Who Uses This Software?

Custom manufacturing businesses such as sign shops, print shops, embroiderers, screen printers, trophy and award companies, and vehicle wrap shops.


Average Ratings

42 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • TechVOX
  • www.shopvox.com/
  • Founded 2010
  • United States

About shopVOX

ShopVOX is a comprehensive web-based, easy to use management solution for custom fabricators. Our solution includes everything you need to run your shop - sales lead tracking, quoting, work orders, purchase orders, job management and scheduling, online proof approvals, Quickbooks integration, business intelligence, online credit card payments through Authorize.net, and much more. Perfect for - Sign companies - Printing companies - Apparel companies - Custom manufacturers - Job shops


shopVOX Features

  • Bills of Material
  • Financial Management
  • Inventory Management
  • Logistics Management
  • Manufacturing Execution
  • MRP
  • Product Configurator
  • Production Scheduling
  • Quality Management
  • Quote Management
  • Safety Management
  • Traceability

shopVOX Reviews Recently Reviewed!

ShopVox Review

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ShopVox is constantly updating and adding new features to the software which makes it easier to work with our customers! The software definitely streamlines things on our end, so we can continue giving our customers great service.

Cons: ShopVox has a few bugs now and then where some features are down for a couple hours, but you can instantly report it to their techs using the chat feature and it's usually resolved fairly quickly.

Vendor Response

by TechVOX on November 15, 2017

Hi Jamie - just wanted to say thanks for your kind review and that we very much appreciate all your team's support. I wish we could have 0 bugs 100% of the time - but we are working hard to improve every day. If there's anything I can do to help - please let me know. Thank you!

Have been using for a few years and like the product

Nov 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Fairly easy to train new staff, ease of use, nice interface and continued development. The online support

Cons: Some features from previous version not available. Takes a fair amount of understanding to setup complex pricing

Overall: The best benefit is consistency in our work flow, the ability to find details of previous jobs (if entered),

Vendor Response

by TechVOX on November 15, 2017

Thank you Susan! Very glad to have you and The Sign Pad as customers. We're definitely trying to simplify pricing quite a bit in the coming months. BTW we do have about 36 new starter products for the Sign industry that are available to load into your account. If you're interested - just let us know.

Excellent Cloud base Production Software

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Shopvox has been the most amazing and easy to use software that we have used for our production-based business. All employees were trained and using the software by lunch time. Very user friendly and if you need assistance with anything the customer service chat is very helpful and responsive. In a fast moving production facility you need a fast responsive team behind you and Shopvox is this Team!

Vendor Response

by TechVOX on November 15, 2017

Hi Haley - thanks so much for your kind words. Glad that your team picked up on shopVOX pretty quickly. Since you guys have been using for awhile now - I would be interested in hearing your feedback on what else we can improve to make the software more valuable for you.

Overall a great product with the exception of Management Reporting which leaves much to be desired.

Nov 04, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: * Relatively easy to setup and configure
* Powerful pricing and product development engine
* Quoting is straight forward and easy and consistent providing you have set up pricing/products properly
* Good customer support (would be excellent if it were 24/7 instead of 8/5). That being said, when I was having issues configuring the pricing module, my incident was rapidly escalated to the point where the owner (and I suspect chief software engineer) of shopVox called me personally and resolved my issue.

Cons: * shopVox provides 55 reports at the time of this writing, all of which are marginally useful on their own as there is no data aggregation
* shopVox reporting fails to provide a holistic view of an organization's Key Performance Indicators in a single Dashboard. The Business Intelligence screen is useful for the data it provides but it is not a true Dashboard.
* On the plus side, all of the data necessary to provide holistic reporting resides within and is easily extracted from shopVox via Excel downloads. Once the data has been downloaded you have to manually aggregate it to provide useful Management Reporting which is very time consuming and error prone.
* In order to resolve the shopVox reporting issues I resorted to writing my own Information Management and Reporting System (IMRS) which runs against the downloaded shopVox data mentioned above. The next evolution will be to replace the manual Excel data download process by incorporating shopVox API calls and running our IMRS directly against the shopVox data. That will be an entirely other review:)

Vendor Response

by TechVOX on November 15, 2017

Wow - Randy thanks for the detailed feedback. Our chat support is available 24hrs a day Monday through Friday - but you're right that our Success team members only work 8hrs a day. I'm very curious about what reports you're putting together on your own - and would love to see if there's a way we can help you make that process easier. If you're interested - please shoot me an email and we'll set up a time to speak.

