# Agiliron Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Agiliron the right Order Management solution for you? Explore 49 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155321/Agiliron/reviews --- Agiliron 4.5 (49) [View alternatives](https://www.capterra.com/p/155321/Agiliron/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Reviews of Agiliron Ease of use 4.1 Customer Service 4.4 ## Pros and Cons in Reviews Nile D VPPublishing, 2 - 10 employeesUsed the software for: 1-2 years. “Their on-boarding team helped us develop a lot of specific customizations to meet our unique business needs.“ February 23, 2026 HF Heidi F Buyer AssistantRetail, 11 - 50 employeesUsed the software for: 1-2 years. “One thing I have found to be difficult with Agiliron is physical inventory. “ October 12, 2021 DH David H OwnerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “You select the merchant service provider that meets your needs and the future of Multi-Channel Agilion and NetSuite's architecture integration similarities.“ October 14, 2024 Mike D ControllerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “Agiliron interface is not very intuitive.“ May 10, 2021 Nile D VPPublishing, 2 - 10 employeesUsed the software for: 1-2 years. “This company cares about their clients and their pricing structure is fair and transparent.“ February 23, 2026 SJ Stuart J Co-OwnerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “The reporting is the not the most intuitive.“ September 28, 2021 Nile D VPPublishing, 2 - 10 employeesUsed the software for: 1-2 years. “It's flexible and integrates with almost everything!“ February 23, 2026 ## Showing most helpful reviews Showing 1-25 of 49 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MH Matthew H. Systems Manager Consumer Goods Used the software for: 2+ years ### "Extremely versatile solution for complex business" March 17, 2019 5.0 Agiliron has helped our business grow dramatically, and consolidate our operations across many different vendors and sales channels. From regular eCommerce shipments, to vendor fulfillment, wholesalers, and even 3PLs we can keep all our orders and inventory data in one place which lets us manage many different relationships with comparatively small staff. The complexity of what Agiliron can do is generally intimidating to new staff and it can take a while to get them acquainted with the system, but once they understand it runs very efficiently and their customer service is very responsive when issues or questions arise. Pros \-Connects us to Amazon, eBay, Shopify, CommerceHub and EDI systems. Collects orders from all those sources as well as in-store and phone orders into one place, allowing for easy shipping and sales tracking. -Connected systems let our customer support personnel easily find accounts and orders and attach records from service calls. -Developers work to create tools for new business needs as they arise. Cons \-System complexity requires extensive training for new staff -Requires multiple steps for most common operations Review Source DK Devin K. Sales Manager Retail Used the software for: 6-12 months ### "Fulfills our needs as a smaller company" August 29, 2023 4.0 Pros Being able to have Agiliron customize our pricing system to have a complete landed cost of getting imported products priced properly was a huge asset to our company Cons Many small corrections had to be made as it seems geared towards selling on-hand products rather than quoting and selling products that we do not keep in stock, and would have to order if a customer accepts the quote. Some of this was just due to figuring out the product in the 'learning curve' portion of getting a new system. Switched from [Windward System Five](https://www.capterra.com/p/43189/Windward-System-Five/) No support, too many patches / upgrades not working correctly Review Source TR Taylor R. Marketing Wholesale Used the software for: 6-12 months ### "Agilron Reveiw" December 19, 2017 3.0 I would not recommend this product for a small company. It would be helpful if it was for a large company selling this via the internet but we did not enjoy or experience. Pros This software was easy to navigate and get around on. There were allot of different functions you could use. Cons The customer service was not helpful. We would ask questions and did not hear back from them for weeks. We also did not like that you had to go to several different pages to get this done. Review Source EC Elizabeth C. Manager Automotive Used the software for: Less than 6 months ### "Wonderful Software and Service" October 28, 2022 5.0 Pros We searched for a long time for a software system that had everything we needed. Agiliron had everything we needed plus more options that we look forward to utilizing in the future. Everyone has been so helpful in integration and training on how to use the software. Cons The transfer of items from our current system to Agiliron has been very time consuming. I understand that would be with any company we where transferring to though. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Agiliron The options that they provided and the customization of the software to our needs. Switched from [Sage BusinessWorks](https://www.capterra.com/p/250386/Sage-BusinessWorks/) We where looking for a software that would easily integrate with a website for online sales. Review Source AD Allie D. Owner Automotive Used the software for: 6-12 months ### "Great Product" February 6, 2020 5.0 I am pleased with this program and will continue to use it going forward Pros I like that it integrates with Shopify and Quickbooks, it has options for customization, and there is endless opportunities for growth. Support is almost instantaneous, and they helped me implement the program and continue to support us. Cons So far the only downside is not being able to rearrange the products in a quote/sales order, and not being able to enter a product by any word it has to be entered exactly how it is labeled in the product screen, there are ways around both of these items, and I have been assured they are working on a permanent fix. Alternatives considered [Lead Commerce](https://www.capterra.com/p/141565/Lead-Commerce/) Reason for choosing Agiliron As mentioned above we started out with Lead Commerce, but we spent almost $10000 usd and the program was not nearly as advanced as Agiliron Review Source MN Marina N. Owner Building Materials Used the software for: 2+ years ### "Good customer service " October 18, 2024 5.0 Responsive Support: Agiliron offers timely and responsive support, ensuring that issues are addressed quickly, minimizing downtime or disruptions in daily operations. Pros Responsive Support: Agiliron offers timely and responsive support, ensuring that issues are addressed quickly, minimizing downtime or disruptions in daily operations. Cons Takes too long to load, no pick option, QBO did not integrate well. Review Source BH Brian H. Owner Sporting Goods Used the software for: 1-2 years ### "Lots of Bang for the Buck!" June 20, 2022 5.0 We are a small sports equipment distributor in the United States. Our products are manufactured in Asia and distributed through sporting goods dealers, retail through our website, and a small inside sales team. We used Sales Order for many years and were satisfied with its capabilities, but the customer service was non-existent. After long and arduous research of other ERP/Order processing platforms, we switched to Agiliron in December 2020. Agiliron's mission is to respond to all customer requests within 24 hours and has proven true 100% of the time. The software is easier to use, and the customer service is exceptional. The onboarding process was thorough and methodical, and our customization needs were handled quickly and efficiently. Our account manager also helped to create customized email templates and account settings. We currently use the integration with Woo-Commerce and Quick Books and intend to use the Amazon integration soon. We highly recommend Agiliron for any size business, whether new or established. Pros The onboarding process, ease of use, and customer support. Cons I have not experienced anything that I can say I like least. Switched from [Salesorder.com](https://www.capterra.com/p/130030/Salesorder-com/) Lack of Customer Support Review Source VR Verified Reviewer Account Manager Fund-Raising Used the software for: 2+ years ### "Great SaaS solution for any size business" May 24, 2019 5.0 The ability to manage product cards, images, customers and the entire buying process within one software has been a big positive for business. Pros The software helps to easily manage sales from Amazon, eBay, POS, etc. This is a great solution to help organize and manage your entire business in one location. Cons Over the years the company has done an excellent job of adding to their software and integrations to marketplaces. This has helped to minimize things I was finding more difficult in the software. Review Source SD Stephen D. Manger Sporting Goods Used the software for: 2+ years ### "Customer Support and Growth oriented" April 29, 2019 5.0 The biggest thing Agiliron allows to do is to sell on multiple channels. Whether that is in our Brick and Mortar, on our website, phone, or Amazon. Pros Agiliron is just that Agile. They are opened to working with us and our growing business needs. They are very helpful in building and designing the software experience to meet our needs. They welcome input from us and are willing to help in any way possible Cons Right now there are no Cons. Early on we had some issues with how to implement the system to fit all of our needs but as we learned the product and our relationship matured with Agiliron this became a non issue. Review Source TS Tyson S. Project Manager Management Consulting Used the software for: 1-2 years ### "Agileiron B2B Features" May 7, 2019 4.0 Agiliron has been solid to work with. Their customer support is awesome and they respond to inquiries within 12 hours. The features are great and easy to use. Pros Agiliron's B2B website features have helped us streamline our order processes. Our customers now have the ability to place orders online and the orders appear in our back office ready to go. This has eliminated a ton on manual entries and has saved us time and money compared to other systems. We also do not need to try and connect a bunch of different programs through various enterprise systems. Cons Sometime was a little buggy when we first implemented, but customer support is always there to help and correct issues. Review Source KT Katie T. School Store Manager Retail Used the software for: 1-2 years ### "Agiliron Two Year customer" January 