# Page 5 | Gorgias Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Gorgias the right Customer Service solution for you? Explore 133 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155357/Gorgias/reviews --- Gorgias 4.6 (133) [View alternatives](https://www.capterra.com/p/155357/Gorgias/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Gorgias ## Showing most helpful reviews Showing 101-125 of 133 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use iH ingrid H. Sales Retail Used the software for: Less than 6 months ### "Gorgias for customer service" September 7, 2022 3.0 it took a little time to get used to it, but now that I am more knowledgable it works well enough. Pros I like that the company is open to suggestions Cons closing tickets is more complicated than other providers Review Source LH Lindsey H. Social Media Consultant Marketing and Advertising Used the software for: Less than 6 months ### "Gorgias for Customer Chat" June 13, 2019 5.0 Overall, Gorgias is a great tool for staying on top of customer feedback and providing excellent customer service. Pros I really love how easy it is to interact with customers. You can quickly see new inquiries and categorize them by platform type. (inbox, chat, etc.) as well as label them for ease of referencing them later. My favorite feature is simply being able to search through past conversations. If I can't remember the specific answer I gave regarding an issue, I can search for a keyword and find it. Cons I don't like that they took away the option to manually mark your Chat team as "unavailable". Instead, your chat is now available when your hours are set and unavailable when they are not. With a small team, we often can't be at the computer for the full set hours and like to jump on as we are available. Review Source VR Verified Reviewer Founder Design Used the software for: Less than 6 months ### "Schön übersichtlich, aber geringer Funktionsumfang und nicht unbedingt DSGVO geeignet" January 6, 2021 3.0 Pros Es gibt viele verschiedene Möglichkeiten über views nur relevante Tickets anzuzeigen, das ist wirklich sehr übersichtlich und erlaubt eine individuelle Gestaltung. Generell ist das Dashboard sehr übersichtlich. Cons 1\. Leider gibt es keine Möglichkeit die Kundendaten oder die Reports über die Produktivität der Agenten vor Agenten oder anderen Rollen zu verstecken. Jeder Agent kann alle Kundendaten in der Übersicht angucken. Wir arbeiten Teilweise mit freien Mitarbeitern und können das Tool nicht DSGVO-konform nutzen. 2. Die Absender-Email kann nicht den Namen des Agenten als Name des Absenders haben. Nur eine fester "Firmensupport - support@company.com Name kann gewählt werden. Das Gleiche gilt für Bilder in der Signatur. So kann man den Kunden nicht wirklich persönlich helfen. Review Source BN Brittney N. Business development Consumer Goods Used the software for: Less than 6 months ### "I love Gorgias" March 5, 2021 5.0 Overall experience has been phenomenal Pros Gorgias has been a game changer for my company. The ease of use and the ability to handle support tickets has been fantastic. The company is innovative and takes their customer needs and suggestions seriously. Cons Not all of the social media platforms integrate Review Source LB Loreta B. Customer Service Manager Food & Beverages Used the software for: Less than 6 months ### "User friendly and good customer service." March 5, 2021 5.0 Overall experience has been very positive. Pros Gorgias is a user friendly software and the Gorgias team is very helpful. The reps answer questions quickly and follow up regularly when it is a situation they cannot resolve right away. The development team does a great job at keeping us informed of the pipeline. Cons Some of the automated flows take a bit of work and there is a lag un status update when tickets are marked done. Not too long but a bit of a lag. Review Source JP Juliette P. CEO Apparel & Fashion Used the software for: Less than 6 months ### "Gorgias is the best way to scale up your customer success" November 2, 2023 5.0 The customer success team is very pleased with Gorgias: they just need to have one window open rather than 10 and it helps them prioritize the questions they receive. Pros Gorgias is a very easy and well-integrated tool to gather all messages from your customers and answer them in the quickest possible time. Also you can have data on your customer success' team performances. Cons I must say that everything about Gorgias so far gives me satisfaction. Review Source CH Cailey H. Customer Service Manager Retail Used the software for: 6-12 months ### "Amazing communication and customer service" March 5, 2021 5.0 Pros Integration was extremely easy, customer support is always very timely and helpful, training webinars and sessions on new features happen regularly which makes things so easy to add/integrate. Cons Some of the new features can be a little hard to navigate at firs however between the one on one calls offered and the webinars you can always find the answers you need. Review Source AC Antonio C. Sr SDR Human Resources Used the software for: 6-12 months ### "Gorgias has really saved me time." September 20, 2017 5.0 I was able to save a lot of time in my emails. This allowed me to double the amount of work I can get done. Pros Being able to use short keys when sending emails saves me a great deal of time with a number of emails that I send in a day. Cons I have not been able to get the subject to auto-populate. Not sure why still. It is however still easy to type that and then the short key. Great tool! Review Source AL Ashley L. Account Executive Hospital & Health Care Used the software for: 2+ years ### "We use Gorgias to produce easy email templates" December 7, 2017 5.0 Efficiency Pros Gorgias has cut time and made it easier with their email templates. It allows us to be extremely efficient. Cons There is not much I like least, it is user friendly an easy to use. Sometimes the icon does not appear in the body of the email. Review Source SD Stacy D. Chef de projet e-commerce Retail Used the software for: 6-12 months ### "Avis Gorgias" October 31, 2022 4.0 Pros La possibilité de classer les tickets et d’enregistrer des réponses prédéfinies afin de traiter plus rapidement les demandes. Cons Lorsque plusieurs personnes traitent un même ticket, les statistiques ont l’air d’être faussées. Review Source Robyn C. Recruiter Alternative Medicine Used the software for: 6-12 months ### "Gorgias Templates" February 27, 2019 5.0 I often type the same or very similar email responses daily so using Gorgias for easy-access templates to plug in saves me a ton of time! Pros Thank you can build custom email templates and easily use the extension within your email platform Cons So far I have no complaints about Gorgias because it's so easy to use and very handy Review Source SB Sandra B. Executive administrator Retail Used the software for: 6-12 months ### "Excellent tool! " March 19, 2021 5.0 Overall rest time saver! Pros The ease of use! Makes responding to customers easy and seamless Cons I wish there was a way to email the chat Review Source DR David R. Operations Director Retail Used the software for: Less than 6 months ### "Easy to use, manage, and respond to customer quickly" March 10, 2021 5.0 Customer Service is easy to manage! Pros Versatile to utilize for multiple features, easy to train and use quickly. Cons I would prefer there were additional options on reporting for tags, I.E being able to pivot a combination of tags together not just one tag by itself. All other reporting is pretty spot on. Review Source Clayton B. Sales Development Representative Used the software for: Less than 6 months ### "Love using this! Makes mass emailing a breeze" July 19, 2018 4.0 Pros Being at a job where I send out similar emails every single day, it is so nice to be able to customize my emails and shortcuts to optimize my time at work. Cons They only thing I can think of that would be bad, is the look of the software. It looks old and outdated. Review Source AF Anneliese F. Customer Experience Retail Used the software for: 6-12 months ### "Straightforward and Easy to Use" May 6, 2021 5.0 The simplicity makes using Gorgias easy. You can adjust the views to cater to you/your teams needs. Pros I use this software everyday all day. No frills or fancy backgrounds/themes, very straightforward and simple. Cons There are sometimes multiple updates in one day or minor glitches were you have to close and reopen the page Review Source AL Anna L. Customer Experience Lead Consumer Goods Used the software for: 6-12 months ### "Gorgias is a growing company with the potential to change the customer support world. " June 27, 2017 4.0 The Gorgias team goes out of their way to add features to maximize your customer support efficiency. Pros Gorgias customer support is truly amazing. If they do not have a feature available that you want, they will make necessary changes to ensure the very best experience. Cons Gorgias is very new. There are still some glitches that occur. If a glitch happens, the Gorgias team fixes it very quickly. Review Source AD Allison D. Senior CX Associate Consumer Services Used the software for: Less than 6 months ### "So easy to use!" March 19, 2021 5.0 Pros Love the macros. Simplifies my workflow and helps us stay organized. Cons I haven't found a flaw yet! It has been working great for our team. Review Source CM Christy M. Social Media Manager Cosmetics Used the software for: 6-12 months ### "Improved Customer Service!" March 5, 2021 5.0 Pros Love how easy it is to toggle between customer communication and internal communications. It clears up all communications and mapping the journey of customer service. Cons Understanding how to use macros and auto tags could be explained a little better, but overall no complaints! Review Source KM Kara M. DTC Coordinator Cosmetics Used the software for: 1-2 years ### "Way better than Zendesk" March 10, 2021 5.0 Pros Integrations with all our other platforms / software! Cons ReCharge integration could be improved in my opinion Review Source MP Megan P. Marketing Apparel & Fashion Used the software for: Less than 6 months ### "Gorgias has changed the game" March 10, 2021 5.0 Pros This software has really changed the game for our company. We can forward emails and messages from multiple platforms to this one simple location. Additionally, there is the option to compose pre-written responses for FAQs that are easy to tweak as needed once imported into the writing box. It cuts back on so much time and makes managing our customer service so much easier and efficient! Cons So far, I have not had issues although I am still new to the software. I am happy with it so far! Review Source MW Michael W. Customer Service Consumer Goods Used the software for: Less than 6 months ### "Customer Service Software with Shopify Integration" March 24, 2020 5.0 It's a great customer service platform that saves a lot of time Pros Tagging in Gorgias is great as well as the easy integration with Shopify. You can do a lot of things without leaving the app. Cons Sometimes it gets buggy with the integrations and it takes longer than you would like to skip around to different apps Review Source FT Frank T. Agile Coach Management Consulting Used the software for: 6-12 months ### "Fast, efficient and powerful" February 10, 2017 4.0 Gorgias is very easy to setup and to work with. We could customize it quickly to our needs. It has some powerful features, and macros and integrations are a real time saver. Thanks to the support staff for answering all our questions and listening to our feedback. Frequent updates are nice, the software is continuously improving. We are really happy Gorgias users! Pros Custom views and rules. Cons Spam filtering. Review Source ES Eric S. Chief Operating Officer Used the software for: 6-12 months ### "Best Customer Support Platform for Shopify" July 18, 2017 5.0 Pros \- Seemless integration into Shopify - Easy to use and navigate; shorter onboarding times - Amazing team that really listens to customeer feedback Cons \- Young product that requires some bug squashing - Still growing the number of integrations that they have developed Review Source KA Kanchan A. Customer Happiness Arts and Crafts Used the software for: Less than 6 months ### "Good work " March 11, 2021 5.0 Pros The ease of access and the macros features has made my life easier Cons No alerts feature is there to track back the customer Review Source ER Estrella R. Customer Service Assistant Apparel & Fashion Used the software for: Less than 6 months ### "Great experience using Gorgias!" March 10, 2021 5.0 It is a great customer service platform! Would recommend. Pros It was an easy integration to the team. I think the idea of handling tickets instead of emails saves time. Cons I think maybe it is difficult to merge some tickets. Review Source Similar Products Featured