# Gorgias Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Gorgias Software - reviews, pricing plans, popular comparisons to other Customer Service products and more. Source: https://www.capterra.com/p/155357/Gorgias --- # Gorgias Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Gorgias ## What is Gorgias? Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales. ## What is Gorgias used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Overall rating Based on 133 user reviews Reviews sentiment Positive 93% Neutral 5% Negative 2% Starting price $10 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Gorgias?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://gorgias.io&name=Gorgias) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Gorgias 4.6 (133) VS. [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $10 Flat Rate, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (133) Ease Of Use 4.3 (3,595) Value For Money 4.4 (109) Value For Money 4.2 (2,649) Customer Service 4.5 (115) Customer Service 4.3 (2,759) ## Gorgias alternatives [4.4 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Highest Rated [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month [4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month [4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/155357/Gorgias/alternatives/) ## Who uses Gorgias? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Ticket Management 4.7 (62) 67.74% of 62 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Interaction Tracking 4.3 (51) 52.94% of 51 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Alerts/Escalation 4.1 (47) 44.68% of 47 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Reporting/Analytics 4.2 (45) 51.11% of 45 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Macros/Templated Responses 4.7 (42) 57.14% of 42 reviewers that rated this feature as important or highly important Templated responses for responding quickly to recurring support requests Email Management 4.5 (35) 65.71% of 35 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Gorgias 50 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Send messages, notifications, or documents to an entire customer base at the same time Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Shortcuts for inputting frequently used messages Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Communicate using direct chat or messages within the system Manage, organize, and store contact information Track customer complaints from initiation through resolution A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more Track interaction history by documenting conversations for contacts Record and follow the progress of every issue Ability to chat online in real time Templated responses for responding quickly to recurring support requests Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Form to collect visitor contact information when live chat isn't available A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Copy on the page or chat window encouraging the user to engage with the chat option Systematic evaluation of various aspects of a project or service to prevent defects or issues Monitor wait time and abandonment for incoming requests that have not been routed Engage in direct, instant messaging with customers, users, etc. Engage in direct, instant messaging with consumers View and track pertinent metrics to find patterns and gain insights from data Plan daily routes to optimize employee scheduling and provide directions Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track activity on sites such as Facebook, Twitter, Instagram, etc. Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Transfer queries and organize messages between agents Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (133) 4.5 Based on 133 reviews ## Pricing Value for money 4.4 (109) Free Trial [View pricing plan details](https://www.capterra.com/p/155357/Gorgias/pricing/) Starter $10.00 Flat Rate,Per Month It includes: - 50 Billable Tickets - 3 User Seats - Intent & sentiment detection - Chat campaigns - Rule templates - Satisfaction survey - Support performance statistics - Live statistics - Basic triggers Basic $60.00 Flat Rate,Per Month It includes: - 300 Tickets/Mo - Add up to 150 Integrations - Facebook & Instagram Integrations - Macros and Rules - Self Onboarding - Unlimited Users - Live Chat - Team management - User permissions Pro $360.00 Flat Rate,Per Month It includes: - 2000 Tickets/Mo - Lite Onboarding - Phone (up to 3 Numbers) - Revenue Statistics - Self Onboarding Advanced $900.00 Flat Rate,Per Month It includes: - 5000 Tickets/Mo - Dedicated Success Manager Value for money 4.4 (109) 4.4 Based on 109 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (115) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (115) 4.5 Based on 115 reviews ## User reviews Overall rating 4.6 Based on 133 reviews Filter by rating 5(97) 4(27) 3(7) 2(1) 1(1) Mentioned topic Sorted by most recent FA Frank A. Head of Digital Business Supplies and Equipment ### "Excellent Collaboration & Feature Velocity, Some Platform Bias" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 21, 2026 It turned a previously fragmented communication setup into one organized workflow that’s much easier to stay on top of. Before Gorgias, we were juggling separate marketplace dashboards for different regions, a shared email inbox, a standalone chat client, and a regular phone line, which made it difficult to keep track of what actually needed attention first. Once everything began flowing in as tickets, we could use Shared Views to sort and prioritize conversations properly, which helped us focus