# Gorgias Pricing: A Comprehensive Guide | Capterra > Check out the Gorgias pricing guide to understand the cost of different pricing plans, features, and insights on how to choose the right plan. Source: https://www.capterra.com/p/155357/Gorgias/pricing --- Gorgias Pricing Guide 2025 Last updated on June 11, 2025 Written by [Amita Jain](https://www.capterra.com/resources/author/ajain/) Writer Edited by [Parul Sharma](https://www.capterra.com/resources/author/parul-sharma/) Editor Pricing for Gorgias [4.6 (134)](#reviews) User rating:[ 4.6 ](#reviews) Based on (134) reviews ## Overview of Gorgias pricing A highly rated customer service software, [Gorgias](https://www.capterra.com/p/155357/Gorgias/) is recognized in our [2024 Capterra Shortlist for Customer Communications Management](https://www.capterra.com/customer-communications-management-software/shortlist/?year=2024). It offers dedicated features to centralize all customer conversations across channels, resolve common queries using automated responses, the ability to track interaction history, and more.   There are five subscription tiers available for Gorgias: Starter, Basic, Pro, Advanced, and Enterprise. Each plan varies in the number of support tickets able to be handled, user capacity, and advanced functionalities, allowing businesses of all sizes to find a solution that meets their requirements. We analyzed our database of verified user reviews and interactions to help you identify the critical distinctions between each plan and choose the right one based on your ticket volume and customer service complexity. Let’s compare these plans in detail: Starter $10.00 Flat Rate,Per Month * * * It Includes - 50 Billable Tickets - 3 User Seats - Intent & sentiment detection - Chat campaigns - Rule templates - Satisfaction survey Basic $60.00 Flat Rate,Per Month * * * It Includes - 300 Tickets/Mo - Add up to 150 Integrations - Facebook & Instagram Integrations - Macros and Rules - Self Onboarding - Unlimited Users Pro $360.00 Flat Rate,Per Month * * * It Includes - 2000 Tickets/Mo - Lite Onboarding - Phone (up to 3 Numbers) - Revenue Statistics - Self Onboarding Advanced $900.00 Flat Rate,Per Month * * * It Includes - 5000 Tickets/Mo - Dedicated Success Manager Enterprise Contact vendor * * * It Includes - Custom Services - Custom Billable Tickets - Custom Plan Price - Custom Overage Ticket Cost - 500 User Seats The latest information on pricing is available on Gorgias's website. ## Cost breakdown Designed for the requirements of small online stores to large eCommerce enterprises, Gorgias’ pricing tiers scale primarily by monthly ticket volume. Each plan includes a set number of billable tickets per month and charges an overage fee per extra ticket. With multiple pricing tiers and various feature sets, teams can select the plan that best aligns with their customer service needs and budget. ### Starting price The Starter package begins at $10 per month (monthly billing only) and includes 50 help desk tickets. This is a small-scale plan with limited seats (for up to three agents), ideal for very small teams. The next tier, Basic, starts at $60 per month for 300 tickets (billed monthly), or $50 per month if billed annually.  The Pro plan, which is the most popular option, starts at $360 per month (or $300 per month on annual billing) for 2,000 tickets. Advanced is $900 per month (or $750 per month annual) for 5,000 tickets. Finally, the Enterprise plan has custom pricing tailored to higher ticket volumes raising beyond 5,000 tickets. All of Gorgias’ paid plans come with a seven-day free trial to test the full platform before committing to a purchase.  It’s worth noting that Gorgias does not charge per user seat on its paid plans. Whether you have five agents or 500, the subscription cost is the same for Basic and above plans; only your ticket volume matters. This makes Gorgias a cost-effective solution for growing support teams.   Gorgias also provides optional automation add-ons for all plans. So, with the Basic plan of $60 per month, you can add automation at different levels. At 20% automation you can automate the management of 60 tickets at an additional cost of $80 per month (bringing the total cost of the plan to $140 per month). Similarly, at 50% automation, you can automate 150 tickets at an additional cost of $114 extra per month (bringing the total to $203 per month).  ### Billing options You can choose between monthly and annual billing cycles. The annual billing option saves you up to two months' worth of subscription fees (roughly 17% off) compared to paying monthly, making it a smart choice for businesses looking to use the platform long term. For example, if you choose the annual option for the Pro plan, you'll pay for 10 months instead of 12, resulting in significant savings. The Starter plan, however, is only available monthly, so very small teams can start at $10 and upgrade when ready.  ### Feature differentiation While all paid plans of Gorgias include core features such as a centralized multichannel inbox, basic automation rules, and integrations with major eCommerce platforms, higher tiers unlock some advanced capabilities like:  - **Ticket volume:** The biggest differentiator between plans is monthly ticket volume. The Starter plan includes 50 tickets per month, Basic 300, Pro 2,000, and Advanced 5,000. The Enterprise plan offers custom volume for those dealing with over 5,000 tickets. - **Overage costs:** If you exceed your monthly ticket limit, you’ll incur additional charges, referred to as overage fees. The Starter plan charges $0.40 per extra ticket, while Basic, Pro, and Advanced plans charge $40, $36, and $36 for every 100 additional tickets, respectively. So, larger plans not only include more tickets but also handle overflow more cheaply, benefiting high-volume support teams. - **User seats:** Starter is limited to three support agents, while all higher plans (Basic and above) allow unlimited agents. Gorgias effectively caps it at a very high number around 500, which functions as unlimited.  - **Integrations:** While all plans support integration with eCommerce stores built on Shopify and WooCommerce, integration with the BigCommerce platform is available from the Basic plan onwards, while for users with online stores built on Magento will need the Pro plan or higher. The number of active integrations available varies too. The Starter plan has limited integrations, while Basic through Enterprise plans offer up to 150 active integrations with third-party apps. Also, certain channels, such as phone support (voice) and SMS, require add-ons on any plan, however, voice calling and SMS is not available on the Starter plan at all (you would need external phone integration).  - **Automation add-ons:** Features such as AI-driven chatbots, autoresponders, and advanced automated workflows (known as Gorgias Automate) are available, but they are not included for free in the base price. All users will need to purchase these automation add-ons to unlock these capabilities. - **Support and onboarding:** While not a software feature per se, larger plans come with a higher tier of customer support from Gorgias. All customers, regardless of the plan, get access to the Gorgias Academy, community, help center, and self-serving webinars. However, more advanced plans (Pro and above) offer additional support options such as dedicated implementation specialists, personalized onboarding, and priority chat support. ## What users say about Gorgias pricing Our team analyzed 120+ reviews from verified users of Gorgias on our website to understand their views about the software’s pricing.  Feedback tells us that users generally feel positively about Gorgias’ pricing. Many users appreciate its ticket-based pricing compared to traditional per-agent pricing. Unlike paying a fixed fee per agent regardless of the workload, Gorgias's model scales with actual support volume. Users value the flexibility to add part-time or seasonal agents freely without increasing subscription costs. However, some also feel that the ticket-based pricing model can become expensive as the support volume grows. That said, many acknowledge that the pricing of Gorgias is logical, fair, and cost-effective for the features included at every tier. Here are some user review excerpts about Gorgias pricing[\[1\]](#footnotes): Eszter D.Marketing managerAutomotive6-12 months Gorgias pricing is based on how many tickets you use a month so it adapts to the ever-changing business needs. September 28, 2021 Chase J.OwnerRetail6-12 months Pricing structure makes a ton of sense and is by ticket, not by seat, which for a small company where we all need transparency into what's going on in the service side of things is great. March 5, 2021 John D.OwnerRetail1-2 years I like how customizable the product is in conjunction with it per ticket pricing as opposed to per user pricing. March 10, 2021 Trevor R.COOConsumer ElectronicsLess than 6 months To cap it all off, Gorgias comes with a logical and transparent pricing structure. March 5, 2021 [Read more Gorgias reviews here](https://www.capterra.com/p/155357/Gorgias/reviews/). ## Detailed breakdown of Gorgias pricing plans ### Starter **Priced at:** $10 per month (billed monthly) **Included usage:** 50 billable tickets per month **Ideal for:** Individual sellers, very small online stores, or those just starting out their eCommerce journey. The Starter plan of Gorgias allows **up to three agents (user seats)**. The plan lets you explore Gorgias' platform with a unified inbox, the ability to integrate multiple stores, and even access to automated ticketing features. This plan acts as a good testing ground with minimal commitment requirements. However, it's important to note that the Starter plan has some limitations compared to other plans, including the lack of voice call and SMS support options and access to advanced statistics. **Starter plan features**[\[2\]](#footnotes):  - **Multi-channel support:** Manage customer communications from email, live chat, and social media platforms (such as Facebook, Instagram, and TikTok).  - **Basic rules and macros:** Create simple automations, such as canned responses, to handle routine customer inquiries and rules for routing tickets. - **Channel integration:** Connect common eCommerce platforms, including Shopify and WooCommerce, and get access to 94+ apps through a standard integration library.  - **Views and reporting:** Track tickets and basic performance stats.  - **Chat campaigns:** Proactively engage customers with targeted chat messages based on their behavior triggers.  - **Intent and sentiment detection:** Automatically categorize incoming tickets based on customer intent and emotions.  - **Automation add-on:** Add Gorgias Automate to handle 20% (10 tickets), 30% (15  tickets), or 50% (25 tickets) of your monthly volume automatically on a cost, reducing the burden on your support team. _Unified inbox view in Gorgias (_[_Source_](https://www.capterra.com/p/155357/Gorgias/)_)_ ### Basic **Priced at:** $50 per month (billed annually); $60 per month (billed monthly) **Included usage:** 300 billable tickets per month **Ideal for:** Small to midsize online stores with growing support volume. The Basic plan includes everything in the Starter plan and expands on it by removing the user limit **(includes up to 500 agent seats)**. The allowance of 300 tickets per month works for small support teams that need more comprehensive customer service tools but aren’t yet handling enterprise-level support volume. Basic is the first full-fledged plan of Gorgias that has no functional limitations aside from ticket count.  **Basic plan features**[\[2\]](#footnotes): - **Voice and SMS channel add-on:** Though not included by default, voice (phone) and SMS messaging support options can be purchased by Basic subscribers. - **Expanded integration options:** Along with Shopify and WooCommerce, integrate BigCommerce stores as well. Also, connect with up to 150 active integrations and get access to Gorgias’ library of 94+ apps, which includes popular CRM systems and other tools such as Klaviyo, Yotpo, and Recharge.  - **Statistics and reporting:** Get performance metrics to monitor your team’s efficiency and response times. Subscribing to Gorgias Automate also enables self-service and automation statistics.  - **Help center:** Create a unique help center for your brand with an AI chatbot trained for your brand alone. - **Team management:** Assign tickets to specific team members and manage user permissions.  - **Automation add-on:** Add Gorgias Automate to handle 20% (60 tickets), 30% (90 tickets), or 50% (150 tickets) of your monthly volume automatically using generative AI, reducing the burden on your support team. ### Pro **Priced at:** $300 per month (billed annually); $360 per month (billed monthly) **Billable tickets included:** 2,000 billable tickets per month **Ideal for:** Midsize to large online stores with multiple support agents working full time. The Pro plan is geared toward scaling support teams with larger ticket volumes. It includes everything in Basic, and because of higher ticket volume, the overage costs are also lower at this plan, approximately ~10% cheaper than the Basic plan.  **Pro plan features**[\[2\]](#footnotes): - **Magento integration:** Connect Magento eCommerce stores, in addition to other major platforms including Shopify, WooCommerce, and BigCommerce.  - **Revenue statistics:** Track the impact of customer service on sales and revenue recovery.  - **Automation add-ons:** Add Gorgias Automate to handle 20% (400 tickets), 30% (600 tickets), or 50% (1,000 tickets) of your monthly volume automatically using generative AI, reducing the burden on your support team. ### Advanced **Priced at:** $750 per month (billed annually); $900 per month (billed monthly) **Included usage:** 5,000 billable tickets per month **Ideal for:** Larger eCommerce businesses with high support volume and complex customer service needs. The Advanced plan includes everything from the Pro plan, and expands on it by supporting large businesses with high inquiry volumes. Consider this tier if your support volume approaches a few thousand tickets every week, and you need robust automation, detailed analytics, and advanced ticket management support.  **Advanced plan features**[\[2\]](#footnotes): - There are no additional product features unlocked at this tier—rather you get the same comprehensive feature set as Pro, with higher usage limits and more hands-on support from Gorgias support team to optimize the platform for you. - **Automation add-ons:** Add Gorgias Automate to handle 20% (1,000 tickets), 30% (1,500 tickets), or 50% (2,500 tickets) of your monthly volume automatically using generative AI, reducing the burden on your support team. ### Enterprise  **Priced at:** Custom pricing, available upon request **Ideal for:** Large eCommerce brands, multi-brand retailers, and businesses with complex or high-volume support requirements. The Gorgias Enterprise plan is **fully custom-priced and tailored**. It’s ideal for large businesses needing more than the standard ~6,000+ monthly tickets or those with special requirements. You’ll work with Gorgias' team to define a contract that covers your exact ticket volume and any add-on needs. Pricing and limits in this plan are negotiated on a case-by-case basis.  **Enterprise plan features**[\[2\]](#footnotes): - **No feature limits:** Enterprise includes every feature of the Advanced plan, with maximum flexibility. Enterprise customers can also request specific software customizations, whether it’s security features, a need to tailor the help desk, or negotiate lower overage ticket costs.  _**Note:**_ _Gorgias provides a_ _**free version for trial purposes**_ _that unlocks the entire feature set of the software, but there’s no long-term free tier beyond trial._ ## Total cost of ownership When evaluating Gorgias for your customer support needs, it’s important to consider the total cost of ownership (TCO), including the upfront costs and any additional one-off or recurring costs. Here’s a breakdown to help you understand all potential expenses: ### Upfront costs Upfront costs are the initial expenses incurred when purchasing or subscribing to the software, such as licensing, installation, setup, and training. Gorgias doesn't have any upfront costs or setup fees. You can sign up for the plan that matches your ticket volume. The platform is cloud-based, so there are no installation or hardware costs to consider.  However, you should factor in the time investment required for implementation and team training. While Gorgias provides self-serving resources to streamline this process, there is still an operational cost associated with the transition, especially if you’re migrating from another system or you have a large support team. Additionally, you may have to pay extra charges if you want additional automations and integrations.  ### Additional costs to consider  When budgeting for Gorgias, several factors, in addition to the subscription plan fee, should be taken into account:  - **Overage and usage costs:** In day-to-day use, if you exceed your monthly ticket allowance, you’ll incur overage charges. These range from $0.40 per ticket on the Starter and Basic plans to $0.36 per extra ticket on the Pro plan and above. They can impact your TCO if your support volume grows unexpectedly. Gorgias mitigates runaway costs by suggesting plan upgrades when overages approach the next plan’s price, but it’s still wise to monitor ticket volume. Automated tickets also count toward usage if you have the automation add-on.  - **Automation add-on:** Gorgias offers AI-powered automated ticket handling capabilities that can significantly reduce agent workload. This includes an AI agent for auto-resolving queries and suggesting responses. These add-ons take your subscription fee from $40 (for Starter) to $2,500 (for Advanced) per month, depending on the automation level (20%, 30%, or 50%) and the plan opted for.  - **Optional add-ons:** Voice support (built-in cloud-based call center) and SMS support (for text message customer service) are available across all paid plans for an additional fee based on usage.  - **Gorgias Convert:** Designed for Shopify store owners, this optional add-on helps transform passive browsing into sales by deploying targeted pop-ups and messages based on customer behavior.  - **Additional seats:** There’s no extra cost for adding users in Gorgias. Unlike other tools, Gorgias doesn’t ask for a fee for adding agents. It effectively caps the team size at a very high number of 500 (except for the limit of three agents in the Starter plan), which functions as unlimited users. So, team size doesn’t directly add to TCO in Gorgias, which can be a big advantage in budgeting.  #### Services needed to implement or manage the platform Gorgias offers a variety of resources and tutorials to help you get started. Options such as self-serve onboarding materials and 24/7 email and live chat support are included in all plans that help with data migration and implementation, and come at no additional cost.  Pro users (and above) get access to “lite onboarding support,” which includes access to product specialists who provide guidance on advanced features and best practices. Advanced and Enterprise users also get a dedicated account manager and an optional on-site support to help with ongoing strategic guidance and optimization recommendations. The level of Gorgias support you’ll get depends on the subscription plan you opted for and is offered at no extra charge. That said, if you require additional software customizations to perfectly fit your workflow, you can request for a custom quote from Gorgias team.  #### Internal resources needed for ongoing platform management Implementing Gorgias can usually be done with internal resources, but allocate time for it. You might need a tech admin or customer service lead to connect your store, set up templates or macros, and successfully integrate your tech stack. Here are some costs you should consider for effective ongoing management of Gorgias software:  - **Customer service agents:** The primary users who will respond to tickets and interact with customers through the platform.  - **Team lead or administrator:** Someone responsible for setting up automations, managing user permissions, and overseeing the customer service operations. - **Optimization specialist (optional):** For day-to-day, you might assign a team member as the Gorgias admin to maintain integrations, update macros, and monitor metrics. You likely won’t need a dedicated person for Gorgias alone until you’re at a very large scale, but it’s wise to have someone in charge of maximizing the tool’s use. ## How to choose the right Gorgias pricing plan Here are some considerations you should keep in mind when choosing the best Gorgias pricing plan for your business: _Key considerations while choosing the right Gorgias plan_ - **Assess your ticket volume:** Begin by estimating how many customer support tickets your business handles monthly. As a general rule, most eCommerce stores receive tickets at a rate of two to 10% of their overall order volume. If you’re working with another help desk solution, you can view your monthly ticket volume from the stat section. Another way to find out your ticket volume is to subscribe to a seven day free trial with Gorgias, connect all your support channels (email, social media, voice, SMS, etc.), and multiply the number you get by four. This estimate helps determine the best plan based on your ticket volume. - **Compare features across plans:** While ticket volume is the primary differentiator between plans, pay close attention to the features that matter most for your business. For instance, if voice support or SMS capabilities are essential, factor in those add-ons when comparing costs. If you need revenue statistics to track how support impacts sales, you'll need the Pro plan or higher. Eighty-five percent of reviewers on our website say support ticket management is a highly important feature of customer service software. Over 75% consider email management, live chat, and multi-channel communication as critical features.[\[3\]](#footnotes) - **Evaluate automation needs:** In each pricing plan, Gorgias offers ticket automation options to handle specific percentages (20%, 30%, or 50%) of your monthly volume, which comes with additional pricing. Evaluate the right level of automation you need to allow your team to focus on more complex, high-value integrations that truly need human touch. - **Calculate the true monthly cost:** Remember to include potential overage fees, automation add-ons, and optional features in your cost calculation. Calculate your monthly cost based on ticket volume and selected add-ons. Based on our advisors’ interactions with help desk software buyers in the last year, we observed that the average budget for help desk solutions is between $165 and $330 per month.