Smartcat Ratings

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5

About Smartcat

Smartcat is an all-in-one platform connecting businesses and translators into a continuous translation delivery loop by combining a collaborative workflow solution, a marketplace, and a network of translation professionals. Figures as of mid-2019: 10,000+ LSPs and end customers, 250,000+ freelancers, 70+ partners in 40+ countries. Learn more about Smartcat

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Showing 50 of 125 reviews

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Roel B.
Freelance Translator
Translation and Localization, Self-employed
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 23, 2019

“Smartcat, an excellent tool for freelance translators”

OverallIn general, Smartcat is a wonderful tool with a great MT/TM motor that allows for rapid translations in all kinds of fields. The best features are the AI behind the segmentation and the fact you can import .xliff files an translation memories. I can use this tool for direct clients or clients through Smartcat without the use for any other translation software, and the price is great. The QA check needs to be improved.
ProsI love it when I receive translation jobs from clients (translation agencies) and I don't have to o any configuring or preparing. I can just start translating. Also, when I receive documents that need to be translated, they can easily be converted into a translation file and at the end you can just download the completed translation in the same original file format. Finally, it has been a huge support for me that Smartcat accepts .xliff files and translation memories from SDL Trados.
ConsThe QA is one of the least developed features of Smartcat. You can only review each segment at a time (for as far as I know) and when you indicate you want to ignore an error, the software does not apply it automatically to each of the same issues. It therefore takes a lot of time to do the QA. Also, it would be great if you could receive -xliff files, complete them and then export them to the original .docx, .xlsx, etc. Finally, it would be great if the PDF converter becomes more powerful. In this case it is still difficult to upload PDF files with a lot of images.
Reviewer Source 
Source: Capterra
July 23, 2019
Prodip Kumar D.
Translator
Translation and Localization, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
3/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 23, 2019

“Scope of upgradation”

OverallHi, Thanks and congratulation for making SmartCat very useful CAT tool. I use Smart Cat from the beginning and very much satisfied compare to Trados, MemoQ, Wordfast and some other online CAT tools. Previously I had informed about some bugs in this Cat tool for working with xliff file for compatibility with Trados. And thank you very much Team to solve those issues. Now It works fine. I am mainly Bengli/Hindi Translator, working with all Indian languages. Working in this industry for 17+ years. I am requesting you if possible solve following 2 points only. 1. SmartCat allows to export bilingual file but working with this it is not uploaded/updated. In other Cat tools like Trados and MemoQ I can export bilingual word file and can work or edit offline and after that it easily upload/update. For this facility one can work offline in a exported word file. Also for this facility translation done on CAT tool can be reviewed by other translator who do not CAT tool. After reviewing the file Translator can update. 2. Proofreading very much important part for translation and some times client want proofread files along with changes marking, i.e track change mode. Where Reviewer's changes are shown on that file. This facility can be done with Trados in Review by active Track change mode. This is very important facility in trados for Proofreading. If you can add above two facilities Smart Cat will be a complete number one CAT tool. Feel free to write me if any support require.
ProsShowing text normal size, does not show small or big as shown in original document compare to Trados. Very simple tag management
ConsUnable to update the translation after working on SmartCAT exported doc file.
Reviewer Source 
Source: Capterra
July 23, 2019
Moazzam A.
Translator & Interpretor
Translation and Localization, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 21, 2019

“Best cloud based CAT tool for translation”

OverallI prefer to use SmartCat and choose to use other CAT Tool software only when the client requires me to work on SDL Trados or MemoQ. It also supports Xliff projects and easy to use.
Pros1. Itis could based so no need to take you files with you. Just login and start your work. 2. It uploades almost all kinds of document format and give good export options 3. Machine Translation assistant, QA checking System, Translation Memory and Glossary are vice easy to use, handly and very easy to import and export.
ConsIt does not have support for Punjabi.western language and we need to manually adjust the right-to-left context direction for tables, Phone numbers, coding strings etc after exporting the target file.
Reviewer Source 
Source: Capterra
July 21, 2019
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Yujie Z.
Technical translator
Information Technology and Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 23, 2019

“A freelancer's must-have!”

