Gorgias

Gorgias

5 / 5 7 reviews

Who Uses This Software?

B2C companies or companies that are support intensive.


Average Ratings

7 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $40.00/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    24/7 (Live Rep)

Vendor Details

  • Gorgias
  • gorgias.io
  • United States

About Gorgias

A help desk that enables customer service to see the profile of the customer, their order, & past interactions in one screen.


Gorgias Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

Gorgias Reviews Recently Reviewed!

Gorgias has really saved me time.

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to use short keys when sending emails saves me a great deal of time with a number of emails that I send in a day.

Cons: I have not been able to get the subject to auto-populate. Not sure why still. It is however still easy to type that and then the short key. Great tool!

Overall: I was able to save a lot of time in my emails. This allowed me to double the amount of work I can get done.

Makes communicating with customers a walk in the park!

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how Gorgias allows me to organize all the different tickets and also assign tickets to various employees.

Cons: The interface may be my least favorite thing about Gorgias because although it gets the job done, I think that it could have a sleeker, more pleasing to the eye interface.

Overall: Easy and simple communication amongst company customers.

Best Customer Support Platform for Shopify

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: - Seemless integration into Shopify
- Easy to use and navigate; shorter onboarding times
- Amazing team that really listens to customeer feedback

Cons: - Young product that requires some bug squashing
- Still growing the number of integrations that they have developed

Gorgias is a growing company with the potential to change the customer support world.

Jun 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Gorgias customer support is truly amazing. If they do not have a feature available that you want, they will make necessary changes to ensure the very best experience.

Cons: Gorgias is very new. There are still some glitches that occur. If a glitch happens, the Gorgias team fixes it very quickly.

Overall: The Gorgias team goes out of their way to add features to maximize your customer support efficiency.

Great tool, great support

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fast; simple but complete; clear UI; the right functions, without getting lost in useless tools or procedure

Cons: What can I say? Blue is my favorite color, but this is a marginal detail :-)

Overall: This is not my first help desk software, but it is certainly the one with which we're getting better. We use it to manage the customer care of a cinema ticketing booking service, so we need to be fast and effective: we were looking for a product that did not have a thousand functions - of which many unnecessary - but focused on the most important features. With Gorgias we found what we were looking for.
And the staff of Gorgias is kind, fast and effective.

Fast, efficient and powerful

Feb 10, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Custom views and rules.

Cons: Spam filtering.

Overall: Gorgias is very easy to setup and to work with. We could customize it quickly to our needs.
It has some powerful features, and macros and integrations are a real time saver.

Thanks to the support staff for answering all our questions and listening to our feedback.
Frequent updates are nice, the software is continuously improving.
We are really happy Gorgias users!

Very satisfied

Jan 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The customer service is very responsive and helpful. Romain helped in setting up some extra features for us as well. Top notch!