Saves Time and Money by minimizing errors and duplication

Oct 29, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 24/5 troubleshooting and support for myself and all my staff
Sync's directly to QB so we don't have to duplicate entries
We enter order once as a quote and simply convert it from there, Never have to write the same order twice, minimizing human errors.

Cons: No current Canadian supplier catalogues so we have to enter all our pricing information every order.
Having glitches in QB and Email that tech support can't understand or replicate.
It stores a lot of information stored but it can be overwhelming to have it all appear, would be nice to 'hide' lost quotes and completed invoices.
Would like to re-use sales and invoice numbers that are deleted so the sequence is maintained in QB.

Overall: We're still in the implementation stages and there are a few glitches to iron out but it is already saving us time and money.

Vendor Response

by TechVOX on November 15, 2017

Hi Lesley - thanks for your review. I like to hear that you shopVOX is helping reduce errors. I believe I'm aware of your Canadian catalog issue and I hope our team will be able to solve that for you soon. Regarding hiding lost quotes and completed invoices - could you shoot me an email with a little more detail about this? I don't believe there's anything we can do about the voided sales order numbers - but it is possible to de-couple the Sales Order and Invoice number inside shopVOX. I'd be happy to explain the details via email.

A little hard to get used to when you are building your company but when done, it makes life easier.

Oct 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The flexibility of how we can build our company to what we want and how we want it.
The help centre is one of the best features.
The ability to edit things on the fly very easily.

Cons: Would love the Help Centre to be open Sat and Sunday sometimes when building the company info as we can't get time in office hours so we had to work on it over the weekend.
Cannot change or edit the workflow processes on the fly for custom jobs.

Overall: Speed of quoting
Making it easier for other staff to quote jobs.

Vendor Response

by TechVOX on November 15, 2017

Hi there - thanks so much for your review. Glad our Support team is helpful for you. And if I can do anything to help - please shoot me an email

We transitioned from a previous POS and this has so much more functionality!

Oct 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The analytics for our business. We can see what money are in our pipeline, Sales for a particular customer and much, much more.

Cons: There is so much functionality and we probably are not using most of it because we are so busy and it is hard to take time to learn the capabilities!

Overall: Shop Management, Order Management

Vendor Response

by TechVOX on November 15, 2017

Hi Wendy - thanks for your kind words. Very glad to have you and the other II stores on the system. Keep your eyes peeled for the Shop Calendar feature.

With all of the programs out there SHOPVOX has been the best for our company's needs for a sign shop

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite feature with SHOPVOX is how user friendly it is, navigating is a simple task when you have a customer standing in front of you. Also on an accounting end SHOPVOX is very user friendly when searching for payments. On the production end SHOPVOX makes it very easy to keep track of ALL jobs whether they are in a QUOTE, SALES ORDER or if the job has been invoiced. Something that our department like as well is the roll up feature, it makes it simple for customers to read.

Cons: All in all I have nothing bad to say about the software. The communication with customer service is NOT good at all. You end up having to figure stuff out yourself, Especially when it comes to syncing

Overall: Production wise our company is able to track all jobs

Vendor Response

by TechVOX on November 15, 2017

Hi there Christi - we're very happy to hear that you like how user friendly shopVOX is. I'm sorry to hear you've had a less than great experience with our support team. I'd love to hear more about your issues. Please shoot me an email - so that I can look into it.

We are a signage company, every day we manufacture signs for our customers.

Sep 26, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros:
This software is very complete, it allows to correctly estimate each work, to think about every detail, in a simple way.

Cons: The software is translated into French, but there are still a few words in English, For example, on the invoice model.

Overall: Time saving and accuracy of estimates.

