Who Uses This Software?

Tokeet is the perfect solution for property owners through to large property managers. Our innovative short-term rental software saves you time and money.


Average Ratings

78 Reviews

  • 3.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $9.99/month
    See pricing details
  • Pricing Details
    Pricing based on number of rentals. No commissions or per-booking fees.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Tokeet
  • www.tokeet.com/
  • Founded 2015
  • Canada

About Tokeet

Tokeet gets your vacation rental more bookings from Airbnb, Expedia, Booking, HomeAway, VRBO and other sites. Tokeet users see their bookings increase 25% once they start using the service. Tokeet is a complete solution that simplifies vacation rental management from enquiry to checkout. It has a reservation manager, channel manager, website builder & more. Tokeet allows you to seamlessly handle inquiries from multiple marketing channels, keep rates and calendars synced and collect payment.


Tokeet Features

  • Contact Management
  • Fee / Commission Management
  • Guest Reviews / Ratings
  • Housekeeping Management
  • Lead Management
  • Owner Statements
  • Payment Processing
  • Property Database
  • Reservations Management
  • Vendor Management
  • Work Order Management

Tokeet Reviews Recently Reviewed!


Horrible Customer Support

Sep 13, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money

Pros: Tokeet does one thing well (not great) that is calendar synchronization. The other pro would be that the pricing is flat and reasonable for what it is, an online calendar that syncs. The API works consistently and if you go into this assuming that you are just paying for a calendar sync functionality and you can make everything else work with your own code, this could be a good choice.

Cons: Customer support is completely useless. Any question that they can't answer copying and pasting from their help documents gets sent to a secondary tier of customer support. In nearly a year of use none of the many questions I've made that have been sent to this secondary tier of support have been answered. Nothing else besides the calendar works reliably. Once a booking is made you can't change the price in the system, it always defaults to the price you set when first creating the inquiry. Data feeds are a mess, with some of them being totally useless because of the bugs. The data feed help documents are plain wrong. I've found many mistakes in them. Reports cant handle reservations that go in between months. So if a reservation is from the 27/08 till 4/09 when you look at September those few days figure unoccupied and August shows up with something like 110%. All of the reports are broke, I will avoid further examples. Its not coded in UTF-8 so anything besides the English alphabet breaks their chat features. The clocks think the first hour of the day is 24:00 rather than 00:00. (I am not making this up) The mobile app takes a year to load even in an IphoneX or a pixel 2. There are other issues with the app. No bug fixing, none. They said they were going to post an update with bug fixes every Wednesday. It lasted a whole 2 weeks before they missed one. One of the shadier things they do is they don't allow anyone to comment on their blog so you cant see any kind of discussion around their software. Avoid unless you are very hands on and like to code.

Promising but VERY Disappointing

Mar 02, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

5 / 5
Customer Support

1 / 5
Value for Money

Pros: Aside from my primary job listed here, my husband and I own two cabins that we rent out as nightly rentals. We use all of the normal channels and were attracted to Tokeet because it looked like it would have the functionality that we need in connecting those channels to track our reservations in one place. Our first impression was good. Setting the cabins up and connecting the channels (Booking.com, VRBO, etc) was super easy. The import/export and/or syncing from the channels seem to work as advertised and makes it appear to be a super promising solution for anyone managing reservations across multiple channels. Probably the BEST thing about Tokeet is that the Customer Support Staff is SUPER responsive. They're located all over the world, so you can get an answer at any hour of the day. They try to help when they can.

Cons: Our cabins are primarily busy throughout the summer. All told, we're not taking a ton of reservations right now and because of that, we weren't able to really give Tokeet's features a serious 'test' of capabilities during the 14-day trial. At the beginning of the trial, it was immediately clear to me that Tokeet lacked basic functionality in how the system handles 'Tax' calculations. If you assign a tax, will be applied to ALL rentals. For us, some rentals are taxable and others (rentals to the government) aren't. That would be fine if it allowed me to edit amounts after the fact (perhaps on the Booking Details page), but the system doesn't allow any editing of tax numbers. Even if the tax fields allowed editing, it doesn't seem that the Reports tab has any specific tax report. We got through the trial, figured out some workarounds to the Tax problem, and decided to purchase the annual membership because the channel integrations still made it an attractive option for us. Within a week of purchasing it, we had a slew of reservations roll in and we got to put it to the test a bit more. Many of our reservations book months ahead and we only require a deposit to hold the reservation and then we take the balance of the transaction upon check-in. Tokeet has no way for us to enter a flat rate or percentage deposit. We can only mark the invoices as PAID, UNPAID, or CANCELLED. A SUBMIT PAYMENT option would be all that it needs. Customer Service suggested that we create separate invoices for separate payments, despite the fact that partial payments are available for guests to select if they click an invoice link and pay directly from the invoice page. That shortcoming (on top of the TAX field problems) was the deal breaker for us. We had literally been paid members for about a week and we reached out to Customer Service to request a cancellation and a refund of some sort. Customer Service informed us that they don't do refunds and that we're stuck paying it. I do not recommend this program to anyone. It's a shame that such a quick, responsive Customer Service team is being wasted on a program that falls short in the areas that matter the most. I didn't get the impression that our concerns were put forth towards developing Tokeet into the solution that it really could be. It's a shame because Tokeet is very close to being a truly viable and attractive solution. Instead, it feels that they may have just created a shiny, attractive mock-up that they can hook people to pay for and then they aren't willing to stand by it by having a reasonable refund policy or really turning-the-screws on their developers to start working on their shortcomings.

