Who Uses This Software?

Tokeet is the perfect solution for property owners through to large property managers. Our innovative short-term rental software saves you time and money.


Average Ratings

34 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.99/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Tokeet
  • www.tokeet.com/
  • Founded 2015
  • Canada

About Tokeet

Tokeet is a complete solution that simplifies vacation rental management from enquiry to checkout. It has an integrated reservation manager, channel manager, website builder, and automation manager. Tokeet allows you to seamlessly handle inquiries from multiple marketing channels, keep rates and calendars synced, invoice guests, collect payments, and more


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Tokeet Features

  • Contact Management
  • Fee / Commission Management
  • Guest Reviews / Ratings
  • Housekeeping Management
  • Lead Management
  • Owner Statements
  • Payment Processing
  • Property Database
  • Reservations Management
  • Vendor Management
  • Work Order Management

Tokeet Reviews Recently Reviewed!


Looks great at the beginning

Feb 15, 2018
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Customer service is friendly. Looks user friendly. Lots of cool features (like templates), but most sites like airbnb have them anyway and I dont use them as i prefer customizing my responses.

Cons: Tokeet is nightmare. It looks great at the beginning. But when you start using it, you understand all limitations. Main reason i picked it was synchronization. It is not real time and often delayed. Sometimes even fails for days. Mobile version is worst. It doesnt update reservation. You have to search by name. Also direct messages on Tokeet give no notifications. Calendar doesnt show manually blocked events on mobile. Development team promised to fix it 6 months ago. Still nothing. SEO is bad Your website built of their limited template wont show on google. Also, when reservation is made on expedia or booking.com, calendar gets blocked but you the credit card provided is often fake And it takes time to cancel reservation, meanwhile your calendar is kept blocked unless you manually clear it up. It is very bad especially when it happens on the dates close to the current date as nobody else can book. Calendar is very difficult to work with. I m switching back to blocking calendars manually. Overall if you are a small property management or individual property owner, dont waste your money.

Worst experience ever - caused severl bookings for /night each!!!

Jan 20, 2018
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: I thought it would be a good tool to synch airbnb and booking.com. Turned out - it'amp;#39;s not! It was the worst tool ever!

Cons: It'amp;#39;s extremely difficult for me to use the GUI, it'amp;#39;s overloaded with features and I had great difficulties in finding the simplest options... Additionally - due to its error with pushing rates to booking.com I received several bookings for per night ... Never again will I use the software!

Changed my life!

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is fantastic! Whenever I have any quieries they are there by my side. This program is designed very well and has made my property mgt life so much more efficient and organized!

Cons: When I view the calendar in the app, I dislike the way the bookings are displayed as I get a little confused. Saying this there is probably a way to change this that I haven't figured out yet...

This app makes my life easier in a daily basis

Jan 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - The graphics interface is great. - Customer support is very responsive and helpful. Very good library of how-tos. - The relation price-quality is excellent. At a very minimum price, it easily maintains my propriety synched across 6 platforms - Reports are very useful, and the fact that not only it includes revenue but also expenses gives a great overview of how your propriety is performing. - It seems that there is a continuous development of the app, based on the input of users, which is great because more functions can be antecipated.

Cons: The cons are details, in view of my overall experience, but here are some improvement points: - When submitting expenses, the system should allow registering pdf of the bills and not only jpg, as most bills are nowadays sent by email in pdf format - When entering reservations from the calendar screen, the "back" button directs to inquiries and not back to the calendar (where I actually was) - Given that so much information is collected regarding guests, it would be great that reporting had a section where the audience is analysed (to help understand who is the audience, based on nationality, age groups, etc). - it's a pity that the full synchronization (via API) only works for Airbnb, booking and expedia. It would be great to add more API connection possibilities with other popular channels. - It would be awesome to add more functionality to the app, for example, seeing reportings and being able to check-in and check-out guests.

Perfect for OTA Integration with fantastic customer service

Jan 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The customer service is fantastic. They always respond, and are willing to take on board specific needs to ensure the platform runs as their users need it to.

Cons: Occasionally, there are glitches; e.g. the website builder function is great, and produces a great looking website in minutes. However, when an email is generated from within the website, it is not forwarded on automatically to email system. So, when Tokeet were informed of this, they are looking for a resolution. Very proactive.

Best Service acc software on the market

Jan 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: Easy to use, lots of handy features. Customer service if you get stuck. Reasonably priced. Great tool for cleaners.

