# Page 2 | talech Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is talech the right Point of Sale solution for you? Explore 337 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155256/talech/reviews --- talech 3.8 (337) [View alternatives](https://www.capterra.com/p/155256/talech/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of talech ## Showing most helpful reviews Showing 26-50 of 337 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use nB nickie B. Owner Hospitality Used the software for: 1-2 years ### "Avoid at all costs" March 30, 2025 1.0 Pros Used to be good before they updated the software and now it hasnt worked right in over a year and noone cares to help. Cons Worst company to deal with now. They used to be good when they had a different software but then they switched to new software before eliminating bugs and incomplete functionality. You cant even calculate your taxes for year end and I have been asking for this for a YEAR. Dont waste your time or money with these guys!!! Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing talech Affordability was something we cared about Review Source AH Annette H. Owner Retail Used the software for: Less than 6 months ### "POS that works but could be better" July 15, 2023 2.0 Sales are processed more quickly and customers are happier. Pros My customers are happier. They get a receipt that works well with the rebate program from my supplier. We can review their previous purchases and determine if they already bought something they need. This will also be useful when they come in for their early buy sale purchases. It is nice to be able to email receipts.I can quickly review sales and inventory for what needs to be ordered. Cons It was shipped to me but not linked to my account so nothing worked for about 2 weeks. Hours spent on the phone with on the onboarding specialist assigned to me. They say it is 24 hr support but not for start up/onboarding. They work M-F 9-5. It is best to stick with the onboarding specialist assigned as they are most familiar with you but mine was in the Central Time zone so nothing was ever addressed until 10:30 AM EST (1.5) hours after opening I had great difficulty getting the inventory load but onboarding was very helpful. The fact the sales reports don’t capture debit cards properly is really frustrating as I had hoped it would save time and make tracking easier.The scanner never worked and has been returned because they finally admitted/determined it was a programming issue that was not going to get resolved any time soon. Inventory does not always track properly - not sure how that happens. Sometimes you get a call back for help, not always the 24/7. Reason for choosing talech Recommended by my card processor which I recently learned is owned by the same company. Review Source SR Sarah R. Owner Food & Beverages Used the software for: 2+ years ### "Talech is better than a lot of others out there! " May 3, 2023 5.0 100% positive experience. Have been using Talech for over 5 years and will continue to use it! Pros I love the ease of setting up your POS to work for your business. You can separate categories, product types, control your inventory, and so much more. Super easy to use and set up. It is easily explained to new hires and they pick it up very quickly. Cons I think overall Talech is wonderful. Having 24 hour support is amazing, however, sometimes the wait time is a bit long to get someone on the line. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing talech Cost, ease of use, and 24 hour support. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Cost, processing fees, and support. Review Source BH Bernie H. Owner Sporting Goods Used the software for: 2+ years ### "Talech, simply HORRIBLE software if you have a lot of products! " December 21, 2022 1.0 Works well for a front end register, but getting issues resolved with tech support just NEVER happens. The people that answer the phone are clueless. This is coming from someone that works in IT for 20+ years and have dealt with and worked in call centers/tech support. Pros Its has a nice register app and is pretty easy to use and learn the register Cons The instability of Talech.com (where I as the owner do 98% of my work). Time outs and logs you out about every 15 minutes. Stock take dont save after timeout loosing everything. Have you ever tried to count thousands of products to have them all deleted over and over...... Reason for choosing talech Was through USBANK and was just a package deal........wish I would have shopped around Review Source LA Lulie A. General Manager Sporting Goods Used the software for: 2+ years ### "Quality Software for Small-Scale Inventory Mgmt./POS" September 26, 2022 5.0 Our Fishing Tackle/Outdoor storefront started small (less than 1,500 different product SKU's). When we first launched, Talech served our needs well, and would have continued to serve our needs. However, our business grew and we now maintain 8,000+ product SKU's. Unfortunatly for our situation, Talech's inventory management systems didn't grow with our company's growth. Large reports are difficult to obtain, and when we require special reports, it can be challenging to acquire them. This software is great to use if you do not plan to continually carry large quantities of inventory (Under 2,000 SKU's). This is not a hard rule of course, just our experience with this software