# Customer.guru Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Customer.guru Software - reviews, pricing plans, popular comparisons to other Survey products and more. Source: https://www.capterra.com/p/155382/Customer-guru --- # Customer.guru Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Customer.guru ## What is Customer.guru? A set-and-forget service that automatically measures your customer satisfaction over time using Net Promoter System. ## What is Customer.guru used for? [Survey](https://www.capterra.com/survey-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Customer.guru?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://customer.guru&name=Customer.guru) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Customer.guru 4.2 (6) VS. [4.8 (474)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting Price $50 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (6) Ease Of Use 4.9 (474) Value For Money 3.8 (6) Value For Money 4.8 (419) Customer Service 3.8 (6) Customer Service 4.7 (409) ## Customer.guru alternatives [4.7 (2,876)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (5,184)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (964)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (450)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/155382/Customer-guru/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Data Analysis Tools Analyze survey results via statistical testing or crosstabs directly within the software Email Marketing Create and send email blasts/campaigns Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Sentiment Analysis Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Customer.guru 8 features Pre-designed layouts that can be customized to match preferences and requirements Analyze survey results via statistical testing or crosstabs directly within the software Create and send email blasts/campaigns Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Create and manage surveys Modifying a website's URL to enhance readability, branding, or campaign alignment Get Advice We can help you find the software with the features you need. Features 4.0 (6) 4.0 Based on 6 reviews ## Pricing Value for money 3.8 (6) Free Trial Free Version Hobbyist $50.00 Per User,Per Month Value for money 3.8 (6) 3.8 Based on 6 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (6) 3.8 Based on 6 reviews ## User reviews Overall rating 4.2 Based on 6 reviews Filter by rating 5(4) 4(1) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent SH Sawyer H. President Retail ### "ALL but 2 of my reviews deleted, and crappy customer support to go with it." 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 15, 2019 I understand that data loss may happen, but the customer support's response was slow, and a total waste of my time. I write this review not in an attempt to damage their business, but I hope they can correct this for myself, and other customers. Pros Fairly easy to use. Good looking web app. Cons As a developing business customer reviews are crucial to the growth of my business. This summer I sent an NPS survey to my customers. I got great reviews, (thank god I wrote some of them down). My business is a seasonal business, so after that I took a break. Now my business is starting up again for the season, and I checked into Customer.guru's dashboard to see my reviews again to use for marketing. When I checked in, only 2 recent surveys remained, and the rest where all deleted. I contacted customer support, and they asked several basic questions, and I answered repeatedly that I did not delete all but 2 of me reviews accidentally (I don't even know how one would do that accidentally). After about a WEEK of no response, he rose from the dead and told me that nothing like this has ever happened, and that there is nothing they could do about. I responded with anger about how it took a whole week to reply, and he responded by saying "once you delete the ratings, they are gone for good" as if it was my fault. After such an incident, I would expect better customer service. A week long responce AND Very little guide on what I should do next AND No reimbursement, even if small. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Paphunkkorn K. C.E.O. & Founder Retail ### "Super Awesome Customer Feedback Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 15, 2019 Awesome and glad to have their service!! Pros Easy to setting up, work precisely and stable.... You can easily manage the task and just wait for them to process its task when the time come! Cons one small bug on the overall processing set up, even install the code properly the system not detect as 100% complete set but the system works as usual already. Just little annoying seeing that "not finish setting at the dashboard" Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Marketing Assistant ### "Used to check customer satisfaction on a membership site." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 29, 2018 Pros I like how Customer.guru allows us to aggregate feedback from clients in one place. It is especially good in giving business owners a snapshot view of customer satisfaction in a recent time period. Cons The reporting and analytics side of Customer.guru isn't very flexible and doesn't allow me to play with the data very easily. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Ale R. Editor Newspapers ### "easy to use, and save alot of time" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 February 16, 2018 Good insight about how people engage with our brand, and how likely they recommend our magazine Pros At first, i think why i need this? I try it..and is really good if you want to dig in your customer Most of the systems are pain to setup and people ignore, customer guru is really good when you try to see how people is engage with your brand. - Save alot of time - Easy to implement NPS - Really set and forget - Good for get the insight how your brand is performing - Even the bad reviews get a nice feedback - If you dont know nothing about NPS, you can start right away. - Stats and report - Love the ui and design We implement in our magazine, for readers to get a feedback ,how much people like it our content? how much recomend to another pregnant woman? Cons Not really. Is pretty simple to use and send NPS surveys Maybe a - list of duplicate emails or a better way to not send to the same people (who open, who ignore, etc) - I wish they offert more features, like rewards for people or other type of system Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CA Cammy A. President ### "Great for Surveys" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 19, 2017 Pros Customer.guru makes life easier for us. Survey clients with automatic followups. I love the overall design of their dashboard and their app. Analytics for the right decisions They have Zapier integration aswell! Cons They have countless times said that they made Customer.guru for its simplicity, meaning, 1 account = 1 client or 1 campaign. I do hope they change it and allow multiple campaigns to be run. Emails are being sent from their email, no whitelabled option at the moment. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VM Vladimir M. ### "Amazing support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 28, 2016 The best tool out there to measure Net Promoter Score. It's super simple to setup, mainly if you want to use it for an e-shop powered by Shopify and really easy to use. Can't recommend it enough! :) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)