Who Uses This Software?

Custom manufacturing businesses such as sign shops, print shops, embroiderers, screen printers, trophy and award companies, and vehicle wrap shops.


Average Ratings

132 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • TechVOX
  • www.shopvox.com/
  • Founded 2010
  • United States

About shopVOX

ShopVOX is a comprehensive web-based, easy to use management solution for custom fabricators. Our solution includes everything you need to run your shop - sales lead tracking, quoting, work orders, purchase orders, job management and scheduling, online proof approvals, Quickbooks integration, business intelligence, online credit card payments through Authorize.net, and much more. Perfect for - Sign companies - Printing companies - Apparel companies - Custom manufacturers - Job shops


shopVOX Features

  • Billing & Invoicing
  • Capacity Management
  • Job Costing
  • Job Tracking
  • Order Management
  • Purchasing
  • Quality Control
  • Quotes / Estimates
  • Scheduling
  • Shipping Management
  • Traceability
  • Work Order Management
  • Accounting Integration
  • ERP
  • Maintenance Management
  • MES
  • MRP
  • Purchase Order Management
  • Quality Management
  • Quotes/Estimates
  • Reporting/Analytics
  • Safety Management
  • Shipping Management
  • "Best Price" Estimating
  • Best Fit Imposition
  • Bindery Estimating
  • Discounts Management
  • Multiple Version Calculations
  • Pre-Press Estimating
  • Pre/Post Service Calculations
  • Press & Run Style Analysis
  • Process Ink Calculation
  • Production Options Evaluation

Vendor has not completed this information.


shopVOX Reviews Recently Reviewed!


Long time user

Dec 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: Allows nearly a paperless work environment, yes filing can be a thing of the past. Fairly customizable for an individual shop. Several viable ways to do formula based pricing. Extremely responsive customer support - even takes feature requests/needs seriously. Works very well for telecommuting. Customer tracking and front-end accounting features work quite well, does tie into quickbooks though we do not use that feature.

Cons: Mobile app is useless for field work. One can use the browser on your phone but it doesn't work well or allow concurrent sign in. Robust scheduling package is not yet completed (as of 12-6-18) so alternative solutions like white-boards or google calendar are necessary - but daily job tasks scheduling works great (as in this is what we need to get done to day. No really very good solutions for install appointments).

Overall: We migrated from SignVox which was an earlier signs shop only solution from this same company. Back then we came from Activity. Our whole database was migrated to the new system so we didn't lose any customer records. ShopVox is much more flexible and better than SignVox in nearly every way. Considering the competition in this space ShopVox is probably the best option if one can get over the initial learning curve and sit down to truly customize the software to their thinking and shop. I spent about 2 weeks determining the initial pricing formulas, templates, & workflows. From there I have evolved these items over the last 5 years as new features become available or I just have an idea of a different way to do things. There are only a couple of things that I would like to be able to do through ShopVox that do not work well, and some of those items are pending thanks to the customer support.

Vendor Response

by TechVOX on May 14, 2019

Thanks for reviewing shopVOX Ryan. We are happy that you benefiting from so many of shopVOX features and enjoying a nearly paperless work environment - less clutter for sure! We recently updated the shopVOX Go App. So, I hope you take some time to check it out. You can now upload assets, manage jobs and get signatures while on the field. Thanks for being a loyal shopVOX user. We look forward to serving you for years to come. :)

Capterra loader

Crucial tool for our business

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: We love the solutions and flow that ShopVox brings to our company. With many different departments (apparel, sign shop, print shop, web dept, and vehicle wraps) and different workflows SV keeps us all moving along with ease and eliminates dropped orders or confusion in our team. We know what is going on and can access the details, proofs, notes, file names all in one place. Before ShopVox we used paper orders...NEVER again! If there was a change on the job or an update request we would have to waste time tracking down that piece or paper. If it got lost...forget about it! We would be in trouble. Now with SV its all in the system and can be accessed with ease by anyone on the team. I do not see how our company could have continued to grown 30% each year by not moving to SV.

Cons: I wish there was a more convienent collaboration/ messaging tool in app. We still use the notes and the email notifications are good. But one day I would like to see an option to reply to a message from my email and it go right back in app to the job. SMALL request I am watching for to be added on day.

Nothing in comparison of all that SV does do! We can tag other users for special notes, assign task and get notifications as needed.

Overall: Great. I did try to set up SV by myself and quickly leaned on their team for help and they did! Helped me get all my products entered, materials, prices and workflows. From there used the training videos and tools to train the team and we were running in a week or two. Since the start of using SV in 2015 we continue to enjoy of the evolving and adding of features in SV. Its like Christmas sometimes when we learn of new updates in our shop! We will email out to the team and let them know of something new.

shopVox is an excellent product which has had a big impact on how we run our business.

Feb 19, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: shopVox is a powerful, complete business management system. It really gives small business owners like me all the advantages of the management systems big businesses have access to. The comprehensiveness of the system is remarkable.

I think the organisation it imposes on a business would assist any small business improve its efficiency and productivity.

The business intelligence dashboards are excellent and give a daily snapshot of where the business is.

ShopVox gives us control over our processes and communication; this has been a real benefit in the day to day running of our business and has noticeably reduced stress. In fact we are now able to handle more work with less people and know where everything is and at what stage of production. This is something we struggled to do without ShopVox.

We have gone to an almost paperless workplace thanks to the facility of being able to display the job board both in the office and in the factory. No more missing pieces of paper!

It has been a surprise to us how much we like being in the cloud! I am able to go home and have dinner with the family and log into the system from home if I need to catch up on any matter.

Support via Chat is good.

shopVox is improving the program regularly and systematically so it is getting better all the time.

Cons: Along with comprehensiveness of the program comes a steep learning curve.

Unfortunately, the training material is not up to the standard it should be. In my opinion the current training material needs to be re written by a professional training-manual writer. And while videos are good at giving a snapshot of a process they are limited as a training tool as they are unsearchable.

There is no readily accessible Definitions Table of the terms used (that I know of). This is particularly important for users in other countries like I am as the meaning of some everyday terms in the USA can have a different meaning in other places.

