# Ideagen Quality Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ideagen Quality Management the right Quality Management solution for you? Explore 178 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155354/Ideagen-Quality-Management/reviews --- Ideagen Quality Management 4.5 (178) [View alternatives](https://www.capterra.com/p/155354/Ideagen-Quality-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Ideagen Quality Management Ease of use 4.1 Customer Service 4.5 ## Pros and Cons in Reviews AG Arjun G Quality Data Analytics Information Management adminHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “I use the system to pull off training data for our monthly and weekly reports which is great for showing numbers on the training progress within various departments. “ April 23, 2024 HD Heather D Quality and governance managerHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “For the nhs 6 months is not enough time to get funding.“ August 14, 2025 EO Edward O Accreditation ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “It has irrefutably enhanced our QMS significantly with improved structure, efficiency and effectiveness.“ December 5, 2024 CJ Catherine J Quality ManagerHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “Rejected drafts do not display on workload page.“ April 30, 2024 Tomasz P QMS SpecialistMedical Devices, 501 - 1,000 employeesUsed the software for: More than 2 years. “Documentation Control and CAPA/Workflow modules work well and allow my organization to maintain compliance and improve our internal processes.“ June 26, 2023 DR Daniel R Pathology IT managerHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Some of the steps are tedious when filling out audits or non-conformities as the names/dates do not auto-populate.“ July 24, 2023 Thomas C Dir ITHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Email communications and reminders are supportive to keep compliance up-to-date.“ August 26, 2024 NJ Nicola J Research and Development Quality Assurance CoordinatorHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “I have found the changes to the customer support service frustrating.“ July 29, 2024 ## Showing most helpful reviews Showing 1-25 of 178 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rob W. Group Systems Architect Plastics Used the software for: 2+ years ### "Solid backbone to build your QMS on" October 18, 2024 4.0 Pros The system provides us enough structure to build a solid QMS on, but we can also customise it enough to work within our more unique manufacturing environment. We had a good experience recently migrating from an on-premise install to their SaaS product. The whole process was relatively smooth and happened on time and within the expected budget. Cons The main downside about moving from an on-premise install to the SaaS version was the reduction in speed. Obviously we understand that there are many factors which can affect this but I believe it should have come up in the scoping as something that could be an issue. Review Source HD Heather D. Quality and governance manager Hospital & Health Care Used the software for: 2+ years ### "Software great for ISO 15189 compliance " August 14, 2025 5.0 The software is great but not impressed with the account management strategy. When we come up with product development ideas, they are not welcomed as pathology is a small user Pros It does everything you need to manage a laboratory following ISO 15189 standards. The CAPA module is the best I’ve seen in comparison to other software. Cons Account managers. The I have found them untrustworthy multiple times selling us unnecessary training packages, project management support and then recently we were informed with only 6 months notice that we would need to spend a huge % more to move our database to the cloud. For the nhs 6 months is not enough time to get funding. We should have had more commentary leading up to it and supported through it. Everyone country wide was quite shocked at the approach. Reason for choosing Ideagen Quality Management The capa module was fully customisable and exactly what we needed to meet the standards. We couldn’t figure out how IPassport would be fit for purpose although we are aware other labs use it successfully Review Source VR Verified Reviewer Dir IT Hospital & Health Care Used the software for: 2+ years ### "User friendly but a little dusty" August 26, 2024 3.0 For the most part it's great. It keeps track of everything the organization needs from a compliance and regulatory perspective. Document change control is good but there is some frustration about visibility into the steps at large for project managers trying to understand multi-person document approvals. Pros IdeaGen provides a consolidate platform for compliance related activities. It's web-based, so support of the application is minimal. Email communications and reminders are supportive to keep compliance up-to-date. Configurable workflows all of purpose built design to support