# Mailrelay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mailrelay the right Email Marketing solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155095/Mailrelay/reviews --- Mailrelay 4.3 (95) [View alternatives](https://www.capterra.com/p/155095/Mailrelay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Mailrelay Ease of use 4.1 Customer Service 4.5 ## Pros and Cons in Reviews EM Eladio M CreatorE-Learning, Self-employedUsed the software for: I used a free trial. “The free offer is awesome.“ March 29, 2023 PB Pankaj B Director lead coachEducation Management, Self-employedUsed the software for: I used a free trial. “I experience the lack of technical expertise & understanding the customer's issue.“ May 17, 2024 ## Showing most helpful reviews Showing 1-25 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ★ Beatriz R. Used the software for: 2+ years ### "The best mailing provider ¡and free!" September 29, 2016 5.0 I "meet" mailrealy 4 years ago... and since then up it become in my favorite mail provider. Seriusly, (and not, they not pay me ;)) for me, is one of the best options in this competitive field. I invite all of you to give a try to mailrelay... simple awesome. Pros Autoresponder Groups Custom fields Custom forms Tamplates free Hug amount of suscribers Amazing client suport. Cons Don't have "automation" You can't build wordk flows in a click basis. Review Source Rolly C. Digital Marketing Specialist Marketing and Advertising Used the software for: 2+ years ### "Free Email Marketing Tool up to 15k of subscribers" May 17, 2019 5.0 I have been using this tool since 2013 and I still use this for email marketing campaigns. Pros It's free up to 15k of subscribers and very easy to set and send mails Cons It doesn't have some integrations with other tools Review Source VR Verified Reviewer Traffic Manager & Lead Generation (worldwide) Computer Software Used the software for: 6-12 months ### "There are better alternatives, but the free tier makes it a good choice" February 5, 2019 3.0 The ability to send email marketing campaigns with 0 budget was the main point of using Mailrelay. This is the main reason why I would recommend Mailrelay. Pros Mailrelay's free tier is so high, that it's likely that you won't paid for the service until you really grow up - and even then, its pricing is really cheap. Also, it has a ton of learning material and their support service is helpful. Watch out for their blog and their onboarding emails, they deliver a lot of useful tips and tricks. What I like the most about their blog, is that they don't only focus on giving advice on email marketing topics, they also cover digital marketing in general. Speaking more about the app, I think it's important to remark an interesting technology that they have: some time ago, they implemented "Smart Delivery", a feature that sends the emails first to the most active customers, making sure that your IP reputation is the highest possible. Cons Features and design-wise, their competitors are far more advanced. It's UI/UX is really old, and makes navigation a bit hard. And the automation features are quite limited compared on other big players on the market. But I have heard that they are working on this, so we probably will have more advanced marketing features soon. Review Source Alfredo W. Director Médico Medical Practice Used the software for: 1-2 years ### "Very good clicks/mailing ratio" September 30, 2016 5.0 Since we use Mailrelay we increased the clicks/mailing ratio compared with our previous platform. We plan to go on using this platform. It is easy enough even for no profesionals as me. Pros clicks/mailing ratio easy of use tools to prepare your mails Cons I have not found any Review Source Jennifer L. Gerente Comercialización Leisure, Travel & Tourism Used the software for: 6-12 months ### "Very good in general and can improve" September 29, 2016 4.0 I have been using this service, In general is very friendly but is lacking some services that I used with other companies that provide email marketing that help make your job easy and fast. In general I love Mailrelay and specially the support! Pros In general it is very friendly to use. The support is incredible. You can send up more emails for free comparing to other companies. Easy to import contacts and lists It is in Spanish Better opening rate Cons \-There are some features not available such as re-sending your campaign only to certain segment, such as the ones that did not open the last campaign, etc. this features are available in other -The hours of the app are not consisting with the county I am in, it uses Spain hours I beleive. Review Source pablo F. Used the software for: 1-2 years ### "Basics" September 29, 2016 4.0 I would make the program easier to understand. I have already used the email templates which are too complicated and I cannot use them. To have a basic version of this software would be fantastic. Review Source Milthon R. CEO Used the software for: 1-2 years ### "Good tool for large email marketers " June 18, 2018 5.0 Good for marketing and for 2 times sending Pros It is a very good tool when it comes to sending mass emails, in fact it is the only one in the market that allows you to send a total of 15,000 users at the same time and a total of 75,000 mass emails per month .. That's incredible! Cons the tool does not look very friendly, they made an important improvement but I think they can do it better, I do not like that you have to delete one by one the users of your database Review Source Ander A. Used the software for: Less than 6 months ### "MailRelay with the latest integration ThriveLeads is wonderful" September 29, 2016 5.0 At all times they advise, guide me and help me even by just providing a free account. Add much value these folks of MailRelay. Congratulations. Pros Now with the new update of ThriveLeads, it is just wonderful. Autoresponder, high deliverability and servers in the European Union. Cons They should be included in Divi Elegant themes as they have done with MailChimp and GetResponse. At some point the application crashes when trying to save data and forces you to restart the session. Review Source Libia G. Diseñador gráfico Used the software for: Less than 6 months ### "Very simple to use and very effective for email campaigns, it is also