ProsThe thing I like best about SmartCAT is that I can accomplish everything in one place in CLOUD and FOR FREE there! I'm a very early user of SmartCAT and stick to it ever since my first trial. It's a highly integrated platform that I can set my profile, get contact from clients, accept tasks, do translation, submit translation and get paid all on there. The experience is very intuitive and smooth. Basically anyone who have ever used any CAT tool would master it without problem. SmartCAT also has a large translator and PM pool. I have formed good relationships with many translators and PMs there with whom I have collaborated. It has made my life as a freelancer so easy and I'm really grateful to it.
ConsI don't have major pain points about this software, but of course there are places for improvement. For example, it would be great if it could provide a calendar feature for translators so that it could send out-of-office replays to project invitations automatically during the translator is away on vacation. Currently I have to send chat messages to clients manually before I leave for vacations and that's kind of inconvenient.
Reviewer Source 
Source: Capterra
July 23, 2019
Pasquale D.
Freelance Translator
Translation and Localization, Self-employed
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 23, 2019

“Amazing free tool”

OverallIt's perfect for my needs and the volume of translations I do. I know it's not perfect but I like it and I keep mentioning it to all the translators I know and the agencies I work with. I like the fact that clients can pay through it, so I don 't have to chase invoice payments.
ProsIt's free and it's heaven for those who cannot afford the expensive cost for the licence of other CAT tools. Moreover, it's compatible with 99% of file formats and that means I can accept jobs from many translation agencies. Every time I needed help the support team was there for me and was quick in replaying.
ConsThey have two servers (Europe and USA) and if you are logged on one, you don't get notification about chat messages received on the other. Sometimes you lose connection to the server too often. They used to send you SMS notifications, which was a great feature, but then they had issues back in December 2018 and never fixed them. I got the feeling that they have stopped developing the software and become less tech guys and more salesmen. I hope they will fix the tech issues with SMS notifications.
Reviewer Source 
Source: Capterra
July 23, 2019
Teresa L.
Translator
Information Technology and Services, Self-employed
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Features
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
July 23, 2019

“It's not always as friendly as can be”

OverallI used it a few times in the last couple of years but no significant volume of work did come from there. Recently, one of my regular clients changed to Smartcat and I started having work there on a daily basis. Generally, it's a good experience as it's easy to use and we can get a job done very quickly.
ProsIt's easy to use, payments come promptly and takes the burden out of contacting non paying clients with all the problems that come from it. We can see all our payments and jobs done easily and we know when the money will arrive. Also the translation interface is easy to use, with concordance search and TM lookup tools, as well as segment by segment verification which allows for immediate action on possible errors
ConsIt would be useful that machine translation could be available, but it depends on project managers and on the way they create the projects. I've seen it working with MT, which is really useful, not because it will be used directly in the translation but simply because it's like having a dictionary in front of your eyes when we just try to remember a specific word. It's like having the cake's recipe, or cooking without it. I guess PMs want to prevent it's abusive use, but for conscious translator it's very practical.
Reviewer Source 
Source: Capterra
July 23, 2019
Avatar Image
Khalid N.
Translator
Translation and Localization, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 23, 2019

“Very useful Translation tool and business management ”

OverallI depend on it on daily basis to organize my translation work and sync all my files in progress, mark deadlines and re-use old translations and dictionaries for ease up the translations. Also, recently I use it to complete in-app projects from users on smartcat and get paid very smoothly except of some cases where I raised a dispute and get paid after investigation. I loved the customer service which I dealt with during the disputes I raised, they are very friendly and helpful.
ProsEasy to use, Very organized and reliable to sync all your files and progress, Deals with right to left languages (Arabic) professionally, Good use of translations data bases and customized dictionaries
Conssome paid services like PDF to word conversions is working properly specially with right to left languages like Arabic. Poor dispute platform and depends on manual dispute submission and follow up. Very slow when it deals with very big files including more than 10,000 words per file.
Reviewer Source 
Source: Capterra
July 23, 2019
Avatar Image
Dmitry K.
Founder
Translation and Localization, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 19, 2019

