Who Uses This Software?

talech is a great fit for multiple business types: Retail and Apparel, Cafes, Quick Serves and Casual Dining, Full service restaurants and bars, Outdoor Venues, and Yogurt Shops


Average Ratings

256 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $69.00/month
  • Pricing Details
    Unlimited users. Additional devices and premium feature pricing available.
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • talech
  • www.talech.com/
  • Founded 2012
  • United States

About talech

talech is a POS software designed to help restaurant and retail businesses simplify operations and uncover insights to make better decisions. With talech, merchants can do more than take orders and process payments. They can track inventory, customize orders, apply discounts, manage employees, and build customer relationships. With real-time reporting and analytics, merchants can run reports to understand sales trends, employee performance, and customer behavior to make informed decisions.


talech Features

  • Bar POS
  • Barcode Scanning
  • Commission Management
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Loyalty Program Support
  • Pricing Management
  • Restaurant POS
  • Returns Tracking
  • Sales Tracking
  • User Access Permissions

talech Reviews Recently Reviewed!

worst system I've used in my over 20 years restaurant experience .

Oct 30, 2017
3/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Cons: everytrhing. Absolutely nothing is convenient or user friendly, unless you are running a very low volume company. I wouldn't recommend this system to anybody. Don't buy this pos system. not very easy to use in any way.

If all you need is simple, Talech is boss.

Oct 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Its easy to use, easy to train and inexpensive. If you have simple menu or product list, there is no reason to pay more.

Cons: The support is a little shake and disorganized at times. There are also some midstream issues with their development of an enterprise level system.

Overall: Simple, straightforward POS for a reasonable price.

This system is easy to use, however, it needs high-speed internet and newest version of iPad.

Oct 03, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This system can be easy applied on iPad, touch screen is easy to use, data analysis function is useful. It also has working time recording function for employees to record their shift and also easy to tracking. We use this system on daily bases, so the end-of-day report is an outstanding point.

Cons: this system only works on small business, or the business which do not have large volume of products. If the business do have large volume of products, then it will take a while to find out the product that you are looking for every time.

Talech system too limited not flexibility. Seems to be built for one specific purpose.

Aug 28, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: Would not buy talech again if had to do it all over.

Pros: Screens easy to read. what setup there is not difficult. Seem to have very knowledgeable customer support

Cons: No flexibility. Built for one purpose. Talech training is non existant, users are supposed to pick everything up from a few videos which do not explain the HOW of many steps.

Good system but needs improvement definitely need to set something up for delivery. Also online

Jul 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Setup is good toggle between tasks is also very good Also the colors give it a vibrant feel Online ordering

Cons: Needs to develop a system for delivery customer information needs to be faster. Also need to work on online ordering

Overall: Ease of use. Reporting if numbers and inventory. Space saving

Terrible support. Fees upon fees upon fees

Jul 07, 2017
1/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Do Not buy!

Pros: Easy to use. Overall functionality is exactly what I was looking for. Online services are very easy to use.

Cons: Online numbers make no sense. The support team can't actually fix any issues. There is an update every week. The fees for anything never go away even when you fulfill their requirements.

Difficult system to implement

Jun 27, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that the system is customizable and the reports are easily accessible from home or any tablet.

Cons: Customer support is hard to reach and the program is missing features that restaurants need and it takes too much time for them to be implemented. And every time there is a system update, some other part of the system fails

Not fully baked for a full service restaurant

Jun 27, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I like that the software utilizes iPads at table side, enabling orders to get entered and executed more rapidly than with a stationary POS.

Cons: I don't like that it is not ready for use in restaurants, and that our training session was with someone who barely knew the basics of the software. There are so many features that are missing that are basic to restaurant utility. It is not solid like 2touch, the software we were using previously. We have had to struggle through problems, some of which have been addressed and fixed by the developers and some of which have not.
Training was poor, and there's no manual, just isolated pages. After months we JUST learned that we can void a payment by swiping left on the payment. Perhaps there should be some visual clue to show this possibility.
We are using EMV, and there's no way to swipe to start a tab for a customer. Even if it doesn't use the credit card for charging, being able to swipe to start a tab with the customer's information would be helpful in our busy bar.
The chip readers and the iPads are daily becoming unsync'd (bluetooth) for no good reason and have to be re-sync'd.
There is no way to schedule or send a daily emailed report at closing time, and there's no way to customize a report for our team.
Comps have not been thought through. We were told to use house accounts, which did not work correctly for tax reasons, then told to use discounts, which we are now using. Party deposits have not been thought through. We were told to create a product and a discount for deposits, but will be using house accounts.
There's more but I'm at limit.

Overall: Can order from the table.

Great POS for small business

Jun 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: If you are small Deli, Restaurant this is the POS for you!! Great price $$$$

Pros: Easy set up and friendly use. Customer Service is a phone call away anytime 24/7 for any issue you could have

Cons: More capabilities for small business without going to the premium package. Will like to see capabilities like separating a check ...

We have basically taught ourselves about this software. Tech support is responsive and helpful.

May 26, 2017
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Responsive tech support.

Cons: Not best match possible for consignment-model store/gallery. Need better indiv tracking, ck writing, inventory capabilities.

Overall: It gets the job done at a very basic level.

You get what you paid for.

May 02, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: There is nothing good about it. Very bad software. Not happy at all. Not at all what they said it would do.

Cons: It is not everything they said it was. Support sucks. You wait forever. They make a ticket no. for your call but don't get back in a timely manner.

Overall: nothing at all. more headaches than anything else.

Vendor Response

by talech on May 04, 2017

Nancy, we're so sorry to hear that you aren't enjoying talech! A senior member of the support team has reached out to learn more about what's not working well for you and how we can make it better. Please respond at your convenience - we'd love to connect!

Seaside Golf and Restaraunt

Mar 05, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Horrible, night mare, regrets, anyone that has read reviews on the Merchant services call support team will no it all started with them, yet Talech supports and pushes them as partners. over 2 months and still not working. thousands out of our bank account. Stay away from him and anyone who deals with them. Tech support for talech is non existant in a hurry. Lots of phone time sitting and listening to music.

Talech POS tech support

Jan 30, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Using iPad's is easy.

Cons: Very slow response system when using POS.

Overall: Talech support techs are always very knowledgeable, very polite and helpful. I never hesitate to use their services because of the great service they provide.

Vendor Response

by talech on January 30, 2017

Thanks for the review, Susan. We are glad to hear that our support team has been helpful and knowledgeable. Could you share more about what's been working slowly - we'd love to help you troubleshoot so everything works seamlessly! We're here to help.

