Basic
- Not available
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Pros
The markup field makes it easy for me to determine sale prices of my products. The inventory log helps me find a customer sale so I can do proper return prices for my customers.
Cons
Elavon & Talech kept blaming each other and the gift card issues still here. It’s been almost 3 weeks waiting in hopeless, we got lots of customers upset and this also hurts our business a lot.
"Slow service, didn’t take care and helped out customer very well!"
Overall: We don’t normally write a bad review but we got really bad experience with Elavon as well as Talech! We took over the restaurant for 3 months and started to use Elavon service, everything went well at the beginning. Till last 3 weeks, I have received a call from Elavon and said there was two accounts opened under my name and they offered to close one of the account for me to avoid additional charge. Few days after that, without any care from their employees, all of the accounts under my name were locked while the business is still operating and caused us into troubles. I have reached out to Customer Care and requested to get our accounts re-opened, then we got the issues with the gift cards payment. I ended up to contact customer service again and received a case number. In order to get the issues resolved faster, I even have reached out to Manager and asked for help, he did help by sending us over a new terminal just for the gift card purposes. After a few days, the new terminal was sent over, it still didn’t work. I reached out to Manager and customer service again. Elavon & Talech kept blaming each other and the gift card issues still here. It’s been almost 3 weeks waiting in hopeless, we got lots of customers upset and this also hurts our business a lot. I couldn’t believe a big company like Elavon will handle customers issues without care & without professionalism like this. Still believe there are many other organizations out there will offer better service than Elavon & Talech!
Pros: Reasonable pricing, customer service is okay
Cons: Slow service and taking too much time to handle customers issues
"Stay Away"
Overall: terrible
Pros: Quite user-friendly interface. Tech support is there but mostly no helpful
Cons: We worked with Talech for 4 years and our experience is horrible. First of all, card readers break frequently. You should pay for a new one. Not a problem! But a new one works for 2 weeks, and then you'll need to pay for a new one again, send the old one and so on. We experienced difficulties with charges, and they confirmed that their software didn't work properly. The worst things there were thousands of dollars which were not deposited to our account because of their 'bug'. We accidentally found it out. If you need a safe merchant provider, stay away from Talech.