--- title: "Ideagen Quality Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Ideagen Quality Management the right Document Control solution for you? Explore 178 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/155354/Ideagen-Quality-Management/reviews/" page_type: "reviews" language: "en" --- Ideagen Quality Management 4.5 (178) [View alternatives](https://www.capterra.com/p/155354/Ideagen-Quality-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Reviews of Ideagen Quality Management Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews AG Arjun G Quality Data Analytics Information Management adminHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “I use the system to pull off training data for our monthly and weekly reports which is great for showing numbers on the training progress within various departments. “ April 23, 2024 DS David S IT infrastructureHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Spending a lot of money to be frustrated by lack of support.“ May 7, 2026 EO Edward O Accreditation ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “It has irrefutably enhanced our QMS significantly with improved structure, efficiency and effectiveness.“ December 5, 2024 HD Heather D Quality and governance managerHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “For the nhs 6 months is not enough time to get funding.“ August 14, 2025 MH M H IT InfrastructureHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: More than 2 years. “QPulse - Ideagen Quality Management product is a great tool for managing all aspects of quality and documents management.“ April 23, 2024 Shen v Safety EngineerAirlines/Aviation, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “In addition, there is no suitable place for administering safety impact risk assessments in line with aviation regulations.“ January 3, 2024 RP Ryan P Integrated Management Systems LeaderMachinery, 201 - 500 employeesUsed the software for: More than 2 years. “The customer support is always fantastic and fast.“ September 24, 2025 GA Gemma A Sales adminVeterinary, 51 - 200 employeesUsed the software for: More than 2 years. “It can be slow at times, and you are unable to attach images.“ March 21, 2024 ## Showing most helpful reviews Showing 1-25 of 178 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rob W. Group Systems Architect Plastics Used the software for: 2+ years ### "Solid backbone to build your QMS on" October 18, 2024 4.0 Pros The system provides us enough structure to build a solid QMS on, but we can also customise it enough to work within our more unique manufacturing environment. We had a good experience recently migrating from an on-premise install to their SaaS product. The whole process was relatively smooth and happened on time and within the expected budget. Cons The main downside about moving from an on-premise install to the SaaS version was the reduction in speed. Obviously we understand that there are many factors which can affect this but I believe it should have come up in the scoping as something that could be an issue. Review Source HD Heather D. Quality and governance manager Hospital & Health Care Used the software for: 2+ years ### "Software great for ISO 15189 compliance " August 14, 2025 5.0 The software is great but not impressed with the account management strategy. When we come up with product development ideas, they are not welcomed as pathology is a small user Pros It does everything you need to manage a laboratory following ISO 15189 standards. The CAPA module is the best I’ve seen in comparison to other software. Cons Account managers. The I have found them untrustworthy multiple times selling us unnecessary training packages, project management support and then recently we were informed with only 6 months notice that we would need to spend a huge % more to move our database to the cloud. For the nhs 6 months is not enough time to get funding. We should have had more commentary leading up to it and supported through it. Everyone country wide was quite shocked at the approach. Reason for choosing Ideagen Quality Management The capa module was fully customisable and exactly what we needed to meet the standards. We couldn’t figure out how IPassport would be fit for purpose although we are aware other labs use it successfully Review Source DS David S. IT infrastructure Hospital & Health Care Used the software for: 2+ years ### "look elsewhere" May 7, 2026 1.0 Spending a lot of money to be frustrated by lack of support. Ridiculous considering the nature of the software. Pros I doubt we'd still be using this software if it was easy to get off of it. software itself is fine but we've been forced into an overpriced SAAS model with very little support. Cons Customer support has dropped off a cliff in the last few years, we feel almost tricked since we're now on a SAAS model which has reduced local control. They don't communicate and they aren't contactable. We don't even have an account manager anymore. Review Source EO Edward O. Accreditation Manager Hospital & Health Care Used the software for: 6-12 months ### "Best in class Quality