Not setup for retail stores yet still a restaurant

Jan 30, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to learn and teach others to learn

Cons: Long wait to get help when it is NEEDED ASAP

Overall: Customer service is really bad!!!!!! Call because you are having a problem and are shut down until it is fixed and you have to leave a message and they will call back. Had that one time and worked on it for about 45 minutes and got it going and it took 3days for them to call back!! If I would not have got it going what would I have done? Dan Martin Pop's Grocery

Still cant get it to work right

Jan 25, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Comments: We have our Talech system putting tips in for people who do not get tips (dishwashers, cooks, etc). I can not get it to stop. I have tried the 'fixes' that have been suggested- they do not work. My concern is if we ever get audited, the people who didnt make any tips might get in trouble for not claiming them (even though they didnt get any tips) and that we might get in trouble as well. It needs to be addressed in my opinion

Owner/operator

Jan 24, 2017
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Can manage inventory

Cons: Too many steps to printing second cash receipt

Overall: Talech is not really geared for cash sales too many steps to print a duplicate receipt. Was easier to use before the last two updates. New to be able to update products more easily.

Recommendations to other buyers: Make it more user friendly

Review of talech

Jan 24, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: It's a decent product but lacks the functionality of its competitors Also the customer setvice is atrocious

Robust and easy to use for technically challenged restaurant employees

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and reports

Cons: Don't really have anything

Overall: We have used this product for about 1.5 years now. Training was great to make set up fairly painless. The reports are great for processing payroll and sales taxes. We don't use it for inventory but it looks like that would be easy to use as well. Our staff likes it and we as business owners like that we can see what's going on even when we aren't there.

Recommendations to other buyers: No

Vendor Response

by talech on January 24, 2017

Thanks for writing a review, Christine! And for being a loyal customer. We're so happy to hear that training was great and the product is working so well for you. We'd be happy to help you with using talech for inventory - reach out anytime if you need assistance. We're here to help!

Talech Review

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Compared to the other Point of Sale systems we have used this one is very user friendly and easy to use.

Talech is so easy and accurate!

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Accurate and easy to use

Cons: Reporting could be better at ipad level.

Overall: Restaurant POS
We change our specials daily and it takes seconds to update the POS with sales info, modifiers, categories, inventory, and cost info.
Timesheets are also accurate and easy to use for QB payroll.
Breaks it all down so my monthly reporting is a breeze.

Vendor Response

by talech on March 05, 2017

Madonna, thanks for being a talech customer and writing a positive review. We're glad that the software is working so well for you. We'd love if you could share more about what reporting you'd like to see at the iPad level - we're always looking to make the product work better for your business. Thanks!

F & B Accountant

Jan 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease when training

Cons: Need more reporting information and better lock out for users.

Overall: Purchased just over a year ago. Still need some reports and my understanding they are working on them. Who is our assistant Food and Beverage Manager is getting to be a expert on our talech equipment.

Pretty good across the board

Jan 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Works well on the whole, few improvements could be made but worth the pricetag. If the improvements are made regarding speed of process definitely worth it.

Vendor Response

by talech on January 23, 2017

Thanks for the review, Tony! We appreciate the feedback. If you have additional feedback about improvements that you'd like to see, please do contact us to let us know. We always are looking to improve our product to help businesses like yours. Thanks for being a customer.

Very user friendly

Jan 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: simplicity of use

Cons: none

Overall: I Talech software is outstanding, very easy to learn and easily adjustable. Their customer service is second to none.

Recommendations to other buyers: none

Vendor Response

by talech on January 21, 2017

Alan, thank you for writing a review! We are so glad to hear that the software and the support team are working so well for you and your business. Thanks for being a talech customer!!

Great Product

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Talech is easy to setup, easy to modify and very useful in its reporting.

Pros: love the feature that allows us to change items, categories and all other things!

Cons: non that i can think off at the top of my head

straightforward and no surprises

Dec 05, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Talech is easy to setup, easy to modify and useful in its reporting.

Pros: Probably the best thing about Talech is that we could change items, categories and all sorts of information. Not just to get better reports, but when our menu changes.

Cons: Talech met our needs very well, but then we didn't have super sophisticated needs. I can't think of any cons.

Too expensive for fees

Nov 28, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Wish the merchant fees were less. I believe I'm being taken advantage of, my costs shouldn't be so high

Vendor Response

by talech on December 01, 2016

Hi Jacklyn, thank you for being a customer and providing feedback. Your processing fees are separate and different from your monthly software talech fees. We'd be happy to speak and clarify. Please feel free to reach out to us at any time. Happy to answer any questions!

Great value, small tweaks would really help...

Nov 21, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Overall the usability of talech is great. However there are a few functions I wish worked differently: The menu's modifications function has proven difficult when needing to add several options to an option, Like option of a salad with a burger, then having the option of dressings with that salad. That's the first one that jumps to my mind.

Vendor Response

by talech on November 22, 2016

Karen, thanks for being a customer and writing a review. We're so glad that overall the usability is working well for you. I've passed along your feedback regarding menu modifications to the product team. Please continue to share feedback with us - we love to hear from you!

Executive Clothiers

Nov 19, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: that is is mobile and functional

Cons: mostly centers around restaurant business

Overall: I have a custom clothing business and use it to process orders. Every charge is hand keyed and has a 50% deposit taken then the second half is charged on delivery. Usually a month or so later. Would like a way to store the credit card information since many of the deliveries are made when the card isn't present. we manage the software from our home computer. would like to be able to process charges on that computer as well.

Confident with talech

Nov 18, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Relatively easy to use

Cons: Need a fully functioning monthly inventory system that will make our account happy

Overall: Our overall experience with talech has been good. Some features like inventory or stock take don't work well for us but with the latest update the changes have been great and have given us even more capability at the table for our customers. They gave us a lot of changes that we asked for and even beyond. It making running our business a whole lot easier.

Recommendations to other buyers: Communicate well and often, if needed, because someone will always find a way to solve your problem.

Vendor Response

by talech on November 18, 2016

Kathy, thanks for your feedback and writing a review. We're glad to hear that the latest update is working well for you. I will let the team know about your feedback on inventory management and stock take. It's great to hear your thoughts! Please continue to share.

Talech Review

Nov 18, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: customer support

Cons: slow

Overall: So far, so good. Excellent customer support. I would recommend this product to other businesses.
Cheers

Vendor Response

by talech on November 18, 2016

Thanks for writing, Amanda. We are so glad to hear that talech is working well for you. We appreciate having you as a customer.

