# Gorgias Pricing 2026 | Capterra > Learn more about Gorgias pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/155357/Gorgias/pricing --- # Pricing for Gorgias [4.6 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/) Write a Review! ## [Gorgias](https://www.capterra.com/p/155357/Gorgias/) has **5** pricing plans - Yes, has free trial - No free version **Credit Card Required:** Not provided by vendor ### Starter $10 **Pricing Model:** Flat Rate **Payment Frequency:** Per Month Starter plan includes: - 50 Billable Tickets - 3 User Seats - Intent & sentiment detection - Chat campaigns - Rule templates ### Basic $60 **Pricing Model:** Flat Rate **Payment Frequency:** Per Month Basic plan includes: - 300 Tickets/Mo - Add up to 150 Integrations - Facebook & Instagram Integrations - Macros and Rules - Self Onboarding ### Pro $360 **Pricing Model:** Flat Rate **Payment Frequency:** Per Month Pro plan includes: - 2000 Tickets/Mo - Lite Onboarding - Phone (up to 3 Numbers) - Revenue Statistics - Self Onboarding ### Advanced $900 **Pricing Model:** Flat Rate **Payment Frequency:** Per Month Advanced plan includes: - 5000 Tickets/Mo - Dedicated Success Manager ### Enterprise Custom Quote Available Enterprise plan includes: - Custom Services - Custom Billable Tickets - Custom Plan Price - Custom Overage Ticket Cost - 500 User Seats ## Popular alternatives to [Gorgias](https://www.capterra.com/p/155357/Gorgias/) Looking to learn more about Customer Service software similar to Gorgias? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits. by Zendesk [4.4 (4082)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price:$115/month [LEARN MORE](https://www.capterra.com/p/164283/Zendesk/) by Salesforce [4.4 (18789)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price:$25/month [LEARN MORE](https://www.capterra.com/p/61368/Salesforce/) by QualityUnit [4.7 (1786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price:$15/month [LEARN MORE](https://www.capterra.com/p/102188/LiveAgent/) by Freshworks [4.5 (3458)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price:$19/month [LEARN MORE](https://www.capterra.com/p/124981/Freshdesk/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) by Text [4.6 (1727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting Price:$25/month [LEARN MORE](https://www.capterra.com/p/62194/LiveChat/) [View all alternatives](https://www.capterra.com/p/155357/Gorgias/alternatives/) ## What do others say about [Gorgias](https://www.capterra.com/p/155357/Gorgias/) pricing? Value For Money[4.4(134)](https://www.capterra.com/p/155357/Gorgias/reviews/) Pros Cons [Read All 134 Reviews](https://www.capterra.com/p/155357/Gorgias/reviews/) Read Full Reviews Below Verified Reviewer Sr Manager, Digital Marketing Marketing and Advertising, 11-50 employees Used the software for: 2+ years ** Overall Rating 5.0 ** Ease of Use 5.0 Customer Service 5.0 Features 4.0 Value for Money 4.0 Likelihood to Recommend 90% 9/10 Reviewer Source Source: Capterra April 10, 2026 "Best helpdesk for Shopify brands" **Overall:** Best helpdesk we've used for ecommerce. Everything is built around Shopify workflows which is exactly what you need when most of your tickets are order-related. **Pros:** The Shopify integration is the best in class. You can see order history, issue refunds, and edit orders directly inside a ticket without switching tabs. Macros save a ton of time on repetitive tickets and the automation rules are actually flexible enough to be useful. Setup is fast and the learning curve is low compared to other helpdesks. **Cons:** Reporting could be deeper, especially for tracking team performance over time. The rules builder can get complicated fast if you're running a lot of automations. Frank A. Head of Digital Business Supplies and Equipment, 11-50 employees Used the software for: 2+ years ** Overall Rating 5.0 ** Ease of Use 5.0 Customer Service 4.0 Features 4.0 Value for Money 5.0 Likelihood to Recommend 90% 9/10 Reviewer Source Source: Capterra March 21, 2026 "Excellent Collaboration & Feature Velocity, Some Platform Bias" **Overall:** It turned a previously fragmented communication setup into one organized workflow that’s much easier to stay on top of. Before Gorgias, we were juggling separate marketplace dashboards for different regions, a shared email inbox, a standalone chat client, and a regular phone line, which made it difficult to keep track of what actually needed attention first. Once everything began flowing in as tickets, we could use Shared Views to sort and prioritize conversations properly, which helped us focus on the most time‑sensitive or business‑critical issues instead of bouncing between tools. Being able to tag the right people directly inside a ticket also cut down on the old cycle of forwarding emails and piecing together context from multiple places. Apart from the initial phone‑number‑porting hiccup, the system has been reliable, easy to adapt as our processes changed, and has become a central part of how we manage communication day to day. **Pros:** The pricing model fits a collaborative business environment, because charging per ticket instead of per user allowed nearly everyone in our company to use it freely without worrying about seat limits, which massively streamlined cross‑team communication. Its ecosystem of integrations has also been excellent for us, with ChannelReply filling the marketplace‑support gap perfectly, our reviews and Q&A platform integrating cleanly into the interface, and the native ecommerce sidebar giving us quick access to customer orders and refunds. The Help Center and forms features, while not the most advanced, have been solid and reliable, and Gorgias continues to improve at an unusually fast pace — new updates seem to arrive every couple of weeks. Features like sentiment‑based auto‑tagging, customizable ticket fields, AI‑generated ticket summaries, phone transcription, and the much‑improved multi‑level IVR with natural‑sounding text‑to‑speech have all had real practical value. What I also appreciate is that the subscription price hasn’t increased despite all these additions, which makes the platform feel like it keeps getting better without becoming more expensive. **Cons:** Their marketing and product announcements are overwhelmingly Shopify‑focused, which becomes frustrating when many promoted features turn out to be Shopify‑only despite Gorgias supporting multiple platforms. The AI Agent follows the same pattern, offering full functionality only for Shopify and requiring an awkward email‑per‑store setup that doesn’t fit every business. Ticket management could also be smoother, since merged tickets cannot be unmerged and sometimes the merge option doesn’t appear when needed. Another recurring issue we’ve experienced is how Gorgias handles email suppression: if an internal email address happens to bounce somewhere along the chain, the system may start treating that address as invalid, and the affected employee cannot be tagged in tickets until support removes the suppression manually. This has happened a handful of times over the years, and while support usually fixes it within a day, a recent incident took almost three weeks to resolve, creating real inconvenience for us. Phone‑number porting during setup was also stressful, though that seemed more related to carriers than Gorgias. Finally, some features bundled into the AI Agent module feel uneven in usefulness; Flows is genuinely helpful for automating things like order tracking or returns, while Article Recommendations only works well for very short help center articles. **Alternatives Considered:** [LiveChat](https://www.capterra.com/p/62194/LiveChat/) and [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) **Reasons for Choosing Gorgias:** I considered both LiveChat and Zendesk, but their per‑user pricing models made them a poor fit for how I want our team to operate. I strongly prefer platforms that don’t charge per seat, because it avoids constant internal debates about who should have access and lets everyone who needs to collaborate jump into the system without hesitation. Since Gorgias charges per ticket instead, it allowed us to give broad access across the company without worrying about cost escalations, and that factor outweighed any smaller feature differences between the tools. [Read All 134 Reviews](https://www.capterra.com/p/155357/Gorgias/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)