--- title: "Page 2 | Ideagen Quality Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Ideagen Quality Management the right Document Control solution for you? Explore 178 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/155354/Ideagen-Quality-Management/reviews/?page=2" page_type: "reviews" language: "en" --- Ideagen Quality Management 4.5 (178) [View alternatives](https://www.capterra.com/p/155354/Ideagen-Quality-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Page 2 - Reviews of Ideagen Quality Management ## Showing most helpful reviews Showing 26-50 of 178 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BC Bien C. System and Service Operations Analyst IT Food Production Used the software for: 2+ years ### "Ideagen Quality Management Review" January 8, 2025 5.0 Overall, Ideagen Quality Management is really user friendly and efficient when it comes to documentation. Pros The documentation module cause you can always go back to the documentation using the document reference number and you can even put a URL or hyperlink instead of attaching the actual documents. Cons The people module and it’s a bit complicated especially when giving permission, access etc but still it’s manageable. Review Source AH Alex H. Technical Compliance Executive Food & Beverages Used the software for: 6-12 months ### "Good product, great service" December 18, 2024 4.0 Pros The customer service. Any issues or queries I have, they are quick to respond and very knowledgeable. Cons I occasionally encounter "bugs" where a link doesn't work, or an error message appears. Review Source VR Verified Reviewer Dir IT Hospital & Health Care Used the software for: 2+ years ### "User friendly but a little dusty" August 26, 2024 3.0 For the most part it's great. It keeps track of everything the organization needs from a compliance and regulatory perspective. Document change control is good but there is some frustration about visibility into the steps at large for project managers trying to understand multi-person document approvals. Pros IdeaGen provides a consolidate platform for compliance related activities. It's web-based, so support of the application is minimal. Email communications and reminders are supportive to keep compliance up-to-date. Configurable workflows all of purpose built design to support business specific processes. Cons On the Inbox page, some of the UI organization feels old. Scaling of sections when names are longer and pages are narrower, leaves to-do items off the screen. It would benefit from some responsive design in this and other areas of the application. All dashboard links seem to push user back to Inbox page. it would be better if a user could drill down here. Review Source Tomasz P. QMS Specialist Medical Devices Used the software for: 2+ years ### "Q-Pulse - a comprehensive and customizable Quality Management System" June 26, 2023 4.0 Comprehensive and customizable system. It does well what it's supposed to do. Pros Documentation Control and CAPA/Workflow modules work well and allow my organization to maintain compliance and improve our internal processes. Supplier Control and Audit module also perform well. Cons User interface is dated and sometimes software is not the most intuitive to use. Reason for choosing Ideagen Quality Management I joined the compan after the decision was made, so cannot comment on this. Review Source TB Tom B. Customer Experience Manager Chemicals Used the software for: 2+ years ### "Robust & Flexible workflows are invaluable and come standard rather than as an add-on or up-sell." September 24, 2021 5.0 This is a great company to work with. The sales process was not pushy, and they were honest and up front about what the product could and could not do, which is very refreshing for a software company. The onboarding process was great. The trainers are very skilled and personable. The follow up to questions is prompt and very helpful. Technical support is excellent. They respond in a timely manner - same day in every instance where I've needed them. Speaking to a live person who lives in the US is becoming harder and harder to find, but these guys do it! They also have an annual User's Conference, which does cost money, but is worth its weight in gold. It's limited capacity ensures you get one-on-one attention from their technical team if needed, and networking with other users proved invaluable. We were able to share workflows with other users and use their designs to implement in our own system. Very, very helpful. Pros I love the flexibility that workflows offer. We initially purchased the platform for document management and audit preparedness, which it does exceptionally well. We have expanded its use far beyond our quality department thanks to the workflows functionality. Nearly any process that your organization currently does on paper can be automated as a workflow. This reduces paper, eliminates the possibility of something getting lost or buried under a stack of other documents, and makes reporting a breeze. Cons They recently released a dashboard, but unfortunately, the dashboard does not offer click-through functionality. For example, I can see how many open items I am responsible for, as well as their status (new, approaching, late, expedited), but if I click on expedited tasks in the dashboard, I'm taken to my general inbox, which includes ALL tasks, documents, and workflows. It's a small thing, really, but it does leave something to be desired from the user perspective. Review Source MP Michelle P. Operations Administrator Medical Devices Used the software for: 2+ years ### "Qualtrax - A Customer's View" August 16, 2019 5.0 As anyone who has worked with Software knows, software is only half of the package. Customer support, and service comprises the other half. As much as I love the Qualtrax Software, it’s the support and employees that make your company. Every single person I have interacted with has been not only helpful, and