RingCentral UK

Glip by RingCentral


4.5 / 5
134 reviews

Who Uses This Software?

Glip is a flexible cloud-based solution which is ideal for businesses of all sizes.


Average Ratings

134 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • RingCentral UK
  • www.ringcentral.co.uk/
  • Founded 1999
  • United States

About Glip by RingCentral

Your team is wasting 1/3 of their time on email. Glip, your collaboration software, enables them to get more than 30% of their time back. Emails, scattered discussions and disjointed resources are drastically reduced as teams share conversations, files, tasks, and calendars, all with unlimited storage. Your teams can collaborate using their favourite devices anytime, anyplace--all within your team collaboration software.


Glip by RingCentral Features

  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control

Glip by RingCentral Reviews Recently Reviewed!


Glip is the most effective productivity tool I've ever used to date (despite its shortcomings).

Sep 13, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: Glip is an [almost] all-in-one, [almost] unified productivity tool takes a bunch of what I liked about Asana's task-management, and combines it with the instant messaging functionality of Slack.

Glip makes team communication, collaboration, and task/project management as simple as instant messaging. Whereas Asana begins and revolves around task-management, Glip begins with conversation, which is a much more organic way to collaborate, I think.

Glip excels in its instant messaging, which does more than just the usual chat. In addition to allowing users to easily communicate with their teams and co-workers, Glip's desktop app allows you to create and assign tasks, create and share (and annotate) notes and documents, schedule events, and attach files from your preferred cloud service...all through its instant messenger. Pretty snazzy.

The mobile app is a significantly paired-down version of the desktop app, but again, it excels at instant messaging - very response, keeps you connected to your teams...just with less functionality.

Overall, I definitely recommend Glip.

Cons: While there are a few things here and there that need to be addressed, it's Glip's calendar that hurts the experience for me. To put it simply - Glip's calendar is inadequate. More specifically, the calendar fails in its ability to effectively schedule recurring tasks and events. While it does allow for daily, weekly, monthly and yearly scheduling, it does not allow for more specific intervals. For example, our organization has an evening staff meeting on the 2nd Tuesday of every month - we can't schedule it Glip. As much as I want to use the Glip calendar personally, it's shortcomings force me to use the ever-faithful Google Calendar...which means, it's not really an all-in-one solution (which is supposed to be Glip's hook!). My suggestion to the Glip team is to look at what Google Calendar does as far as scheduling is concerned and copy it!

As far as the mobile experience is concerned, my two biggest gripes are 1) the 7-day calendar (seriously, why?); and 2) the inability to sort/filter tasks. Aside from the above, it's just ok. As mentioned previously, it's definitely not as full-featured as the desktop app...but, since instant messaging is Glip's primary function, it does that trick just fine.

Overall: See review.

Low quality Slack clone

Nov 16, 2018
3/5
Overall

4 / 5
Ease of Use

1 / 5
Features & Functionality

Pros: Glip has apps for majority of platforms and is cheaper than Slack. It's being actively developed, so missing features are starting to show up.

Cons: Well, it's not that great overall compared to Slack. The major pain point is how it handles notifications (although they are working on it.) Since my company moved to Glip from Slack I started to miss a lot of important conversations since Glip won't notify you when someone uses your name (they have to explicitly mention you.) Until now Glip didn't have a way to notify you when someone direct messages you-again, they would have to mention you. The workaround was to enable notifications for everything, but that's not an option when you're part of a bigger organization. Another issue was (this feature is now in beta) showing how many direct messages or mentions you have in your dock. They would only show all unread messages from all your channels, so that could quickly grow to 1000+.

Another thing besides notifications is lack of easy sign-in on mobile. Slack would send you a magic link you tap to sign in. It's especially annoying, since I'm being logged out on my mobile app quite often.

Last but not least, design. It's a type-heavy app and typography simply doesn't cut it. Slack's look and feel is way way better.

Overall, if you're looking for a Slack alternative, you may consider something else.

Capterra loader

Great Project Management Tool

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Glip has allowed my marketing team to work and communicate more efficiently. We market 40+ events annually, and Glip has allowed us to organize each event marketing plan, assign team-specific tasks, and upload documents with ease so that everyone on the team is informed. The organization and task management capabiliites of this software has been one of the best communications tools that we have ever used as a department.

Cons: The task assignment feature has been vital to our team, but it does not have the option of changing the task progress. Tasks can only be listed as incomplete or complete. I would love to have the capability, to change a task status to options like: working, pending approval, assistance needed, etc. so that our team can know what tasks others are struggling with or at what stage a task might be in.

Overall: Glip has transformed our team communication efforts. I no longer worry if a task is going to be completed on time or forgotten. WIth Glip, we are able to stay organized and communicate more effencently. It has met our needs well.

Fantastic Organizational and Management Collaboration Tool

Nov 14, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall the software has saved us tons in time and money being able to manage the different teams all in one place and easily communicate.