on the most time‑sensitive or business‑critical issues instead of bouncing between tools. Being able to tag the right people directly inside a ticket also cut down on the old cycle of forwarding emails and piecing together context from multiple places. Apart from the initial phone‑number‑porting hiccup, the system has been reliable, easy to adapt as our processes changed, and has become a central part of how we manage communication day to day. Pros The pricing model fits a collaborative business environment, because charging per ticket instead of per user allowed nearly everyone in our company to use it freely without worrying about seat limits, which massively streamlined cross‑team communication. Its ecosystem of integrations has also been excellent for us, with ChannelReply filling the marketplace‑support gap perfectly, our reviews and Q&A platform integrating cleanly into the interface, and the native ecommerce sidebar giving us quick access to customer orders and refunds. The Help Center and forms features, while not the most advanced, have been solid and reliable, and Gorgias continues to improve at an unusually fast pace — new updates seem to arrive every couple of weeks. Features like sentiment‑based auto‑tagging, customizable ticket fields, AI‑generated ticket summaries, phone transcription, and the much‑improved multi‑level IVR with natural‑sounding text‑to‑speech have all had real practical value. What I also appreciate is that the subscription price hasn’t increased despite all these additions, which makes the platform feel like it keeps getting better without becoming more expensive. Cons Their marketing and product announcements are overwhelmingly Shopify‑focused, which becomes frustrating when many promoted features turn out to be Shopify‑only despite Gorgias supporting multiple platforms. The AI Agent follows the same pattern, offering full functionality only for Shopify and requiring an awkward email‑per‑store setup that doesn’t fit every business. Ticket management could also be smoother, since merged tickets cannot be unmerged and sometimes the merge option doesn’t appear when needed. Another recurring issue we’ve experienced is how Gorgias handles email suppression: if an internal email address happens to bounce somewhere along the chain, the system may start treating that address as invalid, and the affected employee cannot be tagged in tickets until support removes the suppression manually. This has happened a handful of times over the years, and while support usually fixes it within a day, a recent incident took almost three weeks to resolve, creating real inconvenience for us. Phone‑number porting during setup was also stressful, though that seemed more related to carriers than Gorgias. Finally, some features bundled into the AI Agent module feel uneven in usefulness; Flows is genuinely helpful for automating things like order tracking or returns, while Article Recommendations only works well for very short help center articles. Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Gorgias I considered both LiveChat and Zendesk, but their per‑user pricing models made them a poor fit for how I want our team to operate. I strongly prefer platforms that don’t charge per seat, because it avoids constant internal debates about who should have access and lets everyone who needs to collaborate jump into the system without hesitation. Since Gorgias charges per ticket instead, it allowed us to give broad access across the company without worrying about cost escalations, and that factor outweighed any smaller feature differences between the tools. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Customer Experience Supervisor Hospitality ### "CX made efficient" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 15, 2025 Pros Makes it super easy to manage all of your helpdesk information on one page, integrates seamlessly with Shopify etc Cons Can be a bit cluttered until you get the hang of the interface but honestly once you get used to it it's great Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Jade L. Customer Relations Retail ### "Great features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2025 Brilliant, very impressed from the training provided to the platform itself and will use it again in the future as business grows Pros The variety of everything available to use on the platform and the training that they provide through their portal Cons Loved everything about it, however we decided to come back to it at a later date when we could use the features to their potential and have more staff Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) To make emails easier and to provide more features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WT Wyatt T. Director of sales Consumer Goods ### "Easy to use " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 April 23, 2025 it was good it kept everything in one place and was easy to navigate while you are in the app Pros It keeps everything in the same spot and is easy to navigate Cons It was hard to get notifications I only saw things when I went looking for them Alternatives considered [Redo](https://www.capterra.com/p/10025229/Redo/) Reasons for choosing Gorgias We liked the features that it had over other apps at the time Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Candace B. Operations Manager Apparel & Fashion ### "Gorgias - great for small businesses." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 April 22, 2025 Overall good experience - I'm always able to get a response from their team & they are constantly rolling out new updates. Pros I love how Gorgias integrates into so many apps that we utilize on a daily basis & the layout is very clear. I love being able to merge tickets, see ticket status and get a CSAT score quickly from our customers. Cons Pricing can be a little high in comparison to some other platforms. It does seem like new updates are always an add-on. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Better capacity for our smaller business. Alternatives considered [Redo](https://www.capterra.com/p/10025229/Redo/) Reasons for choosing Gorgias I ended up going with Redo over Gorgias, based on cost. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Albert R. Customer Service Expert Consumer Goods ### "Reliable, User-Friendly, and Efficient Ticketing System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2025 Overall, Gorgias has been our main ticketing platform and has been very reliable. We use it every single day and rarely run into any issues. Pros We use Gorgias every day as our ticketing system to answer questions and communicate with our customers. It is a very reliable and user-friendly platform that absolutely gets the job done! Cons The last few updates came with some UI changes that felt cluttered and unnecessary. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CF Cadence F. Online Customer Experience and E-Commerce Sales Manager Consumer Goods ### "Gorgias Automation has been a game changer!" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 14, 2025 Pros Love the automation features—saves time, boosts team efficiency, and ensures no customer slips through the cracks. Automations help route tickets, trigger responses, and handle repetitive tasks instantly, freeing up our team to focus on more complex issues. It’s incredibly helpful for maintaining fast response times, organizing workflows, and keeping our support process consistent and scalable as we grow. Cons The UI feels clunky at times and could definitely be more intuitive, modern, and streamlined overall. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HS Hope S. Customer support Wholesale ### "MY experience with Gorgias" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2025 Amazing. I give it 9/10, I am currently using this to manage my clients ecommerce shop Pros What I like more is the automation and workflows in Gorgias, It helps with streamlining and support processes, reducing response times Cons Just the limited customization, and the interface is a bit overwhelming . I want to keep using it because it was the first software I got to work with with the help of my client. hence I want an improvement. Because truthfully speaking it is the best. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FM Freyxa M. CUSTOMER ASSOCIATE TRAINER Retail ### "Your friend for customer communication" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 3, 2025 My whole experience has been Fair, many things can be used for friendly even though some things can be just better Pros I like this software because it's really diligent and everything that I need to provide a good customer service is there to be used Cons But I don't like about this is that because of the same time that everything is on the same place is not really clear where everything is located Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OB Orion B. Founder and CEO Consumer Goods ### "Great platform if you get lots of inbound" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 21, 2025 Pros It enables me to get a lot of different inbound channels organized easily Cons It can feel a little bit complex as a solo renewer. When I had a larger team, it was a great way to keep everybody aligned. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/155357/Gorgias/reviews/) Popular comparisons [Zendesk Suite vs Gorgias](https://www.capterra.com/compare/155357-164283/Gorgias-vs-Zendesk)[Salesforce Sales Cloud vs Gorgias](https://www.capterra.com/compare/61368-155357/Salesforce-vs-Gorgias)[LiveAgent vs Gorgias](https://www.capterra.com/compare/102188-155357/LiveAgent-vs-Gorgias)[LiveChat vs Gorgias](https://www.capterra.com/compare/62194-155357/LiveChat-vs-Gorgias)[Freshdesk vs Gorgias](https://www.capterra.com/compare/124981-155357/Freshdesk-vs-Gorgias)[HelpDesk vs Gorgias](https://www.capterra.com/compare/155357-185973/Gorgias-vs-HelpDesk)[Tidio vs Gorgias](https://www.capterra.com/compare/144040-155357/Tidio-Chat-vs-Gorgias)[Milvus vs Gorgias](https://www.capterra.com/compare/155357-202528/Gorgias-vs-Milvus)[Intercom vs Gorgias](https://www.capterra.com/compare/134347-155357/Intercom-vs-Gorgias)[Zoho Desk vs Gorgias](https://www.capterra.com/compare/155357-169505/Gorgias-vs-Zoho-Desk) [Superchat vs Gorgias](https://www.capterra.com/compare/155357-210968/Gorgias-vs-Superchat)[Gladly vs Gorgias](https://www.capterra.com/compare/155357-156723/Gorgias-vs-Gladly)[Zoho Assist vs Gorgias](https://www.capterra.com/compare/112011-155357/Zoho-Assist-vs-Gorgias)[Salesforce Service Cloud vs Gorgias](https://www.capterra.com/compare/136189-155357/Salesforce-vs-Gorgias)[Hiver vs Gorgias](https://www.capterra.com/compare/142975-155357/Hiver-vs-Gorgias)[Bitrix24 vs Gorgias](https://www.capterra.com/compare/113540-155357/Bitrix24-vs-Gorgias)[Dynamics 365 vs Gorgias](https://www.capterra.com/compare/155357-157279/Gorgias-vs-Dynamics-365)[Genesys Cloud CX vs Gorgias](https://www.capterra.com/compare/155357-179417/Gorgias-vs-Genesys-Cloud)[CXone Mpower vs Gorgias](https://www.capterra.com/compare/134775-155357/inContact-Call-Center-Software-vs-Gorgias)[Missive vs Gorgias](https://www.capterra.com/compare/152884-155357/Missive-vs-Gorgias)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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