product. Pros Talech can easily tackle small-scale inventory management and POS needs. User-friendly, and is easy to train new staff members to operate proficiently in. Software interface is minimal and easy to navigate. Cons Inventory reports are difficult to customize, but can be done by calling/emailing Talech directly. Would like to see Talech improve in their report system with more features and user-customizable reports. Review Source mV mark V. ceo Food & Beverages Used the software for: 2+ years ### "Talech Stealing Money Because they Were not Processing Credit Cards Properly" August 2, 2022 1.0 Good until recently... Now critically terrible They were preauthorizing credit cards.... but when the tab was closed,,, their software could not do so because of card information corrupted (although the software states they are pre-authorized). This resulted in over $500 in tabs that cant be closed... not even by Talech themselves... So, they blamed everyone, including my internet provider, the credit card bank etc. They are unable to resolve... In summary, there was $500+ dollars of free beer credit card customers drank at our expense!!! We had to switch (otherwise we would have continued to lose money) and Talech will not even refund our monthly charges to help offset their error. Not only is this bad service... but stealing!!! Every Talech user must be aware of this and RUN!!! Also associated with this was a company called AVANT GARD... if you are dealing with these people also be aware,,, Pros The POS software works in most cases. The reporting is ok as well. Don't have experience with others besides square... but seems to work... However the majority of this software is to successfully collect money for exchange of products.... this is where it fails!!!! Cons Customer service to resolve critical issues with mis-handling credit card information, not admitting a problem and even accusing everyone else for our loss of money. Reason for choosing talech Recommended by AVANT GARD Some in-between company that is out to collect a percentage of your credit card fees.. They DO NOT have your interest in mind,,, they only care that their pocket book is lined. Once again check to see if you are directly or indirectly dealing with this company... and see to get out. They have cost us thousands of dollars and hundreds of man hours sorting out their selfish mistakes. Review Source DJ David J. Owner Retail Used the software for: 2+ years ### "Complete Junk" March 15, 2024 1.0 Absolutely no support. We have never had not one of the issues we have called about resolved. And they never call back even though every person says they will. Pros It used to run on an iPad I could take anywhere in the shop Cons The hours and hours trying to get issues resolved with customer support that knowledge of the product. Reason for choosing talech Because it was supposed to be able to pull inventory from our web page when it was sold in the shop. But after installing it and and a month of setting it up they told us that feature would not be available. Review Source RA Railan A. Owner Sporting Goods Used the software for: 2+ years ### "Talech POS System for a Retail Store" September 27, 2022 4.0 Pros Talech is very adaptable to a retail store in sales transactions, inventory tracking and management, and accounting reports. It is very quick and easy to speak with a Customer Service Agent should you need it, and the Team is very proactive in assisting. Cons There are features within inventory management that could be added to improve inventory tracking and management. For example, when performing an EOY inventory count, it would be very helpful to be able to freeze inventory numbers and then unfreeze them to update the quantities. Currently, to update inventory numbers, a stock take must be done which is a lengthy task if a business has more than 2,000 products. A second feature is to have the ability to manipulate employee access to certain information within the software including inventory updates, and sales reports. You can lock employees out of these things, but when done also locks them out of key features they need to perform their other tasks. Review Source EG Erica G. Owner Restaurants Used the software for: 1-2 years ### "Don’t do it" May 15, 2024 1.0 Unfortunately I was forced into using this system. From the moment I unboxed it, we’ve had nothing but problems. The initial set up was supposed to be plug & play. Not so. Our onboarding specialist failed to tell me we needed a minimum WiFi speed for the system to even work. No one could figure out why the system couldn’t communicate. After talking to 10 different reps we were finally able to get someone that asked about our internet speed. I ended up having to triple our speed just to be able to use the product. Reporting constantly glitches. I have to have our servers go through their cash vs credit cards tips nightly to make sure their end of night deposit is accurate. We’ve had it off by hundreds of dollars, which either costs the restaurant money or the server money depending on which way the deposit is off. For more than 6 months, during the busiest gift card time of the year, you could not sell more than one gift card per transaction. Talech didn’t seem to care about this issue but it cost my business thousands of dollars in lost revenue because of the glitch. Printers are constantly dropping