Pros: Easy to collaborate with a team AND keep all of my organizational and plans up to date, sharing them only with those who need access to collaborate. Very easy to organize as well. And very easy to communicate with other members of the organization.

Cons: I wish the calendar had the ability to have things recure based on the #th day of the month or by the #rd day of the week of the month, having more control over the frequency. I also think they could make it more user friendly in terms of keeping files and such organized

Capterra loader

Glip has Revolutionized Our Workflow and Communication

Aug 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Excellent messaging features, including practical things like tagging people, keyboard shortcuts, and inline attachment previews, as well as fun features like GIF's and Memes. Where Glip really stands out from the competition however is in its productivity features, and how easy it is to manage tasks, teams, notes, and calendar. Very versatile and accessible anywhere, as there are phone, desktop, and web apps all available. Vibrant, responsive community and support.

Cons: Honestly can't think of any drawbacks to the software at this time.

Works as a general business communication tool

Dec 12, 2016
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Keeps track of communication

communicates with google... calendar

Part of RingCentral

Cons: Not fully integrated into my work day or workflow

adds another communication tool

Overall: I have used all of the PM tools on the market including Asana, Basecamp, Slack, etc. Glip works just fine for most communications, but I have yet to find a solution that eliminates internal emails. To me, most of these tools, Glip included, just adds another place to go for information. I am a Google user, and my computer relies on Google for most of our software and communications. That said, I feel that Glip, like Slack and others, is just another tool for communications. Find one you like and use it. Now that Glip is part of RingCentral, they are starting to have better connectivity between the two, but without dedicated utility training and advice, I don't know how long that is going to last.

Good follow up software

Jun 07, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Before using Glip, it was difficult to send messages and communicate across the company. Sure we had email and text messages, but there was no central hub for us as means to communicate. Emails get over flooded with important and unimportant emails, this software has been useful and I would recommend it to small sized businesses.

Pros: This software is really good to follow up with employees after given a particular task You can make groups, add attachments and set up a reminder to follow up Includes collaborative document editing, a team calendar, and PDF markup tools.

Cons: Honestly, I have been using glip on a daily basis since 1 year and have not come across any negatives for this software. They could definitely work on expanding the features

File sharing, video conferencing, task assignment and group messaging; all for free with RingCentral.

Nov 01, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everyone in our office uses Glip because it's bundled with RingCentral and that's our unified communications solution. File sharing, starting calls or video meetings, creating and assigning tasks, groups of as many or few team members as you need - I don't know if there's anything groundbreaking here, but it is all included in one app, it IS all essential, and if you're a RingCentral customer it's 100% free.

Cons: My preference would be for synchronization between Glip's calendar and Google's to be a two way street. But although you can upload your Google calendar to Glip, the extra functionality within Glip prohibits updates there from syncing back to Google.

Glip beats Slack IMO!

Nov 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great software and it can be used for free for smaller businesses.

Pros: Tasking - Not only for yourself, but you can assign tasks to co-workers and co-worker groups. Tons of integrations Instant Message/Chat/ Texting style of communication between co-workers or clients. You can collaborate a team quickly and keep everything organized and it's as easy as texting!

Cons: Doesn't integrate with Hubspot, but does with Salesforce. Really the only downside is trying to get all my co-workers to use Glip.

Glip is the best for Organization & Planning!

Jun 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The 3 'tier' system. You can click on a task and have a conversation only about that task.. it will appear in the 3rd tier... or the 'shelf'. You can copy images very fast and paste them right in a conversation.

Cons: It has a bit of a learning curve. It works best if you design it for YOU. For example.. 'TEAMS'.. Can be anything. At first, you try to make a team of people... but I decided to just make it the main topic or subject. Then, Under that TEAM.. I could make a task, event... etc.

Overall: Being able to keep track of information in one place. And you can go back to it later.. instead of emailing yourself or texting people.. that stuff gets lost.

Fun, easy to use, messaging platform

Jul 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Glip is very intuitive and easy to use. It allows quick, instant messaging throughout the company. You can create teams or talk 1 on 1. You can also incorporate notes, tasks, events, and files in your conversation, storing them all in a convenient "shelf" making it very easy to find that document you may have shared and lost once upon a time. We also LOVE the gif keyboard, makes company communications way more fun.

Cons: The software tends to crash or glitch every so often. It can be a little slow upon start-up, but that does not happen too frequently. Sometimes the notifications can be inconsistent or continue to pop up even if you have them turned off, but that is not too bothersome.

I love Glip without Glip I wouldn't have a team

Oct 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall great software

Pros: Glip has allowed me to keep my virtual and in-house team connected at all times. We have the ability to manage different teams, have different conversations about projects and subjects. I love how organized it allows you to be. We have an app so no one ever miss out on any important notes.

