RingCentral UK

Automatic Call Recording

4.5 / 5 44 reviews

Who Uses This Software?

RingCentral is a flexible cloud-based solution which is ideal for businesses of all sizes.


Average Ratings

44 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $7.99/month/user
  • Pricing Details
    Price in GBP.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • RingCentral UK
  • www.ringcentral.co.uk/
  • Founded 1999
  • United States

About Automatic Call Recording

Business Call Recording Software From 7.99/month. Easy call recording on your mobile app, desktop app or desk phone. Choose to record automatically or manually. Easily enable recording of your inbound and outbound calls. With just a few clicks, admins can enable this feature for one or multiple users. Save as many as 100,000 recordings per account! Recordings can be downloaded for review and playback, and are emailed automatically to users.


Automatic Call Recording Features

  • Archiving
  • Call Sharing
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval
  • On-Demand Recording
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Video Call Recording

Automatic Call Recording Reviews

Ideal start

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: First time I've dealt with Ring Central and the support was excellent. Great start.

I have a very simple need. A toll free number that always rings in to my cell phone.

Mar 19, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Ring Central provides an answer for my business' rather simple needs. A toll free line that is always forwarded to my cell phone and a way to distinguish incoming calls from the tool free number from incoming calls to my cell number. I do not have a need for the high level of capabilities the system offers but occasionally I have a problem I can't figure out. The representatives have been able to quickly understand what my problems have been and have been able to resolve them while I am on the line with them. I'm really pleased.

Simply awesome !!

Nov 18, 2015
3/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: It was a good experience. the assistance was damn good & I appreciate the way, you deal your Cx. I was searching the score of 100 around but unfortunately your system contains 10 marks to rate. specially the voice & quality of assistance of that lady was awesome.

Useful reporting data, easy to operate,

Nov 17, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I enjoy being able to make such immediate changes in our call queues and having access to such useful data. As a call center manager, this reporting data has helped me create metrics to measure our success and set goals that have enhanced our service experience - thus, improving the relationship with our Customers. The only problem I've had was the removal of my ability to export a certain view in the reports section with the updates made to the design of the admin interface. However, RingCentral Support has been made aware of the problem and has communicated to me that they are actively working to resolve it. Fair enough!

Best thing since sliced bread!

Nov 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love ringcentral! I tell anyone I can.

Use this on a daily basis, never a problem.

Aug 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Keep doing what you're doing. 5 Star customer service all the way! Very happy customer here.

Great service experience

Jul 31, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Rep was very knowledgeable, professional and courteous. The setup work was involved and required multiple steps through multiple menus. Rep did a great job of walking me through them via our chat session. His responses were quick and easy to follow. Great service experience. Thank you.

Wonderful!

Jun 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The RingCentral team member was extremely kind and helpful! He was very professional and respectful! He did whatever it took to help resolve the problem we were having! I am super satisfied!

Top Notch Product and Top Notch Customer Service!

Jun 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Janna was my technical support representative and she was excellent. She had a great attitude. She spent time with me and was helpful in explaining the steps we were taking to check my device. I'm not very technically proficient so I found this very helpful. Once we realized the device I was sent was likely defective she immediately ordered another one and had it shipped over night. Great support experience and RingCentral needs more just exactly like her. Thank you!

Been a Ring Central customer for years - love the product and service!

May 02, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I procrastinated for weeks before calling in to fix my phone. It had an issue that wasn't so bad I couldn't use it and I just kept putting it off.

When I finally called in to get assistance it was super easy - next time I won't wait weeks before I call to resolve my issue. :-)

Customer service is great! I am very glad I switched to Ring Central, not only do I get better service but for a better price!

Knowledgeable, Proactive Support

Apr 17, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: My support representative was very polite and responsive, he seemed to care if my questions were answered and if I was getting what I needed out of my RC account, he also took the time to find me a solution that worked with my account but still met my needs.

Great overall busines communication system

Apr 01, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: RingCentral is wonderful for a small business. I love that I don't even have to have a phone. Just my computer. Also love the RingCentral Meetings. I use it to create training videos for my team. They keep adding features, which is awesome!

Great Service for the Small Business Owner

Mar 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great Service for the Small Business Owner. Have been using the service for 4-5 years and love it. Great value for the service and features that you receive.

Lackluster support, misleading plan details. Most of these reviews are suspicious...

Mar 20, 2015
1/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: All these glowing reviews are suspisious. From a user of many years I can say that although their prices seem good, be very VERY careful. I was misled into thinking the minutes would roll over, was told not the case only after years of service. After an hour on support line they offered to move me to a more expensive plan. Wow....thanks. When I agreed only if I get a month of free service or more minutes for this moneth to compensate was told "NO" . Way to keep customer satisfaction and a long time loyal customer happy guys!

Treated poorly after many years of service

Mar 20, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: With over 6 years of service today I saw just how poorly they treat customers that I've been with them a long time. They have no concept of long-term value of a customer and lost me for good and now I will share the poor experience with as many people as possible .

Good for a small business and better than a landline system

Mar 20, 2015
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: We work in a virtual team environment and this tool makes it easier for customers to contact us regardless of where we are. Its affordable and pretty easy to use.

