# Tokeet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Tokeet the right Vacation Rental solution for you? Explore 147 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155340/Tokeet/reviews --- Tokeet 3.7 (147) [View alternatives](https://www.capterra.com/p/155340/Tokeet/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Tokeet Ease of use 3.7 Customer Service 3.8 ## Pros and Cons in Reviews NP Nikola P RealtorReal Estate, Self-employedUsed the software for: 1-2 years. “Also, it has a great set of features to help me with my small business.“ October 29, 2024 Ján i Managing PartnerReal Estate, 2 - 10 employeesUsed the software for: I used a free trial. “They also claim that they are a large multinational company with main office in the US, but that office is nowhere to be found and there is pretty much one person responsible for everything“ August 14, 2023 NP Nadia P Customer Experience ManagerHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “Great, love it, makes managing our reservations over various platforms easy and hassle free!“ November 3, 2024 AM Amir M directorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I had so many issues wit them in the ast too.“ June 25, 2025 MS Mary S CEO PresidentHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Love being able to ask questions and get on a phone call with a real person.“ October 17, 2024 Ján i Managing PartnerReal Estate, 2 - 10 employeesUsed the software for: I used a free trial. “I would not recommend their service at at all - shady company with shady practices. When I wrote a review on a different website for them, their \[sensitive content hidden\] tried to take the review down claiming that they never spoke to me.“ August 14, 2023 NP Nadia P Customer Experience ManagerHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “Easy to manage reservations across portals!“ November 3, 2024 SM Stephanie M OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “You are forced to used card payment links to in order to be able to send an invoice even if you don't want to accept that card payment.“ September 1, 2022 ## Showing most helpful reviews Showing 1-25 of 147 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Richard S. Co-Owner Hospitality Used the software for: 1-2 years ### "Tokeet is a great buy." May 2, 2019 5.0 My business has generally become more efficient in the way it operates, we have no booking conflicts, and everyone in the office has taken to it quickly. We also just started working with the Automata features, which looks like it's going to take a lot of weight off too. Pros They came highly recommended to me, and I am glad I listened. The price is a fraction of the other vacation rental software companies and the program is actually very well designed. Cons I'm gonna have to be boring and say "none". There is a slight learning curve, even coming from another channel manager, but that's to be expected really - it's about as easy as managing 20+ properties can ever be. Alternatives considered [iGMS](https://www.capterra.com/p/157033/iGMS/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Tokeet Way better pricing, way better user interface (never used Guesty though), and the customer service team was really helpful on the phone. Also, they let you actually try the software before buying it, which helped a whole lot. Review Source MS Mary S. CEO President Hospitality Used the software for: 1-2 years ### "Great CRM for a STR Business" October 17, 2024 5.0 Very positive. We have used this system for at least 2 years now and it has been a blessing to our business. Pros Love the ability to create your own website which is very easy to do. Love being able to ask questions and get on a phone call with a real person. Love how easy the system works and how you can automate your processes. Cons You have to think a little different than you usually think with some of the processes. However, once you understand them, it is easy. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Tokeet direct booking website was our main feature that we liked Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) the website from this company was old fashion and Tokeets is much better looking. Review Source RO Ross O. Business Owner Hospital & Health Care Used the software for: 2+ years ### "Paid for a Year, Tokeet Cancelled Without Authorisation to Increase the Price" August 27, 2025 1.0 I’ve been a Tokeet customer for several years, but my recent experience has been extremely disappointing and damaging to my business. In April 2025, I paid for a full year’s subscription upfront. Without my consent, Tokeet unilaterally changed my plan, issued a partial refund, and cancelled my annual subscription. This left me unable to manage my OTA connections, putting me at risk of double bookings and financial loss. At no point did I authorise an immediate cancellation of my account. Their actions