# Sailthru Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Sailthru the right Email Marketing solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155116/Sailthru-Customer-Retention-Cloud/reviews --- Sailthru 3.9 (11) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Sailthru Ease of use 3.9 Customer Service 3.3 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LINDA S. Sales Marketing Manager Automotive Used the software for: 2+ years ### "Our company uses Sailthru to create information on the effectiveness of ads in our e-newsletters" December 28, 2021 5.0 Sailthru gives the most information of any solution I have tried before. It enables us to tailor analyses to the individual customer and the data the customer wants. Sailthru enables us to produce statistics from numerous accounts, so it can be used for all parts of our organization. Pros We were capable to fulfil the majority of our objectives as a full mailing platform even without requirement for extra IT or product design personnel. It enables us to provide precise and thorough information to our clients, allowing them to make smart judgments about which publications and days of every week work greatest for business. Sailthru is incredibly useful to our team because we conduct a lot of reviewing. Cons Sailthru is ideal for anybody who need thorough and accurate reports to clients or teammates. Nonetheless, it is less suited when seeking for engagements and interactions, because we generally have to utilize OpenX to get such data. Review Source SZ Sasha Z. Senior Growth Manager Media Production Used the software for: 1-2 years ### "ESP for scaled newsletter sends " August 9, 2023 4.0 Pros Analytics is more or less understandable Cons Customer support, sophisticated coding is not guided / supervised. There are no automated reports Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Sailthru It is a scaled solution popular among publishers Review Source TW Tobias W. COO & CFO Used the software for: ### "Unsatisfied with reliability of product & customer service" December 5, 2014 1.0 The feature set seems (and is) very good - split-testing transactional emails; very intuitive email nudge systems; personalized send time; etc. We have experienced almost constant problems with the reliability and bugginess of the product: uploads and downloads get stuck often, reports don't run correctly often, we had (single) incidents where code in subject lines wasn't resolved correctly and even twice that we weren't able to send campaigns for 2-3 days. That's an absolute deal-breaker in my opinion for an email marketing tool, paired with the fact that they are not seeing that as a problem and are not willing to work with you on considerations for their fall outs. It takes their support/sales staff at times week to get back to you. Review Source Chhaya S. CEO Food Production Used the software for: 6-12 months ### "Excellent platform for email marketing with advance automation and analytics" September 27, 2021 4.0 Pros Sailthru is an excellent platform for email marketing and automation with advance analytics feature. We can build email templates using drag and drop feature. Sailthru supports dynamic email content. The user intefaceis great Cons \*customer support take more time then usual to solve issues \*Limited condition available for list segmentation \*Email templates builder is poor Review Source Mel W. Customer service sales Telecommunications Used the software for: 1-2 years ### "Not Bad made job easier!" March 31, 2019 4.0 Pros I loved being able to build have everything together and use it simultaneously. I was able to keep track of my customers so much easier. Cons It seem to slow down my system. It was boggy Review Source VR Verified Reviewer Director of Business Development Media Production Used the software for: 6-12 months ### "A very important tool for a newsletter-focused company" December 7, 2017 5.0 Pros This software lets our company run all of its newsletters for our various properties, and is extremely flexible in separating out our lists. It's also been helpful for maximizing our send rates and minimizing deliverability issues with the email services providers. Their customer service knows what they're doing, and they often run webinars to help further optimize and use their many features. Cons The double verification to sign in can be a bit annoying. I'm also not sure if the clicks data from the heatmap is 100% accurate some of the time. Review Source Brenda M. Marketing Coordinator Cosmetics Used the software for: 1-2 years ### "Great platform but needs improvement in customer service " November 20, 2018 4.0 Pros Ease of use, constant updates, a lot of training and webinars available Cons Not enough personalization, reps need better customer service Skills Review Source VR Verified Reviewer Digital Marketing Executive Insurance Used the software for: Less than 6 months ### "Good platform, but customer service needs to improve" November 26, 2019 4.0 Overall happy with the product itself but as mentioned, customer service is bad. Pros The interface is the best feature as it is very simple and doesn't take long getting to grips with it. The analytics available are very good too. Cons Customer service is quite poor. If they improved this side of the business they would have a great product on their hands. Unfortunately this side of things lets them down in a big way. Review Source HS Hannah S. Community Manager Real Estate Used the software for: Less than 6 months ### "Great Software" June 11, 2020 5.0 Overall, this platform is helping us meet our needs and understand our audience. Pros Advanced software! We use into send to send personalized emails to many lists based off of interests. The analytics really helps us understand our adueince with good details. Cons There is a bigger learning curve to this platform since theres a lot to learn. Could use some UI updates and would like to be able to sort by lists. Review Source Arush S. Associate Software Developer Computer Software Used the software for: I used a free trial ### "Important for tracking progess of newsletters" October 15, 2018 3.0 Pros Simple and easy to use user interface Formatting display looks with charts and graphs included Gets better results in case of analytics and content managing Cons Customer support is ok(delay in getting reports for issues Provision of filters(date created,modified,newest etc) is required in finding old records Review Source Erica S. Graphic/Web Designer Retail Used the software for: 6-12 months ### "null" January 31, 2016 4.0 Review Source Similar Products Featured ## Related categories [Personalization](https://www.capterra.com/personalization-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/)[Marketing Analytics](https://www.capterra.com/marketing-analytics-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.