[\[4\]](#footnotes) ## How to maximize the value of your Gorgias subscription Once you’ve subscribed to Gorgias, you’ll want to make sure you’re getting every bit of value from the platform, which involves a combination of feature utilization, team education, and strategic planning. Here are a few practical ways to get the most out of the platform: _Ways to maximize the value of your Gorgias subscription_ ### Utilize all key features To streamline workflows and increase productivity, make sure you explore all of Gorgias's features. If your plan allows it, try to use everything available:  - **Unlimited agents:** If you’re on Basic or a higher tier, take advantage of the unlimited user seats. This doesn’t mean you need dozens of support reps, but consider involving other team members as agents in Gorgias. For example, loop in your sales or product team to directly see customer feedback tickets. Gorgias doesn’t charge per user, so you can create accounts for anyone who might contribute to customer experience.  - **Automation tools:** Set up macros and rules to handle routine inquiries automatically. For example, auto-assign tickets containing the word “refund” to a specialized agent. If you have added Gorgias Automate, go further to use an AI agent to instantly answer common questions.  - **Help center:** Gorgias allows you to create an FAQ or knowledge base site. It is included in the paid plans and by utilizing it you create an extra channel and increase the overall value you get from the platform - **Integrations:** Connect Gorgias with your eCommerce platform and other tools, such as Klaviyo for email marketing or Yotpo for reviews to provide agents with complete customer context. Proper integrations will make sure order info is auto-populated alongside tickets.  - **Intent detection:** Automatically categorize tickets and route them to the appropriate team members, saving valuable sorting time with Gorgias intent and sentiment detection features.   - **View trends:** Regularly review analytics on tickets, response times, and even revenue generated by support (available in Pro and above plans). Use it as your feedback and insight tool to improve your operations. If customers keep asking about a product, for instance, feed that back to the product team.  ### Leverage customer support and learning resources A well-trained team can handle more tickets per hour and get more output from the same subscription cost. Make Gorgias power users out of your staff by utilizing the provided educational materials and extensive support options: - **Gorgias Academy:** Gorgias provides free training resources (Academy courses, webinars). Help your team master the platform through these training sessions. Investing time in learning can significantly improve efficiency and feature utilization.  - **Knowledge base:** Use the Help Center to troubleshoot issues and discover advanced features. Regular review of documentation can reveal valuable tools you might not be using.  - **Community forums:** Engage with other Gorgias users to share best practices, discover creative solutions, and stay up to date on new features.  ### Tailor your plan to business needs Maximizing value also means not overspending. Every few months, check if you’re on the right plan.  - **Monitor ticket volume:** Track your monthly ticket count against your plan's allowance. If you're consistently paying for overages, calculate whether upgrading to the next plan would be more cost-effective. Conversely, if you’re using far fewer tickets than your allowance, you might downgrade.  - **Optimize automation level:** Regularly review your automation performance to determine if you should increase or decrease your automation percentage. If your current automation is successfully handling tickets without compromising quality, consider upgrading to a higher automation tier. - **Utilize analytics:** Regularly review performance statistics to identify bottlenecks, training opportunities, and areas where additional automation could be implemented. - **Refine self-service options:** Use Gorgias's tools to create comprehensive self-service resources and a help center that can deflect tickets entirely, reducing your overall volume and cost. ## Is it worth paying for Gorgias? Whether Gorgias is worth investing in depends on your customer service needs and budget. Here's a breakdown to help you decide: ### Value for money A top-rated customer service software, Gorgias appears in the [2024 Capterra Shortlist](https://www.capterra.com/customer-communications-management-software/shortlist/?year=2024). Analysis of our verified user reviews shows that Gorgias has a value-for-money rating of 4.5 out of 5, reflecting the platform’s ability to deliver powerful value for its price. This high rating also translates to faster response times and higher customer satisfaction (which leads to more sales and repeat business).  