# HireHop Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HireHop the right Equipment Rental solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155333/HireHop/reviews --- HireHop 4.9 (83) [View alternatives](https://www.capterra.com/p/155333/HireHop/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of HireHop Ease of use 4.7 Customer Service 5.0 ## Pros and Cons in Reviews SE Sabrina E Administration Team LeaderInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “Using HireHop has streamlined our equipment send out process and reduced admin time and errors by 50%.“ January 10, 2025 IC Ines C Hire Support ManagerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “The setfields in the template documents often do not work as well as they could.“ April 26, 2024 AJ Ana J Account managerEvents Services, 11 - 50 employeesUsed the software for: More than 2 years. “Literally one day we were using our old software, the next we were on Hirehop and never looked back. Since adopting Hirehop we have grown thanks to amazing software and an incredible support team. “ January 5, 2025 AJ Ana J Account managerEvents Services, 11 - 50 employeesUsed the software for: More than 2 years. “Flawless and beyond helpful. “ January 5, 2025 IC Ines C Hire Support ManagerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “HireHop is such a user friendly system. Whether we have a 20 year old team member or 60 year old colleague using it, everyone picked it up easily and enjoys how straightforward the system is.“ April 26, 2024 JL Jon L COOEvents Services, 11 - 50 employeesUsed the software for: More than 2 years. “Haven't found an issue that the HireHop team couldn't fix“ July 18, 2022 km kyle m Depot manager and asset managerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “Hirehops teams willingness to listen to additional ideas and implement some of them is a big help also including hire suspensions which is now in and running providing a huge help and time saving to us.“ June 1, 2023 KL Kevin L DirectorEvents Services, 2 - 10 employeesUsed the software for: 1-2 years. “I was irritated at the lack of flexibility when it came to setting up price structures for hire items.“ August 4, 2020 ## Showing most helpful reviews Showing 1-25 of 83 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeremy L. Production Manager Entertainment Used the software for: 6-12 months ### "Hirehop great for rapidly growing company" November 10, 2018 4.0 Great, reps have been phenomenal, quick to answer any questions and they love the feedback I provide and development recommendations. Pros The simplicity of it packaged with how in depth you can go. The quality of the quotes we deliver to our clients, calendar integration, packages, autopull and barcoding are the main features. Cons no offline use, which I understand as its cloud based, but as I fly alot it would be nice to be able to access or use a cached version or something, but its a minimal loss. Review Source Response from HireHop August 7, 2020 Thanks J for a great review. We are working on a solution for offline use, unfortunately we are limited by current browser technology. However, more and more planes are installing on-board wifi, so hopefully the network blackout while flying will soon be a thing of the past. As HireHop is cloud based, working offline has its workflow limitations, for instance, when adding stock to a job, being offline means you have no way of knowing its availability in real time, changes from other users can't be seen when you are disconnected, etc. You can however load jobs in the browser tabs and use them as a snapshot read only, which can then be updated when your computer reconnects to the internet. Also, when on trains, etc. you can always tether your computer or tablet to your phone. Take care AJ Adrian J. Director Events Services Used the software for: 1-2 years ### "5 star Catering Cheshire uk" January 14, 2025 5.0 Great customer service east to set up and enter data Pros firstly you can try for free and get help over the phone in the uk also has a good looking lay out Cons always the price even though a good price Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) needed a full hire software we could use on multiple desk Review Source AB Ayanna B. Customer service Arts and Crafts Used the software for: 2+ years ### "Great work " October 14, 2021 5.0 Higher half has been very helpful during my experience Pros I feel like everything was very simple and the info tab they had for directions never gave me a hard time Cons I didn’t like the font or the color of the site I felt like I could’ve been brighter Review Source AH Andy H. Managing Director Events Services Used the software for: Less than 6 months ### "Flexible and affordable rental management system, better than anything else we have seen." September 12, 2024 5.0 The team at Hirehop have been fantastic throughout and continue to provide excellent support whenever it is required. Cannot recommend them enough. Pros Excellent, fully featured system, which is user friendly and has already led to efficiencies in our processes. All areas of it are excellent from contract management through to how it works in the warehouse or for AV technicians out on site. Cons Nothing much to not like. If we were able to improve one area it would be the address book with more crm features. Alternatives considered [Current RMS](https://www.capterra.com/p/142401/Current-RMS/) Reason for choosing HireHop More flexible and Hirehop team provided excellent service Switched from [inspHire](https://www.capterra.com/p/86964/inspHire/) InspHire seemed old, it was slow, and we found the support to be terrible. Review Source IC Ines C. Hire Support Manager Construction Used the software for: Less than 6 months ### "Hop to success!" April 26, 2024 5.0 The HireHop team has gone above and beyond to help our