business specific processes. Cons On the Inbox page, some of the UI organization feels old. Scaling of sections when names are longer and pages are narrower, leaves to-do items off the screen. It would benefit from some responsive design in this and other areas of the application. All dashboard links seem to push user back to Inbox page. it would be better if a user could drill down here. Review Source EO Edward O. Accreditation Manager Hospital & Health Care Used the software for: 6-12 months ### "Best in class Quality Management System " December 5, 2024 5.0 Overall experience is very positive. It has irrefutably enhanced our QMS significantly with improved structure, efficiency and effectiveness. It is also supporting our accreditation preparedness, especially the documentation, audit and CAPA modules. Pros Simply put Ideagen quality system does what it says on the tin and more. It provides a platform for total quality system management in an efficient and effective manner without any fuss. It's highly flexible and can be tailored to individual organisation needs. Cons Wrapping my head round setting up of some module functionalities takes some getting used to for my liking. Reason for choosing Ideagen Quality Management Better overall package, including cost of purchase, licences, user friendliness and user experience sought. Review Source MOŞ Mehmed Oğuz Ş. Research Assistant Higher Education Used the software for: 6-12 months ### " Ideagen Quality Management makes quality management easy" January 21, 2025 5.0 Pros Ideagen Quality Management makes quality management quite straightforwad Cons Ideagen Quality Management must be improved in terms of user experience. Switched from [GoCodes](https://www.capterra.com/p/130048/GoCodes-Asset-Management/) Ideagen Quality Management is easier to use when compared to GoCodes. Review Source DL Danielle L. Quality Compliance Co-ordinator Plastics Used the software for: Less than 6 months ### "Qualsys is life-changing! " July 12, 2019 5.0 Overall, it has made an improvement and met a lot of our needs. The most difficult part is getting end users engaged in the system. Pros I love the usability of the software. It is very intuitive, and has all of the features we wanted, or didn't know we wanted! The configurability of the system has also been a huge positive for us. With our old system we weren't able to fully configure, and the elements that we could configure required an IT administrator and/or a particular licence. I will bullet point the rest: Ability to link related documents Setting review dates for documents Dashboard Limiting permissions/viewing ability Ability for end users to leave feedback on documentation Automatically PDFing documents Embedding codes Training/help is within the system Overall the software is miles ahead of the others, with so many positive points! Cons The cons: There is not an option to select the information shown in an issue report The forms are "fully configurable", for example some information has to be there, and it has to be at the top of the form rather than in another section Kickstarting workflows is a little more clunky than the "pass to" function The "if" option could have a lot more power (but I understand this is a recent development) You can't do a blank search for all documents (filtering with topics for example) Alternatives considered [Ideagen Quality Management](https://www.capterra.com/p/155354/Ideagen-Quality-Management/) Reason for choosing Ideagen Quality Management Qualsys had the full package in comparison, and was a lot more user friendly. Switched from [DDM](https://www.capterra.com/p/162728/DDM/) DDM was very old fashioned, not very configurable, and difficult to train to end users. Review Source Response from Ideagen July 16, 2019 Hi Danielle, This is such a lovely review. Thank you so much for sharing your experience of Qualsys with the world. It means a lot to us. Thank you also for sharing your feedback about workflows. If you have any more feedback on new or old functionality, please do send us an email to usability@qualsys.co.uk and our UX/UI team will look into it. Many thanks Emily AB Annabelle B. Company Environmental Manager Building Materials Used the software for: 6-12 months ### "Qualsys Experience" August 21, 2019 4.0 A positive experience with knowledgeable and helpful staff to help you through the implementation and problem solving. Pros Ease off use Ability to run from IPad's and phones Flexibility of being able to tailor to own needs Dashboard for tracking performance Easy administration Cons Audits process is long winded and could be simplified by being able to raise on close on the app. Modules are not interactive with each other and operate independently. Alternatives considered [Intelex EHS Software](https://www.capterra.com/p/80803/EHS-Management-Software/) Reason for choosing Ideagen Quality Management Locality of organisation User friendly Proce Review Source Response from Ideagen August 30, 2019 Thank you for writing