Vendor Response

by Tokeet on April 02, 2018

Thank you for taking the time to write your review; we really appreciate your feedback.

Through 2018, we are working on a set of enhancements to our payments and invoice options. Today, you can specify taxes at the property level, or for individual invoices. We also offer an integration with Stripe and PayPal that allows you to charge guests directly in Tokeet.

Also thanks for a shoutout to our world-class Customer Success team! The team is available 24 hours a day on live chat and email, as well as via our daily "Tokeet Academy" webinars.

We will take the time to learn and improve based on your feedback. Thank you and we hope to be of help in the future!

Best-in-class by far

Jan 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: These guys run their business as true professionals and build state-of-the-art, well-designed, modern software for both web and mobile. I have evaluated over 10 vendors in this space, tested thoroughly at least 5, and found that Tokeet provided me the best-in-class solution to help me manage my properties on Airbnb and take the next step to scale the listings and drive more business through other channels. PROS: Superb mobile app with great set of features Superb calendar, with numerous ways to view reservations, check ins and check outs Simplest way for cleaning crew to view check outs within any software I've seen thus far. Web UI is modern, fresh, usable, best I've seen in this category Superb messaging automation for communication SMS triggers to guests included! Automated website for reservations is up-to-par, and above average (I've still yet to really test it out) Channel manager looks legit, although I'm only using for Airbnb at the moment Support team is very responsive, and will go to many lengths to address issues. Extras: great invoice system Payments with Stripe AND Paypal are super easy to setup. Owner Management Portal looks attractive as a feature, although I've not yet used. They have Reports too, I've not yet used. Guests management -- you can add in extras like additional emails, follow/up (i.e. star it), notes, flight info, etc.

Cons: Would be nice to see more work with their tasks for cleaning crew, to automate/sync tasks based on reservations. However, their check-out calendar day view is quite simple to view in the mobile app for the crew. The Inquiry Inbox needs some work, it doesn't stay sync'd/refreshed to new messages all the time. They also have a Messages Feed, which needs to be integrated into the Inquiry Inbox better IMO -- not sure why they are separated views. However, at least I never miss a message with both views. I was hoping to see more robust APIs, but then again, their feature list eventually was good enough such that I didn't need to write any additional API integrations calls as of yet.

Vendor Response

by Tokeet on April 02, 2018

Thank you Jason for your great review and partnership! We are committed to making Tokeet the best vacation rental platform in the market today. We have been hard at work on a series of exciting additions and products--which we will start to roll out throughout 2018.

Tokeet is very sold property and channel management system with plenty of potential to improve and expand further

Mar 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Customer Service is amazing API Connections to Airbnb, Booking.com, Expedia.com and soon Homeaway works well Automation Tools are time savers Billing/Invoicing and Stripe/Paypal integration Tokeet is a powerful tool, but a bit raw and needs more development effort from developers to make proper. It has plenty of potential, but there are also some drawbacks: -Website templates are limited and booking and viewing properties on mobile is hard to impossible; -SEO support for website doesn't exist, but will be developed in 2018 sometime; -Mobile version of Tokeet requires tweaking to make it workable and more user friendly, there are a few bugs such as manual blocked events are not shown on mobile version, etc; -Alert system exist, but synchronization might be off on channels without any indication of the same on Tokeet's interface, unless someone will do quite a few clicking around. This is not right. Simply dangerous practice that might trigger double bookings; Customer support is top notch and amazingly efficient. Help system is good, but not updated with recent changes. For now we are moving away from Tokeet web templates for now and into wordpress + tokeet widgets and hoping that changes requested and bugs/issue will be addressed promptly. We will update review as things will change/progress or not.

Cons: SEO hooks/tools are missing, but there are plans to add in 2018 Web Templates needs to be updated/improved, especially on mobile Mobile App is hard to use Written by using an outdated technology Angular Critical issue indication needs to be improved Submitted tickets/development items should have tracking info and deadline set (if possible)

Does what I want it to do and then some

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have one property with 5 units and I currently am listed on airbnb, vrbo, booking.com. With Tokeet, I feel much more confident about adding more channels and being able to keep up. I can't say yet that I'm earning more with it, but assuming multiplying channels is going to lead to increased occupancy, it should just be a matter of time. The APIs and calendar syncing with ICS calendars has been great for me. That was one of my biggest concerns and it has been working great. If calendar syncing was the only thing i was getting out of Tokeet, I would still continue to subscribe. The HELP is wonderful. For someone new to channel management, it made it much easier to get going and start using it meaningfully. I previously had Hotelrunner through Wix and it was dreadful; I can't imagine where I would end up had I kept going with that. By contrast, Tokeet help is meticulous and consistent; it is actually helpful, up to date, and you can get an answer on-the-fly from a live person via chat. I did sign up for the advanced webinar earlier on and no one showed up, but I didn't really feel like I needed it with the availability of such great self-serve support. The INTERFACE is clean and navigable. It's pretty easy to find things and the logic is followable. There have been a couple times where something didn't work or a feature I wanted wasn't available, but nothing earth shattering and some things either got fixed or fixed themselves. The ios APP is great. I suppose it depends a lot on what a person needs, but I like to use it for checking availability and it is great. I've never had it crash. Tokeet is obviously a well-thought-out product and I look forward to using it more and more.

Cons: The learning curve is steep, but that just is what it is. I haven't used all of the features but I look forward to learning and growing as I continue to use it. I have no plans to look at anything else.

Looks great at the beginning

Feb 15, 2018
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Customer service is friendly. Looks user friendly. Lots of cool features (like templates), but most sites like airbnb have them anyway and I dont use them as i prefer customizing my responses.