Cons: We would like the ability to temporarily block agents to logging into glip without removing them as a user. Also we would like the ability to restrict some employees from downloading the app as sensitive information are shared on Glip.

Glip works to foster collaboration

Aug 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its easy to use and the layout are intuitive. This helps users feel comfortable with the interface making it more likely to be used. There is sufficient functionality to make it very useful without being overwhelming.

Cons: I wish it had better administrator controls over groups/teams and a high level view of how content is being created in the organization.

GLIP Social Workspace

Oct 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Being able to organize your workflow and collaborate with colleagues makes GLIP a phenomenal tool to boost office productivity. The new integration with Ringcentral's phone system makes it a single spot for your communications, helping to alleviate needing multiple tabs running different applications.

Cons: It can be a little difficult to navigate and is not the most intuitive design, but once you learn the layout it becomes second nature. There definitely is a learning curve that some employees may resist.

Very useful communication tool

Apr 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: There are so many communication tools. But this system is built by communication (phone application) company, therefore it is a very comprehensive system.

Pros: If you have RingCentral, Glip comes with it. It is integrated with phone application. So communication is seamless.

Cons: It doesn't have file storing function (as far as I know). I can attach files but it is not ideal to keep files in Glip.

It works, but I miss a lot of messages

Sep 19, 2018
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Pros: It has a nice clean design, and it allows us to create teams and private chat groups.

Cons: The notifications need work - for some reason, I don't always get notified of incoming messages...often I don't realize I've gotten a message in the desktop app until I look at my phone and see a notification there.

Vendor Response

by RingCentral UK on September 24, 2018

Hi,

Thank you for supporting Glip. We appreciate your feedback and would like the opportunity to help you troubleshoot. Please contact our Support Team so we can investigate why you're not receiving notifications: https://success.ringcentral.com/RCContactSupp

Capterra loader

Good Startup Team Collaboration Tool

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: If you have a small, startup business, and you need an easy way to communicate with other team members in one place, Glip can help. It's recent integration with RingCentral is helpful as well.

Cons: Tech challenged employees take longer to acclimate to Glip. When you create teams or conversations, you can't easily remove employees from them. Instead, you need to start new groups and hope no one bumps the old conversation. Has Zapier integration, but could use more hooks to allow communication with other Zaps.

Great inter-office and out of office communication tool!

Aug 08, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Allows our team to quickly message each other, share files, and listen to VM our audio. I love that you can receive messages from someone else regardless of whether your are mobile or at a computer.

Cons: Glip sometimes glitches and it takes some time with tech support to resolve the issues. They are responsive but the fix doesn't always come quickly. As an integrated (free) service with Ring Central VOIP service you can't beat the pricing!

Overall: Quick communication as easy as texting or emailing with a multitude of additional features.

Capterra loader

Very easy to use and a great way to communicate with my team. More fun to use than emailing.

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like how easy this software is to use and how it has changed the way we communicate in the office. Emails can get cluttered and missed, but Glip allows you to quickly get your message across to the team in a fun way. If issues are going on, or if we need to meet, Glip makes it super easy to communicate that to the team. It is instant messaging in today's world. We can even quickly share websites, attachments, and is mobile friendly.

Cons: It would be nice to have notifications come up if a meeting is organized, similar to a calendar invite through Outlook.

Overall: Very easy to use and helps increase the communication with the team.

Glip is a great alternative for slack

Nov 01, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A lot of built in things. Think of it as Slack more oriented business and project management. Calendar, task tracking, collaborative document edition, you name it ... all in one place.

Cons: Could we please have code highlighting or verbatim in the chat? A bit more of support for IT project management would be great!

I have worked with Glip for about 3 years.

Jun 01, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to use and I would like that it can sync all messages to all endpoints and it's easy to manage your task and your schedule.

Cons: It takes a lot of time to refresh, and it takes a long time to render gif. It cannot change group's name.

Overall: easy to connect with my colleagues and save time to manage my tasks

Glip made our office function better!

Mar 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that we can have separate group conversations for different issues, and departments and projects. It is easy to use for all levels of computer users. The customer service level is top notch too!

Overall: Our team is more organized, we all stay connected easily since some of us are remote across the country.

Love it.

Aug 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Probably one of the best business chat software's we have used. It's integration with the RingCentral phone system makes this app a winner. From setting up different teams for different projects or departments to the mobile app I love almost everything about this tool.

Cons: I said almost everything earlier, giphy. While I love gif's and they can be hilarious, in the work environment sometimes they can get out of control. I'm pretty sure we have at least 2 channels that are nothing but gif conversations. While personally I find this awesome, professionally it can be very distracting.

Main form of communication in our company

Nov 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. File sharing and versions is probably my favourite feature. UI is very user friendly too and looks good.