User Friendly POS always making improvements

Nov 17, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Talech is simple to setup and use; even for first timers. I would recommend it to others.
So far the only negative I have experienced had to do with merging info into QuickBooks; was told by one customer service rep, I would have to purchase the QB software, and another customer service rep advised me it would only work with online version of QB. Did the online QuickBooks through my CPA only to find it will not merge. Super frustrating, as I was hoping to eliminate the time spent inputting daily sales info into Quickbooks

Vendor Response

by talech on November 17, 2016

Thanks for writing a review, Camille. I've passed along your feedback regarding QuickBooks to the product team. Please continue to share feedback with us - we love to hear from you! Thanks for being a customer.

Seamless transition to POS

Nov 17, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: we were working with a "legacy" POS system (WIN XP based) that required quite a bit of maneuvering to get the data we needed to help us run our business. Talech install and implementation was easy and simple. After using it for a while, we learned how best to group categories and products so as to streamline order input, assure kitchen understanding of special orders, and get sales data. It would be helpful for us to have a way to download daily sales by category into Quickbooks, and also helpful to be able to look at sales over a longer time frame than is allowed online. Customer service at Talech is excellent, and we do get the data we need by calling them.

Vendor Response

by talech on November 17, 2016

Thanks for being a customer and writing a review, David. We're so glad that getting started was easy and that the software is working well for you. I've passed along your feedback regarding QuickBooks and reporting to the product team. Please continue to share feedback with us - we love to hear from you!

Good product, exceptional customer support

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: All the options

Cons: I can' think of any since I'm not eve using it to it's full potential. As long as you have tutorials for set up (I assume you do) and keep up great customer support - should be good!

Overall: I'm very happy with my POS program from Talech and I'm not even using it to it's full potential! What I appreciate the most is that when I've had a question or a comment, someone has immediately gotten back with me, or concerning an issue, it was very quickly resolved. I've come to cherish great customer service because it's so hard to find!

Recommendations to other buyers: no

Vendor Response

by talech on November 17, 2016

Cathy, we're so glad to hear that you are a happy talech customer! If you would like any assistance digging into additional features, please check out our help page for videos/articles or reach out to our support team. We're here to help!

Great product. Great price.

Nov 17, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to navigate

Cons: Don't care for the iPad. When it up dates we have issues. Sometimes have to reset program: cash drawer, printers, etc

Overall: I never had an issue that customer service didn't stay on the line and figure it out. AlWay get a person when I can, not put on hold.

Recommendations to other buyers: Come up with something besides using iPad

Vendor Response

by talech on November 17, 2016

Thanks for being a customer and writing a review, Susan. We're so glad to hear that you're happy with the support team and find the software easy to navigate. I've shared your feedback re: other devices with the product team. Please continue to share your thoughts. We love to hear from you!

4 out of 5 stars aren't bad

Nov 16, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: The software is not perfect, bur honestly the customer service on the banking end is what stinks. When you made all your updates recently it became a little more difficult to use. And it became more difficult to obtain some of the back office reports as well.

Vendor Response

by talech on November 16, 2016

Thanks for writing a review and being so candid. We are sorry to hear that you're having challenges with your banking support team. Is there anything we can help with? We'd love to know more about what is not working well for you with the update. Would you care to share more with us? If so, please reach out at your convenience. We'd love to hear from you.

Coffee shop owner

Nov 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Really enjoy the latest upgrade. Software is user friendly and close out at end of day ( summary) is easy!

Vendor Response

by talech on November 16, 2016

Thanks for being a customer and writing a review, Nicole. We're so glad to hear that you are enjoying the software and latest update.

Great POS for Everyone.

Nov 16, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very intuitive

Cons: I could use different reports, such as what exactly was sold each month and in which category the items were.

Overall: This product is easy to use, intuitive and practical. It's easy for our staff, easy to add inventory.

Vendor Response

by talech on November 16, 2016

Thanks for being a customer and writing a review, Cynthia. We're so glad to hear that it's working well for you and your staff. I have passed along your feedback to the product team. Please continue to share what you'd like to see for your business. We love hearing from you.

Big Daddy's

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great system with excellent support. Staff can use system with minimal training. Excellent for my business.

Vendor Response

by talech on November 16, 2016

Thanks for the review and being a customer, Ruben. We're so glad to hear that talech is working so well for you and your staff at Big Daddy's!

Talech Review

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user friendly.

Cons: There is nothing that we don't like about this software.

Overall: Great product and easy to use. We have some non-computer literate personnel and everybody seems to use it with ease.

Recommendations to other buyers: No, everything works just fine for us.

Vendor Response

by talech on November 16, 2016

Thanks for writing a review and being a customer, Christine. It's great to hear that everyone on your team is finding the software so easy to use. Please reach out any time if there is anything we do. We're here to help!

Invoicing Improvements Needed!

Nov 16, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: My biggest 'complaint' would be the invoicing side of Talech ¿ name & address don't appear on printed 'statements' mailed to our customers (so we have to look it up & handwrite it). Our store still uses charge accounts. It would be useful to be able to merge orders somehow, or at least print out some sort of statement for each customer. Sometimes, they may have made charges on 10 or more days, and the number of order/invoices is overwhelming, especially for our elderly clientele. It would also be amazing if we could see a daily report for OPEN orders, as well as an alert if there are OPEN tickets without a CUSTOMER NAME attached to it. Merging customers is another feature I feel is lacking. The inventory feature is usable, but still leaves me not overly excited about it!! I'd love to be able to import a PDF from a vendor to enter inventory/purchase order.
But the customer support staff are always very helpful ¿ I just don't enjoy being on the phone trouble shooting, while we have customers trying to check out!!

Owner of The 1000 Islands Cruet

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, reports, layout of pages, customer service.

Cons: limited discount ability.

Overall: Overall I think the software works great. I have one thing that would make it even better. It has to do with your discount part. You can't discount different items separately without going into each item being sold.
Example: I sell 3 size bottles of oil and vinegars. I run a special buy five and get one free on the smaller size is 60 ml. If that's all they buy it works great. The problem is running another discounts at the same time for other size bottles. (200 ml & 375 ml)

If I am running the above special (1 free bottle would be $6.95 discount) and I also am discounting all larger size oils and vinegars say 10%. The software will do the $6.95 plus the 10% all items. So the discount on the 60 ml bottle works out to be $6.95 + 10% not just the $6.95. Being able to do separate discounts for variations of each item would make it a lot better instead of having to go into each item and discount them individually when trying to keep different discounts separate. I know being a small business with a suggestion that this might not be practical cost wise. But making the modifications would also make it more attractive to any business. I would like to hear back from you if possible. I have spoken with numerous small business owners about your software and why it works so well. Keep up the great job! oh I love being able to run the reports anytime to see how sales are and what we need to do to improve them. Sincerely Tom

Vendor Response

by talech on November 16, 2016

Thomas, thank you so much for writing a review and providing such detailed feedback. I have shared your feedback regarding discounting with the product team. Please continue to share thoughts with us - we love to hear from you and really value your feedback. Thank you for being a customer!