Cons: Tokeet is nightmare. It looks great at the beginning. But when you start using it, you understand all limitations. Main reason i picked it was synchronization. It is not real time and often delayed. Sometimes even fails for days. Mobile version is worst. It doesnt update reservation. You have to search by name. Also direct messages on Tokeet give no notifications. Calendar doesnt show manually blocked events on mobile. Development team promised to fix it 6 months ago. Still nothing. SEO is bad Your website built of their limited template wont show on google. Also, when reservation is made on expedia or booking.com, calendar gets blocked but you the credit card provided is often fake And it takes time to cancel reservation, meanwhile your calendar is kept blocked unless you manually clear it up. It is very bad especially when it happens on the dates close to the current date as nobody else can book. Calendar is very difficult to work with. I m switching back to blocking calendars manually. Overall if you are a small property management or individual property owner, dont waste your money.

ABSOULTELY AWFUL. AVOID AT ALL COSTS

Mar 27, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: This is an awful system and the 'support' team are unhelpful to say the least. We have had a number of double bookings as a result of Tokeets incompetence. The staff totally wash their hands of any responsibility and their stock answer when they get it wrong - very wrong by allowing a number of double bookings - is that the customer is free to leave if they are unhappy with the service. Please avoid this company as they are certainly not fit for purpose.

Overall: There are no pro's as they do not deliver. This is an absolutely horrendous system. There is no telephone number to speak to anyone when there are problems (with a very poor system) and the support staff who are only available on web chat wash their hands of any problems.

Vendor Response

by Tokeet on April 02, 2018

Thank you for taking the time to write your review; we really appreciate your feedback. Double bookings should not occur, as long as channel connections are properly connected.

Our Support team is available to work with you on the issue 24 hours a day on live chat and email, as well as a daily "Tokeet Academy" webinar. Phone support is also available, especially for bigger customers of Tokeet.

I am sorry you had a negative experience; we will take the time to learn and improve based on your feedback.

This app makes my life easier in a daily basis

Jan 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - The graphics interface is great. - Customer support is very responsive and helpful. Very good library of how-tos. - The relation price-quality is excellent. At a very minimum price, it easily maintains my propriety synched across 6 platforms - Reports are very useful, and the fact that not only it includes revenue but also expenses gives a great overview of how your propriety is performing. - It seems that there is a continuous development of the app, based on the input of users, which is great because more functions can be antecipated.

Cons: The cons are details, in view of my overall experience, but here are some improvement points: - When submitting expenses, the system should allow registering pdf of the bills and not only jpg, as most bills are nowadays sent by email in pdf format - When entering reservations from the calendar screen, the "back" button directs to inquiries and not back to the calendar (where I actually was) - Given that so much information is collected regarding guests, it would be great that reporting had a section where the audience is analysed (to help understand who is the audience, based on nationality, age groups, etc). - it's a pity that the full synchronization (via API) only works for Airbnb, booking and expedia. It would be great to add more API connection possibilities with other popular channels. - It would be awesome to add more functionality to the app, for example, seeing reportings and being able to check-in and check-out guests.

Great way to track all bookings from Airbnb/

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tokeet pulled all of my manual processes into one view, and has given me the ability to have one clear view of the business. I am running 4 properties and want to grow that number, and this would not be possible without Tokeet. Tokeet can show me with one view what's on for the day/week/month, look at rates, change rates and push out to AirBnb, Stayz, Bookings.com, Expedia and many more. Once set up its easy to use. I have not had any issues I used to have with double bookings, and I love to look at the sales graphs and P&L's, showing how the business is tracking.

Cons: First issue for me was working out how to say Tokeet! Very few cons as the issues I have had are from other parties, I had some trouble with credit card payments in Tokeet, but this turned out to be Stripe (the credit card provider) not having my merchant facility set up for the accommodation category. I also had a time where the system disconnected from Airbnb, but this can be AirBnb fault, not Tokeet, so Tokeet has the ability to set up an email or text should this become disconnected. (it has not happened again anyway) Highly recomend Tokeet

Enterprise-level Application for a Consumer Budget

Dec 22, 2017
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I decided to go with Tokeet for my business after months of reviewing, testing, and critiquing between 20-30 different major and minor players in the vacation rental PMS space. What we found was that Tokeet offered an immense amount of functionality that fit exactly what we were looking for, at a price significantly below any of their real competitors. There is an immense level of customization that can be setup for each property, and to-date we have been very happy with their channel management for what amounts to hundreds of interconnected listings in our portfolio.

Cons: I have found that there is an immense level of configuration necessary to really get the best out of Tokeet - many processes that, in competing PMS platforms, are very turnkey to setup require much more work to reach equivalent functionality in Tokeet. With that said, that configuration allows for far more customization, and so those turnkey setups in other platforms are not the best fit for everyone. Regardless, the company provides a comprehensive library of help articles and videos to get everything configured exactly the way that you need - and customer support is immediately responsive to any inquiry we've had - so it's just a matter of taking the time. A Spanish version would be very helpful for us, in particular, given that many of our property owners are based in Spain - I'm told that this can be expected in 2018, though.

