--- title: "Ampstun Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Ampstun Software - reviews, pricing plans, popular comparisons to other Utility Management Systems products and more." source_url: "https://www.capterra.com/p/155266/Masterlinx/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Ampstun Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Ampstun ## What is Ampstun? Ampstun web based utility billing software lets you bill for unlimited metered and non-metered services, offers a consumer portal, and more. ## What is Ampstun used for? [Utility Billing](https://www.capterra.com/utility-billing-software/)[Utility Management Systems](https://www.capterra.com/utility-management-systems-software/) Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Ampstun alternatives Highest Rated [5.0 (8)](https://www.capterra.com/p/20920/UtilityTrakR/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.9 (60)](https://www.capterra.com/p/15163/Rural-Billing/reviews/) Starting price $2850.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.3 (78)](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/) Starting price $1295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.7 (54)](https://www.capterra.com/p/127462/MuniBilling/reviews/) Starting price $1200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/155266/Masterlinx/alternatives/) ## FAQs about Ampstun Overview ### What company size and specific industries is Ampstun built for? Ampstun is designed for water utilities and municipalities, making it a fit for public-sector organizations and utility providers of varying sizes. Its target users are agencies and companies that manage water services and municipal operations rather than general-purpose businesses. Features and Usability ### What are the key features of Ampstun? Ampstun offers billing and invoicing, payment collection, ACH payment processing, online payments, and payment reminders for utility operations. It also includes meter data management, metered and non-metered billing, usage tracking and analytics, rate management, customer management, and a self service portal, along with reporting, work order management, and transaction history. Getting Started and Support ### What training and onboarding options does Ampstun offer? Ampstun provides in person training, live online sessions, and documentation. In person training supports direct guided instruction, live online sessions allow remote training with an instructor, and documentation gives teams written material for self-paced reference and feature lookup. Getting Started and Support ### What customer support options does Ampstun offer? Ampstun provides Email/Help Desk and Phone Support. These channels give users direct ways to contact support for questions or issues, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 182 Utility Management Systems reviews Capterra data shows that buyers of utility billing software rank the following features as their top priorities: - **Billing & Invoicing** (**70%** of reviewers rated this feature as critical) - **Usage Tracking/Analytics** (**58%**) - **Metered Billing** (**71%**) Ampstun supports all three of the features reviewers rate most highly: **Billing & Invoicing**, **Usage Tracking/Analytics**, and **Metered Billing**. Together, these capabilities help businesses bill accurately, monitor consumption patterns, and charge based on actual usage, allowing teams to improve revenue accuracy and manage utility operations more efficiently. Billing & Invoicing 5.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Metered Billing 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Integrated or built-in billing calculated by customer usage levels of a product/service Customer Management 5.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Store and organize information about customers and previous interactions Penalty/Cut-Off Processing 4.8 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Charge fees or cut off service due to late/missing customer payments Rate Management 5.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage Work Order Management 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Ampstun 28 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Automatic Backup: Data is backed up automatically to prevent data loss - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Commenting/Notes: Leave comments and notes on documents for others to view - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customer Management: Store and organize information about customers and previous interactions - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Payments: Electronically collect payments for goods or services - For Electricity: Utility billing for electricity - For Natural Gas: Utility billing for natural gas - For Trash: Utility billing for trash/garbage - For Water: Utility billing for water - Meter Data Management: Store, clean, and/or analyze customer usage data collected by metering systems - Metered Billing: Integrated or built-in billing calculated by customer usage levels of a product/service - Non-Metered Billing: Process billing for a product/service with a fixed monthly charge - Online Payments: Accept and process online payment transactions - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Reminders: Reminders sent for balance/payment due - Penalty/Cut-Off Processing: Charge fees or cut off service due to late/missing customer payments - Printing Services Integration: Outsource printing services to a third party - Rate Management: Track/optimize rates in relation to usage - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.9 (8) 4.9 Based on 8 reviews ## Pricing Value for money 4.9 (8) Value for money 4.9 (8) 4.9 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (8) 5.0 Based on 8 reviews ## User reviews Overall rating 4.9 Based on 8 reviews Filter by rating Counts reflect reviews available in this feed. 5(7) 4(1) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful OM Office Manager Office Manager Used the software for: 3-5 years ### "Reliable & Efficient Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 18, 2022 Overall the system does a fantastic job. It's easy to use and if there are ever any questions or concerns, I call the software support team. Pros It's very easy to use! ALL customer information is located under one account number making it easy for customer service representatives to handle the customers questions quickly and efficiently. Integrating the online payments and meter reading system has been a game changer for our company. Both have made our office more efficient and cut down on data entry errors. Cons As with any software conversion, there are issues and as long as you understand this, it makes the process easier. All billing software is generic in the beginning but working proactively with AMPSTUN software techs in System Options to make it unique to your system is the key to a good start. OM Office Manager Office Manager Used the software for: 3-5 years ### "Should have gone with Ampstun sooner!