# Tokeet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Tokeet the right Vacation Rental solution for you? Explore 147 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155340/Tokeet/reviews --- Tokeet 3.7 (147) [View alternatives](https://www.capterra.com/p/155340/Tokeet/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Tokeet Ease of use 3.7 Customer Service 3.8 ## Pros and Cons in Reviews NP Nikola P RealtorReal Estate, Self-employedUsed the software for: 1-2 years. “Also, it has a great set of features to help me with my small business.“ October 29, 2024 AM Amir M directorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I had so many issues wit them in the ast too.“ June 25, 2025 NP Nadia P Customer Experience ManagerHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “Great, love it, makes managing our reservations over various platforms easy and hassle free!“ November 3, 2024 Ján i Managing PartnerReal Estate, 2 - 10 employeesUsed the software for: I used a free trial. “They also claim that they are a large multinational company with main office in the US, but that office is nowhere to be found and there is pretty much one person responsible for everything“ August 14, 2023 MS Mary S CEO PresidentHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Love being able to ask questions and get on a phone call with a real person.“ October 17, 2024 Ján i Managing PartnerReal Estate, 2 - 10 employeesUsed the software for: I used a free trial. “I would not recommend their service at at all - shady company with shady practices. When I wrote a review on a different website for them, their \[sensitive content hidden\] tried to take the review down claiming that they never spoke to me.“ August 14, 2023 NP Nadia P Customer Experience ManagerHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “Easy to manage reservations across portals!“ November 3, 2024 SM Stephanie M OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “You are forced to used card payment links to in order to be able to send an invoice even if you don't want to accept that card payment.“ September 1, 2022 ## Showing most helpful reviews Showing 1-25 of 147 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Richard S. Co-Owner Hospitality Used the software for: 1-2 years ### "Tokeet is a great buy." May 2, 2019 5.0 My business has generally become more efficient in the way it operates, we have no booking conflicts, and everyone in the office has taken to it quickly. We also just started working with the Automata features, which looks like it's going to take a lot of weight off too. Pros They came highly recommended to me, and I am glad I listened. The price is a fraction of the other vacation rental software companies and the program is actually very well designed. Cons I'm gonna have to be boring and say "none". There is a slight learning curve, even coming from another channel manager, but that's to be expected really - it's about as easy as managing 20+ properties can ever be. Alternatives considered [iGMS](https://www.capterra.com/p/157033/iGMS/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Tokeet Way better pricing, way better user interface (never used Guesty though), and the customer service team was really helpful on the phone. Also, they let you actually try the software before buying it, which helped a whole lot. Review Source DB Deneil B. Director Hospitality Used the software for: Less than 6 months ### "Professional and Efficient" October 9, 2024 5.0 Tokeet has helped to simplify our listing management. We moved over from a different channel manager and over night experienced an increase in our bookings. The integration into other products is seemless and we can't wait to integrate more of their products. The response from our customer service agent has been phenomenal and despite the time zone difference, we always receive a speedy and professional response which makes it a pleasure to deal with the team. They have answered all our questions, sometimes more than once and have always been kind, patient and incredibly professional. Cons Unfortunately we being in South Africa and having a poor exchange rate, this makes the channel manager a bit expensive for us, but it has been worth the increased fee. Switched from [NightsBridge](https://www.capterra.com/p/191455/NightsBridge/) It was not user friendly, we could not make use of the app, their app was limited and we function primarily on the go and not at a computer/desktop. The pricing was not dynamic and it did not integrate well with Airbnb. We believe this reduced our number of bookings Review Source RO Ross O. Business Owner Hospital & Health Care Used the software for: 2+ years ### "Paid for a Year, Tokeet Cancelled Without Authorisation to Increase the Price" August 27, 2025 1.0 I’ve been a Tokeet customer for several years, but my recent experience has been extremely disappointing and damaging to my business. In April 2025, I paid for a full year’s subscription upfront. Without my consent, Tokeet unilaterally changed my plan, issued a partial refund, and cancelled my annual subscription. This left me unable to manage my OTA connections, putting me at risk of double bookings and financial loss. At no point did I authorise an immediate cancellation of my account. Their actions represent a clear breach of contract, and communication has been slow, dismissive, and failed to address the issues I raised. Instead of resolving the matter, they forced me onto a new, much higher-priced monthly plan. Businesses rely on stable software to manage bookings. Having a system you pay for upfront pulled out from under you mid-contract is completely unacceptable. I would strongly caution anyone considering Tokeet: be very careful with their billing practices and customer support. Pros The system itself works fine for connecting OTAs. Pricing used to be reasonable compared to alternatives. Setup was fairly