Here are some review excerpts from verified users of Gorgias that help us understand its value proposition relative to cost[\[1\]](#footnotes): Eszter D.Marketing managerAutomotive6-12 months they even offer a 5 day free trial and if you re not satisfied after the first month, they refund you the money! September 28, 2021 Saskia M.Senior Director Sales MarketingRestaurants6-12 months Although not all services and extensions are included in your Gorgias membership, upgrading is simple, and the added functionality is well worth the investment. September 5, 2023 Pranav S.FounderConsumer Goods1-2 years Easy to use, cheap, customers get responses back on whatever channel they messaged us. March 7, 2021 Ryan W.System AdminWholesale1-2 years It was quick to set up and get running at a reasonable price point. December 16, 2024 Megan M.Director of OperationsApparel & Fashion1-2 years Easy reporting, cheaper than competitors. March 5, 2021 [Read more Gorgias reviews here](https://www.capterra.com/p/155357/Gorgias/reviews/). ### Features of free trial plan Even if you are confused and unsure about making a long-term commitment, Gorgias has a seven day free trial to help you understand how the software works and its features. You can use the free plan to: - **Experience the full platform:** Gorgias doesn’t restrict features during the trial period, allowing you to test the complete functionalities that would be available in your selected paid plan. You can set up integrations with your eCommerce platform, email, social media, and other communication channels to see how Gorgias help you centralize and handle your workflows.  - **Test automation capabilities:** Try out macros, rules, and other automation features to estimate how much time you could save with Gorgias.  - **Evaluate the user interface:** Get hands-on experience with the dashboard, ticket management, and reporting tools to ensure they meet your team’s needs.  ### When to upgrade Consider upgrading to a paid plan or to a higher tier if: - Your customer support volume consistently exceeds your current plan’s ticket allowance, resulting in overage charges (that together with subscription fees surpass the next tier’s price point).  - You need advanced features such as revenue statistics to improve your customer service efficiency.  - Your team would benefit from dedicated implementation support or priority customer service. ### Customer support options Gorgias offers various customer support options, but the level of access depends on your subscription plan:  - **All plans:** 24/7 email and chat support, access to the help center, Gorgias Academy, community forums, and product webinars.  - **Pro plan and above:** Access to product specialists who provide guidance on advanced features and best practices.  - **Dedicated account manager:** Advanced and above plans get full onboarding support with a dedicated customer success manager who provides personalized assistance and (if needed) on-site training support.  ## Is Gorgias right for you? ### Assessing your requirements To determine if Gorgias is the right fit for you, assess your specific requirements and compare them against what the software offers. Start by identifying the key aspects of customer service that are most important to your team. Ask yourself the following questions: - **What is our monthly customer service volume?** If you have fewer than 50 tickets per month, the Starter plan might suffice. For volumes between 50 to 300, consider the Basic plan. Most established eCommerce businesses with 300 to 2,000 monthly tickets will find the Pro plan most suitable, while larger operations handling 2,000 to 5,000 tickets should look at the Advanced plan. Enterprise businesses with higher volumes should contact Gorgias for custom pricing. - **Which support channels do we use to manage customer inquiries?** All Gorgias plans include email, live chat, and social media integration (Facebook, Instagram, TikTok). If you need voice or SMS support, these are available as add-ons across all paid plans. - **How many agents will be using this tool?** If you have more than three agents or want flexibility in agent count, opt for Gorgias's unlimited-user model that starts from Basic plan or above.  - **How important is automation to our customer service strategy?** If reducing agent workload and improving response time through automation is a priority, consider adding Gorgias Automate to your plans, which includes AI-driven ticket management. Additionally, evaluate how much the basic automation tools available across all plans (such as intent detection, macros, and rules) would benefit your operation and automatically route your inquiries. - **Do you need specialized eCommerce features?** Unlike general help desks, Gorgias offers eCommerce-specific features, such as checking an order status, modifying orders, or handling returns or exchanges, for platforms created on Shopify, BigCommerce, and others. If these specialized capabilities are essential for your business, Gorgias may have an advantage over generic customer service solutions. - **What integration requirements do you have?** Ensure that Gorgias connects with your essential business tools. While all plans offer integration with major eCommerce platforms, the number of active integrations varies by plan. If you rely on specific tools such as Klaviyo or Yotpo, verify that these integrations are available in your chosen plan. To make the best choice, we recommend further exploring Gorgias's pricing plans and features in detail, possibly starting with a free trial to experience the platform firsthand. ### Alternatives to Gorgias Gorgias is a highly rated customer service tool that has garnered an overall rating of 4.6 stars (out of 5). But how does Gorgias compare to competitors in the customer service space when it comes to pricing? When considering value for money, Gorgias has an average rating of 4.5 out of 5. However, some of its competitors fare better in this category. **Zoho Assist**, for example, has a value-for-money rating of 4.7, with paid plans ranging from $6 