friendly, but genuinely kind. The support we have received is stellar and I would recommend Qualtrax for that aspect alone. The site for customers to submit desired features for possible implementation tells me that you take the needs of your customers seriously; that you value our suggestions and needs, which is rare in a company. Usually companies will say they want your feedback but it’s all talk. What you have done to engage your customers in the development process is impressive. Not only did you set the site up you give us feedback on the status of our suggestions. I am truly impressed by your company as a whole. The employees that have worked to help us over the years with setup, updates, renewals and issues have been amazing, I can’t thank them enough. Pros The ability to customize the database to fit our needs. The fact that Qualtrax is constantly updating and striving to add features that will benefit their customers is another desirable aspect. I've never worked with a software company that was so invested in there product. Your employees take pride in the work they do and it only takes five minutes of talking with them to see this. Cons There are some features in regards to the workflows that fall short of allowing us to be truly compliant. Reason for choosing Ideagen Quality Management We are constantly updating our product data sheets and needed the ability to customize and create our own workflows. We also needed Software that offered a Validation book, so that with each update the validation book would be available for us to use. Qualtrax offered both of these features. Only one of the other products we looked at came close to what Qualtrax offered, but at 4x the cost, with a limited ability to customize and no validation book. Qualtrax simply stood out among them as the best fit for us. I'd also like to say that I didn't feel we were getting the standard "sales pitch," there was a straight forward honesty that I truly appreciated from the sales staff that has continued to prove true with everyone I've dealt with. It was a decision I have not regretted. Review Source Eileen F. Quality Administrator Transportation/Trucking/Railroad Used the software for: 2+ years ### "Qpulse is a great Quality Management software" March 14, 2023 5.0 Having used Qpulse now for nearly 15 years, I found it very useful at time for audit when all data is in one central storage area. It also ensure that everyone is using current version of any document Pros We used Qpulse CAPA Module to manage a core process within the company. We then found Audit Module was very useful for managing Internal Audits. Document Module was used as central storage area for ISO documentation. Cons Where one person is named a couple of times within one template, they get an email for every action. Unfortunately they are responsible for a number of separate actions so we had no way around this as we needed each action to be recorded. Review Source LS Learay S. QA Deputy Chemicals Used the software for: 2+ years ### "All in one compliance package for sure!" August 20, 2021 5.0 With the loss of much of the prior QA staff and more individuals being hired and working remotely training was difficult. With Qualtrax able to made many of the burdensome tasks automated with immediate assignment to support staff and the training is assigned and completed on the individuals time making the process more efficient. Pros The support, the added training through the customer portal, fast support on resolution of questions, the lists goes on and on. Cons Software none. Just wish I had more time to dedicate to the whole process. Reason for choosing Ideagen Quality Management the system was chosen by our governing office. Review Source AZ Alla Z. Scientist III Biotechnology Used the software for: Less than 6 months ### "Qualtrax saves time !" June 7, 2021 5.0 Overall this system is very well put together and will organize company's quality system. Qualtrax customer service and tech support are always available. Pros This system has the option to attach Compliance Standards to documents and within workflows. It also has the capability to filter reports by Standards. Analyst competency is a big part of compliance. This system allows you to create trainings and tests schedules to maintain analyst's competency. Proficiencies (blind samples) can be tracked by workflows. Also Collaboration is critical in quality control. This system allows multiple analysts to participate in a workflow instance. This means that if one analyst initiated a workflow then another analyst can finish. It documents which analyst completed each step in that instance. One can also create groups that will have specific permission within Qualtrax. Consequently, Risk assessment is critical for Compliance. This workflow can be initiated for multiple reasons and can trigger corrective action workflow if necessary. It is also very helpful that several accrediting bodies are also using Qualtrax. Cons I think that it would be helpful to have list custom field alphabetized. It would also be helpful to create a workflow instance URL links to allow the auditor see a particular workflow. Review Source MM Michael M. Engineering Manager Medical Devices Used the software for: 2+ years ### "Q-Pulse QMS review" May 19, 2023 5.0 Q pulse manages our QMS very well and ensures we have the latest revisions at all times. Doc control and doc approval process is very good Pros All the modules are used to there full extent and it manages the system well Cons storing external documents within records etc could be improved Review Source Sarah L. Head of Quality Supply Chain and RP Warehousing Used the software for: 2+ years ### "Q-Pulse Enterprise" March 7, 2023 5.0 The benefits of having Q-Pulse is the team behind it. Any issues we have had, have been hands on with the Q-Pulse support team. Also, having been involved in the roll out of the Q-Pulse system in the business I work