UniVoIP

Secured VoIP Phone Solutions

4.5 / 5 14 reviews

Who Uses This Software?

UniVoIPs nationally acclaimed technology offers a flexible and scalable solution for the modern business at a fraction of the cost of premise based PBX systems.


Average Ratings

14 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • UniVoIP
  • univoip.com/
  • Founded 2004
  • United States

About Secured VoIP Phone Solutions

UniVoIP prioritizes quality of service and security with a strong Service Level Agreement, call encryption and network- friendly VoIP Phone Solutions that are compatible with most existing routers, gateways and firewalls.From seamlessly integrating with salesforce and other widely used apps, to free unlimited calling to US and Canada, 24/7 US-based support, desktop/mobile softphone capabilities, call recording, and its mobile APP, customers experience a highly sophisticated but simple solution.


Spotlight_media_placeholder

Secured VoIP Phone Solutions Features

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

Secured VoIP Phone Solutions Reviews Recently Reviewed!

Terrible Customer Service

Jun 22, 2017
2/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: Reliability is good, but that's likely only due to the dedicated T1. Their online portal is okay, but also pretty limited in what you can do.

Cons: Very expensive for what you get. Terrible customer service - They rarely follow up on hardware or software issues, or any issues in general you're having.

Great product for business

Nov 18, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: VOIP, great product, fairly easy for business use fire anyone

Pros: Feature

Cons: Some knowledge is needed

Recommendations to other buyers: Read reviews, first

Good product

Nov 11, 2016
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Very good product, easy to use, takes time to configure and do some tweaking

Pros: Ready to use right away

Cons: Time to configure

Recommendations to other buyers: Good choose for small business

Great service

Oct 18, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We haven't really used any of your features but the best part is our phone system hasn't broken down like before.

Best Customer Service

Oct 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The software has many functions and it gives us many options.

Cons: It works for us, so I do not have any cons

Overall: Every time we have an issue with our equipment, all we need to do is call and it gets resolved right away. The Customer Service is by far one of the best we have received anywhere. We never have to wait very long for the phone to be answered and the attendants are always friendly and helpful. The follow up is great and welcomed. Keep up the good work guys! Both Alexe's that work there are amazing! always receive the best from them both.

Great experience and feedback

Oct 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, software flexibility and functionality

Cons: Minimum contract length is long. It could be beneficial to have shorter contract lengths.

Overall: Chris Vuillaume helped me get a quote quickly and for exactly what I was looking for. I could not have had an easier or more precise experience.

Vendor Response

by UniVoIP on October 14, 2016

We take pride in serving and listening to our customers. Our solution is flexible and is absolutely customized to your company's specific needs.

The Valley Economic Alliance

Oct 03, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use.

Cons: Loss of access when the network crashes.

Overall: Everyone from UniVoIp has been a joy to work with. Installation went smoothly and any questions we've had since have been answered promptly. We are very happy with our new phone system.

UNIVOIP is the way to go

Sep 29, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The online interface is FANTASTIC! I can change/add features quickly and view the phone log with ease. Believe it or not - we didn't have the option to put calls on hold with our last company - so that simple feature is amazing. The ability to edit our auto attendant and voicemail PIN is also so helpful/

Cons: The look of it feels a little "1998" but that doesn't cause any issues with the functionality.

Overall: As a member of small staff working at a non-profit, our jobs are multifaceted and we are always busy, therefore, we need to invest in programs and systems that will maximize our time and efforts, but also won't absorb a lot of our funds. We were working with another phone company that lacked any technological advancement and it felt like it was creating more work for us. Univoip worked with us and enabled us to upgrade our phone system at our pace and staff size and within our budget. It was a bit of a firehose at the beginning, learning all the new features (more than we will ever use) and becoming acquainted with our new phones. We experienced great customer service from the tech team and they helped set us up for success. My only suggestion is to try out the phone first before you commit to it - just to make sure it has all the basic features you need. Otherwise, we are so happy with the new system and for Univoip. Thank you Univoip for helping us be more efficient!

Recommendations to other buyers: Make sure to set up the auto attendance first and foremost - it will cause less confusion in the future.

Software Support

Sep 28, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everything

Cons: That the receptionist can't connect her phone to a handset system that allows her to move from her desk or office with a phone in my hand so she can answer calls without being at her desk.

Overall: Excellent support team, my agency could not have made the transition so easily and successfully without the one on one support! Great value for the money this software has cut our communication/vendor costs in half. The onbaording can be a bit intimidating if you are not familiar with the Cloud system, but Poch, Chris and their staff at Univoip assisted us with an onsite visit and spoke with us several times about our plan and need and how we can best make it work for the budget that we had to work with. The product is really a very good product. I was surprised, not knowing what to expect from a Cloud based phone system. But we are very happy! We can stay in communication wherever we are and the system allows us to set up phone communication in our satellite offices through out the city. Just the phone and the internet; that's it. No additional fees! That is great for a non profit!~

Recommendations to other buyers: create a handset or wireless ear piece that you can move a good distance away from you desk and answer the phone. Right know, receptionist is tied to the desk.

Review of Univolp

Sep 28, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: unlimited call and prompt customer services. There is also recall recording feature. They offer solutions tailored to everyone from small businesses to governmental agencies.

Cons: initial set up takes a long time and the transition was hard.

Recommendations to other buyers: Voice clarity varies from one to another. This is also dependent on the quality of internet connection. The faster and more reliable your internet connection, the better your VoIP experience will be.

Working with UniVoip

Sep 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have worked with Univoip for many years and they have become partners of ours: not only in providing quality services for our phone system, but also offering us other types of support such as sponsoring our Fundraising Breakfasts and inviting us to participate in their Nonprofit Seminar series to gain exposure. I appreciate their services as a vendor and we will continue to work with them!

Outstanding product

Sep 08, 2016
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Excellent technical team, always available to answer my questions and get me going.

Cons: New system had glitches being worked out but over all a great product

Recommendations to other buyers: Give this one a try and I am sure you will be satisfied with the outcome.

Prompt service and quoting

Aug 23, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I appreciated how quickly they responded to my request. They responded to my inquiry immediately and was very patient and knowledgeable.

Cons: Price was relatively expensive compared to some others.

Recommendations to other buyers: Search well for more than just the cheapest solution.

Manager Financial Services

May 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The flexibility to take the phones to different locations, it's always like having an office cell phone that travels with you.

Cons: I think the voicemail to email options need a little tweaking.

Recommendations to other buyers: I would like to see a situation where where once you listen to voicemail via email the messages either delete and save on your phone based on what you do via email. I hate having to relisten to the voicemail on my phone and then delete or save them.