us a review Annabelle. We're really delighted you find EQMS easy to use and flexible to tailor to your own needs. Thank you for your feedback about the audit process. We're getting a support nurse to get in touch with you as you can raise and close audits on the mobile application. All the best, Emily RP Ryan P. Integrated Management Systems Leader Machinery Used the software for: 2+ years ### "Great Quality Management Solution" September 24, 2025 4.0 I have enjoyed my overall experience with Ideagen Quality Management, it has been easy to implement into the business and it has been easy to train fellow colleagues in how to use the modules effectively. Pros The customer support is always fantastic and fast. Our account manager is always very helpful and points us in the right direction whenever we have an issue/question. The platform is very secure and complies with our Cyber Essentials Plus certification and it makes it easy to collaborate with IMS functions easily across multiple sites. Cons The report designer tool is robust but has a steep learning curve, this feature could definitely benefit from some simplification/streamlining with regards to workflow. Review Source LS Lee S. QHSE Facilities Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "QPulse intergration for Quality Managment" January 23, 2025 5.0 Overall QPulse 6 is very integrated throughout our company Pros How it creates your own workload and sends email reminders for outdated items Cons I would like if during document control if a revision was updated that it could adjust the footer of the document Review Source BC Bien C. System and Service Operations Analyst IT Food Production Used the software for: 2+ years ### "Ideagen Quality Management Review" January 8, 2025 5.0 Overall, Ideagen Quality Management is really user friendly and efficient when it comes to documentation. Pros The documentation module cause you can always go back to the documentation using the document reference number and you can even put a URL or hyperlink instead of attaching the actual documents. Cons The people module and it’s a bit complicated especially when giving permission, access etc but still it’s manageable. Review Source TM Troy M. Duty Manager Airlines/Aviation Used the software for: 1-2 years ### "Easily Broaden Your Portfolio" February 3, 2025 5.0 Overall very pleased with using Ideagen. Would definitely recommend Pros I love the fact that you can easily bolster your career by expanding your portfolio on Ideagen Cons The only problem I have found in the past was the platform not being the most intuitive. This however, has changed; you can certainly find your way around now. Review Source JS Joe S. RandD Manager Hospital & Health Care Used the software for: Less than 6 months ### "IQM Hosp Review" July 4, 2024 4.0 Pros Easy to use, modules interact, has revolutionised our QMS overnight! Cons Non to date. We are in the implementation stage but things have been smooth so far. Reason for choosing Ideagen Quality Management More suited for our use and less focused on lab work Review Source AZ Alla Z. Scientist III Biotechnology Used the software for: Less than 6 months ### "Qualtrax saves time !" June 7, 2021 5.0 Overall this system is very well put together and will organize company's quality system. Qualtrax customer service and tech support are always available. Pros This system has the option to attach Compliance Standards to documents and within workflows. It also has the capability to filter reports by Standards. Analyst competency is a big part of compliance. This system allows you to create trainings and tests schedules to maintain analyst's competency. Proficiencies (blind samples) can be tracked by workflows. Also Collaboration is critical in quality control. This system allows multiple analysts to participate in a workflow instance. This means that if one analyst initiated a workflow then another analyst can finish. It documents which analyst completed each step in that instance. One can also create groups that will have specific permission within Qualtrax. Consequently, Risk assessment is critical for Compliance. This workflow can be initiated for multiple reasons and can trigger corrective action workflow if necessary. It is also very helpful that several accrediting bodies are also using Qualtrax. Cons I think that it would be helpful to have list custom field alphabetized. It would also be helpful to create a workflow instance URL links to allow the auditor see a particular workflow. Review Source TB Tom B. Customer Experience Manager Chemicals Used the software for: 2+ years ### "Robust & Flexible workflows are invaluable and come standard rather than as an add-on or up-sell." September 24, 2021 5.0 This is a great company to work with. The sales process was not pushy, and they were honest and up front about what the product could and could not do, which is very refreshing for a software company. The onboarding process was great. The trainers are very skilled and personable. The