offline, so you have to go reset them & enter them back in the back office on talech. Talech just updated their online reporting to a new experience. Problem is, the sales data doesn’t match the “classic” sales data. How can you have two different total sales figures just by switching between “classic” and “new”? Bottom line, if you’re thinking of switching to this as a restaurant POS, take my advice and DON’T DO IT. You will have more headaches than it’s worth, your financial data will be off, and half the time you won’t be able to sell a product because of some weird glitch in their system that they’re in no hurry to fix. Pros Nothing. There is not one single thing that is good about this system Cons Everything. Reporting is off, system constantly glitches. Review Source GB Gina B. Owner Apparel & Fashion Used the software for: 2+ years ### "Software user since 2016 " August 24, 2019 4.0 I have used many different accounting systems with inventory. Overall this software shows real potential as an easy to setup and easy to use system. Pros This software is easy to setup and use. Customer support is great. I’ve only had to contact them a couple of times and the problems were fixed very quickly. The description field is large enough to allow a proper description of my products. The tags and categories give me breakdowns on the reports so I can determine what is selling and what not to purchase again. The markup field makes it easy for me to determine sale prices of my products. The inventory log helps me find a customer sale so I can do proper return prices for my customers. Cons I wish the tags were listed in alphabetical order. I wish the sales tickets were available for more than 2 months so I could do returns to credit cards instead of having to give my customers cash. When I have trouble with my internet connection and it get dropped after it hits the gateway, there is no way for me to determine that the charge went through. I’ve had at least a dozen instances of this happening. It then shows only 1 sale on my system and my customer has 2 charges on their credit card. I then have to credit the sale so it credits my customers card, and then I have to renter the sale as cash so I can balance inventory and sales amounts. I wish the sales tax list would indicate which tax code I have currently marked. I have never been able to get the jewelry labels to print. Reason for choosing talech Cost and size of the system. Review Source JK Jason K. Owner Sporting Goods Used the software for: 1-2 years ### "Very stressful. " February 1, 2020 1.0 The register fails regularly and randomly will not print receipts or open the cash drawer. Pros I chose this software as it integrates sales and inventory tracking. When it works it is brilliant unfortunately it fails regularly. Cons I have had this system operational for approximately one year, at this point we’ve got about 16 to 18 hours troubleshooting on the phone. Plus countless more hours of trying to figure out how to make it work on our own when it fails. It will suddenly not take a credit card payment, it has never done a return for us even while on the phone with support trying to make it happen, suddenly the cash drawer won’t open, or it won’t print receipts. We end up trying to reboot the machine turning things off turning things back on disconnecting reconnecting sometimes after two or three tries it works also there’s a couple of different methods that we have made notes on, we spend far too much time trying to keep this thing going.They have totally dropped the ball on me as a client. Their support technicians are excellent and are doing their very best but they don’t know have much to work with. I’ve had to send countless clients to the bank machine, or send them away with a promise to come back and pay another time, we are a small business and can’t afford to do this, some people just don’t get around to coming back. I’ve been trying for a full week to talk to an actual upper level representative of the company to try to figure out if we can solve this or I need to toss the whole system out and go with another company. They just can’t be bothered to make a real effort to get in touch with me. I provided them my direct phone number & have not received a call back. Be wary!! Review Source MAQ Mary Ann Q. Co-Owner Food Production Used the software for: 1-2 years ### "I'm considering switching to a different POS system" November 1, 2016 3.0 At first, we all loved our new Talech POS. It is very easy to use and train new hires on. Then all these updates rolled in and some of the features didn't work for us. First, employees were able to print out their daily time sheet that included their sales for the day. This was not a good thing for our company, because we work as a team and we have people on the sales floor making the sales and then people processing orders at the end of the day. Of course, processors would seem like they made the most money that day. I have tried to get this changed, but was told it couldn't happen in the near future, but it was noted. Then, we experienced some glitches in the discount button. last week, we tried to apply a 10% discount, and it would register as giving a discount in the $1000's. This was really frustrating and I haven't had a chance yet to call tech support. Shortly there after on a busy Thursday, we were unable to process credit cards because that option