--- title: "Page 2 | Ideagen Quality Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Ideagen Quality Management the right Quality Management solution for you? Explore 178 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/155354/Ideagen-Quality-Management/reviews/?page=2" page_type: "reviews" language: "en" --- Ideagen Quality Management 4.5 (178) [View alternatives](https://www.capterra.com/p/155354/Ideagen-Quality-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 4th, 2026 # Page 2 - Reviews of Ideagen Quality Management ## Showing most helpful reviews Showing 26-50 of 178 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AH Alex H. Technical Compliance Executive Food & Beverages Used the software for: 6-12 months ### "Good product, great service" December 18, 2024 4.0 Pros The customer service. Any issues or queries I have, they are quick to respond and very knowledgeable. Cons I occasionally encounter "bugs" where a link doesn't work, or an error message appears. Review Source VR Verified Reviewer Dir IT Hospital & Health Care Used the software for: 2+ years ### "User friendly but a little dusty" August 26, 2024 3.0 For the most part it's great. It keeps track of everything the organization needs from a compliance and regulatory perspective. Document change control is good but there is some frustration about visibility into the steps at large for project managers trying to understand multi-person document approvals. Pros IdeaGen provides a consolidate platform for compliance related activities. It's web-based, so support of the application is minimal. Email communications and reminders are supportive to keep compliance up-to-date. Configurable workflows all of purpose built design to support business specific processes. Cons On the Inbox page, some of the UI organization feels old. Scaling of sections when names are longer and pages are narrower, leaves to-do items off the screen. It would benefit from some responsive design in this and other areas of the application. All dashboard links seem to push user back to Inbox page. it would be better if a user could drill down here. Review Source Tomasz P. QMS Specialist Medical Devices Used the software for: 2+ years ### "Q-Pulse - a comprehensive and customizable Quality Management System" June 26, 2023 4.0 Comprehensive and customizable system. It does well what it's supposed to do. Pros Documentation Control and CAPA/Workflow modules work well and allow my organization to maintain compliance and improve our internal processes. Supplier Control and Audit module also perform well. Cons User interface is dated and sometimes software is not the most intuitive to use. Reason for choosing Ideagen Quality Management I joined the compan after the decision was made, so cannot comment on this. Review Source kS kevin S. Quality Coordinator for Laboratories Hospital & Health Care Used the software for: 2+ years ### "Solid product with potential to do so much more if some simple things are improved" April 20, 2023 4.0 Its a good system that our staff are used to. it helps me perform my job and allows us to provide the evidence and assurance we need and expect from a QMS. parts should be improved but its still a vitaluable tool we use every day and one my organstion could not live without. (please just take some time to listen to us). Pros I think document control and audit are 2 of q-pulses strongest modules. i also like the fact that its a system that can cover most of my organisations' QMS needs. having one go-to system that covers mutliple needs is great and means our staff only need to learn and be familiar with one system.Probably the best assett they have is their staff: I have always found the ideagen staff helpful, prefessional and friendly and they have very good support. Cons While i like q-pulse - i do think it can be better: The system can feel old and clunky in places. some simple quality of life improvements have never been implemented - which is unfortunate as with those improvements q-pulse could be so much more. the system does feel old and unloved; parts feel cobbled together as if each module was developed seperatetly. I'm hoping that as Ideagen chooses to move away from the Richclient platform and onto thew web platform - they will do the right thing and decide to invest properly in that development. Hopefully this way, our iwhslist as users will finally be accepted and addressed. As a user who is keen to help the company improve q-pulse, i have been a little disappointed that they dont always seem to listen to their users. i'm still hopeful they will invest more time and realise that listening to us is imporant and the right thing to do - then maybe togther we'll be able to change q-pulse from being a good system to becoming the great system it always promises to be. Reason for choosing Ideagen Quality Management n/a Review Source TB Tom B. Customer Experience Manager Chemicals Used the software for: 2+ years ### "Robust & Flexible workflows are invaluable and come standard rather than as an add-on or up-sell." September 24, 2021 5.0 This is a great company to work with. The sales process was not pushy, and they were honest and up front about what the product could and could not do, which is very refreshing for a software company. The onboarding process was great. The trainers are very skilled and personable. The follow up to questions is prompt and very helpful. Technical support is excellent. They respond in a timely manner - same day in every instance where I've needed them. Speaking to a live person who lives in the US is becoming harder and harder to find, but