SmartMailer

SmartMailer

4 / 5 12 reviews

Who Uses This Software?

Small/Medium Business along with digital marketing agencies


Average Ratings

12 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month
  • Pricing Details
    Per Subs
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • SmartMailer
  • www.smartmailer.com
  • Founded 2016
  • United Kingdom

About SmartMailer

The email marketing automation platform to keep your email compliant and drive growth.


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SmartMailer Features

  • Auto-Responders
  • Behavior Driven Rules
  • Bounce Tracking
  • CAN SPAM Compliance
  • Click-Through Tracking
  • Contact Database
  • Drip Campaigns
  • Event Triggered Email
  • Image Library
  • Mailing Frequency Limits
  • Mailing List Management
  • Multi-Variate Testing
  • Newsletter Management
  • Spam Check
  • Subscribe / Unsubscribe
  • Survey Management
  • Template Management
  • Unsubscribe Database
  • WYSIWYG Email Editor

SmartMailer Reviews Recently Reviewed!

Looks good but somehow dont like customers?

Oct 04, 2017
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Easy interface and looks easy to use. Setup easy as well with domains and so on.
Very simple just how I want it.

Cons: Few hours after registering and uploading my Email list my account got suspended. Without any information.

Not replying on their chat or mail. (Still waiting)

Some of their customers send spam/junk mails. (Yes, received one)

Watch out MailChimp,

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer support is fantastic, I can have more FOC subscribers than MailChimp

Cons: The interface is different to mailchimp but I suppose you will get that with any system when you change.

Overall: We met the Smart Mailer team at a networking event, we are glad that we did, we have been using mailchimp for a while now but find it impossible to get hold of them to help us, the SM team are just a phone call away and saved us hours trying to find out how to do things. The interface is easy to use and importing data is MUCH more straightforward than MailChimp. There are lots of templates that we can use to quickly compose a mailer without having to spend hours creating them. Great service and great customer support with people that you can actually speak to. We have also asked for some additional features that Mail Chimp could not do, hey presto they have been added FOC for us!

Wonderful customer support for the uninitiated!

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service

Cons: The email software industry needs software that is intuitive for non-tech people.

Overall: We are "low-tech" when it comes to "tech" stuff, but enterprises we manage urgently needed to launch email campaigns. We tried another email software but never got a response to our requests for the tech assistance we needed. BIG difference with SmartMailer: when we had an issue, we had immediate response from customer service. Since then we have used SmartMailer for all of our businesses.

Recommendations to other buyers: Try it! If you run into a problem, you'll get a quick response.

A great tool for a charity!

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We met Smartmailer at a networking event in Manchester and offered us a great deal on their new newsletter app. We were currently using Mailchimp and decided to change for one reason, we had a contact at Smartmailer who said he was always on the end of the phone to help if we had questions or issues.
The first time we used the app he came to our office and talked us through it, and he has always got back to us within the hour on any question we had.
The app it self is very easy to use and does so much more than mailchimp, you can change template designs mid flow, photos automatically change size to fit boxes, and you can even set up web links on photos.
The app is a pleasure to use! We are only a small Manchester charity and using this app has allowed us to reach more supporters and funders. And they have treated us as a charity, not a corporate customer.
Thanks Smartmailer!!!

Stole my money

Feb 06, 2017
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing

Cons: Customer service

Overall: I made an account and sent the first email. After first email campaign, they blocked my account but they still charge my credit card 2 more months.

Recommendations to other buyers: I can't recommend this service to anyone.

Vendor Response

by SmartMailer on February 10, 2017

Unfortunately there will always be people who feel badly done by when things do not work out for them. On this occasion the reviewer started to send spam and so his emails were denied. Despite signing up for a 12 mth contract he was given a full refund for the months that he was unable to send emails.

Great service

Jan 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: service assistance

Overall: they have excellent customer service, and great features. the difference they have is if your subscribers is less than 2000, you can send them unlimited emails for free.

A must use email marketing platform. Fantastic!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Fantastic email marketing platform which is new to the market and far better value for money and much easier to use than some of the current market leaders. Lots of great Features too! A must use for all email marketing needs.

Very impressed with SmartMailer

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use, pricing, features and support

Cons: I haven't found anything yet, but I only started using it recently.

Overall: I started using SmartMailer recently after previously using MailChimp. First impressions are excellent, it compares favourably with MailChimp, which I have used previously on behalf of my clients for their email marketing campaigns, I┬┐ve been impressed with SmartMailer┬┐s features, pricing and customer support

Recommendations to other buyers: Give it a try.

Great Email Marketing tool

Nov 14, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was moving into the email marketing space for my business with over 15k subscribers. A friend recommended Smartmailer and overall i've been really impressed. It does what it says on the tin and also provides added features others charge extra for.

Vendor Response

by SmartMailer on November 14, 2016

Thanks for your comments

Smart Mailer

Nov 14, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Creating my newsletter was very simple to and Steve one of the support guys was on hand to help me with any questions I had. Support is super important for me.

Overall: I signed up to Smart Mailer a few weeks ago to send out some basic newsletters to our customers. The sign up process was very simple and their support guys helped me sort out my DKIM and SPF settings for my website which i was told would get me the best delivery possible.

Uploading a list was easy and they clean it for free which is awesome. Creating my newsletter was very simple to and Steve one of the support guys was on hand to help me with any questions I had. All in all I had a good experience. They a are apparently working on loads of new features which is cool and I am looking forward to using them.

The only thing I would say is that they should make it clearer that they review new customers and their first few emails. I understand that this is to stop spammers etc. and had no delay sending out but it was not too clear that was the process.

Most importantly of all. Delivery rocked! I have now moved from Mailchimp.

Recommendations to other buyers: The only thing I would say is that they should make it clearer that they review new customers and their first few emails. I understand that this is to stop spammers etc. and had no delay sending out but it was not too clear that was the process.

Vendor Response

by SmartMailer on November 14, 2016

Thanks for your comments

Refreshing addition to email marketing

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I started using Smartmailer as it was recommended to me by a colleague. It is a really easy product to use, has all the features that I need plus they are all included in the price, which incidentally is great value!

Vendor Response

by SmartMailer on October 29, 2016

Thanks Les

Great value, easy to use email marketing platform

Sep 19, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great free package with validation, segmentation and autoresponders included. Fantastic price for such a lot of features.

Cons: Not many templates available at the present time.

Overall: Straightforward easy to navigate email marketing platform for newsletters and more. Integration with 750+ Apps is currently in beta, will be right up there with the established market players once fully released. This is a progressive company who are really going places.

Recommendations to other buyers: Give it a try. You'll find it easy to navigate and will save you money on your present deal.

Vendor Response

by SmartMailer on October 29, 2016

Thanks Chris.