Management System " December 5, 2024 5.0 Overall experience is very positive. It has irrefutably enhanced our QMS significantly with improved structure, efficiency and effectiveness. It is also supporting our accreditation preparedness, especially the documentation, audit and CAPA modules. Pros Simply put Ideagen quality system does what it says on the tin and more. It provides a platform for total quality system management in an efficient and effective manner without any fuss. It's highly flexible and can be tailored to individual organisation needs. Cons Wrapping my head round setting up of some module functionalities takes some getting used to for my liking. Reason for choosing Ideagen Quality Management Better overall package, including cost of purchase, licences, user friendliness and user experience sought. Review Source MOŞ Mehmed Oğuz Ş. Research Assistant Higher Education Used the software for: 6-12 months ### " Ideagen Quality Management makes quality management easy" January 21, 2025 5.0 Pros Ideagen Quality Management makes quality management quite straightforwad Cons Ideagen Quality Management must be improved in terms of user experience. Switched from [GoCodes](https://www.capterra.com/p/130048/GoCodes-Asset-Management/) Ideagen Quality Management is easier to use when compared to GoCodes. Review Source DL Danielle L. Quality Compliance Co-ordinator Plastics Used the software for: Less than 6 months ### "Qualsys is life-changing! " July 12, 2019 5.0 Overall, it has made an improvement and met a lot of our needs. The most difficult part is getting end users engaged in the system. Pros I love the usability of the software. It is very intuitive, and has all of the features we wanted, or didn't know we wanted! The configurability of the system has also been a huge positive for us. With our old system we weren't able to fully configure, and the elements that we could configure required an IT administrator and/or a particular licence. I will bullet point the rest: Ability to link related documents Setting review dates for documents Dashboard Limiting permissions/viewing ability Ability for end users to leave feedback on documentation Automatically PDFing documents Embedding codes Training/help is within the system Overall the software is miles ahead of the others, with so many positive points! Cons The cons: There is not an option to select the information shown in an issue report The forms are "fully configurable", for example some information has to be there, and it has to be at the top of the form rather than in another section Kickstarting workflows is a little more clunky than the "pass to" function The "if" option could have a lot more power (but I understand this is a recent development) You can't do a blank search for all documents (filtering with topics for example) Alternatives considered [Ideagen Quality Management](https://www.capterra.com/p/155354/Ideagen-Quality-Management/) Reason for choosing Ideagen Quality Management Qualsys had the full package in comparison, and was a lot more user friendly. Switched from [DDM](https://www.capterra.com/p/162728/DDM/) DDM was very old fashioned, not very configurable, and difficult to train to end users. Review Source Response from Ideagen July 16, 2019 Hi Danielle, This is such a lovely review. Thank you so much for sharing your experience of Qualsys with the world. It means a lot to us. Thank you also for sharing your feedback about workflows. If you have any more feedback on new or old functionality, please do send us an email to usability@qualsys.co.uk and our UX/UI team will look into it. Many thanks Emily AB Annabelle B. Company Environmental Manager Building Materials Used the software for: 6-12 months ### "Qualsys Experience" August 21, 2019 4.0 A positive experience with knowledgeable and helpful staff to help you through the implementation and problem solving. Pros Ease off use Ability to run from IPad's and phones Flexibility of being able to tailor to own needs Dashboard for tracking performance Easy administration Cons Audits process is long winded and could be simplified by being able to raise on close on the app. Modules are not interactive with each other and operate independently. Alternatives considered [Intelex EHS Software](https://www.capterra.com/p/80803/EHS-Management-Software/) Reason for choosing Ideagen Quality Management Locality of organisation User friendly Proce Review Source Response from Ideagen August 30, 2019 Thank you for writing us a review Annabelle. We're really delighted you find EQMS easy to use and flexible to tailor to your own needs. Thank you for your feedback about the audit process. We're getting a support nurse to get in touch with you as you can raise and close audits on the mobile application. All the best, Emily SW Stewart W. Quality Manager Medical Devices Used the software for: 2+ years ### "Medical Devices EQMS" August 23, 2019 5.0 Very happy overall with the document and issue manager modules utilised within EQMS. Have already had a product upgrade and the customer support from the rep is excellent. Pros The software can be used across