represent a clear breach of contract, and communication has been slow, dismissive, and failed to address the issues I raised. Instead of resolving the matter, they forced me onto a new, much higher-priced monthly plan. Businesses rely on stable software to manage bookings. Having a system you pay for upfront pulled out from under you mid-contract is completely unacceptable. I would strongly caution anyone considering Tokeet: be very careful with their billing practices and customer support. Pros The system itself works fine for connecting OTAs. Pricing used to be reasonable compared to alternatives. Setup was fairly straightforward. Cons \- Untrustworthy billing practices – I paid upfront in April 2025 for a full year, and Tokeet cancelled my subscription without my authorisation. - Forced onto higher pricing – They issued a partial refund and moved me to a new monthly plan at more than double the cost. - Poor customer service – Responses were slow, dismissive, and failed to address the breach of contract. - Business risk – The cancellation left me unable to manage my OTA connections, exposing me to potential double bookings and financial loss. - No respect for customers – Unilateral changes without consent show they don’t value long-term clients. Review Source DB Deneil B. Director Hospitality Used the software for: Less than 6 months ### "Professional and Efficient" October 9, 2024 5.0 Tokeet has helped to simplify our listing management. We moved over from a different channel manager and over night experienced an increase in our bookings. The integration into other products is seemless and we can't wait to integrate more of their products. The response from our customer service agent has been phenomenal and despite the time zone difference, we always receive a speedy and professional response which makes it a pleasure to deal with the team. They have answered all our questions, sometimes more than once and have always been kind, patient and incredibly professional. Cons Unfortunately we being in South Africa and having a poor exchange rate, this makes the channel manager a bit expensive for us, but it has been worth the increased fee. Switched from [NightsBridge](https://www.capterra.com/p/191455/NightsBridge/) It was not user friendly, we could not make use of the app, their app was limited and we function primarily on the go and not at a computer/desktop. The pricing was not dynamic and it did not integrate well with Airbnb. We believe this reduced our number of bookings Review Source DF Damien F. Owner Hospitality Used the software for: Less than 6 months ### "number 1 property managment app for value of money" November 2, 2024 5.0 customer support and live chat helped me understand most of the things. this platform is amazing for my everyday use in properties and so far have only been using few features but it's very helpful. Pros good chat support and easy to use and integrate Cons could be slow speed sometimes but nothing major Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Tokeet price did not make sens and API wasn't available on Lodgify to integrate to website Review Source TR Turyan R. Partner Hospitality Used the software for: 2+ years ### "Stay away..." November 30, 2024 2.0 Pros Pricing was somewhat okay. But now most of the better apps beat them in pricing, too. Cons Almost everything... A trillion glitches starting from double bookings, bookings not showing un in the calendars, very bad API connections with Vrbo and Booking.com, impossible to message guests on Vrbo, Rategenie is their worst invention.. Etc.Etc.Etc... I'm happy that I got out of their claws, honestly. Nice people selling absolutely the worst product. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Because of the immense number of glitches with Tokeet. Review Source NP Nikola P. Realtor Real Estate Used the software for: 1-2 years ### "I would recommend Tokeet for sure!" October 29, 2024 5.0 I enjoy working with Tokeet, as I get notifications from support if there's a double booking, and I can always ask them for help. Also, it has a great set of features to help me with my small business. Pros It's a great channel manager, and support is very helpful Cons Website feature is simple, but they offer paid add-ons Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Tokeet Tokeet is cheeper, easier to use, and I like the interface better Review Source AK Alexandre K. President Real Estate Used the software for: Less than 6 months ### "Sympl.cm best channel manager" October 11, 2024 5.0 After 2 years of using smoobu, I switched to Sympl.cm, the limited version of ToKeet for less than 5 properties. It's so much powerful compared to smoobu and cheaper. Support is great also with fast answers. Pros I'm really excited by the integration with Airbnb and Booking, the way rates are managed and synchronized (I'm using automatic rates which works fine). I'm also great to share a calendar