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For restaurants, cafes, coffee shops, talech is the feature-packed solution to grow your sales and improve your margins. talech helps streamline your operations, control costs, deliver a top quality customer experience and increase revenue with commission-free Online Ordering and CRM tools. With a few clicks, merchants can do so much; split, merge & customize orders; manage employees + monitor labor costs; build loyalty with a campaigns platform. Includes free, always on 24/7 support
Provider
talech
Located In
United States
Foundation
2012
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
Videos, Webinars, Live Online, In Person, Documentation
Support
Phone Support, Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep)
talech is a great fit for multiple business types: Retail, Restaurants and Services. Apparel, cafes, quick serves, casual & full service restaurants, bars, venues, hair salons, barbers & nail bars
Content Source: talech
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Users have mixed feelings about talech's reporting features, finding them powerful and easy to use for generating valuable insights. They appreciate the system's ability to track employee stats, create new menu items, and provide detailed sales reports. Nonetheless, they face challenges with report customization, frequent glitches, and difficulties in obtaining large or specialized reports, which can hinder their business operations.
Users find talech's inventory management adaptable and effective for small-scale needs, appreciating its ease of use and ability to track inventory accurately. They highlight the system's capability to handle sales transactions and provide detailed inventory reports, which aids in efficient business management. Despite these positives, some users struggle with the robustness and accuracy of the inventory tracking, especially as their businesses grow, and find the system cumbersome for extensive inventory entries.
Pros
Keep up the great job! oh I love being able to run the reports anytime to see how sales are and what we need to do to improve them.
Have been happy with the improvements. Main improvements I would like to see is reports with subtotals when downloaded and a more robust quickbooks integration.
Talent does a great job at customer service and continually updating their product. I am satisfied with this product and am confident it will continue to improve.
It's ease of use makes it perfect for our small store. What brought me to Talech was the ability to manage inventory and now the new integrated 2.0 is exciting.
Cons
Elavon & Talech kept blaming each other and the gift card issues still here. It’s been almost 3 weeks waiting in hopeless, we got lots of customers upset and this also hurts our business a lot.
We worked with Talech for 4 years and our experience is horrible. First of all, card readers break frequently.
When doing a close out for the day there is no way to correct any mistakes it's a final once you press the reconcile button and no way to correct it on the system.
Customer service is never there and is hard to get a call back in the heat of the problem and is a real drag when things go down and no one answers.
"Quality Software for Small-Scale Inventory Mgmt./POS"
Overall: Our Fishing Tackle/Outdoor storefront started small (less than 1,500 different product SKU's). When we first launched, Talech served our needs well, and would have continued to serve our needs. However, our business grew and we now maintain 8,000+ product SKU's. Unfortunatly for our situation, Talech's inventory management systems didn't grow with our company's growth. Large reports are difficult to obtain, and when we require special reports, it can be challenging to acquire them. This software is great to use if you do not plan to continually carry large quantities of inventory (Under 2,000 SKU's). This is not a hard rule of course, just our experience with this software product.
Pros: Talech can easily tackle small-scale inventory management and POS needs. User-friendly, and is easy to train new staff members to operate proficiently in. Software interface is minimal and easy to navigate.
Cons: Inventory reports are difficult to customize, but can be done by calling/emailing Talech directly. Would like to see Talech improve in their report system with more features and user-customizable reports.
"Normal POS system."
Pros: Has lots of options. I can manage employess with this.
Cons: It is not stable. Especially if I use this with 3~4stations , it is not working properly.
