# Xcitium Endpoint Detection & Resonse Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Xcitium Endpoint Detection & Resonse the right Endpoint Protection solution for you? Explore 39 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/154967/Comodo-Endpoint-Security-Manager/reviews --- Xcitium Endpoint Detection & Resonse 4.3 (39) [View alternatives](https://www.capterra.com/p/154967/Comodo-Endpoint-Security-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Xcitium Endpoint Detection & Resonse Ease of use 3.9 Customer Service 4.4 ## Pros and Cons in Reviews Robert R Systems AdministratorRetail, 51 - 200 employeesUsed the software for: 6-12 months. “The product was very resilient against attempt to uninstall or disable the security software.“ January 27, 2022 Robert R Systems AdministratorRetail, 51 - 200 employeesUsed the software for: 6-12 months. “In addition we found the features offered were lack luster for the cost.“ January 27, 2022 ## Showing most helpful reviews Showing 1-25 of 39 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use brianna O. Community Manager Internet Used the software for: 6-12 months ### "Advanced protection solution against malware" January 5, 2021 4.0 It provides sophisticated cyber threat protection against both known and unknown ransomware by denying all applications unless it scans them for any suspected malware. It restricts and contains every application and file which are likely to be infected into the sandbox. It uses API hooking to track virus behavior. It also provides anti-theft features and allows you to wipe data from your stolen device. You can protect both your virtual and physical endpoints. Pros This program allows its users to manage all the computers used in a company from one host computer where you can make policies form a single computer and apply them to all the connected computers and devices. This reduces the time consumption and extended manual efforts of users. It acts as antivirus and protects your systems from any bad or infected files by moving them to whitelists or blacklists accordingly. Cons It automatically restricts all applications in sandbox containers and you have to manually add such applications to whitelists, also it seems to be incapable of recognizing any new or custom-built applications. Patch management for multiple servers seems a little problematic. Overall it is worth recommending to all the organizations to keep full end security. Review Source VR Verified Reviewer System Administrator Consumer Goods Used the software for: 2+ years ### "Endpoint Security Manager" October 14, 2021 5.0 I like the product. It feature reach and include every security component that need to be installed on the host Pros We start using Comodo almost years ago, when we switch from Symantec Endpoint Manager. Ability to have Cloud Management, and also run unknown files in containers attract me to try the product. Since we implement a product number of reported incidents decreased a lot Cons After device was off-line for long period of time, automatic definitions download doesn't work perfectly most of the time and you need to initiate it manually Alternatives considered [Trellix Endpoint Security](https://www.capterra.com/p/151734/McAfee-Endpoint-Security/) Reason for choosing Xcitium Endpoint Detection & Resonse I was impressed by features and price I get from my sales represenative Switched from [Symantec Endpoint Security](https://www.capterra.com/p/227396/Symantec-Endpoint-Protection/) After Broadcom purchase Symantec I feel that I am not as confident as I was before in Symantec product Review Source BG Brandon G. Owner Information Technology and Services Used the software for: I used a free trial ### "Not worth your time." July 30, 2025 1.0 I tried to trial the software but before I could close out my account I was charged for "over use". I couldn't recommend less. Pros I liked what they advertised for functionality and price range. They offer what seems to be a full cybersecurity package... But that's not what I got. Cons Setup was complicated and incoherent. It's easy to see that Xcitium uses a patchwork of different software held together loosely as a "platform". Alternatives considered [Action1](https://www.capterra.com/p/180609/Action1-RMM/) Reason for choosing Xcitium Endpoint Detection & Resonse I was looking for a RMM/ITSM platform that focused on EDR. Review Source VR Verified Reviewer Information Technology Analyst Printing Used the software for: 6-12 months ### "Comodo for Business" January 7, 2022 5.0 Comodo is definitely focused solely on functionality. It provides every business should need from a security standpoint. Pros This software is great for IT administrators. It allows complete control over patching and security on installed devices and is a great anti-virus on top of that. Cons This is not end-user friendly. The UI is not pretty or fancy. Alternatives considered [AVG Antivirus Business Edition](https://www.capterra.com/p/176245/AVG-Antivirus-Business-Edition/)[Avast Ultimate Business Security](https://www.capterra.com/p/170318/Avast-Business-Antivirus-Pro-Plus/) Reason for choosing Xcitium Endpoint Detection & Resonse Comodo was cheaper for our business and offered increased functionality. Review Source AT Aydın T. Network Operation Specialist Information Technology and Services Used the software for: 6-12 months ### "Review" March 22, 2022 5.0 Pros The biggest positive aspects of this antivirus application are that it is free, allows for understandable use, has a high level of threat detection, and quick response from customer service. Cons Obviously, the application does not have many negative aspects, but a little more improvement can be made in the network