straightforward. Cons \- Untrustworthy billing practices – I paid upfront in April 2025 for a full year, and Tokeet cancelled my subscription without my authorisation. - Forced onto higher pricing – They issued a partial refund and moved me to a new monthly plan at more than double the cost. - Poor customer service – Responses were slow, dismissive, and failed to address the breach of contract. - Business risk – The cancellation left me unable to manage my OTA connections, exposing me to potential double bookings and financial loss. - No respect for customers – Unilateral changes without consent show they don’t value long-term clients. Review Source MS Mary S. CEO President Hospitality Used the software for: 1-2 years ### "Great CRM for a STR Business" October 17, 2024 5.0 Very positive. We have used this system for at least 2 years now and it has been a blessing to our business. Pros Love the ability to create your own website which is very easy to do. Love being able to ask questions and get on a phone call with a real person. Love how easy the system works and how you can automate your processes. Cons You have to think a little different than you usually think with some of the processes. However, once you understand them, it is easy. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Tokeet direct booking website was our main feature that we liked Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) the website from this company was old fashion and Tokeets is much better looking. Review Source NP Nikola P. Realtor Real Estate Used the software for: 1-2 years ### "I would recommend Tokeet for sure!" October 29, 2024 5.0 I enjoy working with Tokeet, as I get notifications from support if there's a double booking, and I can always ask them for help. Also, it has a great set of features to help me with my small business. Pros It's a great channel manager, and support is very helpful Cons Website feature is simple, but they offer paid add-ons Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Tokeet Tokeet is cheeper, easier to use, and I like the interface better Review Source TR Turyan R. Partner Hospitality Used the software for: 2+ years ### "Stay away..." November 30, 2024 2.0 Pros Pricing was somewhat okay. But now most of the better apps beat them in pricing, too. Cons Almost everything... A trillion glitches starting from double bookings, bookings not showing un in the calendars, very bad API connections with Vrbo and Booking.com, impossible to message guests on Vrbo, Rategenie is their worst invention.. Etc.Etc.Etc... I'm happy that I got out of their claws, honestly. Nice people selling absolutely the worst product. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Because of the immense number of glitches with Tokeet. Review Source DF Damien F. Owner Hospitality Used the software for: Less than 6 months ### "number 1 property managment app for value of money" November 2, 2024 5.0 customer support and live chat helped me understand most of the things. this platform is amazing for my everyday use in properties and so far have only been using few features but it's very helpful. Pros good chat support and easy to use and integrate Cons could be slow speed sometimes but nothing major Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Tokeet price did not make sens and API wasn't available on Lodgify to integrate to website Review Source AM Amir M. director Hospitality Used the software for: 2+ years ### "Not the best channel manager out there" June 25, 2025 1.0 use other platforms if you can. I had so many issues wit them in the ast too. they are not very reliable Pros It connects to many platforms. its like any other channel manager. it was ok when we started but is not the same any more Cons the error on their system caised me a loss of £2.3K - they accept the mistake but offer no compensation Review Source LM Liam M. Director Real Estate Used the software for: 2+ years ### "Highly Recommend" October 11, 2024 5.0 Very good, my manager \[sensitive content hidden\] has always been responsive and helpful. The online help guides are also very good. Ultimately Tokeet and it's functionality allow me to focus on business growth whilst taking care of a large chunk of my communication needs. Pros Responsive support at all times and even in times when it shouldn't be expected, the Ai bot is very good. Cons Some of the booking engine glitches but they are resolved. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/)[FreeAgent](https://www.capterra.com/p/122008/FreeAgent/) Reason for choosing Tokeet Price and functionality were best overall. Review Source LW Lanceford W. Founder Hospitality Used the software for: 1-2 years ### "Maximize Efficiency with Tokeet" October 30, 2024 5.0 Overall, Tokeet has been an invaluable tool for our team. The pros far outweigh the cons, and it has certainly increased our efficiency. We highly recommend it to anyone looking for a comprehensive and reliable property management solution! Pros User-Friendly: The interface is sleek and easy to navigate. Even new users can quickly get up to speed without extensive training. Cons While basic functionality is straightforward, some of the more advanced features, like reporting, can take a little time to master. To their credit, they have free training sessions. Review Source NP Nadia P. Customer Experience Manager Hospitality Used the software for: 6-12 months ### "Great Experience using Tokeet" November 3, 2024 5.0 Great, love it, makes managing our reservations over various platforms easy and hassle free! Pros Easy to manage reservations across portals! Cons Sometimes takes a while to load, this could just be my internet speed at times though. Review Source VR Verified Reviewer Owner Hospitality Used the software for: 2+ years ### "Used to be good" September 1, 2022 3.0 Started off great - ended badly Pros Used this app since they very first started and it always did