Because of the poor training material some users may be put off by the necessary steep learning curve which would be a shame given the power of shopVox.

The RIGHT Solution

Aug 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Prior to finding ShopVOX, we were spread across two different platforms for our sales and shop operations. ShopVOX has enabled us to eliminate both and now we can use one software to manage our workflow, track the sales activities that lead to new jobs, and also use solid costing on our quotes to ensure that we're making money with these sales.

Best features:

Multiple views and options for scheduling jobs.

Pricing templates can handle all aspects of simple to complex jobs, even for a CUSTOM sign shop.

Syncs to QuickBooks for accounting.

This is an emerging product with a great development team. If a feature you've though of isn't there, wait a few weeks! This isn't SAP or ORACLE you're dealing with here. They're nimble and responsive to client requests and needs.

Cloud based and mobile device friendly.

The PRICE! For the money, you won't find better value.

Cons: As I mentioned in the "Pros" above, this is an emerging product. This leads to my only real "Cons". From time to time, as new features are rolled out, there may be mis-steps. If you are not OK with change, you may want to wait a bit before signing on. New features and modifications to old features are rolled out VERY regularly.

As they say though, "you have to break a few eggs to make an omelette".

Overall: An all-in-one software for managing all aspects of our business that's easy to use for all levels of staff.

Vendor Response

by TechVOX on August 15, 2017

Jeff, Thanks so much for taking your time to write up this review. We greatly appreciate it. We take great pleasure in making sure you are satisfied and managing your business more effectively.

ShopVox Rocks!

Apr 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: What I like most about this software is having all job information right at my fingertips. No hunting through stacks of job order sheets or files. When hunting for a past sign we created so I can duplicate it for another customer, I can enter the sign type, etc. in Search and it will show results for jobs that created that particular sign. The added convenience of creating an invoice immediately after the project is finished and emailing it to our customer has saved the company time and payments arrive sooner. We have reduced the amount of paper we had sitting around the office in various stages. Having the products set up in the system has really saved us time when opening new work orders as well as created consistency in our job quoting.

Cons: At this early stage in our use, the Emailed Documents page is a little hit and miss. When I go to Transactions and click on Emailed Documents, it goes to the home page of ShopVox first. Then I need to click on Emailed Documents again before the screen appears. Also, I am having a particular problem with it not showing that my .pdf was emailed to the customer. I have a trouble ticket in on this - still having same issue at this time.

Also, it would be great to be able to change the Work Flow on a job after one has been chosen. If I accidentally choose the wrong Work Flow, I have no way to change it.

Overall: My overall experience with ShopVox is that it is one of the best products out there for our small graphic design shop. ShopVox has saved us so much time! The product works for me 99.9% at this time - will be 100% once a couple issues are resolved. Thank you for creating a product that meets so many of our needs.

Vendor Response

by TechVOX on May 14, 2019

Thank you for reviewing shopVOX. We are so happy that you believe shopVOX is one of the best products out there for our small graphic design shop and that it has saved your team so much time. Saving time was one of our main goals! We will certainly work on that 1%! :)

We have finally found a product which provides for all our custom build products and services.

Nov 29, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The platform is extremely flexible the way it has been setup. We have been using this type of software for many years and have always had to create "work arounds" to get as close to our desired results as possible. But whats so amazing with sV is the technical support. We have never in ten years experienced the quality and expertise of this group of people. They will sit with you and work through tough issues. Last week I had a problem the first tier tech was unable to fix after many attempts to trouble shoot. He made a quick decision to bump it to the next tier engineer and within 10 minutes my problem was program corrected. It has been such a great experience to be with a company like sV that truly understands our business model and works creatively with its clients to improve the effectiveness of the software and support service.

Cons: That I have to actually think about what I put in as data............ So I came up short on the minimum words here. The reason we don't have a "least" is that this company also has set up a working resolution forum to understand any and all problems, questions specific requests for new capabilities and informs on an hourly basis any new updates to the platform. They also provide a very good business basics learning series that is well done.

Capterra loader

Excellent app for CRM, and Production Workflow

Jul 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: We are a small business manufacturing and installing signs in Berkshire. ShopVOX is exactly what we need for our business.

ShopVOX allows us to log and track all our customer interactions, manage their accounts and manage our internal workflows to ensure signage is manufactured and delivered on time and on spec.

Our busy team are able to quickly and easily log sales leads, create and revise quotes, convert approved quotes to sales orders, create production workflows and raise sales invoices. Invoices can be exported from ShopVOX into our accounts at the click of a button.

The team at ShopVOX are very helpful and the most impressive and valuable asset this company has is their ability to listen to customers and upgrade their software quickly to suit customers ever-changing needs. There have been numerous occasions when we have suggested a improvement and we've seen it go live within weeks.

Keep up the good work ShopVOX!

Cons: Nothing at present, and whatever we don't like about the software is usually changed within weeks when we put a reasonable case to ShopVOX.

Overall: Too many to list.

Mobile Friendly, Quickbooks Integration,

Apr 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it was to get up and running, the software is very fluid, it is PCI complient. No setup fee. The customer portal gives your clients a backend to order products they have ordered in the past. We rolled out our credit card payment email feature this month, and our accounts payable has cut in half.

Cons: It's a monthly subscription, but I think we get what we pay for. I think the monthly subscription gives them a competitive edge, because they are able to pile on new features, and build incredible features... Although they don't have a free trial of the Pro version, I tried it for a month, and I'm so glad I did!

Overall: ShopVOX business software solution includes a host of features specific to screen printing companies, embroidery, printing, and awards. We do primarily awards, but it includes apparel items size matrix, design & production variables (such as ink etc), margin-based price calculating (and several other types of pricing tools), and production tracking very similar to trello. You can print shipping labels, have customers pay from their email, quote just about how ever you want, manage customer proofs, and manage emails all from the same software. It has a great design, and can be as simple or complex as you like. I found them at a tradeshow, and I've looked at some of the most popular solutions out there, and nothing comes quite close to what ShopVOX offers. They have 24/7 support, and they are lead by an incredible leader.

