# VOXOX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VOXOX the right Telephony solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155136/Cloud-Phone/reviews --- VOXOX 3.1 (9) [View alternatives](https://www.capterra.com/p/155136/Cloud-Phone/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of VOXOX Ease of use 3.4 Customer Service 3.0 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Denise Nicole G. College student Education Management Used the software for: I used a free trial ### "Why purchase Cloud Phone?" July 12, 2021 4.0 It is definitely cheaper than landline. It is good for small businesses as you can make multiple calls, collaborate easily with the team, and connect with your customers. Pros Allows you to make voice calls and create route calls. It has powerful features that helps you make connection with the customers provided you have an access to internet. It grants you a best functionality. Cons Its full functionality is dependent on your internet connection. Meaning, if you want a better service, you must also have a string internet connection. You must also thoroughly examine if you need this account as this is not for every business. Some businesses need more customize calling rather than a route calls and voice calls. Review Source JS Jennifer S. photographer Photography Used the software for: I used a free trial ### "Everything i need all in a cell phone" July 21, 2020 5.0 Sometimes in the beginning i would not know what i was doing and then my phone call or whatever action I was trying to do would not go through but you just have to get to know what you're doing other than that I mean it's really not a bad program I would recommend it to anybody that is busy and over-the-road mainly it's really convenient like so you don't have to just be stuck in one office all day waiting for that business call Pros The pros of this software is that when you're over the road and it need to have someone take phone calls for you but you don't have anybody to work for you cuz you work on your own it's nice cuz you can reroute all of that to your phone you can transfer if you do have other people that work for you and it's all on one phone it doesn't cost any extra services Cons What I don't like about the service is that you you have to kind of get to know it really well to really make sure and feed it takes a while to understand it but once you get the hang of it everything is fine and it turns out it works pretty well it works over internet so it always use Wi-Fi connection Reason for choosing VOXOX i didnt have a choice i kinda went with tcloud because the feature seemed fitting pricing fitting everything just worked into place Review Source EB Eric B. Owner Construction Used the software for: 1-2 years ### "NEVER use this company!!!" February 11, 2025 1.0 The worst experience I have ever had. All kinds of issues and zero accountability from this company. Pros Nothing! The worst company I have ever dealt with. Cons Everything. Its impossible to get a hold of customer support. Their service was down for months. Avoid this compay!!! Review Source VR Verified Reviewer data analyst Accounting Used the software for: Less than 6 months ### "Great communication app system" November 14, 2022 5.0 Probably need to upgrade the interface but work perfectly Pros VOXOX is nice to make call and send SMS. it's okay for me Cons Notification sometime does not work very well. Alternatives considered [VoIPstudio](https://www.capterra.com/p/162502/VoIPstudio/) Review Source nH nick H. owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "i use voxox for my taxi service it works very nicely" June 15, 2017 4.0 Very dependable software Pros This software is easy to setup, affordable , and very dependable. I really like how i can add alot of different options for forwarding options. Cons I do not like the sms feature of this software it forwards to an app. The app however does not notify you that you recieved a text with a sound just a bubble. Review Source PT Paul T. Owner Financial Services Used the software for: 2+ years ### "Voxox Poops on Existing Customers. Very unhappy" April 7, 2023 1.0 This company doesn't know how to do business. They changed their pricing model and wouldn't even grandfather in the existing customers so we could keep our current plan. We also use RingCentral which they have had several pricing changes over the years and not once have they increase my rates. I have been grandfather in to keep my existing plan and that is how your supposed to do business. Matter of fact because ringcental has added several new features over the years these features were also added to my account at no additional charge. I'm sorry but I can't stand by voxox when you have companies out there like ringcentral that actually care about their customers. Pros When I first signed more that 4 years ago they had a awesome printing structure and they were one of the few companies at that time offering text messages included in the service. They were very feature rich at the beginning. Cons They are not loyal to their clients. Buyer beware your prices will go up with no warning and their response will simply be "This is our new pricing model. Please feel free to look at other company's if you don't like it". I was paying $34 per month for my services and based on their new pricing model it went up to over $100 per month. Again buyer beware. The rate you have today will change in the future and they don't care about you. They only care about the money Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Reason for choosing VOXOX They had sms included and multiple virtual assistants included. After their pricing change I would never have chosen voxox as they priced themselves out of the market and don't have enough features justify the Hugh price hike Review Source David B. US Director - Zodhiates International New Testament Study Center Leisure, Travel & Tourism Used the software for: 6-12 months ### "Challenges for sure..." September 17, 2018 2.0 For a starter phone system, it is OK. Likely that we will grow out of it as business grows. Pros Inexpensive, easy to set up online phone system which gives a professional face to your company. Forwards to mobile phones and allows employees to work from various locations. Cons Outbound call feature is greatly lacking, especially if your wi-fi connection is not extremely strong. Per minute fee on calls might also be prohibitive depending on your calling patterns. Integration with CRM is negligent. Review Source EN Eric N. Owner Construction Used the software for: 1-2 years ### "Not for use outside major cities" February 18, 2020 3.0 Pros I can't say because it never worked for us. Cons They didn't have phone numbers available in our local area code when we enrolled but they had some number "drying out" which were promised to be available soon. We had the service for over a year and were never able to get a satisfactory phone number, it always looked like we were calling from our state capital 3 hours away. This did not give us the home town feel we wanted. Reason for choosing VOXOX Price, features, and promises that were never delivered. Review Source GS Galen S. Sales Retail Used the software for: I used a free trial ### "Cloud storage" August 3, 2020 3.0 Pros Its ease of use. How easy it is to teach people to use it. Cons I like the program it but could use a little tweaking to make it faster. Review Source Similar Products Featured ## Related categories [Telephony](https://www.capterra.com/telephony-software/)[VoIP](https://www.capterra.com/voip-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.