Cons: Not really a con but I prefer the desktop app over the mobile app. I use the desktop app daily and rarely the mobile app anymore. I think I'm just not a mobile person

Glip does the job of making chat easy

Apr 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to use and we've not run into issues with it. You want something like internal office chat to work at all times and this does the trick.

Cons: We don't take full advantage of what it has to offer as we use just the basic features. Haven't run into any negatives yet.

Capterra loader

A Game Changer

Jul 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Glip by RingCentral is truly a game changer in the project management software industry. It's extremely innovative and offers a number of new and exciting features as well as an overall experience that it unrivalled by anything else on the market. It's also free with RingCentral, making it an even more enticing option.

Cons: There is a small yet very noticeable bug in Glip regarding the percentage completion of tasks, where Glip will report, for example, 20% of 40% being completed, even though it's actually just 20% more of the task being completed compared to before.

Glip is a handy project management and communication tool which has helped improve our workflow

May 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has made day to day task logging, accountability and organisation improve in our department and given it's an add on with our RingCentral package, it also acts as a handy communication tool too. It has all the features you would need to help improve the productivity of your team.

Cons: Only one annoyance is how it displays the completed percentages of tasks - but that's very minor as doesn't effect the end output of the product.

Overall: It has helped our team improve our workflow and productivity, would recommend to any agency which works on various different tasks in different areas.

pretty neat chat box

Aug 07, 2018
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This has cool social things like gifs, you can track the files shared in the chats, you can make check list .

Cons: It needs a lot of updating, sometimes it will hold messages and send them all at once.

Overall: It works most of the time, employees seem to like it.

Seamless Communication

Jan 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: It's free when you have RingCentral!

Pros: Easily communicate from anywhere. Works well on Mac and iPhone. So many integrated features that it'll work well for any company. To-Dos, keep track of shared documents, fun communication.

Cons: As the admin, you can't delete employees out of teams/conversations. Which means you have to start new groups when employees leave the company. Hard to edit teams even as Admin.

Great for team communication and video calling

Jul 02, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The thing I like most about this software is that it works smoothly with ring central to enable video calling features. Works really well for remote teams who have to schedule 1:1 calls, as well as company-wide video calls.

Cons: It seems like the software needs to update quite frequently. Moreso than Slack or anything similar, but I suppose this is to be expected.

This is helpful for getting the word out to your team quickly.

Mar 27, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that we can use the chat together and send messages on a smaller scale without having to invest in a ton of software.

Cons: I think we will outgrow this system pretty quickly when it comes to trying to file share and be more integrated with other platforms. For now it is a good fit though.

Overall: This is a great place for a small church to start when trying to think about communication options.

Excellent Collaborative Tool

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In spite of being a long time Slack user, I decided to give Glip a try internally since our company was already leveraging Ring Central for VoIP and Meetings. I was pleasantly surprised to discover that no core feature sets were lacking and to find a couple of extras that were missing in Slack. The most useful of those extras has been task assignment/management.

Cons: In a perfect world the Google Calendar integration would be a bit more robust and flexible, but I'm fairly certain that's on Google anyway.

We use glip for intra-office communication

Mar 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has an app that you can download to use on your pc and smartphone. This has increased productivity ten fold. People are no longer getting up from their desk and walking across the building to ask questions.

Cons: I would like more control of some of the configuration settings as an admin. As an admin all I can really do is invite people to the teams. I would like to be able to check on messages and things like that as an admin.

Overall: It cuts down the time it takes to get questions answered and cuts down on the chitchat in the office.

Glip is great for small teams to chat and organize a calendar.

Nov 01, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I love the ease of setup, mobile apps, and integration of checklist progress into tasks. It's very easy to add new team members and stay in touch all day.

Cons: It lacks a lot of the nicer features of Slack. Glip is a nice tool in many ways because of the simplicity and Slack can get overbearing, but sometimes it's really nice to have all the options of Slack.

I really like Glip for tracking my tasks

Feb 23, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the fact that you can add tasks and assign them to yourself or coworkers and it cuts down on email. It's great to have that "checked something off the list feeling."

Cons: It might be better if it wasn't it's own program and worked within Microsoft Outlook since it's likely that most customers use that for email.

Overall: An easy way to organize my tasks/schedule.

Great collaboration tool

Aug 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Glip has been a good collaboration tool for our company. I love that you can quickly message team members, attach files, and instantly start a video call. It is pretty cool how the RingCentral phone and Glip are now integrated into one solution.

Cons: I liked the name Glip, but understand why they changed it to RingCentral :)

When it works, it works quite well

Oct 13, 2017
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It is easy to use, and calendar is nice, many integrations make it very versatile. It is very comparable to slack.

Cons: doesn't consistently send push notifications to my phone when direct messaged or mentioned and that is a big beef. I wish it had a code snip-it like slack

Overall: it is a good messaging app, there are many out there, this one stacks up well.