was down in the system. Luckily, we had an analog credit card machine that we were able to use. I tried calling tech support for 4 hours, and couldn't get through. We had to wait to process orders until the next day when the system was up and running again. Another thing we have issues with is finding tickets to reference an open order. Apparently, it purges from the system after 3 months and we have to call tech support to retrieve it. There are a few other issues that I have that I am unable to articulate right now, but that is the bulk of my frustration with the program. Please take these responses into consideration. Having my concerns addressed and fixed would be amazing as I love this program and I want it to succeed so that my business can succeed as well. Thank you for taking the time to read my review. Please contact me to discuss further. Pros That it is cloud based and we use apple ipads Cons It is glitchy at times, the time sheet with individual employee sales needs to go. Purging 3 month old tickets and we can't find them unless we call tech support. Review Source Response from talech November 16, 2016 Thanks for sharing the feedback and chatting with us about your experience. We are checking on some features and will get back to you soon. SC Spenser C. Store Owner Retail Used the software for: 1-2 years ### "Video Game Store Owner Review" November 4, 2016 4.0 We have loved Talech since we got it. It's got a lot of great features that other POS's don't have or utilize as well as Talech. Keeping with cash or orders is made simple, though my only real complaint is that as a video game store, we take in a lot of used items purchased from customers. When we pay out in cash, it's fine. Talech keeps up with that, but there isn't a really great way of doing it other than doing a transaction as "store credit", hitting the payment as other, and then refunding it to that customers account. Other than that major complaint, everything else has been pretty smooth other than the actual card swiper. I wouldn't recommend that to anyone. It frequently has problems, and can never really be relied on. It will only update during a transaction and I have had several occasions where that lasts up to 15 minutes with a then irate customer afterwards. Pros I love the ease of use, and how within minutes of using it, I already had the hang of it. There weren't any features that I wasn't made aware of by the software immediately, because it's all out in plain view rather than some backdoor menu. It's responsive and I love the fact I can keep up with my customers, and their data with it including sending out emails to them periodically. Cons I really hate during a transaction that if you accidentally add an item or have a customer remove one from their cart that you have to trash the entire order. That slows the process, and keeps the customer from having a smooth checkout process. Honestly, it feels like sometimes due to the credit card machine that we are known as those guys who might be having problems today. That sucks lol. That's almost been enough where I have wanted to switch because its not our POS software but just one we use. Review Source Response from talech November 11, 2016 Thank you for your review and feedback, Spenser. I've shared your product feedback with the product team. Please continue to share your thoughts with us - we love to hear from you. Thanks for being a talech customer. RJ Rhonda J. owner Restaurants Used the software for: 2+ years ### "Software issues after Upgrade "Low Priority"" May 8, 2024 1.0 Frustrating Frustrating... over the years, they are slow to fix any software issues. Pros Easy to use for entering orders and update product screens Cons After 9 years of being a customer the latest software issue is causing major issues with our restaurant.. custom order request line items appear on every line item from previous ticket.. after waiting 3 weeks for a fix, Customer Service told us it was a "Low Priority" for them and have no timeline when it will be fixed. This slows the order process and creates so many issues for the kitchen, customers,and servers. Also forced us to switch and use their inhouse credit card processing and gift card services in 2022 Reason for choosing talech Seemed the most reasonable priced with the most features we needed Review Source TN Thomas N. Owner Retail Used the software for: 2+ years ### "Owner of The 1000 Islands Cruet" November 16, 2016 5.0 Overall I think the software works great. I have one thing that would make it even better. It has to do with your discount part. You can't discount different items separately without going into each item being sold. Example: I sell 3 size bottles of oil and vinegars. I run a special buy five and get one free on the smaller size is 60 ml. If that's all they buy it works great. The problem is running another discounts at the same time for other size bottles. (200 ml & 375 ml) If I am running the above special (1 free bottle would be $6.95 discount) and I also am discounting all larger size oils and vinegars say 10%. The software will do the $6.95 plus the 10% all items. So the discount on the 60 ml bottle works out to be $6.95 + 10% not just the $6.95. Being able to do separate discounts for variations of each item would make it a lot better instead of having to go into each item and discount them individually when trying to keep different discounts