company implement the system. Without their help at each step of the way, we would have not been able to pick it up as quickly as be as interested in the system as we are now. Pros HireHop is such a user friendly system. Whether we have a 20 year old team member or 60 year old colleague using it, everyone picked it up easily and enjoys how straightforward the system is. Cons The setfields in the template documents often do not work as well as they could. Switched from [inspHire](https://www.capterra.com/p/86964/inspHire/) Insphire was an expensive system with little to no support available whenever an issue was present. It was also a difficult system to grasp which meant a lot of time spent auditing jobs Review Source VR Verified Reviewer MD Events Services Used the software for: 2+ years ### "Best we saw by a long way" August 1, 2022 5.0 Pros It literally does everything we need and far more. As we grow we find we grow into it more instead of struggle like our old software. Best decission ever was to switch Cons Would be nice for a better phone version, but I hear that it is coming. Apart from that, nothing I can think of. Switched from [Rentman](https://www.capterra.com/p/144616/Rentman/) HireHop is not only cheaper, but just so much better. It's like comparing a brand new Ferrari to an old banger. Review Source CW Craig W. MD Events Services Used the software for: 2+ years ### "Simple and elegant cloud based rental management software" August 7, 2020 5.0 Overall, Hirehop has made our lives so much easier. The swap was as painless as it could have been and their support is quick to respond and explain/fix any issues we had setting it up. Pros So much more straight forward and easy to use than our previous product. Has some excellent features not present in other systems. Can be used in a very efficient manner by small/medium companies looking to streamline processes. Cons There are a couple of minor things that we have learnt to overcome so not really significant such as a feature to be able to select a particular client contact for billing. Alternatives considered [Current RMS](https://www.capterra.com/p/142401/Current-RMS/) Reason for choosing HireHop We compared it heavily with Current, a popular cloud rental software and HireHop won with its simplicity and ability to do things like purchase orders, essential for our business. Switched from [HireTrack NX](https://www.capterra.com/p/78309/HireTrack-NX/) HireTrack was way to clunky and server based. As we had no other reason to have windows servers, a cloud based solution like HireHop was a much better decision. Review Source AJ Ana J. Account manager Events Services Used the software for: 2+ years ### "Best decission we made switching to Hirehop from our old software" January 5, 2025 5.0 Flawless and beyond helpful. Their support team genuinely seem eager to help you and are always there for you. Pros Switched from another popular software which was more expensive as they just kept increasing their prices. It was the best decission we have made. We where 3 users with our old software and had numerous issues, like saving stuff and it never saved or told us it didn't as well as other bugs. Someone recommended Hirehop to us, so we thought we would just see. We were impressed and realised that there was far better software than what we were used to. As many other companies were doing the switch and it was so much cheaper, we decided to switch. The switchover was easy, seamless and the help from the Hirehop team was amazing. Literally one day we were using our old software, the next we were on Hirehop and never looked back. Since adopting Hirehop we have grown thanks to amazing software and an incredible support team. I can't recommend Hirehop enough and you would be foolish to stay inferior other inferior software that are more expensive, just switch, and like us you will be so happy that you did. Cons Nothing bad I can say about it, I've literally no complaints Review Source AN Andy N. business owner Music Used the software for: 6-12 months ### "excellent product" June 9, 2025 5.0 flawless experience does exactly what i need it to do, it perfectly suits my business,and i can access it from anywhere. Pros excellent customer service nothing is too much trouble, helped me set it up at the start, remotely so you got an exellent idea of what and how to do it. Cons there is nothing not to like does what it says on the tin, even when you struggle to do something customer support sorts it very quickly. Review Source SE Sabrina E. Administration Team Leader Information Technology and Services Used the software for: 6-12 months ### "TICKETsrv / HireHop Review" January 10, 2025 5.0 Very good. \[sensitive content hidden\] has been great, he is so helpful, friendly and quick to respond and cater to our needs. Pros Using HireHop has streamlined our equipment send out process and reduced admin time and errors by 50%. Cons Sometimes we struggle to find where we need to go to get the info needed. Review Source JL Jon L. COO Events Services Used the software for: 2+ years ### "Really happy with HireHop!" July 18, 2022 5.0 HireHop has really improved our workflow and has solved issues we were having such as multi-site use. The team are really friendly and helpful and we love that we can just give them a quick call if we have any questions. Pros HireHop has all the functionality we need to help run our business. We have found that it really speeds up and improves our workflow and keeps us on top of everything. It was an easy migration from our previous software too. We wouldn't hesitate to recommend HireHop to anyone. Cons Haven't found an issue that the HireHop team couldn't fix Alternatives considered [Rentman](https://www.capterra.com/p/144616/Rentman/) Reason for choosing HireHop Cheaper, UK based, more functionality. Switched from [Current