in Spanish" March 20, 2018 5.0 Very satisfied, I think it's worth using it Pros It is very easy to use and perfectly meets the objectives, I am quite satisfied with the application, very effective to conduct campaigns by email using the database of customers. I love that it is in Spanish. Cons They should expand the number of templates currently available, otherwise I think it's a very good program. Review Source Miguel S. Used the software for: Less than 6 months ### "Excellent Tool" September 30, 2016 5.0 I have used MailChimp until I found this tool. What incited me to try is that the autoresponder had no cost for the free account. So I was able to test its effectiveness. After more than a year, I can only say that it is for now the best email marketing tool I have also used, in Spanish. Pros Autoresponder free for small accounts Customer 100% Information Relevate to create good campaigns through your blog Review Source CL Cesar L. Office Manager Law Practice Used the software for: 2+ years ### "Very helpful, excelent support" September 27, 2016 4.0 We like to use Mailrealy as our support for sending e-mails, they have been great for this. I just would like to suggest to make it easier for any kind of user to include images on the e-mails, I have to request to our IT support to include such kind of features because it is not easy or user friendly for me as a more administrative tasking person. Pros The estadistics after you send the e-mails are just fantastic Cons It should be easier for any kind of user (not only technology profile people) to include images or other features on the mass e-mails. Review Source MI Mohammed I. Managing Partner Used the software for: Less than 6 months ### "Excellent reliability and very beautiful look for the messages & Newsletters" August 8, 2017 5.0 Pros Its capabilities and performance reliability. The offerings are generous and help to achieve the target mailing efficiently Cons although it is not technically complicated as many others, the way of tackling the Autoresponders specifically is not conforming with what users are accustomed to. In general, it is satisfactory. Review Source VG Vicente G. Sales Manager Entertainment Used the software for: 2+ years ### "Easy mailing system" January 24, 2019 5.0 Pros It is very easy to configure, fast and effective to send your mailings to your customers. Cons Perhaps it would improve the menus and would make it easier to make the shipments, you must learn a little to be able to configure it correctly. Review Source AK Althea K. Owner Environmental Services Used the software for: Less than 6 months ### "Super easy to use!" September 25, 2017 5.0 Can connect multiple websites. Free for ever. Pros Plenty of step by step articles. Immediate replies to queries. Layout is user friendly and easy to navigate. Review Source VU Vadim U. Affiliate marketer Marketing and Advertising Used the software for: Less than 6 months ### "Mailrelay is very easy & good software" September 27, 2016 5.0 Very good service is intuitive to use, I recommend to everyone. Castomer Supprt working properly and professionally solve all problems. Pros Very easy to use Review Source AD Agnieszka D. Head of Events Entertainment Used the software for: 6-12 months ### "It's great! :)" September 27, 2016 5.0 I like MailRelay because it's cheap/free, offers a real time nice support, has all the feautures I need for my business :) Pros cheap/for free, real time nice support, good statistics, Cons knowledge of html is needed, no possibility to see the statistics of one subscriber (for example which emails and how many he/she opened) as well us the list of people that never opened any mail (it would help to remove them from the list) Review Source FV Fernando V. Used the software for: ### "simple and useful" September 28, 2016 5.0 Mailrelay is an easy to use e-mail software. It offers all the functionalities needed but no a lot of non-useful functions. The analytics are really powerful too. Even if it is less known than other email clients, I totally recommend it. Review Source PT Pavlina T. Used the software for: ### "MailRelay - review" September 27, 2016 4.0 I am happy to use MailRelay. The only issue is that @abv.bg is not supported and these emails do not reach their destination. Pros easy to use, friendly support team Cons does not support @abv.bg emails Review Source oO office O. economist Used the software for: ### "review mailrelay" September 30, 2016 4.0 I am generally pleased! I am using the free package but possiblly I will switch to a paid scheme soon. Pros the free package/the customer support/easy uploads Review Source IA Ivan A. Used the software for: ### "very good mailrelay" September 27, 2016 5.0 in my opinion this is the best service and most practical emailmarketing platform Already use more than 1 year and I am delighted with the service Review Source JH JUZER H. Used the software for: ### "REVIEW MAIL RELAY SOFTWARE " September 28, 2016 4.0 MAIL RELAY IS GOOD WEBSITE. NO DOUBT ITS VALUE FOR MONEY. I ESPECIALLY LIKE THE CUSTOMER SUPPORT ITS WHERE THE DIFFERENCE LIES. Review Source AC Ashish C. Used the software for: ### "Great app. Must use" September 27, 2016 5.0 Awesome app. Very useful to reach my self signed up customers. I also send some transaction emails. Great helper in that too Review Source AM Aydan M. Used the software for: ### "My favorite email marketing software is Mailrelay" September 27, 2016 5.0 Mailrelay saves for me a lot of time when sending newsletters. Best feature for me is "RSS to newsletter". Review Source SD Sanath D. Author Writing and Editing Used the software for: Less than 6 months ### "Great Experience!" November 28, 2016 5.0 It was great experience with Mailrelay! With this great service, I am capable of delivering my messages easily and in no time. Pros Great service. Cons Limit of templates. Review Source dC dena C. social media manager Publishing Used the software for: Less than 6 months ### "Just the images on server" October 4, 2016 5.0 well that's the only inconvenience: sometimes it won't charge the images, takes a different one with similar name. Pros extremely easy to use Cons just upoading the images to the server. And the link is always mailrelay, not directly the final url Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.