---
title: "Tokeet Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Tokeet the right Vacation Rental solution for you? Explore 147 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/155340/Tokeet/reviews/"
page_type: "reviews"
language: "en"
publication_date: "2026-10-19"
---

Tokeet

3.7 (147)

[View alternatives](https://www.capterra.com/p/155340/Tokeet/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated October 19th, 2026

# Reviews of Tokeet

Ease of use

3.7

Customer Service

3.8

## Pros and Cons in Reviews

NP

Nikola P

RealtorReal Estate, Self-employedUsed the software for: 1-2 years.

“Also, it has a great set of features to help me with my small business.“

October 29, 2024

AM

Amir M

directorHospitality, 2 - 10 employeesUsed the software for: More than 2 years.

“I had so many issues wit them in the ast too.“

June 25, 2025

NP

Nadia P

Customer Experience ManagerHospitality, 11 - 50 employeesUsed the software for: 6-12 months.

“Great, love it, makes managing our reservations over various platforms easy and hassle free!“

November 3, 2024

Ján i

Managing PartnerReal Estate, 2 - 10 employeesUsed the software for: I used a free trial.

“They also claim that they are a large multinational company with main office in the US, but that office is nowhere to be found and there is pretty much one person responsible for everything“

August 14, 2023

NP

Nadia P

Customer Experience ManagerHospitality, 11 - 50 employeesUsed the software for: 6-12 months.

“Easy to manage reservations across portals!“

November 3, 2024

Ján i

Managing PartnerReal Estate, 2 - 10 employeesUsed the software for: I used a free trial.

“I would not recommend their service at at all - shady company with shady practices. When I wrote a review on a different website for them, their \[sensitive content hidden\] tried to take the review down claiming that they never spoke to me.“

August 14, 2023

LW

Lanceford W

FounderHospitality, 2 - 10 employeesUsed the software for: 1-2 years.

“We highly recommend it to anyone looking for a comprehensive and reliable property management solution!“

October 30, 2024

SM

Stephanie M

OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years.

“You are forced to used card payment links to in order to be able to send an invoice even if you don't want to accept that card payment.“

September 1, 2022

## Showing most helpful reviews

Showing 1-25 of 147 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

⭐Jason Lee C.  
Partner  
Information Technology and Services  
Used the software for: Less than 6 months

### "Best-in-class by far"

January 7, 2018

5.0

Pros

These guys run their business as true professionals and build state-of-the-art, well-designed, modern software for both web and mobile. I have evaluated over 10 vendors in this space, tested thoroughly at least 5, and found that Tokeet provided me the best-in-class solution to help me manage my properties on Airbnb and take the next step to scale the listings and drive more business through other channels. PROS: Superb mobile app with great set of features Superb calendar, with numerous ways to view reservations, check ins and check outs Simplest way for cleaning crew to view check outs within any software I've seen thus far. Web UI is modern, fresh, usable, best I've seen in this category Superb messaging automation for communication SMS triggers to guests included! Automated website for reservations is up-to-par, and above average (I've still yet to really test it out) Channel manager looks legit, although I'm only using for Airbnb at the moment Support team is very responsive, and will go to many lengths to address issues. Extras: great invoice system Payments with Stripe AND Paypal are super easy to setup. Owner Management Portal looks attractive as a feature, although I've not yet used. They have Reports too, I've not yet used. Guests management -- you can add in extras like additional emails, follow/up (i.e. star it), notes, flight info, etc.

Cons

Would be nice to see more work with their tasks for cleaning crew, to automate/sync tasks based on reservations. However, their check-out calendar day view is quite simple to view in the mobile app for the crew. The Inquiry Inbox needs some work, it doesn't stay sync'd/refreshed to new messages all the time. They also have a Messages Feed, which needs to be integrated into the Inquiry Inbox better IMO -- not sure why they are separated views. However, at least I never miss a message with both views. I was hoping to see more robust APIs, but then again, their feature list eventually was good enough such that I didn't need to write any additional API integrations calls as of yet.

Review Source

Response from Tokeet

April 3, 2018

Thank you Jason for your great review and partnership! We are committed to making Tokeet the best vacation rental platform in the market today. We have been hard at work on a series of exciting additions and products--which we will start to roll out throughout 2018.