follow up to questions is prompt and very helpful. Technical support is excellent. They respond in a timely manner - same day in every instance where I've needed them. Speaking to a live person who lives in the US is becoming harder and harder to find, but these guys do it! They also have an annual User's Conference, which does cost money, but is worth its weight in gold. It's limited capacity ensures you get one-on-one attention from their technical team if needed, and networking with other users proved invaluable. We were able to share workflows with other users and use their designs to implement in our own system. Very, very helpful. Pros I love the flexibility that workflows offer. We initially purchased the platform for document management and audit preparedness, which it does exceptionally well. We have expanded its use far beyond our quality department thanks to the workflows functionality. Nearly any process that your organization currently does on paper can be automated as a workflow. This reduces paper, eliminates the possibility of something getting lost or buried under a stack of other documents, and makes reporting a breeze. Cons They recently released a dashboard, but unfortunately, the dashboard does not offer click-through functionality. For example, I can see how many open items I am responsible for, as well as their status (new, approaching, late, expedited), but if I click on expedited tasks in the dashboard, I'm taken to my general inbox, which includes ALL tasks, documents, and workflows. It's a small thing, really, but it does leave something to be desired from the user perspective. Review Source PL Paul L. Implementation & Validation Consultant Pharmaceuticals Used the software for: 1-2 years ### "Qualsys EQMS delivers the Expectation" July 16, 2019 5.0 As an independent, Implementation and Validation Consultant, I have worked with Qualsys on several client projects, and can honestly say that they deliver over and above expectation. Not only are they highly responsive in the Pre-Sales process (like most), this level of responsiveness continues throughout your journey of engagement: Project Management, Implementation, Go-Live and then into BAU. They have really thought about the most important component - "The Customer". Also, when you have an issue or something that just needs sorting out, you can pick-up the phone where you get to speak to an actual human-being .. Yes, it really is true (actual people).. try it for yourself, it is refreshing in this day of the robot society. Pros The system can be implemented in a phased approach, focusing effort on core needs to enable a faster go-live timescale, to start benefiting from the systems capabilities. User Interface and the overall Experience; supports the ease-of-use, to get stakeholders engaged with the system and adopting new ways of working from the perspective of distributing the 'quality culture' throughout the organisation. The system has excellent 'touch points' for staff to take ownership of their documents and quality events; to ensure execution and closure in a timely manner. I particularly like the systems workflow engine, in how it directs the events and keeps your tasks on track. Furthermore, the integration of Business Intelligence to immediately review your KPIs and current Compliance Position, hits the sweet spot for effective (right now) decision making. I also liked the balance between out of the box, light touch setup to developing additional user-needs configuration, under the ITIL Change Management methodology, rather than having to do lots of heavy configuration on Day 1, then having to re-think it all at a later point. Overall, this system offers an intuitive platform based approach, that will appeal to multiple business teams, management and implementers/validators of such systems. Cons No particular dislikes noted. In one particular implementation, the custom fields in Document Manager would not merge the meta-data to the document file. It was only designed for the core meta data fields. However, I raised this as a change request to the vendor, and they were able to facilitate the capability in a quick time frame, which did not impede the requirements to have additional data automation into the document file. Review Source Response from Ideagen August 30, 2019 This is such a thoughtful review Paul, thank you so much. We are all incredibly grateful for sharing your journies with EQMS. LE Leah E. GCLP Analyst and Biobank Manager Research Used the software for: 2+ years ### "Great for GxP compliance" June 16, 2023 5.0 Q-Pulse has simplified our QMS, enabling automation of review and target date reminders, improving our closure rate for CAPAs and meeting of target dates for document review and training. We have also dramatically reduced paper consumption and storage space required. Pros Use of target dates and automated reminders, ability to control documents and manage assets Cons Audit trail for changes to records such as assets would be