Cons: No Customer service out of hours. Once set up, it seems hard to change settings. Ie trying to delete a rental. There have been a few blips where it doesn't sync with Airbnb. Overall a very good product.

Ana Lodges

Jan 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Great app. For us the better for rental management. We already use another software, but we change to Tokeet. The company are always improving the app, and listen our suggestions. Comparing with other software Tokeet is ok.

Great value channel manager

Jan 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The channel management side is really good. Easy to set up and configure. I do like the fact that you can automate emails, SMS & webhooks from the application, as this allows our development team to extend the system and create some more advanced features.

Cons: There aren't any cons for me. I have had a few learning issues when getting going, but other than that it's a great system.

Fairly simple to use with excellent Customer support

Jan 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and the support videos make it easy to get up and running straight away. If there are any issues or bugs in the system then the customer support team are excellent and get things sorted out with the minimum of disruption to your business.

Cons: Some of the videos have no sound, and some of the videos use technical language which it is hard for the lay person who is not a "techi" to understand.

Leading the way in property management

Jan 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: . The team are always on hand to help you with any issues . The features it offers for the price are second to none . The team are always looking to develop new features

World class

Jan 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use - value for money - problems fixed within minutes . Customer service is aswering within a few minutes .

High end product at achievable price

Jan 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Best interface so far. Great customer support. Continuously improving features. Until now i haven't had a problem that wasn't fixed in minutes.

Cons: Would like to have more API connections, the major ones are there which is more important. Manage pictures and descriptions on Tokeet.

Best-in-class by far

Jan 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: These guys run their business as true professionals and build state-of-the-art, well-designed, modern software for both web and mobile. I have evaluated over 10 vendors in this space, tested thoroughly at least 5, and found that Tokeet provided me the best-in-class solution to help me manage my properties on Airbnb and take the next step to scale the listings and drive more business through other channels. PROS: Superb mobile app with great set of features Superb calendar, with numerous ways to view reservations, check ins and check outs Simplest way for cleaning crew to view check outs within any software I've seen thus far. Web UI is modern, fresh, usable, best I've seen in this category Superb messaging automation for communication SMS triggers to guests included! Automated website for reservations is up-to-par, and above average (I've still yet to really test it out) Channel manager looks legit, although I'm only using for Airbnb at the moment Support team is very responsive, and will go to many lengths to address issues. Extras: great invoice system Payments with Stripe AND Paypal are super easy to setup. Owner Management Portal looks attractive as a feature, although I've not yet used. They have Reports too, I've not yet used. Guests management -- you can add in extras like additional emails, follow/up (i.e. star it), notes, flight info, etc.

Cons: Would be nice to see more work with their tasks for cleaning crew, to automate/sync tasks based on reservations. However, their check-out calendar day view is quite simple to view in the mobile app for the crew. The Inquiry Inbox needs some work, it doesn't stay sync'd/refreshed to new messages all the time. They also have a Messages Feed, which needs to be integrated into the Inquiry Inbox better IMO -- not sure why they are separated views. However, at least I never miss a message with both views. I was hoping to see more robust APIs, but then again, their feature list eventually was good enough such that I didn't need to write any additional API integrations calls as of yet.

Meets basic expectations but missing lots of practical points and features

Jan 03, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: + Customer service responsive
+ Basic import/export functionality works well. Also Push/Pull from Airbnb, Booking.com worked fine, Expedia had some hiccups.
+ Price point (unless there is another raise)

Cons: - Customer service does not solve all the issues and give timely feedback if solved
- Critical problems occur (rate push, calendar synch) and you do not get a system notification
- Only Stripe and Paypal payment options. Stripe is now charging fees for refunds, not usable
- SMS sending feature cannot process the answers back
- Cannot import any booking details from VRBO and Tripadvisor except the date and guest name.
- User interface is missing basic practicalities, so you need to click many times to land somewhere.
- Website is not secure, all passwords etc are transmitted unsecurely (no HTTPS)
- Cannot import the correct booking price seen by the guest from Airbnb and Booking.com

Helpful app

Dec 25, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I run a small business with short term rented apartments and I¿m totally new and self thought in the field. I studied several CM before and Tokeet seemd as the most complete solution. The second alternative was Ibelsa but Tokeet interface seemed more accessible. So the pros: 1. Good integration with Airbnb 2. Payment and invoice integrated 3. Some level of automation 4. A satisfactory web site builder (you need to have programator skills to achieve better resaults. 5. Very good 24/7 support 6. The app is improving constantly

Cons: 1. Lack of a PMS module 2. Poor integration with Booking.com - the reservations sync is good but messaging with guests in app doesn¿t work properly/ guess is also a Booking problem since the architecture of the platform is obsolete) 3. Not enough automation - lack of accès control module 4. Some features in the app are not very clear at the first sight

Saves me time and great customer service

Dec 23, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use. Great customer service - very quick to respond. I like the integration with Stripe and Paypal. It makes payment collection very easy. Automation feature. This saves me lots of time with emails to welcome guests, request reviews etc.