Recommendations to other buyers: This software gives you more bang for your buck. I've looked at a

Vendor Response

by TechVOX on April 19, 2018

We love that your accounts payable have been cut in half! That's great! Thanks for the feedback -- we are glad that it was easy to set up.

Creative, Powerful CRM and Job Management System

Mar 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The visual Job Thumbnails on the Job Board and Proofing System are hands down the best we've ever used.

Cons: Cost is a bit high for the additional features needed, but in comparison to other platforms in the normal range.

Overall: We've spent over 20yrs trying to find the best software solution to fit our CRM and Job Management needs. We've been on a zillion platforms, and cannot match the powerful features ShopVox offers. Besides the fact ShopVox has done an incredible job with the visual Job Boards, Processes, and Proofing Systems -- they are extremely trustworthy. We know our information is safe. We know even if we're working at 3am and have questions there is 24/7 Chat support available to us for help. ShopVox Support is amazing! We never have to wait too long to get a question answered or issue resolved. We've been using ShopVox since Oct. 2015 and couldn't be happier. We're also excited to see what the future holds with ShopVox continual improvements.

Vendor Response

by TechVOX on May 15, 2019

Thanks for reviewing shopVOX Elisha! We take pride in our customer support and we are so glad that you have taken advantage of it at all hours of the day! That's what we are here for! :) We are honored that after years of searching for the perfect job management platform that you have found shopVOX to be best suited for your needs. We look forward to serving for many years to come!

ShopVox has made my job quoting so much easier and I feel much more confident with my quotes.

Aug 18, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I struggled with estimates using my previous estimating software, but ShopVOX is so much easier to use. With this software I spend less time quoting job, leaving me more time for other tasks. There was a large database to begin with which I could fine tune to my needs. I love that I can access the software anywhere on any device. Customer support is outstanding and the company often updates the software, while listening to customer requests. It's also affordable and yet so powerful.

Cons: Though there is opportunity to customize many areas in this software, I wish we had the ability to customize the quote and invoice forms a little more.

Overall: More confidence quoting jobs.

Vendor Response

by TechVOX on September 06, 2017

Hi Roberta - thank you so much for your review. Glad that quoting has become a lot easier for you.

Will you tell me a little more about the quote and invoices issue?

Our team can create custom PDFs to make your own branding - and if you're referring to the forms you have to fill out when creating a quote - you can customize those as well.

Let me know.

-Bryant from shopVOX

Easy to Use Software

Aug 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The software is very user friendly and offers lots of tools to help you learn and get acquainted with its features and functionality. There is always a drop down in the top corner with guides and when those don't have the answers you need their team has an great help center that is more in depth, but if you still can't solve the problem or such they have an easy chat feature and they are quick to response there or when you e-mail the team.

Cons: We currently don't implement a lot of the jobs and tasks features in our daily use as we are a small office that is pretty up to date with what is currently on the go and the turnaround is so quick that sometimes we spend more time inputting the info into it than actually completing the job, so I don't have much to say about those, but I do use the search feature daily. Sometimes the search feature doesn't always help me find what I'm looking for - I would like to see users be able specify certain customers or time periods.

Also, as useful as the guides as, I dislike that they always have the little icon with a red notification at in the top right corner where your alerts and the guides are. I often see that circle and think there are alerts or chats I should be reviewing, but its actually nothing important.

Capterra loader

Really great for managing a lot of jobs (200 + jobs w/12 employees, we are not in the sign biz.

Apr 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: organizing jobs by step, there are so many different veiws to set up as, and its easy to switch between them. Uploading and sending proofs is nice and customers can approve or enter changes right through the system, and it will auto move the job fwd or backward right in the system.-in real time!

Cons: There is a steep learning curve, but an awesome support team. They give me tutorials, directions, and have even added features or debugged the code for me upon request.

Right now I have the settings for "thumnail in email " off for the proofs but customers still see it , and reply to email instead of using the buttons. which is annoying because we can 100% trust the system , but the IT team is working on getting the issue fixed , im sure it wont be too long to see a solution.

Overall: Organizing jobs with a team centered focus, sending proofs to customer.

Vendor Response

by TechVOX on April 19, 2018

Thanks for the awesome review Jordan. Sounds like you are really using shopVOX and experience great benefits. It's great to see that you are managing so many jobs at once and using the proofing system. We are glad you are using our support team -- we are here for you as we know there is so much to learn with shopVOX. The more you learn and the more suggestions we are given, the better shopVOX runs and the better your business will run! Thanks again - we appreciate you!

Takes your business to the next level

May 16, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It allows me to track every aspect of the business. It is so easy to look up anything on existing customers. Invoices, orders, status etc. Having everyone here on the same system makes it effortless to be in tune with what is going on.

Cons: The only problem I have with the software is I don't use it to it's fullest capabilities. Not being a real computer genius and not having the right person on staff to do it for me, everything is not set up to take advantage of the system. Like any software platform the information coming out is only as good as what you put into it. I have not be able to do put everything in to make this even better. One day I hope to change that.

Overall: I don't know how I could run this business without shopVox or something like it. Going from hand written work orders to this was a tremendous leap forward. Everyone at shopVOX will do what every it takes to get you started. And support is always fast and very knowledgeable.

The software works well, has few issues and does what we need it to do.

Dec 21, 2017
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: The flexibility of the software is incredible. I can customize it to a large degree and it allows me to take very direct control of our processes. It has more features that I have even had time to explore and I know that the more time I invest in learning it the more it will optimize our workflow, pricing, time management, etc.

Cons: The complexity is great, but I feel that we are under utilizing many of the features and not using several others. The training / online resources do not adequately show how to use all of the features in my opinion and are not easy to follow. Also, without paying for advanced setup you are left with a limited capability to use the software until you overcome an incredibly steep learning curve.

It does seem that they have done more training materials / videos than were available when I first signed up and I am hopeful that as I continue to explore them I can implement the unused features in time.

Overall: The software is a great help in running our office, from pricing to workflow management. It is well designed and incredibly helpful.