helpful. Some limitation on fields available Review Source PH Paul H. Quality and Regulatory Director Medical Devices Used the software for: 2+ years ### "Review of Qualsys EQMS" June 4, 2020 5.0 The main business problem that has been resolved with having the EQMS is one of compliance. Working in a heavily regulated industry, the EQMS allows us to have full control of documents, staff training, change controls, nonconformances and CAPA investigations, One of the main benefits that we have realised through implementing EQMS is connectivity with our employees and the Quality Management System. This was paper based before and far from ideal but having it available electronically means that users can access the system anywhere and at any time. This is important when users are located in several different countries. Pros Impact - the document control database is easily the most impactful feature of the software allowing all employees to easily access procedure they require to perform their jobs. Ease of use - the system is easy to use and intuitive after some training. As with any computerised system, it helps when the databases are used routinely. Integration - when all the metadata had been collected, the integration with existing business processes was easy as the organisation was operating a paper based document management system. Cons One of the missing elements is a link from the training database to doc control so that when a new revision of a document is released, an automatic training record should be send to all relevant employees. I have used several other EQMS systems and this functionality is standard. It may be released with version 7 of the database? I feel the training database is not nearly as well developed as the document control db but it is part of the system that is extremely important to our organisation working in a Medical Devices. Reason for choosing Ideagen Quality Management The Qualsys EQMS offered us everything we needed for the size of our organisation. Review Source CJ Catherine J. Quality Manager Hospital & Health Care Used the software for: 2+ years ### "Quality Management " April 30, 2024 4.0 Poor customer support. Often left with issues unresolved or attempt to resolve myself. Good product for document control and error reporting. Pros Good product. Reliable. Easily accessible. Desktop client most user friendly. Cons Poor customer support. Occurrence module has a known defect for creating forms - yet to be fixed so currently unusable. Dashboards only available in Web version. Rejected drafts do not display on workload page. Documents due for review do not display on user workload page. Training / events module is difficult to use. Web version 7 is not user friendly at all. Analysis data not always accurate. Review Source TH Terry H. Quality Assurance Officer Alternative Medicine Used the software for: Less than 6 months ### "The more you use it, the more useful it can be." October 11, 2021 5.0 Stellar. Pros We are finding new items we can document control and track in Qualtrax every day. We use it not only for ISO compliance, but Health and Safety as well. Once we complete our certification, and are a fully functioning laboratory, we may find even more uses. All of the preloaded items we found very useful and have put them into use. The training and support team have been very helpful with any questions, and the monthly meetings I've had with our \[SENSITIVE CONTENT\] is an unusual aspect to this company that I have found wonderful. It's nice to know they are invested in the product. Cons I have not had any problems to date. When I had a question, the support team was able to help me within the same day. Reason for choosing Ideagen Quality Management It's capabilities. Review Source AT Anthony T. Group IT Manager Oil & Energy Used the software for: 2+ years ### "Q-Pulse" June 15, 2023 4.0 Q-Pulse also offered robust reporting and analytics capabilities, providing us with clear, concise, and visually appealing reports. This made it much easier to communicate with other departments and higher-ups about our current state of quality and any areas that needed improvement. Pros Intuitive User Interface: easy to navigateComprehensive Suite of Tools: The platform offers a wide range of tools for managing quality, including modules for document control, audit management, supplier quality, CAPA Cons Customization LimitationsHigh learning curveAbsence of full functionality of the mobile app Alternatives considered [Oil and Gas Software](https://www.capterra.com/p/145194/Oil-and-Gas-Software/) Review Source LC Lylian C. Quality Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Great EQMS for our business" July 2, 2019 5.0 Our business has rolled out 6 modules in 12 months, reached ‘self-taught’ Levels on some modules and we are now relaying on eQMS for our everyday Quality Management. Pros It is quite simple to set up, and the configuration process quicken as we implemented more and more modules as they all use similar