# HireHop Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HireHop the right Equipment Rental solution for you? Explore 84 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155333/HireHop/reviews --- HireHop 4.9 (84) [View alternatives](https://www.capterra.com/p/155333/HireHop/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of HireHop Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews John H MDConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “Too much to mention, the flexibility, the support, the ease of use, the cost, the integration with other systems the continuous improvement, the ability to amend so much ourselves even the language to match our business model.“ April 30, 2026 John H MDConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “Its not a great procurement system but its not meant to me so I don think that is really fair criticism I just cannot think of anything else“ April 30, 2026 SE Sabrina E Administration Team LeaderInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “Using HireHop has streamlined our equipment send out process and reduced admin time and errors by 50%.“ January 10, 2025 IC Ines C Hire Support ManagerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “The setfields in the template documents often do not work as well as they could.“ April 26, 2024 AJ Ana J Account managerEvents Services, 11 - 50 employeesUsed the software for: More than 2 years. “Literally one day we were using our old software, the next we were on Hirehop and never looked back. Since adopting Hirehop we have grown thanks to amazing software and an incredible support team. “ January 5, 2025 AJ Ana J Account managerEvents Services, 11 - 50 employeesUsed the software for: More than 2 years. “Flawless and beyond helpful. “ January 5, 2025 km kyle m Depot manager and asset managerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “Hirehops teams willingness to listen to additional ideas and implement some of them is a big help also including hire suspensions which is now in and running providing a huge help and time saving to us.“ June 1, 2023 JL Jon L COOEvents Services, 11 - 50 employeesUsed the software for: More than 2 years. “Haven't found an issue that the HireHop team couldn't fix“ July 18, 2022 ## Showing most helpful reviews Showing 1-25 of 84 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use John H. MD Construction Used the software for: 1-2 years ### "HireHop Review " April 30, 2026 5.0 10/10 my team just love it, it transformed our business when we swapped from another well known rental system, the confidence of all staff around contracts and contract input improved beyond all recognition when we implemented HireHop. Pros Too much to mention, the flexibility, the support, the ease of use, the cost, the integration with other systems the continuous improvement, the ability to amend so much ourselves even the language to match our business model. Cons Its not a great procurement system but its not meant to me so I don think that is really fair criticism I just cannot think of anything else Switched from [inspHire](https://www.capterra.com/p/86964/inspHire/) It was too complicated and too expensive and the support was non existent Review Source AJ Adrian J. Director Events Services Used the software for: 1-2 years ### "5 star Catering Cheshire uk" January 14, 2025 5.0 Great customer service east to set up and enter data Pros firstly you can try for free and get help over the phone in the uk also has a good looking lay out Cons always the price even though a good price Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) needed a full hire software we could use on multiple desk Review Source AB Ayanna B. Customer service Arts and Crafts Used the software for: 2+ years ### "Great work " October 14, 2021 5.0 Higher half has been very helpful during my experience Pros I feel like everything was very simple and the info tab they had for directions never gave me a hard time Cons I didn’t like the font or the color of the site I felt like I could’ve been brighter Review Source AH Andy H. Managing Director Events Services Used the software for: Less than 6 months ### "Flexible and affordable rental management system, better than anything else we have seen." September 12, 2024 5.0 The team at Hirehop have been fantastic throughout and continue to provide excellent support whenever it is required. Cannot recommend them enough. Pros Excellent, fully featured system, which is user friendly and has already led to efficiencies in our processes. All areas of it are excellent from contract management through to how it works in the warehouse or for AV technicians out on site. Cons Nothing much to not like. If we were able to improve one area it would be the address book with more crm features. Alternatives considered [Current RMS](https://www.capterra.com/p/142401/Current-RMS/) Reason for choosing HireHop More flexible and Hirehop team provided excellent service Switched from [inspHire](https://www.capterra.com/p/86964/inspHire/) InspHire seemed old, it was slow, and we found the support to be terrible. Review Source kM kyle M. Depot manager and asset manager Construction Used the software for: Less than 6 months ### "Skyline lifting hire hop" June 1, 2023 5.0 Hirehop has helped us go from a manual system and invoicing to now fully automated saving our business' a substantial amount of time and effort. We have been able to now set up 2 branches and all working on one system so no longer need to call each other to see stocks or jobs we can use system. Pros There is a huge amount we like with hirehop. Customer service from day one including free trials and assistance to show basics, once we proceeded with this we have had amazing support from