Ease of Use and Customer Support Won me over

Feb 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Some of the many things I love about Tokeet is that everything in the system was super easy to learn. Between the chat help and the articles I managed to integrate everything just the way I wanted it, with extreme ease. Things that had taken days to get customer support to help with on another channel managers were instantaneous on Tokeet. I managed to get Airbnb up without even realizing I had done it. And then Booking.com took a little more effort, but was still amazingly easier than with my previous Channel manager. Another huge plus is the way that tokeet and stripe integrate, it's absolutely beautiful and gives you the control you need at your fingertips to make changes in seconds. My absolute favorite thing about Tokeet, is the App for my phone!! Before, if I was away from my computer for whatever 500 reasons I would be in the STR world, I had to go back and forth between booking channels to answer my guests. With the Tokeet App, I can delete the booking channel apps from my phone and just answer my guest on ONE app!! That is also VERY easy to use. Thank you Tokeet for giving me hours of my day back!!!

Cons: The only thing I can complain about was that,as easy as it was to set up, it was a bit time consuming. However when you try to do anything with multiple listings in this business, it does get a little time consuming.

Meets basic expectations but missing lots of practical points and features

Jan 03, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: + Customer service responsive

+ Basic import/export functionality works well. Also Push/Pull from Airbnb, Booking.com worked fine, Expedia had some hiccups.

+ Price point (unless there is another raise)

Cons: - Customer service does not solve all the issues and give timely feedback if solved

- Critical problems occur (rate push, calendar synch) and you do not get a system notification

- Only Stripe and Paypal payment options. Stripe is now charging fees for refunds, not usable

- SMS sending feature cannot process the answers back

- Cannot import any booking details from VRBO and Tripadvisor except the date and guest name.

- User interface is missing basic practicalities, so you need to click many times to land somewhere.

- Website is not secure, all passwords etc are transmitted unsecurely (no HTTPS)

- Cannot import the correct booking price seen by the guest from Airbnb and Booking.com

Vendor Response

by Tokeet on April 02, 2018

Thank you for taking the time to write your review; we really appreciate your detailed feedback. As we plan our product roadmap for 2018, we plan on addressing many of your product enhancement requests, for example: two-way API with Homeaway and Flipkey; an enhanced messaging system; advanced Automations.

Tokeet is already available on full secure protocol at https://app.tokeet.com/.

Our Support team is available to work with you 24 hours a day on live chat and email, as well as a daily "Tokeet Academy" webinar. Thanks again; we will take the time to learn and improve based on your feedback.

Potentially brilliant App flawed in multiple ways.

Aug 02, 2017
1/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money

Cons: First upon registering for my trial I hit immediate roadblocks. I use Stripe and PayPal, but Tokeet requires a plan to use either of these. A free trial should not be limited, my understanding of a free trial is to test all of the Apps functionality. Secondly, I was unable to really manage my account properly while using the free trial. I completed an automated import from AirBnb of my listings. I was unable to remove 4 of the unused listing due to a message Unable to delete rental. This rental has associated inquiries and had a total of 6 listings. Basically 2 active and 4 inactive, which I could not remove. Third, I was constantly forced to add my credit card and select a paid plan, I was unable to remove rentals, I was unable to reduce my listing quantity from 6 to 2 and pay the designated amount for my listing quantity. Lastly, after all of the above nonsense, I figured I would just delete my account completely. I can report it is simply NOT possible to delete your account. They still force you to add a credit card and select a plan just to access my account info and remove my account. All of the above just makes me wonder about this company. And requests to customer service did not pan out.

An absolute nightmare

Oct 14, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: It seemed to have a good balance of features and price.

Cons: Have used Tokeet for about half a year but we definitely cannot recommend it for managing different channels. Constantly loosing connections and automatically spamming our homeowner's accounts on email because of it. The interface and functionality you get for the price can seem appealing at first, but the software is poorly designed on the back-end to the point of it being unusable.

When you realise that problems run deep and that these are not temporary glitches, you reach out for the customer support on chat to receive copy/paste templated answers that drive you crazy. Their support chat manages somehow to be a far worse experience than a chatbot, not sure how is this even possible. No one in the team has ever been authentically interested in fixing our issues but they keep constantly launching new features without fixing their core ones.

Overall: Bad software, bad support team and you will loose your patience together with your money. AVOID!

Excellent responsive team who take on our suggestions to develop the technology further

Dec 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface is very easy to use and easy to navigate compared to others who haven't moved on from the last century. Tokeet are very responsive to the needs of their users and ask us for our opinions and suggestions all the time which shows their commitment to customer satisfaction. Really hope that they keep the small community feel even though they are rapidly expanding.

Cons: The app is developing so fast that I feel as though I am being left behind a bit and not using all of the functionality. More training videos would help. Some topic specific webinars wouldn't go amiss either. The Live Chat can vary between really quick and responsive to very slow and long winded as you wait for an answer that is trickled out over a couple of hours. More staff seem to have improved this recently though.

Helpful app

Dec 25, 2017
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I run a small business with short term rented apartments and I'm totally new and self thought in the field. I studied several CM before and Tokeet seemd as the most complete solution. The second alternative was Ibelsa but Tokeet interface seemed more accessible. So the pros: 1. Good integration with Airbnb 2. Payment and invoice integrated 3. Some level of automation 4. A satisfactory web site builder (you need to have programator skills to achieve better resaults. 5. Very good 24/7 support 6. The app is improving constantly

Cons: 1. Lack of a PMS module 2. Poor integration with Booking.com - the reservations sync is good but messaging with guests in app doesn't work properly/ guess is also a Booking problem since the architecture of the platform is obsolete) 3. Not enough automation - lack of accès control module 4. Some features in the app are not very clear at the first sight

The worst support staff EVER & a VERY bad product

May 09, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The product & sales pitch looks good. The product offers a lot, but delivers very little. If it actually did what it claimed to do, it would be a great product. It claims to be a Channel Manager, but can not even keep channels active.