what it was supposed to do but the quality has gone down as the price has gone up Cons You are forced to used card payment links to in order to be able to send an invoice even if you don't want to accept that card payment. The widgets don't work even though they insist they do - they really don't. The support is arrogant and not user friendly. They say you can "migrate" to symple- you can't you are just asked to sign up and start all over again. If you decide to close your account - it is instantaneous - no access until the end of the period you have paid for. Way to expensive for what it is. Review Source Response from Tokeet October 4, 2022 1) What's the use case for sending invoices automatically without a way to pay them? 2) Our widgets are heavily used by many customers to integrate Tokeet with their direct booking web pages. We do encounter bugs, but I can see three widget fixes going into production in the past two months, so I know they're actively maintained. 3) There is a push-button migration path for Sympl. I will look for a support conversation that says otherwise. 4) I agree it would be better if we had a way to leave the accounts up for the duration of the paid period (currently a month). We currently don't, and trying to it manually would probably not be better. iO ilya O. Managing Director Hospitality Used the software for: 6-12 months ### "Tokeet is very sold property and channel management system with plenty of potential to improve and expand further" March 7, 2018 4.0 Pros Customer Service is amazing API Connections to Airbnb, Booking.com, Expedia.com and soon Homeaway works well Automation Tools are time savers Billing/Invoicing and Stripe/Paypal integration Tokeet is a powerful tool, but a bit raw and needs more development effort from developers to make proper. It has plenty of potential, but there are also some drawbacks: -Website templates are limited and booking and viewing properties on mobile is hard to impossible; -SEO support for website doesn't exist, but will be developed in 2018 sometime; -Mobile version of Tokeet requires tweaking to make it workable and more user friendly, there are a few bugs such as manual blocked events are not shown on mobile version, etc; -Alert system exist, but synchronization might be off on channels without any indication of the same on Tokeet's interface, unless someone will do quite a few clicking around. This is not right. Simply dangerous practice that might trigger double bookings; Customer support is top notch and amazingly efficient. Help system is good, but not updated with recent changes. For now we are moving away from Tokeet web templates for now and into wordpress + tokeet widgets and hoping that changes requested and bugs/issue will be addressed promptly. We will update review as things will change/progress or not. Cons SEO hooks/tools are missing, but there are plans to add in 2018 Web Templates needs to be updated/improved, especially on mobile Mobile App is hard to use Written by using an outdated technology Angular Critical issue indication needs to be improved Submitted tickets/development items should have tracking info and deadline set (if possible) Review Source VR Verified Reviewer CEO Hospitality Used the software for: Less than 6 months ### "Enterprise-level Application for a Consumer Budget" December 22, 2017 5.0 Pros I decided to go with Tokeet for my business after months of reviewing, testing, and critiquing between 20-30 different major and minor players in the vacation rental PMS space. What we found was that Tokeet offered an immense amount of functionality that fit exactly what we were looking for, at a price significantly below any of their real competitors. There is an immense level of customization that can be setup for each property, and to-date we have been very happy with their channel management for what amounts to hundreds of interconnected listings in our portfolio. Cons I have found that there is an immense level of configuration necessary to really get the best out of Tokeet - many processes that, in competing PMS platforms, are very turnkey to setup require much more work to reach equivalent functionality in Tokeet. With that said, that configuration allows for far more customization, and so those turnkey setups in other platforms are not the best fit for everyone. Regardless, the company provides a comprehensive library of help articles and videos to get everything configured exactly the way that you need - and customer support is immediately responsive to any inquiry we've had - so it's just a matter of taking the time. A Spanish version would be very helpful for us, in particular, given that many of our property owners are based in Spain - I'm told that this can be expected in 2018, though. Review Source VR Verified Reviewer Cluj Napoca Urban Planning Committee Member Government Administration Used the software for: 6-12 months ### "Helpful app" December 25, 2017 5.0 Pros I run a small business with short term rented apartments and I’m totally new and self thought in the field. I studied several CM before and Tokeet seemd as the most complete solution. The second alternative was Ibelsa but Tokeet interface seemed more accessible. So the pros: 1. Good integration with Airbnb 2. Payment and invoice integrated 3. Some level of automation 4. A satisfactory web site builder (you need to have programator skills to achieve better resaults. 