--- title: "Talkative Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Talkative Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/155164/Talkative/" page_type: "product" language: "en" --- # Talkative Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Talkative ## What is Talkative? Talkative is a cloud-based customer service platform that helps contact centres handle customer interactions across voice, chat, video, and messaging channels. It works as an AI layer on top of existing contact centre tools, so businesses can add AI capabilities without replacing their current systems. Teams use Talkative to automate common customer queries through AI agents, support live agents with real-time suggestions, and offer face-to-face video support for sales and service. AI interactions can be handed off to human agents with full context when needed. Core features include AI chatbots for chat and messaging, conversational voice AI, live chat with screen sharing and translation across 100+ languages, video chat, social messaging, cobrowsing, intelligent routing, and analytics with sentiment analysis and AI insight reporting. ## What is Talkative used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $299 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Talkative?[Manage this product listing](https://www.g2.com/products/talkative/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Talkative 5.0 (2) VS. [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $299 Per Feature, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.6 (589) Value For Money 5.0 (2) Value For Money 4.6 (509) Customer Service 5.0 (2) Customer Service 4.7 (500) ## Talkative alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (66)](https://www.capterra.com/p/166420/ChatBot/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (10)](https://www.capterra.com/p/211547/Social-Intents/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about Talkative Overview ### What company size and specific industries is Talkative built for? Talkative is designed for mid-market and enterprise B2C businesses that run contact centres, especially in retail, ecommerce, automotive, healthcare, and the public sector. Features and Usability ### What are the key features of Talkative? Talkative offers live chat, chatbot, and conversational AI for customer support, along with voice and text messaging. It also includes co-browsing, screen sharing, intelligent routing, sentiment analysis, knowledge base, analytics, and integrations, plus API access, canned responses, multi-language support, and customizable branding. Integrations ### Which third-party tools and platforms does Talkative integrate with? Talkative integrates with Google Analytics 360 and Salesforce Service Cloud. These catalog integrations cover analytics and customer support workflows, giving Talkative connections to reporting and CRM platforms used for tracking performance and managing customer interactions. Getting Started and Support ### What training and onboarding options does Talkative offer? Talkative provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and feature review. Getting Started and Support ### What customer support options does Talkative offer? Talkative provides email/help desk, FAQ/forum, knowledge base, and phone support. These channels cover common setup and troubleshooting needs, but no reviewer feedback is available here to describe response times, helpfulness, or recurring frustrations with support. ## Features AI summary Based on 6,967 Live Chat reviews Not all live chat products cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Talkative supports **Chat/Messaging**, so teams can manage direct conversations with customers in one place. However, it does not include **Real-Time Notifications** or **Multi-Channel Communication**. Instead, it offers **Real-time Consumer-facing Chat** (**43%**), which still gives businesses a way to respond to visitors as conversations happen. This can help teams handle customer questions faster and provide more immediate support during the buying journey. Chat/Messaging 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Real-time Consumer-facing Chat 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Canned Responses 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Shortcuts for inputting frequently used messages Customizable Branding 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Third-Party Integrations 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes API 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Talkative 30 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Co-Browsing: Allows agents to join a customer's browser session and navigate through the website with them. - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Conversational AI: Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Geotargeting: Geographic location of visitors determines behavior of the software - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Intelligent Routing: When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to - Knowledge Base: Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. - Language: Multilingual capabilities allow the AI to process inquiries from many languages - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Multi-Language: Manage and support multiple languages - Offline Form: Form to collect visitor contact information when live chat isn't available - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Screen Sharing: Digitally share screen view with others - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Text: Is able to process inquiries submitted by text data from live chat, email, or SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transfers/Routing: Transfer queries and organize messages between agents - Voice: Make and receive calls directly in the application. Track and record calls for analysis. --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial Basic $299.00 Per Feature,Per Month Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AA Andrew A. Managing Director Information Technology and Services ### "Simple to use, extensive feature set and deployed in minutes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 31, 2022 I needed to be able to quickly deploy chat widgets to websites, and be able to turn them off and on depending on the current needs of the website. This software solved all of my problems, and I had to put very little effort in to get it up and running. The support team are really helpful, and they have great documentation and example integrations too. Pros I have several web applications which require a chat solution, so I may assist my customers and my client's customers, so the ability to quickly configure and deploy multiple chat widgets was essential. This product handled that with ease, and because of the widget configuration system, I can easily update and change my widget without needing to update the code on my website. Coupled with the integrations with external systems, and the custom webhooks, I was able to get all the relevant data from Talkative, into my bespoke applications with ease. As I am a web application builder, sometimes I need to help guide customers through the more complex parts of the websites I build, for example I have an event booking application which some users have difficulties with. The Cobrowsing tool makes it really easy to help guide my customers through booking processes without the needing them to install additional software, no only this, but I can also interact with their booking forms to help them complete their booking, all whilst hiding any sensitive data to gives my customers confidence in their security. Cons None spring to mind, my journey so far has been really positive. Alternatives considered [tawk.to](https://www.capterra.com/p/167792/tawk-to/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Jules P. Director Automotive ### "Excellent in all respects. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 1, 2022 Talkative has been a great tool to help me deliver consultative service to my high value clients. I've used it to generate leads and sales from clients all over the world. The support has been great too. Pros Easy to use, generates leads, fits in with my website branding Cons None - would be better if I had more staff to handle live interactions Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.