security part. Review Source Robert R. Systems Administrator Retail Used the software for: 6-12 months ### "Comodo - Lacks product value" January 27, 2022 3.0 Overall we transitioned to ESET as we found greater value for the cost from ESET. The management, product removal and security analysis was lacking and after the decision to remove the product from our systems proved troublesome and resulted in malfunction in our systems. Pros The product was very resilient against attempt to uninstall or disable the security software. Normally a very good sign for a product in security. Cons We found the product was inefficient and that the resilience against removal cause malfunction in our systems when trying to perform uninstall performed by system administrator. In addition we found the features offered were lack luster for the cost. Alternatives considered [Bitdefender GravityZone](https://www.capterra.com/p/58388/BitDefender-Enterprise-Manager/)[ESET Endpoint Security](https://www.capterra.com/p/151915/ESET-Endpoint-Security/) Reason for choosing Xcitium Endpoint Detection & Resonse We eventually moved away from Comodo and adopted ESET instead. Review Source MD Mike D. SysAdmin Financial Services Used the software for: 1-2 years ### "Was ok as a free solution" December 31, 2019 3.0 It was ok, not great. When it worked it was fine but would randomly stop. Pros It was free, despite the bugs, can't argue with free. Cons Buggy, sometimes it'd randomly stop working. Can't search service desk ticket bodies, only subjects >.> Remote Desktop and file sharing were inconsistent. Alternatives considered [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Reason for choosing Xcitium Endpoint Detection & Resonse It was free at the time. Switched from [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Company size was reduced and needed a cheaper option. ManageEngine was ok for a larger company but it's overkill for a small one. Review Source Raun W. T. ADA Field Technician Architecture & Planning Used the software for: 6-12 months ### "This does more than you think!" October 29, 2019 5.0 I purchased this software for endpoint security and some other things. What I got not only gave me much needed visibility over my network and workstations. It also helped me get a handle on my ticketing system. Pros I purchased this software for endpoint security and some other things. What I got not only gave me much needed visibility over my network and workstations. It also helped me get a handle on my ticketing system. Being a Medium sized business I never had anything that integrated into my workflow and made it even more efficient. I still learning about the other management options that came with the software. Remote Control is something else you get. It's awesome! Implementation was a snap with 100% guided support. Cons Haven't really found any downfalls. Stayed tuned. Anything I have had a question about was resolved quickly through tech database or just a phone call. Review Source Lane A. IT Director Staffing and Recruiting Used the software for: 1-2 years ### "Comodo One is awesome" December 14, 2018 4.0 it is a fantastic network, endpoint discovery and management tool Pros Network Discovery. Remote control tool is amazing, Free tools. Free to use for single admin. absolutely love it for my systems management Cons Web dashboard can be a little laggy at times. but for free, I can live with it. Review Source Imhogiemhe F. System and network administrator Information Services Used the software for: 1-2 years ### "Review on Comodo one itsm" January 12, 2019 4.0 Comodo One helps in solving malware issues and it has been useful especially because of its cloud services relieving us in our company of on-premise stress Pros I was using Comodo at one my system at a point in time(licensed) and I wanted to install a cracked software. The software wasn't able a install till i uninstalled comodo(i was the administrator). I knew back then comodo is very effective and efficient. I also like the fact that you must add abuser before you get to add their devices. This gives you an accountability for everyone connected to the endpoints. Cons Comodo makes system hang a lot. It is also not flexible to use. Review Source WW Waiyan W. IT Manager Used the software for: 1-2 years ### "Pretty sweet console management software." May 11, 2018 5.0 Pros Most of the features that we needed for our company were free and easy to learn and get used to. Have a decent amount of guide and FAQs to learn how to use the features. Cons If you want to get actual customer service support from them, buying a premium plan can be fairly expensive. However for the quality of this product and the quality of their customer service, if you can afford to pay the price, you should get it. Review Source jS jake S. System Administrator Automotive Used the software for: Less than 6 months ### "I have used better" September 28, 2018 3.0 I tested this software out on a couple small clients. I had issues right off the bat with the website generating the wrong install file for each client, making it nearly impossible to add machines to the correct group. After getting the agent installed, the service would not communicate reliably. Usually after a reboot, the service would have to be restarted or it would just fail to phone back to the Comodo servers. Some googling showed other users were also having this issue. After a few weeks of running the agent, I started getting tickets from users that there C drive was running out of space. The Comodo agent logs were taking up 20-30gb in some cases. At that point I decided to remove the software. I think with some work, this could be a great piece of software. Pros \-price -the features it