RMS](https://www.capterra.com/p/142401/Current-RMS/) Lots of issues with Current! Review Source WS W S. PM Entertainment Used the software for: 6-12 months ### "Best and easiest I have used" February 28, 2017 5.0 I've been told I over do things, so when it took me 2 months to methodically go through all the software available to manage equipment hire for rental companies, people that know me were not surprised (probably why my boss gave me the task). I have to say that HireHop is hands down the best and was the clear winner for us, it even has features that I never knew we needed that no other software has (email storage and viewing on jobs for example). I work for an AV company with 12 employees, with one main warehouse and 4 other locations (in venue), each manned by one man. We class each of these "venue's" as a depot location and it works perfectly for this, especially as it is cloud based. I was dubious about the cloud at first, but when I discovered how secure, scalable and robust it is, I was turned, considering Microsoft, Adobe, etc. are all moving their products to the cloud and all huge businesses are following; and as they know better than me, they can't be wrong. Our last system was on our own server and started to cost us a small fortune to run, adopting HireHop has drastically lowered our IT costs and made our whole operation far more efficient, it even drove new business our way with its online equipment directory that's free for all users. I went through it myself and then got a demo that showed me advanced scanning features, like how you only need to scan a box as the system knows what is in them, the subcontractors and purchase order system, the unbeatable email integration, projects, billing, hire and sales stock management, etc. I must also mention that the form designer is like nothing we have ever seen before, it is so easy to use and we have been able to make amazing forms that I found no other cloud system was capable of doing due to the layout, their limitations and their complexity. Adopting the HireHop software to manage our AV Hire Company has been one of the best choices we have made. Pros It is cloud based, easy to use, full of features, everything we need, they manage all backups and security for you, free support, it has lowered our IT costs + loads more. Cons Nothing comes to mind Review Source Response from HireHop April 7, 2017 Thanks guys for such a great unexpected review. LH Luke H. MD Entertainment Used the software for: 2+ years ### "Built by a hire company for hire companies" August 4, 2020 5.0 Its been good from beginning to now.... Pros How easy it was to set up and use ! and that is has most documents you will need to start all ready to rock .. Cons How to create custom document templates and the look of it Alternatives considered [Current RMS](https://www.capterra.com/p/142401/Current-RMS/) Reason for choosing HireHop Because a job is a job not a opportunity. Review Source Response from HireHop August 6, 2020 Thanks for the great review. We are looking at alternative ways of creating a custom document and making it more intuitive, however if you do want to create one, please just call us and we will either do it for you or steer you in the right direction. The documents are just standard HTML5 with full CSS and JavaScript compatibility, so any web designer can make them look extra special. Regarding the look of HireHop. HireHop is software so we made it look like software. We originally tried the pretty look, but this came at the expensive of being less intuitive and links all over the place due to how much HireHop can do. However, we have got some new themes coming soon. Take care and hopefully speak soon. WG Will G. Managing Director Events Services Used the software for: 2+ years ### "Reliable, customisable and great customer service" August 4, 2020 5.0 Pros We've been using HireHop for three years now, we've never experienced any downtime. We now use HH to manage our entire event process from quoting, invoicing and purchasing. With the new accounts engine, the integration with our accounting package has made this even better. Cons There are a few areas that the work flow could be improved but they are only very small. Review Source Response from HireHop August 6, 2020 Thanks for a great review. Glad you are happy with the software. If there is anything you feel that could be improved regarding workflow, please tell us, and if it is something that many users will benefit from, we have always been very quick in implementing users suggestions. Take care BP Bryce P. Managing Director Health, Wellness and Fitness Used the software for: 2+ years ### "Does everything we need it to" August 6, 2020 5.0 We have 10 locations with up to a couple hundred CPAP machines that go out on hire. We were using Excel Spreadsheets to try and track everything and it got way too hard and too messy. Hire Hop was the best value solution for us after looking around. Very well priced and great setup service. Pros The dashboard makes it easy to see how many hires we have out in the market and also which ones are overdue for each of our locations. Tracking the history of each device is also really helpful and the agreement templates are really easy to customize. Cons Lack of a free SMS reminder module when we first implemented the software. Haven't checked back in to see if this is now available. Reason for choosing HireHop As above Review Source rS rick S. Director Events Services Used the software for: 2+ years ### "Hirehop" August 4, 2020 5.0 Great Pros How easy it is to use for hire, projects ans sales Cons Emailing from the softwear, my clients don't seem to get the mail somethings Alternatives considered [Avail](https://www.capterra.com/p/181119/Avail/) Switched from [Avail](https://www.capterra.com/p/181119/Avail/) Moving office Review Source CH Chris H. Project Manager Events