 minutes, then 11 minutes. Really? They cant even implement an effective call center in their own organization and I'm supposed to buy their software?

There are much better options out there.

We have tried to use this for interviews

Mar 12, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that this can be used instead of calling form your cell phone where applicants are able to see your information

Cons: I do not like how hard it is to use. The video function does not always allow me to call out to applicants

Great Features

Mar 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love the ability to track all communications (texts, phone calls, voicemails) in one place. The interface is easy to use. There is also an app you can put on your phone so that you can take calls and texts from your cell phone but use your office line. No reason for clients to know your personal phone number!

Cons: On the more expensive side so you should really evaluate whether this will work best for your team. When having the app installed on your computer and your cell phone, you tend to get a lot of notifications when your phone rings. That can be annoying.

Overall A Good Choice

Mar 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Integration with CRM is cool. The iPhone app is a plus. VOIP is certainly a value-add compared to the old world of PBX.

Cons: The standard computer voices are a little less than ideal and there seems to be some delays between menu prompts but not a huge hassle.

Easy to use

Mar 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: I used this when my financial advisor wanted to meet but couldn't do it in person. Was fairly straight forward and made connecting simple. Pretty easy all the way around.

RingCentral

Mar 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I believe RingCentral is very easy to use, and if there ever is/was a problem, the customer support was fantastic. I have worked with others in the past, and RingCentral is my favorite.

Works great...usually!

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It tends to work great a majority of the time. Recordings are very easy to play back, and are extremely helpful if you do any sort of dispatching or call-taking. This makes it very easy to reference information you may have forgotten to write down!

Cons: Call recording does not always work as it should. A majority of the time it does, however every so often it will record unanswered calls that it shouldn't, or playback of a call will skip and repeat the first few seconds before starting over due to a corrupted recording in the beginning. (All of the audio is still there, but you have to listen to it play the first few seconds again after it skips, before the rest of the call recording continues on normally).

Overall: This has allowed me to greatly be able to track information while on the go when I'm not able to stop or write things down. It also allows for great reference when it comes to incident accountability.

Does the job. As long as everything is set up, there shouldn't be many more problems.

Mar 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Able to download the call recordings
- Able to see calls for the past 60 days
- Shows Caller ID for the people who called the number

Cons: - Unable to download the voice messages along with the call recordings
- You have to know to choose "Extension" and not "Admin Portal" in order to find the voice messages
- Sometimes the calls don't get transferred over to the number at the office, so there can be many missed calls at one point

Overall: - Ease of use after everything is already set up and you know how to find the recordings.

Capterra-loader

Good software for virtual meetings and sharing screens.

Mar 07, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: I have a couple software vendors that constantly use it with me for trainings and to go over new features as well as troubleshooting. It seems to have everything you need.

Cons: Maybe its a common thread among all similar software but I always find the connectivity and video quality lacking regardless of how fast your internet connection is.

We use RingCentral daily for company inbound and outbound calls.

Mar 07, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that my voicemails are sent directly to my email. This makes listening and looking back on them super easy! I also like that it keeps track of missed calls, calls received, and calls made for quite a while back. I have been very satisfied so far!

Cons: When I get a voicemail it will say that it has gone to my extension when I know that my colleague and I both got the call (so it would be the support extension, not personal). This can make it confusing when trying to distinguish who the call was supposed to go to. It's not a huge deal, just thought it was a little inaccurate in that aspect.

Inexpensive great VoIP Service

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: We use RingCentral for our phone service,
Unlike our past experiences with other cheap services providers their call quality is crisp and clear,

Cons: Limited list of phones supported, only old Yealink phones,
Poor inexperienced (overseas) customer service,

Capterra-loader

Can't lose a meeting with this, connect from everywhere

Feb 28, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The possibility to connect to meetings with a lot of devices, by web application, desktop application, mobile application or even by phone, just attending to the meeting number.

Cons: As I'm in a country with a very bad internet connection, meetings via web application are very hard to do, it is a pain to connect, Other meeting applications have no problem with this, so I don't know if RingCentral need a little more bandwidth or something.

Overall: We use this for web conferences, it can record the meetings and can be accesed even from a mobile phone whitout internet connection, so even employees with no internet access can join.

Capterra-loader

Software worked poorly. Customer service was even worse!

Feb 28, 2018
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: If it worked properly, it would have some nice features to organize our small startup business. Having an online portal is a nice feature.

Cons: We lost several days of work, which is money lost, due to Ring Central. Calls would not go to who they were suppose to. Being a small business, it was very important that this software was reliable, but it seemed like we had a different problem each day.

When we would reach out to their Customer Service, which was outsourced, it was incredibly difficult to communicate with them. They were pretty unhelpful and did not seem too concerned we were losing money because of them. We would not suggest them to anyone.