Vendor Response

by TechVOX on November 15, 2017

Thank you for your review Jonathan. We do still have a ways to go for the French translation - but if there are missing words - please let our support team know - so they can get them fixed.

Perfect production tool.

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It makes our jobs more accurate and organized. It is an awesome tool that we use on a daily basis to keep us on track and current on all incoming and outgoing jobs.

Overall: Keeping our business up to date and organized, is a huge benefit we receive from your software.

Vendor Response

by TechVOX on November 15, 2017

Hi Aldrin - just wanted to say thanks for your review. Glad to hear that your team is more accurate with shopVOX.

Amazingly easy to implement and use. Very happy with our choice.

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Almost thinks for you. Very intuitive in function. Crossover from our old system was very easy, and now running reports takes minutes, not hours. Everyone is very happy with the choice.

Cons: Occasionally it runs slow, when several people in the office are trying to access the same information.

Vendor Response

by TechVOX on November 15, 2017

Harlen - thank you so much for your review and feedback. We really appreciate you and the rest of the team at Dr. Graphx. In regards to the slowdown - I'd be happy to have our team investigate it further for you. If you can send me the details via email - I'll get them on that.

Migration from Signvox to ShopVox went seamless with no stress or worry at all!

Sep 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ShopVox has all the great features of Signvox but with so much more, it is user friendly and my staff got the hang of the new look in no time at all.
The "Business Intelligence" feature is a great tool to help our sales team stay on top of their game and gives me as owner and instant glimpse of how the business is doing.
Our production team loves the different job board views and find it easy to manage the daily tasks.
We tried another POS system for 6 weeks but absolutely hated it and we are so glad we decided to go with ShopVox.

Cons: Although we can track sales commission in ShopVox it would be great if there was a function where you can record commission paid, this is the only Signvox function we miss.

Overall: Everything Signvox had and much more

Vendor Response

by TechVOX on September 20, 2017

Hi Johan, now we have it in shopVOX also. Go to the Sales Commission report and you will see it. We added this about 2-3 weeks ago.

ShopVox is a powerful resource that allows you to manage your business

Sep 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customized workflows was super important to us! We also like the different reporting and customization possible to every individual in our shop. I also really appreciate the chat functionality if/when you have questions about how to do something. The ShopVox team responds quickly and is always willing to walk you through the process.

Cons: We have some minor changes we would like to see. One of those being able to adjust the next contact date. Our understanding is this is being worked on.

Overall: Organizing and keeping track of hundreds of projects in various stages. Customizable workflows that allow us to set up jobs and projects in different ways depending on the scope of work.

Vendor Response

by TechVOX on November 15, 2017

Hi Allison - thanks for your feedback and your review. Glad that we've got you on shopVOX and that our support team is very helpful for you. I would love to hear about the changes you'd like to see - shoot me an email.

Finally a Software that is truly built for Printing, Signage, Award and the Promotional Industry.

Sep 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Before ShopVOX, we had used three different platforms for our sales and shop operations. None of the three had worked seemelessly.

ShopVOX has enabled us to manage our workflow, track the sales activities that lead to new jobs, and also use solid costing on our quotes to ensure that we're pricing correctly and maintaining margin with sales.

The quoting process is quick and consistent. Pricing templates can handle all aspects of a simple or complex order.

Cons: To be expected you do have devote time into setting up the pricing structure for your individual shop. I blocked out six days to get everything set up.

Overall: Quick quoting
Production management
Usable reports

Vendor Response

by TechVOX on November 15, 2017

Hi Tim - thanks for your detailed review. We're very happy that you're a customer and I hope you'll get some value from our new E-Commerce features. As always - if there's anything I can do - just give me a shout.

Great program, could use some upgrades and simplicity features.

Sep 08, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Cost and effectiveness. Open communication with chat to to quickly update issues. Clean lines and easy for clients to review.

Cons: Not able to upload multiple proofs to one design line.
Calculations are extremely complicated to make sure setting up correctly.

Overall: Quick quotes and clean lines of text to explain to production what products are needed. An ease for updating when prices increase from vendors.

Vendor Response

by TechVOX on November 15, 2017

Hi Crystal - thanks for your nice review. Will you send me some details on what you mean by quick quotes? I think we might already have something on the roadmap for this.

