# Benevity Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Benevity the right Corporate Social Responsibility (CSR) solution for you? Explore 42 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155271/Benevity/reviews --- Benevity 3.4 (42) [View alternatives](https://www.capterra.com/p/155271/Benevity/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Benevity Ease of use 3.4 Customer Service 2.9 ## Pros and Cons in Reviews JS Julia S TreasurerEnvironmental Services, 11 - 50 employeesUsed the software for: More than 2 years. “It was user friendly and it issued tax receipts to donors, so our organization didn't have to.“ February 5, 2025 JR Jennifer R Board MemberNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “There is zero direct support and you money sits in their accounts for months without being distributed.“ January 17, 2024 Matthew P Principal EngineerDefense & Space, 10,001+ employeesUsed the software for: Less than 6 months. “My friend \[sensitive content hidden\] defeated cancer, and ran this year's Chicago Marathon to raise money to help others in their own cancer battles. “ October 10, 2023 SC Sara C Human ResourcesFood & Beverages, 10,001+ employeesUsed the software for: Less than 6 months. “Additionally, as a user of the platform to document my donations and receive the company match, I found Benevity to be very user friendly.“ January 28, 2021 ## Showing most helpful reviews Showing 1-25 of 42 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TD Tenzin D. Health Informatics Health, Wellness and Fitness Used the software for: I used a free trial ### "Ideal platform for your team's charity projects" November 20, 2024 4.0 Pros The ability to crowd source on Spark and being able to view the progress of our team's fund raising goal is amazing! Also, you can create challenges for your team to encourage participate in volunteering or other team building activities. Cons For the charities receiving funds via Benevity, it takes a while to receive the money. A portion of the total amount raised is deducted for administration fee. Review Source IT Ivy T. Sr. Legal Assistant Financial Services Used the software for: 2+ years ### "So easy" July 1, 2022 5.0 It is easy to navigate and I tend to teach my friends how to log their volunteering time. Pros I like that Benevity connects the company and its employees to various nonprofits that are vetted in the system. It makes it so easy to set up volunteering events in the system and organize fun volunteering events for employee engagement. Cons I don't like that you can't delete volunteering hours in the system if you mess up. Review Source JR Jennifer R. Board Member Non-Profit Organization Management Used the software for: 6-12 months ### "Do no use this for fundraising " January 17, 2024 2.0 Pros You have the ability to have donations sent via a direct project. Cons There is zero direct support and you money sits in their accounts for months without being distributed. Do no use this for any project with any kind of timeline. You will be left holding the bill while Benevity holds your funds for months on end despite your donors sending receipts form their gifts.confirmijg funds are ready and available to be sent. Reason for choosing Benevity I had used it and it was working, however something has since changed and I can't wait to never use this again. Review Source SC Sara C. Human Resources Food & Beverages Used the software for: Less than 6 months ### "Good for Charitable Matching Campaigns and Encouraging Employee Philanthropy" January 28, 2021 4.0 We wanted a better way to manage our company matching for employee charitable contributions and Benevity was the answer. It provides consistency in determining the criteria for a qualifying donation, visibility for the employee on how much they have contributed throughout the year and visibility on when their match has been paid. Overall, the experience has been great from both my perspective as an HR stakeholder and as an employee user. Pros Last year, we starting using the Benevity platform as a platform to formalize our charitable giving match program where the company matches up a certain dollar amount of an employees donations to eligible nonprofits. While I was not directly involved in the rollout of the program, I saw the impact of moving to this platform over our previous tracking methods and this was much better. Additionally, as a user of the platform to document my donations and receive the company match, I found Benevity to be very user friendly. It was clear what I needed to do and easy to see when the company match had been completed. Cons No personal complaints for this software. When employees had issues with the website, there was nothing we could do to troubleshoot from an HR or IT perspective so we had to refer them to work directly with support at Benevity. Fortunately, this was not a frequent occurrence. Review Source vdwC van de weerdt C. Green Office Manager Education Management Used the software for: 6-12 months ### "All-in-one digital platform to engage our community and keep track of our all our giving and volunte" March 6, 2020 5.0 Alaya helps us equip our students with the experiences and tools to become socially aware and responsible citizens, and leaders as they enter their professional lives. With Alaya, wehave a readily availabletool to empower each of them to contributeto their communities and the world. Pros Alaya provides guidance to improve our employee volunteering program. The support provided by the team in preparation for the launch was fantastic – from guides to templates to responsiveness, Alaya’scustomer support made such a difference! Cons We were hoping to invite our friends and family members on the platform, but it’s accessible only using our university credentials. However, we will be able to invite them to the volunteering activities. Reason for choosing Benevity The offer of Alaya is the most exhaustive one Review Source JS Jillian S. Teacher and Administration Education Management Used the software for: Less than 6 months ### "I don't understand why American companies use this organization" March 15, 2024 1.0 Pros Nothing. They are useless. They have not released our