Services Used the software for: 6-12 months ### "Excellent Support" August 27, 2020 5.0 Superb service and support during the integration process Pros Cloud access, easy to use, simple interface Cons Email integration via 365 is a bit flakey but that may be MS issue. Review Source Response from HireHop September 22, 2020 Hi Chris, thanks for the great review. The 365 integration is super simple, you don't need passwords, etc. just your email and that's it, the rest is all automatic. Many people expect that we need more information than just an email address, thus your flakey impression, but as with everything in HireHop, we made it as simple as possible. TM Toby M. Video technician Broadcast Media Used the software for: 6-12 months ### "QED hirehop assessment " July 18, 2022 5.0 Great except a few quirks! Pros Incredible easy to check availability of products and then adding all the equipment into the equipment list. Once the list is built it’s streamlined to go through amending discounts Cons The fact you can not delete a job. You can make it a lower priority but the jobs is still active. Review Source BM Ben M. Owner Entertainment Used the software for: 6-12 months ### "Great Product" August 4, 2020 5.0 Pros Great features, easy to set up and use, integrates with my accounting software Cons All was good. Easily transferred over from my old software. Alternatives considered [Current RMS](https://www.capterra.com/p/142401/Current-RMS/) Review Source Response from HireHop August 6, 2020 Thanks for a great review, and glad the transition went well. TW Tom W. MD Photography Used the software for: Less than 6 months ### "Best Hire Software Ever! " December 16, 2022 5.0 Pros I have used a few other software but by far this one is the best I've ever used. Easy to navigate and then the workflow is much for connivence compare to any other software that I have used. It is very fast and you can access it from anywhere ask long as you have the browser and then internet connection so it's perfect for us since we are always on the move. Cons It does whatever I need and even more so there's nothing that I would change. Review Source JH Jeremy H. Director Apparel & Fashion Used the software for: 1-2 years ### "Great product and even better customer service" August 6, 2020 5.0 The service has been second to none. They are always on hand to assist if anything goes wrong or I just need advice. Pros Its very reliable, works well and is cloud based. Cons I do not have any cons as the system does exactly what I expected Review Source DA Dom A. Company director Media Production Used the software for: 1-2 years ### "Great software" August 4, 2020 5.0 Pros Easy to use software with great support for the more in depth features. Still haven’t touched the surface. Cons Would like a better function to chase invoices. Review Source BW Bill W. Lighting and Sound Dept Entertainment Used the software for: I used a free trial ### "Excellent option for low budget rental operations" November 27, 2018 4.0 I am attempting to use the software to track the equipment in my school, what is out on loans, what is going to each show, and manage maintenance. So far so good, but I haven't had a chance to work away at that recently. Pros Excellent features and functionality, especially since the cost through the door is zero to get started, and reasonable after that. Managing inventory, rental availability, and invoicing in one cloud based software is excellent. Cons Inventory setup is very difficult in-software. The only way I could really get it started and set up was to import a csv file. The way the provided excel forms for that are quite good, but I would have rather started in the software itself. Review Source Response from HireHop August 7, 2020 Hi Bill, Thanks for the great review. We have worked our hardest to make it very easy to add stock and assets from within the HireHop. HireHop includes functionality such as letting you just scan barcodes to add assets, letting you add assets in batches that automatically assigns barcodes, and adding stock, many fields are automatically set by default to save mouse clicks. If you need any help with this, please feel free to call our free support and we would be more than happy to talk you through it. Take care FL Francis L. General Manager Media Production Used the software for: Less than 6 months ### "HireHop - 3 Months in" August 27, 2020 4.0 Pros The UI may look a little dated at first but it is packed full of features and customization options to make it work for many situations Cons It takes quite a long time to setup initially but is much quicker after this Review Source Response from HireHop September 22, 2020 Thanks for a great review. We have tried to automate as much of the setup as possible, as well as having Excel data import facilities, but we can't guess everything and unfortunately setting your company up can take an hour or more depending on your records. However, we do offer to do much of this for free for subscribed users, so many customers are up and ready well within an hour. SS Stephen S. Managing Director Mining & Metals Used the software for: 1-2 years ### "Rental software" August 4, 2020 4.0 It's a good reputable system that does exactly what it's intended Pros What I find brilliant is the support and back-up from the Hirehop team to get the system integrated into our process. Cons The overall look and feel needs modernising Review Source Response from HireHop August 6, 2020 Thanks for a great review. We are aware that the look isn't super modern, but because HireHop does so much, functionality and ease of use had to take precedence over looks. As HireHop is software, a look and feel of software was necessary, instead of making it look flashy. We will be adding even more themes than we already have in the future to add even more modern themes. Similar Products Featured