a variety of platforms. Cons Some parts and functionality seem a bit dated but are aware that Qualsys are addressing this. Alternatives considered [Greenlight Guru](https://www.capterra.com/p/140578/greenlight-guru/) Reason for choosing Ideagen Quality Management Qualsys were able to provide the personal touch and were always quick to respond when evaluating products. Ultimately down to the software functionality over a variety of platforms. Review Source Response from Ideagen August 30, 2019 Thank you for taking the time to write Qualsys a review Stewart! We are thrilled that you find the Qualsys support excellent and are very happy with the EQMS modules you are using. We're looking forward to seeing you at our next GxP Product Advisory group meeting! Emily RP Ryan P. Integrated Management Systems Leader Machinery Used the software for: 2+ years ### "Great Quality Management Solution" September 24, 2025 4.0 I have enjoyed my overall experience with Ideagen Quality Management, it has been easy to implement into the business and it has been easy to train fellow colleagues in how to use the modules effectively. Pros The customer support is always fantastic and fast. Our account manager is always very helpful and points us in the right direction whenever we have an issue/question. The platform is very secure and complies with our Cyber Essentials Plus certification and it makes it easy to collaborate with IMS functions easily across multiple sites. Cons The report designer tool is robust but has a steep learning curve, this feature could definitely benefit from some simplification/streamlining with regards to workflow. Review Source TM Troy M. Duty Manager Airlines/Aviation Used the software for: 1-2 years ### "Easily Broaden Your Portfolio" February 3, 2025 5.0 Overall very pleased with using Ideagen. Would definitely recommend Pros I love the fact that you can easily bolster your career by expanding your portfolio on Ideagen Cons The only problem I have found in the past was the platform not being the most intuitive. This however, has changed; you can certainly find your way around now. Review Source LS Lee S. QHSE Facilities Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "QPulse intergration for Quality Managment" January 23, 2025 5.0 Overall QPulse 6 is very integrated throughout our company Pros How it creates your own workload and sends email reminders for outdated items Cons I would like if during document control if a revision was updated that it could adjust the footer of the document Review Source kS kevin S. Quality Coordinator for Laboratories Hospital & Health Care Used the software for: 2+ years ### "Solid product with potential to do so much more if some simple things are improved" April 20, 2023 4.0 Its a good system that our staff are used to. it helps me perform my job and allows us to provide the evidence and assurance we need and expect from a QMS. parts should be improved but its still a vitaluable tool we use every day and one my organstion could not live without. (please just take some time to listen to us). Pros I think document control and audit are 2 of q-pulses strongest modules. i also like the fact that its a system that can cover most of my organisations' QMS needs. having one go-to system that covers mutliple needs is great and means our staff only need to learn and be familiar with one system.Probably the best assett they have is their staff: I have always found the ideagen staff helpful, prefessional and friendly and they have very good support. Cons While i like q-pulse - i do think it can be better: The system can feel old and clunky in places. some simple quality of life improvements have never been implemented - which is unfortunate as with those improvements q-pulse could be so much more. the system does feel old and unloved; parts feel cobbled together as if each module was developed seperatetly. I'm hoping that as Ideagen chooses to move away from the Richclient platform and onto thew web platform - they will do the right thing and decide to invest properly in that development. Hopefully this way, our iwhslist as users will finally be accepted and addressed. As a user who is keen to help the company improve q-pulse, i have been a little disappointed that they dont always seem to listen to their users. i'm still hopeful they will invest more time and realise that listening to us is imporant and the right thing to do - then maybe togther we'll be able to change q-pulse from being a good system to becoming the great system it always promises to be. Reason for choosing Ideagen Quality Management n/a Review Source CK Christy K. Quality Assurance Officer Law Enforcement Used the software for: 1-2 years ### "Great Product for Managing Quality " August 16, 2021 5.0 Overall - I'm very happy with Qualtrax. I tell my lab director 'Give me two to three years to get Qualtrax purring for me than I can kick back and relax." I'm tired of being a 'clerical' QAO who spends all my time moving paperwork from the inbox to a file folder. I can see how Qualtrax will reduce the amount of paperwork going over my desk, so I can