# TicketManager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TicketManager the right Event Management solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155270/InviteManager/reviews --- TicketManager 4.3 (21) [View alternatives](https://www.capterra.com/p/155270/InviteManager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TicketManager Ease of use 3.9 Customer Service 4.8 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michele W. Eastern Regional Administrator Dealer Sales Used the software for: 1-2 years ### "It's very efficient doing tickets this way." June 11, 2018 4.0 More efficiency in sending out tickets to our dealers & customers Pros If you've sent tickets to someone before then their name, address and all their information populates. That is a BIG time saver. Cons If I want to make a change to an already populated record, it doesn't allow me because the record has the same email address. Review Source VR Verified Reviewer Vice President/Marketing and Communications Real Estate Used the software for: 6-12 months ### "Ticket managements system" December 28, 2017 5.0 Pros I love that Invite Manager integrates with our CRM (SalesForce) so that we can track who has attended games and events. Cons There email invitation builder is not user friendly. I would also love for it to integrate with Outlook calendar better. Review Source JB Julianne B. Marketing Specialist Financial Services Used the software for: 1-2 years ### "Our experience has been fine. The system doesn't always support the way that we are structured." June 6, 2018 3.0 Uniformity across our footprint. Pros Line of site into the tickets. We can see what tickets we have, how they are used and revenue that might come from the usage for audit purposes. Cons We are set up differently that the system supports. We also don't have a large team to support this. Our admins have other duties so it's a little clunky for them sometimes. Review Source KB Kathy B. Operations Manager Accounting Used the software for: 2+ years ### "The system can be slow at times and looking up names is challenging." June 5, 2018 4.0 Being able to capture all the data that is needed for managing and processing the company's tickets across the entire US Pros It is great to be able to track everything and pull various reports and views. It is nice to be able to easily upload the whole season and only those tickets that apply. Cons How slow it moves and there could be some simple enhancements that would make populating the fields easier such as not having to scroll down to fill out a field and more auto population. Review Source M(H Marcelita (Marcy) H. Admin Asst Marketing and Advertising Used the software for: 2+ years ### "Has gotten better and easier each time. " June 11, 2018 4.0 Easy to upload, allocate and track the tickets Pros Very easy to maneuver thru the site and the instructions are easy to understand. Having total control of all the tickets its easy to correct any errors. Cons Nothing really. Easy to use and with great customer service, I am able to fix any issues I may have and its usually my own errors. The fix is usually an easy step. Review Source ZS Zach S. SVP Used the software for: 2+ years ### "Does all I need and more!" June 6, 2018 5.0 Pros This tool makes it very easy to to load and track the tickets owned by our company. It centralizes the request process and allows me to generate reports that show usage statistics. Cons The process can be cumbersome, but some of that comes from customizations that my company has added. Review Source LC Linda C. Senior Executive Assistant Accounting Used the software for: 6-12 months ### "Satisfactory" June 8, 2018 4.0 Pros As a first-time administrator, i find the site to be very user friendly. I like that certain fields automatically populate when you enter a requester's name, saving a lot of time. Cons Orders that are denied/cancelled are not removed from the 'Approve Orders' section. Constant updates that, at times, cause the site to not work (ex. today - 6/8/18) Review Source MF Meghan F. Marketing Communications Coordinator Printing Used the software for: 6-12 months ### "Everything works great and allows us to capture as much information about our attendees as possible." June 5, 2018 5.0 Makes life a lot easier by allowing us to manage all of our tickets in one place, including collecting attendee information, inviting them with personalized invitations, and shipping out tickets. Pros Invitation tool Ease of customization Support from staff. E-ticketing ability Link to corporate UPS account Cons Sometimes Invitation emails go to Spam boxes Would like to be able to pull a report about invitation status (delivered, dropped, RSVP, etc.) for all attendees of an event at one time, instead of by each invitee individually Review Source MM Melanie M. Executive Assistant Banking Used the software for: 1-2 years ### "Good tool, complicated at first" June 8, 2018 4.0 Easy ability to track customer event ticket use. Pros I like the ability to add multiple event dates, for the same performer, at the same time. I like the reminders - especially after the event to reconcile the attendees. Cons Wish the system would recognize previously entered attendee names so that it would self-populate when it recognizes the name & all I'd have to do is confirm the details or edit. Also wish I could designate the approver, instead of it automatically designating my manager. I enter ticket orders for multiple business lines & my manager shouldn't be the approver of other business lines tickets but there's no option to change the approver. Review Source CC Carmalinda C. Executive Administrative Assitant Banking Used the software for: 2+ years ### "Ticket Manager has always been easy use. Very User Friendly. " June 5, 2018 4.0 Ease of use when purchasing