in, I have to commend the consultant who worked with us. Pros When I first joined my company it was a privately owned company, however, now 6 years later, the business has massively grown with a number of acquisitions and having made the move to become a public company. With the acquisitions, the ease of having Q-Pulse Enterprise allowed us to roll out the QMS and provide real live data and streamline a number of our processes. Cons Due to the number of employees that I currently work with, and working in a quality and compliance industry, that training is core to the success of the business. Having a platform that can demonstrate this is critical. Whilst Q-Pulse currently offers way of documenting training, I do believe it is quite manual and could improve. If this improves, Q-Pulse will prove to be a very robust and attractive quality management system. Review Source YS Yusuf S. Quality Manager Hospital & Health Care Used the software for: 2+ years ### "Complete sollution for a lab Quality Management system" April 19, 2024 5.0 Pros For a laboratory this system provides full functionality for a Quality Management System. It ensures smooth compliance with ISO and MHRA requirements. all of the modules can be tweaked to suit you needs and there is significant flexibility to allow different levels of usage based on the size of the service. Cons Permission levels are rigid and requires primary licenses for high level tasks. Reason for choosing Ideagen Quality Management Merger with a local partner who were already using Q-Pulse Review Source PR Philip R. ISO Compliance Engineer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Q-Pulse management system solution" March 9, 2023 4.0 We have used Q-pulse for over 10 years and it is a critical part of the business that we could not be without, although if we had a wish list to improve it, we would like it to be more user friendly and more helpful for the casual or new user. Pros Q-pulse is a very good tool for helping us manage key areas within the management systems, such as CAPA and document / asset control, at least it is for them that know how to use it. Cons Q-pulse is not an easy tool to learn your way around and it can put people off using it due to it not quite being as intuitive as it could be Reason for choosing Ideagen Quality Management Not applicable Review Source SG Shelby G. QA & Environmental Manager Pharmaceuticals Used the software for: 1-2 years ### "Fair Q-Pulse Review " June 16, 2023 4.0 Good - our account manager \[sensitive content hidden\] is really helpful and always responds to any queries. We have feel supported. The cost is so high for the modules we will not be purchasing any more. Pros The layout is good. The administrator functions are easy to use.The document module is great and functions exactly how we need it to. Cons To make changes, build reports etc - this can seem really complicated and takes alot of time to do. Much more training would be required to become competent at this which comes at s big cost. The modules are really expensive - we would like to have more but cost completely restricts this. Reason for choosing Ideagen Quality Management I was not involved with the purchase Review Source Sharon F. Quality Manager Semiconductors Used the software for: 6-12 months ### "Great Product for all sizes of Quality Management systems" March 31, 2023 5.0 I manage three areas at our site , Q-pulse makes that very easy for one person since everything is documented and recorded in the system. Monthly reports are also easy because of the analysis module which makes reviewing the data easy. Pros Easy to use and great customer support. Good help feature so most issues you can figure out on your own. Great record keeping and control on all the business processes in the system. Make audits very easy to navigate since every record is at your fingertips. Being able to make fields mandatory means you never are missing information. Cons The online training course for the basic version is not the best, not at intuitive as I would like to see. Reason for choosing Ideagen Quality Management Familiar with Q-pulse from previous employer, system is very customizable over other systems. Review Source EB Elaine B. Supply Chain Manager Food & Beverages Used the software for: 2+ years ### "Very useful portal for supplier management and complaint management" April 17, 2023 4.0 Our complaints procedure is definitely a smoother process with all the information held in one place with the ability to extract management information, including visual graphs, to show trend analysis. Our SLA process is now much easier with a standardised form giving no options for interpretation by the supplier on what information is needed. Pros easy to use portal, which you can access all aspects via one single log in. All the relevant information is at your fingertips via the dashboard which is easy to use. Cons The portal can be slow at times due to busy usage, but not excessively so. Review Source AD Andrea D. QA Manager Hospital & Health Care Used the software for: 2+ years ### "Q-pulse is a tool used by my organisation to successfully continues to meet regulatory requirements" April 11, 2023 4.0 Q-Pulse enables business to comply with regulations that lead to accreditations of the work my company does. Pros Ideagen Q-Pulse QMS is user friendly software. Q-Pulse support is very responsive and efficient in sorting any issues we might have. Recently, we successfully migrated to the new version of software and the team behind upgrade made the transition very easy. Cons It would be great for academy training modules (all including advanced) are available without additional cost to the oragnisations. Review Source VR Verified Reviewer Associate Chemist | Quality Assurance Supervisor Environmental Services Used the software for: 2+ years ### "Automate your ISO 17025 or TNI compliance" March 5, 2020 5.0 Regulatory compliance can be complicated and