Excellent and productive.

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The job boards! The job boards have helped us organize our operation better than ever! Having our entire shop in the system is economical and very productive. We love having the ability to add users quickly.

Overall: Productivity!

Vendor Response

by TechVOX on November 15, 2017

Hi Bryan - love the name! Thanks for your review - and it was a pleasure working with you on the setup of your shopVOX account. If we can do anything to help - let us know.

Started off with the basic version of ShopVox and quickly and happily upgraded to the full version.

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The customer services is amazing. Any time of day i have a question there is someone to help. The connectivity of working a job from lead - fulfillment is an amazing time saving tool. The customer approval portal also makes our company seem very professional.

Cons: I wish there was an app for my phone that I could use to quickly view to manage my on the road. I would like to see the quote approval system work just like the proof approval portal.

Vendor Response

by TechVOX on September 06, 2017

Hi Jon - just wanted to say thanks for your kind words about shopVOX. Thanks for being a customer. And I'm glad to hear that it's saving you a lot of time. On the Quote Approval, we will be releasing it very very soon. Shoot me an email and I can give you more details. -Bryant from shopVOX

Easy to use, get all the information for management in a couple of clicks

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, get all the information for management in a couple of clicks. I can do and manage quotes, POs, invoices and payments with ease in one software.

Cons: Difficult to use and see the details on Android. Besides that, I find the software very user friendly.

Vendor Response

by TechVOX on September 06, 2017

Hi Rene - Thanks for leaving your feedback and we're so glad to hear you find the software very user friendly. If you have any questions - please let us know. - Bryant from shopVOX

The software had a small learning curve from SignVOX, but it's been a great shop resource.

Aug 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It keeps everything nice and organized, and once you get the hang of the software's UI, it becomes easy to not only manage orders I have, but I can also easily see what my coworkers have been working on if I need to pick up a project mid-production for any reason.

Cons: I cannot get a job list of just items I am assigned to work on as a project manager without getting an excel file or pdf that includes all open jobs, so I can't easily populate a to-do list for shop meetings, but while it is a bit of a nuisance, it isn't extremely detrimental.

Vendor Response

by TechVOX on September 06, 2017

Hi Ashley - wow! Thanks for the detailed feedback. Great to hear it helps you organize your shop. On the list of jobs issue you mentioned - there are several ways to do this and I'd be happy to point you in the right direction if you'll send me an email -Bryant from shopVOX

I have found the implementation of Shop Vox very easy the support staff are excelent

Aug 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simplicity of getting started with the ability to add additional functions moving forward We are currently not using all the functions but will introduce additional functions as we go

Cons: I find quotations a bit cumbersome as I would like to be able to add an Item to quote and have multiple prices on different quantities instead of having a new line Item for each quantity

Vendor Response

by TechVOX on September 06, 2017

Hi Kim - thanks for your kind review. And I'm glad you like our support staff. (I like them too) On the quoting multiple quantity issue - would you send me a quick mockup or explanation of how you want that to function? I'm sure our Product Manager would love to take a look. -Bryant from shopVOX

Feature-packed software, absolutely nothing like it.

Aug 18, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Its functionality and the features/options available makes it possible to customize the listing of any product. THere is no software similar to it in the industry. Its very flexible.

Cons: The learning curve. One has to be tech savvy to figure out all the features however, if you take your time reading the documentation and the tutorials, you'll be ok.

Vendor Response

by TechVOX on September 06, 2017

Hi Jay - thanks for your review. I'll agree with you on the "nothing like it" claim. I hear you on the learning curve thing - some of the pricing setup and options - take people a little longer to figure out. Were there any tutorials or documentation you thought we were missing? Would love to hear your take on it. -Bryant from shopVOX

Awesome Features of shopvox make comfort zone for me to proceed the process

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Shopvox has different, unique and moderate applications to proceed and the most i like is the record of any of my data and the history by which no one can hide any activity if it is used mistakenly by any one

Cons: The Least like about this software is Reports by which we can ease the data easily (Weekly , monthly or annually)

Vendor Response

by TechVOX on September 06, 2017

Hi Faizan - Thanks for your review. There are a ton of reports included in shopVOX and if we knew the specifics of what you were trying to capture - we could point you in the right direction. Will you send me an email with the details of the reports you'd like to run?

