# Access Control Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Access Control Manager the right Network Access Control (NAC) solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155133/Access-Control-Manager/reviews --- Access Control Manager 4.1 (11) [View alternatives](https://www.capterra.com/p/155133/Access-Control-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2025 # Reviews of Access Control Manager Ease of use 3.8 Customer Service 3.5 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LE Lucia E. Executive Assistant Consumer Goods Used the software for: 2+ years ### "Provides us with good ability to control our security camera system" March 17, 2018 4.0 Pros The software is easy to use. The controls are intuitive and it's easy to switch from live views to reviewing past activity. Cons Setup requires a knowledgeable Avigilon technician and internal IT personnel. Once it's set up it's great. Review Source VR Verified Reviewer airbnb user Hospitality Used the software for: 1-2 years ### "Secure your business with advanced monitoring" October 25, 2022 4.0 Pros there are endless features from motion sensor to facial recognition on camera and access card reporting has wide features. System works well if you have a monitoring team otherwise its too expensive software for small business operations. Cons Very complicated integration and if you make any change then its likely that your going to take technical support help from their team which takes few days to resolve. they dont provide direct support in canada which is an issue and we rely on the distributor who charges abnormal pricings. Review Source Arwa N. Tax Associate Accounting Used the software for: Less than 6 months ### "Slow and lots of bugs" November 28, 2018 3.0 Pros I like that the software has many features that are easy to use. The customer support is available mostly and there is training material provided for users to utilize. Cons The software is out of updates. There are many forms within the tax software that are missing. Review Source AT Austin T. Instrumentation Technician Mechanical or Industrial Engineering Used the software for: 2+ years ### "Make Sure Your Certificates are Up To Date" June 14, 2022 5.0 Pros This was a powerful software that would allow the user to grant to deny access to an Avigilon Server. It is a great administrative tool as it centralizes all aspects for granting or denying network access to users Cons The UI is awful. It can be very confusing and cumbersome. A lot of items are not clearly identified. Additionally, once our site certificate expired, it was quite a burden to get it renewed. Review Source RJ Rob J. VP Used the software for: 2+ years ### "Great!" January 17, 2018 5.0 Pros Avigilon is a great piece of software to use for any type of security monitoring needs! The Customer service was probably my favorite thing about it. Cons Avigilon is a great piece of software and I really like so I don't really have any think I don't like about it. Maybe more frequent updates? Review Source SL Stacy L. Guest Satisfaction Hospitality Used the software for: 2+ years ### "Eye in the sky!" October 16, 2018 5.0 Great product, allowing monitoring of guests/employees and can easily go back in time to review past incidences, or current situations from away. Pros Easily switch from camera to camera and can view all points of interest as once, or select one camera to view independantly. Also allows you to know when others are monitoring the system. Ease of access and quickly can go back to review footage from days/weeks ago. Cons Sometimes, when reviewing older logs, imaging is fuzzy and jittery. Review Source DL Diane L. Corporate Secretary Building Materials Used the software for: 2+ years ### "Great Product and Cameras" April 5, 2018 4.0 We get great benefits and ease of use of these cameras. Pros I love the ability to keep watch on the cameras in our office through out the day and from my phone when not at work. This is an awesome camera system. Cons Sometime our cameras will get a little blurry but not often and not bad. Otherwise there is nothing wrong with this camera system. Review Source JG Jeff G. Business Owner Used the software for: 2+ years ### "Great camera system and helpful customer support" December 1, 2017 5.0 Pros The Avigilon Access Control Manager is easy to use and understand. The features of going to previously recorded footage and the ability to download footage has come in handy. The customer support team is easily accessible and ready to help when there is something you cannot figure out on the software. We have called with needing help resetting a password and also to figure out how to download recorded footage and they helped quickly with both issues and were patient with my questions. It has come in handy and we are glad that we use this program and cameras. Review Source JV Joevanne V. Security Engineer Financial Services Used the software for: 6-12 months ### "Worst Access Control Software" February 16, 2017 1.0 This has been one of the worst Access Control Software I have ever used. We have witnessed nothing but issues ever since implementing Avigilon ACM. Our users constantly get their access denied without explanation. Avigilon support never has an explanation on cause. Pros None Cons Difficult to use Customer support is bad Erratic results Review Source MR Michael R. Systems Administrator Utilities Used the software for: 1-2 years ### "Avigilon ACM " February 14, 2019 4.0 Pros I enjoy the visibility into our door access control environment and being able to open/unlock doors remotely even if not in the same building or campus. Cons I wish they had a way to integrate this into our security system. It would be so much nicer to have both the alarm system and door access control database centrally located and managed. Definitely an area they should look into for the future. Review Source SK SIMIAO K. Associate Banking Used the software for: I used a free trial ### "Great tool" March 9, 2021 5.0 Pros Loving the design of the page and the concept of this software Cons Hoping to develop more user friendly functions Review Source Similar Products Featured ## Related categories [Network Access Control (NAC)](https://www.capterra.com/network-access-control-software/) [Physical Security](https://www.capterra.com/physical-security-software/)