with the staff that clean my property. Cons The integration with VRBO that requires a stripe account. The limit of sending only one mail per event (booking creation) Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Tokeet Far better quality/price when managing few properties Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) Bad support for VRBO and lack of calendar sharing Review Source AM Amir M. director Hospitality Used the software for: 2+ years ### "Not the best channel manager out there" June 25, 2025 1.0 use other platforms if you can. I had so many issues wit them in the ast too. they are not very reliable Pros It connects to many platforms. its like any other channel manager. it was ok when we started but is not the same any more Cons the error on their system caised me a loss of £2.3K - they accept the mistake but offer no compensation Review Source LM Liam M. Director Real Estate Used the software for: 2+ years ### "Highly Recommend" October 11, 2024 5.0 Very good, my manager \[sensitive content hidden\] has always been responsive and helpful. The online help guides are also very good. Ultimately Tokeet and it's functionality allow me to focus on business growth whilst taking care of a large chunk of my communication needs. Pros Responsive support at all times and even in times when it shouldn't be expected, the Ai bot is very good. Cons Some of the booking engine glitches but they are resolved. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/)[FreeAgent](https://www.capterra.com/p/122008/FreeAgent/) Reason for choosing Tokeet Price and functionality were best overall. Review Source LW Lanceford W. Founder Hospitality Used the software for: 1-2 years ### "Maximize Efficiency with Tokeet" October 30, 2024 5.0 Overall, Tokeet has been an invaluable tool for our team. The pros far outweigh the cons, and it has certainly increased our efficiency. We highly recommend it to anyone looking for a comprehensive and reliable property management solution! Pros User-Friendly: The interface is sleek and easy to navigate. Even new users can quickly get up to speed without extensive training. Cons While basic functionality is straightforward, some of the more advanced features, like reporting, can take a little time to master. To their credit, they have free training sessions. Review Source EC Ernest C. Director Hospitality Used the software for: Less than 6 months ### "Tokeet is to say talk about it." October 8, 2024 5.0 I think they are the best so far I have met while travelling my business road. Every aspect about them is top notch and that assist to your business so good as well because their profound touch has a ripple effect making things better for your business. Pros Their staff are very professional and very quick to respond to the problems you have alerted them through different channels of communication. They go at length to try and solve your problem satisfactorily. Cons To be honest I am yet to find anything that I least like. Review Source FW Francis W. Founder Real Estate Used the software for: 6-12 months ### "Double booked" November 28, 2022 1.0 Pros I am disappointed to be writing this, I have been with Tokeet for several months and find the system pretty decent to use, and find the support generally helpful and pleasant.However, we had a family of four and their dog turn up at our property last night, and nowhere for them to stay, as they had been double booked (One on Air bnb one on Booking.com. Cons We had an angry family with a legitimate booking, standing on the doorstep of a house that was already occupied.We had to scrabble around to find them alternative accommodation (not easy on a Saturday night around here when they have dog).Eventually, we managed to find them an alternative room at a hotel and convinced them to accept the dog.We paid for the hotel ourselves (as they did have a legitimate booking with us) but lost over £200 in the process so and will doubtless end up losing more from a damaging review.I'm sure there is a technical reason, tokeet will explain to me, as to why this happened but I do see it as a basic failing of the simplest of all the things I expect from a channel manager.I try to be fair, and would include Tokeet's explanation only they have no one available to speak to until Monday. Review Source ML Mindy L. Used the software for: Less than 6 months ### "Does what I want it to do and then some" April 19, 2018 5.0 Pros I have one property with 5 units and I currently am listed on airbnb, vrbo, booking.com. With Tokeet, I feel much more confident about adding more channels and being able to keep up. I can't say yet that I'm earning more with it, but assuming multiplying channels is going to lead to increased occupancy, it should just be a matter of time. The APIs and calendar syncing with ICS calendars has been great for me. That was one of my biggest concerns and it has been working great. If