concentrate on other quality projects. Technical support is just an email away and they have been so great about getting back to me and assisting me in all my beginner questions. Qualtrax Tech support outshines any support for any other software that I've used. Pros Before Qualtrax, in document management, so much of my time was caught up in writing memos, marking up documents and distributing information. With Qualtrax, the system is automated for me. I can make the changes in a document, send it for the review process and once approved, my staff is informed on the changes through email. Training - I can create the training assignment once and set the training so it can be automatically assigned to a specific set of staff members each year. An email is sent to everyone assigned for the training. They complete the training and I can run a report to see who was assigned and who completed the training. The reports are easy to create and view. No more stacks of paperwork to collate and file. No more Excel spreadsheets tracking who did and didn't do the training. Supervisors can see who did what training without coming to my office. The last powerful feature of Qualtrax I'm using the most are the workflows. I can make workflows to mimic the processes we do in the lab to reduce the amount of paperwork floating through my lab. Great for showing compliance to your Quality System without the piles of paperwork. Archiving of old paperwork. It's great to archive old paperwork for the Quality program into Qualtrax so everyone who has the proper security rights in Qualtrax can see the paperwork. Empty drawers and no more notebooks in a few months. Cons Would like to see more videos and training documents for processes in Qualtrax especially the workflows. Their user manual is good, but so much more could be shown in a video. Review Source NJ Nicola J. Research and Development Quality Assurance Coordinator Hospital & Health Care Used the software for: 2+ years ### "A good solution for managing NHS Research Quality Management Systems" July 29, 2024 4.0 Pros The Ideagen Quality Management system is user friendly and easy to navigate. The wizard functions provide pre-templated step by step processes which makes entering data a swift process and ensures the user doesn't miss anything vital. Extensive help articles available to access within the system. Cons I have found the changes to the customer support service frustrating. We used to be able to phone direct through to customer support agents who would assist you there and then. It is now much harder to get through to anyone and most times you are required to send in a video recoding of the problem before someone will get back to you by email. This can cause a delay in being able to resolve issues. Review Source PL Paul L. Implementation & Validation Consultant Pharmaceuticals Used the software for: 1-2 years ### "Qualsys EQMS delivers the Expectation" July 16, 2019 5.0 As an independent, Implementation and Validation Consultant, I have worked with Qualsys on several client projects, and can honestly say that they deliver over and above expectation. Not only are they highly responsive in the Pre-Sales process (like most), this level of responsiveness continues throughout your journey of engagement: Project Management, Implementation, Go-Live and then into BAU. They have really thought about the most important component - "The Customer". Also, when you have an issue or something that just needs sorting out, you can pick-up the phone where you get to speak to an actual human-being .. Yes, it really is true (actual people).. try it for yourself, it is refreshing in this day of the robot society. Pros The system can be implemented in a phased approach, focusing effort on core needs to enable a faster go-live timescale, to start benefiting from the systems capabilities. User Interface and the overall Experience; supports the ease-of-use, to get stakeholders engaged with the system and adopting new ways of working from the perspective of distributing the 'quality culture' throughout the organisation. The system has excellent 'touch points' for staff to take ownership of their documents and quality events; to ensure execution and closure in a timely manner. I particularly like the systems workflow engine, in how it directs the events and keeps your tasks on track. Furthermore, the integration of Business Intelligence to immediately review your KPIs and current Compliance Position, hits the sweet spot for effective (right now) decision making. I also liked the balance between out of the box, light touch setup to developing additional user-needs configuration, under the ITIL Change Management methodology, rather than having to do lots of heavy configuration on Day 1, then having to re-think it all at a later point. Overall, this system offers an intuitive platform based approach, that will appeal to multiple business teams, management and implementers/validators of such systems. Cons No particular dislikes noted. In one particular implementation, the custom fields in Document Manager would not merge the meta-data to the