these guys do it! They also have an annual User's Conference, which does cost money, but is worth its weight in gold. It's limited capacity ensures you get one-on-one attention from their technical team if needed, and networking with other users proved invaluable. We were able to share workflows with other users and use their designs to implement in our own system. Very, very helpful. Pros I love the flexibility that workflows offer. We initially purchased the platform for document management and audit preparedness, which it does exceptionally well. We have expanded its use far beyond our quality department thanks to the workflows functionality. Nearly any process that your organization currently does on paper can be automated as a workflow. This reduces paper, eliminates the possibility of something getting lost or buried under a stack of other documents, and makes reporting a breeze. Cons They recently released a dashboard, but unfortunately, the dashboard does not offer click-through functionality. For example, I can see how many open items I am responsible for, as well as their status (new, approaching, late, expedited), but if I click on expedited tasks in the dashboard, I'm taken to my general inbox, which includes ALL tasks, documents, and workflows. It's a small thing, really, but it does leave something to be desired from the user perspective. Review Source Eileen F. Quality Administrator Transportation/Trucking/Railroad Used the software for: 2+ years ### "Qpulse is a great Quality Management software" March 14, 2023 5.0 Having used Qpulse now for nearly 15 years, I found it very useful at time for audit when all data is in one central storage area. It also ensure that everyone is using current version of any document Pros We used Qpulse CAPA Module to manage a core process within the company. We then found Audit Module was very useful for managing Internal Audits. Document Module was used as central storage area for ISO documentation. Cons Where one person is named a couple of times within one template, they get an email for every action. Unfortunately they are responsible for a number of separate actions so we had no way around this as we needed each action to be recorded. Review Source NJ Nicola J. Research and Development Quality Assurance Coordinator Hospital & Health Care Used the software for: 2+ years ### "A good solution for managing NHS Research Quality Management Systems" July 29, 2024 4.0 Pros The Ideagen Quality Management system is user friendly and easy to navigate. The wizard functions provide pre-templated step by step processes which makes entering data a swift process and ensures the user doesn't miss anything vital. Extensive help articles available to access within the system. Cons I have found the changes to the customer support service frustrating. We used to be able to phone direct through to customer support agents who would assist you there and then. It is now much harder to get through to anyone and most times you are required to send in a video recoding of the problem before someone will get back to you by email. This can cause a delay in being able to resolve issues. Review Source CK Christy K. Quality Assurance Officer Law Enforcement Used the software for: 1-2 years ### "Great Product for Managing Quality " August 16, 2021 5.0 Overall - I'm very happy with Qualtrax. I tell my lab director 'Give me two to three years to get Qualtrax purring for me than I can kick back and relax." I'm tired of being a 'clerical' QAO who spends all my time moving paperwork from the inbox to a file folder. I can see how Qualtrax will reduce the amount of paperwork going over my desk, so I can concentrate on other quality projects. Technical support is just an email away and they have been so great about getting back to me and assisting me in all my beginner questions. Qualtrax Tech support outshines any support for any other software that I've used. Pros Before Qualtrax, in document management, so much of my time was caught up in writing memos, marking up documents and distributing information. With Qualtrax, the system is automated for me. I can make the changes in a document, send it for the review process and once approved, my staff is informed on the changes through email. Training - I can create the training assignment once and set the training so it can be automatically assigned to a specific set of staff members each year. An email is sent to everyone assigned for the training. They complete the training and I can run a report to see who was assigned and who completed the training. The reports are easy to create and view. No more stacks of paperwork to collate and file. No more Excel spreadsheets tracking who did and didn't do the training. Supervisors can see who did what training without coming to my office. The last powerful feature of Qualtrax I'm using the most are the workflows. I can make workflows to mimic the processes we do in the lab to reduce the amount of paperwork floating through my lab. Great for showing compliance to your Quality System without the piles of paperwork. Archiving of old paperwork. It's great to archive old paperwork for the Quality program into Qualtrax so everyone who has the proper security rights in Qualtrax can see the paperwork. Empty drawers and no more notebooks in a few months. Cons Would like to see more videos and training documents for processes in Qualtrax especially the workflows. Their user manual is good, but so much more could be shown in a video. Review Source AZ Alla Z. Scientist III Biotechnology Used the software for: Less than 6 months ### "Qualtrax saves time !" June 7, 2021 5.0 Overall this system is very well put together and will organize company's quality system. Qualtrax customer service and tech support are always available. Pros This system has the option to attach Compliance Standards to documents and within workflows. It also has the capability to filter reports by Standards. Analyst competency is a big part of compliance. This system allows you to create trainings and tests schedules to maintain analyst's competency. Proficiencies (blind samples) can be tracked by workflows. Also Collaboration is critical in quality control. This system allows multiple analysts to participate in a workflow instance. This means that if one analyst initiated a workflow then another analyst can finish. It documents which analyst completed each step in that instance. One can also create groups that will have specific permission within Qualtrax. Consequently, Risk assessment is critical for Compliance. This workflow can be initiated for multiple reasons and can trigger corrective action workflow if necessary. It is also very helpful that several accrediting bodies are also using Qualtrax. Cons I think that it would be helpful to have list custom field alphabetized. It would also be helpful to create a workflow instance URL links to allow the auditor see a particular workflow. Review Source Sarah L. Head of Quality Supply Chain and RP Warehousing Used the software for: 2+ years ### "Q-Pulse Enterprise" March 7, 2023 5.0 The benefits of having Q-Pulse is the team behind it. Any issues we have had, have been hands on with the Q-Pulse support team. Also, having been involved in the roll out of the Q-Pulse system in the business I work in, I have to commend the consultant who worked with us. Pros When I first joined my company it was a privately owned company, however, now 6 years later, the business has massively grown with a number of acquisitions and having made the move to become a public company. With the acquisitions, the ease of having Q-Pulse Enterprise allowed us to roll out the QMS and provide real live data and streamline a number of our processes. Cons Due to the number of employees that I currently work with, and working in a quality and compliance industry, that training is core to the success of the business. Having a platform that can demonstrate this is critical. Whilst Q-Pulse currently offers way of documenting training, I do believe it is quite manual and could improve. If this improves, Q-Pulse will prove to be a very robust and attractive quality management system. Review Source YS Yusuf S. Quality Manager Hospital & Health Care Used the software for: 2+ years ### "Complete sollution for a lab Quality Management system" April 19, 2024 5.0 Pros For a laboratory this system provides full functionality for a Quality Management System. It ensures smooth compliance with ISO and MHRA requirements. all of the modules can be tweaked to suit you needs and there is significant flexibility to allow different levels of usage based on the size of the service. Cons Permission levels are rigid and requires primary licenses for high level tasks. Reason for choosing Ideagen Quality Management Merger with a local partner who were already using Q-Pulse Review Source PL Paul L. Implementation & Validation Consultant Pharmaceuticals Used the software for: 1-2 years ### "Qualsys EQMS delivers the Expectation" July 16, 2019 5.0 As an independent, Implementation and Validation Consultant, I have worked with Qualsys on several client projects, and can honestly say that they deliver over and above expectation. Not only are they highly responsive in the Pre-Sales process (like most), this level of responsiveness continues throughout your journey of engagement: Project Management, Implementation, Go-Live and then into BAU. They have really thought about the most important component - "The Customer". Also, when you have an issue or something that just needs sorting out, you can pick-up the phone where you get to speak to an actual human-being .. Yes, it really is true (actual people).. try it for yourself, it is refreshing in this day of the robot society. Pros The system can be implemented in a phased approach, focusing effort on core needs to enable a faster go-live timescale, to start benefiting from the systems capabilities. User Interface and the overall Experience; supports the ease-of-use, to get stakeholders engaged with the system and adopting new ways of working from the perspective of distributing the 'quality culture' throughout the organisation. The system has excellent 'touch points' for staff to take ownership of their documents and quality events; to ensure execution and closure in a timely manner. I particularly like the systems workflow engine, in how it directs the events and keeps your tasks on track. Furthermore, the integration of Business Intelligence to immediately review your KPIs and current Compliance Position, hits the sweet spot for effective (right now) decision making. I also liked the balance between out of the box, light touch setup to developing additional user-needs configuration, under the ITIL Change Management methodology, rather than having to do lots of heavy configuration on Day 1, then having to re-think it all at a later point. Overall, this system offers an intuitive platform based approach, that will appeal to multiple business teams, management and implementers/validators of such systems. Cons No particular dislikes noted. In one particular implementation, the custom fields in Document Manager would not merge the meta-data to the document file. It was only designed for