“Solid CAT tool for small teams”

OverallWe occasionally use Smartcat to work on game localization projects in a team with other translators and it has never failed us. Solid solution and you can't beat the price because it's free to use.
ProsA free robust CAT-tool makes it extremely attractive for translators, small teams and localization specialists.
ConsNavigation within the many dashboard could be improved. Seems like they're trying to be everything at the same time: a CAT tool, project management software and a marketplace for freelancers and it makes it a bit overwhelming.
Reviewer Source 
Source: Capterra
July 19, 2019
Hussam Z.
Translator and Interpreter
Non-Profit Organization Management, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 23, 2019

“Almost a perfect software”

OverallI have worked on more than five CAT tools, including MemoQ, Trados, MateCate, Memsource, google translator toolkit, etc, and I've never been satisfied until I tested SmartCat. I've been using SmartCat for more than two years and I am satisfied with the experience, but I hope that SmartCat handles the features I mentioned in the "Cons" section, especially the Auto-complete feature, which I would pay for it if it was available.
ProsCompletely free project management CAT tools support Receiving Payments Requesting payments for non-SmartCat projects Receiving job projects
ConsThe look-up feature is not working probably No auto-complete feature like other Cat tools (ex: Memsource).
Reviewer Source 
Source: Capterra
July 23, 2019
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Monica C.
Translator
Law Enforcement, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 19, 2019

“Smartcat”

OverallAll my translation projects are done with smartcat
ProsThis Is a valuable software for translation Easy to understand use and share with others I love it and use it for all my translation projects
ConsSometimos it does not recognize fragments por sentences previously translated and you have to do them again
Reviewer Source 
Source: Capterra
August 19, 2019
Robert K.
Senior Lecturer in Japanese
Higher Education, 1001-5000 employees
Used the software for: I used a free trial
Overall Rating
4/5
Ease of Use
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 26, 2019

“Smartcat is great for teaching Computer Assisted Translation ”

OverallOverall, I am satisfied with this product and I will continue to use it and to recommend it to my students for their Translation Projects and other tasks.
ProsMy comments might be a lit bit atypical as I use Smartcat primarily as a pedagogical tool. I teach Japanese to undergraduate students and theory of translation to postgraduate students (with a number of different language pairs and combinations). Smartcat enables the student (or learner) to create a profile (for employability purposes) and to grasp essential principles of working with a CAT tool in a relatively short time. Based on my own experience, my observations of students using Smarcat as well as students' feedback, I can say that the main advantages of this software are: well-structured and intuitive process of creating a project, easy to operate Editor view (with a customizable layout) and revisions record. What is also worth mentioning is the ease of access to the glossary (including adding new terms) and the fact that the glossary can be easily exported for further processing. The software worked relatively well with the Japanese to English language pair and students were able to produce good quality Translation Projects.
ConsI am still not sure about some functions that you can find in other CAT tools, for example, how to correct / amend the source text. It is also annoying not being able to split / merge segments as you like. It may not be entirely Smartcat's fault but at times chunks in a different language (usually Russian) appeared when translating from Japanese into English.
Reviewer Source 
Source: Capterra
July 26, 2019
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Younes B.
Full Time Translator
Publishing, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
July 23, 2019

“Finally, An easy-to-use & affordable CAT tool!”

OverallSmartcat is an all-in-one platform for translation/localization solutions, it fits well with the buissness owner in term of: Find qualified translators. Communicate with them easily and swiftly Creating a group and manage them. And it is an integrated environment for the translators in term of: No need to install any thing to start working They can manage all the communication and delivery and review matters in the platform itself Find a constant flow of quality gigs in their field.
ProsThe usability of this product is incredible. And the fact that is in the cloud is also a plus. For whom that used other CAT tools, they will realize immediately how easy-to-use and effective Smartcat is.
ConsThe lack of integration with the other web apps. Thus there are difficulties in migration from a X CAT tool to Smartat.
Reviewer Source 
Source: Capterra
July 23, 2019
Nikolai C.
Freelance Translator
Translation and Localization, Self-employed
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 23, 2019

“SmartCAT review”