separate. I know being a small business with a suggestion that this might not be practical cost wise. But making the modifications would also make it more attractive to any business. I would like to hear back from you if possible. I have spoken with numerous small business owners about your software and why it works so well. Keep up the great job! oh I love being able to run the reports anytime to see how sales are and what we need to do to improve them. Sincerely Tom Pros Ease of use, reports, layout of pages, customer service. Cons limited discount ability. Review Source Response from talech November 16, 2016 Thomas, thank you so much for writing a review and providing such detailed feedback. I have shared your feedback regarding discounting with the product team. Please continue to share thoughts with us - we love to hear from you and really value your feedback. Thank you for being a customer! CP Casey P. owner of womens clothing boutique Retail Used the software for: 6-12 months ### "WORST PIECE OF TECH AND CUSTOMER SERVICE IVE EVER ENCOUNTERED" October 28, 2020 1.0 HORRIBLE AND INCOMPETENT Pros SAVE YOURSELF, WHATEVER YOU DO, DO NOT PURCHASE TALECH OR POYNT FOR YOUR POS SYSTEM. I have never in my life experience such INCOMPETENCE and trouble with a system and with customer service. One day the system decides to work and the next it's broken. I easily refunded my customers the first couple of months with this system and now the system doesn't allow me to. Whenever a MAJOR problem occurs, (every day) I go to call customer service and get the same agent who has absolutely no clue what he's talking about and puts me on hold for hours at a time to google what I've already tried to look up on my own. I know more about the system then the own company does. Not to mention when I first received this system my rep told me I would be receiving a bar code scanner, cash drawer, bar code printer, etc. I received NOTHING except a piece of junk tiny little screen and they continue to charge me for this "bundle package" that doesnt exist. I can not stress anymore how HORRIBLE this system and the customer service is as equally bad. For your own sanity, DO NOT PURCHASE!!!!!! Cons something new breaks every day on the back end and when I call customer service they are unable to help me and instead of resolving it, they tell me there is a glitch in my system and that theres nothing they can do. Reason for choosing talech I CANT WAIT TO SWITCH POS SYSTEMS. I COULD HAVE NO SYSTEM AND IT'D WORK BETTER. Review Source MD Mai D. Owner Food & Beverages Used the software for: Less than 6 months ### "Slow service, didn’t take care and helped out customer very well!" April 24, 2024 1.0 We don’t normally write a bad review but we got really bad experience with Elavon as well as Talech! We took over the restaurant for 3 months and started to use Elavon service, everything went well at the beginning. Till last 3 weeks, I have received a call from Elavon and said there was two accounts opened under my name and they offered to close one of the account for me to avoid additional charge. Few days after that, without any care from their employees, all of the accounts under my name were locked while the business is still operating and caused us into troubles. I have reached out to Customer Care and requested to get our accounts re-opened, then we got the issues with the gift cards payment. I ended up to contact customer service again and received a case number. In order to get the issues resolved faster, I even have reached out to Manager and asked for help, he did help by sending us over a new terminal just for the gift card purposes. After a few days, the new terminal was sent over, it still didn’t work. I reached out to Manager and customer service again. Elavon & Talech kept blaming each other and the gift card issues still here. It’s been almost 3 weeks waiting in hopeless, we got lots of customers upset and this also hurts our business a lot. I couldn’t believe a big company like Elavon will handle customers issues without care & without professionalism like this. Still believe there are many other organizations out there will offer better service than Elavon & Talech! Pros Reasonable pricing, customer service is okay Cons Slow service and taking too much time to handle customers issues Review Source JH John H. Owner Food & Beverages Used the software for: 1-2 years ### "Excellent Platform, Easily Manageable" November 15, 2016 4.0 We have been using Talech for about 2 years now to run our Tasting Room attached to our brewery's production area. The overall experience has been very positive, and the platform is excellent for managing the menu list, structure, and for culling information for reporting from a distance. I myself (the primary managing owner) operate the platform from Omaha, NE. My business is in Washington State, some 1600 miles away. And the ease of use of Talech, the customizability, and the adaptability of the team running the program from the Talech side are splendid. The only real issues we've had tend to be more related to the specific processor used (we use Elavon), or the local internet connectability. The reporting available in the system is very powerful, and new little tweaks are coming out on a constant basis to improve the utility of the system for the needs of the small business owner. Talech support is also available 24/7 on the