the team and never got fed up of sometimes my weekly calls or emails. From this we have developed aa system that is one of the best set ups i have used in 16 years in hire trade and would not want to use any other. the ability to customize any document, layout and functions is superb help and we can adjust these to suit our company and then any changes can be made straight away without calls and requests sometimes taking months with other software's. Hirehops teams willingness to listen to additional ideas and implement some of them is a big help also including hire suspensions which is now in and running providing a huge help and time saving to us. Cons it is in process / discussions but the ability to test items and then produce certificates. if this is implemented then we would be using hirehop for 99% of our business functions. Alternatives considered [Point of Rental Software](https://www.capterra.com/p/29074/Point-of-Rental-Software/)[inspHire](https://www.capterra.com/p/86964/inspHire/) Reason for choosing HireHop amazing customer relationship from day one, not over priced or charging big amounts to set up system for us when we were happy to do so. free trial to demo and then the level of support made decision very easy for us. Review Source Response from HireHop September 20, 2023 You can test and then print test certificates using either the maintenance app/page or in asset management. Please feel free to contact support for free who can talk you through it. SG Sam G. Production Manager Events Services Used the software for: 2+ years ### "HireHop usage at Utopium Bristol" August 4, 2020 5.0 Very positive user experience for both admin, warehouse and office use. The equipment tracking within our organisation has improved tenfold as the integration with existing process and third party equipment is faultless. Pros HireHop provides an intuitive and fast cloud based hire software that allows our business to function fully both in the office and warehouse setting and remotely when required. We were impressed by the ongoing UK based support from the beginning of our demo and through the implementation process. Migrating from other hire software was simple via .csv and the package offered more than enough functionality for our operations. Cons HireHop is constantly being developed and bettered so any missing features can be requested from support as they are required. Equally the team are happy to write custom script if needed and they run a constant beta of upcoming releases. Everything we thought was missing upon initial implementation over two years ago has now either been implemented or was present at the outset and we missed. Alternatives considered [Current RMS](https://www.capterra.com/p/142401/Current-RMS/) Reason for choosing HireHop From a personal point of view the team were much more approachable and easy to demo with than competitors. Integration seemed simpler and the RMS offering is less warehouse focused we felt. Switched from [HireTrack NX](https://www.capterra.com/p/78309/HireTrack-NX/) Jan/Feb 2018 Review Source Response from HireHop August 6, 2020 Thank you so much for the great review. We are really lucky to have you guys on board and have enjoyed working with you over the years, with hopefully many more fruitful years ahead. Take care and thanks again VR Verified Reviewer MD Events Services Used the software for: 2+ years ### "Best we saw by a long way" August 1, 2022 5.0 Pros It literally does everything we need and far more. As we grow we find we grow into it more instead of struggle like our old software. Best decission ever was to switch Cons Would be nice for a better phone version, but I hear that it is coming. Apart from that, nothing I can think of. Switched from [Rentman](https://www.capterra.com/p/144616/Rentman/) HireHop is not only cheaper, but just so much better. It's like comparing a brand new Ferrari to an old banger. Review Source CW Craig W. MD Events Services Used the software for: 2+ years ### "Simple and elegant cloud based rental management software" August 7, 2020 5.0 Overall, Hirehop has made our lives so much easier. The swap was as painless as it could have been and their support is quick to respond and explain/fix any issues we had setting it up. Pros So much more straight forward and easy to use than our previous product. Has some excellent features not present in other systems. Can be used in a very efficient manner by small/medium companies looking to streamline processes. Cons There are a couple of minor things that we have learnt to overcome so not really significant such as a feature to be able to select a particular client contact for billing. Alternatives considered [Current RMS](https://www.capterra.com/p/142401/Current-RMS/) Reason for choosing HireHop We compared it heavily with Current, a popular cloud rental software and HireHop won with its simplicity and ability to do things like purchase orders, essential for our business. Switched from [HireTrack NX](https://www.capterra.com/p/78309/HireTrack-NX/) HireTrack was way to clunky and server based. As we had no other reason to have windows servers, a cloud based solution like HireHop was a much better decision. Review Source AJ Ana J. Account manager Events Services Used the software for: 2+ years ### "Best decission we made switching to Hirehop from our old software" January 5, 2025 5.0 Flawless and beyond helpful. Their support team genuinely seem eager to help you and are always there for you. Pros Switched from another popular software which was more expensive as they just kept increasing their prices. It was the best decission we have made. We where 3 users with our old software and had numerous issues, like saving stuff and it never saved or told us it