to $13 per user, per month. **Zoho Desk** follows closely with a 4.5 rating, priced between $9 per user, per month to $50 per user, per month. Next is **Freshdesk** with a 4.4 rating, priced between $18 per user, per month to $59 per user, per month. **Zendesk Suite** scores 4.2 with paid plans ranging from $55 per user, per month to $115 per user, per month (billed annually). **Salesforce Sales Cloud**, while not quite as highly rated in value for money (4.0), it remains a widely used solution (rated by 18,000+ reviewers) with pricing plans starting at $25 per user, per month. Each of these alternatives has unique strengths: **Zoho Assist’s** live chat has received an average rating of 4.4 from verified reviewers on our website. This feature helps provide real-time technical support through remote access, allowing agents to diagnose and resolve issues quickly and save the cost of an on-site visit. **Zoho Desk** has received an average rating of 4.8 for support ticket management capabilities from our verified reviewers. This feature helps organize, prioritize, and automate customer service workflows with cost-effective ticketing automation that pulls in customer history, purchase data, and previous interactions.  **Freshdesk** has received an average rating of 4.7 for its support ticket management and alerts or escalations from our verified reviewers. This tool provides a strong omnichannel experience that automatically categorizes and assigns tickets to agents and ensures urgent issues get addressed promptly.  **Zendesk Suite** also has an average rating of 4.8 for chat or messaging and 4.7 for call center management capabilities. Zendesk Suite provides an enterprise-grade AI and analytics that helps large support teams deliver consistent service across all channels. **Salesforce Sales Cloud** support ticket management and call center management features have an average rating of 4.7. These features help agents get a 360-degree view of each customer and strong integration with CRM platforms ensure customer service integrations are directly connected to sales opportunities.  Check out the top [Gorgias alternatives](https://www.capterra.com/p/155357/Gorgias/alternatives/), comparable to Gorgias in terms of core features, pricing, and usability. ### Cost comparison: Gorgias vs. popular alternatives [4.5 (2212)](https://www.capterra.com/p/169505/Zoho-Desk/#reviews) * * * Starting Price $20.00 Per User , Per Month * * * [4.5 (3410)](https://www.capterra.com/p/124981/Freshdesk/#reviews) * * * Starting Price $19.00 Per User , Per Month * * * [4.4 (4076)](https://www.capterra.com/p/164283/Zendesk/#reviews) * * * Starting Price $39.00 Per User , Per Month * * * [4.4 (18768)](https://www.capterra.com/p/61368/Salesforce/#reviews) * * * Starting Price $25.00 Per User , Per Month * * * ### Making the final decision Overall, Gorgias stands out as an eCommerce-focused customer service platform with an ease-of-use rating of 4.6 out of 5 and an overall rating of 4.6 out of 5. Based on user reviews on Capterra, Gorgias has been highly praised for unlimited agents, deep Shopify integrations, multi-channel ticketing, and automated workflows that help teams handle high ticket volumes. Plus, with paid plans ranging from $10 to $750 per month, Gorgias offers a transparent pricing model that works best for businesses with relatively predictable support volume and contrasts with per-agent models of its competitors.  To determine if Gorgias is the right fit for your customer service needs, assessing your specific requirements and comparing them with the features available in different Gorgias plans is important. While the Starter plan offers a cost-effective way to start with Gorgias, its limitations may hinder more complex customer service needs. Most established eCommerce businesses will find the higher Basic and Pro plans provide the best balance of features and value. The automated ticket add-ons can significantly increase efficiency, often justifying their additional cost through time savings and improved customer experience.  Consider requesting a demo, reading additional user reviews, and trying out the free trial of Gorgias. This evaluation will help you select the plan that best meets your goals, improves your team's productivity, and enhances customer satisfaction. ## FAQs Is there a free plan on Gorgias? No, Gorgias doesn't offer a free plan, but they do provide a free trial that allows you to explore the platform before committing. Their paid plans start at $10 per month for the Starter plan, which includes 50 tickets. Are there alternatives to Gorgias? Yes, there are several alternatives to Gorgias including Zendesk Suite, Freshdesk, Zoho Assist, Zoho Desk, and Salesforce Sales Cloud. Based on our analysis of over 25,000 verified user reviews, these alternatives offer different pricing models (typically per-agent instead of per-ticket) and varying feature sets. While Gorgias specializes in eCommerce customer service with deep platform integrations, competitors such as Zoho Desk and Freshdesk (with both rated 4.5 out of 5) offer strong general help desk functionality at competitive price points. Does Gorgias charge per agent? No, unlike many customer service platforms, Gorgias doesn't charge per agent. Instead, it uses a ticket-based pricing model where you pay for a certain number of monthly support tickets. All plans of Gorgias (except for Starter that includes up to three agents) allows you to have unlimited agents (effectively capped at 500) without additional user fees. What is the difference between Gorgias and Zendesk? The main differences between Gorgias and Zendesk lie in their specialization and pricing