phone, which is very helpful for businesses like mine that are open late into the evening. If you have any questions, please let me know - I have now ample experience with the system and would be happy to discuss its qualities. Pros Flexible, easy to understand, intuitive, easy to modify, easy to pull reports, manageable from a distance, continuously improving and updating. Cons Inability to have a common pool of inventory for different categories to pull from with respect to inventory management; new beta interfaces have splendid reporting capacity but need to become the standard rather than the tested exception. Review Source Response from talech November 15, 2016 Thanks for writing such a nice, detailed review, John. We're so glad that talech is working so well for you and your business. I have passed along your feedback, especially regarding inventory management, with the product team. We really appreciate feedback like that! Please continue to share - we love to hear from you! AW Amy W. General Manager Restaurants Used the software for: 2+ years ### "Not happy with update" November 1, 2016 1.0 The 4.0 update is horrible!! Not user friendly at all. Settings that were avalible are now not. Staff can not find orders as easy as they could. To many screens for staff to choose from. Program used to be very very easy. New staff and non technology efficient staff could use older versions with ease. The new update is hard to follow and staff keeps losing place and orders. Looking at other pos system. To many issue lately with software and other things with TALECH. Ive told many people to go with this product before this later update. I wish I would not have. Im losing my trustabilty with colleagues. Pros Older versions were wonderful. Easy to use, easy for people who didnt know much about technology to use. Easy to find what the staff needed or orders Cons New version is aweful. To many screens, to many buttons, buttons and options that were there are now not, easy to change orders you dont need to be in. Review Source Response from talech November 9, 2016 Amy, thank you for sharing your feedback about the recent update. We're so sorry to hear that you've been having issues with the updated app. We'd love to connect to hear more about what's not working and how we can help. Our Head of Product has reached out and would love to chat with you personally. And as always our support team is here to help. Either way, we'd love to hear from you and help make things work the way you want. RH Randy H. Owner Food & Beverages Used the software for: 2+ years ### "Potentially good system that misses the mark " November 1, 2016 1.0 I was given a great presentation for the Talech system and purchased it. After purchasing it I had to install it myself, I figured it would be easy. No... It took eight hours just to get the thing running, then another 3 weeks with an onsite IT tech everyday to get it to work. Worst nightmare ever. System constantly crashed. Printer errors. Anytime there was an update the app would fail. That's just the install. My other great issue is functionality. The app must be more user programamble. There are so many minor tweaks that need to be changed to make it run faster that they don't listen too. This system is not for a quick serve busy restaurant, more like a mom and pop flower shop. Even when I call with a major complaint the the app doubling the taxes. They say we can't fix that. Are you kidding me. It's illegal. Customer support is great if you ever get around to talking to someone. When there system crashes about twice a month and you call their 800 number. They tell you they will call you back because they are experiencing a high volume of calls. I wonder why? Their devices disconnect with the credit card readers constantly as well. The only good thing about the system is the ipads, but the app doesn't work well on them, go figure. If you need a a system for a fast paced business, DO NOT BUY THIS ONE Pros It turns on Cons Name it Review Source Response from talech November 9, 2016 Randy, thank you for the review and candid feedback here and on the phone. It was very helpful to learn more about what's been challenging and how talech can be better for you and your business. If there is anything else you'd like to share, please don't hesitate to reach out and let us know. Thank you for being a customer. NR Norma R. Owner/Manager Restaurants Used the software for: 1-2 years ### "Cheapseats need to approve " November 1, 2016 4.0 Hi I love the software its ease of use there are only 2 issues I have #1 that employees can delete and avoid easily and shouldn't be able to so lets say they put the order in they can slide the item over and delete/void with pass code employees shouldn't be able to delete/void ever unless they have the owners pass code..when we cant run credit cards its takes forever for your company to fix it you need a back up system ....Sat Oct 30 your system was down for like 3 hours ouch that hurts my restaurant :( get generator or something. I got to say your employees are GREAT!!! I BOW TO THEM they are nice, courteous on top of everything. So, so understanding I got to admit I have called maybe twice and I was a poop :( but your employees handle it well your are lucky to have such an awesome crew keep it up. I worked in customer escalation dept so I know how it is your bless I love you folks .... thank you for