OverallOverall, a nice working tool helping with daily translation tasks
ProsEase of use Availability on multiple devices Multiple file formats
ConsFew free AI translation engines Sometimes formatting glitches Experienced a few unscheduled downtimes
Reviewer Source 
Source: Capterra
July 23, 2019
Andrés Q.
Translator
Translation and Localization, Self-employed
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 23, 2019

“Fast and professional translation”

ProsI love Smartcat. This platform has helped me to grow in my career. It has great tools and statistics I can sheer with my customers. It has also helped me to increase my number of regular clients. I love the order information page and market.
Cons I can't get a preview of the work done during the translation.
Reviewer Source 
Source: Capterra
July 23, 2019
Jay G.
Translator/Editor
Translation and Localization, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 23, 2019

“Great One-Stop-Shop For Translation”

OverallMeeting clients and increasing efficiency for non-SC-based projects
ProsAccuracy of text recognition of non-editable documents, ease of use
ConsForced TM insertions and confirmations on false 100%+ matches
Reviewer Source 
Source: Capterra
July 23, 2019
Saeed S.
Content Provider
Cosmetics, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
2/5
Features
5/5
Value for Money
2/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 27, 2019

“Great, but no for us!!”

OverallI liked it, but my name is hidden for international users because of sanctions made against Iran.
ProsThe functionality, features, ease of use, ... are great. This is the application I jumped to immediately from Trados Studio, Memq, ...
ConsWe, Iranians, because of being under unfair sanctions presented by USA , could not use the money transfer feature, so that, I still have credit in my panel for work I've done, but I cannot change it to money. Here, contrary to what American statesmen claim, we the ordinary people lose our benefits instead of the government or IRGC!!
Reviewer Source 
Source: Capterra
July 27, 2019
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Athumani I.
Translator
Translation and Localization, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 23, 2019

“My best translation CAT tool”

OverallIt is a good platform which puts every thing in one place.
ProsEase to use, it doesn't need high speed internet, you can easily manage clients, free to use to freelancers, take large files without problems, SmartCat is a workplace and a bank where you can work and receive money from clients.
ConsAs a work place I am expecting to see the site removing some limitations for example some clients may assign you a scanned PDF file mostly hand written translation test to mark however it is imposible to re-upload them, also it is impossible to upload bilingual documents reviewed outside the tool.
Reviewer Source 
Source: Capterra
July 23, 2019
ANDREEA B.
Freelance Translator
Translation and Localization, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 24, 2019

“I recommend”

OverallSmartcat is the main CAT tool i use in my translation work. I've tried out different softwares and none of them were as complex, but easy to use.
ProsThe complex package of services offered The simple, but efficient workspace The intuitive design That it is a cloud based app
ConsI can't say i didn't like something about Smartcat
Reviewer Source 
Source: Capterra
July 24, 2019
Myriam C.
Mrs.
Translation and Localization, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 24, 2019

“Efficiency at hand”

OverallI can use Smartcat for any translation I have, as I can use the benefit of a cat tool and my own glossaries. I can also work together with other translators and accept jobs by other companies, and it's all very easy to do. I alsways advice companies to use Smartcat and I had problems with other cat tools and I never found anything better than Smartcat.
ProsThis software is really easy and fast to use, and it has all the features I need and even more.
ConsIt happened (even if rarely) that I had problems and did not get answered immediately, but I always got answered to my questions at some point.
Reviewer Source 
Source: Capterra
July 24, 2019
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Christina R.
Freelance translator
Translation and Localization, Self-employed
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 23, 2019

“Probably the most user-friendly software for translators”

OverallSmartcat is my go-to software for translation, especially for small and quick projects.
ProsThere are 3 great things about Smartcat that make it stand out: - Speed. It's relatively faster to load and to use compared to other CAT tools. No lag while working in the editor. - Friendly and sleek UI - they make the process of setting up a project easy. I like not having to browse through all possible language pairs! - Integrated OCR - by far one of the best things. Huge credits for that. You can work with PDF files and if the quality is good you don't have to worry about buying extra software.
ConsWhen segments in the original file are in different paragraphs, it is impossible to join them. Joining segments could be made easier.
Reviewer Source 
Source: Capterra
July 23, 2019
Andrey O.
Localization Manager
Information Technology and Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 23, 2019