5. Very good 24/7 support 6. The app is improving constantly Cons 1\. Lack of a PMS module 2. Poor integration with Booking.com - the reservations sync is good but messaging with guests in app doesn’t work properly/ guess is also a Booking problem since the architecture of the platform is obsolete) 3. Not enough automation - lack of accès control module 4. Some features in the app are not very clear at the first sight Review Source SF Scott F. Director Hospitality Used the software for: 2+ years ### "I have been using Tokeet for over 3 years" September 16, 2021 5.0 I host over 13 holiday let apartments and I have used Tokeet for over 3 years and it handles my work perfectly. Highly recommend. Pros Great software, I especially like the add-ons/additional services. I currently use 3. Excellent customer services, tokeet are very quick to reply and answer my questions even on weekends. Cons Can be complicated when you first use it but their teams can help you and they offer free training sessions. Review Source MF Mitchell F. Property manager Hospitality Used the software for: 1-2 years ### "Do Not Use This Software! " July 25, 2020 3.0 I used to really like the software but how they have been over the double booking incident, I would not recommend to anyone at all! Pros I really liked the ease of use and layout of Tokeet and seems like a lot of useful functions. Cons Allows double bookings to take place and then when you try and find out why, they don’t help or tell you anything. I had a double booking and had to re house guest, I spent out a lot to do so. Customer service is terrible, like really bad! Review Source Response from Tokeet August 27, 2020 This user experienced a double booking that was ultimately the OTA's fault, but he wanted Tokeet to cover the financial cost to him, which ironically was charged by the OTA in question by their policy. At Tokeet we process thousands of bookings a day, and have invested in software that not only processes transactions, but constantly cross-checks multiple databases to pro-actively repair any discrepancies. Double bookings are extremely rare for Tokeet customers, and no channel manager can guarantee they will never happen, but asking us to fund makegoods for the entire industry is unreasonable. WS William S. Director Hospitality Used the software for: 6-12 months ### "Tokeet experiences" July 3, 2023 3.0 It did not do what I wanted so I have switched to another Pros Calendar management was good and was easy to use. Cons It did not integrate with Tripadvisor which was one of two OTAs that we were using. Reason for choosing Tokeet It was recommended to me by another Tokeet user. Review Source JM Jane M. Director Hospitality Used the software for: 2+ years ### "Great customer service" September 28, 2021 5.0 Great customer service Pros Dont understand most of it and no time to try to work out how to use it so chicken and egg situation where it would save time if I had time to utilise its systems and could understand them Cons Still dont understand how to use it. Its expensive as I dont utilise most of its systems because I dont understand how to and because I never have time to try to understand. Review Source DN David N. Director Hospitality Used the software for: 2+ years ### "Tokeet review" May 21, 2021 4.0 I'm managing the communication with guests, availability and rates, and processing reservations across all channels for all properties I manage. Tokeet allows me and the cleaning staff to manage the reservations. Pros The channel manager and messaging between the guests simplifies my life. The use of Signature to capture electronic signatures and IDs is very useful. Cons The Tokeet mobile app is not easy to use. It's trying to fit the browser experience into a mobile phone screen and it just doesn't work as the screen is just too small. The app needs to be re-written from the ground up. Reason for choosing Tokeet N/A Review Source AC Ana C. Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Review" June 8, 2020 4.0 I have worked 1.5 years with them and I am staying with them. Compared with other channel managers they have a better princing Pros They answer fast to any question and they help you solve problems fast and easy Cons There are some features missing. Like new things about airbnb promotions and some connections with booking. But you get used to it. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) I didnt like lodgify Review Source Response from Tokeet August 27, 2020 Hi Ana, thanks for your review. If you'd like to reply to me, I'd love to have a detailed conversation about what you think is missing. AB Anna B. host Hospitality Used the software for: 2+ years ### "Tokeet for Airbnb " July 6, 2021 5.0 Tokeet makes it easy to view past, present and future bookings. Pros Easy display of bookings and connects multiple booking platforms. I like that you can toggle the view from week month or day. Cons Sometimes the syncing gets off and has to be reset. Not sure why this happens but I sometimes don't realize immediately and it can cause trouble. Review Source tL thomas L. Property Manager Hospitality Used the software for: 2+ years ### "Great Product " September 28, 2021 5.0 it's a great product Pros It has helped us to scale from 2 properties to 54 in the last few years Cons They've taken on board some of the suggestions people have made and fixed a lot of the bits I didnt like. Reason for choosing Tokeet the team were very communicative and helped quickly with all of my enquiries Review Source MK Mubashar K. Pharmacist Pharmaceuticals Used the software for: 2+ years ### "Hla apartments " June 6, 2021 4.0 It’s been good engaging with tokeet services they have always helped me out step by step I’ve been with them for a while now. Pros It’s straight forward once you figure it out Cons I wish The customer service can have some kind of access to delete or sort out a problem in the rentals if the rental owner is giving them permission. Review Source SJ Sohaan J. Head of Development Computer Software Used the software for: Less than 6 months ### "My experience at tokeet" February 26, 2024 5.0 My experience was quite nice and I got a lot of value from Tokeet. Pros How they help their customers and make sure they get a valuable experience with their products. Cons The fact that they lacked at some spots such as providing extra products as a side service. 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