Capterra loader

Great tool for communication

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Glip is great for boosting team communication. Glip makes it easier for everyone in our company to stay in contact and is much more efficient than using email.

Cons: No complaints about Glip. However, there are a lot of similar chat/messaging tools and Glip is just as comparable as any of the others.

Super instant messaging platform!

Mar 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Glip allows you create chat teams and assign task in it, share large files and access it in three platforms - desktop app, mobile app and browser-based access.

Cons: Minor thing, I wish there was a way to edit team display picture or the capability to share screen. So you can aslo conduct meeting.

Good, not amazing, Ux is reinvented

Sep 14, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Ux design is new, slide menu have all the things you need, system is fast, response to most commands is fast

Cons: I hard coded look, I would love to have to the choose to redecorate the application with my own colors and images , maybe have a shortcut menu on the main page to my fav files and notes

Fantastic product. It has revolutionized our workflow.

Sep 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integrated webhooks allow Glip to be an all-in-one notification system. Task features, calendar, GIF's of course!

Cons: Notes are a little hard to organize. Would like some batch features for managing files, teams, tasks etc.

Overall: Improved communication tools, feature set that improved workflow.

Awesome Product!

Sep 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love glip and having it available on my phone makes it easier to communicate with my team when I am away from my desk.

Cons: The product is very good at making it easy to communicate with team members. We have tried several different platforms and this works the best.

We use this as an internal messaging system

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I lopve the search feature. Makes it easy to find something, even old, in a conversation. It also makes finding shared files fast and easy.

Cons: Ringcentral side doesnt work well, but this companion app is great. Its too bad you need the one for the other

Capterra loader

Glip is great!

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The thing that I like most about Glip is that it is super easy to use. I like that you can easily share files and that conversation history stays in the window at all times.

Cons: I don't have have anything about this software that I dislike.

best messaging app for collaboration!

Nov 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It has cut down emails within our team by half and increased our productivity with being able to see tasks and calendars in 1 spot.

Cons: Would like to see integrations with phones presence. I dont really have any draw backs with the software.

Capterra loader

better than slack

Feb 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: so I think everyone should use glip. No, I don't work for glip. I used to use slack and then we hit 10k msgs and were forced to pay or loose our data. that stinked. with glip it's free. I don't know how they survive but they do. glip is really really awesome. the app never crashes (yes my slack would sorta crash and do buggy stuff). glip is like slack but free.

Overall: chat

An Antiquated Version of Slack

Jul 25, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: - It's much better than email. Allows you to chat and collaborate with your co-workers instantly.

- Has an integrated calling feature that allows you to make video calls within the app. It's useful to not have to load up Skype.

Cons: - The user interface is quite clunky and looks very dated.

- Locked the users out at random. It became so bad that the company moved to Slack.

The best collaboration platform for my web dev company

Sep 02, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been using Glip for 3 months and it has made my biz life easier and better . I love it soo much. You can invite your co-workers or employees to work or chat about specific tasks. It make things organized in your company. The best part it is free but has also some paid plans. The free plan is more than enough for me. It has everything. If you are working on tasks or projects that involves graphics. you can use Glip feature that can make it possible to make comments on the graphics you share on it.

Pros: 1-It is free 2-Reliable 3-You can store notes 4-you can do voice and video chats 5-Fast

Cons: 1-The issue with inviting guests is that I can not make them invisible for my other co-workers. 2-I would love to be able to open more than one window for each feature.

Recommendations to other buyers: It is best for web dev companies but other companies that need a collaboration platform can use it too

Capterra loader

we didn't know what to think of Glip at first.

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: At first, Glip was a new concept for us, but know. Well being able to jointly work on projects and files as a team without having to save and email then wait around for a reply, it is a no-brainer. The live text message is a perfect companion and is a wonderful tool. being able to screen share for trianing or just simple things like click here do this. has saved us countless cals and questions.

Cons: Cons are a tuff one the learning/just use it curve was on our end. Sometimes using something new is a tough thing to do, but once you do you ask yourself why didn't I do this sooner. That is the case with Glip. Just use it, you will be happy you did.

Overall: Our day to day processes has been fast-tracked by Glip.

Don't underestimate

Jun 07, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money

Pros: Something new with every release. Constantly improving functionality. New integrations every time I check. They care about the end users.

Cons: Could grow faster. Long time between the idea and implementation. They need to communicate better the future roadmap and let users to vote for the next big thing.

Best app for communication

Nov 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Glip is one of the biggest assets our company has. Communication is key to success, and glip makes it easy to communicate at team and individual levels.

Cons: Sometimes, some features that are available on my desktop are not always immediately available on the mobile app.

Great free addition from ringcentral

Jan 26, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use

Free when you have ring central

Good for task management and delegation

Cons: No 2 way gmail integration

Overall: Team of 8 using it for the last 6 months. Great to keep in contact and track tasks. Calendar is the only issue: currently it's a one way gmail integration: both ways would be functional

Recommendations to other buyers: Use it instead of slack

Glip experience

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I think it is easy to use and offers a lot of options for you to make your settings to what fits you best.

