Best For

We deliver the most reliable and most secure business-class call center solution to any device, anywhere, all in the cloud. Designed for any size Inbound Call Center.

Product Details

Since 2001, PanTerra has been offering the industry's most advanced features for inbound call centers. We are committed to continue to roll out new features as the technology changes, to guarantee your Inbound Call Center never becomes antiquated. Join the thousands of customers who have moved their call center to the PanTerra Cloud. PanTerra offers an inbound call center solution with Real-Time Business Analytics Built-In, Advanced Queuing, Supervisory Modes and much more.

Contact Details

PanTerra Networks

http://www.panterranetworks.com

Founded in 2001

Located in United States

Video Collaboration
Supervisory Modes
Team Presence with IM
Live Analytics and Queues
Cloud Storage Included

Starting Price

  • $64.95/month/user
  • Call Center Seats can range from $50-$99 Per Seat. Call for more details

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)

Streams Call Center Features

Blended Call Center
Call Logging
Call Scripting
Call recording
Campaign Management
Escalation Management
Inbound Call Center
Interactive Voice Response
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Streams Call Center Reviews

Showing 5 of 28 reviews
Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4/5
Carlos J.
Resources and People's Manager
Financial Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Source: Capterra
September 25, 2016

“Great product, great customer support, I am a satisfied customer.”

OverallOur last VoIP providers (not appropriate to name then here) were not very satisfactory. We had constant issues. Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra. And I didn't want to switch until their salesman gave me pricing details and asked me to visit their website and watch the product video. After going through the product details and watching the video, I was convinced that this is the product I want! I have an 11 member team, and we need to IM regularly. The best thing I like about Panterra's Cloud UC is the cloud storage option. I can run my business from anywhere and from any device; mobile or computer (I don't own a tablet but I am sure their services work seamlessly on tablets too). Built in analytics is another rare feature. This service is highly recommended especially if you like single-solutions. Cloud UC offers 6-in-1 services and it easily integrates with software like Outlook and Office. I like it very much because I don't want eight software running on my computer at a time; I like to keep everything compiled into one solution and that's were Panterra's software came to my aid.
ProsCloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.
ConsThey do not have the best of interfaces, at least I am not crazy about it. Minor issue but should be pointed out nevertheless.
Recommendations to other buyersThis service is highly recommended especially if you like single-solutions. I have mentioned this before, if you are THAT type of person, then this service is for you.
Source: Capterra
September 25, 2016
Victoria H.
Company Software Analyst (EpicCare)
Hospital & Health Care, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: SoftwareAdvice
February 16, 2017

“Keep it up!”

OverallWe used Panterra and it is really great. It is less expensive with high quality. Phone service is great, support is wonderful and I will recommend this service to my friends. The video conference feature is particularly useful but the best feature is call forwarding - most useful. I haven't use the mobile app a lot but based on my boss' testimony; the mobile app also works perfectly.
ProsWe often travel, the call forwarding is wonderful. I used to have to call AT&T if I forgot to do this before we left home, now I can make the change with zero hassle!
ConsOnce, I had a defective HD2 handset. Static beyond belief. I called their Customer Care number and got ahold of some guy who told me that Amazon (where I purchased it) handled the warranty and he couldn't help me. Called Amazon, and the Panterra guy was wrong. So I got on to online chat and got ahold of a competent woman named Diane. She apologized for the Customer Care guy and is sending me a replacement handset. She was great, but Panterra should do some coaching of their telephone people. So 1 star for Customer Care line guy, and 10 stars for on-line chat.
Recommendations to other buyersI would recommend this without a second thought.
Source: SoftwareAdvice
February 16, 2017
Nuur H.
Office Admin
Information Technology and Services, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
8/10
Source: Capterra
September 12, 2016

“Finally changed my VoIP providers and I am very happy. ”

OverallOur last VoIP providers (not appropriate to name then here) were not very satisfactory. We had constant issues. Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra. And I didn't want to switch until their salesman gave me pricing details and asked me to visit their website and watch the product video. After going through the product details and watching the video, I was convinced that this is the product I want! I have an 11 member team, and we need to IM regularly. The best thing I like about Panterra's Cloud UC is the cloud storage option. I can run my business from anywhere and from any device; mobile or computer (I don't own a tablet but I am sure their services work seamlessly on tablets too). Built in analytics is another rare feature.
ProsCloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.
ConsThey do not have the best of interfaces, at least I am not crazy about it. Minor issue but should be pointed out nevertheless.
Recommendations to other buyersThis service is highly recommended especially if you like single-solutions. Cloud UC offers 6-in-1 services and it easily integrates with software like Outlook and Office. I like it very much because I don't want eight software running on my computer at a time; I like to keep everything compiled into one solution and that's were Panterra's software came to my aid.
Source: Capterra
September 12, 2016
Avatar Image
Pamela C.
Chief Experience Officer
Internet, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
January 14, 2018

“My business could not function without Streams. I have been a customer for over 11 years.”

OverallA unified communications system
ProsStreams is the backbone of our business. It is the platform we use to operate as a call center to our clients. Since the call center is a major part of our business, we could not operate without it. Being a client for over 11 years, we have gone through many phases with Streams but in the end, they are better for us than any other telephony option out there. There customer service is always accommodating. We are one of their smaller clients but we are always treated well.
ConsWhen we first started with Streams, we were using Salesforce. We worked together to integrate Streams with Salesforce. I now use Zoho to support out customers. They have not integrated with Zoho even though they said it is on the list. This is the only down side and reason why I would ever find another provider.
Reviewer Source 
Source: Capterra
January 14, 2018
Nigel S.
Senior Manager
Architecture & Planning, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Source: Capterra
January 26, 2017

“Awesome Experience!”

OverallI work in Technical Support for a major software company so I have some experience in customer service. Mike was awesome. He quickly handled my issue, found the root cause, and stayed with me until the fix was in place. I wish there were other VOIP service providers with a great customer service good manners and customer services really stick with you. Issues come and go, it is a part of every product. Panterra have some issues too but they are quickly resolved.
ProsI like its look and feel, it is not complicated, it is easy to use and above all it works!
ConsInstallation cost/shipping and other minor costs were not included in my original invoice. I'll be honest that is a little bit annoying when you have to pay little bit extra than you thought you were going too.
Source: Capterra
January 26, 2017