models. Gorgias is built specifically for eCommerce with deep integrations into platforms such as Shopify, while Zendesk serves a broader range of industries. Gorgias charges based on ticket volume, while Zendesk charges per agent. Gorgias offers more eCommerce-specific features such as the ability to modify orders, process refunds, and check order status, while Zendesk provides more extensive customization options, including enterprise-level AI and advanced analytics. Is Gorgias Academy free? Yes, Gorgias Academy is completely free and accessible to all Gorgias users regardless of their plan level. It offers comprehensive courses, tutorials, and certification programs to help teams master the platform and customer service best practices. What is Gorgias, and how does it work? Gorgias is a customer service platform recognized in [2024 Capterra Shortlist for Customer Communications Management](https://www.capterra.com/customer-communications-management-software/shortlist/?year=2024). It’s designed specifically for eCommerce businesses and works by centralizing all customer communications (email, chat, social media, voice, SMS) into a single inbox, providing agents with complete customer context including order history and previous interactions. The platform offers automation tools to handle routine inquiries and integrates deeply with popular eCommerce platforms such as Shopify and BigCommerce. Is Gorgias a CRM tool? Gorgias is primarily a customer support help desk, not a [full customer relationship management](https://www.capterra.com/customer-relationship-management-software/) (CRM) system. It does maintain a database of customers who contact your business; for each customer, you can see their past tickets, some basic info such as their name, email, and any data pulled from your eCommerce integration (such as their order history, lifetime value, etc.). In that sense, it has a lightweight CRM aspect specifically around support interactions. What is Gorgias best known for? Gorgias is best known for its eCommerce-specific customer service capabilities and integrations. Its unique pricing model dependent on ticket volume rather than number of agents has received particular appreciation from users. Based on our analysis of verified user reviews, Gorgias is rated 4.6 out of 5 in ease of use and 4.5 out of 5 on both value for money and customer service. Can my entire team use Gorgias? Yes, all Gorgias plans (except for Starter) allow unlimited users, regardless of the pricing tier. This means your entire customer service team can access the platform without additional per-agent charges. You only pay based on the number of support tickets handled monthly, not the number of team members using the system. #### Methodology 1. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. Excerpts represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. 2. Our research team identified these features from vendor websites (as of March 03, 2025) based on their analysis of what users find valuable or expect from customer service software. This list is not exhaustive. For additional features, refer to the vendor’s website. 3. To identify the key features, we asked users to rate, on a scale of “low importance” to “critical,” how important different features are for customer service software. The features showcased are those that the highest percentage of reviewers rated as “highly important” or “critical” over the past two years (as of March 03, 2024). 4. Findings are based on data from conversations that Capterra's advisor team has daily with software buyers seeking guidance on purchase decisions. The data used to create this report is based on interactions with small and midsize businesses seeking help desk tools. For this report, we analyzed over 400 phone interactions from March 2023 to March 2025. [Amita Jain](https://www.capterra.com/resources/author/ajain/) Amita Jain is a senior writer for Capterra, covering finance technology with a focus on expense management and accounting solutions for small-to-midsize businesses. After completing her master’s in policy studies from King’s College London, she began her career as a journalist in New Delhi, India, where she garnered first-hand knowledge of the startup space and the education sector. She spent nearly half a decade covering high-level events hosted by the United Nations and the Government of... [Parul Sharma](https://www.capterra.com/resources/author/parul-sharma/) Parul Sharma is a content editor at Capterra with expertise in curating content for various niches, including SaaS, digital marketing, and search engine optimization. With over half a decade of experience in content writing and editing, Parul has the expertise to simplify complex terms into engaging, valuable content for targeted audiences. She completed her graduation and post-graduation in English literature from Delhi University and was awarded the Dr. Asha Sahni Memorial Award for being the... Related reading Table of Contents - [Overview of Gorgias pricing](#overview-of-gorgias-pricing) - [Cost breakdown](#cost-breakdown) - [What users say about Gorgias pricing](#what-users-say-about-gorgias-pricing) - [Detailed breakdown of Gorgias pricing plans](#detailed-breakdown-of-gorgias-pricing-plans) - [Total cost of ownership](#total-cost-of-ownership) - [How to choose the right Gorgias pricing plan](#how-to-choose-the-right-gorgias-pricing-plan) - [How to maximize the value of your Gorgias subscription](#how-to-maximize-the-value-of-your-gorgias-subscription) - [Is it worth paying for Gorgias?](#is-it-worth-paying-for-gorgias) - [Is Gorgias right for you?](#is-gorgias-right-for-you) - [FAQs](#faqs)