Something Borrowed Review

Nov 16, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use

Cons: lack of reporting See other comment.

Overall: Like the software a lot because it's simple. Some things I'd like to see different is to have the refund button not so easy to hit it accidentally. Then for the online side it would be great to have more subtotaling of receipts by day in order to eliminate the hassle of downloading a report to reconcile with the bank deposits. It also seems to be geared toward restaurants. We are in the rental and floral business. Adding a module for these would be worth an up-charge if it's not too much.

Recommendations to other buyers: See other comment

Vendor Response

by talech on November 16, 2016

Thanks for writing a review and being a customer, Deborah! We're so glad that overall you are pleased with the software. Thanks for sharing product feedback. I've passed this along to our product team. Please continue to let us know what you'd like to see for your business. It's great to hear from you.

Talech POS system

Nov 16, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Generally has great customer support and other features. System is a little slow in responsing sometimes but I overall works.
Extra charges to do gift cards is ridiculous but use gift certificates instead. Have figured out how to do layaway s with system using open sales.

Vendor Response

by talech on November 16, 2016

Thanks for writing a review and being a customer, Doris! We're so glad that overall you are pleased. We do love to hear what could be better. Thank you for sharing - please continue to do so! We love to hear from you.

Great product overall

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Please refer to review.

Cons: Please refer to review.

Overall: Pleasant and professional staff, which is what won us over when we first decided on the program. Love that everything is cloud-based and also can be accessed from anywhere. Menus are easy to create and modify. Great overall functionality but a few improvements could be made - offering partial refunds, for example. Also, would appreciate more prompt and regular auto-batching (we have ours set up but numerous times, it stopped working and we found out the hard way when payments weren't deposited for days; also, despite the confirmation that the setting is correct, we still have to manually auto-batch daily but we're glad to do so to ensure payment). Also, not completely sure if they are exclusive to a certain merchant service provider but at the time, in order for us to use the program, we had to go forward with that one merchant service and also had to purchase all the equipment (printer, iPad stand, etc.) we did not have a need for. In addition, being tied to that merchant also meant being tied to those fees at the rates they wanted. As far as the program itself, we find that it meets our needs, is user-friendly, offers the analytics tools we like, and is offered at a reasonable rate, especially compared to some of its competitors. We do recommend it to others. Good luck!

Recommendations to other buyers: Please refer to review.

Vendor Response

by talech on November 16, 2016

Thanks for being a customer and writing such a detailed review! I've shared your feedback regarding the partial refunds, auto-batching, and hardware with the product team. Please continue to share with us - we love to hear from you!

Very happy with Talech!

Nov 16, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Different ways to inventory and access products.

Cons: I need to have the availability to print reports showing all new inventory added per year.

Overall: Customer service is the best. There are things I wish I could access with Talech, but not yet available. I am told they are working on it. I am very unhappy with my card company Elavon, but haven't switched yet because I need to find someone that will allow my point of sale to be Talech.

Recommendations to other buyers: Easy to access

Vendor Response

by talech on November 16, 2016

We're so glad to hear that you're happy with talech, Keyle! Thanks for being a customer and writing a review. I've shared your feedback about inventory reporting with the product team. We'd love to know about the things that you'd like to access but aren't yet available. Please reach out at your convenience and let us know. We'd love to hear from you!

What I understood with Talech

Nov 16, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: To customer service I will give five stars because they are helpful and always tried to help you out until the problem is not solved.
Software is easy to use and new version is much better.
I will give features Three Stars because its not better or at par with Clover System POS. You guys can compare both of these products. If I have not paid full price for the Talech I could might move to Clover systems.
Credit card machine goes with Talech what we have is not appropriate.
In case of Value for money: Your prices are same like other POS make or software but the features are less.
Here are is one suggestion:
your sales team should keep in touch with customers with new products and features or free apps . So with these apps talech users could be benefited.
(Please don't mind my grading that's my personal view, I used Word Clover to set up an example)

Vendor Response

by talech on November 16, 2016

Thanks for writing a candid review, Anil. We appreciate your feedback! I have shared with the team. Please continue to let us know what works and what could be better. It's very helpful to us!

Hope this helps

Nov 15, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: There's a lot of things that could be approved for small businesses I could probably give you a bunch of ideas

Vendor Response

by talech on December 16, 2016

Thank you for your review and feedback, Michael. A member of our product team has reached out to learn more and see how we can help and improve but has not been able to get a hold of you. Please respond at your convenience. Thanks in advance for speaking with us.

Talech software

Nov 15, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Pretty easy to use.

Cons: Doesn't do everything we'd like it to be able to do.

Overall: Tech support is awesome! Whenever there's a question or problems, the support system and kind and knowledgeable techs are always ready and willing to help.

Vendor Response

by talech on December 16, 2016

Susan, thank you for your review and feedback. We're glad the product is easy for you to use and that the support team has been so great and helpful. A member of our product team has reached out to learn more and see how we can help you do more with the product. Please respond at your convenience. Thanks in advance for speaking with us.

Worst ever

Nov 15, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Don't like this service to expensive rates and not good customer service. Wouldn't recommend this to anyone. It's slow not hard wired and u don't get help when something goes wrong.

Vendor Response

by talech on November 21, 2016

Rosendo, we're so sorry to hear that you aren't enjoying talech! A senior member of the product team has reached out via email to learn more about what's not working well for you and how we can make it better. Please respond at your convenience - we'd love to connect!

Food and Beverage

Nov 15, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: We are making it work for our Food and Beverage department. Wish it was just a bit more user friendly for a F&B operation.

Vendor Response

by talech on November 16, 2016

Thanks for writing a review and sharing feedback, Pat. We'd love to know more about what features or functionality you'd like to see to help with your food and beverage business. Please reach out at your convenience and let us know. We'd love to hear from you!

Tallech, Easy modernization

Nov 15, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Been using Tallech for about 1 1/2 years. Talech brought me into the 21st century, as I formerly wrote receipts by hand. Overall, we a satisfied; although I would like to see as many features for a retail store as are available for a restaurant. I'd like to have more options on price tags and a bit more depth on the inventory management. The customer service has always been good, but has become better with quick response to emails, and shorter waits on phone calls.

Vendor Response

by talech on November 15, 2016

Thanks for the review and being a talech customer for some time, Joel! We appreciate your feedback - I have passed it along to the product team. We'd love to hear more about what additional retail features you'd like to see to help your business. Please email us or let us know if you're free to have a call to discuss. We'd love to chat!

Talech review

Nov 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: reasonable pricing, easy to customize

Cons: can lag a bit and frequent disconnect between device and printer.