money after over a month, almost 2 months. We are small school in Puerto Rico in desperate need of funds. We have a small amount that was donated to us in Benevity and they refuse to release the funds to us. Their customer services is non-existant. Cons They have held our donations and have not been responsive to our requests for release. We had one bank account and we opened another bank account just so we could get our funds released. $10,000 was donated to our small school in Puerto Rico. We desperately need this money and Benevity will not release our money to us. This company isn't even located in the US. It is very suspicious to me. Review Source JL Jeff L. Developer Computer Software Used the software for: 6-12 months ### "Searching for charities doesn't work!" March 20, 2024 3.0 Frustration. After deleting existing charities (added using a previous app, for a previous home location, which transferred fine to Benevity) I was unable to add new charities I wanted to add. For example, change Habitat For Humanity from my old city to my current one. Pros Clear recordkeeping. I could see what payments were sent, and what payments are scheduled. Cons Searching for a charity I know exists is fruitless. The search feature is completely useless. Review Source TR Taya R. Executive director Media Production Used the software for: 2+ years ### "Donation has never been received through them. " September 20, 2022 1.0 Unpleasant Pros No pros at all. Only cons. Not satisfied. Looks like a scam. Cons Inexperienced staff, lack of support. Our organization have been approved for funding and supposed to receive it through Benevity. Benevity mentioned funds has been successfully deposited to our account, but we have never received the funds. We escalated the case, and their team have no idea where funds went and where they deposited them. Did they steal our funds? Review Source ST Sofi T. PgM Entertainment Used the software for: 1-2 years ### "Questionable service" April 4, 2024 1.0 Pros I'm not sure if there's much to say about this Cons Funds disbursement to charity takes a long time and they keep delaying the promised disbursement date without an explanation. There also is not a way to track on the UI on fund arrival date. Frankly, it feels a bit shady that they're just sitting on the funds, and especially given the fees. Companies are better off using an alternative service. Review Source JM James M. Associate Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Benevity saves time!" March 2, 2021 5.0 Overall we had a great experience with Benevity. There was nothing we would change. Pros We love that our donors are able to use Benevity as their third-party funds processing platform. It is easy to log into and pull reports! Funds are sent in a timely manner! Cons Nothing that I can think of. There are people ready to help when there is a problem and the process is fast and simple for our donations to be processed with Benevity!! Review Source VN Vicky N. Demand planner Consumer Goods Used the software for: 6-12 months ### "Très décevant " December 6, 2023 1.0 J’attends un retour de leur service client depuis des semaines, ils ne répondent ni à mes mails ni à mes appels. Pros L’application est visuelle mais le service client gâche l’expérience utilisateur Cons Le service client est inexistant. Ils enlèvent des associations de leur plateforme sans prévenir malgré le fait que nous ayons fait des dons et ne rendent pas l’argent (qu’ils ont encaissé) malgré de très nombreuses relances. Cela est immoral et interdit par la loi. Review Source SA Samrah A. Manager Education Management Used the software for: Less than 6 months ### "User-friendly platform, with great projects to support" February 28, 2020 5.0 It’s very easy to find great opportunities to make an impact. Pros Seeing what my colleagues have done on the feed, really inspiring to see what teams are doing all across the company. Cons I was hoping to invite friends on the platform, but it’s accessible only using our corporate credentials. Review Source TY Teja Y. Used the software for: ### "Decent portal" February 22, 2017 3.0 Benevity is a decent portal for donations and volunteering opportunities. However, their search, sort and filter options within the portal do not work very well. Overall, I would rate it at 7/10. I am happy with it, but it can be better. Review Source FY Frances Y. Data Specialist Human Resources Used the software for: Less than 6 months ### "User friendly tool" February 10, 2023 4.0 Pros User interface is simple and easy to use. Helps you to keep track of volunteer hours. Cons I can't think of any cons at this moment. Review Source TW Tammy W. ITFM Analyst Oil & Energy Used the software for: 2+ years ### "Benevity makes tracking all of your volunteer hours easy." December 23, 2024 5.0 Benevity has been instrumental in our organization as we are a global enterprise. Benevity allows us to track all of our volunteer hours so that we my give grants to non-profit organizations as we provide an allowance to them of $25/hr for every employee hour volunteered. Pros Benevity is easy to use and helps us track all of our volunteer time. I most like the fact that I can create an event that makes it easy for others to see where volunteers are needed and easy for them to sign up for the event. Cons So far, I have not found anything that I do not like about Benevity. Review Source JS Julia S. Treasurer Environmental Services Used the software for: 2+ years ### "Benevity is great donation platform" February 5, 2025 5.0 Very good experience, a great donation platform for charities! Pros It was user friendly and it issued tax receipts to donors, so our organization didn't have to. Cons It requires an annual questionnaire that needs to be filled out. Review Source RW Ryan W. Business Analyst Insurance Used the software for: 1-2 years ### "Efficient Platform for Managing Corporate Giving, with Room for Customization" October 11, 2024 4.0 Overall, it’s a powerful tool that simplifies corporate social responsibility initiatives. Employees appreciate it for tracking volunteer time if your company allows that, and the integration among other API’s is simple. Pros Benevity is a robust platform