configuration files and processes. The audit and documentation systems are particularly well designed. Issue manager took more effort to implement and can be challenging. Cons Equipment manager lacks important features related to the standards particularly for more demanding standards such as IATF or AS. Risk Manager is great for business risks but cannot be configured for H&S individual assessments or FMEA which I think would improve the product greatly. Review Source Response from Ideagen July 5, 2019 Hi Lylian, Thank you so much for taking the time to leave a lovely review, we really appreciate it! We're very happy to see you have rated the overall quality of EQMS by Qualsys 10/10 and that you love the design of our auditing & documentation modules! Thank you also for including some suggestions and feedback about how we could improve the EQMS software for you. Our technical team are constantly trying to make EQMS easier and faster to configure, and we really value your feedback. Your account manager is going to get in touch with you about using Risk Manager for H&S assessments. If there's anything else you'd like to see going forward please don't hesitate to send an email to info@qualsys.co.uk and we can pass on any suggestions to the Product team. We're looking forward to working with Texecom to further enhance the maturity of your quality management system. Thanks again and we hope you continue to enjoy using our quality management system software! Emily SG Stephen G. CSV Specialist Pharmaceuticals Used the software for: 2+ years ### "Great for a simple DMS" July 26, 2023 4.0 Pros Availability of different quality modules. Cons Would like to see the ability to create webforms and to view document along with Q-Pulse metadata record. Review Source LL Linda L. Quality Manager Hospital & Health Care Used the software for: 2+ years ### "Seasoned Q Pulse QM Review" April 19, 2023 4.0 We use Q Pulse primarily to support accreditation with ISO 9001:2015, JACIE, HTA and IRMER. Unfortunately it is not used throughout the organisation resulting in conflict sometimes with other document storage IT systems and we occasionally have to duplicate documents. Pros It does not over complicate things and I especially like the fact that users can use their Trust log in details and can access documents via our Intranet without logging into Q Pulse itself. Much more time efficient. Cons I would like a more comprehensive reporting suite, or a simple report building tool. Currently we download a large chunk of data and export to Excel to manipulate it there to our requirements but it is more tedious than using a pre-defined report Review Source ST Shawn T. Manager of Information Technology Higher Education Used the software for: 2+ years ### "QPulse for Research" April 13, 2023 5.0 Pros Document Management - this allows us to centralize our SOPs in one location and distribute them to our users. Improves our compliance due to audit trail of staff acknowledgement of policy and procedures. Cons Training module - this is the module we thought we get a lot of use out of. Just doesn't work they way we intended it to. Difficult to navigate\\use Reason for choosing Ideagen Quality Management We chose Q-Pulse because its a highly configurable system. Review Source SN Sajeevan N. Head of Quality Pharmaceuticals Used the software for: 6-12 months ### "EQMS System that does exactly what we want it do" July 9, 2019 5.0 The overall experience with EQMS has been exceptional. We as a company moved from a paper based Quality System to EQMS and straight away seen the benefits. The admin burden has declined and we have gained better control and visibility of our Quality System. This also enables us to focus on future projects knowing that we have a strong backbone in the form of EQMS. Pros The most liked part of the system is the way that it has been designed by Qualsys. Very user friendly and easy to follow modules that serve the purpose. The EQMS system provides an excellent platform to enable the company to grow without the admin burden of managing documentation and training. Qualys provides exceptional support throughout the implementation of all EQMS modules. Qualsys tailor the planning, configuration and testing to suit the company's requirements. Cons The EQMS system has been great addition to our company's growth. hence we have not had any areas within the system that we disliked. Reason for choosing Ideagen Quality Management We chose EQMS because of the supplier Qualsys and their exceptional service and support. We had a great expereince working with Qualsys to implment EQMS at our site. Review Source Response from Ideagen July 11, 2019 Wow, thanks for the glowing review Sajeevan! There will be lots more exciting features and tools we're launching over the next few months which we think you're going to love as BAP Pharma continues to grow and evolve your management system. Thanks again for recommending Qualsys! 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