Their international dial-in numbers don't always work so we get a bit frustrated with that and call quality for international isn't always the best, but it is way more affordable than an international call.

This issue was resolved perfectly and timely. You did great, thanks!

Mar 14, 2015
3/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support

Comments: This issue was resolved perfectly and timely. You did great, thanks!

Great Service, Great Product

Feb 28, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was on the road when a problem developed. It was GREAT to be able to call and have the problem resolved instead of having to be in the office and at the phone/PC. You folks are the best!

Been with Ringcentral.com for almost 10 years. Good service and support.

Feb 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Ringcentral always accomodates any request thats why I stay with them so long.

Thank you for your feedback.

Nov 17, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Keep up the great work!

Good customer service

Nov 04, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Good service! Responding very quickly with my request.

Where did you find these employees?

Oct 30, 2014
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Can you clone the reps? Their patience and courtesy is phenomenal. Many of the reps I have dealt with in off-shore locations have a language barrier, not so with RingCentral's reps.

I like the persistence of the employees following up to make sure client is satisfied and it is acceptable to close a ticket.

The only con is the words used to search for help. The terms used today for technology are not common to many baby-boomers. So when searching we may sound like we are searching for a red apple, but in fact we are searching for a green apple. Technology and terminology are always changing.

Keep up the great training!

The Best Voip Phone Service on the Market

Oct 15, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: It's always a pleasure calling the folks at RingCentral when I need some quick tech support assistance. Initial set-up can be a bit tricky, but RingCentral is on the case. They are very thorough and have even followed up a few days later (on more than one occasion) to be sure everything is performing smoothly. I'm very impressed - it's awesome to know confident help is just a phone call away. Great service!

RING CENTRAL VERY HELPFUL STAFF

Oct 02, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: THE REPRESENTATIVE WAS VERY PATIENT AND HELPFUL. MUCH APPRECIATED.!!!

Customer Review 10/2/2014

Oct 02, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Tech Support is very patient, helpful, and knowledgable.

Ring Central came through.

Oct 02, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great job. Thank you.

Helpful and patient Support Staff

Oct 02, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Support representative was very patient with the fact that nothing worked at first (including the original attempt to access computer). He was quick to find alternate solution to get things up and running. Very efficient, which is helpful when customers (on my end) are waiting on phone being back up. Thanks!

Thanks

Oct 01, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: You did a great job thank you

Great support staff

Oct 01, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Rep was extremely helpful. Very pleased with support we have received thus far

Great customer service

Sep 23, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Victoria the rep who helped me out with the case was VERY helpful and she took the time to help me out with the issues my company was experiencing. She did a WONDERFUL JOB!!!!!!!!!!!!!!

positive experience with our customer service department at RingCentral

Sep 15, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had a great experience with Ring Central Customer service.

Excellent service - my experience could not have been better

Small Business

Sep 03, 2014
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Thank you for always being there to help - as our business grows you are also helping us very much!
We have 3 locations in 2 states and it's like we are all in the same office.

Absolutely the best support staff

Sep 02, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I always have a great experience with the tech support staff. They are always friendly,professional,competent, and patient. Longer support hours would be preferred.

added an extension

Aug 28, 2014
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Since there is a learning curve to use your system, I do appreciate the responsiveness of those in support.
I was helped to overcome a technical issue that prevented me from adding an extension.

Fast and easy customer support

Aug 28, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Recently I had a few interactions with RingCentral support staff. Each time I was greeted in a timely fashion. The support was fast and easy. Pleasant and clear communication.

Best Telephone Service On The Globe

Aug 28, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We started with RingCentral several years ago. Switching our land lines in two stages. Our final
switch made on 8/27/2014. Unbelievable as it may sound, both stages went without a hitch.
We used RingCentral support many times for problems that we had created and I must say they
are an outstanding group of well selected professionals. They do know their business!!
Goodbye Verizon hello RingCentral! The Very Best On This Planet.

Ring Central Service Review

Aug 28, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Always professional and great service.

Great Service

Aug 28, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had the pleasure of working with several techs and they both did an excellent job on both cases, especially Ronald. I can't thank Ronald enough for not only calming me down, but he understood the problem and fixed it quickly. I am VERY happy with both techs.

AMAZING service!

Aug 14, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My technician was Mark and he was amazing! He solved all of our issues in a timely manner and was pleasant to deal with! I hope to always get him on the other end of the line.. Thank you for great support!!!

Good Experience

Aug 12, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Support rep was patient and helpful.

Technical Support Guru: Nate

Aug 12, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Nate is amazing. I've been having an issue with my headset for a long time and did a great job helping me!

Great support resolution!

Aug 06, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Mary Anne was incredibly helpful and very courteous! She always called me back, multiple times if I couldn't answer my phone, always left me voicemails to let me know the situation, and called me promptly the once or twice there was an emergency. Very, very pleased with her professionalism, and manners in which this case was resolved!

Extremely satisfied!

Aug 05, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Recalyn is a ROCK STAR!!! She is the most intelligent tech support person I have ever dealt with at RingCentral. If possible, I would wait on hold for an hour, just to have her resolve my problem. Give her a raise. Never let her go!

Customer Service

Aug 05, 2014
5/5
Overall

Comments: The rep exceeded my expectations!