ShopVox - great value!

Apr 01, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ShopVox takes you from initial lead, through manufacturing, scheduling and final invoices. There are too many features to list, but most everything can be customized to fit you specific business.

There are many resources for questions and 'human' support is responsive. There is a constant desire to improve the software, so there is a good chance your request for a specific feature will be implemented.

Cons: There is a learning curve if you want to get the full benefit of the software.

Overall: We used to use multiple systems and had many errors from repeated data entry errors. ShopVox gave us a single source to keep up with each job from sales lead to final invoicing and archiving.

Vendor Response

by TechVOX on May 14, 2019

Thanks for reviewing shopVOX Brittany! We are glad to see that you were able to trim down the amount of systems that you were using because of shopVOX. It's nice to see that you are taking advantage of how customizable shopVOX is. Thanks for being part of the shopVOX family!

Shopvox in the screen printing arena

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I found it very transparent to the user and was able to learn a lot just by working with it (no teaching involved). If I ran into difficulties, the customer support was prompt and their directions were easy to follow.

Cons: I think that anything I don't like about it is related more to my ignorance than anything about the software!

Overall: The small business that employs me does not currently take advantage of the full range of activities the shopVOX system can capture but as we grow the company, the system is always there with the solution for our needs. I think that shopVOX is so flexible that it will work as well for us when we are a huge player in the industry as it does for the small business that we are now.

Vendor Response

by TechVOX on May 15, 2019

Thanks for your nice review Kathy. We appreciate knowing that shopVOX is easy to learn. That was one of our main goals when designing it. As you grow, make sure you do take advantage of more of shopVOX's features. They truly do save time as you have seen!

Easy to use, customizable, great support structure and a must have for any signage or print shop.

Jan 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to manipulate the software to do almost anything you want it to do. Creating products is easy, entering materials via the csv upload works seamlessly as it is also easy to update the materials, costs, margins etc

ShopVOX offer a lot of variation options to format and customize your own ShopVOX user experience that suits your own unique business structure.

The user interface (UI) is so easy to navigate and find my way around each and every feature and function of ShopVOX.

The biggest Pro is the support from ShopVOX and the team. It is available around the clock and is endless. All the staff at ShopVOX are VERY knowledgeable, helpful and offer the best and fastest support available.

Cons: Entering data such as customers and vendors can be cumbersome but still works well. System Maintenance scheduled times can be annoying for us users in Australia as the software goes down at our busiest times, but not a big issue considering the number of updates and feature upgrades that ShopVOX constantly do to make the software better every day.

Overall: Automating the quotation process and implementation of a much more easier workflow.

Capterra loader

This software has dramatically increased our profitability

Feb 07, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: -how to videos and webinars are extremely helpfull

-customer service is bar none

-able to suggest new features (they actually implement suggestions!!)

- Import customer lists

-import catalogs from vendors

-able to easily track costs of material and labor

-you can have the shopvox team customize forms that suit your needs

-total shop awareness of all outstanding jobs

-job board automatically updates

-easially track any jobs progress

-our company has SEVERAL different processes (embroidery, sublimation,screen printing, digital print, sign making, UV printing, thermal printing, laser engraving) and shopvox is flexible enough to make a streamlined workflow for all of these very different processes.

-

Cons: -it can be very intimidating to start with all the different options

-can be expensive if you have a very large team that needs access to the program

-

Overall: Efficiency in production and sales has drastically improved, nothing gets missed when invoicing,

With all of the programs out there SHOPVOX has been the best for our company's needs for a sign shop

Sep 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: My favorite feature with SHOPVOX is how user friendly it is, navigating is a simple task when you have a customer standing in front of you. Also on an accounting end SHOPVOX is very user friendly when searching for payments. On the production end SHOPVOX makes it very easy to keep track of ALL jobs whether they are in a QUOTE, SALES ORDER or if the job has been invoiced. Something that our department like as well is the roll up feature, it makes it simple for customers to read.

Cons: All in all I have nothing bad to say about the software. The communication with customer service is NOT good at all. You end up having to figure stuff out yourself, Especially when it comes to syncing

Overall: Production wise our company is able to track all jobs

Vendor Response

by TechVOX on November 15, 2017

Hi there Christi - we're very happy to hear that you like how user friendly shopVOX is.

I'm sorry to hear you've had a less than great experience with our support team.

I'd love to hear more about your issues.

Please shoot me an email - so that I can look into it.

A for Awesome!

Apr 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Job information is saved without backing up our servers and can go from design to completion seamlessly with minimal interaction of employees.

Cons: we are still trying to utilize all that it is capable of, but right now, the only downside I have run into is that if our internet goes out, so does the VOX! Can't have everything!

Overall: SignVOX has been one of the best finds since the digital printer! It seamlessly (and paperlessly) takes jobs from design to completion and makes quoting a breeze! Signsmith LOVES it!

Vendor Response

by TechVOX on April 19, 2018

Thank for your review. It sure does take time to use all of the features. Sometimes trying a new one each month will help. By the end of the year, you will have incorporated many of the features and your shop will be so much more organized. :) And one more suggestion: when the internet goes out, you can use a personal iphone or android hotspot on your phone to connect to wifi until the internet returns. Thank again!

Excellent software for a sign shop, helps control workflow and improve throughput

Jan 30, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Controls the process from quoting to invoicing. After setup for example the quoting process is very easy but also very powerful. We have improved throughput in our sign shop and reduced delays, thus improving customer service by a lot.

Customer service is excellent, quick and friendly response time for any question at any time. Great tutorials, instructions etc.

Easy overview of daily work tasks, no more thinking of what to do next. The staff appreciates the more organized way of doing daily business and if a person is off you can easily take up the work they have going. Would recommend this software for any sign shop that has 2 or more employees.

Cons: Setup demands time and effort to work efficiently but that's the case with all systems. Does not work well in Microsoft Edge but other browsers seem fine. Would like the possibility to search by name or text in the app instead of only sales order/invoice number.