Cons: I would like the notifications to work a little better when using the software from my phone. Sometimes my alerts don't go off.

easy, intuitive, efficient

Feb 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Glip is a lightweight piece of software that gives some pretty powerful collaboration tools. We use it to share files and communicate with another organization and it's been a life saver. It's great in a browser, iOS app form, or as a downloaded app for Mac.

Cons: Not much to say here! I had a few connectivity issues occasionally with the desktop application, but those have resolved with a quick restart.

Just as good as slack, but free!

Dec 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 3rd party integrations

Cons: The lack of "reactions" to comments

Overall: Overall a much better application than others, in my opinion, the tasks feature is amazing as is the giphy integration. It's easy to build and maintain teams and makes workplace IM'ing as fun as it is productive.

One of the best for team collaboration and tasking!

Mar 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: One of the only software programs that allows you to send tasks to other team members

Pros: Has all you need to stay organized and keep you team organized. Chat like communication between individuals or groups. Lots of integrations

Cons: Does not allow you to search tasks which would help when trying to track down previous tasks or tasks that were assigned awhile back.

Glip - The new Slack?

Apr 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to collaborate with employees in chat channels specific to the subject.

Cons: It's basically Slack and Slack has a much larger market share. I wonder if Glip can break through?

Overall: Glip is a great product but it's so similar to Slack I wonder if they are rebranding Slack? Much like Slack you can create channels and chat with members in your organization and it works great for company collaboration. I like that you can setup private chat channels to discuss issues with company employees without sharing that info with everyone. It's great that you can search previous chats and find conversations that took place in the past.

I love the ability to collaborate with my co-workers from anywhere.

Sep 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use and great to assist with teamwork. Both the mobile app and the desktop app work well and help communication between teams.

Brings people together

Mar 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This has been a very important tool to help our teams meet in one place and collaborate on projects. The IM functionality is great and well integrated. Our people from all over the country love it and have been able to save a lot of time on conference calls

Cons: We would like this tool to be better integrated to our environment - this can be unnecessary fiddling to get the tool running daily and that's where we have seen competitors like Microsoft take the lead

Freebie add on for RingCentral Subscribers

Jul 12, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It's free with our RingCentral contract. Seems to be light on system resources and isn't a required download.

Cons: It's integrated into all of RingCentral's products but there are many other solutions out there that do the same even better (some of which are also free). Has no way to disable those integrations so users often have to ask what it is and why it's proliferated.

Overall: It's a free communications tool; but there are others that do much more and do it better. Also has no linux integration.

Great Organizational Tool

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great for collaboration and overall project organization. Easy to view and complete tasks on time and ensure something does not get missed. Ability to have email notifications for a back up if something is missed.

Cons: Chat is great, but if someone needs to be removed from a group, you have to start a new one. Wish it was integrated into other programs I use as well rather than just a stand alone.

Very high quality, straightforward and free. Definitely worth a try.

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The slash commands add a genuinely wide range of features, without cluttering the UI with a ton of menus and buttons. It even has a built-in meme creator the keep work communication light-hearted.

Cons: For some reason, you can't seem to copy text from their shelf feature with feels like an odd function to prohibit given the shelf is supposed to be sort of the information hub of Glip

Easy to use

Nov 04, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great that it has a task list. I also like the ability to annotate images, attachments, and documents

Cons: I don't have any major complaints. I have found a few minor bugs that haven't yet been resolved, but no show stoppers.

Slack watch out!

Oct 24, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Unlimited external integrations, easy to use.

Cons: none

Overall: Great alternative to other team instant communication tools. It has a huge amount of the external communications and expending. There is a team discussions , calendar events, document directories and more and more. Try it with your team and keep using it everyday.

Recommendations to other buyers: keep using it every day at work

Useful reporting data, easy to operate,

Nov 17, 2015
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I enjoy being able to make such immediate changes in our call queues and having access to such useful data. As a call center manager, this reporting data has helped me create metrics to measure our success and set goals that have enhanced our service experience - thus, improving the relationship with our Customers. The only problem I've had was the removal of my ability to export a certain view in the reports section with the updates made to the design of the admin interface. However, RingCentral Support has been made aware of the problem and has communicated to me that they are actively working to resolve it. Fair enough!

Great communication tool for business

Dec 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Very nice application, you can use it on your cell phone as well and has the option to integrate with your cell phone's Ring central app.

Cons: A little bit complicated while setting it up. Some groups look out of layout but other than that it does what you need.

Where did you find these employees?

Oct 30, 2014
5/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

Comments: Can you clone the reps? Their patience and courtesy is phenomenal. Many of the reps I have dealt with in off-shore locations have a language barrier, not so with RingCentral's reps.