document file. It was only designed for the core meta data fields. However, I raised this as a change request to the vendor, and they were able to facilitate the capability in a quick time frame, which did not impede the requirements to have additional data automation into the document file. Review Source Response from Ideagen August 30, 2019 This is such a thoughtful review Paul, thank you so much. We are all incredibly grateful for sharing your journies with EQMS. LE Leah E. GCLP Analyst and Biobank Manager Research Used the software for: 2+ years ### "Great for GxP compliance" June 16, 2023 5.0 Q-Pulse has simplified our QMS, enabling automation of review and target date reminders, improving our closure rate for CAPAs and meeting of target dates for document review and training. We have also dramatically reduced paper consumption and storage space required. Pros Use of target dates and automated reminders, ability to control documents and manage assets Cons Audit trail for changes to records such as assets would be helpful. Some limitation on fields available Review Source PH Paul H. Quality and Regulatory Director Medical Devices Used the software for: 2+ years ### "Review of Qualsys EQMS" June 4, 2020 5.0 The main business problem that has been resolved with having the EQMS is one of compliance. Working in a heavily regulated industry, the EQMS allows us to have full control of documents, staff training, change controls, nonconformances and CAPA investigations, One of the main benefits that we have realised through implementing EQMS is connectivity with our employees and the Quality Management System. This was paper based before and far from ideal but having it available electronically means that users can access the system anywhere and at any time. This is important when users are located in several different countries. Pros Impact - the document control database is easily the most impactful feature of the software allowing all employees to easily access procedure they require to perform their jobs. Ease of use - the system is easy to use and intuitive after some training. As with any computerised system, it helps when the databases are used routinely. Integration - when all the metadata had been collected, the integration with existing business processes was easy as the organisation was operating a paper based document management system. Cons One of the missing elements is a link from the training database to doc control so that when a new revision of a document is released, an automatic training record should be send to all relevant employees. I have used several other EQMS systems and this functionality is standard. It may be released with version 7 of the database? I feel the training database is not nearly as well developed as the document control db but it is part of the system that is extremely important to our organisation working in a Medical Devices. Reason for choosing Ideagen Quality Management The Qualsys EQMS offered us everything we needed for the size of our organisation. Review Source CJ Catherine J. Quality Manager Hospital & Health Care Used the software for: 2+ years ### "Quality Management " April 30, 2024 4.0 Poor customer support. Often left with issues unresolved or attempt to resolve myself. Good product for document control and error reporting. Pros Good product. Reliable. Easily accessible. Desktop client most user friendly. Cons Poor customer support. Occurrence module has a known defect for creating forms - yet to be fixed so currently unusable. Dashboards only available in Web version. Rejected drafts do not display on workload page. Documents due for review do not display on user workload page. Training / events module is difficult to use. Web version 7 is not user friendly at all. Analysis data not always accurate. Review Source TH Terry H. Quality Assurance Officer Alternative Medicine Used the software for: Less than 6 months ### "The more you use it, the more useful it can be." October 11, 2021 5.0 Stellar. Pros We are finding new items we can document control and track in Qualtrax every day. We use it not only for ISO compliance, but Health and Safety as well. Once we complete our certification, and are a fully functioning laboratory, we may find even more uses. All of the preloaded items we found very useful and have put them into use. The training and support team have been very helpful with any questions, and the monthly meetings I've had with our \[SENSITIVE CONTENT\] is an unusual aspect to this company that I have found wonderful. It's nice to know they are invested in the product. Cons I have not had any problems to date. When I had a question, the support team was able to help me within the same day. Reason for choosing Ideagen Quality Management It's capabilities. Review Source AT Anthony T. Group IT Manager Oil & Energy Used the software for: 2+ years ### "Q-Pulse" June 15, 2023 4.0 Q-Pulse also offered robust reporting and analytics capabilities, providing us with clear, concise, and visually appealing reports. This made it much easier to communicate with other departments and higher-ups about our