Cons: A few technical issues, but they work hard to fix them. Annoying I can't upload a logo for invoices etc unless I want to upgrade to the next level which my business does not need.

Enterprise-level Application for a Consumer Budget

Dec 22, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I decided to go with Tokeet for my business after months of reviewing, testing, and critiquing between 20-30 different major and minor players in the vacation rental PMS space. What we found was that Tokeet offered an immense amount of functionality that fit exactly what we were looking for, at a price significantly below any of their real competitors. There is an immense level of customization that can be setup for each property, and to-date we have been very happy with their channel management for what amounts to hundreds of interconnected listings in our portfolio.

Cons: I have found that there is an immense level of configuration necessary to really get the best out of Tokeet - many processes that, in competing PMS platforms, are very turnkey to setup require much more work to reach equivalent functionality in Tokeet. With that said, that configuration allows for far more customization, and so those turnkey setups in other platforms are not the best fit for everyone. Regardless, the company provides a comprehensive library of help articles and videos to get everything configured exactly the way that you need - and customer support is immediately responsive to any inquiry we've had - so it's just a matter of taking the time. A Spanish version would be very helpful for us, in particular, given that many of our property owners are based in Spain - I'm told that this can be expected in 2018, though.

Great product

Dec 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexible, shareable, good customer service response time, it allows me to operate like a full service property, I am able to grow and expand seamlessly.

Cons: I cannot think of anything specific that I do not like, it takes a while to get familiar with the interfaces, but when compared to similar products it was an easy decision to make.

Excellent responsive team who take on our suggestions to develop the technology further

Dec 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The interface is very easy to use and easy to navigate compared to others who haven't moved on from the last century. Tokeet are very responsive to the needs of their users and ask us for our opinions and suggestions all the time which shows their commitment to customer satisfaction. Really hope that they keep the small community feel even though they are rapidly expanding.

Cons: The app is developing so fast that I feel as though I am being left behind a bit and not using all of the functionality. More training videos would help. Some topic specific webinars wouldn't go amiss either. The Live Chat can vary between really quick and responsive to very slow and long winded as you wait for an answer that is trickled out over a couple of hours. More staff seem to have improved this recently though.

Easy to use and great customer support;

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like the ease of use when setting up new properties; the support team listen to us, the users, and are always striving to ensure we have access to a channel manager that meets the needs of a constantly evolving market. Highly recomned Tokeet as a channel manager

Cons: It would be good if it synched automatically with more OTAs but this isnt really an issue as the overall product is excellent

Easy to use and affordable

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Support team is always there when you need them and I¿m always satisfied with their support. They answer my email right away.

Cons: Sometimes there are questions that are not in their Q&A portion but you can always email them so its not really a problem for me

We highly recommend Tokeet

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support is great. I've never had any problems with the app Interface is very easy to use and understand. Tokeet are always looking to grow and develop their product

Invest some time to learn, and it saves you time. It could save time more though.

Oct 25, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: - Integration with Stripe saves the customer credit card details from Booking.com and Expedia so that you can charge them from Stripe however you want. I have seen instances that card was not saved, they claim that the card was not valid. If that is the case, that is great as most Booking/Expedia customers do not leave a valid card!

Cons: These are not Cons, but I would expect a few more functionalities for perfection

- Small navigation functionalities matter a lot. To update pricing, you need to click 3-4 times to go to correct place.
- Ability to pass a door code (entered into the booking)to guests in a template, even integration with door code generation websites
- Monitored SMS number so that it can get guest's answer to text back to my inbox
- Send an email or text to guests without a requirements of template, from various screens like booking list, guest list etc.