“I won't get back to desktop ”

OverallWhen I started to use Smartcat after a couple of years of Trados experience, I was so happy I almost burst into tears.
ProsSmartcat has almost everything I need as a translator or project manager. And more features are coming! I'm proud that I contributed to some of them because the Support Team pays attention to all requests and issues we may face when working in Smartcat.
ConsThere are still some things I'd like to see in Smartcat. Like editing URLs in hyperlinks. But I was promised that feature would come some day. Well, we'll see :)
Reviewer Source 
Source: Capterra
July 23, 2019
Rena C.
freelance
Translation and Localization, Self-employed
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
3/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 29, 2019

“Smartcat for smart business”

OverallOverall, it's a good platform for any freelancer to find jobs.
ProsI'm a freelancer who is registered with Smartcat to find new projects and potential clients. What I like about Smartcat is that it's easy to share a project with my client. It's an integrated platform where finding clients, working on projects, and getting paid for my work can be done at one site.
ConsI haven't been able to actively search for newly posted jobs. The client is the one who always offers me a job, but I'd like to be able to apply for jobs out there from my end too. In addition, I have had a couple of clients who didn't pay on time and couldn't communicate with them.
Reviewer Source 
Source: Capterra
July 29, 2019
Kultida S.
Translator
Translation and Localization, Self-employed
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 23, 2019

“Kultida Smith”

OverallSmartCat has a very good tracking payment system. This feature makes me manage my tasks a lot easier because I can not remember all my orders and outstanding payments. With the pre-translation and filling the repeated sentences automatically features, they are saving me my time and translation errors. I also get jobs from here as well.
ProsSave time for typing since the software fills the repeated word for me automatically.
ConsWeb-Based only. I can access the SmartCat only when I am connecting to the internet. The desktop application would be ideal for me. All data on the destop app can sync with the Web-based data when connecting to the internet.
Reviewer Source 
Source: Capterra
July 23, 2019
Md. M.
Freelance Translator
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 23, 2019

“Smartcat Review”

OverallIn a nutshell, I'm happy with this software. I can't work from anywhere, clients can see the progress of work realtime, which give them mental peace.
ProsI use the free version of this software and the most interesting thing with this software, which attract me more are, clients can hire and pay me directly. That means, jobs, CAT tools, and Payment methods are all in one, which is unparallel in this industry. Obviously, the payment policy is also convenient to me. I can receive my payments directly into my bank account, I don't have to think about sending the invoice to my clients. That's the beauty of this.
ConsI can't use the Glossary in this software. I'm not sure about the reason. I've tried to create one, but unlike other CAT tools, during the translation, those glossary words don't suggest automatically. It doesn't help me saving my typing time.
Reviewer Source 
Source: Capterra
July 23, 2019
Ibrahim Kursad Y.
Translator
Translation and Localization, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 23, 2019

“Great Companion!”

ProsEasy to use. Convenient user interface. Cloud based. Free to use.
ConsPersonal dictionary doesn't work properly. When you add a word to the dictionary it just ignores for the segment not for the rest of the document and in the future with another project it does not recognize the word either.
Reviewer Source 
Source: Capterra
July 23, 2019
Emmanouil G.
Translator
Translation and Localization, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 23, 2019

“Amazing and free!”

OverallVery positive experience because of all the above reasons. However, more payment security would help.
ProsIt's free, helps me reduce translation time significantly, stores my translations, I can find work through it.
ConsI would appreciate it if it was more safe as far as customer payments are concerned. To be specific, it would be nice if after accepting a project, the client deposited the funds on Escrow, and then, Smartcat released the funds when the project was delivered.
Reviewer Source 
Source: Capterra
July 23, 2019
Terbea D.
freelancer
Religious Institutions, Self-employed
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 25, 2019

“Smartcat review and suggestions”

OverallI do the best that it can on helping me> translations, not forgetting the: - option to memorize the translated terms in order to use them later on other documents. - possibility to work from different places, platforms, devices on the same document, without the need to install apps. -
ProsThe free of use option is great, compatibility with most of the formats on the market, frequent updates and implementation of the suggestions from the users.
ConsLack of portable devices adaptation (even limited...). Lack of a fully compatible offline application. Possibility to work simultaneous on the same document. Possibility to save as in different format than the original file.
Reviewer Source 
Source: Capterra
July 25, 2019
Georgia G.
Translator EN-GR
Translation and Localization, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 23, 2019

“Smartcat is here to stay!”