I like the persistence of the employees following up to make sure client is satisfied and it is acceptable to close a ticket.

The only con is the words used to search for help. The terms used today for technology are not common to many baby-boomers. So when searching we may sound like we are searching for a red apple, but in fact we are searching for a green apple. Technology and terminology are always changing.

Keep up the great training!

Glip is easy to use and is a fun way to engage with my teammates across our organization.

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

Pros: Glip very team oriented. It allows me to share my screen with teammates and I can also call my teammates directly from the app.

Cons: Being that our company is new to this product, there aren't any cons that I can come up with at this time.

Great communication tool

Jan 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We use this daily for work communication. Very simple and commands are great to use. Groups are easy to create.

Cons: The cellphone app does not very good, I have a good internet connection and a good phone but the app freezes very often.

Perfect for business internal communication

Dec 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I started using it a few time ago and it surprised me with all the options that can be used, I recommend it for sure.

Cons: I have not seen many bad things about it, sometime it freezes but other than that the software does all you need.

I have a very simple need. A toll free number that always rings in to my cell phone.

Mar 19, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Ring Central provides an answer for my business' rather simple needs. A toll free line that is always forwarded to my cell phone and a way to distinguish incoming calls from the tool free number from incoming calls to my cell number. I do not have a need for the high level of capabilities the system offers but occasionally I have a problem I can't figure out. The representatives have been able to quickly understand what my problems have been and have been able to resolve them while I am on the line with them. I'm really pleased.

Lackluster support, misleading plan details. Most of these reviews are suspicious...

Mar 20, 2015
1/5
Overall

3 / 5
Ease of Use

1 / 5
Customer Support

Comments: All these glowing reviews are suspisious. From a user of many years I can say that although their prices seem good, be very VERY careful. I was misled into thinking the minutes would roll over, was told not the case only after years of service. After an hour on support line they offered to move me to a more expensive plan. Wow....thanks. When I agreed only if I get a month of free service or more minutes for this moneth to compensate was told "NO" . Way to keep customer satisfaction and a long time loyal customer happy guys!

Top Notch Product and Top Notch Customer Service!

Jun 30, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Janna was my technical support representative and she was excellent. She had a great attitude. She spent time with me and was helpful in explaining the steps we were taking to check my device. I'm not very technically proficient so I found this very helpful. Once we realized the device I was sent was likely defective she immediately ordered another one and had it shipped over night. Great support experience and RingCentral needs more just exactly like her. Thank you!

I LOVE GLIP

Jan 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Glip recently introduced their iPad app and it is one of the most marvelous additions to team communication. I would absolutely recommend using this app. It is the best collaboration tool on the market today. It allows you to connect with groups, introduce clients into projects safely, create tasks lists for yourself, and stay on top of all of your projects. Would absolutely recommend for an SEO or web development firm.

May 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Best Telephone Service On The Globe

Aug 28, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We started with RingCentral several years ago. Switching our land lines in two stages. Our final

switch made on 8/27/2014. Unbelievable as it may sound, both stages went without a hitch.

We used RingCentral support many times for problems that we had created and I must say they

are an outstanding group of well selected professionals. They do know their business!!

Goodbye Verizon hello RingCentral! The Very Best On This Planet.

Glip is a great team messenger, similar to Slack

Apr 14, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: If you need a messaging platform for the office that does more than just let you send and receive messages then Glip may be what your are looking for. We needed a way to communicate back and forth but also a way to send tasks to each other and follow up with different projects. The cool thing about Glip is that it also ties into other programs with their integrations, such as Trello.

Apr 14, 2016
3/5
Overall

3 / 5
Ease of Use

3 / 5
Value for Money

Glip for RingCentral review

Dec 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Began using Glip for intraoffice messaging. It has made it easier to communicate with others while they are on a call and need answers. It has also been used as a message board to announce individual accomplishments and build morale. A great addition to our office communication system.

Been a Ring Central customer for years - love the product and service!

May 02, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I procrastinated for weeks before calling in to fix my phone. It had an issue that wasn't so bad I couldn't use it and I just kept putting it off.

When I finally called in to get assistance it was super easy - next time I won't wait weeks before I call to resolve my issue. :-)

Customer service is great! I am very glad I switched to Ring Central, not only do I get better service but for a better price!

The Best Voip Phone Service on the Market

Oct 15, 2014
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: It's always a pleasure calling the folks at RingCentral when I need some quick tech support assistance. Initial set-up can be a bit tricky, but RingCentral is on the case. They are very thorough and have even followed up a few days later (on more than one occasion) to be sure everything is performing smoothly. I'm very impressed - it's awesome to know confident help is just a phone call away. Great service!