ShopVox has made my job quoting so much easier and I feel much more confident with my quotes.

Aug 18, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I struggled with estimates using my previous estimating software, but ShopVOX is so much easier to use. With this software I spend less time quoting job, leaving me more time for other tasks. There was a large database to begin with which I could fine tune to my needs. I love that I can access the software anywhere on any device. Customer support is outstanding and the company often updates the software, while listening to customer requests. It's also affordable and yet so powerful.

Cons: Though there is opportunity to customize many areas in this software, I wish we had the ability to customize the quote and invoice forms a little more.

Overall: More confidence quoting jobs.

Vendor Response

by TechVOX on September 06, 2017

Hi Roberta - thank you so much for your review. Glad that quoting has become a lot easier for you. Will you tell me a little more about the quote and invoices issue? Our team can create custom PDFs to make your own branding - and if you're referring to the forms you have to fill out when creating a quote - you can customize those as well. Let me know. -Bryant from shopVOX

Over a period of the last 7 years we have tried 4 POS/CRS platforms. All failed our needs.

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Simplicity, consistency and customer service. We have been able to create a very flexible pricing/build system for our custom work. Pricing is an extremely reasonable value.

Overall: The ability to specifically detail each facet and segment of our custom work and price it to be effective, while experiencing increased cost controls and ultimately increased profits.

Vendor Response

by TechVOX on September 06, 2017

Hi Mike - thanks so much for your review and for being a customer. If we can do anything to improve shopVOX for you - we'd love to hear your ideas and feedback. -Bryant from shopVOX

game changing software for our business!

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Qoute>Order>Invoice is an awesome feature
Being able to keep track of everything is great!
Being able to keep track of everything is great!

Cons: The Inventory system is not quite up to scratch yet for us to be able to track inventory for stock that we hold, Would be great if this issue was resolved and we could make pur system even more streamlined

Overall: It has changed the way we operate for the better!

Vendor Response

by TechVOX on September 06, 2017

Hi Ben - thanks for the nice review. Our inventory feature is a fairly new addition and I'd love to hear specifically what you're trying to accomplish with it - so I can pass that along to our Product team. -Bryant from shopVOX

way better than paperwork and everything is at your fingertips

Aug 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: organizing jobs, due dates, letting employees know who is doing what. the data base is so nice to have.

Cons: it takes a long time (almost 6 months) to get all the database info imputed into the system (thats working on it 2 or less hours a day) totally worth the time though.

Overall: organize work flow and team members are always up to date with projects.

Vendor Response

by TechVOX on August 17, 2017

Hi Dan - thanks so much for the review. We're very grateful to have you and the team at Ready 2 Run as customers. And I know your past this point already - but we've got a few projects in the works to make the setup process easier.

ShopVox has been a key component in our sign companies increased productivity & profitability

Aug 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: ShopVox allows all the staff, in real time, to monitor sales leads and orders, production workflow from design to delivery. Our client's are able to easily communicate with us through online portals. ShopVox has enabled us to have a cohesive efficiency where we used to get bogged down.

Cons: As with any software there is investment required to learn all of the capabilities. There are some "work arounds" we've implemented to make ShopVox more optimal for our company.

Vendor Response

by TechVOX on August 17, 2017

Hi Dawn - just wanted to say thanks so much for your review. We're very glad that shopVOX has enabled better efficiency in your shop. If you haven't already - definitely send the details of those "workarounds" to our team. It might be something we could address. Thanks. - Bryant from shopVOX

Very user friendly program and is designed with the needs of sign companies in mind.

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love that I can use this from my phone and save photos and emails directly to individual orders. I love that someone is always available if I'm having technical difficulties. They listen to suggestions that we offer to make it an even better website. I love how it makes keeping my jobs and customer organized.

Cons: I can't really think of anything negative. I wish there was more ease to create my own personalized reports, but its great otherwise.