OverallI found many clients through Smartcat! I love the chat space where you can chat with clients.
ProsYou cannot imagine how Smartcat HELPED me. I started as a freelancer but could see only obstacles, paid services and expensive CAT tools. I particularly like that you can switch the CAT tool to the bottom or on the right hand side of the page.
ConsUnfortunately the Greek translation is poor.
Reviewer Source 
Source: Capterra
July 23, 2019
ayse a.
translator
Translation and Localization, Self-employed
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 23, 2019

“Profesionnal software”

OverallI work with differents agencies. I like to use this software when I receive work out of Smartcat. It make me easy to work faster
ProsI like the way Customer can find us. I very like the chat with them. The assignment, the choice I have to accept or decline. I like too have sometimes machine translation. The use is intuitive, simple. The chat with the team is very god too, it is pleasant to have someone to talk with
ConsI would like find more jobs to work, but Every thing is ok
Reviewer Source 
Source: Capterra
July 23, 2019
Nina D.
Translator
Translation and Localization, Self-employed
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 23, 2019

“Great product”

OverallI love Smartcat. I have gained new clients and kept my work organized -- and it's free!
ProsSmartcat is an amazing product. It's free to use, and has almost all the features I'd like out of a CAT tool. I love that I can log in anywhere -- no download necessary. It helps me keep my work organized, and it helps me find clients.
ConsSome features could be more robust, compared to other CAT tools.
Reviewer Source 
Source: Capterra
July 23, 2019
Magali G.
Freelance translator
Translation and Localization, Self-employed
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 23, 2019

“The primary CAT tool to work fast after a very quick training !”

OverallThe most beneficial aspect of SmartCat is that it's very simple to use. For newbies, it'll only require a few hours of training to master this CAT tool. While I still use other CAT tools, this one remains in my top 3 !
ProsEasy to use Fast to research a term or a particular segment MT applied quickly and efficiently Possibility to discuss particular matters in the comments section
ConsThe UI is very simple, not very appealing
Reviewer Source 
Source: Capterra
July 23, 2019
HAMZA F.
Technical translator
Computer & Network Security, Self-employed
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 23, 2019

“Very helpful”

OverallI can translate much faster, I can focus more on translating than formating, helps me collaborate with colleagues. I use this tool almost on a daily basis
ProsEase of use Replace the original content by the translation in word and powerpoint documents Collaborative use
ConsWhen used on a collaborative mode, with the same IP, it jumps from cell to cell I have to click on a traslation case, wait a few seconds till it loses the focus, then click again to be able to work on it
Reviewer Source 
Source: Capterra
July 23, 2019
Theodore G.
Translator
Translation and Localization, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 23, 2019

“Great tool for translators”

Proseasy to use, receive payments, talk to customers and other people working on the same project
Consdifferent servers, so we have to switch every time, no away from work notification, no dates and links for and to the projects on the payments page (I often don't remember what project it was I am getting paid and don't know when I completed it)
Reviewer Source 
Source: Capterra
July 23, 2019
Bárbara S.
Translator
Translation and Localization, Self-employed
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 23, 2019

“Overall great software, just a few minor improvements to go”

ProsI really enjoy the interface, and how it's easy to see who's online working on a task. I also like the fact that the glossary terms are highlighted in the source text.
ConsThe fact that the segments are already made available for the next step, even when we haven't marked the task as Done yet. So when I'm an editor, for example, and I just edited a segment and confirmed it, the proofreader can already proofread it on their end. But what if I edit something later in the document and decide to do another change in a previously confirmed segment? I won't have access to it anymore because the proofreader had already confirmed it as well. I think this should not work that way. Another thing I dislike is that we can't edit our comments, or even delete them after a while. Finally, I also think the Concordance Search was more organized and easier to navigate.
Reviewer Source 
Source: Capterra
July 23, 2019
Josef B.
Freelance translator
Translation and Localization, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 23, 2019