"Marty's Restaurant & Retail Operational Review of Talech POS System "
Overall: We have only solved the items under Pros. although talech systems also begins to make it easier for us to do at least retail inventory easier to determine. However, dealing with a customer service staff who are really only there to get us off the phone as quickly as possible while attempting to fix a specific problem is frustrating. More often than not, they are not given the time to sufficiently understand the problem or issue or don't really care, and more often than not, we get instructions to go to online help, with not even what specific topic we're supposed to look under. Time and time again, when I've asked for help to create reports I want, there is not only a misconnect in understanding (my tech language is not very good) but most of the responses I have gotten in the past year is that work on the reporting features are not a priority and therefore will not be addressed in any determinable near future. We got Talech to grow our business. While it has helped it has also been a disappointment as it is not as user friendly as we thought. And the ability of customer service to understand and help us resolve the issues we have, while lately much better on very specific items, has on more complex issues on a admin level been very disappointing. Talech customer service is good about adding techy and trendy additional features but not so good at organizing the information to manage the actual administrative business needs of business owners & managers.
Pros: 1. Makes it easy for customers to check out faster 2. Makes it easy for servers to send menu tickets to the kitchen
Cons: 1. Reporting features. The totals in each categories (retail, or restaurant) are never totaled. Bank settlement totals for different forms of payments, etc., are the only totals there are except Dine In, and To Go, tips, and gratuity. We got the POS system so we could get reports on costs, profitability, in each category both in beverages (wine, draft beers and food (per menu items- quantities of items sold within each category also) and current inventory in each category, per selected periods of time. I find that we have to basically create our own templates in Excel, download the period of time we are reviewing, and copying the categories & items to our exel templates which then subtotals the categories we want to see to determine how we are doing in each category or with any particular item within the categories.
"Software user since 2016 "
Overall: I have used many different accounting systems with inventory. Overall this software shows real potential as an easy to setup and easy to use system.
Pros: This software is easy to setup and use. Customer support is great. I’ve only had to contact them a couple of times and the problems were fixed very quickly. The description field is large enough to allow a proper description of my products. The tags and categories give me breakdowns on the reports so I can determine what is selling and what not to purchase again. The markup field makes it easy for me to determine sale prices of my products. The inventory log helps me find a customer sale so I can do proper return prices for my customers.
Cons: I wish the tags were listed in alphabetical order. I wish the sales tickets were available for more than 2 months so I could do returns to credit cards instead of having to give my customers cash. When I have trouble with my internet connection and it get dropped after it hits the gateway, there is no way for me to determine that the charge went through. I’ve had at least a dozen instances of this happening. It then shows only 1 sale on my system and my customer has 2 charges on their credit card. I then have to credit the sale so it credits my customers card, and then I have to renter the sale as cash so I can balance inventory and sales amounts. I wish the sales tax list would indicate which tax code I have currently marked. I have never been able to get the jewelry labels to print.
"Video Game Store Owner Review"
Overall: We have loved Talech since we got it. It's got a lot of great features that other POS's don't have or utilize as well as Talech. Keeping with cash or orders is made simple, though my only real complaint is that as a video game store, we take in a lot of used items purchased from customers. When we pay out in cash, it's fine. Talech keeps up with that, but there isn't a really great way of doing it other than doing a transaction as "store credit", hitting the payment as other, and then refunding it to that customers account. Other than that major complaint, everything else has been pretty smooth other than the actual card swiper. I wouldn't recommend that to anyone. It frequently has problems, and can never really be relied on. It will only update during a transaction and I have had several occasions where that lasts up to 15 minutes with a then irate customer afterwards.
Pros: I love the ease of use, and how within minutes of using it, I already had the hang of it. There weren't any features that I wasn't made aware of by the software immediately, because it's all out in plain view rather than some backdoor menu. It's responsive and I love the fact I can keep up with my customers, and their data with it including sending out emails to them periodically.
Cons: I really hate during a transaction that if you accidentally add an item or have a customer remove one from their cart that you have to trash the entire order. That slows the process, and keeps the customer from having a smooth checkout process. Honestly, it feels like sometimes due to the credit card machine that we are known as those guys who might be having problems today. That sucks lol. That's almost been enough where I have wanted to switch because its not our POS software but just one we use.
Vendor Response