Cons: The App & sales video promises a lot, but delivers very little. The Mantra of the support guys is to just ignore the problems you are having, that it doesn't matter. The App is incapable of maintaining the live connections to all the different channels & within days channels have to be re-added or reverified. You contact support & the support guys are useless. The website even gets flagged up as a Security risk by Safari & the support guys just tell you to ignore that too. Every time I raise a problem I get temporary fixes that involves me doing all the work, in order to work around inherent bugs in the system & before the problems are even solved the support team are messaging me to tell me they are "closing the support tickets". I have contacted them to tell them not to do that & they just ignore their customers. AVOID THIS PRODUCT AT ALL COSTS, DO NOT WASTE YOUR MONEY OR YOUR TIME. THEY DO NOT CARE YOU HAVE A BUSINESS TO RUN.

Great marketing but disappointing product

Oct 06, 2017
2/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Nice website - good marketing - a really decent user interface and adequate user support and documentation.

Cons: We got excited when looking at the homepage and it all looked like a product offering a lot of the features we needed. In the end though the site is very procedural and requires a lot of data entry, some of the connections to other softwares are not active or do not work correctly. The channel manager is pretty weak and does not allow proper synchronisation of most of the data, and lacks many of the channels we need to expand our business. Probably an ok tool for somebody who wants to spend little and manages up to 3 or 4 properties, but nowhere near the enterprise-class software we need to grow our business and automate our processes.

Vendor Response

by Tokeet on April 02, 2018

Thank you for taking the time to write your review; we really appreciate your feedback.

Our channel partnerships are described in more detail here: http://help.tokeet.com/channel-manager/tokeet-channel-manager-overview

As we plan our product roadmap for 2018, we expect to add multiple new API partnerships, as well as several best-of-breed products that will really add value to your vacation rental business.

Thanks again for your feedback!

Keeps me organized

Jul 24, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customer service is very good. I generally like the way the program works, and feel confident that my bookings will not disappear

Cons: There are many steps to input a unit and it is for me quite confusing when it comes to the API, adding accounts, etc. There are few user items that are frustrating but not the end of the world. One in particular is that you cannot group units the way you want, it is only alphabetically. When you are working with dates, if you click back, it takes you back to todays date, it would be nice to stay at the dates you are working with.

Worst experience ever - caused severl bookings for /night each!!!

Jan 20, 2018
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: I thought it would be a good tool to synch airbnb and booking.com. Turned out - it'amp;#39;s not! It was the worst tool ever!

Cons: It'amp;#39;s extremely difficult for me to use the GUI, it'amp;#39;s overloaded with features and I had great difficulties in finding the simplest options... Additionally - due to its error with pushing rates to booking.com I received several bookings for per night ... Never again will I use the software!

Vendor Response

by Tokeet on April 02, 2018

Thank you for taking the time to write your review; we really appreciate your feedback.

We understand that there is a learning curve in learning a new platform; it gets easier each time after initial setup. Here's a great article on best practices around pushing rates to Booking.com: http://help.tokeet.com/channel-manager/booking-com/pushing-rates-to-bookingcom

Our Support team is available to work with you on the issue 24 hours a day, on live chat and email, as well as a daily "Tokeet Academy" webinar.
Thank you again for your feedback.

Invest some time to learn, and it saves you time. It could save time more though.

Oct 25, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: - Integration with Stripe saves the customer credit card details from Booking.com and Expedia so that you can charge them from Stripe however you want. I have seen instances that card was not saved, they claim that the card was not valid. If that is the case, that is great as most Booking/Expedia customers do not leave a valid card!

Cons: These are not Cons, but I would expect a few more functionalities for perfection

- Small navigation functionalities matter a lot. To update pricing, you need to click 3-4 times to go to correct place.

- Ability to pass a door code (entered into the booking)to guests in a template, even integration with door code generation websites

- Monitored SMS number so that it can get guest's answer to text back to my inbox

- Send an email or text to guests without a requirements of template, from various screens like booking list, guest list etc.

Overall: I am trying to save some time from managing my 3 vacation rentals. It helps me automate emails, texts to guests, set reminders for myself and housekeepers. Payment processing is also a plus.

Perfect for OTA Integration with fantastic customer service

Jan 15, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is fantastic. They always respond, and are willing to take on board specific needs to ensure the platform runs as their users need it to.

Cons: Occasionally, there are glitches; e.g. the website builder function is great, and produces a great looking website in minutes. However, when an email is generated from within the website, it is not forwarded on automatically to email system. So, when Tokeet were informed of this, they are looking for a resolution. Very proactive.

Worst Channel manager

Jul 02, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: well they have a chat support. Which is good. But some channel managers who does not have chat support has their product delivering what you need.

Cons: well I have used many channel managers but never seen a channel manager that have simply got their functionalities wrong. I tried to delete existing listing, I could not, I tried to merged airbnb listing with tokeet, I could not. I had to refer their help guides or get them in chat which costed extra long hours to get a simple thing done. I am seasoned user of STAAH, Little hotelier and my allocator hence I beleive I have a pretty good knowledge in room mapping, rate plans and listings

Capterra loader

Awful customer service, lots of problems

Apr 12, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: They have a very aggressive ad campaign and that is what got us on board in the first place. So fair play to them.

Cons: Awful customer service, it's only available mon - fri when running vacation rentals is 7 days a week.

They are having issues with Airbnb currently causing multiple accounts to get disconnected from their Airbnb channel. I might add that they do not even tell you if you get disconnected so you are open to double bookings etc. You ask them whats wrong and they don't answer, they give you useless help. The software has potential but it seems to me as if it's still in the development stage! AVOID AVOID AVOID.