Vendor Response

by TechVOX on August 17, 2017

From our entire team at shopVOX - thanks so much for the review Dana. We try our best to provide the best support possible. Not sure if you've relayed what reports you're looking to run to our team yet - but if you'll do that our team will surely take a look. Thanks - Bryant from shopVOX

Shop Vox has sped up my quote time.

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use and keep track of my orders. Entering and updating data is a breeze. Shop Vox ROCKS!

Overall: It cut my quoting time in half so now I have more time to concentrate on getting the jobs out the door and meeting with more clients.

Vendor Response

by TechVOX on September 06, 2017

Hi Kevin - thanks a ton for the review. Our team loves to hear that you can get more jobs out the door now with shopVOX. If we can do anything to improve shopVOX for you - please shoot me your ideas / feedback via email. -Bryant from shopVOX

Great interface and conformability

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The overall use is very fluid and user friendly. Too many of there competitors have a dated database look to them that does not flow well. Very conformable and powerful. You can tailer the software to however detailed you want.

Cons: Servers go down or have issues from time to time but has become very few and far between in the past year

Overall: Extremely efficient team workflow

Vendor Response

by TechVOX on September 06, 2017

Hi Eric - really appreciate your kind review. And I do apologize for that last issue we had with our Global Search. I can assure you everybody on the team wanted to fix the issues quickly. We spent some time wrestling with it - and we solved the major problems with it. Everything is back up to speed now (maybe even a bit faster). Thanks for being a customer.

Shopvox is a great cloud-based estimating and production workflow management software package.

Aug 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are able to quote jobs with very accurate cost measurements. We are able to send quotes and invoices to customers very quickly. Accounts receivables are easy to manage and follow up on. Production workflow can be managed very well with this software, down to as much detail as you want.

Cons: Navigating the software sometimes requires too many clicks, too many screens, in particular when quoting. Updates and changes occur to the software often without any notification.

Overall: I am able to quote projects more quickly and accurately. I am also able to follow up on quotes, get customer information quickly. Shopvox is a great tool to keep all information on a project in one place.

Vendor Response

by TechVOX on September 06, 2017

Hi Steve - thanks so much for your review. I'd like to hear more about the too many clicks issue and specifically what we can do to help to improve the quoting feature for you. Please shoot me an email so we can setup a time to discuss. -Bryant from shopVOX

We run our entire operations with ShopVox, from CRM and quoting/billing, to material management.

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User-friendly - its quite intuitive, new employees learn it rather fast
Easy to write quotes and invoices
We can have a full overview of our operation: individual tasks/sales pipelines/quotes and invoices
Flexible to your operation - we can adjust several aspects of the program to our operation, which is a great help

Cons: There are some good tools for reporting, but this would be one area for further development

Overall: I can run my business remotely, from anywhere.
We use to keep an overview on sales pipelines + production flow.
Wouldnt be able to run my business without it

Vendor Response

by TechVOX on September 06, 2017

Hi Matheus - thanks for your review. Can you send me some details via email on what reports you'd like to be able to run within shopVOX? Our Product team would be very interested to learn more about it. -Bryant from shopVOX

Changed our work life, Amazing software

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, Detailed information and workflow organisation. This software has everything you need to run a business successfully. Easy access to business information and flexibility for any workflow process.

Cons: The best thing about ShopVox is that if you have an issue, they have the support on hand to help. ShopVox are very good at listening to anything you like the least and work to improve on every customer experience

Vendor Response

by TechVOX on September 06, 2017

Hi Haylee - thanks so much for your review.

Increased efficiency all round

Aug 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Invoicing process a lot easier as all the information is there, we still manually raise invoices in Sage.
Having to store less paperwork and supporting documentation.
Everyone using same software and working the same way.

Cons: Same numbers being used for multiple documents can get confusing when searching.
Due dates changed on Job board do not change on sales orders.

Overall: Makes invoicing process a lot easier as all information is in one place and everyone is using the same system.

