Focus POS Systems

Focus Restaurant POS Software


3.5 / 5
8 reviews


Average Ratings

8 Reviews

  • 3.5 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 2.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native

Vendor Details

  • Focus POS Systems
  • www.focuspos.com
  • Founded 1990

About Focus Restaurant POS Software

Restaurant POS system that manages delivery, table service, kitchen, inventory, and other processes.


Focus Restaurant POS Software Features

  • Delivery Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Mobile Access
  • Online Ordering
  • Reporting/Analytics
  • Separate Checks
  • Split Checks
  • Table Management
  • Tips Management

Focus Restaurant POS Software Reviews Recently Reviewed!


Focus POS - Disappointing Service & Product

Jan 22, 2019
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Easy but no upgrades and does not have layers of ability for programming extensive menu with modifications for large scale restaurants/markets.

Cons: Always glitches in the system... won't allow dates, system randomly changes dates when attempting to run reports, retrieves old frames when not requested. Items disappear that have been programmed.

Overall: Customer service, including owner of the company can't be bothered with their customers, once they have sold them the product. They are not patient with unresolved issues and often just say, oh well, things happen or often like to revert to improper training of staff on issues that we have no control over. They want their money yesterday and they don't want to hear from you. I would not recommend this company merely because of bad customer service and tech support.

Worst Customer Service yet!

Feb 05, 2019
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Not much. It isn't difficult to use, and has a few features that are nice.

Cons: The service is just awful. Nothing gets done in a timely manner.

Overall: This was our first POS so we don't have much to compare it to. But the service is the worst. Out of all the contractors we deal with this one gets the gold medal for terrible service. They can't be bothered to do anything in a timely manner, charge you for every little thing they do, send invoices late and call non stop to get their money, and they charge a monthly fee to do absolutely nothing. They seriously act like you are calling them at 3 am for no reason when you call for anything. They suck.

Focus POS is junk - Avoid

Aug 23, 2018
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: There's very little to like about this software but if it is working correctly, it handles high volume transactions well. Pretty much any baseline POS will do this, so it's hardly a ringing endorsement.

Cons: It's dated. Maybe design and developed circa 1988. Promised free updates and enhancements - none of which have been material in 4 years. Pay extra for everything, support, features, remote access, loyalty, etc. You name it, it is an add on.

The software and company are likely going out of business soon. You need 50-100 hours of training just to navigate how to extract a report from the system. There are layers of features nested in super complex screens and this software clearly has not even attempted a modern makeover and has been far surpassed by nearly every major POS and all cloud based ones.

Overall: Avoid at all cost. After 4 years, and spending amount in fees and hardware, we are abandoning this dinosaur. If you want to feel like Back to The Future is playing in your local theater, then this is the software for you. But if you want modern interfaces, and expanded feature set that is intuitive and easy to train your staff on, this is NOT your software. Avoid. I've directed the development of software for 20 years, and this software is bloated and largely useless compared to other options we have in 2018.

RSPOS in Florida delivered the best experience ever with Focus POS. All the features are amazing .

Jun 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was looking for a simple software and also affordable. This company went above and beyond the call of duty to have my menu and digital menu screens built within 3 days after another company could not deliver what was promised. Focus Pos has many more options and integrations that I could have ever imagined. I even have the pos integrated to my security cameras which RSPOS also Installed.

Cons: Sometimes they don't even charge me for the support calls if they are simple and quick fixes.

Overall: Transformed my almost 45 minute closing time and reconciliation to a 10 minute procedure. Sales on my phone app without me being there all the time. Alerts from the restaurant automatically when something doesnt work, or someone gives a discount or voids something.

FOCUS

Dec 28, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's very simple to use...Everything is laid out in such a way that it's almost impossible not to understand it

Cons: I feel there could have been a better layout on pulling sales reports

Capterra loader

Basic point of sales system that is affordable.

Jul 10, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The biggest pro of this system is affordability. It performs all the needed functions for a point of sales system.

Cons: This system is not as user friendly as other systems I have used in the past. It take multiple actions to perform some actions.

I worked with Focus for years in the bartending business. I did not care for it at all.

Oct 03, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money

Pros: I liked how you can set up quick tabs for things that you sell the most of and I like how you can customize it the way is best for your restaurant.

Cons: I don't like how the bartenders have a different screen than the servers. When working both positions and having to train someone can effect the way the see how the system works.

This system is not designed for the pizza industry.

Apr 08, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: You do not have to go into the restaurant on a closed holiday to run a ticket. I had to do this with

my old system for payroll purposes.

Cons: My 20 year old rapid fire system was much easier to use. You can't even properly do a half and

half pizza properly. Orders also cash out automatically which has cost me customers.