Overall: Overall a nice program with continual improvements. the latest version is much nicer. For QSR it would be nice to have a faster flow for order specifications. there often feels like there are too many taps needed to complete a process.

Vendor Response

by talech on November 15, 2016

Thanks for writing a review and for being a talech customer, Dan! I have shared your feedback about flow and speed with the product team. Please continue to share feedback that would help your business. We love to hear from you.

Feeback on talech system

Nov 15, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Comments: I really like the talech system. I think i would love it more if some features were worked out in the future. 1) i cant stand that i cant get reports more than a month. When im needing to see year over year numbers, i have to request a report. or qtr over qtr, etc. Yes, the response time for reports is pretty good, but i need the reports when i need it...not when you send it to me. the other item i am somewhat frustrated with is its hard to get phone support sometimes. and even when i leave a number to call back, at times, i dont even get a call back at all. i dont know about others, but when i need help, I really need help because customer is infront of me. holding for 15 mins, 1/2 hr, longer is not option. and getting a call back in 24 hrs is not option either.

other the beef i have above, overall, i really like the system.

Vendor Response

by talech on November 15, 2016

Thank you for being a customer and providing feedback, Blong. I appreciate your candor - I have shared your feedback about reporting and support with the appropriate teams so they can work on making improvements. If you'd like to share more detail about what additional features you'd like to see, please reach out and let us know. We'd love to hear from you.

Best software ever!!!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Easy to train employees to use. Reports are extremely powerful. Cost effective. Easy to view information while away from the brewery.

Cons: nothing!

Overall: I LOVE, LOVE, LOVE using talech!!! So easy and user friendly. Reports are a breeze. Very powerful, yet easy to use and cost effective. I tell everyone I know to switch to talech!

Recommendations to other buyers: Get it!! You won't be disappointed!!

Vendor Response

by talech on November 15, 2016

Thanks for being a customer and writing such a positive review, Ken! We are so happy to hear that you love talech and that you even tell others about us. We appreciate you!

Bar & resturant

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The processing and mobility

Cons: The ease of starting a tab for the customer

Overall: The system is very fast moble and runs smooth. The main feature that benefits my bar and resturant is the tab sharing feature on multiple registers. The one function that could be improved is the way to start a tab. Swiping a card into the system to start a tab instead of typing their name would greatly improve the speed and convenience for the employee.

Vendor Response

by talech on November 15, 2016

Thanks for your review and feedback, Blake. I've shared your feedback about tabs with the product team. Please continue to share feedback with us. We love to hear from you. Thank you for being a customer!

Best POS system we've used so far

Nov 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Offers and updates us on new features, able to track employee stats and hours, fairly easy to create new menu items, compatible with competitive processing companies, generates reports based on desired timeline or time range

Cons: Expensive

Overall: Works well in our fast paced business, much better than the last 'Cloud Based System' we had in place, offers new features on regular basis, customer service is usually helpful unless it's something they have no control over such as internet connection. Overall a good system.

Recommendations to other buyers: Keep sending info on updates and new features

Vendor Response

by talech on November 15, 2016

Thank you for being a customer and writing a review, Amy. We are so glad that talech is working well for you. If there is anything else you'd like to see for your business, please let us know. We love to hear from you.

Easy to use for anyone

Nov 15, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I can access from my cell phone.

Cons: If you have many items in your store, it might having some issue sometimes.

Overall: Today, everyone is using iPad so it seems easy for a new employee to use this system without giving much training so I'm very happy about having Talech iPad system.

Recommendations to other buyers: Not at this moment.

Vendor Response

by talech on November 15, 2016

Thanks for being a customer and writing a review, Toshiko. We are glad to hear that you and your team are finding the system easy to use. If there is anything you'd like us to know or that would help your business, please don't hesitate to reach out. We love to hear from you!

Talech POS

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, instinctive interface

Cons: I wish it were easier to track inventory without spending money to upgrade.

Overall: I was introduced to Talech through Merchant Services at Union Bank of California. I have been very pleased with the program and the support I receive for it.

Vendor Response

by talech on November 15, 2016

Thanks for being a customer and writing a review, Kristy! We're glad to hear that you're pleased with talech and support. If there is anything we can help with anytime, please let us know. We love to hear from you.

Talech Reviewer

Nov 15, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to use register and website

Cons: The Credit Card rates are too high and cost the company a lot of money.

Overall: Overall Talech is an easy to use POS system. However, the rates are too expensive for us to keep up with and customer care can't always explain why something can't be fixed or changed.

Vendor Response

by talech on November 15, 2016

Thank you for writing a review, Sarah. We'd be happy to chat about things that are challenging for you or that we could do better. Please reach out to us anytime - we're here to help and would love to make things better for you.

Satisfied user

Nov 15, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Talech is easily updated and the friendly support staff is always available to help with any issues. And this is all at a really great price. We have been using Talech for the last two years and it just keeps getting better. Thanks.

Vendor Response

by talech on November 15, 2016

Connie, we're so glad to hear that talech is working so well for you. Thanks for being a customer for so long - we appreciate you!

Simple Functionality with great customer service

Nov 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The simplicity and the ability to check all the data collected on the register

Cons: Currently none that I can think of

Overall: I have been using talech for a couple years now haven could not be happier. The POS is simple and easy to use. Likewise the customer service is great, whenever I have a problem they are always available to talk and run me though fixing the problem.

Vendor Response

by talech on November 15, 2016

Alex, we're so glad to hear that you are a happy customer and that talech is working well for you. Thank you for being a customer and writing a review!

good software

Nov 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: everything is good until the wireless scanner or cc reader start acting up. maybe have a better scanner or keep 2 units on hand in case one start acting up...

Vendor Response

by talech on November 15, 2016

Thanks for writing a review and being a customer, Emad. If your hardware is still acting up, please reach out to our support team at your convenience so we can try to troubleshoot. We're to help. Let us know.

Good could be great

Nov 15, 2016
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Comments: Certain things you love about it, easy to use. The reporting and online access from any computer. Things that could improve are the now extremely long wait times for assistance. The very low quality card readers. If you happen not to have called to replace it with 3 months you have to pay for anther one.

Great for a coffee shop

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Overall: Awesome and easy to use , I have been use it for a year and could not be happier , easy for training new enployeees and whenever I have a problem customer support line is simple and helpful

Vendor Response

by talech on November 15, 2016

Thanks for writing a review, Oscar. We're thrilled to hear that you and your employees are finding talech easy to use. And that our support team has been so helpful. We appreciate you and your business!

Overall Satisfied

Nov 15, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to use

Cons: Having it not work.

Overall: Customer service is over the top amazing. It seems as though i have to delete and install certain things a bit though. The card reader quite often kust doesnt work... until i delete and install again. Overall satisfied with system.