29, 2019 4.0 Agiliron has been a great company to work with. The number one thing to me is customer service. Agiliron representatives, particularly Parry, answers my questions almost always in a few hours. He built our whole system to start and has been with me, checking in periodically as well, since we started with Agiliron. The system is relatively easy to use once you are taught, but when you don't do it every day, you sometimes forget b/c not everything is logical. I would recommend Agiliron. Pros Agiliron has provided our small business the opportunity to host an online store. This has helped increase visibility and sales. Cons Learning the software was not the easiest! There are some limitations with the package we bought. One example of this - We have a shipping option and a store pick up option. The automatic emails when I click that the order has been processed, would online allow for verbiage saying "Your package has been shipped". We ended up turning this email feature off so customers are not confused. I have to manually email each costumer when their items have shipped, or are available for pick up. Review Source KO Keith O. Director of Retail Operations Retail Used the software for: 1-2 years ### "Agiliron as POS" April 23, 2019 5.0 We have now have visibility of our inventory and can run real time reports that gives accurate counts and sales comparisons LY vs TY. The CRM database has helped us tremendously in tracking our client retention as well as understanding our clients and seasonality. Pros IT is extremely user friendly and with that it saves time in training staff. Cons I cannot say that I have a con just as yet. The Software has a lot of build outs which may be viewed as a weakness but in fact that is a strength. Review Source EW Elizabeth W. General manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Agiliron and QB" October 10, 2022 4.0 If Agiliron can have a fast technical support, it's a good software. We are happy with Lucas's support as long as we can reach him. Pros We switched from QB desktop enterprise to Agiliron due to QB's inventory and order management functions are very poor. Agiliron software allows us to upload the big orders through an Excel sheet. It's much easier. Cons Slow service. When we send help request to support@agiliron.com, we often can't get a quick support and action from Agiliron for days. Reason for choosing Agiliron Price Review Source TM Tanya M. Owner Wine and Spirits Used the software for: I used a free trial ### "Great Customer Service" March 27, 2019 5.0 excellent Pros I had a really great experience working with Agiliron throughout the entire sales process. They were extremely helpful with all of my questions, and I had a lot of them! Their rep was very patient and always available to answer my questions (even on weekends when he wasnt working he was replying to my emails quickly). There are many reasons why I chose this software and the excellent service certainly was one of them. This software offers a lot of great functionality for the user and once you get the hang of it, its quite easy to use. We look forward to working with the Agiliron team, as everyone I have spoken to has been very helpful and pleasant. Cons It could really benefit by adding loyalty points and gift card processing at the POS. The POS could have larger buttons for those with bad eye sight, but its definitely functional. Review Source FC Freddie C. Owner Automotive Used the software for: 6-12 months ### "Agiliron Review" June 13, 2017 3.0 Pros Good value for the price. Excellent tech support. Set up is easy. Have not experienced much down time. Cons Functionality and customization is limited unless you have the Enterprise edition. Some of the back end formating causes issues with pricing with 8 decimal places. AR feature has bugs that cause frustration. Review Source ES Evelyn S. Office Manager Wholesale Used the software for: 6-12 months ### "i was very impressed with the features" June 7, 2017 4.0 Pros great features for forecasting and maintaining on order inventory as well. it allows dates for us to follow up and check our inventory Cons needs a bit better training videos. The Videos available to learn are not so involved as they should be. Review Source Nile D. VP Publishing Used the software for: 1-2 years ### "Agiliron helped us become more efficient and cloud-based" February 23, 2026 5.0 Agiliron helped us migrate from an old ERP system to their cloud-based solution. They were one of the few companies able to support our three businesses with many channel integration requirements (Magento, Shopify, Amazon, Etsy, QuickBooks, 3PLs, Authorize.net, Taxjar, etc.). Their on-boarding team helped us develop a lot of specific customizations to meet our unique business needs. This company cares about their clients and their pricing structure is fair and transparent. We look forward to growing our businesses with Agiliron and greatly appreciate their adaptive and flexible approach. \[sensitive content hidden\] , in particular, has been an outstanding rep and on-boarding coordinator. Pros It's flexible and integrates with almost everything! The price was right and Agiliron customized their interface and functionality to meet our needs. Cons It took longer to on-board than we thought, but we required a lot of integrations and customization. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Agiliron Less expensive and more platform agnostic Switched from [M.O.M.](https://www.capterra.com/p/235342/MOM/) M.O.M. from Freestyle Solutions kept increasing prices and it's not cloud-based. Plus, integrations with Quickbooks Online is not possible. Review Source JT Janina T. Sales Manager Aviation & Aerospace Used the software for: Less than 6 months ### "Amazing software - look no further" November 7, 2025 5.0 Extremely positive. Outstanding customer support, \[sensitive content hidden\] is the best. \[sensitive content hidden\] is very knowledgeable and has very good humor! Pros We are about to go live with Agiliron in the next few days, and so far, it has been an amazing experience. It took a long time to find a software which is able to handle all of our inquiries and sales orders. As well as supplier PO's, handle multiple currencies and stock levels, databases and so on. Agiliron does it all! While being affordable!!! It has so many features, it's a joy to work with. I also love that a certain percentage can be specifically programmed to our own needs. Their customer support is intergalactic. In over 20 years of international business management have I ever met a company with such amazing customer support. Within 24 hours they get back to you, no matter what. \[sensitive content hidden\] was by our side from the very beginning, and I'm overjoyed to know that she will stay our contact person for the years to come. Her professionalism and friendliness are a pleasure to experience. If you are looking for a new software, look no further. Give them a try, 100% worth it! Cons So far we haven't found anything we don't like. Everything is passing our expectations. Absolutely worth it! Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Agiliron Agiliron offered everything we need at an affordable rate. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) We outgrew Wave and needed way more features. Plus great customer support Review Source Christopher M. CEO Wholesale Used the software for: Less than 6 months ### "Great Netsuite Alternative " February 10, 2025 5.0 We recently switched from NetSuite to Agiliron, and the transition has been nothing short of excellent. The onboarding and implementation process was smooth and efficient, with great support every step of the way. Their team is responsive, service-oriented, and truly invested in our success. Plus, the lower fees make it an even better choice. We’re very happy with the switch and highly recommend Agiliron to any business looking for a powerful yet cost-effective solution! Pros Reasonable pricing, no contracts, great service Cons Not much to report, but the implementation did take slightly longer than expected. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Price and lack of service, Netsuite did not suite the needs of our small business Review Source RH Robin H. CFO Furniture Used the software for: 2+ years ### "Top Notch customer service " November 18, 2024 5.0 \[sensitive content hidden\] was wonderful before , during and after launch and was able to accommodate all of our programming requests. Pros Attention from Agiliron support was consistent throughout the entire process. Cons Agiliron seems to be working hard to add more custom features. Switched from [EventPro](https://www.capterra.com/p/124538/EventPro/) Online access was increased and reports are more robust. Review Source RA Rawabi A. Manager Wholesale Used the software for: Less than 6 months ### "Great software and great customer service " November 1, 2024 5.0 overall its a great software i definitely recommend it for small businesses. i had a lot of questions at the beginning and the onboarding time were always ready to help and answers my emails and phone calls same day Pros The software offers everything we need at a reasonable price, and the onboarding team has been incredibly helpful and easy to reach out to. Cons one thing that i didn't like that we cant switch the order to an invoice from the shipping section we have to go back to order management and invoice it, it's not a real issue its just will be easer to be able to handle everything from one place Alternatives considered [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Agiliron it has all features i'm looking fore for a reasonable price Review Source AH Amy H. Vice President Wholesale Used the software for: Less than 6 months ### "Agiliron/QBO from Microsoft GP" September 17, 2024 5.0 Our company recently switched our ERP system from Microsoft Great Plains to Agiliron & QBO. Our onboarding team, lead by \[sensitive content hidden\], was super helpful and attentive during our set up period. Then...once we went live we were in constant contact - in a good way! \[sensitive content hidden\] would reply immediately to my questions. There are a few things we still are working through, but we always get the best customer service! Pros The UI is pretty intuitive. I really like how the support team is very quick to help resolve any issues or answer your questions. Cons There are a few lookups that aren't as seamless as I'd like. Alternatives considered [Acumatica Cloud ERP](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/)[Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) Reason for choosing Agiliron Both were much more expensive and would still require paying a separate support team over $10K annually. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) The cost of maintaining Dynamics was way more than it was worth. We had to pay support for a lot of assistance Review Source DH David H. Owner Retail Used the software for: 6-12 months ### "Not going back" October 14, 2024 5.0 I underestimated the time and financial investment. Migrating from QB's POS to Multi-Channel software is a financial and time investment for any business. Pros You select the merchant service provider that meets your needs and the future of Multi-Channel Agilion and NetSuite's architecture integration similarities. Cons To meet our end goal, we use OOS IT support. Alternatives considered [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reason for choosing Agiliron The Quickbooks enterprise integration, Choice of MS's. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Intuit Quickbooks had an end of life on October 2023 Review Source Mike D. Controller Retail Used the software for: Less than 6 months ### "MOVED FROM QUICKBOOKS DESKTOP TO AGILIRON" May 10, 2021 4.0 Pros (1) Best value for the money. (2) Onboarding process is great. (3) Staff training is great. (4) Centrally managed inventory for multiple stores/warehouses and multiple sales channels. (5) Inventory includes ability to enter SEO information and product images (used with B2C/B2B/POS channels), maintain multiple vendors for each product, and several other features which we have yet to implement. (6) CRM is good. (7) Ability to perform bulk updates is great. (8) Moving to Agiliron allowed us to standardize our inventory throughout the organization. Cons (1) Learning curve is steep. We have leaned heavily on Onboarding team. (2) Product requires multiple steps to perform the same tasks compared to QuickBooks. (3) Agiliron interface is not very intuitive. Its focus is on looking up information versus creating new transactions or list items. (4) Support is slow to respond to requests outside of the simple. (5) The online Learning Center does not give good directions in the How-To sections. (6) CRM side does not allow creation of Quotes for Leads and Prospects, only Customers. (7) Built-in reports are lacking, and common reports are missing (e.g., Customer A/R Aging Report, Product Margin Report). (8) Payment Terms do not do anything. They are just another list item. If a customer has terms of 1% 10 Net 30 and they pay within the 10-day discount window, Agiliron will just treat the payment as being short, leaving a balance due. You must reopen the original invoice and enter the discount manually, line-by-line, for each product before you post the customer payment. This is not efficient and is time-consuming. (9) QuickBooks Desktop is not updated for each change to an order. Sales are not posted until the sale is paid in full. If you change the point upon which the import occurs, you will have issues in Agiliron. We have been told that Agiliron integrates better with QuickBooks Online. This should not be the case if you advertise that your software integrates with both online and desktop versions. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We have 2 retail stores, each in a different city. Since 2010, each store used QuickBooks Enterprise with Advanced Inventory. Both stores carry the same inventory items, although some may come from different vendors. Each store used its own QBES company file and maintained its own inventory which meant we had several issues with inventory (multiple SKUs for the same items, sales prices differed between stores, units of measure were different). The stores could not see what was in each other’s inventory. Our inventory has approximately 8,000+ SKUs, with half of that inventory being matrix items. We also needed a more robust B2B online ordering solution for our regular customers, along with a way to centrally manage inventory among all sales channels. We looked at several 3rd party solutions and finally decided on Agiliron. Review Source LM Lincoln M. Owner Retail Used the software for: 1-2 years ### "Be careful" September 19, 2023 3.0 We like the online sales we can do with the program but we have experience major inventory problems do to program not functioning as it should. Inventory entered incorrectly, wrong pictures on items. All I can say is be careful before you decide to pick Agiliron. It would work great for a small store or counter sales but not for a large volume parts business. Pros Agiliron has alot of connections with online platforms and we were looking for that and it works well in this aspect. Cons The program is in a testing state so there are lots of bugs, things not functioning as they are said to. What works works good but new udates can bring new headaches. Reason for choosing Agiliron We chose Agiliron because of the set up fee was very resonable and the online platforms it connected to. Also it had some features we were looking for but unfortunately some of them no longer are part of the program. Review Source Similar Products Featured ## Related categories [Retail Management Systems](https://www.capterra.com/retail-management-systems-software/)[Order Management](https://www.capterra.com/order-management-software/)[Order Fulfillment](https://www.capterra.com/order-fulfillment-software/)