Easy to use and great customer support;

Dec 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like the ease of use when setting up new properties; the support team listen to us, the users, and are always striving to ensure we have access to a channel manager that meets the needs of a constantly evolving market. Highly recomned Tokeet as a channel manager

Cons: It would be good if it synched automatically with more OTAs but this isnt really an issue as the overall product is excellent

Great value channel manager

Jan 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The channel management side is really good. Easy to set up and configure. I do like the fact that you can automate emails, SMS & webhooks from the application, as this allows our development team to extend the system and create some more advanced features.

Cons: There aren't any cons for me. I have had a few learning issues when getting going, but other than that it's a great system.

really short and bad experience Double bookings take care

Oct 12, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: the website looks great and very professional. These guys are verified with booking.com and airbnb which makes them rare on the market. the software seems at beginning pretty simple but this need to be prooved

Cons: The synchronization is simply not working properly. It skipped bookings which were not from booking .com and ignoring bookings from airbnb. Within 1 hour I got 2 double bookings and while contacting the support nobody cares or thinks to help you.

Overall: lots of headache exept from that it should help making less work

Vendor Response

by Tokeet on April 02, 2018

Thank you for taking the time to write your review! We really appreciate your feedback. Double bookings should not occur, as long as channel connections are properly connected.

Our Support team is available to work with you on the issue 24 hours a day on live chat and email, as well as a daily "Tokeet Academy" webinar. Phone support is also available, especially for bigger customers of Tokeet. We will take the time to learn and improve based on your feedback, thanks again.

Excellent service and support

Jul 03, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tokeet is an excellent channel manager and has improved with development over the last 2 years. Price is reasonable and service/support is very good. I have not experienced any issues whilst using Tokeet and would recommend it to anyone.

Cons: It isn't easy to remove a property when you are no longer managing it. Tokeet can sort removal out quite easily though.

obtain better response times and increases the rents

Jun 30, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I haved the plasure to use this app one time by working with a company with multiple apartaments for rent and i can tell thatis very easy. No matter ho many ads you have in multiple networks, with this app you can recive all the notifications in one single screen, also can magement reservations and payments

Cons: its hard to understand at the beginning, is not to friendly but make the work. You can't integrate info when you get a departament rent in other media, and don't let you include external files

Best of the Bunch

May 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tokeet is very simple to use and is very intuitive. You can be up and running in a matter of a few hours and you can then customise it to your own way of doing things as you go along. The price point is good and the mobile app is great. I give access to my cleaner and bookkeeper which menas that they can see what is going on without me having to worry about it. The online support team are pretty good too.

Cons: There are some automation options which are not yet available which would mean that the processing of bookings could become even easier. For example, I would like to be able to automatically create an invoice and take payment. I would also like to be able to automate the sending out of access details to guests IF they have signed their contract AND they have paid. This is not yet possible,

Superb! I tried them all before settling with Tokeet

Mar 07, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cost, active dev team, good product

Cons: some limitations. historically had bugs. vacation branding!...we're not just vacations

Overall: I can't recommend this enough! Nothing competes at this price point and this is actually this competes with competitors ten times more expensive!

First of all you have an full access trial to try everything out...no silly limitations except you cant link stripe before paying. Full API to airbnb as well as booking.com and stripe (Xero soon) is another thing this has going for it.

Live support makes working things out quick and easy...they're always fast to respond. Furthermore I love that its an active dev team so when you ask for something that isn't yet possible they give you a timeline for implementing it (assuming they agree it'd be a cool feature to have)

Theres a lot more than initially meets the eye, this is very capable software that is improving all the time. Although not the most comprehensive I tried, for the money vs features ratio this beats everything else hands down!

Recommendations to other buyers: its really good

Love tokeet

Apr 09, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The format, reservation manager, automatic messages, website

Cons: As they are building occasionally glitchy

Overall: I was told from competitors that I should avoid tokeet and I am so pleased I didn't listen. Many of the other companies just didn't have everything that I was looking for. If they have a great website they lacked the reservation system and if they had a great reservation system it lacked a website capability. I also like being part of a growing company that is right there to help me as I grow mine. It took time getting set up and some of the tips and helpful steps aren't always written for a beginner but I just ask for help and they are always their to assist me. I can now have all my reservations flow through tokeet, immediately send rental agreement and welcome letters. I have been using their system since January and it is only improving everyday. I have now been able to set up a payment gateway to allow website bookings and bookings through booking.com. I tested many options prior and this fit the bill.

Horrible experience and horrible support

May 02, 2018
1/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Ease of use and features are really good. Shame that the support is really bad when you most need it and that there are continuous failures with Airbnb credentials, Booking.com rates not being automatically pushed or some of the reservations not showing up in Tokeet Fun to use at the beginning but such an unreliable tool is no the long term solution for professionals (actually it has created a lot of overbooking issues)

Very decent app

Aug 22, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, no double bookings so far, automated messages go out easily. Overall happy with the product.

Cons: Report features could be more customisable and give more information. Problems with the new airbnb API have been difficult to navigate, so i reverted to the old API,

Superb

May 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The excellent customer support gives me the confidence that the software can deal with any problems that arise and that it is here for the long term.

Cons: I haven't had any problems so far that the team couldn't solve and its been 18 months! long may it continue.

Fairly simple to use with excellent Customer support

Jan 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and the support videos make it easy to get up and running straight away. If there are any issues or bugs in the system then the customer support team are excellent and get things sorted out with the minimum of disruption to your business.

Cons: Some of the videos have no sound, and some of the videos use technical language which it is hard for the lay person who is not a "techi" to understand.