resource-intensive. Qualtrax set out to simplify compliance and have produced a robust product that delivers solid value. If you are hesitant to abandon your current compliance strategy, don't be. Even the best in-house systems can't compete with their ready-to-use solutions. Adoption is quick because end users immediately see that every process Qualtrax takes over is more elegant, tidy, and traceable. There's always room for improvement and Qualtrax recognizes that. So, the company listens to the voice of the customer and they continuously work to improve their software. I don't think there is a better product on the market that comes close to Qualtrax's value, ease of use, and functionality. Pros Out-of-the-box document control, robust email notification system, configurable. Automates compliance management specific to individual standards. Built with ISO and TNI compliance in mind. Easy for end-users to learn, making adoption painless. Qualtrax customer support and corporate culture are the best I've experienced. The entire team is dedicated to creating a premium product that really addresses an important need. Cons Workflows are useful and configurable, but building them can be difficult at certain steps. More functionality would help during the creation of the workflows. Also, mining of the data stored within Qualtrax is limited and could be improved. Review Source AG Arjun G. Quality Data Analytics Information Management admin Hospital & Health Care Used the software for: 2+ years ### "Overall a great Quality Management system " April 23, 2024 5.0 Overall a great system to use, I find the training courses created by my department very intuaitive. I use the system to pull off training data for our monthly and weekly reports which is great for showing numbers on the training progress within various departments. Pros The system is straight forward to use with some excellent features. Cons It might be better to have more trending in terms of graphs and charts for presenting to senior management. Review Source Greg T. Systems Administrator Law Enforcement Used the software for: 2+ years ### "They Just Get It!" November 26, 2019 5.0 The folks at Qualtrax are passionate about their product and it shows whenever you interact with them. They are eager to help and eager to make their product better. They listen to their customer-base and make improvements and enhancements based off that feedback. That's not something you experience very much with today's technology. The people at Qualtrax just understand the importance of what you're doing. Pros We have been using Qualtrax since 2012 and we moved to the Hosted version of Qualtrax in 2017. Having control over every aspect of your documents lifecycle, whether hosted or not, is powerful. And Qualtrax is a powerful application. Complete control over you documents, processes, workflows, testing and training. The most exciting part for me from an administrative and IT front - this is THE most worry-free application we use. It works flawlessly and reliably! Cons I wish there were more video tutorials or vlogs on how to get the most out of Qualtrax (Workflows - yes please!). Qualtrax support is top notch though and they have no problems with getting what you need in a timely fashion. I just want more! Reason for choosing Ideagen Quality Management After evaluating what the product can do and how that fit in to our needs...It really came down to the people at Qualtrax. They just get it! Review Source MR Mindy R. Quality Systems Manager Medical Devices Used the software for: 1-2 years ### "Qualtrax Software Recommended for regulated industries" June 4, 2021 5.0 Our previous software system was not configurable. Personnel could not easily find the documents they were looking for. Administration personnel was limited so there was less interaction between departments. Qualtrax improved all these. Pros Impactful features include: configurable easy to learn help screens are awesome customer service is amazing Cons When there are features we would like to see added, we can place them in a portal for consideration. Support personnel are helpful in finding workarounds. Review Source Fergal F. Group Supplier & Material Assurance Manager Food & Beverages Used the software for: 2+ years ### "Excellent tool for Supplier & Audit management" March 22, 2023 4.0 Great overall features and client customer service Pros Easy to use & great tool for supplier & audit management; great customer service and client management. Cons Can sometimes lag when filtering large data of historical data. Review Source AZ Artur Z. System Administrator Hospital & Health Care Used the software for: 2+ years ### "Excellent QMS tool with even better customer support" March 4, 2024 5.0 Highly recommended, Excellent tool with great customer support and training. Pros Customer Service Training Programme Customization Dependability Cons Clunky in use Forest of permissions which are not always easy to understand. Review Source Prasant B. Aviation Safety Analyst Aviation & Aerospace Used the software for: 2+ years ### "Great product but due an upgrade now" November 21, 2023 4.0 Pros As an administrator, you can do a lot and set it up the way you like it. Notifications work great as well. Cons No logic while building reports. Dashboards are poor. Review Source Simon M. Operational Manager Hospital & Health Care Used the software for: 2+ years ### "Powerful software once you learn it" March 19, 2023 4.0 Q-Pulse allows straightforward management of document control, CAPAs, audits and equipment records. Altogether this makes these tasks easier to plan and prioritise Pros Workload statistics for departments and personnel. Customisable noncompliance wizards and templates. Customisable reports. Cons Not having batch commands for more tasks such as removing archived users from all documents or acknowledging all documents on their behalf Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.