Overall: Improved workflow and throughput, reducing delays and delivery times, helping staff to plan their work, getting a more professional attitude towards the business, better customer service

Keep an eye on them - so much potential

Feb 24, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We are a screen print company and are always on the lookout for a phenomenal screen printing management software. We've never been able to find one that meets all of our needs and expectations, but Shopvox came close. And they continue to add features regularly, so we are keeping an eye on them. We are not currently using Shopvox but used them on a trial basis for a couple months to test out whether or not they were the right fit for us and whether we could switch all of our operations over.

What we liked: they're online! It's so convenient to be able to track our production and sales from any computer, anywhere in the world. We've paid thousands to setup intricate in-house servers so that our sales staff can access our system when on the road. But have an online system would be so much easier. Customer service is fantastic, and always available to answer questions or go over training. And their training is fantastic - lots of videos, training classes and manuals are available. Their Job Flows and work board are great and make seeing jobs under way very easy.

Concerns - We had a couple concerns that prevented us from switching to Shopvox completely. They were not completely setup for apparel printers, having first been a sign company. And their Job Flows weren't setup for larger operations with multiple machines. We weren't able to switch or rearrange assigned machines to fine tune our print schedule.

Overall I see a bright future for this company, and as they continue to improve and add features we will be watching and planning for a potential move one day.

Something to consider - the flexibility of their system is not just for screen printers. I've recommended their system to family members who own a wine processing shop and need to track intricate steps of making wine. The Shopvox job flow is great for that type of operation too.

Vendor Response

by TechVOX on April 19, 2018

Thanks so much for this great review. We appreciate all of the detail that you provided. As you acknowledged we are always adding new features and benefits. We will keep you in the loop with our new features for screen printers.

We run our entire operations with ShopVox, from CRM and quoting/billing, to material management.

Aug 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User-friendly - its quite intuitive, new employees learn it rather fast

Easy to write quotes and invoices

We can have a full overview of our operation: individual tasks/sales pipelines/quotes and invoices

Flexible to your operation - we can adjust several aspects of the program to our operation, which is a great help

Cons: There are some good tools for reporting, but this would be one area for further development

Overall: I can run my business remotely, from anywhere.

We use to keep an overview on sales pipelines + production flow.

Wouldnt be able to run my business without it

Vendor Response

by TechVOX on September 06, 2017

Hi Matheus - thanks for your review.

Can you send me some details via email on what reports you'd like to be able to run within shopVOX?

Our Product team would be very interested to learn more about it.

-Bryant from shopVOX

ShopVox Rocks

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how complete it is. Its the best combination of CRM/POS software for the sign industry I've come across. It gets better and better and all the updates. I haven't learned everything it has to offer because it's just too many. Also I love the fact customer can pay their invoice/down payment right from a simple online credit card form. I've started using it recently and I can't believe how convenient it is for me and my customers.

Cons: It's a little complex, but its because all the option is has... still is a much better version from the former Signvox.

Overall: I can have all my customer's info, invoices, receipts, assets and payments all in one place. No need to file papers or documents. Everything related to my customer is easier to find now.

Capterra loader

Excellent sales, administration and project management 'sign shop' software

Jan 16, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Unlimited opportunities for growth. The best feature is keeps track of every step of the process for making the sign. As the sign industry is so diversified with so many types of signs, ShopVox has the ability to perform. It does it well. No interruptions. When need support, ShopVox is excellent to work with. Their Chat group is available anytime. It provides all our needs with Quoting, Designing, Manufacturing, Servicing, and Customer service.

Cons: With any new software, setting it up is a challenge. This is like setting up a database management program. It's a different thought process when we setup our products and services.

Overall: Excellent administration tool for the sign shop.

Excellent Software

May 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very customizable and they have set all the normal formulas so you can really start using in a couple of days.

Cons: I would like the software to get set up with the more modern wrap templates like The Bad Wraps so when picking a vehicle for the wrap you get the total square footage automatically.

Overall: I started using ShopVox from the very beginning when they started out. I used to be in a company that developed the printshop management software called PrintSmith. I used my knowledge from that experience and tried to pass on to Shopvox from the beginning. I got out of the industry for a few years but now that I am back in full swing I noticed they have used a lot to my suggestions. It is imperative for the survival of any software company that users pass on what they like and dislike.

Increased efficiency all round

Aug 16, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Invoicing process a lot easier as all the information is there, we still manually raise invoices in Sage.

Having to store less paperwork and supporting documentation.

Everyone using same software and working the same way.

Cons: Same numbers being used for multiple documents can get confusing when searching.

Due dates changed on Job board do not change on sales orders.

Overall: Makes invoicing process a lot easier as all information is in one place and everyone is using the same system.

Vendor Response

by TechVOX on September 06, 2017

Hi Louise - wanted to say thank you for your review and your feedback.

We do have the ability to use different numbers for Sales Orders and Invoices - but that's a setting controlled by the admin of your shopVOX account.

If you guys would to enable that - just reach out to our Chat Support team. They can enable with approval from your admin.

And you're right - if you change the Job due date - it doesn't update the Sales Order. That's because there could be multiple Jobs on the Sales Order that are due at different times.

If you can explain to our team a little more on how you're using the dates - I'm sure we could figure out the best way for you to handle them.

Thanks.
-Bryant from shopVOX

Finally a Software that is truly built for Printing, Signage, Award and the Promotional Industry.

Sep 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Before ShopVOX, we had used three different platforms for our sales and shop operations. None of the three had worked seemelessly.

ShopVOX has enabled us to manage our workflow, track the sales activities that lead to new jobs, and also use solid costing on our quotes to ensure that we're pricing correctly and maintaining margin with sales.

The quoting process is quick and consistent. Pricing templates can handle all aspects of a simple or complex order.

Cons: To be expected you do have devote time into setting up the pricing structure for your individual shop. I blocked out six days to get everything set up.

Overall: Quick quoting

Production management

Usable reports

Vendor Response

by TechVOX on November 15, 2017

Hi Tim - thanks for your detailed review. We're very happy that you're a customer and I hope you'll get some value from our new E-Commerce features. As always - if there's anything I can do - just give me a shout.

We appreciate how team members can login to see the state of all jobs and quick tech support.