didn't as well as other bugs. Someone recommended Hirehop to us, so we thought we would just see. We were impressed and realised that there was far better software than what we were used to. As many other companies were doing the switch and it was so much cheaper, we decided to switch. The switchover was easy, seamless and the help from the Hirehop team was amazing. Literally one day we were using our old software, the next we were on Hirehop and never looked back. Since adopting Hirehop we have grown thanks to amazing software and an incredible support team. I can't recommend Hirehop enough and you would be foolish to stay inferior other inferior software that are more expensive, just switch, and like us you will be so happy that you did. Cons Nothing bad I can say about it, I've literally no complaints Review Source AN Andy N. business owner Music Used the software for: 6-12 months ### "excellent product" June 9, 2025 5.0 flawless experience does exactly what i need it to do, it perfectly suits my business,and i can access it from anywhere. Pros excellent customer service nothing is too much trouble, helped me set it up at the start, remotely so you got an exellent idea of what and how to do it. Cons there is nothing not to like does what it says on the tin, even when you struggle to do something customer support sorts it very quickly. Review Source ES E S. Owner Events Services Used the software for: Less than 6 months ### "Moved to this and wow" September 27, 2016 5.0 I had previously used 2 other popular products, in a nutshell, this made them look like toys. It does stuff none of the rest do, like email storage on jobs, pre-prep, amazing auto pull features and the synchronized scanning between computers just amazed me and my partner (there's loads more stuff as well). It basically does everything the rest do, but better, plus a load more. The email integration is incredible and something I have never seen before. I can send emails with attachments or with merged documents in the email message or as attached PDF's and they all come from my email address. Not only that, but they also appear in my email "Sent" folder. I can store, view and reply to emails from within the software. All you do is just drag and drop the email from your email program onto the job, and that's it. I forgot to mention, your sent emails are also saved on jobs (and projects) as well. Its like having an email program for each job. The synchronized scanning (or checking in or out as they call it) is just mind bending. Me and my partner check items out for a job together, but don't want to share a computer, I use my iPad and he uses a PC. When I scan or check something out, instantly (and I mean instantly), it decreases the necessary quantities on my iPad and his PC at the same time without him having to reload the page or anything, it all happens live, apparently we can use any amount of devices. Not only that, we can also print PAL labels for boxes that shows what's inside each box. The product is cheaper than others and far better (I can't stress how much better it is). My only sort of negative comment is that I had to get used to it, but it is far easier to use than my old software that took me 4 months to get the hang of. It also has features I didn't even realise where there, but when you speak to the support (which is free by the way), they usually tell you about them. However it sort of adds to my day when I find another cool feature, like today I discovered that by simply dragging and dropping an email attachment onto my desktop or into a folder, actually downloads it to there. Yesterday I found out about barcode commands, being things you can tell the software to do just by scanning a barcode. This system seriously sets a new standard and I can't praise it enough. One word of advice, trying it is free, but call them after like I did as when they demo it, you see so much more and solutions to problems you had. Pros Easy to use, does stuff the rest don't, drove business my way (so far I have earned more from them than I have spent), the stuff it does that the rest do it just does better, the price, free support, basically it is just far better than the rest (and I have tried them all). It is so good that I have just spoken to a very large and well known sound company that I sometimes cross hire from, and discovered that they are switching to it, apparently so are a number of other big players in my industry. If they are switching, you know it's because its good and not because of the price. Cons Nothing really apart from having to get used to it, which by a week myself and my partner were fine. BTW, I'd just like to point out that I took just a couple of days, my partner took a bit longer as he is not very I.T. savvy. Review Source Response from HireHop September 27, 2016 Thanks Sound Tech, I remember you from Plasa. WS W S. PM Entertainment Used the software for: 6-12 months ### "Best and easiest I have used" February 28, 2017 5.0 I've been told I over do things, so when it took me 2 months to methodically go through all the software available to manage equipment hire for rental companies, people that know me were not surprised (probably why my boss gave me the task). I have to say that HireHop is hands down the best and was the clear winner for us, it even has features that I never knew we needed that no other software has (email storage and viewing on jobs for example). I work for an AV company with 12 employees, with one main warehouse and 4 other locations (in venue), each manned by one man. We class each of these "venue's" as a depot location and it works perfectly for this, especially as it is cloud based. I was dubious about the cloud at first, but when I discovered how secure, scalable