Easy to use and affordable

Dec 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Support team is always there when you need them and I'm always satisfied with their support. They answer my email right away.

Cons: Sometimes there are questions that are not in their Q&A portion but you can always email them so its not really a problem for me

My experience with Tokeet

May 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great tool for multiple channels. Connects great with Airbnb and Home Away. Easy to use. I would definitley recommend signing up.

Cons: Sometimes it gets disconnected from Airbnb but support team responds rapidly. But this does not occur very often

Would not recommend! No functionality for VRBO/Homeaway and sales people lied!

Mar 11, 2018
1/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Value for Money

Pros: It's easy to use if you don't need integration with VRBO or home away. If you are only using airbnb you'll be fine I guess.

Cons: No compatibility with a major booking engine...I was told that they integrate with vrbo when I signed up and then found out that they don't... The only integration is calendar. What a joke. I signed up for a year and now they won't refund my money because of their no refund policy. What good company has a no refund policy?! If you believe in your service you shouldn't need to have a rule like that.

Vendor Response

by Tokeet on April 02, 2018

Thank you for taking the time to write your review; we really appreciate your feedback.

Our Homeaway connection is described in detail here: http://help.tokeet.com/channel-manager/ical-connections/connecting-to-homeawayvrbo-with-tokeet

We expect to roll out a two-way API connection with Homeaway in Q2 '18.
We do provide both a booking engine and a booking engine, powered by the Stripe payment gateway.

Please feel free to enroll in our daily "Tokeet Academy" webinar for more information on connecting channels in Tokeet, or contact our Support team 24 hours a day on live chat and support@tokeet.com . We will work on making our capabilities a bit clearer, based on your feedback. Thank you!

Great product

Dec 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexible, shareable, good customer service response time, it allows me to operate like a full service property, I am able to grow and expand seamlessly.

Cons: I cannot think of anything specific that I do not like, it takes a while to get familiar with the interfaces, but when compared to similar products it was an easy decision to make.

Great product!

Jul 27, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system suits my needs very well. The online help is great. The chat has been very useful. Customer service has been proactive and friendly.

Cons: The app on my iPad does not work very well. It works fine on my iPhone. I prefer to use my iPad because the iPhone is too small. Please can you get it to render properly?

A Great Cross-Platform Scheduling Product

Aug 22, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - You can online chat with an associate anytime - Manages all my Short-Term Rental Listings - You can share your calendar with your housekeeping staff - Fairly affordable

Cons: - There isn't much more this app/platform does besides manages your listings' calendars - Can be a bit tricky to use

Affordable and reliable channel manager with many capabilities

Jan 25, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been using Tokeet for 4 rentals. It is fully integrated with the main booking platforms and the integrations work perfectly. I took me a while to set everything up as I wanted but the customer support was always helpful and responsive.

Value for money is just great considering that you can:

- integrate every booking platform I can think of

- send invoices and update payments status

- create your own website with real time availability

- send/receive messages from it instead of using the channels

- create different rate categories and push them to different channels.

I only have good words for this software as it help me developing my business towards a far superior level.

What I would personally improve is the mobile app and the possibility to include the cleaning fee in the rates but I am fully satisfied with this product.

Ace

Aug 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple, very user friendly & does what it promises. The results and layout are all well assembled. Thank you!

Cons: Nothing to dislike but I am aware I'm a small operator. It's only been 8 months but it's made them very easy for me.

WARNING! AIRBNB ACCOUNT CAN BE REMOVED FOR USING THIS

Jul 20, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Nothing really. Easy to sign up, but nothing works. Easy to look around, but not many features. Just in general easy because primitive.

Cons: DO NOT USE TOKEET! They ask for personal information to connect your Airbnb account. See below. Their system is so primitive they cannot connect your Airbnb account without signing into your account. DO NOT DO THIS. Google airbnb bans account because of suspicious log in. Happens all the time. Even if their system did work... its trash. Most things are connected by iCalender, which you can do for free on... iCalender. It is not clear at all, very confusing, and very delayed. Messages can be delayed for days. "We would really like you to stay with us, if you can provide the airbnb credentials we can try the connector steps for you." At the end, after waiting a week for their response, they refused to refund me. I never had the chance to use the system because nothing would connect.

Phenomenal customer support.

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support team goes out of its way to help. They even created a special tutorial that solved my unique problem. I have two hotel properties with only one room each so my needs are not complicated. Even so, being new to such software requires some adjustment and the support team is patient and extremely helpful.

Cons: The instant chat is not manned on weekends. Normally, instant chat is very effective but coincidentally, my one problem happened on Saturday. However, the team leader replied by email within an hour!

Leading the way in property management

Jan 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: . The team are always on hand to help you with any issues . The features it offers for the price are second to none . The team are always looking to develop new features

We highly recommend Tokeet

Dec 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support is great. I've never had any problems with the app Interface is very easy to use and understand. Tokeet are always looking to grow and develop their product

This platform that is supposed to make your management easier, does the opposite.

Jul 18, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Really I cannot find any pros.

Cons: Overbookings due to broken connections with platforms, customer assistance unable to give suitable answers, caos

Best Investments We ever made for hospitality

Aug 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, easy to set up, nice interface for website, best help and support team ever encounter and really works with biggest re-sellers. Definitely best in class by light years. It is best for small property managers (1 - 10 properties) as well as for big ones.

Cons: We really don't have any cons. Everything work really well. We miss only more integrated cooperation with others platforms like you have with Booking.com, AirBnB, better one with Expedia, ...