BN

Ben N.  
Director  
Real Estate  
Used the software for: 1-2 years

### "Simple and Easy to use, amazing customer service."

September 22, 2021

4.0

Overall very good, it brings together everything I need. I'm about to expand to 13 properties with hopes to reach 20 next year and Tokeet will continue to provide the backbone to my infrastrucutre. Highly recommend.

Pros

The product overall is very easy to use, and does provide essentially a one-stop service. It's certainly better suited for Serviced Accommodation or Holiday lets compared to other similar priced products which still focus on room lets only.

Cons

The limited 'core' tokeet can sometimes feel constrained. Eg not allowing for even two different automations or automations per property seems a little harsh unless you spend on the extra Automata package. As a channel manager it works well but still requires you to upload properties onto OTA's individaully. This isn't a problem if you're building your business though as it allows you to check everything yourself. Other channel managers that 'auto upload' tend to make mistakes. Simple things like being able to move properties on the calendar to a different position in the list seem like very easy things to achieve but aren't possible and development tends to be focused on big products rather than small wins.

Alternatives considered

[STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/)

Reason for choosing Tokeet

value for money

Switched from

[eviivo](https://www.capterra.com/p/66294/eviivo-suite/)

They weren't really set up for holiday lets / individual apartments

Review Source

RO

Ross O.  
Business Owner  
Hospital & Health Care  
Used the software for: 2+ years

### "Paid for a Year, Tokeet Cancelled Without Authorisation to Increase the Price"

August 27, 2025

1.0

I’ve been a Tokeet customer for several years, but my recent experience has been extremely disappointing and damaging to my business. In April 2025, I paid for a full year’s subscription upfront. Without my consent, Tokeet unilaterally changed my plan, issued a partial refund, and cancelled my annual subscription. This left me unable to manage my OTA connections, putting me at risk of double bookings and financial loss. At no point did I authorise an immediate cancellation of my account. Their actions represent a clear breach of contract, and communication has been slow, dismissive, and failed to address the issues I raised. Instead of resolving the matter, they forced me onto a new, much higher-priced monthly plan. Businesses rely on stable software to manage bookings. Having a system you pay for upfront pulled out from under you mid-contract is completely unacceptable. I would strongly caution anyone considering Tokeet: be very careful with their billing practices and customer support.

Pros

The system itself works fine for connecting OTAs. Pricing used to be reasonable compared to alternatives. Setup was fairly straightforward.

Cons

\- Untrustworthy billing practices – I paid upfront in April 2025 for a full year, and Tokeet cancelled my subscription without my authorisation. - Forced onto higher pricing – They issued a partial refund and moved me to a new monthly plan at more than double the cost. - Poor customer service – Responses were slow, dismissive, and failed to address the breach of contract. - Business risk – The cancellation left me unable to manage my OTA connections, exposing me to potential double bookings and financial loss. - No respect for customers – Unilateral changes without consent show they don’t value long-term clients.

Review Source

DF

Damien F.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "number 1 property managment app for value of money"

November 2, 2024

5.0

customer support and live chat helped me understand most of the things. this platform is amazing for my everyday use in properties and so far have only been using few features but it's very helpful.

Pros

good chat support and easy to use and integrate

Cons

could be slow speed sometimes but nothing major

Alternatives considered

[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Reason for choosing Tokeet

price did not make sens and API wasn't available on Lodgify to integrate to website

Review Source

MS

Mary S.  
CEO President  
Hospitality  
Used the software for: 1-2 years

### "Great CRM for a STR Business"

October 17, 2024

5.0

Very positive. We have used this system for at least 2 years now and it has been a blessing to our business.

Pros

Love the ability to create your own website which is very easy to do. Love being able to ask questions and get on a phone call with a real person. Love how easy the system works and how you can automate your processes.

Cons

You have to think a little different than you usually think with some of the processes. However, once you understand them, it is easy.

Alternatives considered

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Reason for choosing Tokeet

direct booking website was our main feature that we liked

Switched from

[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

the website from this company was old fashion and Tokeets is much better looking.

Review Source

TR

Turyan R.  
Partner  
Hospitality  
Used the software for: 2+ years

### "Stay away..."

November 30, 2024

2.0

Pros

Pricing was somewhat okay. But now most of the better apps beat them in pricing, too.