Vendor Response

by talech on November 15, 2016

Robin - we're so glad that the support team has been so helpful! We're sorry to hear that your hardware has been challenging. If it continues to give you trouble, please let us know. We're to help and want to make things work for you.

Store Manager

Nov 15, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: There is a lot of things I would like to change or redo but overall not to bad. Need to change things easier for convenience stores

Vendor Response

by talech on November 15, 2016

Thanks for writing a review and being a customer, Dewana. We'd love to learn more about how the software could work better for you and your convenience store business. Please reach out to us at your convenience - we love to hear from you so we can improve. Thanks!

Mustardseedcafe

Nov 15, 2016
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Easy to use

Cons: It has a lot of glitches.

Overall: I've been using the pos system through talech for a year now & it hasn't been easy. First, the Bluetooth printer is always unsyncing, when you assign a number to a table it doesnt automatically delete the next day, you have to go back in & delete orders from previous day. Tip function takes too much time.

Multimidhopefulness

Nov 15, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: 1. Customer Service takes a unreasonably long time to get thru. they are helpful most of the time
2. The mutli mid platform does really help me much other than being able log in once and see all stores.
3. The employees Clocking in and clocking out with the way it clears out a till doesn't make sense how it s works. It is a pain that you have clock out and clock back in to acct. for overlap in a shift. Why will it not keep track of employees in chart that separate store location so we could see total number of hours per store as well total number of employee hours in a certain time frame.
4. Some of the scrolling buttons on the store screen could be smaller so you don't have to swipe so far to find a different menu page. A quick touch to change menus instead of swiping would REALLY increase efficiency.

We love the program

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: East to set up and use

Cons: Don't really have any

Overall: I have a Carpet Cleaning and Janitorial Supply store we opened 1 year ago, and we use talech as out POS and inventory tracker, we love the program

Recommendations to other buyers: if you are looking for something, get this one

Vendor Response

by talech on November 15, 2016

Thanks for the review and for being a customer, Russ! We're so glad to hear that things are going well and working for you. If you do think of anything that would help with your business, please don't hesitate to reach out and let us know.

Talech is essential for my biz

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Back of the house option as well as easy editing

Cons: I would like to be able to turn functions on and off such as the tip warning

Overall: Ease of use and good functionality make talech work for us. Tale has is much smoother than our previous pos. Thanks for a great app.

Recommendations to other buyers: Nope

Vendor Response

by talech on November 15, 2016

Thanks for being a customer and writing a review, Anthony. We're glad to hear that the product is working well for you. I've passed along your feedback about being able to turn on and off certain features to the product team. Please continue to share feedback with us. We love to hear from you.

Talech is a very easy program to use, and all of our employees find it very simple as well.

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have had the program for about 1 and 1/2 years. It's the easiest thing to operate. I would highly recommend this program to any of our friends.

Vendor Response

by talech on November 15, 2016

Thank you for being a customer and writing a review, Andrea! We're so glad that you and your team are finding it easy and simple to use. If there is anything we can do for you all, don't hesitate to reach out. We love to hear from you.

The 3 Weird Sisters

Nov 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The cloud storage

Cons: Can not reach help when needed and I feel like I get a runaround

Overall: I feel overall the customer service is lacking. When a recording says "we are sorry for the long hold", that tells me you are not only aware of the problem but doing little to fix it. I have to schedule a call to get simple answers asked to be told they will have to look into and get back to me. I am usually not available to receive that call when and if it comes because I'm either not at work, driving or at home with my children at that point. It takes far too long to get simple issues resolved with this company . customer service has improved since I first started with them by way of polite people getting questions answered seems to take three times as long now. and when I do get a wrap to walk me through and show me what I need to do it often doesn't work like it should even after they've checked all the settings and they have to go back to the design and again no resolution on my end

Recommendations to other buyers: Not all questions can be answered by watching a video. Have help available and knowledgeable about the system

Vendor Response

by talech on November 15, 2016

Thanks for being a customer and writing a review, Beth. I am sorry to hear that support has been difficult to reach and that the hold times have been so long. I've passed along your feedback to the support team so they can continue to work make improvements. Thanks for being candid and letting us know.

We love working with Talech

Nov 15, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: There are so many choices to make when starting a business and we're glad we went with Talech. The customer service is always great and the system is easy to use, intuitive, and easy to train people with.

Vendor Response

by talech on November 15, 2016

Thank you for writing a review, Erin. We're so glad you are happy that you chose talech and things are working well for you. We appreciate you and your business.

Excellent Platform, Easily Manageable

Nov 15, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Flexible, easy to understand, intuitive, easy to modify, easy to pull reports, manageable from a distance, continuously improving and updating.

Cons: Inability to have a common pool of inventory for different categories to pull from with respect to inventory management; new beta interfaces have splendid reporting capacity but need to become the standard rather than the tested exception.

Overall: We have been using Talech for about 2 years now to run our Tasting Room attached to our brewery's production area. The overall experience has been very positive, and the platform is excellent for managing the menu list, structure, and for culling information for reporting from a distance.

I myself (the primary managing owner) operate the platform from Omaha, NE. My business is in Washington State, some 1600 miles away. And the ease of use of Talech, the customizability, and the adaptability of the team running the program from the Talech side are splendid.

The only real issues we've had tend to be more related to the specific processor used (we use Elavon), or the local internet connectability.

The reporting available in the system is very powerful, and new little tweaks are coming out on a constant basis to improve the utility of the system for the needs of the small business owner.

Talech support is also available 24/7 on the phone, which is very helpful for businesses like mine that are open late into the evening.

If you have any questions, please let me know - I have now ample experience with the system and would be happy to discuss its qualities.

Vendor Response

by talech on November 15, 2016

Thanks for writing such a nice, detailed review, John. We're so glad that talech is working so well for you and your business. I have passed along your feedback, especially regarding inventory management, with the product team. We really appreciate feedback like that! Please continue to share - we love to hear from you!

I'm very satisfied!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have recommended Talech to several other business owners - I was very happy from the beginning with the support I received from Shelly and am always happy with the updates that come out

Vendor Response

by talech on November 15, 2016

Thanks for being a customer and writing a review, Janelle. Glad to hear you are satisfied. And thank you for referring us to other business owners - that's the best compliment!

Great! Do recommend!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple and fast.

Cons: Don't have any thing.

Overall: Talech has been great and hasn't let me down. It's super simple and easy to use! I've recommended talech to a lot of people!

Recommendations to other buyers: It can still take cards for a while offline.

Vendor Response

by talech on November 15, 2016

Thank you for writing such a nice review, Adrian. We are so glad that you are happy with talech. Thanks for being a customer. We appreciate you!