Vendor Response

by TechVOX on September 06, 2017

Hi Louise - wanted to say thank you for your review and your feedback. We do have the ability to use different numbers for Sales Orders and Invoices - but that's a setting controlled by the admin of your shopVOX account. If you guys would to enable that - just reach out to our Chat Support team. They can enable with approval from your admin. And you're right - if you change the Job due date - it doesn't update the Sales Order. That's because there could be multiple Jobs on the Sales Order that are due at different times. If you can explain to our team a little more on how you're using the dates - I'm sure we could figure out the best way for you to handle them. Thanks. -Bryant from shopVOX

The RIGHT Solution

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Prior to finding ShopVOX, we were spread across two different platforms for our sales and shop operations. ShopVOX has enabled us to eliminate both and now we can use one software to manage our workflow, track the sales activities that lead to new jobs, and also use solid costing on our quotes to ensure that we're making money with these sales.

Best features:
Multiple views and options for scheduling jobs.

Pricing templates can handle all aspects of simple to complex jobs, even for a CUSTOM sign shop.

Syncs to QuickBooks for accounting.

This is an emerging product with a great development team. If a feature you've though of isn't there, wait a few weeks! This isn't SAP or ORACLE you're dealing with here. They're nimble and responsive to client requests and needs.

Cloud based and mobile device friendly.

The PRICE! For the money, you won't find better value.

Cons: As I mentioned in the "Pros" above, this is an emerging product. This leads to my only real "Cons". From time to time, as new features are rolled out, there may be mis-steps. If you are not OK with change, you may want to wait a bit before signing on. New features and modifications to old features are rolled out VERY regularly.

As they say though, "you have to break a few eggs to make an omelette".

Overall: An all-in-one software for managing all aspects of our business that's easy to use for all levels of staff.

Vendor Response

by TechVOX on August 15, 2017

Jeff, Thanks so much for taking your time to write up this review. We greatly appreciate it. We take great pleasure in making sure you are satisfied and managing your business more effectively.

Terrible product, they don't know their customers, little support.

Aug 15, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I can't think of much. Truly, nothing good about it at all for our business. Perhaps this would work well for a small business with only a handful of products.

Cons: We've been using ShopVox for over 2 years now so we have a lot of (terrible) experience with this product. We have had nothing but trouble since using this program. It is not easy, it doesn't flow well, it doesn't make sense. They create problems and then make the fix a paid "feature." For example suddenly everything runs together even when you type it out in nice paragraphs. In order to not have this happen they say you must pay for this "feature." Unbelievable. The communication is horrible, not only language but just general understanding. They blame things constantly on a local server then will report an outage weeks later. It takes them months to fix seemingly simple things. When features they have don't work, they just say not to use it. Worst service I've ever had with any type of software. They corner you into using it since all your data is now in their "cloud" and who wants to start over with another software program yet again. We can't even build pricing, it simply doesn't work. It doesn't connect well with quickbooks, I can go on and on, it causes us more work than if we were to write this out by hand. WE have to manually price out everything because we're unable to successfully build pricing forms.

Overall: None

Vendor Response

by TechVOX on August 17, 2017

Hi Jasmine - I'm very sorry that you feel this way. I'm sure you're very busy and I can understand how not having your pricing configured correctly would be frustrating. I'm more than happy to help you and your team create the pricing templates for your products. And I've already been in-touch with D.Rose from your team about this. If you'll provide the specific details of these other issues, our team will surely look into them for you.

Mobile Friendly, Quickbooks Integration,

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it was to get up and running, the software is very fluid, it is PCI complient. No setup fee. The customer portal gives your clients a backend to order products they have ordered in the past. We rolled out our credit card payment email feature this month, and our accounts payable has cut in half.

Cons: It's a monthly subscription, but I think we get what we pay for. I think the monthly subscription gives them a competitive edge, because they are able to pile on new features, and build incredible features... Although they don't have a free trial of the Pro version, I tried it for a month, and I'm so glad I did!