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 27, 2022 Pros Software changes can be a scary thing. You don't know what to expect and the idea of learning new ways to do things is exhausting. Let me assure you that the ease of the transition from our old billing software to Ampstun was painless! The training they give you during the transition is A+. Once the software is up and running, the ease of using the product is great as well. If you run into something you need help with the staff is always just an email or phone call away. This software does everything we have needed it to do. I wish we would have went with Ampstun long before we did. Cons If there was any one thing that I could change about the software it would be being able to see prior customers information (at the same location) by just having a "previous button" within the current customer's profile. Other than that, I don't think we have come across any need that hasn't been fulfilled with the Ampstun billing software. OM Office Manager Office Manager Used the software for: Less than 1 year ### "Ampstun Software Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 19, 2022 there are so many things you can track with this software it's amazing Pros all the different reports that you can run that are so helpful with billing. We had the old Ampstun software before upgrading this had many new features, I would say it was pretty easy to catch on too, and I am not a young person!! Cons The only thing I can think of is that any of our Inactive customers in the old software did not transfer over, that was disappointing GM General Manager General Manager Used the software for: 3-5 years ### "CCW - General Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 19, 2022 My experience with Ampstun has been nothing but outstanding! Their technical staff becomes part of your staff with the eagerness to help you resolve any issue in a timely manner. They are always willing to explain the problem and how to properly process all the steps to avoid the issue next time. Pros First, the web based version allows easy control of setting up employees to work from different work stations or away from office. Second, the communication features to your customers such as billing submittals; accounts in jeopardy of disconnection and/or courtesy notices of advisories/maintenance outages, etc. I know this block asked for 'most' but I have to mention the meter asset module as well. This module allows management to track the historical data of location and accuracy testing. Cons Work orders. Right now, the software is mainly built for everything related to the customer or location accounts which works great. Since we deal with contractors that are not a customer billing account, we still use the work order to track these types of work. It works well but only when running open work order reports causes a few follow ups to determine the POC. GM General Manager Customer Services & Billing General Manager Customer Services & Billing Used the software for: Less than 1 year ### "Ampstum review from Ohio Gas Company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 25, 2022 They are an amazing company to work with. Their training and support staff are the best I have ever working with. I would recommend them to other utility companies. Pros I have been through 7 software conversions and by far this company was the BEST to work with. They are thorough and worked to add the needed features into their software package. Cons Change always causes issues with existing personnel who have used the old software for over 20 years. Some people dislike change. OM OFFICE MANAGER OFFICE MANAGER Used the software for: 3-5 years ### "WATER UTILITIES BILLING AND CUSTOMER CARE " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2020 Again we never have had to shut down during COVID-19 we have continued to be able to send work orders to the field crew , download readings, send bills and operate the water utility office all because of Ampstun's web base system Pros With Ampstun's web base we were able to work from home when needed during the COVID-19 we never had to shut down. Importing readings and downloading data from our radio read meters has been excellent. Many customers like the option of paperless billing and that they can go on line any time to check their bill or get their billing history, Make payments and ask questions. To have the option to send emails and texts to customers has been very helpful for us and our customers. Cons no page up and down account number availability must list complete account number to locate. OM Office Manager Office Manager Used the software for: 3-5 years ### "Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 27, 2022 Excellent Pros They constantly are working to improve and add functions Cons There is nothing that I dislike about the software. JS Jacob S. City Clerk Used the software for: 3-5 years ### "Amazing Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2021 Pros The software itself is easy to use and maneuver. While we have has a few minor issues, namely on our end, not ampstun, they have been there every step of the way. Anytime we call, someone is always there to answer our call and answer our questions or walk us through. I would highly recommend any utility looking for new software to give them a call. Cons Sometimes the system can slow/bogg down, but this is something they have addressed and are working on. I definitely do not notice it nearly as much as in the past. [View all Reviews](https://www.capterra.com/p/155266/Masterlinx/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.