Who Uses This Software?

Freelancers, eCommerce websites, on demand services and for small and medium businesses providing customer support through Chat, SMS,Telegram and Messenger

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
  • Free Version
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
  • Support
    Business Hours

Vendor Details

  • Ekaltel
  • whatdesk.com
  • Founded 2014
  • United States

About Whatdesk

Whatdesk is a conversational commerce platform that helps small and medium businesses reach their customers via Chat, SMS, Telegram and Messenger The platform has a built-in CRM, an integrated ticketing systems and can handle payments via messaging. The solution provides also an easy way to purchase and manage phone numbers, so you can setup your SMS numbers and start chatting with your customers right away. Besides that, you have smart routing across agents and full reporting capabilities.

Whatdesk Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Network Monitoring
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

Whatdesk Reviews

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