Cons

Almost everything... A trillion glitches starting from double bookings, bookings not showing un in the calendars, very bad API connections with Vrbo and Booking.com, impossible to message guests on Vrbo, Rategenie is their worst invention.. Etc.Etc.Etc... I'm happy that I got out of their claws, honestly. Nice people selling absolutely the worst product.

Switched from

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)

Because of the immense number of glitches with Tokeet.

Review Source

DB

Deneil B.  
Director  
Hospitality  
Used the software for: Less than 6 months

### "Professional and Efficient"

October 9, 2024

5.0

Tokeet has helped to simplify our listing management. We moved over from a different channel manager and over night experienced an increase in our bookings. The integration into other products is seemless and we can't wait to integrate more of their products. The response from our customer service agent has been phenomenal and despite the time zone difference, we always receive a speedy and professional response which makes it a pleasure to deal with the team. They have answered all our questions, sometimes more than once and have always been kind, patient and incredibly professional.

Cons

Unfortunately we being in South Africa and having a poor exchange rate, this makes the channel manager a bit expensive for us, but it has been worth the increased fee.

Switched from

[NightsBridge](https://www.capterra.com/p/191455/NightsBridge/)

It was not user friendly, we could not make use of the app, their app was limited and we function primarily on the go and not at a computer/desktop. The pricing was not dynamic and it did not integrate well with Airbnb. We believe this reduced our number of bookings

Review Source

NP

Nikola P.  
Realtor  
Real Estate  
Used the software for: 1-2 years

### "I would recommend Tokeet for sure!"

October 29, 2024

5.0

I enjoy working with Tokeet, as I get notifications from support if there's a double booking, and I can always ask them for help. Also, it has a great set of features to help me with my small business.

Pros

It's a great channel manager, and support is very helpful

Cons

Website feature is simple, but they offer paid add-ons

Alternatives considered

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)

Reason for choosing Tokeet

Tokeet is cheeper, easier to use, and I like the interface better

Review Source

KK

Krystal K.  
  
  
Used the software for: Less than 6 months

### "Promising but VERY Disappointing"

March 2, 2018

1.0

Pros

Aside from my primary job listed here, my husband and I own two cabins that we rent out as nightly rentals. We use all of the normal channels and were attracted to Tokeet because it looked like it would have the functionality that we need in connecting those channels to track our reservations in one place. Our first impression was good. Setting the cabins up and connecting the channels (Booking.com, VRBO, etc) was super easy. The import/export and/or syncing from the channels seem to work as advertised and makes it appear to be a super promising solution for anyone managing reservations across multiple channels. Probably the BEST thing about Tokeet is that the Customer Support Staff is SUPER responsive. They're located all over the world, so you can get an answer at any hour of the day. They try to help when they can.

Cons

Our cabins are primarily busy throughout the summer. All told, we're not taking a ton of reservations right now and because of that, we weren't able to really give Tokeet's features a serious 'test' of capabilities during the 14-day trial. At the beginning of the trial, it was immediately clear to me that Tokeet lacked basic functionality in how the system handles 'Tax' calculations. If you assign a tax, will be applied to ALL rentals. For us, some rentals are taxable and others (rentals to the government) aren't. That would be fine if it allowed me to edit amounts after the fact (perhaps on the Booking Details page), but the system doesn't allow any editing of tax numbers. Even if the tax fields allowed editing, it doesn't seem that the Reports tab has any specific tax report. We got through the trial, figured out some workarounds to the Tax problem, and decided to purchase the annual membership because the channel integrations still made it an attractive option for us. Within a week of purchasing it, we had a slew of reservations roll in and we got to put it to the test a bit more. Many of our reservations book months ahead and we only require a deposit to hold the reservation and then we take the balance of the transaction upon check-in. Tokeet has no way for us to enter a flat rate or percentage deposit. We can only mark the invoices as PAID, UNPAID, or CANCELLED. A SUBMIT PAYMENT option would be all that it needs. Customer Service suggested that we create separate invoices for separate payments, despite the fact that partial payments are available for guests to select if they click an invoice link and pay directly from the invoice page. That shortcoming (on top of the TAX field problems) was the deal breaker for us. We had literally been paid members for about a week and we reached out to Customer Service to request a cancellation and a refund of some sort. Customer Service informed us that they don't do refunds and that we're stuck paying it. I do not recommend this program to anyone. It's a shame that such a quick, responsive Customer Service team is being wasted on a program that falls short in the areas that matter the most. I didn't get the impression that our concerns were put forth towards developing Tokeet into the solution that it really could be. It's a shame because Tokeet is very close to being a truly viable and attractive solution. Instead, it feels that they may have just created a shiny, attractive mock-up that they can hook people to pay for and then they aren't willing to stand by it by having a reasonable refund policy or really turning-the-screws on their developers to start working on their shortcomings.