tickets for events. Pros The software us user friendly. Even for those that are not technologically savvy would be able to figure out how to uses this software. Cons Sometimes the cost of the tickets were high.. although that had nothing to do with the software. Other than that I really don't have anything that I like the least on this software. Review Source JB Jennifer B. Sales Administrator Used the software for: 6-12 months ### "Administrative process has been great but my sales reps are slow to accept the product." June 11, 2018 5.0 Pros The step by step process from inventory, request, approval, shipping and guest list and check in process. Cons Mobile app is challenging for my sales reps, the "customer support" to walk them through the app when they don't use it on a regular basis is time consuming. Review Source EC Eren C. Admin Accounting Used the software for: 1-2 years ### "Our customer service support has been great, quick to respond and always helpful " June 6, 2018 5.0 We are able to keep up with tickets and assign them to the correct people. They are being used by clients and not gone unused. Processing of them is better than not having a system at all. Pros The customer support is amazing! When we need a report or have an issue they are quick to respond and send us what we need. If we ever have a question they have someone to always help. We try to email most of our issues but they are very quick to get back to us. Cons Ease of use at times could be difficult if you are not familiar with the system. Navigation for some of our users could be difficult even with instructions at hand. The ease of use is not as efficient when someone new does not know the terminology that we have for the tickets. Review Source SC Shemica C. Executive Assistant Entertainment Used the software for: 1-2 years ### "As a site administrator, I found the tool very helpful." June 6, 2018 4.0 A central location to house ticket inventory. Pros I like that there are reports that capture everything from usage as a whole down to the department level. Cons It takes a while to really grasp everything that the software can do. I also would like the link between ticketmaster to be seamless. Review Source ES Evan S. Fountain installer Used the software for: 6-12 months ### "Don't understand it too well" June 8, 2018 3.0 Pros Easy to find the events . I also like how it's easy to read the map of the seating arrangements for each arena. Cons Somewhat confusing. I didn't understand what some of the different logos meant for the tickets. And it would have been nice if there was a map of doe the parking areas. Review Source JS Ja S. Coordinator Used the software for: 1-2 years ### "Always super helpful customer service. Very easy to use software." June 19, 2018 5.0 Pros Ease of use. It's a very easy program to use once you know how to use it. The Customer service team is also extremely helpful and quick to respond. Cons Sometimes the functionality is not there; it's capable but you have to ask around to see if it's possible and then you can requests more functionality that I think should be standard to all. Review Source VR Verified Reviewer Distribution Center Administrator Food & Beverages Used the software for: Less than 6 months ### "It was quick and easy to use. " June 5, 2018 5.0 Pros It was quick and easy to use. I felt at ease with choices that I could make. Lots of options available. Cons I did not have any issues with the software. There is really nothing I could say that would be a con to the use of this software. Review Source CH Cortney H. Admin Used the software for: 1-2 years ### "Overall works fairly well" June 13, 2018 4.0 Pros I like that it sends emails out with confirmations and requests for approval. Very helpful to have the link included for easy access. Cons I don't like that when the tickets are sent via email, each ticket is in a separate email. Wish there was an option to have them come in one email and one pdf. Review Source LS Lauren S. Work Mgmt Scheduler Used the software for: 6-12 months ### "Ok. The tool is not very user friendly. " June 6, 2018 4.0 Pros The preload template is the best feature you offer in my opinion. It saves time for the user later. Cons It would be great if the Guest List template could be offered in xls rather than cvs. Xls has more features such as allowing for dropdowns which helps users to easily select correct nomenclatures for their guests. Review Source LH Linda H. Executive Assistant Financial Services Used the software for: 6-12 months ### "TicketManager is easy to use - I can get my order done quickly." June 8, 2018 5.0 Pros The fluidity of the pages from one to the other, in an order that makes sense. Finding events in a chronological order makes it easy - and the search functions are logical. Cons Can't think of anything negative to say - I really enjoy using this program. For new users, however, maybe a step-by-step tutorial upfront. Review Source HG Henryq G. Manager Banking Used the software for: Less than 6 months ### "Good selection of tickets and easy to use" June 8, 2018 4.0 ease of use Pros Seating chart was easy to understand and there was a good selection of seats to choose from. Could also sort by price of ticket which is helpful for those on a budget. Cons I would like to see actual pictures inside the theater. It would be helpful to get actual sight lines and angles of viewing. Review Source KF Kristen F. Administrative Assistant Used the software for: Less than 6 months ### "n/a" May 30, 2018 5.0 Pros That there is a system that offers such ease to track all entertainment items for my development team! Cons There is honestly, nothing that I can say as of yet that is a con as it pertains to this system. I am just now starting to use it! 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