current state of quality and any areas that needed improvement. Pros Intuitive User Interface: easy to navigateComprehensive Suite of Tools: The platform offers a wide range of tools for managing quality, including modules for document control, audit management, supplier quality, CAPA Cons Customization LimitationsHigh learning curveAbsence of full functionality of the mobile app Alternatives considered [Oil & Gas EHS Software](https://www.capterra.com/p/145194/Oil-and-Gas-Software/) Review Source LC Lylian C. Quality Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Great EQMS for our business" July 2, 2019 5.0 Our business has rolled out 6 modules in 12 months, reached ‘self-taught’ Levels on some modules and we are now relaying on eQMS for our everyday Quality Management. Pros It is quite simple to set up, and the configuration process quicken as we implemented more and more modules as they all use similar configuration files and processes. The audit and documentation systems are particularly well designed. Issue manager took more effort to implement and can be challenging. Cons Equipment manager lacks important features related to the standards particularly for more demanding standards such as IATF or AS. Risk Manager is great for business risks but cannot be configured for H&S individual assessments or FMEA which I think would improve the product greatly. Review Source Response from Ideagen July 5, 2019 Hi Lylian, Thank you so much for taking the time to leave a lovely review, we really appreciate it! We're very happy to see you have rated the overall quality of EQMS by Qualsys 10/10 and that you love the design of our auditing & documentation modules! Thank you also for including some suggestions and feedback about how we could improve the EQMS software for you. Our technical team are constantly trying to make EQMS easier and faster to configure, and we really value your feedback. Your account manager is going to get in touch with you about using Risk Manager for H&S assessments. If there's anything else you'd like to see going forward please don't hesitate to send an email to info@qualsys.co.uk and we can pass on any suggestions to the Product team. We're looking forward to working with Texecom to further enhance the maturity of your quality management system. Thanks again and we hope you continue to enjoy using our quality management system software! Emily GS Georgina S. Customer Care Executive Food & Beverages Used the software for: 6-12 months ### "Customer Care Review" April 21, 2023 3.0 When it works, it is great, but more often than not there a technical glitches which cause the system to work inefficiently. If these were minimised then a lot of time would be saved. Pros The representation of visual data (complaints) and ability to drill down/filter to see more in depth information. I like that this can be exported into an excel sheet. Cons Functions within complaints management can be difficult to navigate, pathways could be made more simple. Dashboard data e.g., complaint number seem to experience random changes.. Review Source SS Stephen S. Compliance, Risk & Assurance Coordinator Wine and Spirits Used the software for: 2+ years ### "Q-Pulse QMS" April 11, 2023 5.0 They have really good customer services Pros If staff use the product frequently they will find it very easy to use. It has many useful features that support business processes. Cons The software is so configurable that at it can become tricky to work out which function will allow you to configure what. Review Source JP Jana P. Specifications Technologist Food Production Used the software for: 2+ years ### "Excellent system to help manage supplier approval, specification and complaints." April 5, 2023 5.0 Pros Great system and client customer service. Cons Option for searching probably needs to be looked at as sometimes it is not very easy to find information. Review Source VR Verified Reviewer Quality Manager Food Production Used the software for: 1-2 years ### "Great software for quality management but low integration between modules" July 16, 2019 4.0 EQMS have help us strengthen our document control for both access and availability. It has also help us develop a strong issue management system with all the company involved. Pros Document control is easy as well as issue manager and supplier manager. Easy to engage everybody in the company. Cons Poor integration between modules. To link issues with suppliers may be slow. Spanish translations have improved but there is a long distance to a proper multilanguage platform. Review Source Response from Ideagen July 17, 2019 Thank you for your honest review. We're constantly trying to improve integrations between the modules and take your feedback very seriously. We're delighted you've found it easy to use and to engage everyone in the company. Please if you would like to send any more suggestions through to the Qualsys team, email usability@qualsys.co.uk or visit our website www.qualsys.co.uk/contact. Our team would be delighted to hear from you. Many thanks, Emily and team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.