Review Source

Response from Tokeet

April 3, 2018

Thank you for taking the time to write your review; we really appreciate your feedback. Through 2018, we are working on a set of enhancements to our payments and invoice options. Today, you can specify taxes at the property level, or for individual invoices. We also offer an integration with Stripe and PayPal that allows you to charge guests directly in Tokeet. Also thanks for a shoutout to our world-class Customer Success team! The team is available 24 hours a day on live chat and email, as well as via our daily "Tokeet Academy" webinars. We will take the time to learn and improve based on your feedback. Thank you and we hope to be of help in the future!

TR

Tomas R.  
Head of IT  
Hospitality  
Used the software for: 6-12 months

### "Horrible Customer Support"

September 13, 2018

1.0

Pros

Tokeet does one thing well (not great) that is calendar synchronization. The other pro would be that the pricing is flat and reasonable for what it is, an online calendar that syncs. The API works consistently and if you go into this assuming that you are just paying for a calendar sync functionality and you can make everything else work with your own code, this could be a good choice.

Cons

Customer support is completely useless. Any question that they can't answer copying and pasting from their help documents gets sent to a secondary tier of customer support. In nearly a year of use none of the many questions I've made that have been sent to this secondary tier of support have been answered. Nothing else besides the calendar works reliably. Once a booking is made you can't change the price in the system, it always defaults to the price you set when first creating the inquiry. Data feeds are a mess, with some of them being totally useless because of the bugs. The data feed help documents are plain wrong. I've found many mistakes in them. Reports cant handle reservations that go in between months. So if a reservation is from the 27/08 till 4/09 when you look at September those few days figure unoccupied and August shows up with something like 110%. All of the reports are broke, I will avoid further examples. Its not coded in UTF-8 so anything besides the English alphabet breaks their chat features. The clocks think the first hour of the day is 24:00 rather than 00:00. (I am not making this up) The mobile app takes a year to load even in an IphoneX or a pixel 2. There are other issues with the app. No bug fixing, none. They said they were going to post an update with bug fixes every Wednesday. It lasted a whole 2 weeks before they missed one. One of the shadier things they do is they don't allow anyone to comment on their blog so you cant see any kind of discussion around their software. Avoid unless you are very hands on and like to code.

Review Source

LW

Lanceford W.  
Founder  
Hospitality  
Used the software for: 1-2 years

### "Maximize Efficiency with Tokeet"

October 30, 2024

5.0

Overall, Tokeet has been an invaluable tool for our team. The pros far outweigh the cons, and it has certainly increased our efficiency. We highly recommend it to anyone looking for a comprehensive and reliable property management solution!

Pros

User-Friendly: The interface is sleek and easy to navigate. Even new users can quickly get up to speed without extensive training.

Cons

While basic functionality is straightforward, some of the more advanced features, like reporting, can take a little time to master. To their credit, they have free training sessions.

Review Source

LM

Liam M.  
Director  
Real Estate  
Used the software for: 2+ years

### "Highly Recommend"

October 11, 2024

5.0

Very good, my manager \[sensitive content hidden\] has always been responsive and helpful. The online help guides are also very good. Ultimately Tokeet and it's functionality allow me to focus on business growth whilst taking care of a large chunk of my communication needs.

Pros

Responsive support at all times and even in times when it shouldn't be expected, the Ai bot is very good.

Cons

Some of the booking engine glitches but they are resolved.

Alternatives considered

[Guesty](https://www.capterra.com/p/159377/Guesty/)[FreeAgent](https://www.capterra.com/p/122008/FreeAgent/)

Reason for choosing Tokeet

Price and functionality were best overall.

Review Source

ML

Mindy L.  
  