Good for a small business and better than a landline system

Mar 20, 2015
4/5
Overall

4 / 5
Ease of Use

3 / 5
Customer Support

Comments: We work in a virtual team environment and this tool makes it easier for customers to contact us regardless of where we are. Its affordable and pretty easy to use.

Their international dial-in numbers don't always work so we get a bit frustrated with that and call quality for international isn't always the best, but it is way more affordable than an international call.

Capterra loader

Free program that helps organizations to coordinate and plan

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The biggest pro to this software is that it is completely free! And it's wonderful because it helps many people to come together and plan/coordinate without even having to be in the same room together. With the busyness of life and schedules, this can come in great handy and become a great tool.

Cons: This can be hard to use with older generations that may not be as tech savvy. It works for some but maybe not for everyone, which is something that should be kept in mind when looking to use it.

Overall: The biggest pro to this software is that it is completely free! And it's wonderful because it helps many people to come together and plan/coordinate without even having to be in the same room together. With the busyness of life and schedules, this can come in great handy and become a great tool.

Just started using this and really enjoy it!

Apr 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: So we just implemented this at my church and I really have enjoyed learning all of its different features. Its still too early to have learned everything that is great about it but it's very easy to use and get started with and for the price it was perfect.

Cons: So far there isn't too much that I dislike about Glip.

Great support resolution!

Aug 06, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Mary Anne was incredibly helpful and very courteous! She always called me back, multiple times if I couldn't answer my phone, always left me voicemails to let me know the situation, and called me promptly the once or twice there was an emergency. Very, very pleased with her professionalism, and manners in which this case was resolved!

Meh! Not a huge fan of Ring Central

Feb 06, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money

Comments: We keep getting messed around and they keep swapping our account manager. After we went into contract with them they changed a lot of the rules - told us we would have to pay an extra $ a month for US based support. Plus several of our lines were hacked and they did nothing to help us.

Helpful and patient Support Staff

Oct 02, 2014
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Support representative was very patient with the fact that nothing worked at first (including the original attempt to access computer). He was quick to find alternate solution to get things up and running. Very efficient, which is helpful when customers (on my end) are waiting on phone being back up. Thanks!

Great service experience

Jul 31, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Rep was very knowledgeable, professional and courteous. The setup work was involved and required multiple steps through multiple menus. Rep did a great job of walking me through them via our chat session. His responses were quick and easy to follow. Great service experience. Thank you.

Simply awesome !!

Nov 18, 2015
3/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: It was a good experience. the assistance was damn good & I appreciate the way, you deal your Cx. I was searching the score of 100 around but unfortunately your system contains 10 marks to rate. specially the voice & quality of assistance of that lady was awesome.

Treated poorly after many years of service

Mar 20, 2015
1/5
Overall

1 / 5
Ease of Use

1 / 5
Customer Support

Comments: With over 6 years of service today I saw just how poorly they treat customers that I've been with them a long time. They have no concept of long-term value of a customer and lost me for good and now I will share the poor experience with as many people as possible .

Knowledgeable, Proactive Support

Apr 17, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: My support representative was very polite and responsive, he seemed to care if my questions were answered and if I was getting what I needed out of my RC account, he also took the time to find me a solution that worked with my account but still met my needs.

Great Service

Aug 28, 2014
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I had the pleasure of working with several techs and they both did an excellent job on both cases, especially Ronald. I can't thank Ronald enough for not only calming me down, but he understood the problem and fixed it quickly. I am VERY happy with both techs.

Great overall busines communication system

Apr 01, 2015
4/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: RingCentral is wonderful for a small business. I love that I don't even have to have a phone. Just my computer. Also love the RingCentral Meetings. I use it to create training videos for my team. They keep adding features, which is awesome!

Great Collaboration Tool

Mar 19, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have really enjoyed a lot of increased productivity since using Glip. It is very easy to use, intuitive, with a low learning curve. Their support is very good. Also, they are very responsive to suggestions for new functionality.

May 11, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

4 / 5
Value for Money

Extremely satisfied!

Aug 05, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Recalyn is a ROCK STAR!!! She is the most intelligent tech support person I have ever dealt with at RingCentral. If possible, I would wait on hold for an hour, just to have her resolve my problem. Give her a raise. Never let her go!

This isn't my fav probably because I used Bascamp first w/ my coach

Feb 12, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: I like the notification in my email for communication with clients and task management. I don't particularly enjoy this app though people I work with enjoy it.

Cons: I was frustrated in being able to share notes with video or screenshot so that the tasks can be completed with ease.

Dec 16, 2015
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

5 / 5
Value for Money

Wonderful!

Jun 30, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The RingCentral team member was extremely kind and helpful! He was very professional and respectful! He did whatever it took to help resolve the problem we were having! I am super satisfied!

AMAZING service!

Aug 14, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: My technician was Mark and he was amazing! He solved all of our issues in a timely manner and was pleasant to deal with! I hope to always get him on the other end of the line.. Thank you for great support!!!