Apr 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The overview of where each job is at, the quote & artwork proof portals, and exact calculations of profit margins on each material/product. So powerful to make good biz decisions.

Cons: I wish you could combine quotes or sales orders together. And I wish I had more time to learn to utilize all the powerful features they offer.

Vendor Response

by TechVOX on April 19, 2018

Thanks for your nice review. We are glad that you are enjoying the collaboration features and the ability to be in the know of what is happening in your shop. These are so important! Regarding wishing you had more time to learn more features, we suggest tying one new feature each month. Pick something like sales lead management. Really use if for the month, then add another feature the next month. By the end of the year, you will have more organized shop!

Very adaptable shop software

May 22, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: shopVOX cloud-based software gives you a lot of tools to manage your shop, from a variety of pricing models for products and services to production management, online proof tools, etc. All, in a very customizable platform that you can mold to your business. It also integrates with QuickBooks, which is a great feature. While I believe it started as sign shop software, it has been expanded to handle a variety of business types.

Cons: The initial setup can be daunting, but they offer assistance in getting the program setup for your business. Overall, support is good, but sometimes it takes a little back-and-forth to get them to understand the issue you are having.

Shopvox is a great cloud-based estimating and production workflow management software package.

Aug 17, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are able to quote jobs with very accurate cost measurements. We are able to send quotes and invoices to customers very quickly. Accounts receivables are easy to manage and follow up on. Production workflow can be managed very well with this software, down to as much detail as you want.

Cons: Navigating the software sometimes requires too many clicks, too many screens, in particular when quoting. Updates and changes occur to the software often without any notification.

Overall: I am able to quote projects more quickly and accurately. I am also able to follow up on quotes, get customer information quickly. Shopvox is a great tool to keep all information on a project in one place.

Vendor Response

by TechVOX on September 06, 2017

Hi Steve - thanks so much for your review.

I'd like to hear more about the too many clicks issue and specifically what we can do to help to improve the quoting feature for you.

Please shoot me an email so we can setup a time to discuss.

-Bryant from shopVOX

ShopVox is great!!!

Feb 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ShopVox has been a wonderful addition to our busy office. We use it to track production and accounting for our medium sized business. We love that it will work on the signs side of our business as well as the textile side. With one click you can see where any job is in the production process. It has allowed our team to stay on top of orders and not miss deadlines...and alerts us early on if there is an issue with a product or production. Their support staff is nothing short of incredible. There is a live chat feature and they are usually quite quick to respond and help...even after hours. If the person you get doesn't know the answer they will find someone that does. They are also constantly improving their product. If there is a feature that you feel needs to be added and you mention it to them they genuinely try to make it happen.

Cons: ShopVox was a little difficult to set up...but it has been very worth the effort that was required.

Overall: Job tracking

Revolutionized our paper system!

May 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have fewer errors, more consistency in pricing and have freed up so much time we were wasting on repetitive tasks that ShopVox eliminates. I love that anyone can access a client file with ease and know exactly where we are in the process and give the client the information they are looking for. Allows us to provide better service to our customers and eliminates a pile of call backs for our sales staff. The newly added Canadian SanMar and AlphaBroder catalogues are a huge time saver. Very responsive customer service 24/5.

Cons: I think it started as a sign industry software and they are still tweaking it for the apparel decoration industry but I am seeing improvements and upgrades all the time. It is still functional for apparel but the language is geared towards signs.

Overall: Time savings for everything from sales leads, to quoting to production to pick up, better consistency in service, presentation and pricing and fewer human errors as we're only recording the information once.

Overall a great product with the exception of Management Reporting which leaves much to be desired.

Nov 04, 2017
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: * Relatively easy to setup and configure

* Powerful pricing and product development engine

* Quoting is straight forward and easy and consistent providing you have set up pricing/products properly

* Good customer support (would be excellent if it were 24/7 instead of 8/5). That being said, when I was having issues configuring the pricing module, my incident was rapidly escalated to the point where the owner (and I suspect chief software engineer) of shopVox called me personally and resolved my issue.

Cons: * shopVox provides 55 reports at the time of this writing, all of which are marginally useful on their own as there is no data aggregation

* shopVox reporting fails to provide a holistic view of an organization's Key Performance Indicators in a single Dashboard. The Business Intelligence screen is useful for the data it provides but it is not a true Dashboard.

* On the plus side, all of the data necessary to provide holistic reporting resides within and is easily extracted from shopVox via Excel downloads. Once the data has been downloaded you have to manually aggregate it to provide useful Management Reporting which is very time consuming and error prone.

* In order to resolve the shopVox reporting issues I resorted to writing my own Information Management and Reporting System (IMRS) which runs against the downloaded shopVox data mentioned above. The next evolution will be to replace the manual Excel data download process by incorporating shopVox API calls and running our IMRS directly against the shopVox data. That will be an entirely other review:)

Vendor Response

by TechVOX on November 15, 2017

Wow - Randy thanks for the detailed feedback.

Our chat support is available 24hrs a day Monday through Friday - but you're right that our Success team members only work 8hrs a day.

I'm very curious about what reports you're putting together on your own - and would love to see if there's a way we can help you make that process easier.

If you're interested - please shoot me an email and we'll set up a time to speak.

Terrible product, they don't know their customers, little support.

Aug 15, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I can't think of much. Truly, nothing good about it at all for our business. Perhaps this would work well for a small business with only a handful of products.

Cons: We've been using ShopVox for over 2 years now so we have a lot of (terrible) experience with this product. We have had nothing but trouble since using this program. It is not easy, it doesn't flow well, it doesn't make sense. They create problems and then make the fix a paid "feature." For example suddenly everything runs together even when you type it out in nice paragraphs. In order to not have this happen they say you must pay for this "feature." Unbelievable. The communication is horrible, not only language but just general understanding. They blame things constantly on a local server then will report an outage weeks later. It takes them months to fix seemingly simple things. When features they have don't work, they just say not to use it. Worst service I've ever had with any type of software. They corner you into using it since all your data is now in their "cloud" and who wants to start over with another software program yet again. We can't even build pricing, it simply doesn't work. It doesn't connect well with quickbooks, I can go on and on, it causes us more work than if we were to write this out by hand. WE have to manually price out everything because we're unable to successfully build pricing forms.