Talech review

Nov 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Overall a great option for the business the only issue we have is that the day end cant be changed so my grave yard shift has to print 3 reports to get the totals. 1 at the start for last nights 4 hrs then 1 just before 4 am to get the 1 st 4 hr of shift then one at the end of shift to get the last 4 hrs of shift. It would be great if you are not open 24 hrs or if they could let you set the end of day for the business. Overall a great product.

Vendor Response

by talech on November 15, 2016

Thanks for writing a review, Glenn. I have shared your feedback with the product team. Please continue to let us know your thoughts about what could be better for you and your business. We love to hear from you.

Talech Software Review

Nov 15, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use

Cons: I don't like the credit card reader- too difficult for customers to read- tiny print and customers don't know where to slide the card and if it should be up or down. Software isn't the best for tracking inventory- you have to export products to excel to get the cost of inventory- should be more accessible. Price tags are hard to read (we like the big font/numbers)- we have customers complain daily that they can't see the price. Wish that it would remember customers email addresses like Square so that they don't have to enter it each time.

Overall: We have been using Talech for over a year now and it's been overall a good experience. There are some things I would like to be different but overall it has been a good experience.

Vendor Response

by talech on November 15, 2016

Thanks for writing a review and providing feedback, Missy. We'd love to hear more about what could be different and work better for you. Would you be willing to chat more about what could help your business?

Good system, but has its limitations.

Nov 15, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Inventory tracking and reports

Cons: Purchase orders do not include item numbers

Overall: The Talech system is overall good value for the money. Nicer features include inventory tracking and reporting. I also like that employee time sheets are integrated. However, the purchase order feature is worthless. POs do not include the item number, which make them useless to vendors. This is a real handicap if the intended use is for supply chain.

Vendor Response

by talech on November 15, 2016

Thank you for the review, Christi. I have passed along your feedback regarding purchase orders to the product team. We appreciate the candor and encourage you to keep sharing your thoughts on the product so we can continue to make improvements. If there is anything else you'd like to share -please let us know. Thank you for being a customer!

Still needs work

Nov 15, 2016
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: This is a budget POS, that still needs to work out some kinks. The customer support is fantastic, but the program itself isn't very intuitive. The modifiers and variations still need to be better thought out and the table and position set ups need to be easier to control.

Vendor Response

by talech on December 16, 2016

Tay - thanks so much for the review and feedback. We also appreciate you taking the time to speak to someone on our product team to share more. If there is anything else you'd like to share, please don't hesitate to reach out and let us know. Thank you for being a customer.

First Time P.O.S. Users

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: very easy to use

Cons: It sometimes mixes up our inventory, although as long as we do regular stock take that problem is covered.

Overall: Talech was our first P.O.S. software we had ever used, in our business. before talech we were doing everything very old fashion. The transition into the Talech software was very easy, and user friendly. It did not take long at all before both my employees and myself became very reliant on Talech. All of the Tech support is very useful, and they are very good about explaining things in ways that we can understand very easily. We recommend Talech for anyone!

Vendor Response

by talech on November 15, 2016

Thank you for being a customer and writing review, Sam! We're thrilled to hear that you and your team are happy with talech as your POS. If there is anything we can do for you, don't hesitate to reach out. We're here to help!

Awesome Program

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The Talech is very easy to work with. The system is easy to navigate and operate on a daily basis.

Vendor Response

by talech on November 15, 2016

Thank you for your review and being a customer, Nikki! We are glad to hear that talech is working so well for you. Thanks for being a customer!

Alchemy Pub in Colorado

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use

Cons: Figuring out the numbers on the summaries

Overall: Everything about it is great. Customer service is awesome. The constant updates is nice! I have actually recommended this system to a few other businesses. It works wonderfully. The on line chat is super helpful.

Vendor Response

by talech on November 15, 2016

Thanks for being a customer and recommending talech to others, Scott! We're so glad to hear that the product and our customer support are working well for you. Please reach out anytime if you'd like any assistance with figuring out numbers on summaries. We're here to help!

Not made for my Business

Nov 15, 2016
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: User friendly

Cons: Gets slower over time

Overall: The overall idea of this point of sale system is great, however it just isn't made for a record store. I am entering in new inventory each week and over time it is causing my Talech App on my iPad to run slower and slower. There are times where it takes up to 5 minutes in order to sign in and get everything loaded. Normally I would blame the iPad, but it works flawlessly on everything else. I just don't think the app itself can handle thousands upon thousands of different items. It works for now for the most part, but I will probably have to change point of sale systems soon in order to keep everything running smooth.

It works . Could be better!

Nov 15, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Adding product

Cons: Credit card crashes and
Price

Overall: I like the software. Wish it was a bit more reliable . Credit cards crash from time to time and cost me product .

Vendor Response

by talech on December 11, 2016

Thanks for the feedback and review, Joseph. We're glad you like the talech software but sorry to hear that you've had some issues. A member of our product team has reached out by phone and email to learn more and see how we can make things better for you and your business. Please respond at your convenience. Thanks!

Overall good value needs more options, especially non itemized discounts.

Nov 15, 2016
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The cloud is great as long as it can be maintained 99.9% of the time

Cons: The cloud can crash. Also, more options still need to be added.

Overall: Customer service has always been good. Features and options are constantly growing but more are still needed. The ability to discount a receipt a dollar amount without itemizing it is something that really needs to be added.

Recommendations to other buyers: Please add an option where you can discount a receipt by a dollar amount without itemizing the discount.

Vendor Response

by talech on December 16, 2016

Theron, thank you for your review and feedback. A member of our product team has reached out to learn more and see how we can help and improve but has not been able to get a hold of you. Please respond at your convenience. Thanks in advance for speaking with us!

Software Excellence

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reports and inventory management.

Cons: Nothing.

Overall: The organization is vey helpful and he software make managing a restaurant easy. Would recommend for any business.

Recommendations to other buyers: No.

Vendor Response

by talech on November 15, 2016

Thanks for the review and being a customer, Fredrick. We're so glad to hear that you are happy with talech. If there is anything you need, please reach out. We love hearing from you and are here to help!

Corner Creamery & Cafe

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reporting Capabilities, ease of use

Overall: This has been a great product for our business. The extensive reporting capabilities allow us to track and forecast sales. As a new small business start-up, we were very happy with the ease of use for product set-up and transaction flow, as well as the timekeeping feature for employees/payroll. The one negative point is concerning the equipment... We did not receive timely communications regarding the new chip technology and card reader requirements and only received the required equipment after we reached out. This is probably more of a sales issue versus software, but wanted to note nonetheless.