lists on paper -ease of deployment -alert emails Cons \-log files grow out of control -unreliable Review Source VF Vanessa F. Used the software for: Less than 6 months ### "Just getting started with Comodo" November 9, 2016 4.0 When our computers started freezing, we knew there was a problem. Comodo Endpoint to the rescue! All computers are now protected and easy to manage. Review Source DE Denissa E. Administrative Business Supplies and Equipment Used the software for: 6-12 months ### "Zero Threat!" July 3, 2024 4.0 My overall experience of this kind of software is good. It's essential to its endpoint detection of cyberattacks and it's management also included. Pros It's a good idea and best solutions to secure and defend your data against cyberattacks and complications from other malware. Cons I have nothing to say against this tools. It's just it is nice to use . Review Source VR Verified Reviewer Director of Information Technology Used the software for: Less than 6 months ### "Has a few quirks that need to be worked on but great software " July 25, 2018 4.0 From just the free software with no add-ons I am able to monitor and take care of company computers in house and remotely from my desk. When it works as it is suppose to, installing software for employees remotely without needing to walk them through it saves a ton of time. Being able to remote into an employees computer to see what problems they are experiencing instead of relying on screenshots and descriptions is extremely helpful as well. Pros The fact that the base software is free and allows remote access, resource monitoring, patch management, silent software installs, monitoring and management of not only computers and servers but android and iOS operating systems is amazing. Remoting into systems you have in your device list is incredibly easy and even supports multiple monitor setups. You can create templates per device type, separate different groups of machines into their own "Companies" to keep different customers grouped together so organization is pretty top notch. The remote system installation is so quick and simple that even the most computer illiterate people should have zero problem installing it themselves. Even in the free software you can brand everything to match your company so that it suits your needs. Cons Initial setup is confusing. Some of the categories and options are worded strangely to where you at first glance have to guess or navigate around until you can find what you're looking for. There have been a quite a few times where I have tried to remotely remove software from machines and for majority of the machines given the uninstall command it works, however there are several left with software that was suppose to be removed. A notification that actually verifies if what you told the software to do succeeded or not would be great but most of the time, once a command is issued it only tells you the command was issued successfully, not that the command actually did what it was suppose to which ends up causing more time to be spent trying to diagnose why the software wasn't removed. Many of our machines slowed down to unusable levels as the add-ons for real-time monitoring constantly were eating up over 50% of some of our machines system resources. For approximately 5 machines the software worked great but these machines each had over 16gb of ram, solid state drives, and i7 processors. The machines we had issues with ranged from i3 processors to i5 processors with 4-8gb of ram and windows 7/10. Customer service is nice enough but I feel they don't do more than they are required to do assist customers. I was told to contact different departments 4 times back and forth to cancel the subscription for the add ons and they still haven't been cancelled after 3 weeks. Review Source RW Richard W. IT Mgr Used the software for: 2+ years ### "Protect and Manage all your endpoints onsite and offsite from one central portal" November 10, 2017 5.0 Great, secure anti-virus which is centrally managed. Pros This is a great security software that protects by using Whitelisting instead of Blacklisting. Regular anti-viruses, during updates, send list of blacklisted items to block. Comodo works by everything being blacklisted except things that are whitelisted by them or by you. They also allow files that are digitally signed. Anything not whitelisted is either sandboxed or blocked. Sandboxed items can run but actually have no access to your computers real hard drive so if it does try to infect your computer, it doesn't have real access to it. Cons What i find i like least about the software is that you do have to put a little bit of extra time into some things as it may block legitimate software if it is not digitally signed but you can fix that by manually whitelisting it yourself, which can whitelist that file or software across your whole network if you want. But once you have made up your company whitelist, everything runs smoothly and you feel secure knowing that your end users are protected and your network is too. Review Source BS Brian S. Director of IT Hospitality Used the software for: 6-12 months ### "Poorly enigineered product" January 17, 2019 2.0 In one word Terrible Pros We really had thought we found a great endpoint protection suite, with some MSP features built-in. I think in retrospect the thing we liked most is it looked good in a demo environment Cons The product requires way too much configuration, once you're done if they roll out an update hopefully you back up your config or you are going to do it all over again. You end up with such big holes in you end points just to get things like scheduled tasks to run. Oh you want to read an Adobe document from the internet, you