calendar syncing was the only thing i was getting out of Tokeet, I would still continue to subscribe. The HELP is wonderful. For someone new to channel management, it made it much easier to get going and start using it meaningfully. I previously had Hotelrunner through Wix and it was dreadful; I can't imagine where I would end up had I kept going with that. By contrast, Tokeet help is meticulous and consistent; it is actually helpful, up to date, and you can get an answer on-the-fly from a live person via chat. I did sign up for the advanced webinar earlier on and no one showed up, but I didn't really feel like I needed it with the availability of such great self-serve support. The INTERFACE is clean and navigable. It's pretty easy to find things and the logic is followable. There have been a couple times where something didn't work or a feature I wanted wasn't available, but nothing earth shattering and some things either got fixed or fixed themselves. The ios APP is great. I suppose it depends a lot on what a person needs, but I like to use it for checking availability and it is great. I've never had it crash. Tokeet is obviously a well-thought-out product and I look forward to using it more and more. Cons The learning curve is steep, but that just is what it is. I haven't used all of the features but I look forward to learning and growing as I continue to use it. I have no plans to look at anything else. Review Source cA cristin A. CEO Hospitality Used the software for: 6-12 months ### "Good But need to merge functions" August 10, 2022 4.0 Good; i like and use it for a while. Pros I like you have all that you need but you need to be an expert to understand all the different features. Cons Too many different integrations, they have to merge them all into a single dashboard. Alternatives considered [Lodgix](https://www.capterra.com/p/114032/Lodgix-com/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) price and friendly dashboard Review Source Response from Tokeet October 4, 2022 We do our best to provide good help documentation, videos, and 24/7 chat/e-mail customer support. We also offer free webinar training for every product and onboarding sessions for new customers. Having said that, I have seen some problems arising from incorrect configurations which means our process and UI are not yet perfect. But we do have an ethic of continuous improvement that as a software veteran, I find impressive. JG Joanna G. Owner Hospitality Used the software for: 1-2 years ### "Excellent product with outstanding support" March 5, 2023 5.0 Pros Very good quality product with outstanding customer support. Excellent tutorials and articles with information and tips on how to optimize results using the software. Cons For me personally, took a little time to work out all the features, but support was there within minutes to help me. Review Source VR Verified Reviewer Head of Delivery Operations, Enterprise and Public Sector Telecommunications Used the software for: Less than 6 months ### "Invest some time to learn, and it saves you time. It could save time more though. " October 25, 2017 4.0 I am trying to save some time from managing my 3 vacation rentals. It helps me automate emails, texts to guests, set reminders for myself and housekeepers. Payment processing is also a plus. Pros \- Integration with Stripe saves the customer credit card details from Booking.com and Expedia so that you can charge them from Stripe however you want. I have seen instances that card was not saved, they claim that the card was not valid. If that is the case, that is great as most Booking/Expedia customers do not leave a valid card! Cons These are not Cons, but I would expect a few more functionalities for perfection - Small navigation functionalities matter a lot. To update pricing, you need to click 3-4 times to go to correct place. - Ability to pass a door code (entered into the booking)to guests in a template, even integration with door code generation websites - Monitored SMS number so that it can get guest's answer to text back to my inbox - Send an email or text to guests without a requirements of template, from various screens like booking list, guest list etc. Review Source SW Shane W. Manager Real Estate Used the software for: 2+ years ### "Tokeet is a great product - support is amazing" July 10, 2023 5.0 Great product Pros Easy to use - live chat back up service is brillant Cons I like it all - service product - everything Review Source pH phil H. owner Real Estate Used the software for: 2+ years ### "Excellent central dashboard for short term rental owners with multiple units" May 3, 2020 4.0 Great software. It doesn't do everything but this is a young industry and most products are incomplete. Pros Brings together reservation information from multiple platforms into a central dashboard. Allows a business to manage multiple short term rentals on multiple platforms from a single