Overall: I am trying to save some time from managing my 3 vacation rentals. It helps me automate emails, texts to guests, set reminders for myself and housekeepers. Payment processing is also a plus.

really short and bad experience Double bookings take care

Oct 12, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: the website looks great and very professional. These guys are verified with booking.com and airbnb which makes them rare on the market. the software seems at beginning pretty simple but this need to be prooved

Cons: The synchronization is simply not working properly. It skipped bookings which were not from booking .com and ignoring bookings from airbnb. Within 1 hour I got 2 double bookings and while contacting the support nobody cares or thinks to help you.

Overall: lots of headache exept from that it should help making less work

Great marketing but disappointing product

Oct 06, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Nice website - good marketing - a really decent user interface and adequate user support and documentation.

Cons: We got excited when looking at the homepage and it all looked like a product offering a lot of the features we needed. In the end though the site is very procedural and requires a lot of data entry, some of the connections to other softwares are not active or do not work correctly. The channel manager is pretty weak and does not allow proper synchronisation of most of the data, and lacks many of the channels we need to expand our business. Probably an ok tool for somebody who wants to spend little and manages up to 3 or 4 properties, but nowhere near the enterprise-class software we need to grow our business and automate our processes.

Potentially brilliant App flawed in multiple ways.

Aug 02, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Cons: First upon registering for my trial I hit immediate roadblocks. I use Stripe and PayPal, but Tokeet requires a plan to use either of these. A free trial should not be limited, my understanding of a free trial is to test all of the Apps functionality. Secondly, I was unable to really manage my account properly while using the free trial. I completed an automated import from AirBnb of my listings. I was unable to remove 4 of the unused listing due to a message Unable to delete rental. This rental has associated inquiries and had a total of 6 listings. Basically 2 active and 4 inactive, which I could not remove. Third, I was constantly forced to add my credit card and select a paid plan, I was unable to remove rentals, I was unable to reduce my listing quantity from 6 to 2 and pay the designated amount for my listing quantity. Lastly, after all of the above nonsense, I figured I would just delete my account completely. I can report it is simply NOT possible to delete your account. They still force you to add a credit card and select a plan just to access my account info and remove my account. All of the above just makes me wonder about this company. And requests to customer service did not pan out.

Love tokeet

Apr 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The format, reservation manager, automatic messages, website

Cons: As they are building occasionally glitchy

Overall: I was told from competitors that I should avoid tokeet and I am so pleased I didn't listen. Many of the other companies just didn't have everything that I was looking for. If they have a great website they lacked the reservation system and if they had a great reservation system it lacked a website capability. I also like being part of a growing company that is right there to help me as I grow mine. It took time getting set up and some of the tips and helpful steps aren't always written for a beginner but I just ask for help and they are always their to assist me. I can now have all my reservations flow through tokeet, immediately send rental agreement and welcome letters. I have been using their system since January and it is only improving everyday. I have now been able to set up a payment gateway to allow website bookings and bookings through booking.com. I tested many options prior and this fit the bill.

Superb! I tried them all before settling with Tokeet

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Cost, active dev team, good product

Cons: some limitations. historically had bugs. vacation branding!...we're not just vacations

Overall: I can't recommend this enough! Nothing competes at this price point and this is actually this competes with competitors ten times more expensive!

First of all you have an full access trial to try everything out...no silly limitations except you cant link stripe before paying. Full API to airbnb as well as booking.com and stripe (Xero soon) is another thing this has going for it.
Live support makes working things out quick and easy...they're always fast to respond. Furthermore I love that its an active dev team so when you ask for something that isn't yet possible they give you a timeline for implementing it (assuming they agree it'd be a cool feature to have)

Theres a lot more than initially meets the eye, this is very capable software that is improving all the time. Although not the most comprehensive I tried, for the money vs features ratio this beats everything else hands down!

Recommendations to other buyers: its really good

Great customer support

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use

Cons: I'd like the expenses to be able to keep a photo of my receipt. Coming soon I understand.

Overall: The ease of use of this application is brilliant but the customer service is better. Very pleased. Thank you guys.

Affordable and reliable channel manager with many capabilities

Jan 25, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been using Tokeet for 4 rentals. It is fully integrated with the main booking platforms and the integrations work perfectly. I took me a while to set everything up as I wanted but the customer support was always helpful and responsive.
Value for money is just great considering that you can:
- integrate every booking platform I can think of
- send invoices and update payments status
- create your own website with real time availability
- send/receive messages from it instead of using the channels
- create different rate categories and push them to different channels.
I only have good words for this software as it help me developing my business towards a far superior level.

What I would personally improve is the mobile app and the possibility to include the cleaning fee in the rates but I am fully satisfied with this product.

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Jan 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Sep 19, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support