and robust it is, I was turned, considering Microsoft, Adobe, etc. are all moving their products to the cloud and all huge businesses are following; and as they know better than me, they can't be wrong. Our last system was on our own server and started to cost us a small fortune to run, adopting HireHop has drastically lowered our IT costs and made our whole operation far more efficient, it even drove new business our way with its online equipment directory that's free for all users. I went through it myself and then got a demo that showed me advanced scanning features, like how you only need to scan a box as the system knows what is in them, the subcontractors and purchase order system, the unbeatable email integration, projects, billing, hire and sales stock management, etc. I must also mention that the form designer is like nothing we have ever seen before, it is so easy to use and we have been able to make amazing forms that I found no other cloud system was capable of doing due to the layout, their limitations and their complexity. Adopting the HireHop software to manage our AV Hire Company has been one of the best choices we have made. Pros It is cloud based, easy to use, full of features, everything we need, they manage all backups and security for you, free support, it has lowered our IT costs + loads more. Cons Nothing comes to mind Review Source Response from HireHop April 7, 2017 Thanks guys for such a great unexpected review. LH Luke H. MD Entertainment Used the software for: 2+ years ### "Built by a hire company for hire companies" August 4, 2020 5.0 Its been good from beginning to now.... Pros How easy it was to set up and use ! and that is has most documents you will need to start all ready to rock .. Cons How to create custom document templates and the look of it Alternatives considered [Current RMS](https://www.capterra.com/p/142401/Current-RMS/) Reason for choosing HireHop Because a job is a job not a opportunity. Review Source Response from HireHop August 6, 2020 Thanks for the great review. We are looking at alternative ways of creating a custom document and making it more intuitive, however if you do want to create one, please just call us and we will either do it for you or steer you in the right direction. The documents are just standard HTML5 with full CSS and JavaScript compatibility, so any web designer can make them look extra special. Regarding the look of HireHop. HireHop is software so we made it look like software. We originally tried the pretty look, but this came at the expensive of being less intuitive and links all over the place due to how much HireHop can do. However, we have got some new themes coming soon. Take care and hopefully speak soon. KM Kevin M. Director Events Services Used the software for: 2+ years ### "Excellent Product " August 4, 2020 4.0 Its been a revelation to our company the best assest management system we have implemented and we've tried a fair few over the years. Pros Easy to use and great support from the team. Adapting to our specific needs has been an easy process and now feels like our system. Cons A few functionality issues but nothing that causes any concern as you'd expect from any complex system. Reason for choosing HireHop the programme looked good and the team were approachable. Review Source Response from HireHop August 6, 2020 Thanks for the great review. Please feel free to speak to support about any functionality issues or suggestions that you may have, as 9 times out of 10, HireHop does what people need, it's just they haven't discovered how to get there. Take care. MW Markus W. Sound engineer Events Services Used the software for: 2+ years ### "Rental planning made easy" August 4, 2020 5.0 Pros Easy to use and great costumer support. It’s made with AV-business in mind. Cons The onboard mail client need improved stability to prevent lost connection with user’s mail server. Alternatives considered [easyjob 3.0](https://www.capterra.com/p/35069/easyjob-3-0/)[HireTrack NX](https://www.capterra.com/p/78309/HireTrack-NX/)[Rentman](https://www.capterra.com/p/144616/Rentman/) Reason for choosing HireHop Ease of use. Review Source Response from HireHop August 6, 2020 Thanks for the great review. Regarding your concern due to lost connection with your email server. This has been resolved, as if the connection is dropped, you now have the ability to try again or re-edit the email and then send it again, so the email won't get lost. If you need any help if it happens again, please call support and they will talk you through the various options. Take care and all the best TJ Tom J. MD Broadcast Media Used the software for: 6-12 months ### "Incredible software along with an Amazing support team" March 11, 2017 5.0 We've been looking for a long time to find a cloud based system to support our 50+ users and 3 locations. Nothing on the market met our needs but more importantly as we explored the alternatives none of the hire system providers were particularly interested in listening to our needs. This is where Hirehop are different. Within minutes of talking with them it was obvious that they were prepared to listen, open to suggestions and their support team guided us through the process of migrating our database across. The features Hirehop offers are fantastic, From the drag and drop abilities of the supplying list to the comprehensive stock checking module, the workflow has been properly considered and just works really well. A good software package is one thing but finding a company with great software and great support is another. I would highly recommend Hirehop. Give them a call and they will provide a demo system and then software experts (not salesmen) to support you with training, getting you up to