interface. Also enables a business to book reservations directly Cons Doesn't fully integrate with VRBO. Requires an agent level subscription to integration with Pricelabs, regardless of the number of units. Review Source Response from Tokeet August 27, 2020 Thanks for the review, Phil. HomeAway (VRBO) integration is next on deck, and we hope you'll try our own pricing product, Rategenie, which we think compares favorably to PriceLabs. JK Jacek K. Director Hospitality Used the software for: 1-2 years ### "Tokeet Support " October 16, 2022 5.0 Hi All Tokeet support is absolutely amazing, Fakhar help me sort it lots of issue . Recommended to everyone easy to use and support is amazing from whole Tokeet team. Thank you Jacek Silver Service Apartments Ltd UK Pros Easy to use highly recommended to everyone Cons Integration ,Easy to use highly recommended to everyone Review Source SC Sorin C. CEO Hospitality Used the software for: 6-12 months ### "An absolute nightmare" October 14, 2018 1.0 Bad software, bad support team and you will loose your patience together with your money. AVOID! Pros It seemed to have a good balance of features and price. Cons Have used Tokeet for about half a year but we definitely cannot recommend it for managing different channels. Constantly loosing connections and automatically spamming our homeowner's accounts on email because of it. The interface and functionality you get for the price can seem appealing at first, but the software is poorly designed on the back-end to the point of it being unusable. When you realise that problems run deep and that these are not temporary glitches, you reach out for the customer support on chat to receive copy/paste templated answers that drive you crazy. Their support chat manages somehow to be a far worse experience than a chatbot, not sure how is this even possible. No one in the team has ever been authentically interested in fixing our issues but they keep constantly launching new features without fixing their core ones. Review Source YI Yeakub I. Business Executive Office Used the software for: 2+ years ### " It was little hard at first..." May 11, 2019 5.0 A complex but after learn watching the user video looks pretty easy to use. Pros It was a little hard at first but the app eventually started to make sense to me once i spent a few days just learning all the lingo and watching the help videos. i started using this application because a couple of the owners we manage for were asking for a "portal" to see their house information live. Tokeet has a feature that lets owners log in and look at their individual revenue and booking reports, so I was able to make that happen! I also realized that I've been wasting a lot of time checking all our listings manually every day... Cons You really need to read and watch the videos, it's tough to start but you will get it. they don't advertise it, but there's a help section at help. Tokeet.com that had everything i used to learn... Review Source JG Jillian G. Used the software for: 1-2 years ### "Keeps me organized" July 24, 2018 4.0 Pros The customer service is very good. I generally like the way the program works, and feel confident that my bookings will not disappear Cons There are many steps to input a unit and it is for me quite confusing when it comes to the API, adding accounts, etc. There are few user items that are frustrating but not the end of the world. One in particular is that you cannot group units the way you want, it is only alphabetically. When you are working with dates, if you click back, it takes you back to todays date, it would be nice to stay at the dates you are working with. Review Source LH Lewis H. Director Hospitality Used the software for: 1-2 years ### "Property Manager" February 24, 2022 5.0 Great tool for pricing management Pros Tokeet is a great overall tool for organizing my short term rental business Cons Invoice system can be improved, sometimes the invoices are not produced correctly. Review Source Response from Tokeet August 12, 2022 Thanks for your review, Lewis. We appreciate when bugs are reported and do dedicate development resources to resolving them. We also communicate these fixes to customers via a change log and sometimes direct response. MJ Marcia J. Used the software for: 1-2 years ### "Perfect for OTA Integration with fantastic customer service" January 15, 2018 4.0 Pros The customer service is fantastic. They always respond, and are willing to take on board specific needs to ensure the platform runs as their users need it to. Cons Occasionally, there are glitches; e.g. the website builder function is great, and produces a great looking website in minutes. However, when an email is generated from within the website, it is not forwarded on automatically to email system. So, when Tokeet were informed of this, they are looking for a resolution. Very proactive. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.