Gorgias

Gorgias


4.5 / 5
12 reviews

Who Uses This Software?

B2C companies, eCommerce companies, or companies that are support intensive.


Average Ratings

12 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $60.00/month
  • Pricing Details
    Unlimited support agents 500 tickets per month included All features
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Gorgias
  • gorgias.io
  • Founded 2015
  • United States

About Gorgias

Gorgias is the highest-rated customer service and live chat helpdesk for Shopify and Shopify Plus stores. See customer support requests from email, live chat, phone, and social media in one place. Edit/refund orders, cancel subscriptions, award loyalty points, and more in one click. Use templates, automations, rules, and macros to cut support time. Your support team will be more productive and your customers will love you. Get a demo today to see how it works.


Gorgias Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Gorgias Reviews Recently Reviewed!


Capterra loader

an effective auto-expanding text tool

Feb 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Gorgias is definitely an effective auto-expanding text tool for Gmail and LinkedIn. The choices menu is gorgeous and enables you to definitely create HTML templates with keyword shortcuts utilizing a simple graphical interface.

When you spend the better a part of your daily projects answering e-mail, you'd prosper to make use of canned responses or quick text to efficient your email replies. If you are using Gmail, Facebook, or LinkedIn for the work, there is a free Chrome extension known as Gorgias which will make your work a bit easier. This free extension provides a couple of fundamental templates for Gmail for example greetings, closing /signature with choices to rapidly incorporate your own. With only a couple of email shortcuts, you need to end up working individuals emails just like a pro. Let's check out the mail templates that you could create using Gorgias to simplify your projects flow.



With the extension installed all you need to do is type a shortcut and press Tab. This will automatically enter the text defined in the template

Excellent! Has saved me WEEKS of time.

Jun 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love this software. Absolutely one of my favorites out. Because of the nature of my job, I send a lot of emails responses to similar questions, this software allows me to save a response that I felt was good and use it whenever the same question comes up. All I have to do it type the keyword and press tab and its there. Brilliant idea.

Cons: I am very hard pressed to find any cons with this system. It's simple, easy to use, and saves me tons of time. The only issue I have come across is the hot keys not copying correctly into calendar invites but that is only in rare instances.

Overall: This product saves me so much time I couldn't imagine doing my job without it.

We use Gorgias to produce easy email templates

Dec 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Gorgias has cut time and made it easier with their email templates. It allows us to be extremely efficient.

Cons: There is not much I like least, it is user friendly an easy to use. Sometimes the icon does not appear in the body of the email.

Overall: Efficiency

Gorgias is a growing company with the potential to change the customer support world.

Jun 27, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Gorgias customer support is truly amazing. If they do not have a feature available that you want, they will make necessary changes to ensure the very best experience.

Cons: Gorgias is very new. There are still some glitches that occur. If a glitch happens, the Gorgias team fixes it very quickly.

Overall: The Gorgias team goes out of their way to add features to maximize your customer support efficiency.

Gorgias has really saved me time.

Sep 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
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Pros: Being able to use short keys when sending emails saves me a great deal of time with a number of emails that I send in a day.

Cons: I have not been able to get the subject to auto-populate. Not sure why still. It is however still easy to type that and then the short key. Great tool!

Overall: I was able to save a lot of time in my emails. This allowed me to double the amount of work I can get done.

Fast, efficient and powerful

Feb 10, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Custom views and rules.

Cons: Spam filtering.

Overall: Gorgias is very easy to setup and to work with. We could customize it quickly to our needs.

It has some powerful features, and macros and integrations are a real time saver.

Thanks to the support staff for answering all our questions and listening to our feedback.

Frequent updates are nice, the software is continuously improving.

We are really happy Gorgias users!

Best Customer Support Platform for Shopify

Jul 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: - Seemless integration into Shopify

- Easy to use and navigate; shorter onboarding times

- Amazing team that really listens to customeer feedback

Cons: - Young product that requires some bug squashing

- Still growing the number of integrations that they have developed

Great tool, great support

Apr 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Fast; simple but complete; clear UI; the right functions, without getting lost in useless tools or procedure

Cons: What can I say? Blue is my favorite color, but this is a marginal detail :-)

Overall: This is not my first help desk software, but it is certainly the one with which we're getting better. We use it to manage the customer care of a cinema ticketing booking service, so we need to be fast and effective: we were looking for a product that did not have a thousand functions - of which many unnecessary - but focused on the most important features. With Gorgias we found what we were looking for.

And the staff of Gorgias is kind, fast and effective.

Makes communicating with customers a walk in the park!

Jul 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like how Gorgias allows me to organize all the different tickets and also assign tickets to various employees.

Cons: The interface may be my least favorite thing about Gorgias because although it gets the job done, I think that it could have a sleeker, more pleasing to the eye interface.

Overall: Easy and simple communication amongst company customers.

Capterra loader

Love using this! Makes mass emailing a breeze

Jul 19, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
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Pros: Being at a job where I send out similar emails every single day, it is so nice to be able to customize my emails and shortcuts to optimize my time at work.

Cons: They only thing I can think of that would be bad, is the look of the software. It looks old and outdated.

Easy to use tool for templates

Jun 05, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I only used the trial and it was really easy to set up. I only used it for email logging to Salesforce and email templates.

Cons: There was no email tracking in the trial, which I'm not sure if that's a function for the paid version.

Very satisfied

Jan 31, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The customer service is very responsive and helpful. Romain helped in setting up some extra features for us as well. Top notch!