Overall: None

Vendor Response

by TechVOX on August 17, 2017

Hi Jasmine - I'm very sorry that you feel this way.

I'm sure you're very busy and I can understand how not having your pricing configured correctly would be frustrating.

I'm more than happy to help you and your team create the pricing templates for your products. And I've already been in-touch with D.Rose from your team about this.

If you'll provide the specific details of these other issues, our team will surely look into them for you.

ShopVox Review

Nov 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ShopVox is constantly updating and adding new features to the software which makes it easier to work with our customers! The software definitely streamlines things on our end, so we can continue giving our customers great service.

Cons: ShopVox has a few bugs now and then where some features are down for a couple hours, but you can instantly report it to their techs using the chat feature and it's usually resolved fairly quickly.

Vendor Response

by TechVOX on November 15, 2017

Hi Jamie - just wanted to say thanks for your kind review and that we very much appreciate all your team's support.

I wish we could have 0 bugs 100% of the time - but we are working hard to improve every day.

If there's anything I can do to help - please let me know.

Thank you!

Capterra loader

Great product!

Oct 02, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I looked at several systems before deciding on shopVOX. The software does a great job and will take care of my business as I grow. What I like best is the customer service. I have never waited more than a few minutes to receive help. The help is there 24 hours a day. I also like that shopVOX works great for a small business with just a couple employees and will easily handle a very large business with hundreds of people. You will never have to change systems due to expansion and growing.

Cons: There is a small learning curve, but shopVOX is really great about having online help to show you how to manage the system.

Overall: My experience has been very good. I am not using everything the software is capable of, but what I do use is a huge timesaver. As my business grows, I will begin to use more of the shopVOX features.

Feature-packed software, absolutely nothing like it.

Aug 18, 2017
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Its functionality and the features/options available makes it possible to customize the listing of any product. THere is no software similar to it in the industry. Its very flexible.

Cons: The learning curve. One has to be tech savvy to figure out all the features however, if you take your time reading the documentation and the tutorials, you'll be ok.

Vendor Response

by TechVOX on September 06, 2017

Hi Jay - thanks for your review. I'll agree with you on the "nothing like it" claim.

I hear you on the learning curve thing - some of the pricing setup and options - take people a little longer to figure out.

Were there any tutorials or documentation you thought we were missing? Would love to hear your take on it.

-Bryant from shopVOX

Great software!

Jan 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software offers me real time reports when I need to know how much have I sold during the whole year so far, as well as daily sales, open invoices, payments, etc.

Cons: does not have certain capabilities yet, I am sure they will improve it soon, for example, if you have a customer that is a reseller, but begun as a regular customer with regular tax, then sends you a reseller certificate, sometimes, is not possible to just take out the tax, you need to void the invoice and create a new one, even if you have changed the customer details from taxable to non taxable, it is simply not possible just to uncheck the tax. I am pretty sure they will fix that, because in some cases, the software allows it and in some it doesn't.

Vendor Response

by TechVOX on January 14, 2018

Hi Jose, thanks for the review. Appreciate it and thanks for being our customer.

w.r.to the question you have about making an Inv non-taxable (for resellers) this should be doable 100%. Please contact our support chat 24x5 and you should be able to do this.

The software had a small learning curve from SignVOX, but it's been a great shop resource.

Aug 25, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It keeps everything nice and organized, and once you get the hang of the software's UI, it becomes easy to not only manage orders I have, but I can also easily see what my coworkers have been working on if I need to pick up a project mid-production for any reason.

Cons: I cannot get a job list of just items I am assigned to work on as a project manager without getting an excel file or pdf that includes all open jobs, so I can't easily populate a to-do list for shop meetings, but while it is a bit of a nuisance, it isn't extremely detrimental.

Vendor Response

by TechVOX on September 06, 2017

Hi Ashley - wow! Thanks for the detailed feedback. Great to hear it helps you organize your shop.

On the list of jobs issue you mentioned - there are several ways to do this and I'd be happy to point you in the right direction if you'll send me an email

-Bryant from shopVOX

ShopVox has been a game changer! Greatly improved production management and customer interactions.

Jul 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Production control and management. Wide range of supported product types, Signs, Banners, Apparel, Promotional, etc.. Customer interactions and cPortal option. Flexible and powerful product pricing tools. Integration into accounting system (Quickbooks, Xero). Catalog integration with vendors. Job boards and reporting features.

Cons: basic eCommerce function (but improving). Not able to directly edit PDF documents for production or customer views. No CSS control/override for web views or eCommerce. No limits on input fields for pricing/configuring products.

Overall: Streamline production control and management so we work more efficiently. Powerful pricing tools for products so things are priced out correctly and consistantly. synchronization with accounting system so no more double entry on orders. This product has saved us lots of time and helps to eliminate errors in the ordering and production process. Has completely changed the way we run our business and it is so much better!

ShopVox has allowed our shop to manage many aspects in one location with quick work flow changes.

Mar 13, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: - versatile

- holds key sales & product info for future use

- multiple users help shop work flow

- everything in one location (ie: contact info, quotes, work orders, invoices, PO)

- allows anyone on shopvox in our shop to convert quotes to WO and then to invoices, allowing turnarounds faster.

- great way to keep customer/contact data

Cons: - setup does take some time (we are not completely setup yet)

- didn't receive alot of initial training

Vendor Response

by TechVOX on July 24, 2018

Thanks for the review Shane!! We are glad that shopVOX has allowed your shop manage better and faster!! Always feel free to contact support for any help with setting up. :)

Capterra loader

We are a ShopVox fan!

Dec 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Provides end-to-end management from initial inquiries (sales leads) through product shipping, including quotes, sales orders, invoices, pricing, design, production,and shipping. Good analysis and dashboards for overview, also details on customers, design, and production processes. I have 6 of our managers (sales, design, production, finance) making inputs to ShopVox, no more sticky notes, Excel spreadsheets, etc. Integrates data bases and all processes. Very good training and implementation/configuration support, including 24 hour chat box.