  
Used the software for: Less than 6 months

### "Does what I want it to do and then some"

April 19, 2018

5.0

Pros

I have one property with 5 units and I currently am listed on airbnb, vrbo, booking.com. With Tokeet, I feel much more confident about adding more channels and being able to keep up. I can't say yet that I'm earning more with it, but assuming multiplying channels is going to lead to increased occupancy, it should just be a matter of time. The APIs and calendar syncing with ICS calendars has been great for me. That was one of my biggest concerns and it has been working great. If calendar syncing was the only thing i was getting out of Tokeet, I would still continue to subscribe. The HELP is wonderful. For someone new to channel management, it made it much easier to get going and start using it meaningfully. I previously had Hotelrunner through Wix and it was dreadful; I can't imagine where I would end up had I kept going with that. By contrast, Tokeet help is meticulous and consistent; it is actually helpful, up to date, and you can get an answer on-the-fly from a live person via chat. I did sign up for the advanced webinar earlier on and no one showed up, but I didn't really feel like I needed it with the availability of such great self-serve support. The INTERFACE is clean and navigable. It's pretty easy to find things and the logic is followable. There have been a couple times where something didn't work or a feature I wanted wasn't available, but nothing earth shattering and some things either got fixed or fixed themselves. The ios APP is great. I suppose it depends a lot on what a person needs, but I like to use it for checking availability and it is great. I've never had it crash. Tokeet is obviously a well-thought-out product and I look forward to using it more and more.

Cons

The learning curve is steep, but that just is what it is. I haven't used all of the features but I look forward to learning and growing as I continue to use it. I have no plans to look at anything else.

Review Source

cA

cristin A.  
CEO  
Hospitality  
Used the software for: 6-12 months

### "Good But need to merge functions"

August 10, 2022

4.0

Good; i like and use it for a while.

Pros

I like you have all that you need but you need to be an expert to understand all the different features.

Cons

Too many different integrations, they have to merge them all into a single dashboard.

Alternatives considered

[Lodgix](https://www.capterra.com/p/114032/Lodgix-com/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Switched from

[Smoobu](https://www.capterra.com/p/160106/Smoobu/)

price and friendly dashboard

Review Source

Response from Tokeet

October 4, 2022

We do our best to provide good help documentation, videos, and 24/7 chat/e-mail customer support. We also offer free webinar training for every product and onboarding sessions for new customers. Having said that, I have seen some problems arising from incorrect configurations which means our process and UI are not yet perfect. But we do have an ethic of continuous improvement that as a software veteran, I find impressive.

JG

Joanna G.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "Excellent product with outstanding support"

March 5, 2023

5.0

Pros

Very good quality product with outstanding customer support. Excellent tutorials and articles with information and tips on how to optimize results using the software.

Cons

For me personally, took a little time to work out all the features, but support was there within minutes to help me.

Review Source

VR

Verified Reviewer  
Head of Delivery Operations, Enterprise and Public Sector  
Telecommunications  
Used the software for: Less than 6 months

### "Invest some time to learn, and it saves you time. It could save time more though. "

October 25, 2017

4.0

I am trying to save some time from managing my 3 vacation rentals. It helps me automate emails, texts to guests, set reminders for myself and housekeepers. Payment processing is also a plus.

Pros

\- Integration with Stripe saves the customer credit card details from Booking.com and Expedia so that you can charge them from Stripe however you want. I have seen instances that card was not saved, they claim that the card was not valid. If that is the case, that is great as most Booking/Expedia customers do not leave a valid card!

Cons

These are not Cons, but I would expect a few more functionalities for perfection - Small navigation functionalities matter a lot. To update pricing, you need to click 3-4 times to go to correct place. - Ability to pass a door code (entered into the booking)to guests in a template, even integration with door code generation websites - Monitored SMS number so that it can get guest's answer to text back to my inbox - Send an email or text to guests without a requirements of template, from various screens like booking list, guest list etc.

Review Source

SW

Shane W.  
Manager  
Real Estate  
Used the software for: 2+ years

### "Tokeet is a great product - support is amazing"

July 10, 2023

5.0

Great product

Pros

Easy to use - live chat back up service is brillant

Cons

I like it all - service product - everything

Review Source

pH

phil H.  
owner  
Real Estate  
Used the software for: 2+ years

### "Excellent central dashboard for short term rental owners with multiple units"

May 3, 2020

4.0

Great software. It doesn't do everything but this is a young industry and most products are incomplete.

Pros

Brings together reservation information from multiple platforms into a central dashboard. Allows a business to manage multiple short term rentals on multiple platforms from a single interface. Also enables a business to book reservations directly

Cons

Doesn't fully integrate with VRBO. Requires an agent level subscription to integration with Pricelabs, regardless of the number of units.