World class

Jan 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use - value for money - problems fixed within minutes . Customer service is aswering within a few minutes .

tokeet

Aug 23, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Calendar overview and automated email templates

Cons: expense reporting capabilities are very limited

Saves me time and great customer service

Dec 23, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use. Great customer service - very quick to respond. I like the integration with Stripe and Paypal. It makes payment collection very easy. Automation feature. This saves me lots of time with emails to welcome guests, request reviews etc.

Cons: A few technical issues, but they work hard to fix them. Annoying I can't upload a logo for invoices etc unless I want to upgrade to the next level which my business does not need.

Changed my life!

Jan 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is fantastic! Whenever I have any quieries they are there by my side. This program is designed very well and has made my property mgt life so much more efficient and organized!

Cons: When I view the calendar in the app, I dislike the way the bookings are displayed as I get a little confused. Saying this there is probably a way to change this that I haven't figured out yet...

Don't waste your time & money

Aug 02, 2018
2/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Cheap solution, if you just want to integrate several channels

Cons: - support don't understand their own product

- Many missing functionalities, like block/unblock specific periods.

- not possible to sync calender blocking from airbnb

Overall: First I thought it is easy to use and handle.

But if you start using it right (unfortunately not possible in the test period), you can see the limitations very soon.

We can't work with it.

Capterra loader

Awful after sales customer service

Jul 04, 2018
3/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Some really great features (if they work) to help property managers, owners invoicing especially is really cool

Cons: If something doesn't work as expected or designed, no commitment from support to staff to fix it which is horrible customer service and leaves the user without confidence if something doesn't work you are left of your own to wait or try and resolve.

Orginize rental's without all the fluff

Apr 25, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All I wanted to be able to was to have a central calendar for my 7 rentals. I could bot get this functionality from anywhere else without investing thousands upfront and spending hundreds every month. It was frustrating.

Cons: The rental website is a little confusing. I don't really need a separate site to display properties, but it wouldn't hurt.

Jul 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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we need Tokeet as a channel manager

Apr 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great customer support, and pretty easy to set up, take your time and do it properly. i would certainly recommend keeping

Cons: Nothing really, the customer support is very helpful if I come across any problems, sometimes the calendar can be a bit slow to update, I'm not talking days, just a few minutes and sometimes a logout and log back in and it's updated

Capterra loader

TERRIBLE CUSTOMER SERVICE

Oct 11, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Nothing was easy to use about this product. Terrible customer service

Cons: Terrible customer service. I signed up and paid for service and could not get anyone on the phone to explain how to use the product. Their excuse was because I had already spoke to them once on the phone. I would rate Comcast's customer service better. They won't last long.

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Jan 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Great software, very powerful

Jul 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It does so much to help manage and systemise our OTA's and bookings. I particularly like the automated emails to confirm bookings, ore-checkin information as well as auto updating all the OTA calendars which is key.

Cons: There is a lot to learn and it is not always the easiest to work out exactly how to interface with different OTA's.

Huge bug in the app blocked AVAILABLE days on my calendar!!!

Apr 18, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

Pros: Vision but there is no execution... Vision but there is no execution... Vision but there is no execution...

Cons: Very slow, simple operation of few clicks takes 7-9 seconds to complete. Once reservation cancels per guests request, Tokeet still blocks days automatically. I had to manually open days and missed bookings for 2-3 weeks!!!

Overall: Waste of time

The best vacation rental that i found

Apr 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This portal help me to manage more than 20 property than i have, and all run well.. I am very happy for website and channel integration

Cons: Chanel manager and integrated website is very great. Will more powerful with currency exchange specially for rupiah and search engine by location in dashboard (home page) in website multi property

Best Service acc software on the market

Jan 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, lots of handy features. Customer service if you get stuck. Reasonably priced. Great tool for cleaners.

Cons: No Customer service out of hours. Once set up, it seems hard to change settings. Ie trying to delete a rental. There have been a few blips where it doesn't sync with Airbnb. Overall a very good product.

High end product at achievable price

Jan 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Best interface so far. Great customer support. Continuously improving features. Until now i haven't had a problem that wasn't fixed in minutes.

Cons: Would like to have more API connections, the major ones are there which is more important. Manage pictures and descriptions on Tokeet.

Excelent!

Aug 17, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The calendar views are so easy to use and they help a lot my staff to see all the incoming guest in the properties that I admin.

Cons: The reports are not that usefull for me and my company, they just show the amount on bookings but not any other info as financial.

Best rental Vacation Rental Management with very low price

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to setup Support via chat, and very fast to answer Price is very affordable All important feature to manage rental are present

Cons: Only connect 3 channels throught API Cannot customize language of email automation according to guest country

Good channel manager

Aug 01, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: For a channel manager relatively easy to understand and use! Good value for money. Always improving the product.

Cons: Would like more tutorial videos to understand how to use the different functions instead of having to ask support!

Ana Lodges

Jan 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great app. For us the better for rental management. We already use another software, but we change to Tokeet. The company are always improving the app, and listen our suggestions. Comparing with other software Tokeet is ok.

Sep 19, 2017
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

Very good APP

Apr 17, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best cost/benefit ratio. Definitely, recommend for persons who need to manage many rental channels.

Cons: Some small improvements in user interface and configurations process.

Great customer support

Mar 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use

Cons: I'd like the expenses to be able to keep a photo of my receipt. Coming soon I understand.

Overall: The ease of use of this application is brilliant but the customer service is better. Very pleased. Thank you guys.

Aug 18, 2018
1/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

May 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Jan 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Jun 11, 2018
1/5
Overall

1 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money