Cons: Pricing models, while very comprehensive (we have very over 20 complex products each with up to 40 features that have to be priced) could be more flexible. Configuring ShopVox for our rather complex dimensional and carved sign & plaque manufacturing business is time-consuming; we opted for the one-week support option, and it was well worthwhile, within 2 weeks we were using ShopVox at nearly full capability.

Overall: Improved our customer and product data management , product tracking and management overview processes 100%. Without ShopVox, our future growth would be limited. We have over 140 orders (projects) underway at one time, and manual tracking was becoming impossible. ShopVox will allow us to double out size to $4M in sales in 3 or 4 years.

Compared to systems I have used, ShopVOX is the most robust of all of them.

Feb 08, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The setup, while taking some time because it encompasses so much capability, is straight forward. The use of the system, once setup, is very user-friendly, and can manage a business from estimating, invoicing, integration with QuickBooks and collection. It is well thought out based on industry standards. I would recommend this system to any printing, apparel, sign, and direct mail marketing company seeking more control over their operations, cost-control management, and bottom line.

Overall: It is a great estimating systmem and streamlines the management of the business. It did take some time to learn the system but the instructional materials, videos, and one-to-one assistance make it quick and easy to learn the basic. Using it continues to make me more proficient.

Great Software, be lost without it !!!

Nov 28, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to use.

Captures all of our clients information and takes our sales process from quote to invoice, ie A to Z.

Cons: No Phone App, hard to access when on the road, it would be helpful to have some information to hand when on the road.

Vendor Response

by TechVOX on November 29, 2017

Hi Martina
There is a shopVOX Go App available in Apple store as well as in Google Play. Download it.
This app has only complementary features, not every thing you can do on the web. We will be adding more features to this app as we go.

But shopVOX web app is to be responsive design, meaning it will adjust to the device form factor. And you can access everything on the web app on a phone also. Just open Chrome/FF browser on your phone and login to shopVOX with your credentials and you will see how it works.

Hope this clarifies... if not just email support@shopvox.com for further help.

Saves Time and Money by minimizing errors and duplication

Oct 29, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 24/5 troubleshooting and support for myself and all my staff

Sync's directly to QB so we don't have to duplicate entries

We enter order once as a quote and simply convert it from there, Never have to write the same order twice, minimizing human errors.

Cons: No current Canadian supplier catalogues so we have to enter all our pricing information every order.

Having glitches in QB and Email that tech support can't understand or replicate.

It stores a lot of information stored but it can be overwhelming to have it all appear, would be nice to 'hide' lost quotes and completed invoices.

Would like to re-use sales and invoice numbers that are deleted so the sequence is maintained in QB.

Overall: We're still in the implementation stages and there are a few glitches to iron out but it is already saving us time and money.

Vendor Response

by TechVOX on November 15, 2017

Hi Lesley - thanks for your review. I like to hear that you shopVOX is helping reduce errors.

I believe I'm aware of your Canadian catalog issue and I hope our team will be able to solve that for you soon.

Regarding hiding lost quotes and completed invoices - could you shoot me an email with a little more detail about this?

I don't believe there's anything we can do about the voided sales order numbers - but it is possible to de-couple the Sales Order and Invoice number inside shopVOX. I'd be happy to explain the details via email.

Have been using for a few years and like the product

Nov 10, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Fairly easy to train new staff, ease of use, nice interface and continued development. The online support

Cons: Some features from previous version not available. Takes a fair amount of understanding to setup complex pricing

Overall: The best benefit is consistency in our work flow, the ability to find details of previous jobs (if entered),

Vendor Response

by TechVOX on November 15, 2017

Thank you Susan!

Very glad to have you and The Sign Pad as customers.

We're definitely trying to simplify pricing quite a bit in the coming months. BTW we do have about 36 new starter products for the Sign industry that are available to load into your account.

If you're interested - just let us know.

Great software with a support team that is continuously improving the product!

Jun 25, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We originally only used the software for quoting, which became a work order, which became an invoice. It worked great for that purpose. We've recently started using it to manage our production as well, and is a great tool there as well!

Cons: The system is a LIVE system that is always updating. This can make changes to the scheduling a little slow, as it is updating with every change. The system overall has a slow response time as well (on the production management end), but ShopVox has let us know of their goals and improvements they've made along the way.

Overall: It has helped us to streamline our production and to have accountability to each step along the way. Production efficiency has gone up, and visibility is improving daily.

Potential to be the leading platform in the customization industry

Aug 17, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Organizes and helps streamline custom work flow. Appears to be scalable so no concerns of outgrowing the software quickly.

Cons: It's not 100% clear on how to tailor the software to your shop needs. There seems to be features that could benefit our shop but not sure how to make the best use of them.

Overall: Utilizing the job board feature made an immediate improvement on our shop workflow. Within 2 weeks we noticed a significant improvement in our production flow. Helped minimize simple mistakes we made before and gave us a bird's eye view of our projects.

I made the mistake of trying to make shopvox work how our shop did versus making adjustments to our shop to make the most of shopvox. Setting it up took a bit more time than expected and we're still making adjustments as needed. However, it has semi-automated some tasks we used to do manually.

The software has a lot of potential to be THE software of the customization industry. Anxious to see what improvements come in the next year.

Very user friendly program and is designed with the needs of sign companies in mind.

Aug 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can use this from my phone and save photos and emails directly to individual orders. I love that someone is always available if I'm having technical difficulties. They listen to suggestions that we offer to make it an even better website. I love how it makes keeping my jobs and customer organized.

Cons: I can't really think of anything negative. I wish there was more ease to create my own personalized reports, but its great otherwise.

Vendor Response

by TechVOX on August 17, 2017

From our entire team at shopVOX - thanks so much for the review Dana.

We try our best to provide the best support possible.

Not sure if you've relayed what reports you're looking to run to our team yet - but if you'll do that our team will surely take a look.

Thanks
- Bryant from shopVOX