speed. Pros Great support, Fantastic Features Cons To be honest nothing. If we have found something we don't like then we have been able to share our thoughts and Hirehop have provided solutions. Review Source Response from HireHop April 7, 2017 Thanks Tom,such a pleasure for us to work with such a respected company. CH Clara H. Project Manager Entertainment Used the software for: 1-2 years ### "Review" September 6, 2022 5.0 Pros Easy to book out kit and check for shortfalls. Price and costing, easy use of auto pulls Cons Editing multiple items at once. Job number displayed on supplying page. Flagging kit as broken while on site. Mobile Format Review Source FHZ Finn Hugo Z. CEO Machinery Used the software for: 1-2 years ### "Satisfied HireHop user" August 4, 2020 5.0 It is online and no servers too run, we just like it to work, and the HireHop softvare is always up and running. And the customer suport is exelent the few times i have nedded help. Pros HireHop is easy too start using and easy too use, we are very happy we shanged to HireHop after trying several other rental managment softwares. Cons Easy too use and a good value solution for smal and bigger rental companies. Review Source Response from HireHop August 6, 2020 Thanks for the great review. It has been our pleasure to work with you guys, and we are grateful to have you as users. Takk skal du ha DH Dan H. Technical Manager Entertainment Used the software for: 1-2 years ### "Great AV hire management suite" July 18, 2022 4.0 Pros Very easy to implement and adapt to your specific needs Cons With Brexit and the return of carnet requirements some extra work is required outside of the application Review Source Response from HireHop July 21, 2022 Thank you for the review! Just to let you know that HireHop does offer a Carnet document (if you don't see it, it can be added from the Document Settings page). This document displays information such as country of origin and weights and can show barcodes and serial numbers for assets checked out, or assets reserved if you are preparing a Carnet in advance. TD Teresa D. Cordinator Non-Profit Organization Management Used the software for: 2+ years ### "Brill " December 17, 2022 5.0 Pros Brill and easy to use and value for money Cons Nothing it's brill and easy to use softw Review Source SM Scott M. Directro Events Services Used the software for: 1-2 years ### "Lifeblood of our business. " November 9, 2018 5.0 As a Hire business we know what stock is going where and when. Our general process is take clients info and that generates our quotes invoices, books out the kit. Hirehop makes it super simple, quick and easy to do. Pros Fast and easy to create jobs, quotes and invoices. Easily track stock and also generates PAT test cert and risk assessment for each job. Can use own email addess with SMTP. Cons Had a few minor glitches along the way. However when I phone them it’s always sorted either then and there or by the end of the day. Review Source Response from HireHop December 6, 2018 Thanks for the great review. ER Erik R. Manager Business Supplies and Equipment Used the software for: 1-2 years ### "Value for the money" October 14, 2020 5.0 Pros We have got more control over our equipment. Cons Sometimes a few extra mouseclicks is needed to get to the right view. Review Source Response from HireHop November 29, 2020 Tack for en bra recension och bra att ha ett annat svenskt foretag ombord. ST Steve T. Director Construction Used the software for: Less than 6 months ### "Toddy Tool Hire and Hire Hop" August 4, 2020 5.0 Excellent from day one Pros Easy to use software - very competitively priced for our new business and excellent back up from a really helpful and knowledgeable team who really understand the industry Cons Non to date -all aspects are very good once you take the time to learn the system using the You tube tutorials Review Source Response from HireHop August 14, 2020 Thanks Steve for a great review. The pricing is important to us as we want our customers to feel that they are getting value for money and not being ripped off. We have really enjoyed welcoming you on board and look forward to many, many years working together and showing you all the new features that are coming soon. RB Rachel B. Company Director Performing Arts Used the software for: Less than 6 months ### "HireHop Review" August 6, 2020 5.0 Multiple processes are now all undertaken within HireHop, it has centralised our working processes and speeded up our ability to check stock and issue hires/sales. The team at Hirehop are simply brilliant: excellent service and quick responses to questions. Incredibly helpful and personal service. Pros Easy to use, customisable and ability to differentiate processes for hire and sales stock a definite advantage. Cons We have not discovered any cons about the software so far! Reason for choosing HireHop We looked a various options and HireHop came out top for us due to features it offered, subscription cost and ease of use. Another big factor was the team at Hirehop being very helpful at the point of initial enquiry and as a small business we appreciate the personal interaction and quick response. Review Source GM Gill M. Business Manager Events Services Used the software for: Less than 6 months ### "Good Software" August 4, 2020 4.0 All Good Thanks Pros Easy to Use and Great Help in Transitioning over to use it Cons Not really any major cons with the software Reason for choosing HireHop Ease of Use and Human Support Review Source Response from HireHop August 6, 2020 Thanks for a great review. Really glad you appreciate the free support, as we feel that a human on the end of the phone is so important. Take care. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.