Who Uses This Software?

Culture and heritage organisations, bus and cruise companies, hotels, cycle rental companies.


Average Ratings

9 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $1,495.00/year
  • Pricing Details
    $1995 setup and $1495/year subscription. Discounts for smaller orgs
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Authentic
  • www.mytoursapp.com
  • Founded 2009
  • New Zealand

About My Tours

Turn your walks, trails, museum tours and audio guides into mobile apps.


My Tours Features

  • Collections Management
  • Event Management
  • Exhibit Management
  • Gift Shop POS
  • Grant Management
  • Insurance Management
  • Membership Management
  • Ticketing

My Tours Reviews Recently Reviewed!

60623e3fae22567f1c32a73700982941

My Tours has significantly enhanced our visitor experience, saved money, and made tours easier

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: How easy it is to add and maintain content to deliver a polished, professional, and customized app without requiring specialized skills or outside contractors. This app has greatly improved the way we deliver tours and reduced our costs (both direct expenses and staff time).

Cons: There are limitations in the tour building interface (most notably the ability to move individual stops between tours) but there are reasonable work-arounds and the developer is highly responsive with support and regular improvements.

Vendor Response

by Authentic on November 09, 2017

Stay tuned on the ability to move stops between tours!

Great product, and great team to work with.

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use. They delivered what they said they would when promised and at the agreed price. Works very well in inputting content, and the consumer front end of the app looks good. It also seems very robust as Analytics has only recorded 1 crash out of 3000+ installs (and this was in the early days when we were testing it, so could have been down to us putting in iffy content).

Overall: Very cost effective way of getting and maintaining an app

Incredibly easy & straightforward process from start to finish!

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having never worked on a project like this before, the software was incredibly easy to use. In addition, the team from My Tours provide fantastic support.
Importantly, the software was also a great price!

Cons: Having only started using the software a few months back, we are yet to find anything we don't like about it!

Overall: One of the biggest benefits is that app interface is intuitive & easy to use.
It is also the most cost effective option for our specific project.

Such a nice interface

Apr 20, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Had a quick look at the designer/builder interface - very pleasant to use, but haven't yet used it extensively. Also chatted with the support team - they are very helpful and friendly

The best application

Nov 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The MyTours platform is excellent... I recommend it to everybody who needs a pro app. Also, the most important issue is that is working offline...

The best app

Nov 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use, The apps work offline

Overall: Great platform at an affordable price. It is the best software for audioguide apps. I am very happy with the My Tours platform!

The best app

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Facily to USe

Cons: Y can use app in offline

Overall: Optim raport quality price! It îs the best software FOR the audioguide app. I am very happy to try MY Tours!

Recommendations to other buyers: Y

Portrait Tour App

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I looked at many other products before I picked My Tours for our portrait tour. It was one of the few apps that were made especially for tours. I was sold after I spoke to some of their clients and heard how satisfied they were.

I was computer savvy but I had no experience with apps when I started this and it was as painless as can be. Glen and Julia were extremely helpful. Despite the company being at the other end of the world from me, I would usually get answers to my many questions within 12 hours.

The app is clean and robust and does exactly what it needs to do. If it could support Bluetooth beacons (my site is entirely in one building so GPS is only marginally useful here), it would be perfect!

The ideal platform for your walking tour!

Oct 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I almost never write reviews of any kind, but I feel compelled to do so in this case because of my outstanding experience with MyTours.

Their tour builder is designed for simplicity and ease-of-use, with an intuitive interface and quick learning curve. But this doesn't mean that they've sacrificed functionality. Every feature that I could imagine is included in the basic product, and you're not forced to upgrade to a premium version to get the job done.

I can't say enough good things about their technical support. Frankly, I was a bit skeptical about the responsiveness I might receive from halfway around the globe (I'm in California). But I always got a timely and complete response to every inquiry. I also never felt that they were talking down to me if I asked a simple first-time-user question.

MyTours also took care of every aspect of the process of releasing my walking tour. They advised me on how to sign up for Apple and Google developer programs. Then they handled the technical details so that I could focus on creating my content.

From my initial contact with the founder and CEO Glen Barnes, through the development and release of my walking tour and beyond, my experience has been top notch. I have already recommended MyTours to a neighboring community who are in the early selection process, and will continue to do so in the future.

Vendor Response

by Authentic on October 10, 2016

Thanks for the great review Alan. We love seeing projects like yours come to life!