the core meta data fields. However, I raised this as a change request to the vendor, and they were able to facilitate the capability in a quick time frame, which did not impede the requirements to have additional data automation into the document file. Review Source Response from Ideagen August 30, 2019 This is such a thoughtful review Paul, thank you so much. We are all incredibly grateful for sharing your journies with EQMS. SG Shelby G. QA & Environmental Manager Pharmaceuticals Used the software for: 1-2 years ### "Fair Q-Pulse Review " June 16, 2023 4.0 Good - our account manager \[sensitive content hidden\] is really helpful and always responds to any queries. We have feel supported. The cost is so high for the modules we will not be purchasing any more. Pros The layout is good. The administrator functions are easy to use.The document module is great and functions exactly how we need it to. Cons To make changes, build reports etc - this can seem really complicated and takes alot of time to do. Much more training would be required to become competent at this which comes at s big cost. The modules are really expensive - we would like to have more but cost completely restricts this. Reason for choosing Ideagen Quality Management I was not involved with the purchase Review Source Sharon F. Quality Manager Semiconductors Used the software for: 6-12 months ### "Great Product for all sizes of Quality Management systems" March 31, 2023 5.0 I manage three areas at our site , Q-pulse makes that very easy for one person since everything is documented and recorded in the system. Monthly reports are also easy because of the analysis module which makes reviewing the data easy. Pros Easy to use and great customer support. Good help feature so most issues you can figure out on your own. Great record keeping and control on all the business processes in the system. Make audits very easy to navigate since every record is at your fingertips. Being able to make fields mandatory means you never are missing information. Cons The online training course for the basic version is not the best, not at intuitive as I would like to see. Reason for choosing Ideagen Quality Management Familiar with Q-pulse from previous employer, system is very customizable over other systems. Review Source LE Leah E. GCLP Analyst and Biobank Manager Research Used the software for: 2+ years ### "Great for GxP compliance" June 16, 2023 5.0 Q-Pulse has simplified our QMS, enabling automation of review and target date reminders, improving our closure rate for CAPAs and meeting of target dates for document review and training. We have also dramatically reduced paper consumption and storage space required. Pros Use of target dates and automated reminders, ability to control documents and manage assets Cons Audit trail for changes to records such as assets would be helpful. Some limitation on fields available Review Source AD Andrea D. QA Manager Hospital & Health Care Used the software for: 2+ years ### "Q-pulse is a tool used by my organisation to successfully continues to meet regulatory requirements" April 11, 2023 4.0 Q-Pulse enables business to comply with regulations that lead to accreditations of the work my company does. Pros Ideagen Q-Pulse QMS is user friendly software. Q-Pulse support is very responsive and efficient in sorting any issues we might have. Recently, we successfully migrated to the new version of software and the team behind upgrade made the transition very easy. Cons It would be great for academy training modules (all including advanced) are available without additional cost to the oragnisations. Review Source PH Paul H. Quality and Regulatory Director Medical Devices Used the software for: 2+ years ### "Review of Qualsys EQMS" June 4, 2020 5.0 The main business problem that has been resolved with having the EQMS is one of compliance. Working in a heavily regulated industry, the EQMS allows us to have full control of documents, staff training, change controls, nonconformances and CAPA investigations, One of the main benefits that we have realised through implementing EQMS is connectivity with our employees and the Quality Management System. This was paper based before and far from ideal but having it available electronically means that users can access the system anywhere and at any time. This is important when users are located in several different countries. Pros Impact - the document control database is easily the most impactful feature of the software allowing all employees to easily access procedure they require to perform their jobs. Ease of use - the system is easy to use and intuitive after some training. As with any computerised system, it helps when the databases are used routinely. Integration - when all the metadata had been collected, the integration with existing business processes was easy as the organisation was operating a paper based document management system. Cons One of the missing elements is a link from the training database to doc control so that when a new revision of a document is released, an automatic training record should be send to all relevant employees. I have used several other EQMS systems and this functionality is standard. It may be released with version 7 of the database? I feel the training database is not nearly as well developed as the document control db but it is part of the system that is extremely important to our organisation working in a Medical Devices. Reason for choosing Ideagen Quality Management The Qualsys EQMS offered us everything we needed for the size of our organisation. Review Source AG Arjun G. Quality