Review Source

Response from Tokeet

August 27, 2020

Thanks for the review, Phil. HomeAway (VRBO) integration is next on deck, and we hope you'll try our own pricing product, Rategenie, which we think compares favorably to PriceLabs.

JK

Jacek K.  
Director  
Hospitality  
Used the software for: 1-2 years

### "Tokeet Support "

October 16, 2022

5.0

Hi All Tokeet support is absolutely amazing, Fakhar help me sort it lots of issue . Recommended to everyone easy to use and support is amazing from whole Tokeet team. Thank you Jacek Silver Service Apartments Ltd UK

Pros

Easy to use highly recommended to everyone

Cons

Integration ,Easy to use highly recommended to everyone

Review Source

EC

Ernest C.  
Director  
Hospitality  
Used the software for: Less than 6 months

### "Tokeet is to say talk about it."

October 8, 2024

5.0

I think they are the best so far I have met while travelling my business road. Every aspect about them is top notch and that assist to your business so good as well because their profound touch has a ripple effect making things better for your business.

Pros

Their staff are very professional and very quick to respond to the problems you have alerted them through different channels of communication. They go at length to try and solve your problem satisfactorily.

Cons

To be honest I am yet to find anything that I least like.

Review Source

VM

Vimal M.  
Director  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Director"

August 23, 2021

5.0

overall it is good

Pros

It is easy to use and value for money. I use the calendar and basic reporting which helps me understand the occupancy and revenues generated

Cons

It does not have a lot of API connections and this is very big issue when you have lots of rooms and platforms and you need to centralise the operations.

Review Source

MK

Michiko K.  
Manager  
Hospitality  
Used the software for: 2+ years

### "Always solve my issues "

September 21, 2021

5.0

Be honest, I found it's difficult to use Tokeet at first. However, moreI use, I get used to it. All of staffs are very helpful all the times. I'm not computer person and they help me very patiently.

Pros

They will always solve my issues asp, and prompt response for my question.

Cons

I wish they have customer line so I can speck with them over the phone.

Review Source

DM

Dadirayi M.  
Property Manager  
Hospitality  
Used the software for: 2+ years

### "Tokeet"

October 17, 2021

4.0

Pros

It was very easy. It is user friendly.The team support has got better over time.Sometimes we had to wait for over 24 hours especially over weekends.

Cons

The customer service. The fact that you can only chat and there is no one to speak to makes it off-putting to some.

Review Source

RM

Rich M.  
Owner  
  
Used the software for: Less than 6 months

### "The worst support staff EVER & a VERY bad product"

May 9, 2018

1.0

Pros

The product & sales pitch looks good. The product offers a lot, but delivers very little. If it actually did what it claimed to do, it would be a great product. It claims to be a Channel Manager, but can not even keep channels active.

Cons

The App & sales video promises a lot, but delivers very little. The Mantra of the support guys is to just ignore the problems you are having, that it doesn't matter. The App is incapable of maintaining the live connections to all the different channels & within days channels have to be re-added or reverified. You contact support & the support guys are useless. The website even gets flagged up as a Security risk by Safari & the support guys just tell you to ignore that too. Every time I raise a problem I get temporary fixes that involves me doing all the work, in order to work around inherent bugs in the system & before the problems are even solved the support team are messaging me to tell me they are "closing the support tickets". I have contacted them to tell them not to do that & they just ignore their customers. AVOID THIS PRODUCT AT ALL COSTS, DO NOT WASTE YOUR MONEY OR YOUR TIME. THEY DO NOT CARE YOU HAVE A BUSINESS TO RUN.

Review Source

IC

Ian C.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Growing Pains Abound"

December 21, 2018

2.0

As a first foray into CMS after a lengthy search Tokeet was ultimately disappointing. With roughly a 30% failure rate in their Signature platform resulting in guests being unable to sign their contracts and the Automata platform being totaly unuseable for over a week ultimately Tokeet was a disappointing experience.

Pros

Tokeet is easy to get used to using and the Ux/Ui is clean and modern. It offers several integrations that can be very helpful in automating business functions.

Cons

Lots of growing pains, technical glitches and slow support. While the Automata and Signature add ons look good up front the have numerous technical issues still that diminish their value significantly.

Review Source

Similar Products

Featured

## Send me user reviews about this product

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.