“My experience with Smartcat”

ProsSmartcat is very user friendly and intuitive. Smartcat is free. Smartcat is not only CAT software, but it is complete environment for translations, localisations, cooperation, payments and so on. Smartcat is a good team.
ConsThere are no cons. I have not encountered situation when I was dissatisfied with Smartcat.
Reviewer Source 
Source: Capterra
July 23, 2019
David J.
Translator
Translation and Localization, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 23, 2019

“Great Translation Service”

Pros- Free to use - Handles Trados files - Easy to use
Cons- No iOS app for the iPad. It is possible to use Safari on the iPad to edit translations, but it doesn't work 100%.
Reviewer Source 
Source: Capterra
July 23, 2019
Sven P.
Freelance Translator
Translation and Localization, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 23, 2019

“SmartCAT - the best next generation CAT tool, if there wouldn't be...”

OverallSmartCAT is an awesome tool, that I don't want to miss as a translator. The customer finds you not the other way around. Keep optimizing the system and I will give you 5 stars.
ProsEasy to start with. After only 1 week, first customers. Longterm collaborations possible. Good overview of projects. Fair payment process, instant payment and fair word rate. Would be perfect, if there wouldn't be...
Cons... sometimes customers go on PTO and approval applications of projects lie idle. Because of that some payments needed more than 2 months. Overview of payments is only send via HTML e-mail without any sort of filter or CSV export function. Makes it cumbersome to copy into own bookkeeping.
Reviewer Source 
Source: Capterra
July 23, 2019
Maximiliano D.
Translator
Translation and Localization, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 23, 2019

“Review of the SmartCAT platform.”

OverallI have to say that SmartCAT is a very good alternative. It's functional, it's user friendly and it's mostly free. Also it's got good costumer support. Also its job market is fairly active.
ProsIt's free to use almost entirely. It's being actively maintained and updated. Its customer support is good. Since it's web-based, it runs on any platform. It has a job market. It has several methods to receive payments. You can use it to collect payments from clients outside of the SmartCAT platform.
ConsIt has layout issues when working from a mobile (elements overlap). Since it is web-based, you can't use it if your internet connection is not working. You have to pay to use machine translation.
Reviewer Source 
Source: Capterra
July 23, 2019
Lucía A.
Freelance Translator
Translation and Localization, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 16, 2019

“Amazing and free”

OverallI highly recommend this to other translators out there who may not be using any CATs, or just aren't ready to commit to purchasing one. It makes my work faster and better quality.
ProsI was looking for a free CAT tool to use, as I find paid ones are just too pricey for my current income and workflow, so I tried out SmartCat and have been using it ever since. Super intuitive to use, good basic features and even more that I haven't started to use yet, like TMs.
ConsI have used their internal work platform but didn't find it was so great. I don't know if it's glitchy or if it's just user error. Also, I used to follow their offered work page, but that never took me anywhere.
Reviewer Source 
Source: Capterra
May 16, 2019
Verified Reviewer
Translation and Localization, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
3/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 13, 2018

“Wow Smartcat !”

ProsEverything I must say ! From the time I started using it I never stopped. The PDF converter is the best I ever used. My payment are handle professionally nd I can access it everywhere !
ConsThe customer support is too slow. They take days for one question only and in case of emergencies its a big issue.
Reviewer Source 
Source: Capterra
September 13, 2018
Ranno K.
translator
Translation and Localization, Self-employed
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 23, 2019

“Very good CAT, clumsy money management.”