asking for my feedback I appreciate. Have a great day. Pros The ease of it so easy to use and understand. Cons It allows anyone to delete/void a product if the slide the item over so I know I have gotten lost dollars for it the system needs to require the owner pass code for this to avoid employees stealing from me. Review Source Response from talech November 9, 2016 Thank you for the review and feedback, Norma. We're glad to hear that you love the software. Thanks for letting us know about the 2 issues you've had - I've passed along your feedback to the team so we can continue to improve. Please continue to share with us - we love hearing from you! LL Lori L. Business owner Environmental Services Used the software for: 1-2 years ### "Beware! Do not waste your money purchasing this device! " January 30, 2023 2.0 It was NOT AT ALL a good experience. I have several other POS apparatus. If I have to keep them for backup for Talech then why bother? I have discontinued my Talech. And the initial purchase cost is WAY TOO HIGH! Go elsewhere!! Pros Nothing. The only pro was you are assigned a live, local representative that can help you. Cons The difficulty of use, the time and complexity of entering client info. The lack of signature. The fee payback process at the beginning of the next month all make balancing , recording and tracking money very difficult. And the POS apparatus rarely worked! Reason for choosing talech I thought I had found a better, system. I was incorrect!! I'm glad I kept my other's as backup! Review Source BK Beth K. Owner Retail Used the software for: 2+ years ### "The 3 Weird Sisters " November 15, 2016 4.0 I feel overall the customer service is lacking. When a recording says "we are sorry for the long hold", that tells me you are not only aware of the problem but doing little to fix it. I have to schedule a call to get simple answers asked to be told they will have to look into and get back to me. I am usually not available to receive that call when and if it comes because I'm either not at work, driving or at home with my children at that point. It takes far too long to get simple issues resolved with this company . customer service has improved since I first started with them by way of polite people getting questions answered seems to take three times as long now. and when I do get a wrap to walk me through and show me what I need to do it often doesn't work like it should even after they've checked all the settings and they have to go back to the design and again no resolution on my end Pros The cloud storage Cons Can not reach help when needed and I feel like I get a runaround Review Source Response from talech November 15, 2016 Thanks for being a customer and writing a review, Beth. I am sorry to hear that support has been difficult to reach and that the hold times have been so long. I've passed along your feedback to the support team so they can continue to work make improvements. Thanks for being candid and letting us know. JR James R. Owner Sports Used the software for: 2+ years ### "Overall pretty decent" November 1, 2016 3.0 Talech does what we need it to do for the most part. Price-wise, nothing else even comes close, but it lacks some really basic features that can be extremely annoying - such as partial (percentage) refunds - for example, a restocking fee. Also, there are some long-term SIMPLE glitches that have never been figured ou,t such as the tallying of employee hours. How is that still wrong? Isn't it as simple as (hourly wage x hours worked)? Another thing- selling a "custom item" doesn't include cost, but the item doesn't just appear out of nowhere. We sell lots of custom items, and it's very difficult to find them at the end of the year and give them all a cost. Everything must be exported to excel and then filtered out. Sometimes it seems like we are the only ones using Talech. Customer support really has been great. They are always easy to get a hold of, and are very friendly. However, they often seem stumped by these basic quandaries. Pros Ease of use for admin and every day user. Cons All listed on previous page. Review Source Response from talech December 7, 2016 Hi James, thanks so much for taking the time to write a review so we know what works and what could be better. We also appreciate you taking the time to speak with us via phone to share more detail. We love hearing from you - please continue to share. BJ Brian J. IT Food & Beverages Used the software for: 2+ years ### "Worst customer support" May 29, 2021 3.0 Software has worked fine. Support - worst I've dealt with. Some reps are helpful, most just want you off the phone. Pros Software is relatively simple to use. We're using it for a fast service, and it does quite well. Cons The support is HORRIBLE. While they say they offer 24X7 support, pretty much every single call in has been told that it's 48 hours to get any resolution. Anything after hours is pretty much nothing. Something as simple as opening a seasonal store results in HOURS of getting passed around trying to figure out how to get it working. Having support cloning a menu between locations resulted in a completely messed up menu, and then we were told oh, nobody here can fix it until Monday. As if being completely down for the entire weekend is acceptable! With a POS system, it needs to work NOW. Not in 48 hours. 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