for managing workplace giving, volunteering, and grant programs. From an admin perspective, the interface is user-friendly, making it easy to set up campaigns and track participation. The integration with payroll systems streamlines donation matching, and the reporting tools provide comprehensive data on employee engagement and program impact. However, occasional updates can cause minor glitches, and the customization options for campaigns could be more flexible. Overall, it’s a powerful tool that simplifies corporate social responsibility initiatives. Cons Occasional updates can cause minor glitches, and the customization options for campaigns could be more flexible. Review Source AM Abbe M. Manager, R and D Sales Pharmaceuticals Used the software for: 2+ years ### "Using Benevity for Annual Giving" August 27, 2024 5.0 Every year I use this to donate my annual giving through my company. It makes knowing the budget I have to give very easy, and it's easy to see where I have donated to in my dashboard. Pros There are local businesses/charities to donate to as well as large international charities. Cons The user interface and search functions are not ideal. Review Source KB Kara B. Operations Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Conflicting requirements, poor communication, not recommended" August 1, 2024 1.0 Our experience with Benevity has been terrible. Pros We have nothing positive to say about Benevity. Cons Our nonprofit organization submitted the exact bank account verification materials Benevity required - multiple times - and they still wouldn't approve us for EFT transactions. We're not sure why they've made this process so difficult, but we definitely wouldn't recommend them to any other nonprofits. Review Source VR Verified Reviewer Executive Director Research Used the software for: 2+ years ### "Ponzi scheme, monopoly not sure what Benevity is...." June 5, 2023 1.0 Benevity is dysfunctional at doing its very job just issuing funds. I am not even sure how the actual console works but I doubt it be any good based on the customer service. They are soo inconsistent with the distribution of funds, this literally seems like a Ponzi scheme. Meaning I dont think this company makes any revenue from the actual console, but simply spends money thats supposed to go to charites. Pros That is a tool to receive matches and contributions. Cons Almost everything about the company is mediocre at best...the ceiling is the floor. After several years of dealing with this company nothing is consistent. It seems to be a poorly run company. I am not even sure if they are the only company in there industry, but they need some competition. I wouldn't be shocked if someone is going to prison from Benevity at some point. Review Source Matthew P. Principal Engineer Defense & Space Used the software for: Less than 6 months ### "My friend \[sensitive content hidden\] defeated cancer" October 10, 2023 1.0 My friend \[sensitive content hidden\] defeated cancer, and ran this year's Chicago Marathon to raise money to help others in their own cancer battles. She had a great race \[sensitive content hidden\] , and I'm proud of her!In August she let me know that she was raising money for the American Cancer Society. I was happy to help.IF I had decided to contribute to her on-line web page, it would have taken me 5 seconds. My contribution would have been associated with \[sensitive content hidden\] fund raising, and I would have confirmation that the ACS received my donation.INSTEAD, I decided to contribute through the Benevity portal. After 5 weeks passed, Benevity claimed that my funds were "disbursed". But my contribution was never associated with \[sensitive content hidden\] fund raising, and I have no independent confirmation that the ACS actually received my donation.My rating for Benevity is 1 out of 5 stars. Pros Nothing. There isn't anything redeeming about using Benevity vs direct contribution. Cons Can't seem to track donation; no confidence that the funds went to the charity that I specified. Review Source IT Ida T. Executive Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Benevity - Blessings" April 15, 2019 5.0 What a blessing to all! Pros We've been on the receiving end of Benevity - and have been blessed by donations. Our donors like giving anonymously and their donations have made a big difference. They like that it was simple for them just to pick a cause that they wanted to support and Benevity does all the work for them. With automatic payroll deductions - they take how much you want to donate and send it where you want it to go. It's as simple as that Cons The only thing that we didn't like was not being able to thank the people that donated to us but that what the donor likes about Benevity that their donation is anonymous. So it's a win - win. Review Source VZ Vittoria Z. CSM Computer Software Used the software for: Less than 6 months ### "Un service support consternant" May 16, 2024 1.0 Pros Je n'apprécie aucun aspect. Le service est déplorable. Cons le service support est désorganisé, incohérent dans ses demandes et par conséquent chronophage. Switched from [YourCause](https://www.capterra.com/p/222066/YourCause/) choix de l'entreprise. La plateforme antérieure avait une meilleure gestion Review Source aM angelita M. Ceo Executive Office Used the software for: 1-2 years ### "Unhapppy non profit" December 14, 2023 1.0 Pros Nothing i can not get a hold of anyone and we are due donations from months ago. Cons Can not talk to any customer service . Donations are missing. Can not update EFT. Review Source DF Debbie F. Treasurer Non-Profit Organization Management Used the software for: 2+ years ### "No customer support" March 7, 2021 2.0 We had issues with being able to access reports on donations. A request for support said we would receive help in a few days (a week now and no reply). We had a pretty simple request - update login information and/or provide a report on a donation. Probably works fine unless you need assistance - then you are out of luck. Pros The ability to receive matching funds for donations Cons There was a lack of support for simple questions. 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