Vendor Response

by talech on November 15, 2016

Thanks for being a customer and review, Jen! We're so glad that it's working well for you. I did share your feedback about equipment with the team. Thank for being candid and letting us know how we can do better. If there is anything else you'd like to share, please reach out. We love hearing from you and are here to help!

Ready enough to use

Nov 15, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: I do not have this setup fully the way I want it yet but hope to get there soon. I can pretty much find what I need on my own. Sorry had always been kind and knowledgeable.

Vendor Response

by talech on November 15, 2016

Penny, thanks for being a customer and writing a review. We'd love to help you set up your system the way you'd like. Please reach out to our support team anytime - we're here to help!

Caret Cellars Uses talech

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Rather straight forward. Takes little training to get someone ready to use it. But still has some sophisticated capabilities.

Cons: Cost. Nice if it ran on other than iOS. Contributes to cost concerns. Heavy orientation toward food service industry. Wish features were a little more customizable to other industries. (We use it in a winery tasting room.)

Overall: Overall a very good POS system with some excellent analytics built-in. A little heavily oriented to the food service industry which puts in some unnecessary steps for others, e.g., cash drawer management function. Wish analytics - as good as they are - were customizable. Like the new Dashboard feature, though.

Recommendations to other buyers: Wish the "Ten Top Sellers" features weren't so limited (to ten). Yes, I can download everything, but that's additional steps, additional time. Analytics can be a little frustrating at times. we operate a winery tasting room. Doesn't do me any good to be told adding a tasting to a wine purchase increases sales. That's our primary function.

Vendor Response

by talech on November 15, 2016

Thanks for being a customer and writing a candid review, Richard! I've passed along your feedback to the product team so they know what would help talech work better for your business. Please continue to share with us! We love hearing from you and are here to help.

Talech Review

Nov 15, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We are a sewing machine retail store. We enjoy the software. We sometimes have trouble using the features for our specific purposes, but overall like the software in general.

Vendor Response

by talech on November 15, 2016

Karen, thanks so much for being a customer and for your review. We'd love to help you with any features that are not working the way you'd like. Please reach out to our support team at your convenience so that we may be of assistance. We're here to help!

Great App!!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I got this app when it was still pretty new to the market and have seen numerous upgrades since then. I could be more pleased with it. It is easy to use and teaching new employees is very simple.

Vendor Response

by talech on November 15, 2016

Thanks for being a customer and writing a review, Donna! We're so happy to hear that talech is working well for you and your team!

ALMOST does EVERYTHING!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The Talech i-Pad based point of sale system does almost everything for my small business! It tracks my inventory, profits, sales by employee, time sheets, sales statistics by day/hour/item. With the recent addition of photos to easily locate inventory items when making a sale, I am finding more reasons to love my Talech POS system!! About the ONLY thing I have found that it does not do is the actual accounting and reporting! And...the technical support is great! They were so patient in walking us through integrating our system with our QuickBooks software which made everything just run so much smoother!

Vendor Response

by talech on November 15, 2016

Hi Melissa, we're so glad to hear that talech is working so well for you. Thanks for being a customer and writing a review. I've passed along your feedback about accounting and reporting to the product team. If you have additional detail to share about what would work well for your business, please let us know. We love hearing from you and are here to help!

Cheap and easy

Nov 15, 2016
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Cost

Cons: Broken and needs to be reset all of the time with hardware

Overall: 4.0 is better, still needs tweaking , needs delivery option, would like to see an option to make user send to kitchen before pay screen

Recommendations to other buyers: Not good for busy restaurant, to many glitches

Great support

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to learn

Cons: The small print of price on bar codes.

Overall: As a 1st time business owner Talech was a very wise choice. Great support and ease of use! The customer support has always been friendly and helpful with no long wait times.

Vendor Response

by talech on November 15, 2016

Thanks for being a talech customer and writing a review, Denise. We are so glad to hear that you are happy about your choice and that the product and our support team are working well for you. I have shared your feedback about the bar code print size with the product team. Please let us know if you have any other feedback. We love hearing from you and are here to help!

Very Pleased!

Nov 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are so excited that this system is working so well for us...we are grateful for the training and support provided to us. We have found ourselves trying new things and will be implementing changes as our inventory and customer base grows. Thanks, Talech!

Vendor Response

by talech on November 15, 2016

We are so glad to hear that talech is working so well for you, Karin. Thank you for being a customer and writing a review. As you try new things and implement changes, please let us know how it goes and if there is anything we can do to help. We love hearing from you!

Great Product!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: No complaints

Overall: We're a newer company and Talech has made our sales a seamless experience. We love the ease with which we can customize the software to meet our needs. It's easy to use, therefore we're able to teach others how to help out with our in-store sales. We also love the reporting capabilities as well. We're extremely satisfied with our choice in POS software.

Vendor Response

by talech on November 15, 2016

Thanks for the review and being a customer for over 2 years, Melinda! We're so glad that the product is working well for you and your team. Please don't hesitate to reach out to us if you need anything at all. We're here to help!

Over 2 years and I'm still happy!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Talech has been a great product for my small business. It's flexible enough to make personal customizations, but not overly complicated or hard to use. We have been using it for over 2 years and have had a positive experience from the moment we set it up! Believe it or not, in the 2+ years we have only had to call Talech 3 times. It's only been something minor, or a question. They are always happy to help. For me the ease of use, reliability and cost is why I give it 5 stars.

Vendor Response

by talech on November 15, 2016

Thanks for writing a review, Jenifer! We're so glad that you've been a happy customer for over 2 years! We appreciate you and your business!

Small business owners like Talech

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The simplicity of use is very helpful when dealing with multiple customers and businesses in multiple locations.

Cons: Pulling up previous sales should be easier than having to know the date of sale. For example, if I needed sale history, I should be able to go to sale history and it get all the dates that the system was in use.

Overall: As a mobile business owner, Talech has afforded us the opportunity to take our business to another level. We are now able to track sales, supplies and so much more all in one application. The best part is being able to serve our customers in a rapid fashion. Thanks Talech.

Recommendations to other buyers: That is it.

Vendor Response

by talech on November 15, 2016

Thanks for being a customer and writing a review, Nathaniel. We are so glad to hear that talech has been great for you and your business! I've shared your feedback about sales history with the product team. Please continue to share feedback with us - we love to hear from you!

Not thrilled

Nov 15, 2016
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: I am not thrilled with the new upgrade it caused a lot of problems for us. Took awhile to get it remedied but not sure if it's a permanent fix . I liked the old features better . It's slick and all black etc but I feel I need to take more steps to accomplish things . Idk time will tell I guess .

Vendor Response

by talech on December 16, 2016

Darlene, thank you for your review and feedback. A senior member of our product team has reached out to learn more and help you with the new upgrade. Please respond at your convenience. Thanks in advance for speaking with us.