better exclude the temp directory otherwise your going to have errors running Adobe. They allow you to categorize software to trusted but the comodo rating never changes so if they think its bad and it is say a piece of intellectual software your company wrote, good luck create all the exclusions you want Comodo will always block the program. Not today or tomorrow but within a few weeks you're going to have to re-allow the software. This is happening on servers without a containment policy. We have been is business for over 50 years and worked with lots of AV providers in that time. Comodo is not ready for Production use, period. If you explain to them the situation they go directly back to setting exclusions again and again. As per my previous comments this is not a permanent solution Review Source Ben L. Sr. Systems Engineer Media Production Used the software for: 2+ years ### "Free Firewall is fantastic!" November 17, 2016 5.0 I've been using the free Comodo Firewall for years now. It's great to protect your home PCs! It's very easy to add apps as "allowed applications" and if you want to get technical, you can allow certain ports, etc. Pros Easy to use firewall solution. Easy to add applications, easy to open specific port(s), etc. Cons When first installed, it pops up asking to allow access for EVERYTHING you or your PC does launches, etc. Review Source Robin S. Intake and Marketing Coordinator Mental Health Care Used the software for: 1-2 years ### "Keeps us safe!" April 2, 2019 5.0 We had a problem with things slipping past our former antivirus software. Comodo One has stopped everything, and keeps our computer safe. Pros Easy to set up, runs on its own after set up. Cons Nothing, really. We have had no trouble with it at all. Review Source TH Tim H. IT Technician Information Technology and Services Used the software for: 1-2 years ### "Wonderful endpoint that helps manage a large scale of users in a group." July 19, 2017 5.0 The use of this software to manage large scale users helped in finding which problems were the most common as well as which users caused the most problems with viruses. Pros The ability to generate reports with detailed information about hardware, software and virus activity. The control panel is easy to navigate and use, which helps when needing to take care of multiple users at a single time. Cons The software can be a little difficult to update or patch. With having to visit the tech support to help patch our server multiple times we have feared any upcoming updates. Review Source VR Verified Reviewer Owner Computer Hardware Used the software for: 1-2 years ### "one.comodo.com" November 21, 2019 4.0 Owner of Anytime-Computers.com Pros Features & functionality & price -- FREE Cons Full endpoint protection costs. After the initial setup, it's easy to follow Review Source RR Ricardo R. systems engineer Used the software for: 2+ years ### "It is an antivirus with network options remotely." April 20, 2018 4.0 Pros I can remotely manage access to the web, it indicates what kind of information can be accessed and the applications I want the user to be able to use on their computer. Cons It blocks some applications without being indicated for some periods, in the same way the user without needing to know the password can disable it in some sections. Review Source AD Alain D. President Entertainment Used the software for: 1-2 years ### "Comodo is your antivirus solution" December 14, 2018 4.0 It is a great software and it is one of the best in the market but the process and communication with customer service is not an easy task. Pros It is a great software. Very powerful and offer many security solutions. Once installed and the account set up works like a clock Cons The set up got a little bit complicated. The communication was not not smooth and it was a challenge to get thru them. The validation team may denied the account because it doesn't get in touch with you. Review Source VR Verified Reviewer System Administrator Consumer Goods Used the software for: Less than 6 months ### "Comodo One Platform" July 24, 2019 5.0 The software resolve to major problems: Security Suite and Remote management Access. It has a lot of modules, which make life of system administrator much easier. Pros The software is like a suite of products. which has security portions, remote management part, help desk part, system management and many other parts. It is pretty easy to navigate from one part of the suite to another one, especially when many parts are highly integrated Cons Remote software deployment doesn't work most of the time. Remote connection do not re-established automatically after endpoint restart. In most of the cases there are minor issues, and I am satisfied with software overall Alternatives considered [Symantec Endpoint Security](https://www.capterra.com/p/227396/Symantec-Endpoint-Protection/) Reason for choosing Xcitium Endpoint Detection & Resonse The Comode provide additional values, that other competitive products lacks Review Source David M. President/Owner Information Technology and Services Used the software for: Less than 6 months ### "COMODO ONE as an MSP tool will blow you away!" April 19, 2018 5.0 GREAT COST OF OWNERSHIP! $0 Pros COMODO ONE is feature rich, OS and browser agnostic and fully manageable. Mobile OS support, anti-virus, malware protection and software deployment are only the start. Cons Honestly, as a free tool, it is difficult to complain. So far the only thing that was 'difficult to overcome' was the setup. Being free there is no support, so Google and the Knowledge Base are your friends. Also, you have to quote the add-ons. Not painful but would be nice to know. Review Source Similar Products Featured