Who Uses This Software?

For both small independent landlords and large property management companies.


Average Ratings

13 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Cozy's core features are always free for landlords
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Cozy
  • cozy.co/
  • United States

About Cozy

Cozy is changing the way renting works. Renting has always been fragmented, unsecure, and unnecessarily complexeven though it affects nearly everyone at some point in their lives. We offer the first complete modern service for independent landlords and renters. Our mission is to make the process simple, secure, and intuitive. We process millions of dollars in rent every month, and people rent Cozy properties in thousands of cities around the country.


Cozy Features

  • Billing & Invoicing
  • Commercial Properties
  • Contact Management
  • Credit Check
  • Expense Management
  • Insurance Management
  • Landlord Database
  • Late Fee Calculation
  • Lease Management
  • Maintenance Management
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Rent Tracking
  • Residential Properties
  • Tax Management
  • Tenant Database
  • Tenant Portal
  • Vacancy Tracking
  • Website Management

Cozy Reviews Recently Reviewed!


Perfect for the Unexpected Landlord

Apr 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is absolutely perfect for anyone who is a landlord. It was so easy to set up payments between myself and my tenant. He even has the ability to set up auto payments through this software, which makes it really great for me to get paid in a timely matter every month. Plus there is absolutely no fee for using their service to receive payments.

There is also an option that allows you to track your expenses for the property for taxes and for your own personal records. In addition, you could set up a a spot for your tenant to send maintenance requests to you. It keeps it all in one spot with photos, documents and communication, instead of bouncing around between text and email like we do so often.

Cons: The only downside, which we've been able to work with, is that the time between my tenants payment and the actual deposit into our account is a bit longer than I expected. You can opt in for express payments, but that is an additional fee.

I also would love to be able to have my rental agreement right on this platform, as it makes it really easy to have everything in one place.

Overall: We started using the software about 2 years ago, and it made going from a rental agency to being a landlord in charge of everything really easy. I was really nervous about receiving payments and managing a property on my own, but this software made it incredibly easy. I will continue to use this for all our properties and tenants in the future.

This is one of the most wonderful tools I have ever used.

Feb 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: As a real estate property manager, you can add all the properties into the system, setup leases and charge rent and other fees all electronically. No more checks. No more collection issues. The tenants can pay from their bank account or a credit card automatically every month. They provide renters insurance for purchase as well. It also links with realtor.com and other sites to provide listings for your properties when searching for tenants. We have adopted this as our only means of collecting rent.

Cons: The system needs support for allowing tenants to pay recurring charges like utilities. It does allow arbitrary charges to be paid, but the tenant has to go and manually make the payment in the system. It would be so great for our tenants if they could just authorize any charge of a specific kind (like utilities) where the amount could change every month.

Capterra loader

Cozy is a lifesaver!

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about cozy;

- Easy to set up a single property or numerous

- Can list your property right on the site (and their partner sites) and screen applicants

- They offer credit and background checks through them for an awesome price

- Extra's like; rent splitting, one time charges, maintenance requests, and more

Cons: The only thing I wish Cozy had but doesn't is a way to create a lease through them. You can add your lease documents into cozy for easy access though!

I am a landlady/real estate investor who uses this software to find tenants and collect rent.

Jul 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use and intuitive layout of the program. My tenants have no problems using it, either, which is a great thing!

Cons: I think you guys are covering it! I had questions about tracking late rent and fees, and a system was put in place to take care of that. Thank you! It just keeps getting better, improvements seem to be made quickly and consistently based on reviews and feedback from users.

Overall: Tracking applications, tenant information and rent. Thank you!

Capterra loader

Makes collecting rent easy

Nov 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am a rental agent Realtor and I was looking for a platform that made it easy for my landlords to set up rent collection. It's so easy one of my landlords say's he would never rent to a tenant who doesn't use it.

Cons: It's designed for the landlord not their agent. They should create a Realtor platform where we can manage multiple properties into each landlords account.

Overall: Makes rent collection easy. Easy to set up and then it's basically auto pilot.

by far the easiest way I've found to pay rent.

May 14, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: there are no fees if you connect with your bank account. it automatically pays each month and you can customize your amounts and timing. it tells you upcoming bills and syncs with background checks

Cons: I wish there were a slightly more secure log on. can't say I've had any issues with the website. it's worked great and my landlord enjoyed using it

One of the best tools for property management.

Jun 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use for both the renter and landlord. Rent gets deposited into my account seamlessly and both parties don't have to think about it once it's automated.

Cons: I only manage one property so not sure how well it scales to many properties, with only one I have no complaints or cons.

Overall: Easy to use, set up and forget rent collection.

Convenient Tool but Need to Step Up Support

Jan 03, 2019
2/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It is convenient. You can screen tenants, setup rental payments, and keep documents for rentals. All of this is easy to use, as the user interface is self-explanatory and easy-to-use.

Cons: Support and Payments. I had an issue with a payment a couple months back. I signed up for Express Payment. I was wondering why I did not get payment in the 3 day time frame. I emailed support in the evening and got an automated "we are looking into it email." That was fine. The next morning, I got an explanation that there was an issue with payments and my express payment was being refunded. In my mind, Cozy should have been pro-active in notifying landlords and tenants of the payment issue. Also, issues with payments should go into a high priority support queue.

Overall: Managing rentals. While it is easy-to-use, support and payments needs some work. I would be willing to pay more for better service.

In terms of new features, you should also be able to refund security deposits as well as accept payments.

Great for landlords! I think the tenants like it too ;)

Mar 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is so much free functionality here for landlords. It makes it very easy for tenants to split a rent payment and submit electronically.

Cons: There's really nothing to dislike about this. Most of the functionality is free.

Capterra loader

Headaches be gone, cozy is here

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I had a really annoying tenant bug me constantly about negotiating rents, disputes with contracts, etc. Cozy took everything I was doing and put it in one simple spot where lunatics couldn't make up their own rules for OUR rental property, manages payments, and manages our agreements. This is saving me money and I love cozy.

Cons: I love the background checks that Zillow does, I wish it was more similar to the Zillow software in that aspect, but that's only a suggestion. I LOvE their stuff.

Great for any Landlord

Dec 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Free to collect rent and easy for tenants to use. It allows for tenant applications and screening, rental price determination, and rent payments. Customer service is very responsive.

Cons: It is a very good site for any landlord but one minor thing that would help would be a way to send a document to a tenant for a utility bill.

Very user-friendly rent paying software

Apr 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use from a renter's point of view, no problems in 2 years

Cons: Nothing I can think of at the moment, it does the job.

Wonderful for listing property and credit check. No accounting other than collecting rents.

Feb 03, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Wonderful for listing property and credit check. The photos were large and we could review they applications online immediately.

Cons: No accounting other than collecting rents. If we could keep track of expenses, it sure would help. For now we only use it to list the property.

Overall: The software allowed us to select a tenant that had a good credit history and background. Once the applicant found out that we run credit and background, they probably moved on to someone who was more willing to hear their story instead of the truth.