Data Analytics Information Management admin Hospital & Health Care Used the software for: 2+ years ### "Overall a great Quality Management system " April 23, 2024 5.0 Overall a great system to use, I find the training courses created by my department very intuaitive. I use the system to pull off training data for our monthly and weekly reports which is great for showing numbers on the training progress within various departments. Pros The system is straight forward to use with some excellent features. Cons It might be better to have more trending in terms of graphs and charts for presenting to senior management. Review Source CJ Catherine J. Quality Manager Hospital & Health Care Used the software for: 2+ years ### "Quality Management " April 30, 2024 4.0 Poor customer support. Often left with issues unresolved or attempt to resolve myself. Good product for document control and error reporting. Pros Good product. Reliable. Easily accessible. Desktop client most user friendly. Cons Poor customer support. Occurrence module has a known defect for creating forms - yet to be fixed so currently unusable. Dashboards only available in Web version. Rejected drafts do not display on workload page. Documents due for review do not display on user workload page. Training / events module is difficult to use. Web version 7 is not user friendly at all. Analysis data not always accurate. Review Source Greg T. Systems Administrator Law Enforcement Used the software for: 2+ years ### "They Just Get It!" November 26, 2019 5.0 The folks at Qualtrax are passionate about their product and it shows whenever you interact with them. They are eager to help and eager to make their product better. They listen to their customer-base and make improvements and enhancements based off that feedback. That's not something you experience very much with today's technology. The people at Qualtrax just understand the importance of what you're doing. Pros We have been using Qualtrax since 2012 and we moved to the Hosted version of Qualtrax in 2017. Having control over every aspect of your documents lifecycle, whether hosted or not, is powerful. And Qualtrax is a powerful application. Complete control over you documents, processes, workflows, testing and training. The most exciting part for me from an administrative and IT front - this is THE most worry-free application we use. It works flawlessly and reliably! Cons I wish there were more video tutorials or vlogs on how to get the most out of Qualtrax (Workflows - yes please!). Qualtrax support is top notch though and they have no problems with getting what you need in a timely fashion. I just want more! Reason for choosing Ideagen Quality Management After evaluating what the product can do and how that fit in to our needs...It really came down to the people at Qualtrax. They just get it! Review Source Fergal F. Group Supplier & Material Assurance Manager Food & Beverages Used the software for: 2+ years ### "Excellent tool for Supplier & Audit management" March 22, 2023 4.0 Great overall features and client customer service Pros Easy to use & great tool for supplier & audit management; great customer service and client management. Cons Can sometimes lag when filtering large data of historical data. Review Source AZ Artur Z. System Administrator Hospital & Health Care Used the software for: 2+ years ### "Excellent QMS tool with even better customer support" March 4, 2024 5.0 Highly recommended, Excellent tool with great customer support and training. Pros Customer Service Training Programme Customization Dependability Cons Clunky in use Forest of permissions which are not always easy to understand. Review Source TH Terry H. Quality Assurance Officer Alternative Medicine Used the software for: Less than 6 months ### "The more you use it, the more useful it can be." October 11, 2021 5.0 Stellar. Pros We are finding new items we can document control and track in Qualtrax every day. We use it not only for ISO compliance, but Health and Safety as well. Once we complete our certification, and are a fully functioning laboratory, we may find even more uses. All of the preloaded items we found very useful and have put them into use. The training and support team have been very helpful with any questions, and the monthly meetings I've had with our \[SENSITIVE CONTENT\] is an unusual aspect to this company that I have found wonderful. It's nice to know they are invested in the product. Cons I have not had any problems to date. When I had a question, the support team was able to help me within the same day. Reason for choosing Ideagen Quality Management It's capabilities. Review Source Prasant B. Aviation Safety Analyst Aviation & Aerospace Used the software for: 2+ years ### "Great product but due an upgrade now" November 21, 2023 4.0 Pros As an administrator, you can do a lot and set it up the way you like it. Notifications work great as well. Cons No logic while building reports. Dashboards are poor. Review Source Simon M. Operational Manager Hospital & Health Care Used the software for: 2+ years ### "Powerful software once you learn it" March 19, 2023 4.0 Q-Pulse allows straightforward management of document control, CAPAs, audits and equipment records. Altogether this makes these tasks easier to plan and prioritise Pros Workload statistics for departments and personnel. Customisable noncompliance wizards and templates. Customisable reports. Cons Not having batch commands for more tasks such as removing archived users from all documents or acknowledging all documents on their behalf Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.