Overall: ShopVOX business software solution includes a host of features specific to screen printing companies, embroidery, printing, and awards. We do primarily awards, but it includes apparel items size matrix, design & production variables (such as ink etc), margin-based price calculating (and several other types of pricing tools), and production tracking very similar to trello. You can print shipping labels, have customers pay from their email, quote just about how ever you want, manage customer proofs, and manage emails all from the same software. It has a great design, and can be as simple or complex as you like. I found them at a tradeshow, and I've looked at some of the most popular solutions out there, and nothing comes quite close to what ShopVOX offers. They have 24/7 support, and they are lead by an incredible leader.

Recommendations to other buyers: This software gives you more bang for your buck. I've looked at a

A for Awesome!

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Job information is saved without backing up our servers and can go from design to completion seamlessly with minimal interaction of employees.

Cons: we are still trying to utilize all that it is capable of, but right now, the only downside I have run into is that if our internet goes out, so does the VOX! Can't have everything!

Overall: SignVOX has been one of the best finds since the digital printer! It seamlessly (and paperlessly) takes jobs from design to completion and makes quoting a breeze! Signsmith LOVES it!

Step Back in Time

Mar 01, 2017
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The only good quality of this software is being able to show a quote as an Invoice without having to actually converting it.

Cons: Too many windows!!! Too time consuming!!!

Overall: Recently switched from signVOX to shopVOX. Feel like I took a step back in time. There are too many windows and too many clicks to accomplish a task. Chat was horrible...Gangadar from Indonesia was rude...through a chat!
When creating a new customer, why should I have to save the information, and then pull customer contact up to add a cell phone or any other additional contact info? Customers are having a difficult time approving proofs. No longer capable of opening a proof and forwarding through regular email. Creating a job is now several windows of nonsense. There is a new window for everything. This new program is extremely time consuming.
*I do not pay the bill so I do not know the overall value of the software. Any amount is too much for this dinosaur.
Truly a step back instead of forward...very disappointed.

Recommendations to other buyers: Take a look back at the signVOX. It seemed to be a much more advanced software version than this.

Keep an eye on them - so much potential

Feb 24, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are a screen print company and are always on the lookout for a phenomenal screen printing management software. We've never been able to find one that meets all of our needs and expectations, but Shopvox came close. And they continue to add features regularly, so we are keeping an eye on them. We are not currently using Shopvox but used them on a trial basis for a couple months to test out whether or not they were the right fit for us and whether we could switch all of our operations over.

What we liked: they're online! It's so convenient to be able to track our production and sales from any computer, anywhere in the world. We've paid thousands to setup intricate in-house servers so that our sales staff can access our system when on the road. But have an online system would be so much easier. Customer service is fantastic, and always available to answer questions or go over training. And their training is fantastic - lots of videos, training classes and manuals are available. Their Job Flows and work board are great and make seeing jobs under way very easy.

Concerns - We had a couple concerns that prevented us from switching to Shopvox completely. They were not completely setup for apparel printers, having first been a sign company. And their Job Flows weren't setup for larger operations with multiple machines. We weren't able to switch or rearrange assigned machines to fine tune our print schedule.

Overall I see a bright future for this company, and as they continue to improve and add features we will be watching and planning for a potential move one day.

Something to consider - the flexibility of their system is not just for screen printers. I've recommended their system to family members who own a wine processing shop and need to track intricate steps of making wine. The Shopvox job flow is great for that type of operation too.

Amazing CRM for Sign companies

Nov 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer Portal

Cons: NA

Overall: Easy to use and teach the team. Always improving the system. They take feedback and do customization for customer needs

Recommendations to other buyers: ITs already great and they have really good plans for the future

Review from the Sign Pad

Oct 05, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: well thought out and coded.... still find a few bugs, but they have mostly been fixed.

Cons: Some of the ease of use features in SignVox don't seem so easy in ShopVox.... mostly the Job Board where we could change status/job easily

Overall: Hello, loving this product. The enhancements over SignVox are wonderful. Still working out bugs as we had SignVox streamlined well for our organization. Job board not quite as easy to use as SignVox, wish Task List just had a summary so more showed up on one screen, still some enhancements I'd like to see but know this ongoing. Your support staff is great... sometime I can stump them though. Glad we switched

Recommendations to other buyers: Keep up the good work.... wish you had some kind of user group or member board for checking with other users. We could use that to improve our procedures and perhaps share some things we've done.