OverallI use frequently it's CAT interface, solving my translation term consistency needs (I use numerous CAT's).
ProsConvenient and smart translation tool with intuitive use.
ConsClumsy money and pay management (e.g. no possibility to show minimum invoice sum and track payments conveniently).
Reviewer Source 
Source: Capterra
July 23, 2019
António G.
CEO
Translation and Localization, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 23, 2019

“What's great about Smartcat translation software”

OverallTranslations in several different languages are made really easy.
ProsTranslation memories and formatting features through keeping hyperlinks, pictures, graphics, etc.
ConsAs I'm using the free version, what I get from this it's fantastic. Should I need to buy the paid version, I will do with no hesitation at all.
Reviewer Source 
Source: Capterra
July 23, 2019
Jose C.
English-Spanish Translator
Translation and Localization, Self-employed
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 23, 2019

“Ease of use.”

OverallI like to use it. I would like to work more often with Smartcat. Adjustments have to be done in connection with feedback issues and payment times (so as to make them shorter).
ProsEase of use. It works fast and flawless. Definitely, it is user friendly.
ConsFeedback and reviews. The translator finishes the translation in 1/2 days (depending on the length of the task) but then the translator keeps on receiving updates, modifications, questions, etc. for "several weeks or months". In most cases, even feedback regarding other translators´ versions and / or other languages. The translation time is OK, but the feedback really takes a longer time (much longer) and nobody pays for that time.
Reviewer Source 
Source: Capterra
July 23, 2019
Jasna D.
Translator
Entertainment, Self-employed
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 23, 2019

“Smartcat for freelance translators”

ProsSmartcat is an easy to use, comprehensive software. Highly recommendable for new freelance translators. Supports various input types.
ConsFrequent deletion from archives, lacking some editing options, sometimes slow server response
Reviewer Source 
Source: Capterra
July 23, 2019
mohammad h.
Linguist English Arabic and Urdu
Accounting, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 24, 2019

“Smart is Smart”

OverallMost valuable thing which I like for the software is that it is an source between vendor and customer which make you free from getting touch with agency.
ProsI am using the software for getting work from our client. Whenever client uploads any job, I receive it immediately. Most valuable thing which I like for the software is that it is an source between vendor and customer which make you free from getting touch with agency.
ConsThe software should in multiple Languages. So that people would get the actual benefit of it. it is only one Language.
Reviewer Source 
Source: Capterra
July 24, 2019
Verified Reviewer
Information Technology and Services, Self-employed
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 26, 2019

“Smartcat platform review”

OverallI have been able to use my translation knowledge along with various companies and get paid. To conclude, I am satisfied with SmartCat.
ProsI liked UI of this platform the most. Besides that,
ConsFor different languages with different grammatical structure, the segmentation of the source language is not always correct. It sometimes made translations ambiguous which I liked the least.
Reviewer Source 
Source: Capterra
July 26, 2019
Rasa S.
translator
Mechanical or Industrial Engineering, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 23, 2019

“short review”

OverallI use 3 years to work with translations, the main thing is to always keep it open)
Prosconvenient to use, availability for any customer
ConsI stopped receiving SMS messages about invitations to work
Reviewer Source 
Source: Capterra
July 23, 2019
Axel P.
Translator and Communication
Education Management, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 23, 2019

“Very efficient product”

OverallWe can save a lot of time, match all ours translations, coordinate with all our official languages, create useful glossaries.
Pros- The translation memory, it's very useful - The tool to align the existing translation - It's very easy to use.
Cons- For translation you need to see the full document to understand the context, it can be interesting to add preview mode, easy to access. - When you add a file avec the creation of the project, the automatic pre-translation doesn't work.
Reviewer Source 
Source: Capterra
July 23, 2019
Said L.
translator
Translation and Localization, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 23, 2019

“Review”

OverallGreat
ProsOn line translation anywhere, anytime available
ConsNothing really for the moment. Except may be notifications.
Reviewer Source 
Source: Capterra
July 23, 2019
Shannon H.
translation coordinator
Civil Engineering, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 29, 2019

“SmartCat is a greatt Asset to my team”

OverallMy experience with SmartCat has been excellent.
ProsI love the collaborative functionality. I used to spend hours and hours merging track changes.
ConsI wish there were some better tutorials on getting started.
Reviewer Source 
Source: Capterra
July 29, 2019