--- title: "ActivEngage Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ActivEngage Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/155016/ActivEngage/" page_type: "product" language: "en" --- # ActivEngage Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ActivEngage ## What is ActivEngage? ActivEngage has helped generate more than $15 billion in automotive sales and is one of the most award-winning automotive digital services companies. In 2007, ActivEngage revolutionized the automotive industry by introducing the first managed live chat service for car dealerships. Today, the company's unique set of digital messaging products and retailing services help businesses around the world provide an elite online experience throughout the entire customer lifecycle. ## What is ActivEngage used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ActivEngage?[Manage this product listing](https://www.g2.com/products/activengage/claim_requests/new?auto=true) ## ActivEngage Overview Updated September 2026 AI summary ActivEngage offers live chat and customer engagement tools designed for small businesses seeking to manage customer communications in real time. It supports chat messaging, interaction tracking, and reporting, along with options for multi-channel communication and CRM integration. ActivEngage is accessible across web, desktop, and mobile platforms, providing flexibility through cloud-based and device-specific deployments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ActivEngage 5.0 (3) VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $99 per user, per month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 4.5 (3,420) Value For Money 5.0 (3) Value For Money 4.4 (2,806) Customer Service 5.0 (3) Customer Service 4.5 (2,990) ## ActivEngage alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Weave](https://www.capterra.com/p/141842/Weave/) [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141842/Weave/) ## FAQs about ActivEngage Overview ### What company size and specific industries is ActivEngage built for? ActivEngage is designed for automotive dealerships of all sizes, including small, mid-market, and larger dealership groups. It is built for the automotive retail sector rather than general business use, making it suitable for organizations that sell vehicles and manage dealership customer interactions. Features and Usability ### What are the key features of ActivEngage? ActivEngage offers live chat, real-time consumer-facing chat, and chat/messaging for direct communication with customers. It also includes CRM, customer history, and interaction tracking for managing contact records, plus activity dashboard, monitoring, reporting/analytics, and transfers/routing. Third-party integrations and multi-channel communication extend its coverage. Integrations ### Which third-party tools and platforms does ActivEngage integrate with? ActivEngage integrates with 10 third-party tools and platforms, including dealer and automotive systems such as CDK Global, Dealer.com, DealerFire, Dealertrack DMS, Lotlinx, Orbee, RouteOne, Sunbit, Volie, and Xtime. Getting Started and Support ### What training and onboarding options does ActivEngage offer? ActivEngage provides live online sessions, webinars, documentation, and videos for training and onboarding. Live online sessions and webinars support guided instruction, while documentation and videos offer reference material and self-paced learning for teams getting started with the product. Getting Started and Support ### What customer support options does ActivEngage offer? ActivEngage offers Email/Help Desk, 24/7 Live Rep, and Chat support. User feedback on support quality is not available in the catalog data, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 6,967 Customer Communications Management reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) ActivEngage supports **Chat/Messaging** and **Multi-Channel Communication**, giving teams a direct way to manage conversations and connect with customers across more than one channel. However, it does not offer **Real-Time Notifications**. Instead, it provides **Real-time Consumer-facing Chat** (**43%**), which still helps businesses respond to website visitors as conversations happen, allowing teams to handle inquiries quickly and maintain consistent customer communication. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Chat/Messaging Communicate using direct chat or messages within the system Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer History Access previous interactions or concerns to maintain customer relationships ActivEngage 15 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Interaction Tracking: Track interaction history by documenting conversations for contacts - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 5.0 (3) Basic $99.00 Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ CDK Global](https://www.capterra.com/p/122988/CDK-Global/)[ Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/)[ Dealer.com](https://www.capterra.com/p/222063/Dealercom/)[ RouteOne](https://www.capterra.com/p/147575/RouteOne/)[ Xtime](https://www.capterra.com/p/187244/Xtime/)[ Volie](https://www.capterra.com/p/204826/Volie/)[ DealerFire](https://www.capterra.com/p/276396/DealerFire/)[ Lotlinx](https://www.capterra.com/p/192623/LotLinx-AI-50/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RS Robert S. Marketing Automotive ### "Perfect for self managed chat" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2020 Pros Easy to use software that was very easy to set up on our site. Cons Wish I could customize the chat pop on our site more. Maybe add some kind of offer Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jason B. Internet Sales Director Automotive ### "Awesome Chat Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 5, 2017 Pros We use Active Engage for our managed chat on our dealer websites and love them. The appointments they set close at 80%. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TR Todd R. Information Technology and Services ### "Dynamic Group with a great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 17, 2017 Activengage provides my company with a Live Chat option. The software is complete and easy to use. Customer services is quick and very knowledgeable. Pros Ease of use and customer service Cons They are working on getting a high level security clearance. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.